{"id":54274,"date":"2023-12-20T10:33:36","date_gmt":"2023-12-20T03:33:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/9-bi-mat-kinh-ngac-cua-khach-hang.html"},"modified":"2023-12-20T10:33:36","modified_gmt":"2023-12-20T03:33:36","slug":"9-bi-mat-kinh-ngac-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/9-bi-mat-kinh-ngac-cua-khach-hang.html","title":{"rendered":"9 b\u00ed m\u1eadt kinh ng\u1ea1c c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div id=\"test\">M\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng\/ng\u01b0\u1eddi b\u00e1n h\u00e0ng lu\u00f4n l\u00e0 c\u00e2u chuy\u1ec7n c\u0169 v\u00e0 c\u00f3 h\u00e0ng tri\u1ec7u cu\u1ed1n s\u00e1ch, h\u00e0ng ng\u00e0n kh\u00f3a h\u1ecdc n\u00f3i v\u1ec1 \u0111i\u1ec1u \u0111\u00f3. Th\u1eadm ch\u00ed nh\u1eefng b\u00ed m\u1eadt v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u1ea7u h\u1ebft nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng chia s\u1ebb cho nhau. Nh\u01b0ng \u0111\u00e2y l\u00e0 9 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t.<\/p>\n<div id=\"attachment_771\" style=\"width: 331px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-771\" alt=\"Customer Centric\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Customer-Centric-2.jpg\" width=\"321\" height=\"214\" title=\"Customer-Centric-2\"><\/p>\n<p class=\"wp-caption-text\">Th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng l\u00e0 c\u00e2u chuy\u1ec7n kh\u00f4ng bao gi\u1edd c\u0169<\/p>\n<\/div>\n<p><strong>1. Kh\u00e1ch h\u00e0ng th\u1eadt s\u1ef1 th\u00edch n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/strong><br \/>\nH\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 nhi\u1ec1u \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 \u0111\u1ec3 n\u00f3i v\u00e0 ch\u1ecdn l\u1ef1a, \u0111\u00f4i khi kh\u00e1ch h\u00e0ng mu\u1ed1n c\u00f3 nh\u1eefng cu\u1ed9c \u0111\u1ed1i tho\u1ea1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi mang \u0111\u1ebfn nh\u1eefng c\u00e1i nh\u00ecn m\u1edbi hay gi\u1ea3i ph\u00e1p cho nh\u1eefng th\u00e1ch th\u1ee9c m\u00e0 h\u1ecd ph\u1ea3i \u0111\u1ed1i m\u1eb7t.<\/p>\n<div id=\"attachment_772\" style=\"width: 235px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-772\" alt=\"Live Chat l\u00e0 m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c t\u1ed1t nh\u1ea5t \u0111\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng Online\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/images4.jpg\" width=\"225\" height=\"225\" title=\"images4\"><\/p>\n<p class=\"wp-caption-text\">Live Chat l\u00e0 m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c t\u1ed1t nh\u1ea5t \u0111\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng Online<\/p>\n<\/div>\n<p><strong>2. Kh\u00e1ch h\u00e0ng s\u1ebd th\u1eadn tr\u1ecdng n\u1ebfu b\u1ea1n t\u1ecf ra th\u00e2n thi\u1ec7n qu\u00e1 s\u1edbm<\/strong><br \/>\n\u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a n\u1ebfu c\u00e2u \u0111\u1ea7u ti\u00ean kh\u00e1ch h\u00e0ng nghe t\u1eeb b\u1ea1n l\u00e0 \u201cCh\u00e0o! H\u00f4m nay nh\u01b0 th\u1ebf n\u00e0o?\u201d hay cu\u1ed9c g\u1eb7p \u0111\u1ea7u ti\u00ean m\u00e0 b\u1ea1n h\u00e0nh \u0111\u1ed9ng nh\u01b0 th\u1ec3 l\u00e0 nh\u1eefng ng\u01b0\u1eddi b\u1ea1n th\u00e2n, ngay l\u1eadp t\u1ee9c kh\u00e1ch s\u1ebd cho r\u1eb1ng b\u1ea1n l\u00e0 ng\u01b0\u1eddi n\u1ecbnh h\u00f3t v\u00e0 ba ph\u1ea3i.<\/p>\n<p><strong>3. Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n l\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c c\u1ee7a b\u1ea1n<\/strong><br \/>\nKh\u00e1ch h\u00e0ng s\u1ebd tr\u00f2n m\u1eaft khi b\u1ea1n ch\u1ec9 cho h\u1ecd m\u1ed9t t\u1edd gi\u1ea5y tr\u1eafng, c\u00e1c b\u00e1o c\u00e1o, c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng\u2026 t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec li\u00ean quan \u0111\u1ebfn l\u0129nh v\u1ef1c hay c\u00f4ng ty c\u1ee7a b\u1ea1n. H\u1ecd kh\u00f4ng mu\u1ed1n nh\u01b0 v\u1eady b\u1edfi kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 \u0111\u1ecdc nh\u1eefng \u0111i\u1ec1u \u0111\u00f3.<\/p>\n<p><strong>4. Kh\u00e1ch h\u00e0ng c\u1ea7n b\u1ea1n gi\u00fap \u0111\u1ee1<\/strong><br \/>\nKh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ee7 n\u0103ng l\u01b0\u1ee3ng \u0111\u1ec3 suy ngh\u0129 v\u1ec1 qu\u00e1 nhi\u1ec1u th\u1ee9, bao g\u1ed3m c\u1ea3 vi\u1ec7c b\u1ea1n \u0111ang b\u00e1n c\u00e1i g\u00ec. H\u1ecd \u01b0u ti\u00ean gi\u1ea3i quy\u1ebft c\u00e1c c\u00f4ng vi\u1ec7c c\u00f2n v\u01b0\u1edbng m\u1eafc v\u00ec th\u1ebf \u0111\u1eebng khi\u1ebfn h\u1ecd m\u1ea5t th\u1eddi gian, n\u00ean ngh\u0129 c\u00e1ch gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft nhu c\u1ea7u hay kh\u00f3 kh\u0103n.<\/p>\n<div id=\"attachment_773\" style=\"width: 285px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-773\" alt=\"Lu\u00f4n c\u00f3 m\u1eb7t \u0111\u00fang l\u00fac \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Help.jpg\" width=\"275\" height=\"222\" title=\"Help\"><\/p>\n<p class=\"wp-caption-text\">Lu\u00f4n c\u00f3 m\u1eb7t \u0111\u00fang l\u00fac \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n<\/div>\n<p>B\u00e0i vi\u1ebft li\u00ean quan: Kh\u00e1ch h\u00e0ng ng\u00e0y nay: Thi\u1ebfu ki\u00ean nh\u1eabn v\u00e0 ch\u1edd \u0111\u1ee3i<\/p>\n<p><strong>5. Kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n bi\u1ebft \u0111i\u1ec1u g\u00ec \u0111ang di\u1ec5n ra<\/strong><br \/>\nKh\u00e1ch h\u00e0ng bi\u1ebft b\u1ea1n ph\u1ea3i l\u00e0m vi\u1ec7c trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng c\u1ee7a c\u00e1c tr\u00e1ch nhi\u1ec7m v\u00e0 ch\u00ednh s\u00e1ch, nh\u01b0ng h\u1ecd kh\u00f4ng quan t\u00e2m l\u1eafm. S\u1edf d\u0129 nh\u01b0 v\u1eady v\u00ec h\u1ecd c\u0169ng kh\u00f4ng hi\u1ec3u v\u00e0 kh\u00f4ng c\u1ea7n hi\u1ec3u ch\u00fang m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng.<\/p>\n<p><strong>6. Kh\u00e1ch h\u00e0ng lu\u00f4n ra v\u1ebb c\u00f3 nhi\u1ec1u quy\u1ec1n h\u1ea1n h\u01a1n b\u1ea5t c\u1ee9 ai.<\/strong><br \/>\nTr\u00e1i tim h\u1ecd m\u00e1ch b\u1ea3o r\u1eb1ng n\u0103ng l\u1ef1c c\u1ee7a h\u1ecd trong m\u1ed9t t\u1ed5 ch\u1ee9c l\u00e0 kh\u00e1 h\u1ea1n ch\u1ebf m\u1eb7c d\u00f9 h\u1ecd c\u00f3 m\u1ed9t ch\u1ee9c danh c\u00f4ng vi\u1ec7c kh\u00e1 t\u1ed1t. B\u1ec1 ngo\u00e0i, h\u1ecd lu\u00f4n mu\u1ed1n m\u1ecdi ng\u01b0\u1eddi ngh\u0129 h\u1ecd l\u00e0 ng\u01b0\u1eddi \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh quan tr\u1ecdng.<\/p>\n<p><strong>7. N\u1ebfu b\u1ea1n v\u01b0\u1ee3t gi\u1edbi h\u1ea1n, kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 k\u1ebb th\u00f9 c\u1ee7a b\u1ea1n<\/strong><br \/>\nV\u1ec1 l\u00fd thuy\u1ebft, m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c m\u1edf l\u00e0 n\u01a1i m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 h\u00e0n huy\u00ean v\u1edbi b\u1ea5t c\u1ee9 ai. Tr\u00ean th\u1ef1c t\u1ebf, t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi (trong \u0111\u00f3 c\u00f3 kh\u00e1ch h\u00e0ng) \u0111\u1ec1u b\u1ea3o v\u1ec7 b\u1ea3n th\u00e2n v\u00ec th\u1ebf n\u1ebfu b\u1ea1n l\u00e0m b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec l\u00e0m suy y\u1ebfu v\u1ecb tr\u00ed c\u1ee7a h\u1ecd, h\u1ecd s\u1ebd l\u00e0m m\u1ecdi th\u1ee9 c\u00f3 th\u1ec3 \u0111\u1ec3 ng\u0103n ch\u1eb7n.<\/p>\n<p><strong>8. N\u1ebfu \u0111i\u1ec1u \u0111\u00f3 \u0111\u1ee7 quan tr\u1ecdng th\u00ec ng\u00e2n s\u00e1ch \u0111\u00e2y<\/strong><br \/>\nKhi kh\u00e1ch h\u00e0ng n\u00f3i ti\u1ec1n \u0111\u1ec3 mua m\u1eb7t h\u00e0ng c\u1ee7a b\u1ea1n \u201ckh\u00f4ng n\u1eb1m trong ng\u00e2n s\u00e1ch\u201d c\u00f3 ngh\u0129a \u201cb\u1ea1n\u00a0 ch\u01b0a thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c h\u1ecd r\u1eb1ng b\u1ea1n \u0111ang b\u00e1n th\u1ee9 g\u00ec v\u00e0 n\u00f3 quan tr\u1ecdng nh\u01b0 th\u1ebf n\u00e0o\u201d<\/p>\n<p><strong>9. Kh\u00e1ch h\u00e0ng mu\u1ed1n nghe \u201ckh\u00f4ng\u201d v\u00e0o nh\u1eefng ph\u00fat cu\u1ed1i<\/strong><br \/>\nTr\u01b0\u1edbc khi mua h\u00e0ng, kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u1ea3m b\u1ea3o h\u1ecd \u0111\u00e3 \u0111\u00e0m ph\u00e1n theo c\u00e1ch t\u1ed1t nh\u1ea5t. \u0110\u1ec3 x\u00e1c th\u1ef1c, h\u1ecd s\u1ebd \u0111\u01b0a ra m\u1ed9t nhu c\u1ea7u b\u1ea5t h\u1ee3p l\u00fd (ch\u1eb3ng h\u1ea1n \u201cch\u00fang t\u00f4i mu\u1ed1n gi\u1ea3m 30%). N\u1ebfu b\u1ea1n n\u00f3i \u201c\u1ed4n th\u00f4i\u201d, t\u00f4i bi\u1ebft b\u1ea1n \u0111\u00e3 l\u1eeba t\u00f4i nh\u01b0ng n\u1ebfu b\u1ea1n n\u00f3i \u201cXin l\u1ed7i, t\u00f4i kh\u00f4ng th\u1ec3\u201d, h\u1ecd s\u1ebd th\u1edf ph\u00e0o nh\u1eb9 nh\u00f5m v\u00e0 quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n<p style=\"text-align: right\"><strong>V\u00e2n Anh<\/strong><\/p>\n<p style=\"text-align: right\">Theo Nh\u01b0\u1ee3ng Quy\u1ec1n Vi\u1ec7t Nam<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>M\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng\/ng\u01b0\u1eddi b\u00e1n h\u00e0ng lu\u00f4n l\u00e0 c\u00e2u chuy\u1ec7n c\u0169 v\u00e0 c\u00f3 h\u00e0ng tri\u1ec7u cu\u1ed1n s\u00e1ch, h\u00e0ng ng\u00e0n kh\u00f3a h\u1ecdc n\u00f3i v\u1ec1 \u0111i\u1ec1u \u0111\u00f3. Th\u1eadm ch\u00ed nh\u1eefng b\u00ed m\u1eadt v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u1ea7u h\u1ebft nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng chia s\u1ebb cho nhau. Nh\u01b0ng \u0111\u00e2y l\u00e0 9 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t. Th\u1ea5u hi\u1ec3u [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54274"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54274"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54274\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}