{"id":55036,"date":"2023-12-20T13:12:44","date_gmt":"2023-12-20T06:12:44","guid":{"rendered":"https:\/\/masterskills.org\/blog\/khai-thac-cau-chuyen-khach-hang-de-phat-trien-ben-vung.html"},"modified":"2023-12-20T13:12:44","modified_gmt":"2023-12-20T06:12:44","slug":"khai-thac-cau-chuyen-khach-hang-de-phat-trien-ben-vung","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/khai-thac-cau-chuyen-khach-hang-de-phat-trien-ben-vung.html","title":{"rendered":"Khai th\u00e1c c\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng \u0111\u1ec3 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng"},"content":{"rendered":"
\u0110\u1ea7u t\u01b0 th\u1eddi gian, ngu\u1ed3n l\u1ef1c \u0111\u1ec3 k\u1ec3 nh\u1eefng c\u00e2u chuy\u1ec7n th\u00fa v\u1ecb v\u1ec1 kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn ch\u00fang ta s\u1ebd thu v\u1ec1 hi\u1ec7u qu\u1ea3 r\u1ea5t l\u1edbn. T\u1ea1i sao l\u1ea1i nh\u01b0 v\u1eady c\u0169ng nh\u01b0 l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 tri\u1ec3n khai m\u1ed9t c\u00e1ch th\u00f4ng minh, h\u00f4m nay Masterskills s\u1ebd c\u00f9ng c\u00e1c b\u1ea1n th\u1ea3o lu\u1eadn, cho d\u00f9 c\u00f3 ng\u00e2n s\u00e1ch c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u c\u00f3 b\u1ecb gi\u1edbi h\u1ea1n hay kh\u00f4ng.<\/p>\n

T\u1ea1i sao c\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng l\u1ea1i gi\u00e1 tr\u1ecb v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p?<\/h2>\n

C\u00f3 r\u1ea5t nhi\u1ec1u l\u00fd do \u0111\u1ec3 chia s\u1ebb c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u01b0ng \u0111i\u1ec1u \u0111\u00e1ng gi\u00e1 t\u1eeb g\u00f3c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng kh\u00f4ng th\u1ec3 kh\u00f4ng nh\u1eafc t\u1edbi:<\/p>\n

T\u1ea1o ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng m\u1edbi<\/h3>\n

S\u1ebd c\u00f3 r\u1ea5t \u00edt kh\u00e1ch h\u00e0ng mu\u1ed1n mua v\u00e0 s\u1eed d\u1ee5ng c\u00e1c s\u1ea3n ph\u1ea9m m\u00e0 tr\u01b0\u1edbc \u0111\u00f3 ch\u01b0a ai t\u1eebng s\u1eed d\u1ee5ng. B\u1edfi, kh\u00e1ch h\u00e0ng kh\u00f4ng ai mu\u1ed1n m\u1ea1o hi\u1ec3m, mu\u1ed1n m\u00ecnh tr\u1edf th\u00e0nh chu\u1ed9t b\u1ea1ch th\u1eed nghi\u1ec7m s\u1ea3n ph\u1ea9m m\u00e0 ph\u1ea7n l\u1edbn ch\u1ec9 mu\u1ed1n \u0111\u1eb7t mua n\u1ebfu nh\u01b0 \u0111\u00e3 c\u00f3 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c tin t\u01b0\u1edfng, s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

V\u00ec th\u1ebf, h\u00e3y ch\u1ee9ng t\u1ecf cho nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f2n \u0111ang ph\u00e2n v\u00e2n r\u1eb1ng \u0111\u00e3 c\u00f3 r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi kh\u00e1c tin t\u01b0\u1edfng v\u00e0o s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n v\u00e0 tr\u00ean th\u1ef1c t\u1ebf, h\u1ecd th\u00edch l\u00e0m vi\u1ec7c v\u1edbi b\u1ea1n c\u0169ng nh\u01b0 \u0111\u00e3 v\u01b0\u1ee3t qua s\u1ef1 ph\u1ea3n \u0111\u1ed1i l\u1edbn m\u00e0 h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 khi l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c doanh nghi\u1ec7p nh\u1ecf v\u00e0 c\u00f4ng ty m\u1edbi kh\u1edfi nghi\u1ec7p.<\/p>\n

\"Masterskills<\/p>\n

Masterskills khai th\u00e1c c\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng m\u1edbi<\/p>\n<\/div>\n

D\u1ec5 h\u00ecnh dung<\/h3>\n

Th\u1eadt d\u1ec5 \u0111\u1ec3 n\u00f3i v\u1ec1 nh\u1eefng l\u1ee3i \u00edch m\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u0111em l\u1ea1i nh\u01b0ng s\u1ebd kh\u00f3 \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 theo c\u00e1ch c\u00f3 th\u1ec3 c\u1ed9ng h\u01b0\u1edfng v\u1edbi m\u1ecdi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. C\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n b\u1ed5 sung \u0111i\u1ec1u n\u00e0y.<\/p>\n

B\u1eb1ng c\u00e1ch chia s\u1ebb c\u00e2u chuy\u1ec7n v\u1ec1 m\u1ed9t b\u1ed9 ph\u1eadn kh\u00e1ch h\u00e0ng \u2013 kh\u00e1c nhau v\u1ec1 lo\u1ea1i h\u00ecnh kinh doanh, ng\u00e0nh ngh\u1ec1, th\u00e1ch th\u1ee9c v\u00e0 nhu c\u1ea7u, b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng h\u00ecnh dung ch\u00ednh x\u00e1c h\u1ecd c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i th\u1ebf n\u00e0o t\u1eeb s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n

T\u0103ng thi\u1ec7n ch\u00ed<\/h3>\n

Ti\u1ebfp th\u1ecb ch\u01b0a khi n\u00e0o l\u00e0 m\u1ed9t cu\u1ed9c chi\u1ebfn d\u1ec5 d\u00e0ng, v\u00ec v\u1eady, khi ai \u0111\u00f3 chia s\u1ebb c\u00e2u chuy\u1ec7n c\u1ee7a b\u1ea1n v\u1edbi m\u1ed9t \u0111\u1ed1i t\u01b0\u1ee3ng ho\u00e0n to\u00e0n m\u1edbi v\u00e0 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed, b\u1ea1n n\u00ean tr\u00e2n tr\u1ecdng \u0111i\u1ec1u n\u00e0y.<\/p>\n

Kh\u00e1ch h\u00e0ng s\u1ebd r\u1ea5t th\u00edch khi b\u1ea1n n\u00f3i v\u1ec1 h\u1ecd v\u00e0 n\u00f3 t\u1ea1o thi\u1ec7n ch\u00ed \u0111\u00e1ng k\u1ec3 trong c\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng. Thi\u1ec7n ch\u00ed d\u1eabn \u0111\u1ebfn gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng cao h\u01a1n, nhi\u1ec1u l\u01b0\u1ee3t gi\u1edbi thi\u1ec7u h\u01a1n v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd h\u1ea1nh ph\u00fac h\u01a1n.<\/p>\n

C\u00e1ch x\u00e1c \u0111\u1ecbnh nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0o s\u1eb5n s\u00e0ng chia s\u1ebb<\/p>\n

Tr\u01b0\u1edbc khi \u0111i s\u00e2u v\u00e0o c\u00e1c lo\u1ea1i c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng, ch\u00fang t\u00f4i s\u1ebd \u0111\u01b0a ra m\u1ed9t v\u00e0i l\u01b0u \u00fd nhanh v\u1ec1 c\u00e1ch x\u00e1c \u0111\u1ecbnh nh\u1eefng kh\u00e1ch h\u00e0ng \u2013 ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng k\u1ec3 c\u00e2u chuy\u1ec7n c\u1ee7a h\u1ecd:<\/p>\n

    \n
  • Kh\u1ea3o s\u00e1t NPS: Nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 b\u1ea1n \u1edf m\u1ee9c 9 ho\u1eb7c 10 \u0111i\u1ec3m ch\u00ednh l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng cao \u0111\u1ec3 gi\u1edbi thi\u1ec7u b\u1ea1n v\u1edbi ng\u01b0\u1eddi kh\u00e1c<\/li>\n
  • Ticket h\u1ed7 tr\u1ee3: Kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 cho th\u1ea5y h\u1ecd h\u00e0i l\u00f2ng v\u1edbi b\u1ea1n v\u00e0 \u0111\u00e2y c\u0169ng ch\u00ednh l\u00e0 th\u1eddi \u0111i\u1ec3m tuy\u1ec7t v\u1eddi \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 nh\u1edd h\u1ecd chia s\u1ebb<\/li>\n
  • Review cao tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i: N\u1ebfu ai \u0111\u00f3 d\u00e0nh cho b\u1ea1n nh\u1eefng l\u1eddi khen ho\u1eb7c \u0111\u00e1nh gi\u00e1 5 sao tr\u00ean Facebook, Instagram hay Twitter, h\u1ecd ch\u00ednh l\u00e0 nh\u1eefng ng\u01b0\u1eddi s\u1eb5n s\u00e0ng chia s\u1ebb c\u00e2u chuy\u1ec7n v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/li>\n<\/ul>\n
    \"Review<\/p>\n

    Review c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean Facebook ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c vi\u1ebft th\u00e0nh c\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    B\u1ed1n c\u00e1ch khai th\u00e1c th\u00e0nh c\u00f4ng c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

    1. Video<\/h3>\n

    Video testimonials \u0111\u00e3 ch\u1ee9ng t\u1ecf \u0111\u01b0\u1ee3c s\u1ee9c m\u1ea1nh khi th\u1ed1ng k\u00ea cho th\u1ea5y n\u00f3 c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u t\u0103ng h\u01a1n g\u1ea5p \u0111\u00f4i t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i t\u1eeb kh\u00e1ch truy c\u1eadp.<\/p>\n

    Video l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c k\u1ec3 chuy\u1ec7n phong ph\u00fa b\u1eb1ng t\u1eeb ng\u1eef v\u00e0 h\u00ecnh \u1ea3nh; gi\u00fap kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng h\u00ecnh dung c\u00e1ch h\u1ecd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m nh\u01b0 th\u1ebf n\u00e0o qua ch\u00ednh h\u01b0\u1edbng d\u1eabn t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1ea3i nghi\u1ec7m?<\/p>\n

    M\u1ed9t video t\u1ed1t s\u1ebd c\u00f3 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng quy tr\u00ecnh t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i v\u00e0 \u0111\u1ed3ng th\u1eddi c\u0169ng chia s\u1ebb nh\u1eefng c\u00e2u chuy\u1ec7n hay nh\u1ea5t, \u1ea5n t\u01b0\u1ee3ng nh\u1ea5t d\u1ef1a tr\u00ean nh\u1eefng g\u00ec b\u1ea1n bi\u1ebft kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng mu\u1ed1n xem.<\/p>\n

    2. Tr\u00edch d\u1eabn<\/h3>\n

    N\u1eafm b\u1eaft c\u00e2u chuy\u1ec7n v\u1ec1 kh\u00e1ch h\u00e0ng theo ng\u00f4n ng\u1eef c\u1ee7a ch\u00ednh kh\u00e1ch h\u00e0ng \u2013 trong m\u1ed9t c\u00e2u tr\u00edch d\u1eabn ch\u00ednh l\u00e0 m\u1ed9t c\u00e1ch gi\u00e1 tr\u1ecb \u0111\u1ec3 c\u00f3 th\u00eam b\u1eb1ng ch\u1ee9ng m\u1ea1ng x\u00e3 h\u1ed9i tr\u00ean website c\u0169ng nh\u01b0 c\u00e1c t\u00e0i li\u1ec7u marketing kh\u00e1c c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

    N\u1ebfu b\u1ea1n \u0111ang t\u00ecm c\u00e1ch c\u1ee7ng c\u1ed1 m\u1ed9t \u0111i\u1ec3m c\u1ee5 th\u1ec3 ho\u1eb7c t\u0103ng gi\u00e1 tr\u1ecb c\u1ee7a m\u1ed9t t\u00ednh n\u0103ng c\u1ee5 th\u1ec3 v\u1edbi nh\u1eefng ng\u01b0\u1eddi m\u1edbi, b\u1ea1n c\u00f3 th\u1ec3 nh\u1edd kh\u00e1ch h\u00e0ng trung th\u00e0nh chia s\u1ebb nh\u1eefng tr\u00edch d\u1eabn:<\/p>\n

    Ch\u1ec9 c\u1ea7n nh\u1edb r\u1eb1ng, v\u1edbi quy t\u1eafc n\u00e0y \u0111\u1eebng c\u01b0\u1eddng \u0111i\u1ec7u h\u00f3a qu\u00e1 m\u1ee9c m\u00e0 c\u00e0ng c\u1ee5 th\u1ec3 v\u00e0 \u0111\u01b0a ra khung v\u1ea5n \u0111\u1ec1 ho\u1eb7c gi\u1ea3i ph\u00e1p m\u1edbi l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t.<\/p>\n

    \"Khai<\/p>\n

    Khai th\u00e1c c\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng d\u01b0\u1edbi d\u1ea1ng logo<\/p>\n<\/div>\n

    3. Logo<\/h3>\n

    \u0110\u1eb7t logo kh\u00e1ch h\u00e0ng tr\u00ean website c\u1ee7a b\u1ea1n, m\u1eb7c d\u00f9 h\u00ecnh th\u1ee9c n\u00e0y kh\u00e1 \u0111\u01a1n gi\u1ea3n, c\u00f3 th\u1ec3 l\u00e0 \u0111\u01a1n gi\u1ea3n nh\u1ea5t trong c\u00e1c c\u00e1ch l\u00e0m m\u00e0 ch\u00fang t\u00f4i \u0111\u00e3 gi\u1edbi thi\u1ec7u nh\u01b0ng v\u1eabn l\u00e0 m\u1ed9t c\u00e1ch k\u1ec3 chuy\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 \u0111em l\u1ea1i k\u1ebft qu\u1ea3 m\u1ea1nh m\u1ebd.<\/p>\n

    C\u00e2u chuy\u1ec7n \u0111\u00f3 ch\u00ednh l\u00e0 \u201ct\u00f4i tin t\u01b0\u1edfng c\u00f4ng ty n\u00e0y \u0111\u1ee7 \u0111\u1ec3 chia s\u1ebb v\u1edbi h\u1ecd c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a m\u00ecnh\u201d.<\/p>\n

    C\u00e1ch l\u00e0m n\u00e0y hi\u1ec7u qu\u1ea3 nh\u1ea5t khi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng xem website s\u1ebd th\u1ea5y logo c\u1ee7a m\u1ed9t c\u00f4ng ty c\u00f9ng l\u0129nh v\u1ef1c (tr\u1ef1c quan h\u00f3a) ho\u1eb7c m\u1ed9t c\u00f4ng ty m\u00e0 h\u1ecd t\u00ecm ki\u1ebfm v\u00e0 t\u00f4n tr\u1ecdng (uy t\u00edn).<\/p>\n

    4. Tr\u01b0\u1eddng h\u1ee3p \u0111i\u1ec3n h\u00ecnh<\/h3>\n

    Ch\u00fang t\u00f4i c\u0169ng chia s\u1ebb c\u00e1c nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 c\u00e1ch nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00e1c nhau s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 trong m\u1ed9t ph\u1ea7n ri\u00eang tr\u00ean website.<\/p>\n

    Nh\u1eefng b\u00e0i vi\u1ebft n\u00e0y \u0111\u01b0\u1ee3c chia s\u1ebb sau khi ch\u00fang t\u00f4i d\u00e0nh t\u1eeb 20-30 ph\u00fat tr\u00f2 chuy\u1ec7n v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y v\u1ec1 c\u00e1ch h\u1ecd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m v\u00e0 nh\u1eefng th\u00e1ch th\u1ee9c c\u1ee5 th\u1ec3 m\u00e0 h\u1ecd \u0111\u00e3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c, c\u00e1c t\u00ednh n\u0103ng h\u1ecd s\u1eed d\u1ee5ng nhi\u1ec1u nh\u1ea5t \u0111\u1ec3 gi\u1ea3i quy\u1ebft ch\u00fang.<\/p>\n

    L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u00e1p d\u1ee5ng \u0111i\u1ec1u n\u00e0y cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n<\/h2>\n

    N\u1ebfu ch\u01b0a t\u1eebng chia s\u1ebb c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec t\u00f4i hy v\u1ecdng r\u1eb1ng b\u00e0i \u0111\u0103ng n\u00e0y c\u00f3 th\u1ec3 truy\u1ec1n c\u1ea3m h\u1ee9ng cho b\u1ea1n \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3. \u0110\u1ed3ng th\u1eddi, t\u00f4i c\u0169ng hy v\u1ecdng r\u1eb1ng b\u1ea1n \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 \u00fd t\u01b0\u1edfng m\u1edbi \u0111\u1ec3 s\u00e1ng t\u1ea1o trong c\u00e1ch l\u00e0m v\u1edbi ri\u00eang th\u01b0\u01a1ng hi\u1ec7u, s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.<\/p>\n

    Gi\u00fap kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng h\u00ecnh dung c\u1ee5 th\u1ec3 c\u00e1ch m\u00e0 ch\u00ednh h\u1ecd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong ti\u1ebfp th\u1ecb v\u00e0 v\u00e9n d\u1ea7n b\u1ee9c m\u00e0n cho kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i b\u1eb1ng c\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u00e1ch r\u1ea5t hi\u1ec7u qu\u1ea3 \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3.<\/p>\n

    Theo Alex Turnbull<\/i><\/p>\n

    B\u00e0i li\u00ean quan:<\/em><\/p>\n

      \n
    • Th\u1ebf n\u00e0o l\u00e0 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng \u0111a k\u00eanh Omnichannel?<\/em><\/li>\n
    • 9 tip \u0111\u1ec3 c\u00f3 th\u00eam review \u1ea5n t\u01b0\u1ee3ng t\u1eeb kh\u00e1ch h\u00e0ng \u2013 P2<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      \u0110\u1ea7u t\u01b0 th\u1eddi gian, ngu\u1ed3n l\u1ef1c \u0111\u1ec3 k\u1ec3 nh\u1eefng c\u00e2u chuy\u1ec7n th\u00fa v\u1ecb v\u1ec1 kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn ch\u00fang ta s\u1ebd thu v\u1ec1 hi\u1ec7u qu\u1ea3 r\u1ea5t l\u1edbn. T\u1ea1i sao l\u1ea1i nh\u01b0 v\u1eady c\u0169ng nh\u01b0 l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 tri\u1ec3n khai m\u1ed9t c\u00e1ch th\u00f4ng minh, h\u00f4m nay Masterskills s\u1ebd c\u00f9ng c\u00e1c b\u1ea1n th\u1ea3o lu\u1eadn, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55036"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=55036"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55036\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=55036"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=55036"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=55036"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}