{"id":54789,"date":"2023-12-20T12:12:43","date_gmt":"2023-12-20T05:12:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/6-cach-giam-luong-khach-hang-roi-di-trong-kinh-doanh-truc-tuyen.html"},"modified":"2023-12-20T12:12:43","modified_gmt":"2023-12-20T05:12:43","slug":"6-cach-giam-luong-khach-hang-roi-di-trong-kinh-doanh-truc-tuyen","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/6-cach-giam-luong-khach-hang-roi-di-trong-kinh-doanh-truc-tuyen.html","title":{"rendered":"6 c\u00e1ch gi\u1ea3m l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng r\u1eddi \u0111i trong kinh doanh tr\u1ef1c tuy\u1ebfn"},"content":{"rendered":"
Churn \u2013 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i l\u00e0 t\u00ecnh tr\u1ea1ng kh\u00e1ch h\u00e0ng d\u00f9 \u0111\u00e3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p nh\u01b0ng v\u00ec l\u00fd do n\u00e0y hay l\u00fd do kh\u00e1c, ng\u1eebng ho\u00e0n to\u00e0n v\u00e0 chuy\u1ec3n sang l\u1ef1a ch\u1ecdn m\u1ed9t \u0111\u1ed1i th\u1ee7 kh\u00e1c.<\/p>\n

T\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m, nh\u1eefng ng\u01b0\u1eddi n\u00e0y \u0111\u00e3 l\u00e0 kh\u00e1ch h\u00e0ng C\u1ee6A B\u1ea0N v\u00e0 h\u1ecd h\u1ea1nh ph\u00fac v\u1edbi l\u1ef1a ch\u1ecdn c\u1ee7a m\u00ecnh t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3. Theo th\u1eddi gian, do nhi\u1ec1u l\u00fd do kh\u00e1c nhau, h\u1ecd \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh ng\u1eebng kinh doanh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

M\u1ed9t trong nh\u1eefng ch\u1ec9 s\u1ed1 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u th\u01b0\u1eddng quan t\u00e2m khi n\u00f3i \u0111\u1ebfn thu\u1eadt ng\u1eef n\u00e0y l\u00e0 t\u00ednh to\u00e1n t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng ng\u1eebng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. Tuy nhi\u00ean, n\u1ebfu kh\u00f4ng \u0111i s\u00e2u ph\u00e2n t\u00edch c\u00e1c chi ti\u1ebft ph\u1ee9c t\u1ea1p c\u1ee7a ph\u00e9p t\u00ednh hay l\u00fd do t\u1ea1i sao t\u00ecnh tr\u1ea1ng r\u1eddi \u0111i l\u1ea1i x\u1ea3y ra, s\u1ebd kh\u00f3 \u0111\u1ec3 ng\u0103n ch\u1eb7n vi\u1ec7c kh\u00e1ch h\u00e0ng b\u1ecf gi\u1ecf.<\/p>\n

\"Kh\u00e1ch<\/p>\n

Kh\u00e1ch h\u00e0ng r\u1eddi \u0111i l\u00e0 m\u1ed9t trong nh\u1eefng b\u00e0i to\u00e1n nhi\u1ec1u doanh nghi\u1ec7p \u0111au \u0111\u1ea7u<\/p>\n<\/div>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u01b0\u1ee3t xa mong \u0111\u1ee3i<\/h2>\n

M\u1ed9t trong nh\u1eefng \u0111i\u1ec1u t\u1ed1t nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 t\u1ea1o s\u1ef1 kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7 l\u00e0 \u0111\u1ea7u t\u01b0 thay \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u1eb7c bi\u1ec7t nh\u01b0ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed3i s\u1ebd khi\u1ebfn h\u1ecd nhanh ch\u00f3ng b\u1ecf \u0111i. Tr\u00ean th\u1ef1c t\u1ebf, 35% kh\u00e1ch h\u00e0ng cho bi\u1ebft h\u1ecd s\u1ebd ng\u1eebng ho\u00e0n to\u00e0n m\u1ecdi giao d\u1ecbch v\u1edbi m\u1ed9t c\u00f4ng ty ch\u1ec9 sau m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed3i t\u1ec7.<\/p>\n

N\u1ebfu doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 \u0111\u1ee7 ngu\u1ed3n l\u1ef1c, quan t\u00e2m \u0111\u1ea7u t\u01b0 cho tr\u1ea3i nghi\u1ec7m \u1ea5n t\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n ch\u1eafc ch\u1eafn n\u00ean thu\u00ea m\u1ed9t qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng kh\u00e1ch h\u00e0ng (CSM) t\u1eadn t\u00e2m. \u0110\u00e2y s\u1ebd l\u00e0 ng\u01b0\u1eddi l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng trong su\u1ed1t h\u00e0nh tr\u00ecnh, th\u00f4ng qua vi\u1ec7c cung c\u1ea5p cho h\u1ecd nh\u1eefng c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p.<\/p>\n

M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng s\u1ebd:<\/p>\n

    \n
  • X\u00e1c \u0111\u1ecbnh nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng g\u1eb7p l\u1ed7i<\/li>\n
  • Nu\u00f4i d\u01b0\u1ee1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1eef ch\u00e2n h\u1ecd \u1edf l\u1ea1i<\/li>\n
  • T\u1ea1o ni\u1ec1m tin s\u00e2u s\u1eafc v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecd kh\u00f4ng r\u1eddi \u0111i n\u1ebfu ch\u1eb3ng may g\u1eb7p m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed3i<\/li>\n<\/ul>\n

    Ngo\u00e0i ra, th\u01b0\u1eddng xuy\u00ean gi\u00fap kh\u00e1ch h\u00e0ng nh\u1eefng gi\u00e1 tr\u1ecb m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p cho h\u1ecd: ti\u1ebft ki\u1ec7m chi ph\u00ed, ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, th\u1eddi gian s\u1eed d\u1ee5ng, d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3, v.v. Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng qu\u00ean \u0111i\u1ec1u n\u00e0y tr\u1eeb khi n\u00f3 \u0111\u01b0\u1ee3c nh\u1eafc \u0111i nh\u1eafc l\u1ea1i m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng. H\u00e3y thu th\u1eadp c\u00e1c ch\u1ec9 s\u1ed1 v\u00e0 d\u1eef li\u1ec7u v\u1ec1 c\u00e1c gi\u00e1 tr\u1ecb n\u00f3i tr\u00ean, sau \u0111\u00f3, tr\u00ecnh b\u00e0y tr\u1ef1c quan \u0111\u1ec3 khi\u1ebfn h\u1ecd \u1ea5n t\u01b0\u1ee3ng v\u1ec1 d\u1eef li\u1ec7u \u0111\u00f3.<\/p>\n

    \"L\u1eafng<\/p>\n

    L\u1eafng nghe kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    L\u1eafng nghe kh\u00e1ch h\u00e0ng<\/h2>\n

    Ph\u00e2n t\u00edch \u0111i\u1ec3m y\u1ebfu c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u l\u00e0 m\u1ed9t vi\u1ec7c l\u00e0m r\u1ea5t quan tr\u1ecdng. C\u00e1ch duy nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m l\u00e0 l\u1eafng nghe m\u1ed9t c\u00e1ch trung th\u1ef1c ph\u1ea3n h\u1ed3i m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea1i. C\u00f3 th\u1ec3 b\u1ea1n ngh\u0129 m\u00ecnh l\u00e0 ng\u01b0\u1eddi hi\u1ec3u r\u00f5 doanh nghi\u1ec7p c\u1ee7a m\u00ecnh h\u01a1n b\u1ea5t k\u1ef3 ai, nh\u01b0ng v\u1eabn lu\u00f4n c\u00f3 m\u1ed9t ng\u01b0\u1eddi bi\u1ebft nhi\u1ec1u h\u01a1n, \u0111\u00f3 ch\u00ednh l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

    L\u1eafng nghe c\u1ea9n th\u1eadn nh\u1eefng g\u00ec h\u1ecd \u0111ang n\u00f3i v\u1edbi b\u1ea1n, kh\u00f4ng ch\u1ec9 tr\u1ef1c ti\u1ebfp m\u00e0 c\u00f2n tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i ho\u1eb7c qua c\u00e1c b\u00e0i \u0111\u00e1nh gi\u00e1 c\u1ee7a Google hay c\u00e1c n\u1ec1n t\u1ea3ng \u0111\u00e1nh gi\u00e1 kh\u00e1c. N\u1ebfu c\u00f3 nhi\u1ec1u ng\u01b0\u1eddi n\u00f3i s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n qu\u00e1 \u0111\u1eaft th\u00ec s\u1ef1 th\u1eadt c\u00f3 th\u1ec3 l\u00e0 nh\u01b0 v\u1eady. Ki\u1ec3m tra l\u1ea1i m\u1ee9c gi\u00e1 m\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh \u0111ang \u0111\u01b0a ra v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u00ecnh \u0111ang \u0111\u1ec3 m\u1ed9t con s\u1ed1 h\u1ee3p l\u00fd v\u1edbi gi\u00e1 tr\u1ecb m\u00e0 m\u00ecnh \u0111em l\u1ea1i cho kh\u00e1ch h\u00e0ng.<\/p>\n

    N\u1ebfu h\u1ecd n\u00f3i r\u1eb1ng h\u1ecd g\u1eb7p kh\u00f3 kh\u0103n khi li\u00ean l\u1ea1c v\u1edbi b\u1ea1n, ch\u1eafc ch\u1eafn, h\u1ecd kh\u00f4ng c\u00f3 l\u00fd do g\u00ec \u0111\u1ec3 n\u00f3i d\u1ed1i v\u1ec1 vi\u1ec7c n\u00e0y. H\u00e3y c\u1ea3i thi\u1ec7n t\u00ednh kh\u1ea3 d\u1ee5ng c\u1ee7a h\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3.<\/p>\n

    N\u1ebfu kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i m\u00e0 m\u00ecnh c\u1ea7n, h\u00e3y m\u1eddi kh\u00e1ch h\u00e0ng tham gia c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn ho\u1eb7c g\u1ecdi \u0111i\u1ec7n cho h\u1ecd v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi hay g\u1eedi email. N\u1ebfu b\u1ea1n mu\u1ed1n c\u00f3 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng trong th\u1eddi gian th\u1ef1c th\u00ec b\u1ea1n c\u00f3 th\u1ec3 tri\u1ec3n khai ngay tr\u00ean app, tr\u00ean livechat v\u00e0 chatbot \u1edf website c\u1ee7a m\u00ecnh.<\/p>\n

    \"Duy<\/p>\n

    Duy tr\u00ec s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    Duy tr\u00ec s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

    Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 nh\u1eefng ng\u01b0\u1eddi r\u1ea5t tuy\u1ec7t. M\u1ed9t khi \u0111\u00e3 c\u00f3 \u0111\u01b0\u1ee3c h\u1ecd, h\u00e3y t\u00ecm m\u1ecdi c\u00e1ch gi\u1eef ch\u00e2n h\u1ecd.<\/p>\n

    M\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi l\u00e0 cung c\u1ea5p cho h\u1ecd nh\u1eefng gi\u00e1 tr\u1ecb m\u00e0 h\u1ecd kh\u00f4ng th\u1ec3 b\u1ecf qua. N\u1ebfu b\u1ea1n ph\u00e1t hi\u1ec7n ra r\u1eb1ng m\u1ed9t kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111ang chu\u1ea9n b\u1ecb r\u1eddi \u0111i, h\u00e3y t\u1eb7ng h\u1ecd th\u1ee9 g\u00ec \u0111\u00f3 mi\u1ec5n ph\u00ed. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ti\u1ec7n \u00edch b\u1ed5 sung cho giao d\u1ecbch mua ho\u1eb7c b\u1ea3n d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed m\u1ed9t trong c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c c\u1ee7a b\u1ea1n. M\u1ea1ng x\u00e3 h\u1ed9i c\u0169ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tuy\u1ec7t v\u1eddi trong vi\u1ec7c k\u1ebft n\u1ed1i v\u1edbi kh\u00e1n gi\u1ea3 c\u1ee7a b\u1ea1n v\u00e0 duy tr\u00ec s\u1ef1 ch\u00fa \u00fd c\u1ee7a h\u1ecd.<\/p>\n

    S\u1ef1 th\u1ea5t v\u1ecdng l\u00e0 m\u1ed9t trong nh\u1eefng l\u00fd do ch\u00ednh khi\u1ebfn kh\u00e1ch h\u00e0ng m\u1ea5t \u0111i s\u1ef1 ch\u00fa \u00fd ho\u1eb7c l\u00f2ng trung th\u00e0nh. B\u1ea1n c\u1ea7n ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng kh\u00f4ng bao gi\u1edd c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng v\u1edbi doanh nghi\u1ec7p ho\u1eb7c giao di\u1ec7n website c\u1ee7a m\u00ecnh. B\u1ea1n c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng nh\u1eafn tin cho h\u1ecd qua chatbot tr\u00ean trang web c\u1ee7a m\u00ecnh n\u1ebfu ph\u00e1t hi\u1ec7n h\u1ecd g\u1eb7p kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh mua h\u00e0ng.<\/p>\n

    H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng c\u1eb7n k\u1ebd v\u00e0 ph\u00f9 h\u1ee3p<\/h2>\n

    Sau khi \u0111\u00e3 c\u00f3 th\u00eam m\u1ed9t kh\u00e1ch h\u00e0ng, s\u1ebd c\u00f3 nguy c\u01a1 h\u1ecd r\u1eddi \u0111i khi kh\u00f4ng hi\u1ec3u gi\u00e1 tr\u1ecb m\u00e0 b\u1ea1n mang l\u1ea1i cho cu\u1ed9c s\u1ed1ng c\u1ee7a h\u1ecd. M\u1ed9t c\u00e1ch \u0111\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro n\u00e0y l\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng r\u00f5 r\u00e0ng nh\u1ea5t c\u00f3 th\u1ec3 cho kh\u00e1ch h\u00e0ng \u2013 qua t\u1eebng giai \u0111o\u1ea1n c\u1ee7a k\u00eanh b\u00e1n h\u00e0ng. \u0110i\u1ec1u n\u00e0y ch\u1eafc ch\u1eafn s\u1ebd l\u00e0m gi\u1ea3m t\u00ecnh tr\u1ea1ng l\u1ed9n x\u1ed9n, kh\u00f3 kh\u0103n khi t\u01b0\u01a1ng t\u00e1c cho kh\u00e1ch h\u00e0ng.<\/p>\n

    Th\u01b0\u01a1ng hi\u1ec7u c\u0169ng c\u1ea7n l\u01b0u \u00fd v\u1ec1 kho\u1ea3ng th\u1eddi gian t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh b\u1ea3n gi\u1edbi thi\u1ec7u. B\u1edfi, ph\u00e2n t\u00edch tr\u00ean m\u1ed9t s\u1ed1 ng\u00e0nh cho th\u1ea5y t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n trung b\u00ecnh tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng sau 90 ng\u00e0y ch\u1ec9 l\u00e0 20%. N\u00f3i c\u00e1ch kh\u00e1c, h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi \u0111ang m\u1ea5t 80% kh\u00e1ch h\u00e0ng ch\u1ec9 sau ba th\u00e1ng k\u1ec3 t\u1eeb khi b\u1eaft \u0111\u1ea7u c\u00f3 h\u1ecd.<\/p>\n

    Vi\u1ec7c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n t\u1ea1o t\u00e0i kho\u1ea3n v\u00e0 cung c\u1ea5p th\u00f4ng tin li\u00ean h\u1ec7 c\u1ee7a h\u1ecd c\u0169ng s\u1ebd gi\u00fap b\u1ea1n t\u1ed1i \u01b0u nh\u1eefng b\u01b0\u1edbc gi\u1edbi thi\u1ec7u c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u. V\u00ec v\u1eady, n\u1ebfu b\u1ea1n ch\u01b0a l\u00e0m \u0111i\u1ec1u n\u00e0y, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n \u0111ang thu th\u1eadp th\u00f4ng tin n\u00e0y t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd ti\u1ebfp t\u1ee5c t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u sau khi tr\u1ea3i nghi\u1ec7m tham gia c\u1ee7a h\u1ecd ho\u00e0n t\u1ea5t.<\/p>\n

    \"X\u00e2y<\/p>\n

    X\u00e2y d\u1ef1ng c\u1ed9ng \u0111\u1ed3ng y\u00eau th\u00edch th\u01b0\u01a1ng hi\u1ec7u<\/p>\n<\/div>\n

    X\u00e2y d\u1ef1ng c\u1ed9ng \u0111\u1ed3ng nh\u1eefng ng\u01b0\u1eddi y\u00eau th\u00edch th\u01b0\u01a1ng hi\u1ec7u<\/h2>\n

    H\u00e3y suy ngh\u0129 v\u1ec1 b\u1ee9c tranh chung c\u1ee7a ng\u00e0nh m\u00e0 m\u00ecnh \u0111ang kinh doanh. C\u1ed1 g\u1eafng tr\u1edf th\u00e0nh ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u v\u1ec1 t\u01b0 t\u01b0\u1edfng trong ng\u00e0nh b\u1eb1ng chia s\u1ebb nh\u1eefng ki\u1ebfn th\u1ee9c, n\u1ed9i dung \u0111\u1ec3 gi\u00fap \u0111\u1ee1 c\u00e1c ch\u1ee7 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n

    \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng m\u1ed9t c\u1ed9ng \u0111\u1ed3ng nh\u1eefng ng\u01b0\u1eddi tin t\u01b0\u1edfng. M\u1ecdi ng\u01b0\u1eddi coi c\u1ed9ng \u0111\u1ed3ng l\u00e0 n\u01a1i h\u1ecd thu\u1ed9c v\u1ec1 v\u00e0 h\u1ecd kh\u00f4ng mu\u1ed1n r\u1eddi b\u1ecf nh\u1eefng c\u1ed9ng \u0111\u1ed3ng m\u00e0 m\u00ecnh y\u00eau th\u00edch. V\u00ec v\u1eady, n\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 bi\u1ebfn doanh nghi\u1ec7p c\u1ee7a m\u00ecnh th\u00e0nh m\u1ed9t c\u1ed9ng \u0111\u1ed3ng, b\u1ea1n s\u1ebd th\u1ea5y t\u1ef7 l\u1ec7 r\u1eddi \u0111i c\u1ee7a m\u00ecnh gi\u1ea3m d\u1ea7n. C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y l\u00e0 t\u1ea1o ra m\u1ed9t kh\u00f4ng gian chung \u0111\u1ec3 b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tho\u1ea3i m\u00e1i th\u1ea3o lu\u1eadn, chia s\u1ebb th\u00f4ng tin. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 website ho\u1eb7c m\u1ed9t trang m\u1ea1ng x\u00e3 h\u1ed9i m\u00e0 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng (nh\u01b0 m\u1ed9t nh\u00f3m facebook).<\/p>\n

    Ph\u1ea7n th\u01b0\u1edfng ri\u00eang cho kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/h2>\n

    B\u1ea1n c\u00f3 th\u00edch nh\u1eefng th\u1ee9 mi\u1ec5n ph\u00ed? Tr\u00ean th\u1ef1c t\u1ebf, ai c\u0169ng th\u00edch nh\u1eefng th\u1ee9 mi\u1ec5n ph\u00ed. V\u00ec v\u1eady, h\u00e3y T\u1eb6NG cho kh\u00e1ch h\u00e0ng nh\u1eefng th\u1ee9 mi\u1ec5n ph\u00ed. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft v\u00e0 ph\u1ea7n th\u01b0\u1edfng \u0111\u1ed9c quy\u1ec1n l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng b\u1ea1n quan t\u00e2m \u0111\u1ebfn h\u1ecd, \u0111\u1ed3ng th\u1eddi, s\u1ef1 trung th\u00e0nh c\u1ee7a h\u1ecd c\u0169ng \u0111\u01b0\u1ee3c ghi nh\u1eadn m\u1ed9t c\u00e1ch x\u1ee9ng \u0111\u00e1ng.<\/p>\n

    Khi kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c qu\u00e0 t\u1eb7ng t\u1eeb th\u01b0\u01a1ng hi\u1ec7u v\u00ec s\u1ef1 trung th\u00e0nh, \u0111i\u1ec1u \u0111\u00f3 c\u00e0ng c\u1ee7ng c\u1ed1 l\u00f2ng tin c\u1ee7a h\u1ecd v\u00e0 gi\u1eef ch\u00e2n h\u1ecd \u1edf l\u1ea1i l\u00e2u h\u01a1n. Vi\u1ec7c l\u00e0m n\u00e0y th\u1eadm ch\u00ed kh\u00f4ng ph\u1ea3i t\u1ed1n nhi\u1ec1u ti\u1ec1n, b\u1edfi, n\u00f3 c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n nh\u01b0 m\u1ed9t th\u1ebb qu\u00e0 t\u1eb7ng ho\u1eb7c phi\u1ebfu gi\u1ea3m gi\u00e1 trong l\u1ea7n mua h\u00e0ng ti\u1ebfp theo. Ngo\u00e0i ra, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c ch\u01b0\u01a1ng tr\u00ecnh give away \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u h\u01a1n.<\/p>\n

    Kh\u00e1ch h\u00e0ng r\u1eddi \u0111i c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t k\u1ebb gi\u1ebft ng\u01b0\u1eddi trong kinh doanh. B\u1ea5t k\u1ef3 ch\u1ee7 doanh nghi\u1ec7p c\u00f3 kinh nghi\u1ec7m n\u00e0o c\u0169ng bi\u1ebft t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c gi\u1ea3m thi\u1ec3u t\u1ef7 l\u1ec7 n\u00e0y. N\u1ebfu l\u00e0m theo s\u00e1u l\u01b0u \u00fd \u1edf tr\u00ean, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd th\u1ea5y k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c trong c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a m\u00ecnh. Ngo\u00e0i ra, trong tr\u01b0\u1eddng h\u1ee3p m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i, \u0111\u1eebng \u0111\u1ec3 \u0111i\u1ec1u \u0111\u00f3 qu\u00e1 \u1ea3nh h\u01b0\u1edfng t\u1edbi c\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, b\u1edfi, vi\u1ec7c kh\u00e1ch h\u00e0ng r\u1eddi \u0111i l\u00e0 t\u1ef1 nhi\u00ean v\u00e0 kh\u00f4ng th\u1ec3 lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n.<\/p>\n

    Theo\u00a0Dave Kosmayer<\/em><\/p>\n

    B\u00e0i li\u00ean quan:<\/em><\/p>\n

      \n
    • 5 c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch truy c\u1eadp tr\u00ean trang<\/em><\/li>\n
    • L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u v\u00e0 nguy\u00ean t\u1eafc t\u1ea1o d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      T\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m, nh\u1eefng ng\u01b0\u1eddi n\u00e0y \u0111\u00e3 l\u00e0 kh\u00e1ch h\u00e0ng C\u1ee6A B\u1ea0N v\u00e0 h\u1ecd h\u1ea1nh ph\u00fac v\u1edbi l\u1ef1a ch\u1ecdn c\u1ee7a m\u00ecnh t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3. Theo th\u1eddi gian, do nhi\u1ec1u l\u00fd do kh\u00e1c nhau, h\u1ecd \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh ng\u1eebng kinh doanh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54789"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54789"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54789\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54789"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54789"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}