{"id":54803,"date":"2023-12-20T12:15:42","date_gmt":"2023-12-20T05:15:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/kinh-nghiem-xu-ly-binh-luan-tieu-cuc-tren-facebook.html"},"modified":"2023-12-20T12:15:42","modified_gmt":"2023-12-20T05:15:42","slug":"kinh-nghiem-xu-ly-binh-luan-tieu-cuc-tren-facebook","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/kinh-nghiem-xu-ly-binh-luan-tieu-cuc-tren-facebook.html","title":{"rendered":"Kinh nghi\u1ec7m x\u1eed l\u00fd b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c tr\u00ean Facebook"},"content":{"rendered":"
V\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u2013 d\u00f9 l\u00e0 c\u00e1 nh\u00e2n hay m\u1ed9t doanh nghi\u1ec7p l\u1edbn, \u0111\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi vi\u1ec7c nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng b\u00ecnh lu\u1eadn hay ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n. \u0110\u00f3 l\u00e0 b\u1edfi, th\u01b0\u01a1ng hi\u1ec7u lu\u00f4n th\u1ec3 hi\u1ec7n s\u1ef1 c\u1ea7u th\u1ecb, c\u1edfi m\u1edf khi t\u01b0\u01a1ng t\u00e1c v\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi, \u0111\u1eb7c bi\u1ec7t l\u00e0 tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. Tuy nhi\u00ean, ch\u00fang ta n\u00ean x\u1eed l\u00fd nh\u1eefng b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c nh\u01b0 th\u1ebf n\u00e0o cho kh\u00e9o l\u00e9o, \u0111\u1eb7c bi\u1ec7t l\u00e0 tr\u00ean Facebook? Trong b\u00e0i vi\u1ebft n\u00e0y h\u00e3y c\u00f9ng chia s\u1ebb kinh nghi\u1ec7m v\u1ec1 ch\u1ee7 \u0111\u1ec1 n\u00f3ng h\u1ed5i n\u00e0y nh\u00e9!<\/p>\n
\"X\u1eed<\/p>\n

X\u1eed l\u00fd b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i th\u1ebf n\u00e0o cho kh\u00e9o l\u00e9o<\/p>\n<\/div>\n

Kh\u00f4ng t\u1eaft ho\u1eb7c x\u00f3a b\u00ecnh lu\u1eadn<\/h2>\n

M\u1ed9t trong nh\u1eefng sai l\u1ea7m l\u1edbn nh\u1ea5t (th\u01b0\u1eddng l\u00e0 ph\u1ea3n x\u1ea1 \u0111\u1ea7u ti\u00ean) th\u01b0\u01a1ng hi\u1ec7u m\u1eafc ph\u1ea3i khi g\u1eb7p t\u00ecnh hu\u1ed1ng n\u00e0y l\u00e0 nhanh ch\u00f3ng b\u1eadt ch\u1ee9c n\u0103ng ch\u1eb7n kh\u00e1ch truy c\u1eadp \u0111\u0103ng b\u00e0i tr\u00ean trang ho\u1eb7c x\u00f3a b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c.\u00a0<\/span><\/p>\n

\u0110i\u1ec1u n\u00e0y ph\u1ea7n n\u00e0o l\u00e0 do Facebook s\u1edf h\u1eefu nh\u1eefng ti\u1ec1m n\u0103ng, l\u1ee3i \u00edch \u0111\u00e1ng kinh ng\u1ea1c \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 th\u01b0\u01a1ng hi\u1ec7u n\u00e0o, th\u1eadm ch\u00ed c\u00f2n v\u01b0\u1ee3t xa m\u1ecdi l\u00fd do \u0111\u1eb1ng sau vi\u1ec7c kh\u00f4ng cho ph\u00e9p m\u1ecdi ng\u01b0\u1eddi \u0111\u0103ng c\u00e1c b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c. Tuy nhi\u00ean, c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed1t nh\u1ea5t ngay t\u1eeb \u0111\u1ea7u l\u00e0 ch\u1ea5p nh\u1eadn th\u00e1ch th\u1ee9c c\u1ee7a c\u00e1c b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c, sau \u0111\u00f3 t\u1eadp trung t\u00ecm ra c\u00e1ch t\u00edch c\u1ef1c \u0111\u1ec3 ph\u1ea3n h\u1ed3i (t\u1ea5t nhi\u00ean l\u00e0 tr\u1eeb c\u00e1c ch\u1ee7 \u0111\u1ec1 ph\u00e2n bi\u1ec7t ch\u1ee7ng t\u1ed9c, x\u00fac ph\u1ea1m c\u00e1 nh\u00e2n ho\u1eb7c m\u1ed9t v\u1ea5n \u0111\u1ec1 vi ph\u1ea1m ph\u00e1p lu\u1eadt n\u00e0o kh\u00e1c).<\/span><\/p>\n

\u0110\u1ed3ng th\u1eddi, c\u00e0ng trong nh\u1eefng l\u00fac \u201cn\u01b0\u1edbc s\u00f4i l\u1eeda b\u1ecfng\u201d th\u1ebf n\u00e0y c\u00e0ng ph\u1ea3i gi\u1eef h\u00ecnh \u1ea3nh c\u1ee7a m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u lu\u00f4n c\u1edfi m\u1edf, trung th\u1ef1c v\u00e0 c\u1ea7u th\u1ecb \u2013 cho d\u00f9 v\u1ea5n \u0111\u1ec1 c\u00f3 l\u1edbn \u0111\u1ebfn \u0111\u00e2u, b\u1eb1ng c\u00e1ch:<\/span><\/p>\n

1. Ghi nh\u1eadn \u00fd ki\u1ebfn<\/h3>\n

\u0110i\u1ec1u \u0111\u1ea7u ti\u00ean ph\u1ea3i l\u00e0m v\u1edbi nh\u1eefng nh\u1eadn x\u00e9t ti\u00eau c\u1ef1c l\u00e0 th\u1eeba nh\u1eadn ch\u00fang \u1edf th\u1eddi \u0111i\u1ec3m m\u1ecdi ng\u01b0\u1eddi mong \u0111\u1ee3i nh\u1ea5t \u2013 \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng. M\u1eb7c d\u00f9, v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ngay l\u1eadp t\u1ee9c ho\u1eb7c ch\u01b0a t\u00ecm \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p tri\u1ec7t \u0111\u1ec3, nh\u01b0ng, b\u1ea1n ch\u1eafc ch\u1eafn c\u00f3 th\u1ec3 th\u1eeba nh\u1eadn r\u1eb1ng \u0111\u00e2y l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 \u0111\u00e1ng \u0111\u01b0\u1ee3c quan t\u00e2m.\u00a0<\/span><\/p>\n

B\u1eb1ng c\u00e1ch nhanh ch\u00f3ng ghi nh\u1eadn v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i, th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 ngay l\u1eadp t\u1ee9c thi\u1ebft l\u1eadp m\u1ed9t t\u00f4ng gi\u1ecdng t\u00edch c\u1ef1c v\u00e0 t\u1ea1o cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c l\u1eafng nghe. Vi\u1ec7c l\u00e0m n\u00e0y n\u00e0y s\u1ebd cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng, b\u1ea1n quan t\u00e2m s\u00e2u s\u1eafc \u0111\u1ebfn c\u1ea3m nh\u1eadn khi h\u1ecd b\u00e0y t\u1ecf quan \u0111i\u1ec3m v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/span><\/p>\n

H\u00e3y th\u1eed m\u1eabu b\u00ecnh lu\u1eadn: \u201cC\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 chia s\u1ebb th\u00f4ng tin. Ch\u00fang t\u00f4i\u00a0r\u1ea5t chia s\u1ebb v\u1edbi\u00a0nh\u1eefng lo l\u1eafng c\u1ee7a b\u1ea1n v\u00e0 s\u1ebd li\u00ean h\u1ec7 \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3!\u201d<\/span><\/p>\n

\"Trong<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft, l\u1eddi xin l\u1ed7i c\u00f3 gi\u00e1 tr\u1ecb h\u01a1n t\u1ea5t c\u1ea3<\/p>\n<\/div>\n

2. Xin l\u1ed7i khi c\u1ea7n\u00a0<\/span><\/h3>\n

Sau \u0111\u00f3, b\u1ea1n c\u1ea7n ph\u1ea3i xin l\u1ed7i c\u00e0ng nhanh c\u00e0ng t\u1ed1t \u2013 n\u1ebfu l\u1eddi xin l\u1ed7i l\u00e0 c\u1ea7n thi\u1ebft. Nh\u1eefng comment v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ecf, kh\u00f4ng qu\u00e1 c\u1ea7n thi\u1ebft c\u00f3 th\u1ec3 b\u1ecb b\u1ecf qua n\u1ebfu ch\u00fang kh\u00f4ng khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y qu\u00e1 kh\u00f3 ch\u1ecbu. Nh\u01b0ng n\u1ebfu ai \u0111\u00f3 th\u1ef1c s\u1ef1 kh\u00f3 ch\u1ecbu, th\u1ea5y phi\u1ec1n v\u1edbi d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c, th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u00e3 nhanh ch\u00f3ng xin l\u1ed7i kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

M\u1ecdi ng\u01b0\u1eddi s\u1ebd th\u1ea5y r\u1eb1ng b\u1ea1n \u0111\u00e3 xin l\u1ed7i v\u00e0 quan tr\u1ecdng nh\u1ea5t, m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 n\u00f3i l\u1eddi xin l\u1ed7i l\u00e0 m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u t\u00edch c\u1ef1c, quan t\u00e2m \u0111\u1ebfn c\u1ea3m x\u00fac, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

L\u1eddi xin l\u1ed7i khi t\u1edbi kh\u00e1ch h\u00e0ng c\u1ea7n th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c s\u1ef1 ch\u00e2n th\u00e0nh. \u0110\u1eb7c bi\u1ec7t kh\u00f4ng n\u00ean s\u1eed d\u1ee5ng nh\u1eefng tuy\u00ean b\u1ed1, th\u00f4ng c\u00e1o b\u00e1o ch\u00ed \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t h\u00e0ng lo\u1ea1t. H\u00e3y \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 g\u1eedi t\u1edbi h\u1ecd m\u1ed9t l\u1eddi xin l\u1ed7i t\u1eeb t\u1eadn \u0111\u00e1y l\u00f2ng, \u0111\u1ed3ng th\u1eddi, \u0111\u0103ng n\u00f3 c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t.\u00a0<\/span><\/p>\n

H\u00e3y theo d\u00f5i c\u00e1ch b\u1ea5t k\u1ef3 th\u01b0\u01a1ng hi\u1ec7u l\u1edbn n\u00e0o \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ed1t tr\u00ean Facebook v\u00e0 b\u1ea1n s\u1ebd th\u1ea5y r\u1eb1ng, h\u1ecd kh\u00f4ng qu\u00e1 ng\u1ea1o m\u1ea1n, coi m\u00ecnh l\u00e0 nh\u1ea5t khi \u0111\u01b0a ra l\u1eddi xin l\u1ed7i. Do \u0111\u00f3, n\u00ean h\u1ecdc h\u1ecfi v\u00e0 \u1ee9ng d\u1ee5ng v\u00e0o c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a m\u00ecnh trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p l\u1eddi xin l\u1ed7i l\u00e0 c\u1ea7n thi\u1ebft.<\/span><\/p>\n

3. H\u1eb9n g\u1eb7p tr\u1ef1c ti\u1ebfp \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/h3>\n

M\u1ed9t \u00fd t\u01b0\u1edfng hay sau khi \u0111\u00e3 th\u1eeba nh\u1eadn v\u1ea5n \u0111\u1ec1 v\u00e0 n\u00f3i l\u1eddi xin l\u1ed7i, n\u1ebfu c\u1ea7n thi\u1ebft, l\u00e0 thu x\u1ebfp g\u1eb7p tr\u1ef1c ti\u1ebfp kh\u00e1ch h\u00e0ng. Ti\u1ebfp t\u1ee5c th\u1ea3o lu\u1eadn v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 tr\u00ean Facebook kh\u00f4ng bao gi\u1edd l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng hay v\u00ec: m\u1ecdi ng\u01b0\u1eddi s\u1ebd th\u1ea5y r\u1eb1ng \u0111\u00e2y th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1, t\u1eeb \u0111\u00f3, h\u1ecd s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u \u2013 m\u00e0 h\u1ecd th\u1ef1c s\u1ef1 kh\u00f4ng c\u1ea7n ph\u1ea3i xem.<\/span><\/p>\n

Facebook cho ph\u00e9p th\u01b0\u01a1ng hi\u1ec7u tr\u1ea3 l\u1eddi c\u00e1c b\u00ecnh lu\u1eadn nh\u1ea1y c\u1ea3m v\u00e0 c\u00f4ng khai \u1edf ch\u1ebf \u0111\u1ed9 ri\u00eang t\u01b0 v\u00e0 s\u1ebd hi\u1ec3n th\u1ecb m\u1ed9t ghi ch\u00fa c\u00f4ng khai \u0111\u1ec3 cho th\u1ea5y r\u1eb1ng trang \u0111\u00e3 ph\u1ea3n h\u1ed3i v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Sau \u0111\u00f3, n\u00ean cung c\u1ea5p cho kh\u00e1ch h\u00e0ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 ti\u1ec7n li\u00ean h\u1ec7 ho\u1eb7c, h\u01b0\u1edbng d\u1eabn h\u1ecd g\u1ecdi cho m\u00ecnh n\u1ebfu h\u1ecd kh\u00f4ng th\u1ea5y phi\u1ec1n khi cung c\u1ea5p s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u00e1 nh\u00e2n. Nh\u01b0 v\u1eady, t\u1eeb m\u1ed9t v\u1ea5n \u0111\u1ec1 tr\u00ean Facebook nh\u01b0ng kh\u00e1ch h\u00e0ng c\u0169ng s\u1ebd c\u1ea3m th\u1ea5y m\u00ecnh \u0111ang \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed nh\u01b0 m\u1ed9t c\u00e1 nh\u00e2n v\u00e0 b\u00ecnh lu\u1eadn c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c xem x\u00e9t m\u1ed9t c\u00e1ch nghi\u00eam t\u00fac.<\/span><\/p>\n

Chuy\u1ec3n sang ch\u1ebf \u0111\u1ed9 \u201cngo\u1ea1i tuy\u1ebfn\u201d s\u1ebd gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch tri\u1ec7t \u0111\u1ec3. M\u1eb7c d\u00f9 b\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng r\u01a1i v\u00e0o t\u00ecnh tr\u1ea1ng b\u1ecb l\u0103ng m\u1ea1 tr\u00ean Facebook, nh\u01b0ng th\u01b0\u01a1ng hi\u1ec7u v\u1eabn c\u1ea7n l\u01b0u \u00fd r\u1eb1ng v\u1ea5n \u0111\u1ec1 m\u00ecnh \u0111ang x\u1eed l\u00fd l\u00e0 g\u00ec.\u00a0<\/span><\/p>\n

\"Tuy<\/p>\n

Tuy nhi\u00ean, trong nhi\u1ec1u t\u00ecnh hu\u1ed1ng, kh\u00f3a b\u00ecnh lu\u1eadn l\u1ea1i l\u00e0 gi\u1ea3i ph\u00e1p th\u1ea5u t\u00ecnh \u0111\u1ea1t l\u00fd<\/p>\n<\/div>\n

Kho\u00e1 b\u00ecnh lu\u1eadn: ch\u1ec9 d\u00e0nh cho nh\u1eefng\u00a0tr\u01b0\u1eddng h\u1ee3p\u00a0th\u1ef1c s\u1ef1 kh\u00f3 ch\u1ecbu<\/h2>\n

H\u00e0nh \u0111\u1ed9ng n\u00e0y ch\u1eafc s\u1ebd r\u1ea5t \u00edt th\u01b0\u01a1ng hi\u1ec7u mu\u1ed1n l\u00e0m, tr\u1eeb nh\u1eefng l\u1eddi n\u00f3i t\u1ee5c t\u0129u ph\u00e2n bi\u1ec7t ch\u1ee7ng t\u1ed9c, gi\u1edbi t\u00ednh, spam ho\u1eb7c t\u00e0i li\u1ec7u x\u00fac ph\u1ea1m \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 g\u00e2y t\u1ed5n th\u01b0\u01a1ng, t\u1ed5n h\u1ea1i t\u1edbi h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u.\u00a0<\/span><\/p>\n

B\u1ea1n th\u1ef1c s\u1ef1 kh\u00f4ng mu\u1ed1n c\u00f3 nh\u1eefng th\u1ee9 kh\u00f3 ch\u1ecbu hi\u1ec3n th\u1ecb tr\u00ean trang c\u1ee7a m\u00ecnh v\u00e0 kh\u00e1ch h\u00e0ng c\u0169ng v\u1eady. X\u00f3a b\u1ea5t k\u1ef3 th\u1ee9 g\u00ec g\u00e2y kh\u00f3 ch\u1ecbu v\u00e0 \u0111\u00f3 l\u00e0 \u0111i\u1ec3m m\u1ea5u ch\u1ed1t. B\u1eadt \u201cb\u1ed9 l\u1ecdc ng\u00f4n t\u1eeb t\u1ee5c t\u0129u\u201d trong c\u00e0i \u0111\u1eb7t trang Facebook, sau \u0111\u00f3, th\u00eam c\u00e1c t\u1eeb b\u1ea1n mu\u1ed1n ch\u1eb7n kh\u1ecfi nh\u1eadn x\u00e9t v\u00e0 b\u00e0i \u0111\u0103ng.<\/span><\/p>\n

Sau \u0111\u00f3, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 ch\u1eb7n ng\u01b0\u1eddi \u0111\u00f3 kh\u1ecfi trang c\u1ee7a m\u00ecnh v\u00e0 b\u00e1o c\u00e1o ng\u01b0\u1eddi \u0111\u00f3 l\u00ean Facebook. \u0110i\u1ec1u n\u00e0y ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, b\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u00e2y c\u00f2n l\u00e0 m\u1ed9t d\u1ea5u hi\u1ec7u cho th\u1ea5y m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111ang ch\u00fa \u00fd t\u1edbi n\u1ed9i dung m\u00ecnh s\u1ebd \u0111\u01b0a l\u00ean v\u00e0 th\u1ef1c s\u1ef1 ngh\u0129 cho c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Ngo\u00e0i nh\u1eefng th\u1ee9 th\u1ef1c s\u1ef1 kh\u00f3 ch\u1ecbu k\u1ec3 tr\u00ean, th\u01b0\u01a1ng hi\u1ec7u n\u00ean t\u01b0\u01a1ng t\u00e1c v\u00e0 ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng s\u1edbm nh\u1ea5t c\u00f3 th\u1ec3 \u2013 ngay c\u1ea3 khi \u0111\u00f3 l\u00e0 nh\u1eefng l\u1eddi ch\u1ec9 tr\u00edch tr\u00ean Facebook. V\u1ec1 c\u01a1 b\u1ea3n, th\u01b0\u01a1ng hi\u1ec7u c\u00e0ng t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u v\u00e0 c\u1ed1 g\u1eafng gi\u1ea3i quy\u1ebft m\u1ecdi th\u1ee9 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i th\u00ec l\u1ea1i c\u00e0ng th\u1ef1c h\u00e0nh t\u1ed1t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n, kh\u00e1c bi\u1ec7t v\u00e0 th\u1ea5u hi\u1ec3u cho t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Theo Sophia Beard<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • C\u1ea3i thi\u1ec7n quan h\u1ec7 kh\u00e1ch h\u00e0ng \u2013 th\u01b0\u01a1ng hi\u1ec7u nh\u1edd m\u1ea1ng x\u00e3 h\u1ed9i<\/em><\/li>\n
  • 5 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd m\u1ea1ng x\u00e3 h\u1ed9i \u201c\u0111\u1ec9nh\u201d nh\u1ea5t n\u0103m nay<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    V\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u2013 d\u00f9 l\u00e0 c\u00e1 nh\u00e2n hay m\u1ed9t doanh nghi\u1ec7p l\u1edbn, \u0111\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi vi\u1ec7c nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng b\u00ecnh lu\u1eadn hay ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n. \u0110\u00f3 l\u00e0 b\u1edfi, th\u01b0\u01a1ng hi\u1ec7u lu\u00f4n th\u1ec3 hi\u1ec7n s\u1ef1 c\u1ea7u th\u1ecb, c\u1edfi m\u1edf khi t\u01b0\u01a1ng t\u00e1c v\u1edbi t\u1ea5t c\u1ea3 m\u1ecdi […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54803"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54803"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54803\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54803"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54803"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}