{"id":54302,"date":"2023-12-20T10:39:36","date_gmt":"2023-12-20T03:39:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-ly-khach-truy-cap-website-bang-phan-mem-chat-truc-tuyen.html"},"modified":"2023-12-20T10:39:36","modified_gmt":"2023-12-20T03:39:36","slug":"quan-ly-khach-truy-cap-website-bang-phan-mem-chat-truc-tuyen","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-ly-khach-truy-cap-website-bang-phan-mem-chat-truc-tuyen.html","title":{"rendered":"Qu\u1ea3n l\u00fd kh\u00e1ch truy c\u1eadp website b\u1eb1ng ph\u1ea7n m\u1ec1m chat tr\u1ef1c tuy\u1ebfn"},"content":{"rendered":"
Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 g\u00e2y \u0111au \u0111\u1ea7u. \u0110\u1eb7c bi\u1ec7t, v\u1edbi nh\u1eefng ng\u01b0\u1eddi ch\u1ee7 website b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn, qu\u1ea3n l\u00fd kh\u00e1ch truy c\u1eadp ph\u1ee9c t\u1ea1p v\u00e0 \u0111\u00f2i h\u1ecfi nhi\u1ec1u c\u00f4ng s\u1ee9c h\u01a1n.<\/p>\n

\u0110\u1ed1i v\u1edbi nh\u1eefng website c\u00f3 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m chat tr\u1ef1c tuy\u1ebfn Masterskills, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch truy c\u1eadp m\u1ed9t c\u00e1ch r\u1ea5t d\u1ec5 d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n

\"Theo<\/p>\n

Theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch truy c\u1eadp hi\u1ec7u qu\u1ea3 v\u1edbi Masterskills Live Chat<\/p>\n<\/div>\n

Tr\u1ea1ng th\u00e1i c\u1ee7a kh\u00e1ch truy c\u1eadp<\/h3>\n

Masterskills gi\u00fap b\u1ea1n theo d\u00f5i \u0111\u01b0\u1ee3c tr\u1ea1ng th\u00e1i c\u1ee7a kh\u00e1ch truy c\u1eadp, bi\u1ebft \u0111\u01b0\u1ee3c h\u1ecd c\u00f3 \u0111ang ho\u1ea1t \u0111\u1ed9ng tr\u00ean website c\u1ee7a b\u1ea1n hay kh\u00f4ng. Masterskills chia kh\u00e1ch truy c\u1eadp th\u00e0nh 2 nh\u00f3m:<\/p>\n

    \n
  • Active: L\u00e0 nh\u1eefng kh\u00e1ch truy c\u1eadp \u0111ang xem website c\u1ee7a b\u1ea1n (c\u00f3 nh\u1eefng h\u00e0nh \u0111\u1ed9ng nh\u01b0 click, cu\u1ed9n chu\u1ed9t \u2026)<\/li>\n
  • Idle: L\u00e0 nh\u1eefng kh\u00e1ch truy c\u1eadp nh\u01b0ng kh\u00f4ng xem website c\u1ee7a b\u1ea1n (v\u00ed d\u1ee5: truy c\u1eadp web nh\u01b0ng \u0111ang xem tab kh\u00e1c\u2026). Kh\u00e1ch truy c\u1eadp website m\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t c\u1ee9 h\u00e0nh \u0111\u1ed9ng n\u00e0o trong v\u00f2ng 5 ph\u00fat s\u1ebd \u0111\u01b0\u1ee3c coi l\u00e0 kh\u00e1ch truy c\u00e2p Idle.<\/li>\n<\/ul>\n

    C\u00e1c th\u00f4ng tin c\u1ee7a kh\u00e1ch truy c\u1eadp c\u00f3 th\u1ec3 theo d\u00f5i tr\u00ean Dashboard Masterskills<\/h3>\n
      \n
    • H\u1ecd t\u00ean, email, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u00e0 avatar (n\u1ebfu c\u00f3): C\u00e1c th\u00f4ng tin n\u00e0y \u0111\u01b0\u1ee3c l\u01b0u t\u1eeb l\u1ea7n truy c\u1eadp tr\u01b0\u1edbc ho\u1eb7c chuy\u1ec3n t\u1eeb website c\u1ee7a b\u1ea1n v\u00e0o h\u1ec7 th\u1ed1ng Masterskills qua API Javascript.<\/li>\n
    • Th\u1eddi gian truy c\u1eadp website (Time on site)<\/li>\n
    • Lo\u1ea1i kh\u00e1ch truy c\u1eadp: M\u1edbi hay c\u0169 (New\/return)<\/li>\n
    • V\u1ecb tr\u00ed \u0111\u1ecba l\u00fd: Th\u00e0nh ph\u1ed1 v\u00e0 qu\u1ed1c gia c\u1ee7a kh\u00e1ch truy c\u1eadp \u0111\u01b0\u1ee3c t\u00ednh th\u00f4ng qua \u0111\u1ecba ch\u1ec9 IP<\/li>\n
    • Nh\u00e3n (Label): Nh\u00e3n \u0111\u01b0\u1ee3c g\u1eafn (n\u1ebfu c\u00f3)<\/li>\n
    • Trang \u0111ang xem (Looking): \u0110\u1ecba ch\u1ec9 trang m\u00e0 kh\u00e1ch \u0111ang xem<\/li>\n
    • Ngu\u1ed3n gi\u1edbi thi\u1ec7u (Referred): Ngu\u1ed3n gi\u1edbi thi\u1ec7u \u0111\u1ec3 kh\u00e1ch v\u00e0o website (n\u1ebfu c\u00f3)<\/li>\n
    • \u0110\u00e3 xem: Nh\u1eefng trang m\u00e0 kh\u00e1ch truy c\u1eadp \u0111\u00e3 xem (n\u1ebfu c\u00f3)<\/li>\n
    • IP: \u0110\u1ecba ch\u1ec9 IP c\u1ee7a kh\u00e1ch truy c\u1eadp<\/li>\n
    • OS: H\u1ec7 \u0111i\u1ec1u h\u00e0nh v\u00e0 tr\u00ecnh duy\u1ec7t kh\u00e1ch d\u00f9ng \u0111\u1ec3 truy c\u1eadp<\/li>\n
    • L\u1ecbch s\u1eed chat v\u00e0 tin nh\u1eafn c\u1ee7a kh\u00e1ch truy c\u1eadp<\/li>\n<\/ul>\n

      *Tham kh\u1ea3o th\u00eam v\u1ec1 t\u00ednh n\u0103ng Theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch truy c\u1eadp t\u1ea1i \u0111\u00e2y.<\/em><\/p>\n

      L\u00e0m g\u00ec v\u1edbi nh\u1eefng th\u00f4ng tin n\u00e0y?<\/h3>\n

      V\u1edbi r\u1ea5t nhi\u1ec1u th\u00f4ng tin m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i tr\u00ean Dashboard Masterskills, h\u00e3y t\u1eadn d\u1ee5ng th\u1eadt linh ho\u1ea1t \u0111\u1ec3 \u0111em l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1i \u01b0u nh\u1ea5t t\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

      Ch\u1eb3ng h\u1ea1n, v\u1edbi nh\u1eefng kh\u00e1ch truy c\u1eadp \u1edf tr\u1ea1ng th\u00e1i Active, d\u00e0nh nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 xem m\u1ed9t trang v\u1ec1 d\u00f2ng s\u1ea3n ph\u1ea9m X (d\u1ef1a v\u00e0o Time on site v\u00e0 Looking), b\u1ea1n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng chat v\u00e0 h\u1ecfi xem h\u1ecd c\u00f3 c\u1ea7n th\u00eam th\u00f4ng tin g\u00ec v\u1ec1 d\u00f2ng s\u1ea3n ph\u1ea9m ho\u1eb7c c\u00f3 c\u1ea7n h\u1ed7 tr\u1ee3 g\u00ec hay kh\u00f4ng. S\u1ef1 t\u01b0 v\u1ea5n \u0111\u00fang l\u00fac, nhi\u1ec7t t\u00ecnh s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3m b\u1edbt s\u1ef1 b\u0103n kho\u0103n khi kh\u00e1ch h\u00e0ng \u0111ang c\u00e2n nh\u1eafc, l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m v\u00e0 t\u1ea1o n\u00ean s\u1ef1 tin t\u01b0\u1edfng v\u00e0o doanh nghi\u1ec7p.<\/p>\n

      Masterskills c\u00f3 cung c\u1ea5p th\u00f4ng tin v\u1ec1 V\u1ecb tr\u00ed \u0111\u1ecba l\u00fd c\u1ee7a kh\u00e1ch truy c\u1eadp, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng chat b\u1eb1ng ng\u00f4n ng\u1eef c\u1ee7a h\u1ecd (n\u1ebfu c\u00f3 th\u1ec3).<\/p>\n

      Ho\u1eb7c, v\u1edbi nh\u1eefng th\u00f4ng tin v\u1ec1 Lo\u1ea1i kh\u00e1ch truy c\u1eadp (m\u1edbi\/c\u0169), Th\u00f4ng tin c\u00e1 nh\u00e2n (t\u00ean), L\u1ecbch s\u1eed chat\/tin nh\u1eafn, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u0111em t\u1edbi tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a cho t\u1eebng kh\u00e1ch h\u00e0ng. V\u1edbi nh\u1eefng kh\u00e1ch truy c\u1eadp m\u1edbi, b\u1ea1n c\u00f3 th\u1ec3 ch\u00e0o h\u1ecfi nh\u1eb9 nh\u00e0ng, l\u1ecbch s\u1ef1, tr\u00e1nh v\u1ed3 v\u1eadp \u0111\u1ec3 th\u00f4ng b\u00e1o r\u1eb1ng b\u1ea1n lu\u00f4n \u1edf \u0111\u00e2y s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 h\u1ecd. V\u1edbi nh\u1eefng kh\u00e1ch quay l\u1ea1i, b\u1ea1n c\u00f3 th\u1ec3 g\u1ecdi t\u00ean h\u1ecd trong cu\u1ed9c h\u1ed9i tho\u1ea1i, d\u1ef1a v\u00e0o l\u1ecbch s\u1eed chat \u0111\u1ec3 bi\u1ebft l\u1ea7n truy c\u1eadp tr\u01b0\u1edbc \u0111\u00f3 h\u1ecd \u0111\u00e3 g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 g\u00ec, n\u00ean s\u1eed d\u1ee5ng cung c\u00e1ch giao ti\u1ebfp nh\u01b0 th\u1ebf n\u00e0o cho ph\u00f9 h\u1ee3p.<\/p>\n

      V\u1edbi nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 kh\u00e1ch truy c\u1eadp, hi v\u1ecdng r\u1eb1ng b\u1ea1n c\u00f3 th\u1ec3 nhanh ch\u00f3ng \u0111\u1ec1 ra m\u1ed9t k\u1ecbch b\u1ea3n \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng. C\u0169ng gi\u1ed1ng nh\u01b0 cu\u1ed9c \u0111i s\u0103n, h\u00e3y chu\u1ea9n b\u1ecb tr\u01b0\u1edbc v\u00e0 x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c kh\u00e1ch\u00a0h\u00e0ng\u00a0ti\u1ec1m n\u0103ng, h\u1ed7 tr\u1ee3 h\u1ecd v\u00e0 chuy\u1ec3n \u0111\u1ed5i h\u1ecd th\u00e0nh kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1.<\/p>\n

      B\u00e0i li\u00ean quan:<\/em><\/p>\n

        \n
      • T\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh v\u1edbi chat ch\u1ee7 \u0111\u1ed9ng<\/em><\/li>\n
      • S\u1eed d\u1ee5ng trigger hi\u1ec7u qu\u1ea3 cho website b\u00e1n h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        \u0110\u1ed1i v\u1edbi nh\u1eefng website c\u00f3 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m chat tr\u1ef1c tuy\u1ebfn Masterskills, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch truy c\u1eadp m\u1ed9t c\u00e1ch r\u1ea5t d\u1ec5 d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54302"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54302"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54302\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}