{"id":5458,"date":"2023-11-29T07:03:56","date_gmt":"2023-11-29T07:03:56","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5458"},"modified":"2023-11-29T22:16:11","modified_gmt":"2023-11-29T22:16:11","slug":"cam-nang-6-sigma-danh-cho-nguoi-moi-tim-hieu","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cam-nang-6-sigma-danh-cho-nguoi-moi-tim-hieu.html","title":{"rendered":"C\u1ea9m nang 6 sigma d\u00e0nh cho ng\u01b0\u1eddi m\u1edbi t\u00ecm hi\u1ec3u"},"content":{"rendered":"<p>Trong v\u00f2ng m\u1ed9t th\u1ebf k\u1ef7 v\u1eeba qua, ng\u00e0nh c\u00f4ng nghi\u1ec7p tr\u00ean th\u1ebf gi\u1edbi \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao h\u01a1n bao gi\u1edd h\u1ebft v\u1ec1 c\u1ea3 s\u1ea3n l\u01b0\u1ee3ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng. \u0110\u1eb7c bi\u1ec7t l\u00e0 khi c\u00e1c l\u00fd thuy\u1ebft v\u00e0 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o \u00e1p d\u1ee5ng sau nh\u1eefng b\u00e0i ki\u1ec3m tra ch\u1eb7t ch\u1ebd.<\/p>\n<p>M\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p c\u00f3 \u1ea3nh h\u01b0\u1edfng nh\u1ea5t trong s\u1ed1 \u0111\u00f3 l\u00e0 Six Sigma. B\u1eaft \u0111\u1ea7u nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p h\u00ecnh th\u00e0nh trong s\u1ea3n xu\u1ea5t, ph\u01b0\u01a1ng ph\u00e1p n\u00e0y nhanh ch\u00f3ng ph\u00e1t huy hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7n \u0111ang \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong r\u1ea5t nhi\u1ec1u l\u0129nh v\u1ef1c nh\u01b0 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, t\u00e0i ch\u00ednh,&#8230; bao g\u1ed3m c\u00e1c c\u00f4ng ty thu\u1ed9c b\u1ea3ng x\u1ebfp h\u1ea1ng Fortune 500 tr\u00ean to\u00e0n th\u1ebf gi\u1edbi.<\/p>\n<p>B\u00e0i vi\u1ebft n\u00e0y s\u1ebd cung c\u1ea5p cho b\u1ea1n t\u1ea5t c\u1ea3 th\u00f4ng tin c\u1ea7n thi\u1ebft v\u1ec1 Six Sigma, bao g\u1ed3m \u0111\u1ecbnh ngh\u0129a, ngu\u1ed3n g\u1ed1c, c\u01a1 ch\u1ebf ho\u1ea1t \u0111\u1ed9ng, n\u00f3 s\u1eed d\u1ee5ng nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0o v\u00e0 l\u00e0m th\u1ebf n\u00e0o b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e0o t\u1ea1o \u0111\u1ec3 tr\u1edf th\u00e0nh \u0111\u01b0\u1ee3c ch\u1ee9ng nh\u1eadn \u0111\u1ec3 th\u1ef1c h\u00e0nh Six Sigma. Th\u00eam v\u00e0o \u0111\u00f3, c\u00e1c chuy\u00ean gia gi\u1ea3i th\u00edch nh\u1eefng l\u1ee3i \u00edch m\u00e0 Six Sigma c\u00f3 th\u1ec3 cung c\u1ea5p cho b\u1ea1n v\u00e0 c\u00f4ng ty c\u1ee7a b\u1ea1n.<\/p>\n<p>&nbsp;<\/p>\n<h2>Six Sigma l\u00e0 g\u00ec?<\/h2>\n<blockquote><p>Six Sigma (6 Sigma, hay 6\u03c3) l\u00e0 m\u1ed9t h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh v\u00e0 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng b\u1eb1ng c\u00e1ch d\u1ef1a tr\u00ean th\u1ed1ng k\u00ea \u0111\u1ec3 t\u00ecm ra l\u1ed7i (khuy\u1ebft t\u1eadt), x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n c\u1ee7a l\u1ed7i v\u00e0 x\u1eed l\u00fd l\u1ed7i nh\u1eb1m l\u00e0m t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a quy tr\u00ecnh.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"c008\" src=\"https:\/\/i.imgur.com\/QovGS5X.jpg\" alt=\"six-sigma-la-gi\" \/><\/p>\n<p><em>Six Sigma v\u1eadn h\u00e0nh d\u1ef1a tr\u00ean\u00a0t\u00ecm ki\u1ebfm v\u00e0 s\u1eeda ch\u1eefa c\u00e1c khuy\u1ebft t\u1eadt trong quy tr\u00ecnh<\/em><\/p>\n<p>Six Sigma kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng gi\u1ed1ng nh\u01b0 ISO 9001. H\u1ec7 ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111em t\u1edbi m\u1ed9t t\u01b0 duy m\u1edbi cho c\u00e1c doanh nghi\u1ec7p: thay v\u00ec t\u1eadp trung v\u00e0o x\u1eed l\u00fd c\u00e1c s\u1ea3n ph\u1ea9m l\u1ed7i, h\u00e3y \u0111\u1ea7u t\u01b0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh \u0111\u1ec3 ng\u0103n l\u1ed7i x\u1ea3y ra, t\u1ea1o l\u1eadp s\u1ef1 \u1ed5n \u0111\u1ecbnh g\u1ea7n nh\u01b0 ho\u00e0n h\u1ea3o trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n<p>Six Sigma s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p th\u1ed1ng k\u00ea \u0111\u1ec3 \u0111\u1ebfm s\u1ed1 l\u1ed7i ph\u00e1t sinh trong m\u1ed9t qu\u00e1 tr\u00ecnh, sau \u0111\u00f3 t\u00ecm ra c\u00e1ch \u0111\u1ec3 kh\u1eafc ph\u1ee5c, \u0111\u01b0a n\u00f3 t\u1edbi c\u00e0ng g\u1ea7n m\u1ee9c \u201ckh\u00f4ng l\u1ed7i\u201d c\u00e0ng t\u1ed1t.\u00a0<strong>Ch\u1ec9 khi n\u00e0o m\u1ed9t quy tr\u00ecnh kh\u00f4ng t\u1ed3n t\u1ea1i h\u01a1n 3,4 l\u1ed7i (hay khuy\u1ebft t\u1eadt) tr\u00ean m\u1ed7i m\u1ed9t tri\u1ec7u c\u01a1 h\u1ed9i (s\u1ea3n ph\u1ea9m), n\u00f3 m\u1edbi \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c ti\u00eau chu\u1ea9n c\u1ee7a Six Sigma.<\/strong><\/p>\n<p>Trong \u0111i\u1ec1u ki\u1ec7n th\u1ef1c t\u1ebf, m\u1ed9t quy tr\u00ecnh Six Sigma c\u00f3\u00a0s\u1ef1 ho\u00e0n h\u1ea3o \u0111\u1ebfn m\u1ee9c 99,99966%. \u0110\u00e2y l\u00e0 c\u1ea5p \u0111\u1ed9 Sigma th\u1ee9 6, v\u1edbi \u0111\u1ed9 l\u1ec7ch chu\u1ea9n \u0111\u1ea1i di\u1ec7n cho m\u1ee9c \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh nh\u1ea5t c\u1ee7a m\u1ed9t quy tr\u00ecnh:<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"c008\" src=\"https:\/\/i.imgur.com\/8dyAjII.png\" alt=\"six-sigma-la-gi-cam-nang-tim-hieu-6-sigma\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><em>6 c\u1ea5p \u0111\u1ed9 Sigma t\u01b0\u01a1ng \u1ee9ng v\u1edbi c\u00e1c \u0111\u1ed9 l\u1ec7ch chu\u1ea9n<\/em><\/p>\n<p>&nbsp;<\/p>\n<h3>Lean Six Sigma &#8211; Bi\u1ebfn th\u1ec3 c\u1ee7a Six Sigma<\/h3>\n<p><strong><em>Lean<\/em><\/strong>\u00a0la\u0300 ph\u01b0\u01a1ng pha\u0301p sa\u0309n xu\u00e2\u0301t do ha\u0303ng Toyota Nh\u00e2\u0323t Ba\u0309n kh\u01a1\u0309i x\u01b0\u01a1\u0301ng, nh\u0103\u0300m loa\u0323i bo\u0309 la\u0303ng phi\u0301 va\u0300 b\u00e2\u0301t h\u01a1\u0323p ly\u0301 trong qua\u0301 tri\u0300nh sa\u0309n xu\u00e2\u0301t, h\u01b0\u01a1\u0301ng mo\u0323i hoa\u0323t \u0111\u00f4\u0323ng cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c theo h\u01b0\u01a1\u0301ng \u201ctinh go\u0323n\u201d.<\/p>\n<p><strong><em>Lean Six Sigma (LSS)<\/em><\/strong>\u00a0la\u0300 m\u00f4 hi\u0300nh qua\u0309n ly\u0301 k\u00ea\u0301t h\u01a1\u0323p c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n l\u00fd c\u1ee7a Lean v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p Six Sigma. Lean gi\u00fap gi\u1ea3m thi\u1ec3u ch\u1ea5t th\u1ea3i v\u00e0 r\u00fat ng\u1eafn chu k\u1ef3 s\u1ea3n xu\u1ea5t ngay t\u1eeb \u0111\u1ea7u, trong khi Six Sigma t\u1eadp trung v\u00e0o tinh ch\u1ec9nh \u0111\u1ed9 ch\u00ednh x\u00e1c cho quy tr\u00ecnh. Ch\u00fang song h\u00e0nh c\u00f9ng nhau c\u00f3 th\u1ec3 coi l\u00e0 s\u1ef1 bi\u1ebfn th\u1ec3 t\u00edch c\u1ef1c.<\/p>\n<p>&nbsp;<\/p>\n<h2>L\u1ee3i \u00edch c\u1ee7a h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma<\/h2>\n<p>Six Sigma gi\u00fap nhi\u1ec1u doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c kho\u1ea3n chi ph\u00ed \u0111\u00e1ng k\u1ec3. V\u00ed d\u1ee5, Motorola &#8211; \u0111\u01a1n v\u1ecb kh\u1edfi x\u01b0\u1edbng v\u00e0 ph\u00e1t tri\u1ec3n h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p n\u00e0y n\u0103m 1985 \u0111\u00e3 ti\u1ebft ki\u1ec7m 17 t\u1ef7 \u0111\u00f4 la. Trong kho\u1ea3ng 5 n\u0103m (t\u1eeb n\u0103m 1995 \u0111\u1ebfn 2000), Six Sigma \u0111\u01b0\u1ee3c cho l\u00e0 \u0111\u00e3 ti\u1ebft ki\u1ec7m cho t\u1eadp \u0111o\u00e0n General Electric (GE) 12 t\u1ef7 \u0111\u00f4 la. Theo\u00a0con s\u1ed1 th\u1ed1ng k\u00ea\u00a0trong hai th\u1eadp k\u1ef7 g\u1ea7n \u0111\u00e2y, h\u01a1n 50 ph\u1ea7n tr\u0103m c\u00e1c c\u00f4ng ty Fortune 500 c\u0169ng tin d\u00f9ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y v\u1edbi kho\u1ea3n ti\u1ebft ki\u1ec7m h\u01a1n 400 t\u1ef7 \u0111\u00f4 la.<\/p>\n<p>Hai c\u00e2u chuy\u1ec7n c\u1ee5 th\u1ec3 v\u1ec1 th\u00e0nh c\u00f4ng c\u1ee7a Samsung v\u00e0\u00a0Ford Vi\u1ec7t Nam khi \u00e1p d\u1ee5ng Six Sigma s\u1ebd \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y \u1edf ph\u1ea7n cu\u1ed1i.<\/p>\n<p>M\u1ed9t s\u1ed1 ng\u01b0\u1eddi nh\u1eadn \u0111\u1ecbnh Six Sigma l\u00e0 m\u1ed9t th\u00f4ng l\u1ec7 m\u00e0 c\u00e1c t\u1eadp \u0111o\u00e0n l\u1edbn \u01b0a chu\u1ed9ng, m\u1ed9t s\u1ed1 ng\u01b0\u1eddi kh\u00e1c l\u1ea1i cho r\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y ch\u1ec9 d\u00e0nh cho c\u00e1c t\u1ed5 ch\u1ee9c nh\u1ecf m\u1edbi b\u1eaft \u0111\u1ea7u x\u00e2y d\u1ef1ng quy tr\u00ecnh kinh doanh. Tuy nhi\u00ean, c\u00e1c chuy\u00ean gia kh\u1eb3ng \u0111\u1ecbnh Six Sigma mang l\u1ea1i l\u1ee3i \u00edch cho t\u1ea5t c\u1ea3 c\u00e1c t\u1ed5 ch\u1ee9c.<\/p>\n<p><strong>Chuy\u00ean gia t\u01b0 v\u1ea5n Jennifer Williams nh\u1eadn \u0111\u1ecbnh: \u201c<em>Kh\u00f4ng c\u00f3 ng\u00e0nh c\u00f4ng nghi\u1ec7p n\u00e0o kh\u00f4ng th\u1ec3 h\u01b0\u1edfng l\u1ee3i t\u1eeb Six Sigma<\/em>\u201d, mi\u1ec5n l\u00e0 n\u00f3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t quy tr\u00ecnh x\u00e1c \u0111\u1ecbnh.<\/strong><\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0\u00a06 l\u1ee3i \u00edch ch\u00ednh Six Sigma mang l\u1ea1i cho c\u00f4ng ty c\u1ee7a b\u1ea1n.<\/p>\n<p>&nbsp;<\/p>\n<h3>#1: Gi\u1eef l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n<p>Khi \u0111\u1ecbnh ngh\u0129a khuy\u1ebft t\u1eadt c\u1ee7a quy tr\u00ecnh, Six Sigma t\u1eadp trung v\u00e0o s\u1ef1 th\u00f4ng hi\u1ec3u t\u01b0\u1eddng t\u1eadn c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng n\u00ean\u00a0c\u00f3 \u0111\u01b0\u1ee3c\u00a0t\u00ednh \u0111\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng r\u1ea5t cao. S\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n kh\u00f4ng nh\u1eefng kh\u00f4ng m\u1eafc l\u1ed7i m\u00e0 c\u00f2n \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng\u00a0&#8211; nguy\u00ean nh\u00e2n gi\u00fap gi\u1eef l\u00f2ng trung th\u00e0nh.<\/p>\n<p>\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng ho\u1eb7c nghi\u00ean c\u1ee9u h\u00e0nh vi \u0111\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u g\u00ec v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111i\u1ec1u \u0111\u00f3 b\u1eb1ng c\u00e1ch n\u00e0o.<\/p>\n<p>&nbsp;<\/p>\n<h3>#2: Gi\u1ea3m chi ph\u00ed, t\u0103ng l\u1ee3i nhu\u1eadn<\/h3>\n<p>Nh\u1edd v\u00e0o t\u1ef7 l\u1ec7 khuy\u1ebft t\u1eadt gi\u1ea3m \u0111\u00e1ng k\u1ec3 v\u00e0 kh\u00f4ng t\u00e1i di\u1ec5n trong t\u01b0\u01a1ng lai, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 lo\u1ea1i b\u1ecf nh\u1eefng s\u1ef1 l\u00e3ng ph\u00ed kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0o nh\u00e2n c\u00f4ng ho\u1eb7c c\u00f4ng \u0111o\u1ea1n s\u1ea3n xu\u1ea5t k\u00e9m hi\u1ec7u qu\u1ea3, bao g\u1ed3m c\u1ea3 nguy\u00ean v\u1eadt li\u1ec7u v\u00e0 th\u1eddi gian. C\u1ed9ng th\u00eam nh\u1eefng th\u1ee9 b\u1ea1n t\u1ea1o ra ch\u1ec9 bao g\u1ed3m s\u1ea3n ph\u1ea9m b\u00e1n \u0111\u01b0\u1ee3c, chi ph\u00ed h\u00e0ng b\u00e1n tr\u00ean t\u1eebng \u0111\u01a1n v\u1ecb s\u1ea3n ph\u1ea9m s\u1ebd gi\u1ea3m v\u00e0 l\u1ee3i nhu\u1eadn s\u1ebd t\u0103ng l\u00ean.<\/p>\n<p>&nbsp;<\/p>\n<h3>#3: C\u1ea3i thi\u1ec7n v\u0103n ho\u00e1 doanh nghi\u1ec7p<\/h3>\n<p>M\u1ed9t \u201ck\u00eanh\u201d g\u1eafn k\u1ebft hi\u1ec7u qu\u1ea3 gi\u1eefa doanh nghi\u1ec7p v\u00e0 nh\u00e2n vi\u00ean kh\u00f4ng g\u00ec kh\u00e1c ngo\u00e0i quy tr\u00ecnh l\u00e0m vi\u1ec7c ho\u00e0n h\u1ea3o. Trong h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma, y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi quan tr\u1ecdng kh\u00f4ng thua k\u00e9m g\u00ec k\u1ef9 thu\u1eadt, th\u1eadm ch\u00ed c\u00f2n \u0111\u01b0\u1ee3c \u0111\u1ec1 cao h\u01a1n.<\/p>\n<p>H\u01a1n n\u1eefa, Six Sigma gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c m\u00e2u thu\u1eabn ph\u00e1t sinh trong quy tr\u00ecnh kinh doanh nh\u1edd v\u00e0o ph\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng minh b\u1ea1ch v\u00e0 th\u00e1i \u0111\u1ed9 ch\u1ee7 \u0111\u1ed9ng trong c\u00f4ng vi\u1ec7c, gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng \u0111\u1ecbnh h\u01b0\u1edbng nh\u00e2n vi\u00ean h\u01a1n, cho d\u00f9 b\u1ea1n c\u00f3 theo\u00a0lo\u1ea1i h\u00ecnh v\u0103n ho\u00e1 doanh nghi\u1ec7p \u0111\u1eb7c tr\u01b0ng\u00a0n\u00e0o.<\/p>\n<p>Th\u1eed \u0111\u1eb7t m\u1ed9t so s\u00e1nh \u0111\u01a1n gi\u1ea3n: Gi\u1eefa m\u1ed9t d\u00e2y chuy\u1ec1n s\u1ea3n xu\u1ea5t tr\u01a1n tru v\u00e0 m\u1ed9t nh\u00f3m ng\u01b0\u1eddi th\u01b0\u1eddng kh\u00f4ng ph\u00e2n \u0111\u1ecbnh r\u00f5 r\u00e0ng tr\u00e1ch nhi\u1ec7m, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n s\u1ebd mu\u1ed1n \u0111\u1ea7u qu\u00e2n v\u00e0o \u0111\u00e2u?<\/p>\n<p>&nbsp;<\/p>\n<h3>#5: L\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c<\/h3>\n<p>Six Sigma \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong b\u1ea5t k\u1ef3 t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c n\u00e0o. Khi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u0111\u00e3 tuy\u00ean b\u1ed1 s\u1ee9 m\u1ec7nh, m\u1ee5c ti\u00eau v\u00e0 ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch SWOT, th\u00ec Six Sigma gi\u00fap b\u1ea1n t\u1eadp trung v\u00e0o c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n.<\/p>\n<p>Ch\u1eb3ng h\u1ea1n, n\u1ebfu chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a b\u1ea1n h\u01b0\u1edbng t\u1edbi d\u1eabn \u0111\u1ea7u v\u1ec1 chi ph\u00ed tr\u00ean th\u1ecb tr\u01b0\u1eddng, th\u00ec Six Sigma c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 lo\u1ea1i b\u1ecf s\u1ef1 ph\u1ee9c t\u1ea1p kh\u00f4ng c\u1ea7n thi\u1ebft trong quy tr\u00ecnh n\u1ed9i b\u1ed9 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn m\u1ee9c gi\u00e1 th\u1ea5p v\u1edbi nh\u00e0 cung c\u1ea5p nguy\u00ean li\u1ec7u.<\/p>\n<p>&nbsp;<\/p>\n<h3>#6: M\u1edf r\u1ed9ng quy m\u00f4 kinh doanh<\/h3>\n<p>M\u1ed9t khi b\u1ea1n \u0111\u00e3\u00a0lo\u1ea1i tr\u1eeb th\u00e0nh c\u00f4ng c\u00e1c ngu\u1ed3n g\u00e2y khuy\u1ebft t\u1eadt v\u00e0 t\u1ea1o l\u1eadp \u0111\u01b0\u1ee3c quy tr\u00ecnh \u0111\u1ea1t chu\u1ea9n Six Sigma, s\u1ebd ch\u1eb3ng c\u00f2n kh\u00f3 kh\u0103n trong c\u00e1c d\u1ef1 \u00e1n m\u1edf r\u1ed9ng quy m\u00f4 s\u1ea3n xu\u1ea5t c\u0169ng nh\u01b0 nh\u1eefng h\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng \u0111i k\u00e8m n\u1eefa.<\/p>\n<p>&nbsp;<\/p>\n<h2>Nguy\u00ean t\u1eafc c\u1ee7a h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma<\/h2>\n<h3>#1: Lu\u00f4n h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng<\/h3>\n<p>Gi\u1ed1ng nh\u01b0 nhi\u1ec1u tri\u1ebft l\u00fd kinh doanh kh\u00e1c, Six Sigma t\u1eadp trung v\u00e0o\u00a0<em>customers\u2019 voice<\/em>\u00a0&#8211; ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ecdi s\u1ef1 s\u1eeda \u0111\u1ed5i, c\u1ea3i ti\u1ebfn quy tr\u00ecnh theo \u0111\u1ed9 chu\u1ea9n \u0111\u1ec1u c\u1ea7n x\u00e1c \u0111\u1ecbnh d\u1ef1a tr\u00ean nhu c\u1ea7u, y\u00eau c\u1ea7u v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>&nbsp;<\/p>\n<h3>#2: \u0110\u1ec1 cao d\u1eef li\u1ec7u v\u00e0 d\u1eef ki\u1ec7n<\/h3>\n<p>Doanh nghi\u1ec7p c\u1ea7n tr\u1ea3 l\u1eddi 2 c\u00e2u h\u1ecfi sau tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Nh\u1eefng d\u1eef li\u1ec7u \/ d\u1eef ki\u1ec7n n\u00e0o th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft?<\/li>\n<li>\u00c1p d\u1ee5ng ch\u00fang v\u00e0o Six Sigma nh\u01b0 th\u1ebf n\u00e0o cho hi\u1ec7u qu\u1ea3?<\/li>\n<\/ul>\n<p>M\u1ecdi th\u00f4ng tin xoay quanh vi\u1ec7c \u00e1p d\u1ee5ng h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma kh\u00f4ng ph\u1ea3i d\u1ef1a tr\u00ean s\u1ef1 ph\u00e1n \u0111o\u00e1n m\u01a1 h\u1ed3 m\u00e0 \u0111\u1ec1u c\u1ea7n \u0111o l\u01b0\u1eddng ch\u00ednh x\u00e1c, gi\u1ed1ng nh\u01b0 c\u00e1ch \u0111o l\u01b0\u1eddng \u0111\u1ec3 cho ra con s\u1ed1 3,4 ph\u1ea7n tri\u1ec7u trong \u0111\u1ed9 l\u1ec7ch chu\u1ea9n.<\/p>\n<p>&nbsp;<\/p>\n<h3>#3: Qu\u1ea3n tr\u1ecb ch\u1ee7 \u0111\u1ed9ng<\/h3>\n<p>Nh\u01b0 \u0111\u00e3 n\u00f3i \u1edf ph\u1ea7n \u0111\u1ecbnh ngh\u0129a, h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma t\u1eadp trung v\u00e0o t\u00ecm ki\u1ebfm v\u00e0 x\u1eed l\u00fd khi\u1ebfm khuy\u1ebft nh\u1eb1m t\u0103ng \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a quy tr\u00ecnh &#8211; ch\u1ee7 \u0111\u1ed9ng \u0111\u1ec3 ng\u0103n ng\u1eeba, ch\u1ee9 kh\u00f4ng \u0111\u1ec3 m\u1eb7c c\u00e1c khi\u1ebfm khuy\u1ebft \u0111\u00f3 t\u1ea1o ra s\u1ea3n ph\u1ea9m l\u1ed7i r\u1ed3i m\u1edbi th\u1ee5 \u0111\u1ed9ng x\u1eed l\u00fd.<\/p>\n<p>&nbsp;<\/p>\n<h3>#4: C\u1ed9ng t\u00e1c kh\u00f4ng c\u00f3 r\u00e0o c\u1ea3n<\/h3>\n<p>\u0110\u1ec3 t\u1ea1o ra quy tr\u00ecnh tr\u01a1n tru t\u1eeb \u0111\u1ea7u t\u1edbi cu\u1ed1i, Six Sigma tu\u00e2n theo nguy\u00ean t\u1eafc c\u1ed9ng t\u00e1c kh\u00f4ng gi\u1edbi h\u1ea1n gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng trong doanh nghi\u1ec7p, bao g\u1ed3m c\u1ea3 theo chi\u1ec1u d\u1ecdc, chi\u1ec1u ngang v\u00e0 \u0111an ch\u00e9o.<\/p>\n<p>&nbsp;<\/p>\n<h3>#5: H\u01b0\u1edbng t\u1edbi s\u1ef1 ho\u00e0n thi\u1ec7n nh\u01b0ng v\u1eabn cho ph\u00e9p m\u1eafc sai l\u1ea7m<\/h3>\n<p>Ti\u00eau chu\u1ea9n c\u1ee7a Six Sigma l\u00e0 3,4 l\u1ed7i tr\u00ean m\u1ed9t tri\u1ec7u kh\u1ea3 n\u0103ng, ngh\u0129a l\u00e0 ch\u01b0a ph\u1ea3i 100% ch\u00ednh x\u00e1c. B\u1edfi v\u1eady, doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 n\u00f3ng v\u1ed9i ngay t\u1eeb \u0111\u1ea7u h\u00f2ng c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 ho\u00e0n h\u1ea3o tuy\u1ec7t \u0111\u1ed1i. C\u00e1c ph\u01b0\u01a1ng \u00e1n c\u1ea3i ti\u1ebfn quy tr\u00ecnh \u0111\u1ec1u \u0111\u01b0\u1ee3c ph\u00e9p th\u1ea5t b\u1ea1i, mi\u1ec5n l\u00e0 h\u1eadu qu\u1ea3 \u0111\u01b0\u1ee3c gi\u1edbi h\u1ea1n v\u00e0 b\u1ea1n r\u00fat ra \u0111\u01b0\u1ee3c b\u00e0i h\u1ecdc sau \u0111\u00f3.<\/p>\n<p>&nbsp;<\/p>\n<h2>\u00c1p d\u1ee5ng Six Sigma v\u00e0o doanh nghi\u1ec7p &#8211; Quy tr\u00ecnh\u00a0DMAIC<\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"c008\" src=\"https:\/\/i.imgur.com\/nZvu9AQ.jpg\" alt=\"six-sigma-la-gi-cam-nang-tim-hieu-6-sigma-02\" \/><\/p>\n<p><em>5 b\u01b0\u1edbc\u00a0\u00e1p d\u1ee5ng Six Sigma v\u00e0o doanh nghi\u1ec7p\u00a0b\u1eb1ng quy tr\u00ecnh DMAIC truy\u1ec1n th\u1ed1ng\u00a0<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>Quy tr\u00ecnh truy\u1ec1n th\u1ed1ng v\u00e0 c\u01a1 b\u1ea3n nh\u1ea5t \u0111\u1ec3 \u00e1p d\u1ee5ng h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma v\u00e0o h\u1ea7u h\u1ebft c\u00e1c lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p l\u00e0 DMAIC bao g\u1ed3m 5 b\u01b0\u1edbc:<\/p>\n<ul>\n<li><strong>D &#8211; Define (X\u00e1c \u0111\u1ecbnh)<\/strong>\u00a0l\u00e0 b\u01b0\u1edbc nh\u1eadn \u0111\u1ecbnh v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng quan tr\u1ecdng c\u1ea7n c\u00f3 \u1edf s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5. Sau khi t\u1ef1 \u0111\u00e1nh gi\u00e1 xem doanh nghi\u1ec7p \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u1edf m\u1ee9c \u0111\u1ed9 n\u00e0o, b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c khu v\u1ef1c kinh doanh tr\u1ecdng \u0111i\u1ec3m c\u1ea7n tri\u1ec3n khai Six Sigma.<\/li>\n<li><strong>M &#8211; Measure (\u0110o l\u01b0\u1eddng)<\/strong>\u00a0l\u00e0 c\u00f4ng \u0111o\u1ea1n thu th\u1eadp d\u1eef li\u1ec7u, \u0111\u00e1nh gi\u00e1 v\u00e0 nh\u1eadn d\u1ea1ng c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh \u0111\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a c\u00e1c khi\u1ebfm khuy\u1ebft.<\/li>\n<li><strong>A &#8211; Analyze (Ph\u00e2n t\u00edch)<\/strong>\u00a0l\u00e0 vi\u1ec7c b\u1ea1n x\u00e1c \u0111\u1ecbnh kho\u1ea3ng c\u00e1ch gi\u1eefa m\u1ee5c ti\u00eau k\u1ebf ho\u1ea1ch v\u00e0 k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i, x\u00e1c \u0111\u1ecbnh c\u01a1 h\u1ed9i cho doanh nghi\u1ec7p. C\u00e1c gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c \u0111\u01b0a ra t\u1eeb \u0111\u00e2y, v\u1edbi \u0111i\u1ec1u ki\u1ec7n ph\u1ea3i \u0111\u01b0\u1ee3c ki\u1ec3m nghi\u1ec7m ch\u1eb7t ch\u1ebd v\u00e0 c\u00f3 bi\u1ec7n ph\u00e1p d\u1ef1 ph\u00f2ng.<\/li>\n<li><strong>I &#8211; Improve (C\u1ea3i ti\u1ebfn)<\/strong>\u00a0l\u00e0 l\u00fac b\u1eaft \u0111\u1ea7u tri\u1ec3n khai th\u1ef1c hi\u1ec7n gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn. B\u1ea1n c\u1ea7n theo d\u00f5i s\u00e1t sao \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh b\u1ed5 sung ho\u1eb7c thay \u0111\u1ed5i khi c\u1ea7n thi\u1ebft.<\/li>\n<li><strong>C &#8211; Control (Ki\u1ec3m so\u00e1t)<\/strong>\u00a0l\u00e0 k\u1ebf ho\u1ea1ch gi\u00e1m s\u00e1t v\u00e0 ki\u1ec3m so\u00e1t m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra ban \u0111\u1ea7u, tr\u00e1nh quay l\u1ea1i l\u1ed1i m\u00f2n c\u0169 ho\u1eb7c \u0111i sai \u0111\u1ecbnh h\u01b0\u1edbng.<\/li>\n<\/ul>\n<h2>C\u00e2u chuy\u1ec7n th\u00e0nh c\u00f4ng c\u1ee7a Samsung v\u00e0 Ford Vi\u1ec7t Nam\u00a0&#8211; V\u1ef1c d\u1eady t\u1eeb \u00e1p d\u1ee5ng Six Sigma v\u00e0o s\u1ea3n xu\u1ea5t<\/h2>\n<h3>#1: Ti\u00eau hu\u1ef7 150.000 s\u1ea3n ph\u1ea9m l\u1ed7i v\u00e0 b\u01b0\u1edbc ngo\u1eb7t t\u00e1o b\u1ea1o c\u1ee7a Samsung<\/h3>\n<p>Th\u00e0nh c\u00f4ng c\u1ee7a t\u1eadp \u0111o\u00e0n General Electric (GE) v\u00e0o th\u1eadp ni\u00ean 90 \u0111\u00e3 l\u00e0m n\u1edf r\u1ed9 phong tr\u00e0o \u00e1p d\u1ee5ng Six Sigma \u1edf nhi\u1ec1u t\u1ed5 ch\u1ee9c tr\u00ean th\u1ebf gi\u1edbi nh\u01b0 Citigroup, Motorola, Kodak, Sony, IBM, Ford, LG,&#8230; Trong s\u1ed1 \u0111\u00f3, c\u00f3 th\u1ec3 k\u1ec3 t\u1edbi Samsung l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh.<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"c008\" src=\"https:\/\/i.imgur.com\/h0C3fRx.jpg\" alt=\"six-sigma-la-gi-cam-nang\" \/><\/p>\n<p><em>Samsung l\u00e0 m\u1ed9t\u00a0th\u00e0nh c\u00f4ng \u0111i\u1ec3n h\u00ecnh c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng Six Sigma<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>K\u1ebf ho\u1ea1ch gia nh\u1eadp th\u1ecb tr\u01b0\u1eddng \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng to\u00e0n c\u1ea7u c\u1ee7a Samsung b\u1ecb \u0111\u1ed5 v\u1ee1 b\u1edfi chi\u1ebfc di \u0111\u1ed9ng h\u00e0ng \u0111\u1ea7u l\u00fac \u0111\u00f3 l\u00e0 Samsung SH-700 c\u00f3 t\u1ef7 l\u1ec7 l\u1ed7i qu\u00e1 cao, l\u00ean \u0111\u1ebfn 11,8%. Vi\u1ec7c t\u1ed5ng c\u1ed9ng\u00a0150.000 s\u1ea3n ph\u1ea9m bu\u1ed9c ph\u1ea3i thu h\u1ed3i v\u00e0 ti\u00eau hu\u1ef7 l\u00e0 m\u1ed9t c\u00fa s\u1ed1c t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3.<\/p>\n<p>Nh\u01b0ng c\u0169ng t\u1eeb \u0111\u00e2y, Samsung quy\u1ebft \u0111\u1ecbnh thay \u0111\u1ed5i ph\u01b0\u01a1ng ch\u00e2m v\u1eadn h\u00e0nh t\u1eeb vi\u1ec7c \u1ed3 \u1ea1t s\u1ea3n xu\u1ea5t s\u1ed1 l\u01b0\u1ee3ng l\u1edbn sang \u0111\u1ebfn t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, sao cho \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n to\u00e0n c\u1ea7u. H\u1ec7 ph\u01b0\u01a1ng ph\u00e1p Six Sigma \u0111\u01b0\u1ee3c ch\u1ecdn \u0111\u1ec3 tri\u1ec3n khai tr\u00ean to\u00e0n b\u1ed9 c\u00e1c c\u1ea5p b\u1eadc qu\u1ea3n l\u00fd c\u0169ng nh\u01b0 nh\u00e2n vi\u00ean t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn.<\/p>\n<p>Sau khi thu v\u1ec1 nh\u1eefng k\u1ebft qu\u1ea3 \u0111\u1ea7u ti\u00ean trong s\u1ea3n xu\u1ea5t, Samsung m\u1edf r\u1ed9ng ph\u1ea1m vi \u00e1p d\u1ee5ng Six Sigma sang c\u1ea3 marketing, sale v\u00e0 ngay c\u1ea3 nh\u1eefng b\u1ed9 ph\u1eadn ph\u1ee5c v\u1ee5 gi\u00e1n ti\u1ebfp nh\u01b0 k\u1ebf to\u00e1n, nh\u00e2n s\u1ef1, cung \u1ee9ng, v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 \u0111\u1ebfn to\u00e0n b\u1ed9 chu\u1ed7i cung c\u1ea5p. To\u00e0n b\u1ed9 nh\u00e2n vi\u00ean c\u1ee7a h\u1ecd \u0111\u1ec1u \u0111\u01b0\u1ee3c tham gia kho\u00e1 \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n v\u1ec1 l\u00fd thuy\u1ebft v\u00e0 v\u1eadn d\u1ee5ng Six Sigma.<\/p>\n<p>V\u00e0 Samsung \u0111\u00e3 ph\u1ee5c h\u1ed3i v\u00e0 v\u01b0\u01a1n l\u00ean r\u1ea5t nhanh nh\u1edd s\u1ef1 c\u1ea3i ti\u1ebfn quy tr\u00ecnh \u0111\u00f3. C\u00e1c m\u1eabu \u0111i\u1ec7n tho\u1ea1i \u0111\u1eddi sau li\u00ean t\u1ee5c \u201cl\u1ed9t x\u00e1c\u201d so v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc \u0111\u00f3, tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng c\u00e1i t\u00ean d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng smartphone th\u1eddi b\u00e2y gi\u1edd nh\u01b0 Samsung Galaxy S7, S7 edge hay Samsung J7 Prime.<\/p>\n<p>N\u0103m , Samsung \u0111\u1ee9ng v\u1eefng tr\u00ean ng\u00f4i v\u1ecb d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng smartphone to\u00e0n c\u1ea7u.<\/p>\n<p>&nbsp;<\/p>\n<h3>#2: Ford Vi\u1ec7t Nam ti\u1ebft ki\u1ec7m 1,2 tri\u1ec7u USD nh\u1edd \u00e1p d\u1ee5ng Six Sigma<\/h3>\n<p>C\u00f4ng ty Ford Vi\u1ec7t Nam \u0111\u00e3 b\u1eaft \u0111\u1ea7u tri\u1ec3n khai Six Sigma v\u00e0o 200 d\u1ef1 \u00e1n c\u1ea3i ti\u1ebfn quy tr\u00ecnh trong m\u1ecdi l\u0129nh v\u1ef1c s\u1ea3n xu\u1ea5t kinh doanh v\u00e0o n\u0103m 2000. K\u1ebft qu\u1ea3 sau\u00a07 n\u0103m th\u1ef1c hi\u1ec7n, Ford \u0111\u00e3 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c 1,2 tri\u1ec7u USD v\u00e0 \u0111\u1ea1t ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c tr\u00ean 90% qua m\u1ed7i n\u0103m.<\/p>\n<p>Trong s\u1ed1 c\u00e1c d\u1ef1 \u00e1n 6 Sigma m\u00e0 Ford Vi\u1ec7t Nam th\u1ef1c hi\u1ec7n, c\u00f3 m\u1ed9t d\u1ef1 \u00e1n kh\u00e1 ti\u00eau bi\u1ec3u l\u00e0 \u00e1p d\u1ee5ng Six\u00a0Sigma \u0111\u1ec3 gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng container ch\u1edf linh ki\u1ec7n nh\u1eadp kh\u1ea9u. Nh\u1eadn th\u1ea5y c\u00e1c th\u00f9ng ch\u1ee9a linh ki\u1ec7n xe h\u01a1i trong c\u00e1c container nh\u1eadp kh\u1ea9u v\u00e0o Vi\u1ec7t Nam c\u00f2n r\u1ea5t nhi\u1ec1u kho\u1ea3ng tr\u1ed1ng, Ford \u0111\u00e3 s\u1eafp x\u1ebfp l\u1ea1i kh\u00f4ng gian trong t\u1eebng container cho ph\u00f9 h\u1ee3p h\u01a1n. T\u1eeb vi\u1ec7c ti\u1ebft ki\u1ec7m kh\u00f4ng gian n\u00e0y, Ford Vi\u1ec7t Nam \u0111\u00e3 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c 150.000 USD ngay trong n\u0103m 2005.<\/p>\n<h2>K\u1ebft lu\u1eadn<\/h2>\n<p>Six Sigma l\u00e0 m\u1ed9t h\u1ec7 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh ch\u1ee7 \u0111\u1ed9ng, \u0111i \u0111\u00fang v\u00e0o tr\u1ecdng t\u00e2m l\u1ed7i sai (khuy\u1ebft t\u1eadt) \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 ho\u00e0n h\u1ea3o. Tuy nhi\u00ean, doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 th\u00e0nh c\u00f4ng trong m\u1ed9t s\u1edbm m\u1ed9t chi\u1ec1u m\u00e0 ph\u1ea3i t\u00ecm hi\u1ec3u k\u1ef9 l\u01b0\u1ee1ng v\u1ec1 Six Sigma, c\u0169ng nh\u01b0 chu\u1ea9n b\u1ecb s\u1eb5n c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft v\u00e0 k\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong v\u00f2ng m\u1ed9t th\u1ebf k\u1ef7 v\u1eeba qua, ng\u00e0nh c\u00f4ng nghi\u1ec7p tr\u00ean th\u1ebf gi\u1edbi \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao h\u01a1n bao gi\u1edd h\u1ebft v\u1ec1 c\u1ea3 s\u1ea3n l\u01b0\u1ee3ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng. \u0110\u1eb7c bi\u1ec7t l\u00e0 khi c\u00e1c l\u00fd thuy\u1ebft v\u00e0 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o \u00e1p d\u1ee5ng sau nh\u1eefng b\u00e0i ki\u1ec3m tra ch\u1eb7t ch\u1ebd. M\u1ed9t [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[220,229],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5458"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5458"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5458\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5458"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5458"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}