{"id":54563,"date":"2023-12-20T11:21:17","date_gmt":"2023-12-20T04:21:17","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ca-nhan-hoa-trai-nghiem-khach-hang-yeu-to-tao-nen-thanh-cong-cho-doanh-nghiep.html"},"modified":"2023-12-20T11:21:17","modified_gmt":"2023-12-20T04:21:17","slug":"ca-nhan-hoa-trai-nghiem-khach-hang-yeu-to-tao-nen-thanh-cong-cho-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ca-nhan-hoa-trai-nghiem-khach-hang-yeu-to-tao-nen-thanh-cong-cho-doanh-nghiep.html","title":{"rendered":"C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u2013 Y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean th\u00e0nh c\u00f4ng cho doanh nghi\u1ec7p"},"content":{"rendered":"
S\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 khi\u1ebfn c\u1ea1nh tranh ng\u00e0y c\u00e0ng tr\u1edf n\u00ean gay g\u1eaft h\u01a1n. Ch\u00ednh v\u00ec v\u1eady, \u1edf h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1eb1m mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u00e0 h\u00e0i l\u00f2ng t\u1eeb \u0111\u00f3 t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n h\u00e0ng.\u00a0<\/strong><\/p>\n

Theo m\u1ed9t nghi\u00ean c\u1ee9u, 44% kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng trung th\u00e0nh v\u1edbi doanh nghi\u1ec7p n\u1ebfu h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t. Trong kh\u00ed \u0111\u00f3, c\u00f3 t\u1edbi 49%, kh\u00e1ch h\u00e0ng h\u1ecd mua s\u1ea3n ph\u1ea9m m\u00e0 tr\u01b0\u1edbc \u0111\u00f3 h\u1ecd kh\u00f4ng c\u00f3 \u00fd \u0111\u1ecbnh mua ch\u1ec9 v\u00ec \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t b\u1edfi t\u00ednh c\u00e1 nh\u00e2n h\u00f3a.<\/span><\/p>\n

C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/b><\/h2>\n

C\u00e1 nh\u00e2n h\u00f3a l\u00e0 vi\u1ec7c d\u1ef1a tr\u00ean s\u1ef1 t\u01b0\u01a1ng t\u00e1c, h\u00e0nh \u0111\u1ed9ng c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 doanh nghi\u1ec7p \u0111\u00e3 thu th\u1eadp \u0111\u01b0\u1ee3c nh\u1eb1m \u0111i\u1ec1u ch\u1ec9nh, thay \u0111\u1ed5i s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp c\u1eadn, qu\u1ea3ng b\u00e1 kh\u00e1c ph\u00f9 h\u1ee3p h\u01a1n. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

V\u00ed d\u1ee5<\/strong>: khi b\u1ea1n th\u1ef1c hi\u1ec7n thao t\u00e1c l\u01b0\u1edbt Shopee v\u00e0 c\u1ea3m th\u1ea5y quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m \u201cqu\u1ea7n jeans \u1ed1ng su\u00f4ng\u201d th\u00ec ngay l\u1eadp t\u1ee9c c\u00e1c thao t\u00e1c nh\u01b0 d\u1eebng l\u1ea1i xem, click v\u00e0o,.. s\u1ebd \u0111\u01b0\u1ee3c ghi l\u1ea1i to\u00e0n b\u1ed9. Do \u0111\u00f3, b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y hi\u1ec7n t\u01b0\u1ee3ng c\u00e1c s\u1ea3n ph\u1ea9m li\u00ean quan \u0111\u1ebfn \u201cqu\u1ea7n jeans\u201d s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t nhi\u1ec1u h\u01a1n. V\u00e0 \u0111\u00e2y c\u0169ng ch\u00ednh l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong>.<\/span><\/p>\n

\"C\u00e1<\/p>\n

C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/p>\n<\/div>\n

Theo th\u1ed1ng k\u00ea cho th\u1ea5y, ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng mua s\u1eafm h\u01a1n n\u1ebfu doanh nghi\u1ec7p cung c\u1ea5p cho h\u1ecd c\u00e1c \u0111\u1ec1 xu\u1ea5t c\u00f3 li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m hay n\u00f3i c\u00e1ch kh\u00e1c l\u00e0 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

Ngo\u00e0i ra, c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u0169ng \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch sau:<\/span><\/p>\n

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  • \u0110\u1ecbnh v\u1ecb \u0111\u01b0\u1ee3c th\u01b0\u01a1ng hi\u1ec7u, ni\u1ec1m tin trong l\u00f2ng kh\u00e1ch h\u00e0ng<\/span><\/li>\n
  • Mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m mua s\u1eafm tuy\u1ec7t v\u1eddi<\/span><\/li>\n
  • Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/span><\/li>\n
  • X\u00e2y d\u1ef1ng v\u00e0 k\u1ebft n\u1ed1i l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/li>\n
  • T\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i, ch\u1ed1t \u0111\u01a1n h\u00e0ng\u00a0<\/span><\/li>\n
  • T\u1ed1i \u01b0u h\u00f3a chi ph\u00ed qu\u1ea3ng c\u00e1o v\u00e0 t\u0103ng doanh thu<\/span><\/li>\n<\/ul>\n

    C\u00e1ch c\u1ea3i thi\u1ec7n c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

    V\u1edbi nh\u1eefng l\u1ee3i \u00edch \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u01b0 tr\u00ean, sau \u0111\u00e2y l\u00e0 nh\u1eefng c\u00e1ch gi\u00fap c\u1ea3i thi\u1ec7n c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

    X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee7a c\u00e1 nh\u00e2n h\u00f3a\u00a0<\/b><\/h3>\n

    Vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1eb1m gi\u00fap doanh nghi\u1ec7p c\u00f3 c\u00e1i nh\u00ecn c\u1ee5 th\u1ec3 \u0111\u1ed3ng th\u1eddi c\u00e1c chi\u1ebfn d\u1ecbch, ho\u1ea1t \u0111\u1ed9ng marketing s\u1eafp t\u1edbi s\u1ebd \u0111i \u0111\u00fang h\u01b0\u1edbng, ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.\u00a0\u00a0<\/span><\/p>\n

    B\u00ean c\u1ea1nh, c\u00e1 nh\u00e2n h\u00f3a ch\u00ednh l\u00e0 mang l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m ri\u00eang bi\u1ec7t cho kh\u00e1ch h\u00e0ng. Ch\u00ednh v\u00ec v\u1eady, \u1edf c\u00e1c thao t\u00e1c kh\u00e1c nhau s\u1ebd c\u00f3 nh\u1eefng c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1c nhau v\u00e0 vi\u1ec7c x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u00e0ng h\u01a1n n\u00ean quan tr\u1ecdng h\u01a1n v\u00ec \u0111i\u1ec1u \u0111\u00f3 gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c quan t\u00e2m, th\u1ea5u hi\u1ec3u v\u00e0 l\u1eafng nghe.\u00a0<\/span><\/p>\n

    T\u1eadp trung v\u00e0o ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng\u00a0<\/b><\/h3>\n

    \u1ede m\u1ecdi l\u1ee9a tu\u1ed5i, gi\u1edbi t\u00ednh \u0111\u1ec1u c\u00f3 nh\u1eefng t\u00ednh c\u00e1ch, s\u1edf th\u00edch v\u00e0 nhu c\u1ea7u kh\u00e1c nhau. T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng kh\u00e1c nhau m\u00e0 b\u1ea1n s\u1ebd cung c\u1ea5p nh\u1eefng tr\u1ea3i nghi\u1ec7m ri\u00eang bi\u1ec7t. V\u00ec v\u1eady, b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng ch\u1ee7 y\u1ebfu m\u00e0 b\u1ea1n h\u01b0\u1edbng \u0111\u1ebfn. M\u1ed9t ph\u1ea7n gi\u00fap gi\u1ea3m thi\u1ec3u chi ph\u00ed ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 nhu c\u1ea7u, m\u1ed9t ph\u1ea7n gi\u00fap t\u1eadp trung t\u1ed1i \u0111a ngu\u1ed3n l\u1ef1c v\u00e0o kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, nh\u1eefng ng\u01b0\u1eddi c\u00f3 nhu c\u1ea7u v\u00e0 kh\u1ea3 n\u0103ng chi tr\u1ea3 cho s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 \u0111\u00f3.\u00a0\u00a0<\/span><\/p>\n

    \"Ph\u00e2n<\/p>\n

    Ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    Ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c chia theo c\u00e1c nh\u00f3m sau \u0111\u00e2y:<\/span><\/p>\n

      \n
    • Theo nh\u00e2n kh\u1ea9u h\u1ecdc: \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, thu nh\u1eadp, ngh\u1ec1 nghi\u1ec7p, h\u00f4n nh\u00e2n, t\u00f4n gi\u00e1o,\u2026<\/span><\/li>\n
    • Theo \u0111\u1ecba l\u00fd: khu v\u1ef1c, v\u00f9ng mi\u1ec1n,\u2026<\/span><\/li>\n
    • Theo t\u00e2m l\u00fd: s\u1edf th\u00edch, l\u1ed1i s\u1ed1ng, quan \u0111i\u1ec3m, t\u00ednh c\u00e1ch,..<\/span><\/li>\n
    • Theo h\u00e0nh vi: th\u1eddi gian mua h\u00e0ng, c\u01b0\u1eddng \u0111\u1ed9 s\u1eed d\u1ee5ng, th\u00f3i quen mua h\u00e0ng v\u00e0 c\u00e1c thao t\u00e1c th\u1ef1c hi\u1ec7n tr\u00ean website,\u2026<\/span><\/li>\n<\/ul>\n

      Ph\u00e1t tri\u1ec3n h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng\u00a0<\/b><\/h3>\n

      Sau khi \u0111\u00e3 c\u00f3 \u0111\u01b0\u1ee3c s\u01a1 l\u01b0\u1ee3c v\u1ec1 ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau m\u00e0 b\u1ea1n h\u01b0\u1edbng \u0111\u1ebfn, ngay l\u00fac n\u00e0y h\u00e3y c\u00f9ng tham kh\u1ea3o \u00fd ki\u1ebfn c\u0169ng nh\u01b0 nh\u1eefng nh\u1eadn x\u00e9t, g\u00f3p \u00fd c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan nh\u01b0 b\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng, b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u00e2y l\u00e0 nh\u1eefng b\u1ed9 ph\u1eadn th\u01b0\u1eddng xuy\u00ean ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3, b\u1ea1n s\u1ebd c\u00f3 th\u00eam nhi\u1ec1u \u00fd t\u01b0\u1edfng \u0111\u1ec3 ph\u00e1t tri\u1ec3n h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ho\u00e0n ch\u1ec9nh h\u01a1n.\u00a0\u00a0<\/span><\/p>\n

      L\u1ef1a ch\u1ecdn k\u00eanh ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p\u00a0<\/b><\/h3>\n

      V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 hi\u1ec7n nay, ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 xu h\u01b0\u1edbng l\u1ef1a ch\u1ecdn c\u00e1c n\u1ec1n t\u1ea3ng, k\u00eanh mua s\u1eafm online nhanh nh\u1ea5t v\u00e0 ti\u1ec7n l\u1ee3i nh\u1ea5t. Do \u0111\u00f3, vi\u1ec7c l\u1ef1a ch\u1ecdn k\u00eanh ti\u1ebfp th\u1ecb c\u0169ng nh\u01b0 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u1ea7n su\u1ea5t n\u1ec1n t\u1ea3ng m\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng xu\u1ea5t hi\u1ec7n nhi\u1ec1u nh\u1ea5t s\u1ebd l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf r\u1ea5t l\u1edbn \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. L\u1ef1a ch\u1ecdn t\u1ed1t nh\u1ea5t v\u1eabn l\u00e0 ti\u1ebfp th\u1ecb \u0111a k\u00eanh v\u00ec r\u1ea5t c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng s\u1ebd chuy\u1ec3n sang \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh n\u1ebfu kh\u00f4ng t\u00ecm th\u1ea5y b\u1ea1n. H\u01a1n n\u1eefa, kh\u00e1ch h\u00e0ng lu\u00f4n mong \u0111\u1ee3i b\u1ea1n s\u1ebd c\u00f3 m\u1eb7t ngay khi h\u1ecd c\u1ea7n, v\u00ec v\u1eady c\u00e1 nh\u00e2n h\u00f3a \u0111\u00fang th\u1eddi \u0111i\u1ec3m c\u0169ng chi\u1ebfm ph\u1ea7n quan tr\u1ecdng kh\u00f4ng k\u00e9m.<\/span><\/p>\n

      Ho\u1ea1t \u0111\u1ed9ng 24\/7<\/b><\/h3>\n

      \u1ede b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o, kh\u00e1ch h\u00e0ng c\u0169ng s\u1ebd c\u00f3 nh\u1eefng nhu c\u1ea7u mua s\u1eafm nh\u1ea5t \u0111\u1ecbnh v\u00e0 quan tr\u1ecdng nh\u1ea5t l\u00e0 b\u1ea1n ph\u1ea3i cung c\u1ea5p nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u00fang th\u1eddi \u0111i\u1ec3m cho h\u1ecd, \u0111\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y gia t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i \u0111\u01a1n h\u00e0ng. Ngo\u00e0i ra, \u0111\u1ed1i th\u1ee7 lu\u00f4n c\u00f3 m\u1eb7t \u1edf kh\u1eafp m\u1ecdi n\u01a1i v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 th\u1ec3 r\u1eddi b\u1ecf b\u1ea1n b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, ch\u00ednh v\u00ec v\u1eady doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u1eb1m cung c\u1ea5p tr\u1ea3i nghi\u1ec7m 24\/7 t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng \u1edf m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i. V\u00e0 theo th\u1ed1ng k\u00ea cho th\u1ea5y, 67% ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00edch t\u1ef1 ph\u1ee5c v\u1ee5 b\u1edfi nh\u1eefng cung c\u1ea5p tr\u1ea3i nghi\u1ec7m t\u1ef1 \u0111\u1ed9ng h\u00f3a n\u00e0y.<\/span><\/p>\n

      Th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng<\/b><\/h3>\n

      Ch\u1eafc ch\u1eafn, b\u1ea5t k\u1ef3 kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u01b0 x\u1eed t\u00f4n tr\u1ecdng, l\u1ecbch s\u1ef1 t\u1eeb ph\u00eda nh\u00e2n vi\u00ean m\u1eb7c d\u00f9 h\u1ecd ch\u01b0a mua b\u1ea5t k\u1ef3 m\u1ed9t th\u1ee9 g\u00ec c\u1ea3. Ch\u00ednh nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 s\u1ebd gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i, t\u1ef1 do mua s\u1eafm l\u1ef1a ch\u1ecdn c\u0169ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n s\u1ebd d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn h\u1ecd h\u01a1n, hay n\u00f3i c\u00e1ch kh\u00e1c l\u00e0 nh\u1eefng th\u00f4ng tin h\u1ecd cung c\u1ea5p s\u1ebd ch\u00e2n th\u1eadt v\u00e0 \u0111\u00e1ng tin c\u1eady h\u01a1n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft t\u00e2m l\u00fd ng\u01b0\u1eddi d\u00f9ng \u0111\u1ed3ng th\u1eddi \u0111\u01b0a ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong> ph\u00f9 h\u1ee3p.<\/span><\/p>\n

      \"S\u1ef1<\/p>\n

      S\u1ef1 t\u00f4n tr\u1ecdng l\u00e0 c\u1ea7n thi\u1ebft trong quan h\u1ec7 mua \u2013 b\u00e1n<\/p>\n<\/div>\n

      Tuy nhi\u00ean, trong m\u1ed9t v\u00e0i tr\u01b0\u1eddng h\u1ee3p, n\u1ebfu kh\u00e1ch h\u00e0ng c\u1ed1 t\u00ecnh g\u00e2y c\u1ea3n tr\u1edf v\u00e0 t\u1ecf th\u00e1i \u0111\u1ed9 kh\u00f4ng l\u1ecbch s\u1ef1 hay n\u00f3i c\u00e1ch kh\u00e1c l\u00e0 t\u1ec7p kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 nhu c\u1ea7u mua s\u1eafm s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. M\u1ed1i quan h\u1ec7 mua \u2013 b\u00e1n ch\u1ec9 \u0111\u01b0\u1ee3c x\u00e1c l\u1eadp khi c\u1ea3 hai \u0111\u1ec1u nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng. V\u00ec v\u1eady, \u0111\u1eebng ng\u1ea7n ng\u1ea1i, h\u00e3y m\u1ea1nh d\u1ea1n v\u00e0 l\u1ecbch s\u1ef1 ch\u1ea5m d\u1ee9t cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u1ebfu cu\u1ed9c tr\u00f2 chuy\u1ec7n kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng l\u1eabn nhau.<\/span><\/p>\n

      Gia t\u0103ng \u01b0u \u0111\u00e3i cho kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/b><\/h3>\n

      Kh\u00e1ch h\u00e0ng trung th\u00e0nh kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng, t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn doanh thu m\u00e0 c\u00f2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u. X\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t gi\u00fap b\u1ea1n gia t\u0103ng ni\u1ec1m tin c\u0169ng nh\u01b0 c\u1ea3i thi\u1ec7n h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u thay v\u00ec ph\u1ea3i t\u1ed1n m\u1ed9t kho\u1ea3n ph\u00ed kh\u00e1 l\u1edbn cho c\u00e1c chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o v\u00f4 b\u1ed5.\u00a0<\/span><\/p>\n

      Do \u0111\u00f3, h\u00e3y cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c, c\u00f3 th\u1ec3 \u0111\u00f3 l\u00e0 m\u1ed9t chi\u1ebfc th\u1ebb t\u00edch \u0111i\u1ec3m th\u00e0nh vi\u00ean hay cho ph\u00e9p quy\u1ec1n truy c\u1eadp xem th\u00f4ng tin s\u1ea3n ph\u1ea9m m\u1edbi,\u2026 Ch\u00ednh nh\u1eefng tr\u1ea3i nghi\u1ec7m kh\u00e1c l\u1ea1 ri\u00eang bi\u1ec7t \u0111\u00f3 s\u1ebd gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y h\u1ecd th\u1eadt s\u1ef1 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi b\u1ea1n, \u0111i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c h\u1ecd s\u1ebd \u01b0u ti\u00ean nh\u1edb v\u1ec1 b\u1ea1n khi c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng m\u1ed9t s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u00f3.\u00a0<\/span><\/p>\n

      C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang d\u1ea7n tr\u1edf th\u00e0nh xu h\u01b0\u1edbng \u0111\u01b0\u1ee3c quan t\u00e2m h\u00e0ng \u0111\u1ea7u v\u00ec kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed m\u1ed9t c\u00e1ch \u0111\u1eb7t bi\u1ec7t. V\u1edbi b\u00e0i vi\u1ebft n\u00e0y, hy v\u1ecdng b\u1ea1n s\u1ebd c\u00f3 m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan h\u01a1n v\u1ec1 <\/span>c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/b> \u0111\u1ed3ng th\u1eddi c\u00f3 nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi cho nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c marketing s\u1eafp t\u1edbi.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      S\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a th\u1eddi \u0111\u1ea1i k\u1ef9 thu\u1eadt s\u1ed1 khi\u1ebfn c\u1ea1nh tranh ng\u00e0y c\u00e0ng tr\u1edf n\u00ean gay g\u1eaft h\u01a1n. Ch\u00ednh v\u00ec v\u1eady, \u1edf h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1eb1m mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u00e0 h\u00e0i l\u00f2ng t\u1eeb \u0111\u00f3 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54563"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54563"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54563\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}