{"id":54265,"date":"2023-12-20T10:31:35","date_gmt":"2023-12-20T03:31:35","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tai-sao-ban-nen-dung-ve-phia-nhan-vien-thay-cho-khach-hang.html"},"modified":"2023-12-20T10:31:35","modified_gmt":"2023-12-20T03:31:35","slug":"tai-sao-ban-nen-dung-ve-phia-nhan-vien-thay-cho-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tai-sao-ban-nen-dung-ve-phia-nhan-vien-thay-cho-khach-hang.html","title":{"rendered":"T\u1ea1i sao b\u1ea1n n\u00ean \u0111\u1ee9ng v\u1ec1 ph\u00eda nh\u00e2n vi\u00ean thay cho kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"
\n

\u1ede trong c\u00e1i th\u1ebf gi\u1edbi khi m\u00e0 ch\u1ec9 1 kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n th\u00f4i c\u0169ng c\u00f3 th\u1ec3 k\u00e9o theo h\u00e0ng ngh\u00ecn, h\u00e0ng v\u1ea1n \u201cb\u1ea1n \u0111\u1ed3ng h\u00e0nh\u201d kh\u00e1c. Qu\u1ea3 th\u1ef1c, vi\u1ec7c \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf lu\u00f4n tr\u1edf th\u00e0nh kim ch\u1ec9 nam ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

9 b\u00ed m\u1eadt kinh ng\u1ea1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n

M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd hay m\u1ed9t ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch s\u1ebd lu\u00f4n hi\u1ec3u v\u1ea5n \u0111\u1ec1 n\u00e0y, c\u00f3 \u0111i\u1ec1u nh\u00e2n vi\u00ean th\u00ec kh\u00f4ng ph\u1ea3i ai c\u0169ng hi\u1ec3u. C\u0169ng v\u00ec l\u1ebd \u0111\u00f3, vi\u1ec7c xung \u0111\u1ed9t v\u1edbi kh\u00e1ch h\u00e0ng c\u0169ng l\u00e0 chuy\u1ec7n th\u01b0\u1eddng t\u00ecnh x\u1ea3y ra.<\/p>\n

\"shutterstock_109919270\"<\/p>\n

Kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean, b\u1ea1n s\u1ebd \u0111\u1ee9ng v\u1ec1 b\u00ean n\u00e0o?<\/p>\n<\/div>\n

V\u1eady khi tr\u01b0\u1eddng h\u1ee3p nh\u01b0 v\u1eady x\u1ea3y ra th\u00ec b\u1ea1n s\u1ebd l\u00e0m g\u00ec? B\u1ea1n c\u00f3 gi\u1eef v\u1eefng l\u1eadp tr\u01b0\u1eddng \u201ckh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf\u201d kh\u00f4ng? B\u1ea1n c\u00f3 qu\u1edf tr\u00e1ch nh\u00e2n vi\u00ean, hay \u0111\u01b0a ra nh\u1eefng b\u1ea3n \u00e1n k\u1ef7 lu\u1eadt kh\u1eaft khe kh\u00f4ng? C\u00f3 th\u1ec3 c\u00f3, c\u00f3 th\u1ec3 kh\u00f4ng. Tuy nhi\u00ean, h\u00e3y tham kh\u1ea3o qua 4 l\u00fd do m\u00e0 b\u1ea1n s\u1ebd mu\u1ed1n \u0111\u1ee9ng v\u1ec1 ph\u00eda nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh.<\/p>\n

Nh\u00e2n vi\u00ean s\u1ebd trung th\u00e0nh v\u1edbi b\u1ea1n n\u1ebfu b\u1ea1n trung th\u00e0nh v\u1edbi h\u1ecd<\/strong>
\nC\u00e1ch \u0111\u00e2y 20 n\u0103m, \u0110\u1ea1i H\u1ecdc Harvard c\u00f4ng b\u1ed1 nghi\u00ean c\u1ee9u v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn th\u1ebf n\u00e0o \u0111\u1ebfn s\u1ef1 t\u0103ng tr\u01b0\u1edfng c\u0169ng nh\u01b0 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t c\u00f4ng ty. Nghi\u00ean c\u1ee9u c\u00f3 th\u1ec3 c\u0169, nh\u01b0ng gi\u00e1 tr\u1ecb c\u1ee7a n\u00f3 th\u00ec kh\u00f4ng h\u1ec1 c\u0169. Theo \u0111\u00f3, s\u1ef1 trung th\u00e0nh c\u1ee7a nh\u00e2n vi\u00ean s\u1ebd l\u00e0 c\u1ea7u n\u1ed1i tr\u1ef1c ti\u1ebfp d\u1eabn \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. N\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c c\u00f4ng ty h\u1ed7 tr\u1ee3 trong l\u00fac ph\u1ea3i \u0111\u1ed1i di\u1ec7n v\u1edbi nh\u1eefng kh\u00f3 kh\u0103n c\u1ee7a cu\u1ed9c s\u1ed1ng, h\u1ecd s\u1ebd \u0111em l\u1ea1i nh\u1eefng s\u1ea3n l\u01b0\u1ee3ng \u0111\u00e1ng m\u1eebng cho c\u00f4ng ty ch\u1ec9 m\u1ed9t kho\u1ea3ng th\u1eddi gian ng\u1eafn sau \u0111\u00f3.<\/p>\n

H\u00e3y c\u00e2n nh\u1eafc c\u00e2u chuy\u1ec7n c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng RyanAir \u0111\u1ebfn t\u1eeb Ch\u00e2u \u00c2u. \u0110\u00e2y \u0111\u01b0\u1ee3c coi l\u00e0 h\u00e3ng h\u00e0ng kh\u00f4ng c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng t\u1ed3i t\u1ec7 nh\u1ea5t, nh\u00e2n vi\u00ean th\u00ec g\u1eaft g\u1ecfng, trong khi nh\u1eefng ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u c\u00f2n d\u1ec5 m\u1ea5t b\u00ecnh t\u0129nh h\u01a1n. Colin Shaw \u2013 m\u1ed9t kh\u00e1ch h\u00e0ng quen thu\u1ed9c c\u1ee7a RyanAir cho Linkedln Today bi\u1ebft \u201cTr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1eeb th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean. Nhi\u1ec7m v\u1ee5 c\u1ee7a m\u1ed9t c\u00f4ng ty l\u00e0 \u0111em l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t. Tuy nhi\u00ean, c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a RyanAir l\u1ea1i s\u1eb5n s\u00e0ng g\u00e2y g\u1ed5 v\u00e0 h\u00f9 d\u1ecda kh\u00e1ch h\u00e0ng.Th\u1eadt \u0111\u00e1ng bu\u1ed3n.\u201d<\/p>\n

V\u00e0 m\u1ea5u ch\u1ed1t c\u1ee7a v\u1ea5n \u0111\u1ec1 n\u1eb1m \u1edf vi\u1ec7c v\u1ecb CEO O\u2019Leary \u0111\u00e1ng k\u00ednh c\u1ee7a RyanAir lu\u00f4n s\u1eb5n s\u00e0ng \u0111u\u1ed5i vi\u1ec7c b\u1ea5t c\u1ee9 nh\u00e2n vi\u00ean n\u00e0o l\u00e0m sai nguy\u00ean t\u1eafc. V\u00e0 t\u1ea5t nhi\u00ean, v\u1edbi m\u1ed9t h\u1ec7 th\u1ed1ng nh\u01b0 v\u1eady, s\u1ef1 trung th\u00e0nh m\u00e0 ch\u00fang ta \u0111ang n\u00f3i t\u1edbi g\u1ea7n nh\u01b0 ch\u1ec9 l\u00e0 con s\u1ed1 ZERO tr\u00f2n tr\u0129nh m\u00e0 th\u00f4i. V\u00e0 cu\u1ed1i n\u0103m \u0111\u00f3, h\u00e3ng h\u00e0ng kh\u00f4ng RyanAir c\u0169ng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nguy c\u01a1 ph\u00e1 s\u1ea3n.<\/p>\n

Kh\u00e1ch h\u00e0ng ng\u00e0y nay: Thi\u1ebfu ki\u00ean nh\u1eabn v\u00e0 ch\u1edd \u0111\u1ee3i<\/p>\n

Nh\u1eefng l\u1eddi b\u1ea5t m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng d\u00e0nh cho nh\u00e2n vi\u00ean th\u1eadt kh\u00f3 ch\u1ea5p nh\u1eadn<\/strong>
\nN\u1ebfu \u0111ang s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i, c\u00f3 l\u1ebd c\u0169ng kh\u00f4ng \u00edt l\u1ea7n b\u1ea1n b\u1eaft g\u1eb7p m\u1ed9t ng\u01b0\u1eddi \u201cb\u1ea1n\u201d post status t\u1edbi m\u1ed9t ng\u01b0\u1eddi b\u1ea1n kh\u00e1c v\u1edbi l\u1eddi l\u1ebd \u201cth\u1eadt kh\u00f3 ch\u1ea5p nh\u1eadn\u201d. D\u0129 nhi\u00ean, nh\u1eefng c\u00e2u status tr\u00ean ch\u1eafc ch\u1eafn h\u1ecd s\u1ebd kh\u00f4ng d\u00e1m s\u1eed d\u1ee5ng khi m\u1eb7t \u0111\u1ed1i m\u1eb7t ngo\u00e0i \u0111\u1eddi.<\/p>\n

\"Telco-Angry-Customer\"<\/p>\n

\u0110\u00f4i khi v\u00ec l\u00ed do g\u00ec \u0111\u00f3, kh\u00e1ch h\u00e0ng c\u00f3 nh\u1eefng l\u1eddi l\u1ebd khi\u1ebfm nh\u00e3 v\u1edbi nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n<\/p>\n<\/div>\n

Tuy nhi\u00ean, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 s\u1ebd g\u1eb7p nh\u1eefng c\u00e2u n\u00f3i \u0111\u00f3. Th\u1eadm ch\u00ed, n\u1ebfu \u0111\u00f3 l\u00e0 nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 nhi\u1ec7m v\u1ee5 ki\u1ec3m so\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00f4ng ty tr\u00ean Internet th\u00ec chuy\u1ec7n x\u1ea3y ra c\u00f2n th\u01b0\u1eddng xuy\u00ean h\u01a1n. Kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng so\u1ea1n 1 email r\u1ea5t d\u00e0i v\u1edbi n\u1ed9i dung ch\u1ec9 to\u00e0n t\u1eeb ng\u1eef th\u00f4 t\u1ee5c k\u00e8m theo, c\u00f2n vi\u1ec7c nh\u1eadn nh\u1eefng status b\u1eady b\u1ea1 t\u1eeb Facebook hay Twitter c\u0169ng ch\u1ec9 l\u00e0 chuy\u1ec7n \u201c\u0111\u1ec1u nh\u01b0 c\u01a1m b\u1eefa\u201d m\u00e0 th\u00f4i.<\/p>\n

Th\u1ebf n\u00ean, n\u1ebfu ch\u1ee9ng ki\u1ebfn c\u1ea3nh nh\u01b0 v\u1eady, h\u00e3y t\u00ecm c\u00e1ch xoa d\u1ecbu n\u1ed7i \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 kh\u00e9o l\u00e9o gi\u1ea3i th\u00edch cho h\u1ecd bi\u1ebft r\u1eb1ng l\u1eddi l\u1ebd b\u1ea5t m\u00e3n c\u1ee7a h\u1ecd nh\u01b0 v\u1eady th\u1eadt kh\u00f3 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c.<\/p>\n

Gi\u1edbi thi\u1ec7u ph\u01b0\u01a1ng h\u01b0\u1edbng gi\u1ea3i quy\u1ebft l\u00e0 c\u00e1ch h\u00f2a gi\u1ea3i t\u1ed1t nh\u1ea5t<\/strong>
\nTh\u00f4ng th\u01b0\u1eddng, v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng th\u00ec ti\u1ec1n ch\u00ednh l\u00e0 th\u1ee9 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y sung s\u01b0\u1edbng nh\u1ea5t. N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y ho\u00e0n tr\u1ea3 l\u1ea1i \u0111\u01a1n h\u00e0ng \u0111\u00f3 b\u1eb1ng ti\u1ec1n m\u1eb7t cho kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean tr\u01b0\u1edbc khi l\u00e0m vi\u1ec7c n\u00e0y, b\u1ea1n c\u1ea7n \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p \u201cmi\u1ec5n ph\u00ed\u201d \u0111\u1ec3 th\u0103m d\u00f2 kh\u00e1ch h\u00e0ng xem sao \u0111\u00e3.<\/p>\n

M\u1ed9t kh\u00e1ch h\u00e0ng mua ph\u1ea7n m\u1ec1m c\u1ee7a Falcon-Software, ng\u00e0y n\u1ecd \u0111\u00e3 \u0111\u1ebfn c\u00f4ng ty v\u00e0 tranh c\u00e3i n\u1ea3y l\u1eeda v\u1edbi nh\u00e2n vi\u00ean v\u1ec1 vi\u1ec7c m\u00ecnh kh\u00f4ng s\u1eed d\u1ee5ng h\u1ebft t\u00ednh n\u0103ng c\u1ee7a phi\u00ean b\u1ea3n pro. Kh\u00e1ch h\u00e0ng n\u00e0y r\u1ea5t th\u1ea5t v\u1ecdng v\u00e0 lu\u00f4n mi\u1ec7ng \u0111\u1ea3 k\u00edch nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 sau khi \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean n\u00e0y gi\u1ea3i th\u00edch c\u1eb7n k\u1ebd s\u1ef1 t\u00ecnh. Khi t\u00ecnh th\u1ebf \u0111ang leo thang, vi\u00ean qu\u1ea3n l\u00fd nh\u1eb9 nh\u00e0ng \u0111\u1ebfn tr\u01b0\u1edbc m\u1eb7t v\u00e0 h\u1ecfi kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ef1 vi\u1ec7c. Anh ta nhanh ch\u00f3ng t\u1ecf ra c\u1ea3m th\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 g\u1ee3i \u00fd r\u1eb1ng \u0111\u00e2u l\u00e0 gi\u1ea3i ph\u00e1p m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n? Khi bi\u1ebft \u0111\u01b0\u1ee3c \u00fd nguy\u1ec7n mu\u1ed1n ho\u00e0n l\u1ea1i ti\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng, vi\u00ean qu\u1ea3n l\u00fd l\u1eadp t\u1ee9c \u0111\u1ed3ng \u00fd, k\u00e8m theo l\u1eddi g\u1ee3i \u00fd nh\u00e3 nh\u1eb7n chuy\u1ec3n sang g\u00f3i free cho kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd. Sau \u0111\u00f3 m\u1ed9t th\u00e1ng, ng\u01b0\u1eddi kh\u00e1ch h\u00e0ng n\u00e0y quay tr\u1edf l\u1ea1i v\u00e0 d\u1eabn theo 5 ng\u01b0\u1eddi b\u1ea1n kh\u00e1c c\u00f9ng mua g\u00f3i Pro.<\/p>\n

\u0110\u00f4i khi kh\u00e1ch h\u00e0ng s\u1ebd bi\u1ebfn m\u1ea5t<\/strong>
\nB\u1ea1n c\u00f3 bi\u1ebft Phil Libin, CEO c\u1ee7a Evernote r\u1ea5t \u201cy\u00eau\u201d nh\u1eefng kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn c\u1ee7a m\u00ecnh kh\u00f4ng? \u0110\u00f3 l\u00e0 b\u1edfi v\u00ec nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y cung c\u1ea5p cho \u00f4ng nh\u1eefng c\u00e1i nh\u00ecn to\u00e0n c\u1ea3nh v\u1ec1 ph\u1ea7n m\u1ec1m do ch\u00ednh h\u1ecd t\u1ea1o ra. Phil Libin c\u0169ng th\u1eeba nh\u1eadn nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n nh\u01b0 v\u1eady \u0111\u00f4i khi c\u0169ng g\u00e2y t\u00e1c \u0111\u1ed9ng kh\u00f4ng nh\u1ecf \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi ch\u00fang. Ch\u00ednh v\u00ec l\u1ebd \u0111\u00f3, \u00f4ng l\u00e3 l\u1eadp ra m\u1ed9t nh\u00f3m chuy\u00ean \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng k\u1ec3 tr\u00ean. V\u00e0 theo nh\u1eefng g\u00ec m\u00e0 CEO c\u1ee7a Evernote ti\u1ebft l\u1ed9 \u201c\u0111\u00f4i khi kh\u00e1ch h\u00e0ng s\u1ebd bi\u1ebfn m\u1ea5t kh\u00f4ng ph\u1ea3i b\u1edfi nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n, m\u00e0 ch\u1eb3ng v\u00ec l\u00fd do g\u00ec.\u201d<\/p>\n

\"i_want_disappear_house_m_d__by_kiwi_mystere-d3cb8oo\"<\/p>\n

B\u1ea1n ph\u1ea3i ch\u1ea5p nh\u1eadn th\u1ef1c t\u1ebf r\u1eb1ng ngay c\u1ea3 kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u0169ng r\u1eddi b\u1ecf b\u1ea1n m\u00e0 \u0111i<\/p>\n<\/div>\n

\u0110\u00fang v\u1eady, b\u1ea1n ph\u1ea3i hi\u1ec3u r\u1eb1ng kh\u00e1ch h\u00e0ng \u0111\u1ebfn r\u1ed3i s\u1ebd \u0111i. \u0110\u00f3 l\u00e0 quy lu\u1eadt t\u1ea5t y\u00eau c\u1ee7a cu\u1ed9c s\u1ed1ng, b\u1ea5t ch\u1ea5p vi\u1ec7c c\u00f4ng ty thay \u0111\u1ed5i th\u1ebf n\u00e0o, ph\u00e1t tri\u1ec3n ra sao. Ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 bi\u1ebfn m\u1ea5t m\u00e0 th\u00f4i.<\/p>\n

\u0110\u00f3 c\u0169ng l\u00e0 4 l\u00fd do b\u1ea1n n\u00ean \u0111\u1ee9ng v\u1ec1 ph\u00eda nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh thay v\u00ec kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 s\u1eb5n s\u00e0ng \u0111\u1ee9ng v\u1ec1 ph\u00eda nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh kh\u00f4ng? H\u00e3y cho ch\u00fang t\u00f4i bi\u1ebft qua ph\u1ea7n b\u00ecnh lu\u1eadn ph\u00eda d\u01b0\u1edbi.<\/p>\n

Kh\u00e1ch h\u00e0ng trung th\u00e0nh \u2013 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u1ede trong c\u00e1i th\u1ebf gi\u1edbi khi m\u00e0 ch\u1ec9 1 kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n th\u00f4i c\u0169ng c\u00f3 th\u1ec3 k\u00e9o theo h\u00e0ng ngh\u00ecn, h\u00e0ng v\u1ea1n \u201cb\u1ea1n \u0111\u1ed3ng h\u00e0nh\u201d kh\u00e1c. Qu\u1ea3 th\u1ef1c, vi\u1ec7c \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf lu\u00f4n tr\u1edf th\u00e0nh kim ch\u1ec9 nam ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54265"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54265"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54265\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}