{"id":54967,"date":"2023-12-20T12:56:43","date_gmt":"2023-12-20T05:56:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-ket-noi-tot-hon-voi-khach-hang-muc-tieu.html"},"modified":"2023-12-20T12:56:43","modified_gmt":"2023-12-20T05:56:43","slug":"lam-the-nao-de-ket-noi-tot-hon-voi-khach-hang-muc-tieu","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-ket-noi-tot-hon-voi-khach-hang-muc-tieu.html","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau?"},"content":{"rendered":"
M\u1ed9t trong nh\u1eefng kh\u00eda c\u1ea1nh quan tr\u1ecdng nh\u1ea5t trong h\u00e0nh tr\u00ecnh ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p ch\u00ednh l\u00e0 g\u1eafn k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 nhu c\u1ea7u, mong mu\u1ed1n s\u00e2u xa \u0111\u1eb1ng sau l\u1ef1a ch\u1ecdn c\u1ee7a h\u1ecd v\u00e0 c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng \u201c\u0111i\u1ec3m \u0111au\u201d \u0111\u00f3.<\/p>\n

H\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e3 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 trong nh\u1eefng th\u1eddi \u0111i\u1ec3m th\u1eed th\u00e1ch nh\u01b0 hi\u1ec7n t\u1ea1i. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau l\u1ea1i c\u00e0ng quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft.<\/p>\n

Lu\u00f4n k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi mua h\u00e0ng l\u00fd t\u01b0\u1edfng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u v\u00e0 th\u00edch nghi v\u1edbi c\u00e1c k\u1ecbch b\u1ea3n m\u1edbi c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u ph\u00e1t tri\u1ec3n nh\u1eefng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 li\u00ean quan v\u00e0 \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t nh\u1eefng mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\"Ch\u00e2n<\/p>\n

Hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/p>\n<\/div>\n

Hi\u1ec3u kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/h2>\n

Tr\u01b0\u1edbc ti\u00ean, th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n x\u00e1c \u0111\u1ecbnh l\u1ea1i m\u1ed9t l\u1ea7n n\u1eefa, kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh l\u00e0 nh\u1eefng ai. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3, b\u1ea1n n\u00ean d\u00e0nh th\u1eddi gian x\u00e2y d\u1ef1ng personas ng\u01b0\u1eddi mua \u0111\u1ec3 c\u1ee5 th\u1ec3 h\u00f3a nh\u1eefng y\u1ebfu t\u1ed1 v\u1ec1 nh\u00e2n kh\u1ea9u h\u1ecdc c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng m\u00e0 b\u1ea1n \u0111ang ph\u1ee5c v\u1ee5, ch\u1eb3ng h\u1ea1n nh\u01b0: v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, \u0111\u1ed9 tu\u1ed5i, \u0111\u1ecba \u0111i\u1ec3m, m\u1ee9c thu nh\u1eadp v\u00e0 s\u1edf th\u00edch c\u1ee7a h\u1ecd.<\/p>\n

N\u1ebfu \u0111ang s\u1edf h\u1eefu m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u qu\u1ea7n \u00e1o n\u1eef, b\u1ea1n n\u00ean t\u00ecm c\u00e1ch thu h\u00fat v\u00e0 t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u h\u01a1n v\u1edbi nh\u1eefng ng\u01b0\u1eddi ph\u1ee5 n\u1eef c\u00f3 th\u1ec3 mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n (theo c\u00e1c y\u1ebfu t\u1ed1 v\u1ec1 t\u00e0i ch\u00ednh \u2013 phong c\u00e1ch \u2013 m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng) v\u00e0 nh\u1eefng ng\u01b0\u1eddi s\u1ed1ng \u1edf nh\u1eefng khu v\u1ef1c m\u00ecnh c\u00f3 th\u1ec3 giao h\u00e0ng t\u1edbi.<\/p>\n

B\u00ean c\u1ea1nh nh\u1eefng y\u1ebfu t\u1ed1 v\u1ec1 nh\u00e2n kh\u1ea9u h\u1ecdc, \u0111i\u1ec1u quan tr\u1ecdng kh\u00f4ng k\u00e9m l\u00e0 ph\u1ea3i x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u00e1c ch\u1ee7 \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng quan t\u00e2m c\u0169ng nh\u01b0 c\u00e1c k\u00eanh m\u00e0 h\u1ecd hi\u1ec7n di\u1ec7n v\u00e0 ho\u1ea1t \u0111\u1ed9ng nhi\u1ec1u nh\u1ea5t. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p c\u00f3 \u0111\u01b0\u1ee3c h\u01b0\u1edbng \u0111i \u0111\u00fang \u0111\u1eafn trong vi\u1ec7c ti\u1ebfp c\u1eadn v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

T\u1ea1o n\u1ed9i dung thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

Ti\u1ebfp th\u1ecb n\u1ed9i dung kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c t\u1ea1o, ph\u00e2n ph\u1ed1i n\u1ed9i dung. Thay v\u00e0o \u0111\u00f3, b\u1ea1n c\u1ea7n h\u1ecdc \u201cngh\u1ec7 thu\u1eadt\u201d s\u00e1ng t\u1ea1o n\u1ed9i dung ph\u00f9 h\u1ee3p v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb v\u1edbi kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau \u2013 \u0111\u00e2y ch\u00ednh l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng m\u00e0 th\u01b0\u01a1ng hi\u1ec7u mong mu\u1ed1n.<\/p>\n

B\u1ea1n n\u00ean b\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c \u00fd t\u01b0\u1edfng v\u1ec1 nh\u1eefng ch\u1ee7 \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau mu\u1ed1n t\u00ecm hi\u1ec3u. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1ea7u t\u01b0 s\u1eed d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng nghi\u00ean c\u1ee9u n\u1ed9i dung nh\u01b0 BuzzSumo ho\u1eb7c Ahrefs hay h\u1ecdc h\u1ecfi th\u00eam kinh nghi\u1ec7m t\u1eeb c\u00e1c chuy\u00ean gia trong ng\u00e0nh. Ho\u1eb7c, th\u01b0\u01a1ng hi\u1ec7u c\u0169ng c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c nh\u1eefng cu\u1ed9c th\u0103m d\u00f2 tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 h\u1ecfi ch\u00ednh kh\u00e1ch h\u00e0ng v\u1ec1 nh\u1eefng n\u1ed9i dung m\u00e0 h\u1ecd mu\u1ed1n c\u00f3 th\u00eam th\u00f4ng tin.<\/p>\n

Kh\u00f4ng d\u1eebng l\u1ea1i \u1edf \u0111\u00f3, vi\u1ec7c t\u1eadn d\u1ee5ng nhi\u1ec1u \u0111\u1ecbnh d\u1ea1ng n\u1ed9i dung \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau qua b\u00e0i \u0111\u0103ng tr\u00ean blog, email, infographics, h\u00ecnh \u1ea3nh v\u00e0 video, v.v c\u0169ng l\u00e0 \u0111i\u1ec1u n\u00ean c\u00e2n nh\u1eafc.<\/p>\n

\u0110\u1eb7c bi\u1ec7t, cho d\u00f9 l\u1ef1a ch\u1ecdn b\u1ea5t k\u1ec3 \u0111\u1ecbnh d\u1ea1ng n\u1ed9i dung hay ch\u1ee7 \u0111\u1ec1 n\u00e0o, th\u01b0\u01a1ng hi\u1ec7u c\u0169ng n\u00ean nh\u1ea5n m\u1ea1nh v\u1edbi nh\u1eefng n\u1ed9i dung s\u1ebd gi\u00fap:<\/p>\n

    \n
  • Gi\u1ea3i quy\u1ebft c\u00e1c \u0111i\u1ec3m \u0111au c\u1ee7a kh\u00e1n gi\u1ea3<\/li>\n
  • Cung c\u1ea5p cho h\u1ecd c\u00e1c gi\u1ea3i ph\u00e1p th\u1ef1c s\u1ef1<\/li>\n
  • T\u1ea1o th\u00eam gi\u00e1 tr\u1ecb<\/li>\n
  • Kh\u00f4ng qu\u00e1 t\u1eadp trung v\u00e0o m\u1ee5c ti\u00eau t\u0103ng doanh thu<\/li>\n<\/ul>\n

    T\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a nh\u1eefng c\u00e2u chuy\u1ec7n<\/h2>\n

    Nh\u1eefng c\u00e2u chuy\u1ec7n \u0111\u01b0\u1ee3c khai th\u00e1c r\u1ea5t nhi\u1ec1u trong k\u1ebf ho\u1ea1ch truy\u1ec1n th\u00f4ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u nh\u1edd kh\u1ea3 n\u0103ng truy\u1ec1n t\u1ea3i \u0111\u00fang th\u00f4ng tin ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111ang c\u1ea7n, \u0111\u01a1n gi\u1ea3n h\u00f3a th\u00f4ng tin v\u00e0 k\u00edch ho\u1ea1t nh\u1eefng ph\u1ea3n \u1ee9ng c\u1ea3m x\u00fac. Tuy nhi\u00ean, c\u00f3 m\u1ed9t l\u01b0u \u00fd nh\u1ecf l\u00e0 th\u01b0\u01a1ng hi\u1ec7u n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u1edbi kh\u00e1n gi\u1ea3 c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch chia s\u1ebb l\u1ecbch s\u1eed, th\u1eed th\u00e1ch v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

    Ho\u1eb7c, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 t\u1ea1o c\u00e1c video h\u1eadu tr\u01b0\u1eddng th\u00fa v\u1ecb v\u00e0 h\u1ea5p d\u1eabn \u0111\u1ec3 cung c\u1ea5p cho ng\u01b0\u1eddi xem nh\u1eefng g\u00f3c nh\u00ecn \u0111\u1ed9c \u0111\u00e1o h\u01a1n v\u1ec1 v\u0103n h\u00f3a l\u00e0m vi\u1ec7c, c\u00e1c gi\u00e1 tr\u1ecb v\u00e0 k\u1ebf ho\u1ea1ch t\u01b0\u01a1ng lai c\u1ee7a m\u00ecnh.<\/p>\n

    V\u00e0 m\u1ecdi ng\u01b0\u1eddi c\u0169ng c\u00f3 kh\u1ea3 n\u0103ng nh\u1edb c\u00e2u chuy\u1ec7n v\u00e0 th\u01b0\u01a1ng hi\u1ec7u l\u00e2u h\u01a1n n\u1ebfu h\u1ecd k\u1ebft n\u1ed1i v\u1edbi n\u00f3 \u1edf m\u1ee9c \u0111\u1ed9 c\u1ea3m x\u00fac. Nh\u1eefng c\u00e2u chuy\u1ec7n, khi \u0111\u01b0\u1ee3c k\u1ec3 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, c\u00f3 th\u1ec3 gi\u00fap m\u1ecdi ng\u01b0\u1eddi nh\u1edb \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n nhi\u1ec1u h\u01a1n. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao k\u1ec3 chuy\u1ec7n \u0111\u01b0\u1ee3c coi l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a ti\u1ebfp th\u1ecb.<\/p>\n

    \"T\u01b0\u01a1ng<\/p>\n

    T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u t\u1ea1o d\u1ef1ng ni\u1ec1m tin, c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3<\/p>\n<\/div>\n

    T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1n gi\u1ea3<\/h2>\n

    M\u1ecdi ng\u01b0\u1eddi c\u00f3 nh\u1eefng c\u1ea3m nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ee7 quan v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u d\u1ef1a tr\u00ean nh\u1eefng kho\u1ea3nh kh\u1eafc v\u00e0 tr\u1ea3i nghi\u1ec7m h\u1ecd c\u00f3 v\u1edbi b\u1ea1n. V\u00ec l\u1ebd \u0111\u00f3, s\u1ebd r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 b\u1ea1n th\u01b0\u1eddng xuy\u00ean t\u01b0\u01a1ng t\u00e1c v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau v\u00e0 c\u00f3 nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n \u00fd ngh\u0129a.<\/p>\n

    Kh\u00e1ch h\u00e0ng mu\u1ed1n c\u00f3 nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u1ef1c s\u1ef1 v\u00e0 nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u00f3 kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf nh\u1eefng l\u1ea7n \u0111\u1ed9i d\u1ecbch v\u1ee5 ph\u1ea3i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. Do v\u1eady, vi\u1ec7c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m \u0111\u1eb7c bi\u1ec7t tr\u00ean nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng, c\u00f9ng v\u1edbi m\u1ea1ng x\u00e3 h\u1ed9i m\u1edbi l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng.<\/p>\n

    Tuy nhi\u00ean, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi h\u00e0ng tr\u0103m tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1ed7i ng\u00e0y?<\/p>\n

    R\u1ea5t \u0111\u01a1n gi\u1ea3n. H\u00e3y t\u1eadn d\u1ee5ng s\u1eed d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) \u0111\u1ec3 \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi mong mu\u1ed1n c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u1ee9c th\u1eddi v\u00e0 gi\u1eef cho h\u1ecd lu\u00f4n t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u00ecnh. Kh\u00f4ng nh\u1eefng th\u1ebf, m\u1ed9t s\u1ed1 n\u1ec1n t\u1ea3ng c\u00f2n c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u thi\u1ebft k\u1ebf, tri\u1ec3n khai v\u00e0 ph\u00e2n t\u00edch c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e0m tho\u1ea1i m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n

    B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng m\u1ed9t chat bot tr\u00ean website v\u00e0 trong c\u00e1c \u1ee9ng d\u1ee5ng nh\u1eafn tin, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch, h\u1ea5p d\u1eabn v\u00e0 \u0111\u00e1ng nh\u1edb cho \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh.<\/p>\n

    S\u1eed d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p AI \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng c\u00f2n c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u t\u1ea1o d\u1ef1ng ni\u1ec1m tin, c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3 v\u1edbi kh\u00e1n gi\u1ea3 v\u00e0 t\u1ea1o th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng cho doanh nghi\u1ec7p.<\/p>\n

    Ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau \u0111\u01b0a ra ph\u1ea3n h\u1ed3i<\/h2>\n

    C\u00f3 m\u1ed9t sai l\u1ea7m m\u00e0 h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p m\u1eafc ph\u1ea3i l\u00e0 qu\u00ean theo d\u00f5i c\u00e1ch kh\u00e1n gi\u1ea3 ph\u1ea3n h\u1ed3i v\u1edbi m\u1ecdi th\u1ee9 h\u1ecd l\u00e0m. T\u1ea1i sao b\u1ea1n l\u00e0m t\u1ea5t c\u1ea3 c\u00f4ng vi\u1ec7c kh\u00f3 kh\u0103n n\u1ebfu b\u1ea1n kh\u00f4ng bi\u1ebft li\u1ec7u nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a m\u00ecnh c\u00f3 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u0111\u00f3n nh\u1eadn?<\/p>\n

    B\u1ea1n n\u00ean theo d\u00f5i c\u00e1ch kh\u00e1n gi\u1ea3 c\u1ee7a b\u1ea1n ph\u1ea3n h\u1ed3i v\u1edbi n\u1ed9i dung b\u1ea1n \u0111\u00e3 t\u1ea1o ho\u1eb7c s\u1ea3n ph\u1ea9m m\u1edbi \u0111\u00e3 b\u00e1n ra th\u1ecb tr\u01b0\u1eddng. H\u1ecd c\u00f3 vui kh\u00f4ng? H\u1ecd c\u00f3 th\u00edch v\u00e0 t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u h\u01a1n v\u1edbi m\u1ed9t \u0111\u1ecbnh d\u1ea1ng n\u1ed9i dung ho\u1eb7c ch\u1ee7 \u0111\u1ec1 c\u1ee5 th\u1ec3 kh\u00f4ng? C\u00f3 ph\u1ea3i m\u1ed9t b\u00e0i \u0111\u0103ng c\u1ee5 th\u1ec3 n\u00e0o \u0111\u00f3 \u0111\u00e3 l\u00e0m h\u1ecd th\u1ea5t v\u1ecdng?<\/p>\n

    Khi b\u1eaft \u0111\u1ea7u \u0111\u1ec3 \u00fd t\u1edbi ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1n gi\u1ea3, b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c n\u00e0o ho\u1ea1t \u0111\u1ed9ng t\u1ed1t h\u01a1n cho th\u01b0\u01a1ng hi\u1ec7u, chi\u1ebfn l\u01b0\u1ee3c n\u00e0o kh\u00f4ng. N\u1ebfu kh\u00e1n gi\u1ea3 bi\u1ebft r\u1eb1ng b\u1ea1n \u0111ang l\u1eafng nghe h\u1ecd, h\u1ecd s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng chia s\u1ebb ph\u1ea3n h\u1ed3i v\u00e0 t\u01b0\u01a1ng t\u00e1c t\u1ed1t h\u01a1n v\u1edbi n\u1ed9i dung c\u1ee7a b\u1ea1n.<\/p>\n

    B\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n t\u00edch c\u1ea3 t\u00ecnh c\u1ea3m t\u00edch c\u1ef1c \u2013 ti\u00eau c\u1ef1c xung quanh th\u01b0\u01a1ng hi\u1ec7u v\u00e0 c\u00f3 gi\u1ea3i ph\u00e1p \u0111\u1ec3 c\u1ea3i thi\u1ec7n tin nh\u1eafn, s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 \u0111\u1ec3 mang \u0111\u1ebfn nh\u1eefng k\u1ebft qu\u1ea3, tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n.<\/p>\n

    B\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng nu\u00f4i d\u01b0\u1ee1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng?<\/h2>\n

    X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 m\u1ea1nh m\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng gi\u1ea3 m\u1ee5c ti\u00eau l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c c\u1ea7n c\u00f3 th\u1eddi gian v\u00e0 ti\u00eau t\u1ed1n nhi\u1ec1u ngu\u1ed3n l\u1ef1c. \u0110\u1ed3ng th\u1eddi, th\u01b0\u01a1ng hi\u1ec7u c\u0169ng c\u1ea7n nh\u1ea5t qu\u00e1n trong vi\u1ec7c nu\u00f4i d\u01b0\u1ee1ng c\u00e1c m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch cung c\u1ea5p cho h\u1ecd nh\u1eefng n\u1ed9i dung, s\u1ea3n ph\u1ea9m c\u00f3 li\u00ean quan v\u00e0 th\u01b0\u1eddng xuy\u00ean g\u1eafn k\u1ebft v\u1edbi h\u1ecd.<\/p>\n

    Hy v\u1ecdng r\u1eb1ng nh\u1eefng m\u1eb9o \u0111\u00e3 \u0111\u01b0\u1ee3c chia s\u1ebb \u1edf tr\u00ean c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng kinh doanh.<\/p>\n

    Theo Forbes.com<\/em><\/p>\n

    B\u00e0i li\u00ean quan:<\/em><\/p>\n

      \n
    • Kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau: Ch\u00e2n dung v\u00e0 c\u00e1ch v\u1eadn d\u1ee5ng<\/em><\/li>\n
    • N\u1ed9i dung l\u00e0 vua nh\u01b0ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng quan tr\u1ecdng kh\u00f4ng k\u00e9m<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      H\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e3 thay \u0111\u1ed5i \u0111\u00e1ng k\u1ec3 trong nh\u1eefng th\u1eddi \u0111i\u1ec3m th\u1eed th\u00e1ch nh\u01b0 hi\u1ec7n t\u1ea1i. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau l\u1ea1i c\u00e0ng quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54967"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=54967"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/54967\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=54967"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=54967"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=54967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}