{"id":54220,"date":"2023-12-20T10:21:36","date_gmt":"2023-12-20T03:21:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tang-su-hai-long-cua-khach-hang-khi-su-dung-live-chat.html"},"modified":"2023-12-20T10:21:36","modified_gmt":"2023-12-20T03:21:36","slug":"tang-su-hai-long-cua-khach-hang-khi-su-dung-live-chat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tang-su-hai-long-cua-khach-hang-khi-su-dung-live-chat.html","title":{"rendered":"T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng khi s\u1eed d\u1ee5ng Live Chat"},"content":{"rendered":"
S\u1ebd l\u00e0 m\u1ed9t sai l\u1ea7m l\u1edbn n\u1ebfu b\u1ea1n cho r\u1eb1ng m\u1ed9t nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n \u0111i\u1ec7n tho\u1ea1i t\u1ed1t s\u1ebd c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng t\u1ed1t qua live chat. Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 t\u00ednh ki\u00ean nh\u1eabn, vui v\u1ebb v\u00e0 ch\u1ecbu \u00e1p l\u1ef1c t\u1ed1t. Ng\u01b0\u1ee3c l\u1ea1i nh\u1eefng ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch live chat ph\u1ea3i c\u00f3 am hi\u1ec3u c\u00f4ng vi\u1ec7c c\u1ee7a nhi\u1ec1u b\u1ed9 ph\u1eadn li\u00ean quan, \u0111\u00f2i h\u1ecfi k\u0129 n\u0103ng \u0111\u1eb7c bi\u1ec7t h\u01a1n \u0111\u1ec3 c\u00f3 th\u1ec3 trong m\u1ed9t l\u00fac x\u1eed l\u00ed nhi\u1ec1u cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng h\u01a1n. V\u00ec v\u1eady, trong b\u00e0i vi\u1ebft n\u00e0y, Masterskills chia s\u1ebb\u00a0m\u1ed9t s\u1ed1 c\u00e1ch \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 r\u00e8n luy\u1ec7n c\u00e1ch giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng qua live chat.<\/p>\n
\"S\u1eed<\/p>\n

S\u1eed d\u1ee5ng Live Chat \u0111\u1ec3 h\u1ed7 tr\u1ee3 nhi\u1ec1u kh\u00e1ch h\u00e0ng trong c\u00f9ng m\u1ed9t th\u1eddi \u0111i\u1ec3m<\/p>\n<\/div>\n

1. S\u1eed d\u1ee5ng t\u1eeb ng\u1eef v\u00e0 ng\u1eef \u0111i\u1ec7u ph\u00f9 h\u1ee3p<\/strong><\/h2>\n

B\u1ea1n s\u1ebd kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t c\u01a1 h\u1ed9i th\u1ee9 hai \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng, do \u0111\u00f3 b\u1ea1n h\u00e3y l\u00e0m t\u1ed1t nh\u1ea5t \u1edf l\u1ea7n \u0111\u1ea7u ti\u00ean nh\u00e9. M\u1eb7c d\u00f9 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00f4ng nh\u00ecn th\u1ea5y hay nghe th\u1ea5y nh\u01b0ng th\u00e1i \u0111\u1ed9 v\u00e0 gi\u1ecdng \u0111i\u1ec7u c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00f3ng vai tr\u00f2 l\u1edbn trong c\u00e1ch h\u1ecd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c b\u1ea1n. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 v\u1eady, t\u1eeb ng\u1eef b\u1ea1n s\u1eed d\u1ee5ng \u0111\u1ec3 giao ti\u1ebfp c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t r\u1ea5t nhi\u1ec1u \u00fd ngh\u0129a.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec1u b\u1ea1n n\u00ean l\u01b0u \u00fd khi tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng:<\/p>\n

    \n
  • H\u00e3y vui v\u1ebb v\u00e0 l\u1ecbch s\u1ef1. Khi b\u1ea1n c\u00f3 t\u00e2m tr\u1ea1ng kh\u00f4ng t\u1ed1t th\u00ec kh\u00f4ng n\u00ean \u201cgi\u1eadn c\u00e1 ch\u00e9m th\u1edbt\u201d l\u00ean kh\u00e1ch h\u00e0ng nh\u00e9. H\u00e3y t\u1ea1o nh\u1eefng tin nh\u1eafn c\u00f3 h\u01b0\u1edbng t\u00edch c\u1ef1c v\u00e0 l\u1ecbch s\u1ef1, v\u00ec khi kh\u00e1ch h\u00e0ng \u0111ang c\u00f3 v\u1ea5n \u0111\u1ec1 x\u1ea3y ra th\u00ec th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap l\u00e0m gi\u1ea3m b\u1edbt lo l\u1eafng cho h\u1ecd.<\/li>\n
  • \u0110\u1eebng ch\u00e2m bi\u1ebfm. Th\u1eadm ch\u00ed n\u1ebfu kh\u00e1ch h\u00e0ng r\u1ea5t kh\u00f3 t\u00ednh, kh\u00f4ng th\u00edch \u0111\u00f9a v\u00e0 d\u1ec5 b\u1ecb k\u00edch \u0111\u1ed9ng th\u00ec b\u1ea1n v\u1eabn c\u1ee9 ti\u1ebfp t\u1ee5c duy tr\u00ec th\u00e1i \u0111\u1ed9 gi\u00fap \u0111\u1ee1 nhi\u1ec7t t\u00ecnh nh\u00e9.<\/li>\n
  • \u0110\u1eebng s\u1eed d\u1ee5ng nh\u1eefng c\u00e2u c\u1ee5t ng\u1ee7n. B\u1ea1n n\u00ean s\u1eed d\u1ee5ng c\u00e2u \u0111\u1ea7y \u0111\u1ee7 ch\u1ee7 v\u1ecb ng\u1eef, d\u1ea5u ch\u1ea5m c\u00e2u v\u00e0 c\u1ee5m t\u1eeb \u0111\u1ea7y \u0111\u1ee7. \u0110\u1eebng r\u01a1i v\u00e0o c\u00e1i b\u1eaby c\u1ee7a c\u00e2u tr\u1ea3 l\u1eddi \u201cc\u00f3\u201d ho\u1eb7c \u201ct\u1ed1t\u201d cho c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y s\u1eed d\u1ee5ng c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ea7y \u0111\u1ee7 ngay c\u1ea3 khi n\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 b\u1eaft bu\u1ed9c, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00e1nh gi\u00e1 cao n\u00f3.<\/li>\n<\/ul>\n

    D\u0129 nhi\u00ean, b\u1ea1n kh\u00f4ng b\u1eaft bu\u1ed9c ph\u1ea3i tu\u00e2n theo nh\u1eefng quy t\u1eafc c\u1ee9ng nh\u1eafc c\u1ee7a nghi th\u1ee9c giao ti\u1ebfp truy\u1ec1n th\u1ed1ng khi h\u1ed7 tr\u1ee3. Ch\u1ec9 l\u00e0 b\u1ea1n n\u00ean ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n \u0111ang thi\u1ebft l\u1eadp \u0111\u00fang ng\u1eef \u0111i\u1ec7u.<\/p>\n

    D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 tuy\u1ec7t v\u1eddi c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng s\u1ef1 h\u00e0i h\u01b0\u1edbc v\u00e0 v\u00f4 c\u00f9ng s\u00e1ng t\u1ea1o trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

    \"H\u00e3y<\/p>\n

    H\u00e3y ch\u1eafc r\u1eb1ng b\u1ea1n \u0111ang thi\u1ebft l\u1eadp \u0111\u00fang ng\u1eef \u0111i\u1ec7u<\/p>\n<\/div>\n

    B\u00e0i li\u00ean quan: Thu h\u00fat kh\u00e1ch h\u00e0ng v\u1edbi l\u1eddi m\u1eddi chat \u1ea5n t\u01b0\u1ee3ng<\/em><\/p>\n

    2. S\u1eed d\u1ee5ng phong c\u00e1ch ng\u00f4n ng\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

    Gi\u1eef m\u1ed9t th\u00e1i \u0111\u1ed9 l\u1ea1c quan l\u00e0 quan tr\u1ecdng, nh\u01b0ng b\u1ea1n n\u00ean s\u1eed d\u1ee5ng theo phong c\u00e1ch ng\u00f4n ng\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi ki\u1ec3u nghi\u00eam t\u00fac, tr\u1ecbnh tr\u1ecdng (\u201cXin ch\u00e0o, t\u00f4i c\u1ea7n gi\u00fap \u0111\u1ee1\u201d), b\u1ea1n n\u00ean h\u1ed3i \u0111\u00e1p l\u1ea1i theo phong c\u00e1ch tr\u1ecbnh tr\u1ecdng t\u01b0\u01a1ng t\u1ef1. Trong tr\u01b0\u1eddng h\u1ee3p, b\u1ea1n \u0111ang ch\u1ee7 \u0111\u1ed9ng giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec b\u1ea1n n\u00ean h\u1ecfi th\u0103m kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ecfe kh\u00f4ng, \u0111\u1ed3ng th\u1eddi h\u1ecfi s\u1ef1 \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p b\u1ea1n. Vi\u1ec7c n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap gi\u1ea3m b\u1edbt s\u1ef1 kh\u00f3 ch\u1ecbu khi s\u1eed d\u1ee5ng live chat, m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u th\u1ee9 t\u1eeb nh\u1eefng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p b\u1ea1n cung c\u1ea5p.<\/p>\n

    D\u0129 nhi\u00ean, vi\u1ec7c s\u1eed d\u1ee5ng phong c\u00e1ch ng\u00f4n ng\u1eef c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t y\u00eau c\u1ea7u theo ngh\u0129a \u0111en. C\u00f3 m\u1ed9t c\u01a1 h\u1ed9i t\u1ed1t \u1edf ph\u1ea7n l\u1edbn c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ebfn t\u1eeb m\u1ed9t ph\u1ea7n kh\u00e1ch h\u00e0ng kh\u00f4ng bi\u1ebft s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ti\u1ebfng Anh. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n n\u00ean thu\u00ea c\u00e1c h\u1ed7 tr\u1ee3 vi\u00ean\u00a0\u0111a ng\u00f4n ng\u1eef (c\u00f3 th\u1ec3 chi ph\u00ed s\u1ebd cao) ho\u1eb7c s\u1eed d\u1ee5ng m\u1ed9t s\u1ed1 lo\u1ea1i c\u00f4ng c\u1ee5 d\u1ecbch thu\u1eadt t\u1ef1 \u0111\u1ed9ng.<\/p>\n

    \"Masterskills<\/p>\n

    Masterskills cung c\u1ea5p 07 lo\u1ea1i ng\u00f4n ng\u1eef \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh<\/p>\n<\/div>\n

    3. Kh\u00f4ng n\u00ean d\u00f9ng thu\u1eadt ng\u1eef<\/strong><\/h2>\n

    Khi n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, nhi\u1ec1u ng\u01b0\u1eddi t\u01b0 v\u1ea5n ph\u1ea1m ph\u1ea3i sai l\u1ea7m nghi\u00eam tr\u1ecdng khi cho r\u1eb1ng kh\u00e1ch h\u00e0ng hi\u1ec3u bi\u1ebft r\u1ea5t r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p b\u1ea1n cung c\u1ea5p. B\u1ea1n n\u00ean gi\u1ea3 \u0111\u1ecbnh kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111ang hi\u1ec3u bi\u1ebft r\u1ea5t \u00edt v\u1ec1 nh\u1eefng g\u00ec m\u00e0 doanh nghi\u1ec7p b\u1ea1n cung c\u1ea5p. V\u00ec v\u1eady, b\u1ea1n n\u00ean tr\u00e1nh s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef khi m\u00f4 t\u1ea3 c\u00e1c t\u00ednh n\u0103ng v\u00e0 c\u00e1ch s\u1eed d\u1ee5ng. Thay v\u00e0o \u0111\u00f3, b\u1ea1n h\u00e3y gi\u1ea3i th\u00edch m\u1ecdi th\u1ee9 b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n, v\u00e0 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng s\u1ebd hi\u1ec3u nh\u1eefng g\u00ec b\u1ea1n \u0111ang n\u00f3i tr\u01b0\u1edbc khi k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/p>\n

    \"Masterskills<\/p>\n

    Cung c\u1ea5p th\u00f4ng tin \u0111\u1ea7y \u0111\u1ee7 v\u00e0 chi ti\u1ebft s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1ec1 s\u1ef1 chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ea1n<\/p>\n<\/div>\n

    4. \u0110\u1eebng tr\u1ea3 l\u1eddi nh\u01b0 m\u1ed9t con Robot<\/strong><\/h2>\n

    \u0110\u1ec3 c\u00f3 th\u1ec3 \u1ee9ng x\u1eed v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t h\u01a1n, c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng t\u1ea1o ra m\u1ed9t c\u1ea9m nang h\u01b0\u1edbng d\u1eabn\u00a0v\u1edbi nh\u1eefng g\u1ee3i \u00fd v\u1ec1 c\u00e1ch tr\u1ea3 l\u1eddi cho kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, n\u1ebfu ch\u1ec9 d\u1ef1a d\u1eabm qu\u00e1 nhi\u1ec1u v\u00e0o \u00fd t\u01b0\u1edfng n\u00e0y th\u00ec n\u00f3 c\u00f3 th\u1ec3 s\u1ebd bi\u1ebfn b\u1ea1n th\u00e0nh m\u1ed9t con robot.<\/p>\n

    V\u00ec h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u h\u1ecfi t\u01b0\u01a1ng t\u1ef1 n\u00ean r\u1ea5t d\u1ec5 r\u01a1i v\u00e0o c\u00e1i b\u1eaby c\u1ee7a nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi m\u1eabu. \u0110i\u1ec1u n\u00e0y s\u1ebd r\u1ea5t h\u1eefu \u00edch n\u1ebfu kh\u00e1ch h\u00e0ng h\u1ecfi \u0111\u00fang nh\u01b0 trong h\u01b0\u1edbng d\u1eabn, nh\u01b0ng trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00e1c th\u00ec b\u1ea1n n\u00ean c\u1ed1 g\u1eafng tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch linh ho\u1ea1t c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch h\u1ee3p l\u00ed nh\u1ea5t, ch\u1ee9 kh\u00f4ng n\u00ean tr\u1ea3 l\u1eddi c\u1ee9ng nh\u1eafc nh\u01b0 trong h\u01b0\u1edbng d\u1eabn. \u00cdt nh\u1ea5t, b\u1ea1n n\u00ean thay \u0111\u1ed5i m\u1eabu c\u00e2u tr\u1ea3 l\u1eddi tr\u01b0\u1edbc khi g\u1eedi cho kh\u00e1ch h\u00e0ng.<\/p>\n

    V\u00e0 h\u00e3y nh\u1edb r\u1eb1ng, h\u00e3y gi\u1ea3i quy\u1ebft \u0111\u00fang v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. C\u1ea9m nang h\u01b0\u1edbng d\u1eabn c\u00f3 th\u1ec3 kh\u00f4ng lu\u00f4n lu\u00f4n c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00fang.<\/p>\n

    B\u00e0i li\u00ean quan: B\u00ed quy\u1ebft \u0111\u1ec3 c\u00f3 m\u1ed9t th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi hi\u1ec7u qu\u1ea3<\/em><\/p>\n

    5. \u0110\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u1ea5u hi\u1ec3u<\/strong><\/h2>\n

    Thay v\u00ec ch\u1ec9 \u0111\u01a1n gi\u1ea3n tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 m\u1ed9t con robot, th\u00ec b\u1ea1n n\u00ean d\u00e0nh v\u00e0i ph\u00fat \u0111\u1ec3 \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 xem x\u00e9t v\u1ea5n \u0111\u1ec1 t\u1eeb quan \u0111i\u1ec3m c\u1ee7a h\u1ecd.<\/p>\n

    V\u00ed d\u1ee5, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m A, nh\u01b0ng c\u00f3 l\u1ebd s\u1ea3n ph\u1ea9m B l\u00e0 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd h\u01a1n. Thay v\u00ec li\u1ec7t k\u00ea c\u00e1c t\u00ednh n\u0103ng c\u01a1 b\u1ea3n c\u1ee7a c\u1ea3 hai s\u1ea3n ph\u1ea9m th\u00ec b\u1ea1n h\u00e3y th\u1eed hi\u1ec3u nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0 l\u00e0m n\u1ed5i b\u1eadt nh\u1eefng l\u00ed do t\u1ea1i sao s\u1ea3n ph\u1ea9m B l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn t\u1ed1t h\u01a1n.<\/p>\n

    H\u00e3y nh\u1edb r\u1eb1ng, kh\u00e1ch h\u00e0ng kh\u00f4ng quan t\u00e2m \u0111\u1ebfn m\u1ed9t danh s\u00e1ch c\u00e1c t\u00ednh n\u0103ng. \u0110i\u1ec1u kh\u00e1ch h\u00e0ng mu\u1ed1n l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.<\/p>\n

    6. H\u00e3y trung th\u1ef1c v\u1edbi c\u00e2u tr\u1ea3 l\u1eddi cho kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

    Trong v\u00ed d\u1ee5 tr\u00ean, b\u1ea1n n\u00ean gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m B cho kh\u00e1ch h\u00e0ng b\u1edfi v\u00ec n\u00f3 l\u00e0 l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed1t h\u01a1n. Nh\u01b0ng n\u1ebfu s\u1ea3n ph\u1ea9m A l\u00e0 \u0111\u1eaft ti\u1ec1n h\u01a1n v\u00e0 do \u0111\u00f3 n\u00f3 s\u1ebd mang v\u1ec1 doanh thu nhi\u1ec1u h\u01a1n cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n?<\/p>\n

    Kh\u00f4ng c\u00f3 g\u00ec t\u1ed3i t\u1ec7 h\u01a1n l\u00e0 l\u1eeba d\u1ed1i v\u00e0 g\u00e2y nh\u1ea7m l\u1eabn cho kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 n\u1ebfu n\u00f3 c\u00f3 m\u1ee5c \u0111\u00edch kh\u00f4ng t\u1ed1t kh\u00e1c. B\u1ea1n ph\u1ea3i \u0111\u01b0a ra \u00fd ki\u1ebfn trung th\u1ef1c v\u00e0 r\u00f5 r\u00e0ng, \u0111\u1eb7t ra t\u1ea5t c\u1ea3 s\u1ef1 th\u1eadt cho kh\u00e1ch h\u00e0ng, \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh h\u1ee3p l\u00ed.<\/p>\n

    T\u01b0\u01a1ng t\u1ef1 nh\u01b0 v\u1eady, n\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi cho m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3, th\u00ec c\u0169ng kh\u00f4ng n\u00ean n\u00f3i d\u1ed1i. \u0110\u01a1n gi\u1ea3n l\u00e0 ch\u1ec9 c\u1ea7n n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 b\u1ea1n kh\u00f4ng c\u00f3 c\u00e1c th\u00f4ng tin li\u00ean quan ho\u1eb7c l\u00e0 b\u1ea1n s\u1ebd t\u00ecm ra. M\u1ed9t s\u1ed1 n\u1ec1n t\u1ea3ng live chat th\u1eadm ch\u00ed cho ph\u00e9p chuy\u1ec3n cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a b\u1ea1n \u0111\u1ebfn h\u1ed7 tr\u1ee3 vi\u00ean\u00a0c\u00f3 th\u1ec3 c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n

    7. S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 ph\u00f9 h\u1ee3p<\/strong><\/h2>\n

    H\u1ea7u h\u1ebft c\u00e1c n\u1ec1n t\u1ea3ng live chat \u0111i k\u00e8m c\u00e1c t\u00ednh n\u0103ng ti\u1ec7n d\u1ee5ng nh\u01b0 c\u00e1c ph\u00edm t\u1eaft, c\u00e1c h\u00e0nh \u0111\u1ed9ng t\u1ef1 \u0111\u1ed9ng v\u00e0 c\u00e1c b\u1ed9 ph\u1eadn. V\u00ec v\u1eady n\u00f3 mang l\u1ea1i hi\u1ec7u qu\u1ea3 c\u1ef1c k\u00ec khi ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ti\u1ec1n b\u1ea1c. Tuy nhi\u00ean, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i nh\u1edb r\u1eb1ng live chat nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ea1o ra s\u1ef1 k\u1ebft n\u1ed1i c\u00e1 nh\u00e2n gi\u1eefa b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng. C\u00e1c c\u00f4ng c\u1ee5 b\u1ed5 sung kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t thay th\u1ebf cho giao ti\u1ebfp th\u00e2n thi\u1ec7n.<\/p>\n

    V\u00ec v\u1eady, tr\u01b0\u1edbc khi s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 n\u00e0y, b\u1ea1n h\u00e3y d\u00e0nh v\u00e0i ph\u00fat \u0111\u1ec3 suy ngh\u0129 v\u1ec1 vi\u1ec7c h\u1ecd s\u1ebd t\u0103ng c\u01b0\u1eddng h\u1ed9i tho\u1ea1i c\u1ee7a b\u1ea1n hay ch\u1ec9 l\u00e0m cho m\u1ecdi vi\u1ec7c \u1edf m\u1ee9c \u0111\u1ed9 \u201chi\u1ec7u qu\u1ea3 h\u01a1n\u201d. V\u00ed d\u1ee5, khi t\u1ea1o ra m\u1ed9t h\u00e0nh \u0111\u1ed9ng t\u1ef1 \u0111\u1ed9ng, n\u00f3 gi\u00fap \u0111\u1ea3m b\u1ea3o quy\u1ec1n tham gia \u0111\u1eb7t c\u1ee7a kh\u00e1ch h\u00e0ng ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 g\u1ecdi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi.<\/p>\n

    \"7.2\"<\/p>\n

    T\u00ednh n\u0103ng Trigger v\u1edbi c\u00e1c t\u00f9y ch\u1ec9nh v\u1ec1 \u0111i\u1ec1u ki\u1ec7n gi\u00fap b\u1ea1n t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch m\u1ea1nh m\u1ebd<\/p>\n<\/div>\n

    8. T\u00ecm hi\u1ec3u l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

    Live chat c\u00f3 th\u1ec3 r\u1ea5t hi\u1ec7u qu\u1ea3 trong vi\u1ec7c h\u01b0\u1edbng \u0111\u1ebfn kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. H\u1ea7u h\u1ebft c\u00e1c n\u1ec1n t\u1ea3ng cung c\u1ea5p r\u1ea5t nhi\u1ec1u th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea1n n\u00ean s\u1eed d\u1ee5ng t\u1ea5t c\u1ea3 \u0111\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n. Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n, b\u1ea1n n\u00ean d\u00e0nh m\u1ed9t \u00edt th\u1eddi gian \u0111\u1ec3 t\u00ecm hi\u1ec3u l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng (n\u1ebfu c\u00f3) \u0111\u1ec3 t\u00ecm hi\u1ec3u c\u00e1c v\u1ea5n \u0111\u1ec1 x\u1ea3y ra trong qu\u00e1 kh\u1ee9 c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u1eefng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng mua v\u00e0 c\u1ea3 t\u00ednh c\u00e1ch c\u1ee7a h\u1ecd.<\/p>\n

    Ngay c\u1ea3 khi \u0111\u00f3 l\u00e0 cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ea7u ti\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n v\u1eabn c\u00f3 th\u1ec3 t\u00ecm ra n\u01a1i h\u1ecd \u0111ang \u1edf (\u0111\u1ecba ch\u1ec9 IP) v\u00e0 nh\u1eefng ng\u00f4n ng\u1eef h\u1ecd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng.<\/p>\n

    S\u1eed d\u1ee5ng c\u00e1c \u0111i\u1ec3m d\u1eef li\u1ec7u kh\u00e1c nhau, b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u tham gia cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng v\u1edbi m\u1ed9t m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n ph\u00f9 h\u1ee3p. Lo\u1ea1i d\u1ecbch v\u1ee5 n\u00e0y th\u01b0\u1eddng g\u00e2y ng\u1ea1c nhi\u00ean cho kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n

    9. Cung c\u1ea5p d\u1ecbch v\u1ee5 nhanh ch\u00f3ng<\/strong><\/h2>\n

    Cu\u1ed1i c\u00f9ng, m\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch \u0111\u1ed9c \u0111\u00e1o c\u1ee7a live chat l\u00e0 n\u00f3 n\u1eafm b\u1eaft s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ee9c th\u00ec, kh\u00f4ng m\u1ea5t th\u1eddi gian gi\u1ed1ng nh\u01b0 email. Tuy nhi\u00ean, m\u1eb7t tr\u00e1i l\u00e0 kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 nh\u1eadn d\u1ecbch v\u1ee5 l\u1eadp t\u1ee9c v\u00e0 vi\u1ec7c n\u00e0y s\u1ebd m\u1ea5t m\u1ed9t \u00edt th\u1eddi gian. Trong khi th\u1ef1c t\u1ebf, c\u00e1c nghi\u00ean c\u1ee9u \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng: 60% kh\u00e1ch h\u00e0ng gh\u00e9t ch\u1edd \u0111\u1ee3i l\u00e2u h\u01a1n m\u1ed9t ph\u00fat tr\u01b0\u1edbc khi nh\u1eadn \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n

    Do \u0111\u00f3, n\u1ebfu b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t y\u00eau c\u1ea7u tr\u00f2 chuy\u1ec7n, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e0ng nhanh c\u00e0ng t\u1ed1t, v\u00e0 t\u1ed1t nh\u1ea5t l\u00e0 trong v\u00f2ng ch\u01b0a \u0111\u1ea7y 60 gi\u00e2y. Vi\u1ec7c b\u1ea1n tr\u00ec ho\u00e3n, b\u1ea1n c\u00f3 th\u1ec3 m\u1ea5t s\u1ef1 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n.<\/p>\n

    M\u1ed9t khi b\u1ea1n b\u1eaft \u0111\u1ea7u n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n n\u00ean c\u1ed1 g\u1eafng tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u00e0ng nhanh ch\u00f3ng c\u00e0ng t\u1ed1t, m\u00e0 kh\u00f4ng ph\u1ea3i b\u1eaft kh\u00e1ch h\u00e0ng ch\u1edd \u0111\u1ee3i. Nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng s\u1ebd r\u1eddi kh\u1ecfi cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u1ebfu h\u1ecd kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 nh\u01b0 mong \u0111\u1ee3i.<\/p>\n

    K\u1ebft lu\u1eadn:<\/strong> S\u1ef1 ph\u1ed5 bi\u1ebfn c\u1ee7a ph\u1ea7n m\u1ec1m live chat \u0111ang ng\u00e0y c\u00e0ng gia t\u0103ng, v\u00ec v\u1eady kh\u00e1ch h\u00e0ng b\u1eaft \u0111\u1ea7u \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u0103m s\u00f3c c\u00e1 nh\u00e2n l\u1edbn h\u01a1n khi \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5. V\u00ec v\u1eady, vi\u1ec7c l\u01b0u \u00fd c\u00e1c \u0111i\u1ec3m n\u00eau tr\u00ean l\u00e0 r\u1ea5t quan tr\u1ecdng, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea1n \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb nh\u01b0 m\u1ed9t h\u1ed7 tr\u1ee3 vi\u00ean qua\u00a0live chat. Ngo\u00e0i ra, b\u1ea1n ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e2m l\u00ed kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i \u0111\u1ec3 cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p.<\/p>\n

    Theo Kissmetrics<\/em><\/p>\n

    B\u00e0i li\u00ean quan:<\/em><\/p>\n

      \n
    • 6 l\u00fd do \u0111\u1ec3 b\u1ea1n \u0111\u01b0a ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 tr\u1ef1c tuy\u1ebfn v\u00e0o website<\/em><\/li>\n
    • S\u1eed d\u1ee5ng Live Chat \u0111\u1ec3 t\u0103ng kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      S\u1ebd l\u00e0 m\u1ed9t sai l\u1ea7m l\u1edbn n\u1ebfu b\u1ea1n cho r\u1eb1ng m\u1ed9t nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n \u0111i\u1ec7n tho\u1ea1i t\u1ed1t s\u1ebd c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng t\u1ed1t qua live chat. Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 t\u00ednh ki\u00ean nh\u1eabn, vui v\u1ebb v\u00e0 ch\u1ecbu \u00e1p l\u1ef1c t\u1ed1t. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54220"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54220"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54220\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}