{"id":55044,"date":"2023-12-20T13:14:38","date_gmt":"2023-12-20T06:14:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/7-cach-giu-chan-khach-hang-thoi-covid.html"},"modified":"2023-12-20T13:14:38","modified_gmt":"2023-12-20T06:14:38","slug":"7-cach-giu-chan-khach-hang-thoi-covid","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/7-cach-giu-chan-khach-hang-thoi-covid.html","title":{"rendered":"7 c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng th\u1eddi Covid"},"content":{"rendered":"
\n

Covid19 \u0111\u00e3 v\u00e0 \u0111ang g\u00e2y ra nh\u1eefng bi\u1ebfn \u0111\u1ed9ng l\u1edbn trong \u0111\u1eddi s\u1ed1ng kinh doanh. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1eef ch\u00e2n nh\u1eefng\u00a0kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft \u2013 ngu\u1ed3n m\u00e1u s\u1ed1ng c\u00f2n v\u1edbi doanh nghi\u1ec7p trong th\u1eddi \u0111i\u1ec3m n\u00e0y? Masterskills chia s\u1ebb m\u1ed9t s\u1ed1 c\u00e1ch l\u00e0m c\u00f3 hi\u1ec7u qu\u1ea3.<\/p>\n

1.\u00a0<\/b>G\u1eafn li\u1ec1n v\u1edbi l\u1ee3i \u00edch chung<\/h2>\n

C\u00f3 nhi\u1ec1u l\u00fd do \u0111\u1ec3 b\u1ea1n tri\u1ec3n khai c\u00e1ch b\u00e1n h\u00e0ng g\u1eafn v\u1edbi l\u1ee3i \u00edch x\u00e3 h\u1ed9i: T\u0103ng nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u, th\u00fac \u0111\u1ea9y kh\u00e1ch mua h\u00e0ng v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng lan truy\u1ec1n t\u1ed1t.<\/p>\n

– Nh\u1eefng kh\u00e1ch h\u00e0ng nh\u1eafn tin \u1ee7ng h\u1ed9 X \u0111\u1ed3ng cho Qu\u1ef9 Ch\u1ed1ng D\u1ecbch s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c m\u00e3 gi\u1ea3m gi\u00e1 Y \u0111\u1ed3ng cho s\u1ea3n ph\u1ea9m Z<\/p>\n

– Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ecdn mua cho m\u00ecnh m\u1ed9t ph\u1ea7n v\u00e0 t\u1eb7ng cho \u0111\u01a1n v\u1ecb tuy\u1ebfn \u0111\u1ea7u m\u00f4t ph\u1ea7n s\u1ea3n ph\u1ea9m, doanh nghi\u1ec7p thay m\u1eb7t chuy\u1ec3n t\u1edbi h\u1ed9 v\u00e0 mi\u1ec5n ph\u00ed ship\u2026<\/p>\n

2, Th\u00eam button G\u1ecdi l\u1ea1i cho t\u00f4i tr\u00ean website<\/h2>\n

N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed1i quan t\u00e2m th\u1eadt s\u1ef1, r\u1ea5t nhi\u1ec1u kh\u1ea3 n\u0103ng h\u1ecd s\u1ebd click ch\u1ecdn \u201d G\u1ecdi l\u1ea1i cho t\u00f4i\u201d. C\u1eeda s\u1ed5 livechat v\u1edbi ph\u00edm \u1ea3o n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng y\u00ean t\u00e2m r\u1eb1ng b\u1ea1n c\u00f3 m\u1eb7t s\u1eb5n s\u00e0ng, v\u00e0 k\u00edch th\u00edch h\u1ecd ti\u1ebfn g\u1ea7n h\u01a1n t\u1edbi b\u01b0\u1edbc mua h\u00e0ng.<\/p>\n

D\u0129 nhi\u00ean ngay sau \u0111\u00f3 b\u1ea1n s\u1ebd h\u1ecfi xin s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a kh\u00e1ch. \u0110\u1ec3 nhanh nh\u1ea5t, b\u1ea1n n\u00ean c\u00e0i k\u00ed t\u1ef1 t\u1eaft cho c\u00e2u h\u1ecfi n\u00e0y t\u1ea1i ph\u1ea7n th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi. Ch\u1eafc ch\u1eafn 4 ch\u1eef n\u00e0y s\u1ebd gi\u00fap t\u0103ng cao t\u1ef7 l\u1ec7\u00a0l\u1ea5y \u0111\u01b0\u1ee3c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ch\u00ednh x\u00e1c c\u1ee7a kh\u00e1ch.<\/p>\n

3, G\u1eafn k\u1ebft m\u1ea1nh m\u1ebd h\u01a1n tr\u00ean Social Media<\/h2>\n

Work From Home v\u00ec Covid 19 t\u1ea1o ra tr\u00e0o l\u01b0u tr\u00f2 chuy\u1ec7n v\u00e0 gi\u1ea3i tr\u00ed x\u1ea3 x\u00ec tr\u00e9t tr\u00ean c\u00e1c Facebook Group. H\u01a1n bao gi\u1edd h\u1ebft, \u0111\u00e2y l\u00e0 l\u00fac b\u1ea1n c\u1ea7n t\u0103ng c\u01b0\u1eddng s\u1ef1 hi\u1ec7n di\u1ec7n, nh\u1eafc nh\u1edb kh\u00e1ch h\u00e0ng.<\/p>\n

– N\u1ebfu c\u00f3 nh\u00e2n l\u1ef1c, h\u00e3y th\u1eed x\u00e2y d\u1ef1ng c\u1ed9ng \u0111\u1ed3ng c\u1ee7a ri\u00eang b\u1ea1n trong dip n\u00e0y. N\u1ebfu kh\u00f4ng \u0111\u1ee7 th\u1eddi gian l\u00e0m group, b\u1ea1n c\u00f3 th\u1ec3 gi\u1eef nh\u1ecbp \u0111\u1ed9 \u0111\u0103ng tin d\u1ea7y h\u01a1n tr\u00ean c\u00e1c k\u00eanh Fanpage, Website, Email\u2026\u00a0C\u00e1c ch\u1ee7 \u0111\u1ec1 c\u00f3 th\u1ec3 \u0111\u01b0a l\u00ean \u0111\u1ec1u \u0111\u1eb7n: C\u1eadp nh\u1eadt v\u1ec1 c\u00f4ng ty ( chuy\u1ec3n sang online, thay \u0111\u1ed5i th\u1eddi gian t\u01b0 v\u1ea5n, c\u00e1c bi\u1ec7n ph\u00e1p ph\u00f2ng d\u1ecbch hi\u1ec7n t\u1ea1i), Funfact v\u1ec1 cu\u1ed9c s\u1ed1ng ho\u1eb7c ng\u00e0nh kinh doanh c\u1ee7a b\u1ea1n trong d\u1ecbch..\u00a0N\u1ebfu b\u1ea1n c\u00f3 d\u1ef1 \u0111\u1ecbnh gia t\u0103ng k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1eebng qu\u00ean th\u00f4ng b\u00e1o v\u1edbi h\u1ecd qua Pop up, livechat tr\u00ean website, ho\u1eb7c email c\u1eadp nh\u1eadt.<\/p>\n

– Th\u1eadm ch\u00ed, n\u1ebfu c\u00f3 g\u00ec kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng gi\u00fap \u0111\u1ee1 \u0111\u01b0\u1ee3c cho vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n ho\u1eb7c qu\u1ea3ng b\u00e1 s\u1ea3n ph\u1ea9m trong l\u00fac kh\u00f3 kh\u0103n, h\u00e3y chia s\u1ebb ( ch\u1ee9 kh\u00f4ng xin x\u1ecf) h\u1ecd gi\u00fap \u0111\u1ee1. \u0110\u00f3 c\u0169ng l\u00e0 c\u00e1ch khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

\"Gi\u1eef<\/p>\n

Th\u00eam m\u00e0u s\u1eafc c\u00e1 nh\u00e2n cho th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

4, T\u0103ng l\u01b0\u1ee3ng \u01b0u \u0111\u00e3i<\/h2>\n

N\u1ebfu kh\u00e1ch h\u00e0ng ch\u1ecdn b\u1ea1n trong th\u1eddi \u0111i\u1ec3m kh\u00f3 kh\u0103n, ch\u1eb3ng c\u00f3 l\u00fd do g\u00ec m\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 hi\u1ec7n \u0111i\u1ec1u ng\u01b0\u1ee3c l\u1ea1i. T\u0103ng gi\u00e1 tr\u1ecb \u0111i\u1ec3m th\u01b0\u1edfng c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh trung th\u00e0nh, t\u1eb7ng \u01b0u \u0111\u00e3i gi\u1ea3m gi\u00e1, t\u1eb7ng voucher \u01b0u \u0111\u00e3i khi kh\u00e1ch h\u00e0ng gi\u1edbi thi\u1ec7u b\u1ea1n b\u00e8.. l\u00e0 nh\u1eefng c\u00e1ch quen thu\u1ed9c nh\u01b0ng lu\u00f4n hi\u1ec7u qu\u1ea3 trong vi\u1ec7c thuy\u1ebft ph\u1ee5c\u00a0kh\u00e1ch h\u00e0ng.<\/p>\n

5, Mi\u1ec5n, gi\u1ea3m ph\u00ed ship v\u00e0 \u0111\u1ed5i tr\u1ea3<\/span><\/strong><\/p>\n

M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u \u1edf nh\u00e0, d\u1ecbch v\u1ee5 ship t\u0103ng gi\u00e1, nh\u01b0ng gi\u1ea3m ph\u00ed ship v\u1eabn l\u00e0 c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi mua quy\u1ebft \u0111\u1ecbnh \u201cxu\u1ed1ng tay\u201d tr\u01b0\u1edbc s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. 68% kh\u00e1ch h\u00e0ng n\u00f3i r\u1eb1ng h\u1ecd s\u1ebd d\u1ec5 d\u00e0ng click \u201cmua\u201d h\u01a1n khi c\u00f3 \u01b0u \u0111\u00e3i ship h\u00e0ng. B\u1ea1n c\u00f3 mu\u1ed1n ki\u1ec3m ch\u1ee9ng nh\u1eadn \u0111\u1ecbnh n\u00e0y?<\/p>\n

6, \u00a0Mua s\u1edbm, t\u1eb7ng \u01b0u \u0111\u00e3i l\u1edbn<\/h2>\n

\u0110\u1ec3 thu\u1eadn l\u1ee3i h\u01a1n cho d\u00f2ng ti\u1ec1n d\u01b0\u01a1ng, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea9y m\u1ea1nh c\u00e1c g\u00f3i b\u00e1n h\u00e0ng pre-order.<\/p>\n

Kh\u00e1ch h\u00e0ng chi tr\u1ea3 s\u1edbm s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c chi\u1ebft kh\u1ea5u cao h\u01a1n nhi\u1ec1u l\u1ea7n so v\u1edbi th\u00f4ng th\u01b0\u1eddng, v\u00e0 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 ho\u00e0n thi\u1ec7n khi h\u1ebft l\u1ec7nh h\u1ea1n ch\u1ebf x\u00e3 h\u1ed9i. \u0110\u1eb7t h\u00e0ng c\u00e0ng s\u1edbm, gi\u00e1 gi\u1ea3m c\u00e0ng l\u1edbn gi\u00fap k\u00edch th\u00edch mua s\u1eafm \u0111\u1ed1i v\u1edbi c\u1ea3 kh\u00e1ch h\u00e0ng c\u0169 l\u1eabn kh\u00e1ch h\u00e0ng m\u1edbi<\/p>\n

Cu\u1ed1i c\u00f9ng:\u00a0<\/b><\/em><\/h2>\n

7, T\u0103ng th\u00eam gi\u00e1 tr\u1ecb gia t\u0103ng cho kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

K\u1ebft n\u1ed1i c\u00f9ng c\u00e1c ch\u1ee7 doanh nghi\u1ec7p kh\u00e1c l\u00e0 c\u00e1ch \u0111\u1ec3 c\u00f9ng nhau t\u00ecm ra c\u01a1 h\u1ed9i cho b\u1ea1n, nh\u01b0ng c\u0169ng l\u00e0 cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. Khi h\u1ee3p t\u00e1c trong c\u00f9ng m\u1ed9t \u0111\u1ed9i nh\u00f3m, nh\u1eefng gi\u1ea3i ph\u00e1p gi\u1ea3m gi\u00e1, b\u00e1n ch\u00e9o s\u1ea3n ph\u1ea9m theo combo c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng nh\u1eadn th\u00eam nhi\u1ec1u l\u1ee3i \u00edch v\u1edbi s\u1ed1 ti\u1ec1n b\u1ecf ra \u00edt h\u01a1n \u0111\u00e1ng k\u1ec3.<\/span><\/p>\n

\u0110\u1ec3 gi\u00fap \u0111\u1ee1 c\u00e1c doanh nghi\u1ec7p kh\u00e1c, c\u0169ng l\u00e0 gi\u00fap cho b\u1ea1n v\u00e0 cho kh\u00e1ch h\u00e0ng, \u0111\u01a1n gi\u1ea3n ch\u1ec9 c\u1ea7n:<\/p>\n

– Checkin c\u1eeda h\u00e0ng ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a ch\u00ednh kh\u00e1ch h\u00e0ng.<\/p>\n

– N\u1ebfu th\u00e2n thi\u1ebft h\u01a1n n\u1eefa, \u0111\u1eebng ti\u1ebfc l\u1eddi gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 tr\u00ean Facebook. \u0110\u00e2y l\u00e0 l\u00fac feedback c\u1ee7a b\u1ea1n \u0111\u00e1ng gi\u00e1 h\u01a1n bao gi\u1edd h\u1ebft<\/p>\n

– \u1ee6ng h\u1ed9 b\u1eb1ng nh\u1eefng voucher mua tr\u01b0\u1edbc d\u00f9ng sau, gi\u00fap c\u00e1c doanh nghi\u1ec7p b\u1ea1n trang tr\u1ea3i chi ph\u00ed cho t\u1edbi ng\u00e0y m\u1ecdi th\u1ee9 tr\u1edf l\u1ea1i \u1ed5n \u0111\u1ecbnh.<\/p>\n

Kh\u00f4ng ai bi\u1ebft khi n\u00e0o c\u01a1n b\u00e3o Covid19 s\u1ebd ch\u00ednh th\u1ee9c qua \u0111i, nh\u01b0ng trong hi\u1ec7n t\u1ea1i doanh nghi\u1ec7p b\u1ea1n v\u1eabn ph\u1ea3i s\u1ed1ng, ph\u1ea3i v\u1eadn h\u00e0nh v\u00e0 th\u00edch nghi. \u0110\u1ec3 t\u1ed3n t\u1ea1i v\u00e0 d\u1ea7n ph\u1ee5c h\u1ed3i sau b\u00e3o, s\u1ef1 \u1ee7ng h\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft d\u00e0nh cho b\u1ea1n l\u00e0 m\u1ed9t ngu\u1ed3n oxy thi\u1ebft y\u1ebfu.<\/p>\n

\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Covid19 \u0111\u00e3 v\u00e0 \u0111ang g\u00e2y ra nh\u1eefng bi\u1ebfn \u0111\u1ed9ng l\u1edbn trong \u0111\u1eddi s\u1ed1ng kinh doanh. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1eef ch\u00e2n nh\u1eefng\u00a0kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft \u2013 ngu\u1ed3n m\u00e1u s\u1ed1ng c\u00f2n v\u1edbi doanh nghi\u1ec7p trong th\u1eddi \u0111i\u1ec3m n\u00e0y? Masterskills chia s\u1ebb m\u1ed9t s\u1ed1 c\u00e1ch l\u00e0m c\u00f3 hi\u1ec7u qu\u1ea3.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55044"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=55044"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55044\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=55044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=55044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=55044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}