{"id":55216,"date":"2023-12-20T13:49:55","date_gmt":"2023-12-20T06:49:55","guid":{"rendered":"https:\/\/masterskills.org\/blog\/trai-nghiem-khach-hang-online-6-co-va-5-khong.html"},"modified":"2023-12-20T13:49:55","modified_gmt":"2023-12-20T06:49:55","slug":"trai-nghiem-khach-hang-online-6-co-va-5-khong","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/trai-nghiem-khach-hang-online-6-co-va-5-khong.html","title":{"rendered":"Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng online : 6 c\u00f3 v\u00e0 5 kh\u00f4ng"},"content":{"rendered":"<div id=\"test\">\n<p style=\"text-align: justify\">Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang tr\u1edf th\u00e0nh t\u1eeb kh\u00f3a hot \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p thay cho c\u1ee5m t\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\u00a0Tr\u00ean m\u00f4i tr\u01b0\u1eddng tr\u1ef1c tuy\u1ebfn, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ch\u1ee7 y\u1ebfu \u0111\u01b0\u1ee3c t\u1ea1o ra theo c\u00e1c c\u1ea5p \u0111\u1ed9 t\u1eeb th\u1ea5p t\u1edbi cao nh\u01b0 sau:<\/p>\n<ul style=\"text-align: justify\">\n<li>SUCCESS = C\u00e1c k\u00eanh th\u00f4ng tin c\u1ee7a doanh nghi\u1ec7p nh\u01b0\u00a0Website, Fanpage, Zalo c\u00f3 \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin\u00a0v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng hay kh\u00f4ng?<\/li>\n<li>SPEED = C\u00e1c trang n\u00e0y\u00a0c\u00f3 t\u1ed1c \u0111\u1ed9 t\u1ea3i trang nhanh v\u00e0 ph\u1ea3n h\u1ed3i k\u1ecbp th\u1eddi v\u1edbi kh\u00e1ch h\u00e0ng hay kh\u00f4ng?<\/li>\n<li>SATISFACTION\u00a0= T\u01b0 v\u1ea5n vi\u00ean c\u1ee7a doanh nghi\u1ec7p c\u00f3 t\u1ea1o ra c\u1ea3m x\u00fac t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng hay kh\u00f4ng?<\/li>\n<\/ul>\n<p style=\"text-align: justify\">C\u00f3 m\u1ed9t s\u1ef1 th\u1eadt l\u00e0 d\u00f9 doanh nghi\u1ec7p c\u00f3 h\u00e0ng tr\u0103m nh\u00e2n vi\u00ean sales kh\u00e1c nhau th\u00ec tr\u00ean k\u00eanh online, kh\u00e1ch h\u00e0ng ch\u1ec9\u00a0bi\u1ebft t\u1edbi duy nh\u1ea5t m\u1ed9t\u00a0ng\u01b0\u1eddi\u00a0m\u00e0 h\u1ecd \u0111ang tr\u00f2 chuy\u1ec7n c\u00f9ng. Do \u0111\u00f3, t\u01b0 v\u1ea5n vi\u00ean ch\u00ednh l\u00e0 ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u doanh nghi\u1ec7p tr\u00ean m\u00f4i tr\u01b0\u1eddng s\u1ed1.<\/p>\n<p style=\"text-align: justify\">Sau khi \u0111\u00e3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch v\u1ec1 t\u1ed1c \u0111\u1ed9, n\u1ed9i dung, th\u00ec c\u1ea5p \u0111\u1ed9 cao nh\u1ea5t m\u00e0 t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 t\u1ea1o ra l\u00e0 c\u1ea3m x\u00fac cho kh\u00e1ch h\u00e0ng. Trong b\u00e0i n\u00e0y, Masterskills s\u1ebd g\u1ee3i \u00fd nh\u1eefng c\u1ee5m t\u1eeb n\u00ean v\u00e0 kh\u00f4ng n\u00ean d\u00f9ng \u0111\u1ec3 t\u0103ng c\u1ea3m x\u00fac v\u00e0 t\u01b0\u01a1ng t\u00e1c cho kh\u00e1ch. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem chi ti\u1ebft h\u01a1n v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u00a0nh\u01b0 h\u00ecnh d\u01b0\u1edbi v\u00e0 c\u00e1c b\u00e0i vi\u1ebft t\u1ea1i\u00a0\u0111\u00e2y.<\/p>\n<div id=\"attachment_17338\" style=\"width: 1010px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17338 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/trE1BAA3i-nghiE1BB87m-hoC3A0n-hE1BAA3o-Masterskills.png\" alt=\"tr\u1ea3i nghi\u1ec7m ho\u00e0n h\u1ea3o Masterskills\" width=\"1000\" height=\"3927\" title=\"trE1BAA3i-nghiE1BB87m-hoC3A0n-hE1BAA3o-Masterskills\"><\/p>\n<p class=\"wp-caption-text\">Mang tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o t\u1eeb m\u00f4i tr\u01b0\u1eddng offline v\u00e0o online<\/p>\n<\/div>\n<p>\u00a0<\/p>\n<h2 id=\"1-6-cum-tu-khong-nen-noi-voi-khach-hang\">6 c\u1ee5m t\u1eeb kh\u00f4ng n\u00ean n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n<h3 id=\"1-1-1-cam-on-feedback-cua-ban\">1. \u201cC\u1ea3m \u01a1n feedback c\u1ee7a b\u1ea1n\u201d<\/h3>\n<p>Ph\u1ea3n h\u1ed3i, hay feedback l\u00e0 r\u1ea5t gi\u00e1 tr\u1ecb v\u1edbi m\u1ecdi c\u00f4ng ty. V\u00ec v\u1eady \u0111\u1eebng c\u1ea3m \u01a1n n\u00f3 b\u00ecnh th\u01b0\u1eddng, \u0111\u01a1n gi\u1ea3n nh\u01b0 th\u1ec3 ng\u00e0y n\u00e0o b\u1ea1n c\u0169ng nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng t\u00e1 feedback nh\u01b0 v\u1eady. \u0110\u00f3 l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 th\u1eadt ng\u1ea7m hi\u1ec3u t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng, c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m v\u00e0 n\u00e2ng cao th\u01b0\u01a1ng hi\u1ec7u. H\u00e3y n\u00f3i c\u1ea3m \u01a1n th\u1eadt ch\u00e2n th\u00e0nh, nh\u01b0 th\u1ec3 b\u1ea1n \u0111ang h\u1ed3 h\u1edfi tay b\u1eaft m\u1eb7t m\u1eebng v\u1ecb kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc m\u1eb7t. Kh\u00e1ch h\u00e0ng c\u00f3 th\u00eam t\u00ecnh c\u1ea3m v\u1edbi nh\u00e3n hi\u1ec7u v\u00e0 h\u1ecd s\u1ebd trung th\u00e0nh h\u01a1n n\u1eefa.<\/p>\n<div id=\"attachment_16034\" style=\"width: 460px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16034\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/CustomizeLanguage1.gif\" alt=\"Th\u1ec3 hi\u1ec7n c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n\" width=\"450\" height=\"399\" title=\"CustomizeLanguage1\"><\/p>\n<p class=\"wp-caption-text\">Th\u1ec3 hi\u1ec7n c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n<\/p>\n<\/div>\n<h3 style=\"text-align: justify\" id=\"1-2-2-chung-toi-khong-co-dich-vu-do-chung-toi-da-het-hang\">2. \u201cCh\u00fang t\u00f4i kh\u00f4ng c\u00f3 d\u1ecbch v\u1ee5 \u0111\u00f3\/ Ch\u00fang t\u00f4i \u0111\u00e3 h\u1ebft h\u00e0ng.\u201d<\/h3>\n<p style=\"text-align: justify\">C\u00e2u n\u00f3i n\u00e0y khi\u1ebfn kh\u00e1ch h\u00e0ng b\u1ea5t b\u00ecnh v\u00ec c\u1ea3m th\u1ea5y doanh nghi\u1ec7p kh\u00f4ng h\u1ec1 n\u1ed7 l\u1ef1c \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110\u1eebng s\u1eed d\u1ee5ng t\u1eeb \u201d kh\u00f4ng\u201d, thay v\u00e0o \u0111\u00f3 h\u00e3y\u00a0chuy\u1ec3n h\u01b0\u1edbng kh\u00e1ch h\u00e0ng t\u1eadp trung\u00a0v\u00e0o nh\u1eefng th\u1ee9 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c. Theo Apple, c\u00f3 2 c\u00e1ch \u0111\u1ec3 x\u1eed l\u00fd nh\u01b0 sau:<\/p>\n<ul style=\"text-align: justify\">\n<li style=\"padding-left: 30px\">\u0110\u1ec1 c\u1eadp \u0111\u1ebfn h\u01b0\u1edbng t\u00edch c\u1ef1c c\u1ee7a v\u1ea5n \u0111\u1ec1. Thay v\u00ec n\u00f3i \u201cCh\u00fang t\u00f4i \u0111\u00e3 h\u1ebft h\u00e0ng\u201d, Apple n\u00f3i: \u201cCh\u00fang t\u00f4i s\u1ebd \u0111\u1eb7t h\u00e0ng v\u00e0 th\u1ee9 4 l\u00e0 b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c\u201d.<\/li>\n<li style=\"padding-left: 30px\">N\u00eau ra l\u00fd do h\u1ee3p l\u00fd v\u1ec1 vi\u1ec7c l\u1ef1a ch\u1ecdn kh\u00f4ng cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u00f3. Vi\u1ec7c chia s\u1ebb nguy\u00ean nh\u00e2n khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng, th\u1eadm ch\u00ed h\u1ecd c\u00f3 c\u1ea3m gi\u00e1c b\u1ea3n th\u00e2n m\u00ecnh l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a k\u1ebf ho\u1ea1ch ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p. D\u0129 nhi\u00ean ch\u1eb3ng ai n\u1ee1 r\u1eddi b\u1ecf n\u01a1i coi m\u00ecnh l\u00e0 m\u1ed9t ph\u1ea7n thi\u1ebft y\u1ebfu.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify\" id=\"1-3-3-ban-co-the-gui-them-ban-fax-duoc-khong\"><strong>3. \u201cB\u1ea1n c\u00f3 th\u1ec3 g\u1eedi th\u00eam b\u1ea3n fax \u0111\u01b0\u1ee3c kh\u00f4ng?\u201d<\/strong><\/h3>\n<p style=\"text-align: justify\">Kh\u00f4ng c\u00f3 kh\u00e1ch h\u00e0ng n\u00e0o s\u1eb5n l\u00f2ng l\u00e0m nh\u1eefng vi\u1ec7c l\u1eb7t nh\u1eb7t khi \u0111\u00e3 t\u1edbi b\u01b0\u1edbc thanh to\u00e1n. N\u1ebfu b\u1ea3o kh\u00e1ch t\u1ea3i xu\u1ed1ng v\u00e0 in ra b\u1ea3n PDF, k\u00ed t\u00e1, g\u1eedi fax th\u00ec th\u1eadt l\u00e0 kinh kh\u1ee7ng. H\u00e3y nh\u1ea5c \u0111i\u1ec7n tho\u1ea1i, h\u1ecfi th\u00f4ng tin, \u0111i\u1ec1n s\u1eb5n v\u00e0 g\u1eedi cho h\u1ecd n\u1ebfu b\u1ea1n kh\u00f4ng mu\u1ed1n m\u1ea5t kh\u00e1ch h\u00e0ng.<\/p>\n<h3 style=\"text-align: justify\" id=\"1-4-4-xin-loi-vi-ban-cam-thay-nhu-vay\">4. \u201cXin l\u1ed7i v\u00ec b\u1ea1n c\u1ea3m th\u1ea5y nh\u01b0 v\u1eady.\u201d<\/h3>\n<p style=\"text-align: justify\">Nghe c\u00e2u n\u00e0y c\u00f3 v\u1ebb ch\u00e2n th\u00e0nh nh\u01b0ng th\u1ef1c ra l\u00e0 kh\u00f4ng. C\u1ee5m t\u1eeb \u201cc\u1ea3m th\u1ea5y nh\u01b0 v\u1eady\u201d khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y c\u00f4ng ty kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m, h\u01a1n th\u1ebf n\u1eefa\u00a0t\u01b0 v\u1ea5n vi\u00ean\u00a0\u0111ang ng\u1ee5 \u00fd r\u1eb1ng\u00a0kh\u00e1ch h\u00e0ng\u00a0qu\u00e1 nh\u1ea1y c\u1ea3m hay qu\u00e1 kh\u00f3 t\u00ednh. Thay v\u00ec m\u1eabu c\u00e2u d\u1ec5 g\u00e2y m\u1ebfch l\u00f2ng n\u00e0y, h\u00e3y ch\u1ecdn m\u1eabu c\u00e2u d\u0169ng c\u1ea3m h\u01a1n trong vi\u1ec7c nh\u1eadn l\u1ed7i.\u201d T\u00f4i xin l\u1ed7i. T\u00f4i c\u00f3 tr\u00e1ch nhi\u1ec7m trong vi\u1ec7c n\u00e0y\u201d.<\/p>\n<h3 style=\"text-align: justify\" id=\"1-5-5-xin-loi-vi-su-bat-tien\">5, \u201cXin l\u1ed7i v\u00ec s\u1ef1 b\u1ea5t ti\u1ec7n\u201d<\/h3>\n<p style=\"text-align: justify\">C\u00e2u n\u00e0y kh\u00f4ng c\u00f3 t\u00e1c d\u1ee5ng b\u1edfi nghe n\u00f3 nh\u01b0 th\u1ec3 m\u1ed9t c\u00e1i m\u00e1y, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u1eddi n\u00f3i ch\u00e2n th\u00e0nh t\u1eeb m\u1ed9t t\u01b0 v\u1ea5n vi\u00ean. S\u1ef1 c\u1ed1 \u0111\u00e3 x\u1ea3y ra d\u0129 nhi\u00ean l\u00e0 s\u1ebd g\u00e2y b\u1ea5t ti\u1ec7n, v\u00ec v\u1eady kh\u00e1ch h\u00e0ng s\u1ebd th\u1ea5y \u0111\u01b0\u1ee3c xoa d\u1ecbu n\u1ebfu b\u1ea1n ch\u00e2n th\u00e0nh h\u01a1n, v\u00ed d\u1ee5 nh\u01b0 \u201cXin l\u1ed7i anh\/ ch\u1ecb. Em r\u1ea5t hi\u1ec3u..\u201d<br \/>\nT\u01b0\u01a1ng t\u1ef1, \u0111\u1eebng n\u00f3i \u201c C\u1ea3m \u01a1n v\u00ec s\u1ef1 ki\u00ean nh\u1eabn c\u1ee7a b\u1ea1n\u201d, h\u00e3y n\u00f3i\u201d C\u1ea3m \u01a1n anh ch\u1ecb \u0111\u00e3 ch\u1edd em\u201d.<\/p>\n<h3 style=\"text-align: justify\" id=\"1-6-6-em-co-the-giup-gi-nua\"><strong>6. \u201cEm c\u00f3 th\u1ec3 gi\u00fap g\u00ec n\u1eefa ?\u201d<\/strong><\/h3>\n<p style=\"text-align: justify\">Th\u1eadt b\u1ea5t ng\u1edd khi c\u00e2u n\u00f3i n\u00e0y n\u1eb1m trong danh s\u00e1ch. Th\u1ef1c ra n\u00f3 ch\u1ec9 ph\u1ea3n c\u1ea3m trong tr\u01b0\u1eddng h\u1ee3p t\u01b0 v\u1ea5n vi\u00ean \u0111\u01b0a ra qu\u00e1 s\u1edbm, khi m\u00e0 v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc \u0111\u00f3 ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft th\u1ea5u \u0111\u00e1o khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng. \u0110\u1ec3 ch\u1eafc ch\u1eafn, h\u00e3y h\u1ecfi l\u1ea1i kh\u00e1ch h\u00e0ng xem h\u1ecd \u0111\u00e3 th\u1ea5y th\u1ecfa \u0111\u00e1ng hay ch\u01b0a tr\u01b0\u1edbc \u0111\u00e3. Khi kh\u00e1ch h\u00e0ng \u0111\u00e3 h\u00e0i l\u00f2ng, m\u1eabu c\u00e2u tr\u00ean c\u00f3 th\u1ec3 \u0111\u1ed5i th\u00e0nh: \u201cN\u1ebfu c\u00f3 c\u00e2u h\u1ecfi g\u00ec, b\u1ea1n c\u1ee9 nh\u1eafn m\u00ecnh nh\u00e9.\u201d<\/p>\n<p style=\"text-align: justify\">Ng\u01b0\u1ee3c l\u1ea1i, \u0111\u00e2y l\u00e0 5 c\u1ee5m t\u1eeb th\u00e2n thi\u1ec7n c\u00f3 th\u1ec3 gi\u00fap cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1eefa b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng th\u00eam t\u01b0\u01a1ng t\u00e1c.<\/p>\n<h2 style=\"text-align: justify\" id=\"2-5-cum-tu-thu-hut-khach-hang-tro-chuyen-them\">5 c\u1ee5m t\u1eeb thu h\u00fat kh\u00e1ch h\u00e0ng tr\u00f2 chuy\u1ec7n th\u00eam<\/h2>\n<h3 style=\"text-align: justify\" id=\"2-1-1-em-rat-vui-duoc-ho-tro\">1. \u201cEm r\u1ea5t vui \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3\u201d<\/h3>\n<p style=\"text-align: justify\">C\u00f3 m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng ng\u1eebng\u00a0nh\u1eafn tin kh\u00f4ng ph\u1ea3i v\u00ec\u00a0h\u1ecd \u0111\u00e3 ho\u00e0n to\u00e0n\u00a0h\u00e0i l\u00f2ng m\u00e0 ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 do\u00a0ng\u1ea1i ng\u1ea7n ho\u1eb7c\u00a0cho r\u1eb1ng t\u01b0 v\u1ea5n vi\u00ean kh\u00f4ng quan t\u00e2m l\u1eafm. \u0110\u1ec3 tr\u00e1nh t\u00ecnh tr\u1ea1ng tr\u00ean,\u00a0t\u01b0 v\u1ea5n vi\u00ean\u00a0n\u00ean c\u00f3 s\u1eb5n m\u1ed9t m\u1eabu c\u00e2u ch\u1ed1t l\u1ea1i cu\u1ed9c tr\u00f2 chuy\u1ec7n, nh\u1eb1m 2 m\u1ee5c \u0111\u00edch:<\/p>\n<ul style=\"text-align: justify\">\n<li>Th\u00f4ng b\u00e1o ng\u1ea7m r\u1eb1ng v\u1ea5n \u0111\u1ec1 \u0111\u1ea7u ti\u00ean \u0111\u00e3 kh\u00e9p l\u1ea1i<\/li>\n<li>B\u00e0y t\u1ecf s\u1ef1 s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<p style=\"text-align: justify\">M\u1eabu c\u00e2u \u0111\u00f3 \u0111\u01b0\u1ee3c vi\u1ebft tr\u00ean nh\u01b0 sau: \u201c N\u1ebfu c\u00f2n v\u1ea5n \u0111\u1ec1 g\u00ec [user.fullname]\u00a0 nh\u1eafn nh\u00e9. Em r\u1ea5t vui \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.\u201d Ph\u1ea7n c\u00e1 nh\u00e2n h\u00f3a c\u00f3 s\u1eb5n tr\u00ean th\u01b0 vi\u1ec7n\u00a0tin nh\u1eafn\u00a0m\u1eabu c\u1ee7a livechat.<\/p>\n<div id=\"attachment_17343\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17343\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/mE1BAABu-tin-nhE1BAAFn-1.png\" alt=\"Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\" width=\"600\" height=\"182\" title=\"mE1BAABu-tin-nhE1BAAFn-1\"><\/p>\n<p class=\"wp-caption-text\">M\u1eabu tin nh\u1eafn c\u00e1 nh\u00e2n h\u00f3a tr\u00ean Livechat<\/p>\n<\/div>\n<h3 id=\"2-2-2-minh-hieu-rang-van-de-nay-la-rat\">2. \u201c M\u00ecnh hi\u1ec3u r\u1eb1ng v\u1ea5n \u0111\u1ec1 n\u00e0y l\u00e0 r\u1ea5t\u2026\u201d<\/h3>\n<p style=\"text-align: justify\">\u1ede khung \u201c\u2026\u201d b\u1ea1n n\u00ean \u0111i\u1ec1n v\u00e0o nh\u1eefng t\u1eeb ng\u1eef tr\u1ea7m tr\u1ecdng h\u01a1n b\u1ea3n ch\u1ea5t v\u1ea5n \u0111\u1ec1 m\u1ed9t ch\u00fat. T\u00e2m l\u00fd kh\u00e1ch h\u00e0ng lu\u00f4n c\u1ea3m th\u1ea5y b\u1ef1c b\u1ed9i khi g\u1eb7p tr\u1ee5c tr\u1eb7c, h\u1ecd c\u1ea7n c\u1ea3m th\u1ea5y th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e1nh gi\u00e1 \u0111\u00fang t\u1ea7m quan tr\u1ecdng ho\u1eb7c s\u1ef1 kh\u00f3 ch\u1ecbu c\u1ee7a v\u1ea5n \u0111\u1ec1. Ngay sau c\u00e2u n\u00f3i \u0111\u00f3, h\u00e3y \u0111\u01b0a ra gi\u1ea3i ph\u00e1p c\u1ee7a b\u1ea1n.<\/p>\n<h3 style=\"text-align: justify\" id=\"2-3-3-em-co-the-hoi-them-ve-nguyen-nhan-minh-muon-dung-san-pham-chuc-nang-do-duoc-khong-a\">3. Em c\u00f3 th\u1ec3 h\u1ecfi th\u00eam v\u1ec1 nguy\u00ean nh\u00e2n m\u00ecnh mu\u1ed1n d\u00f9ng s\u1ea3n ph\u1ea9m\/ ch\u1ee9c n\u0103ng \u0111\u00f3 \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?<\/h3>\n<p style=\"text-align: justify\">Khi tr\u1ea3 l\u1eddi 1 kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o 3 \u0111i\u1ec1u ki\u1ec7n<\/p>\n<ul style=\"text-align: justify\">\n<li style=\"padding-left: 30px\">Tr\u1ea3 l\u1eddi \u0111\u00fang<\/li>\n<li style=\"padding-left: 30px\">Tr\u1ea3 l\u1eddi nhanh<\/li>\n<li style=\"padding-left: 30px\">Hi\u1ec3u \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 v\u00e0 n\u00eau h\u01b0\u1edbng x\u1eed l\u00fd ph\u00f9 h\u1ee3p v\u1edbi c\u1ea3 kh\u00e1ch h\u00e0ng l\u1eabn c\u00f4ng ty.<\/li>\n<\/ul>\n<p style=\"text-align: justify\">\u0110\u1ec3 \u0111\u1ea1t t\u1edbi n\u1ea5c thang th\u1ee9 3, b\u1ea1n c\u1ea7n nh\u1eefng m\u1eabu c\u00e2u nh\u01b0 ti\u00eau \u0111\u1ec1:. T\u00ecnh tr\u1ea1ng s\u1eed d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n th\u1ebf n\u00e0o?\u00a0Nguy\u00ean nh\u00e2n n\u00e0o khi\u1ebfn h\u1ecd mu\u1ed1n thay \u0111\u1ed5i theo h\u01b0\u1edbng \u0111\u00f3\u2026 Kh\u00e1ch h\u00e0ng s\u1ebd hi\u1ec3u b\u1ea1n s\u1eb5n s\u00e0ng l\u1eafng nghe th\u00eam \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, h\u1ecd chia s\u1ebb nhi\u1ec1u h\u01a1n v\u00e0 b\u1ea1n s\u1ebd n\u1eafm \u0111\u01b0\u1ee3c \u0111\u1ed9ng c\u01a1 ti\u1ec1m \u1ea9n.<br \/><strong><em>L\u01b0u \u00fd<\/em><\/strong>: \u0110\u1eebng h\u1ecfi nh\u1eefng c\u00e2u ng\u1eafn v\u00e0 c\u1ed9c trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y v\u00e0 tr\u00e1nh t\u1eeb \u201cT\u1ea1i sao\u201d.\u00a0<span id=\"fbPhotoSnowliftCaption\" class=\"fbPhotosPhotoCaption\" data-ft='{\"tn\":\"K\"}'><span class=\"hasCaption\">Ch\u1eef \u201cT\u1ea1i sao\u201d c\u00f3 th\u1ec3 g\u00e2y c\u1ea3m gi\u00e1c ch\u1ea5t v\u1ea5n, tra h\u1ecfi. Thay v\u00ec \u201cT\u1ea1i sao\u201d, h\u00e3y h\u1ecfi: \u201d Anh c\u00f3 th\u1ec3 chia s\u1ebb l\u00fd do m\u00e0 anh l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m n\u00e0y kh\u00f4ng?\u201d ho\u1eb7c \u201cAnh \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh mua B th\u1ebf n\u00e0o?\u201d.<\/span><\/span><\/p>\n<h3 style=\"text-align: justify\" id=\"2-4-4-em-da-xem-qua-van-de-cua-minh\">4. \u201cEm \u0111\u00e3 xem qua v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh\u201d<\/h3>\n<p style=\"text-align: justify\">Trong tr\u01b0\u1eddng h\u1ee3p doanh nghi\u1ec7p chia ca t\u01b0 v\u1ea5n, l\u1eddi n\u00f3i n\u00e0y s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng t\u1ea1m y\u00ean t\u00e2m r\u1eb1ng t\u01b0 v\u1ea5n A \u0111\u00e3 hi\u1ec3u v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc \u0111\u00f3 h\u1ecd \u0111\u00e3 tr\u00ecnh b\u00e0y v\u1edbi t\u01b0 v\u1ea5n vi\u00ean B.<br \/><em><strong>L\u01b0u \u00fd:<\/strong><\/em>\u00a0 \u0110\u1ec3 th\u1ef1c hi\u1ec7n t\u1ed1t thao t\u00e1c n\u00e0y, h\u00e3y note l\u1ea1i v\u1ea5n \u0111\u1ec1 t\u1ea1i khung nh\u1eadp tin nh\u1eafn, g\u1eafn tag v\u00e0 edit ti\u00eau \u0111\u1ec1 cu\u1ed9c chat \u0111\u1ec3 gi\u00fap \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i \u0111\u01b0\u1ee3c m\u1eabu c\u00e2u n\u00e0y th\u1eadt t\u1ef1 tin. N\u1ebfu b\u1ea1n l\u00e0 qu\u1ea3n l\u00fd, h\u00e3y \u0111\u01b0a ph\u1ea7n n\u00e0y v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c cho nh\u00e2n vi\u00ean.<\/p>\n<div id=\"attachment_17327\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17327\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/TypeForm-compressor.png\" alt=\"S\u1eed d\u1ee5ng linh ho\u1ea1t khung nh\u1eadp tin nh\u1eafn\" width=\"600\" height=\"450\" title=\"TypeForm-compressor\"><\/p>\n<p class=\"wp-caption-text\">S\u1eed d\u1ee5ng linh ho\u1ea1t khung nh\u1eadp tin nh\u1eafn<\/p>\n<\/div>\n<h3 id=\"2-5-5-cam-on-anh-chi-da-lua-chon-cong-ty-em\">5. \u201cC\u1ea3m \u01a1n anh ch\u1ecb \u0111\u00e3 l\u1ef1a ch\u1ecdn c\u00f4ng ty em\u201d<\/h3>\n<p style=\"text-align: justify\">H\u00e3y c\u1ea3m \u01a1n v\u00ec kh\u00e1ch h\u00e0ng \u0111\u00e3 ch\u1ecdn b\u1ea1n ch\u1ee9 kh\u00f4ng ch\u1ecdn \u0111\u1ed1i th\u1ee7. M\u1ed9t l\u1eddi c\u1ea3m \u01a1n ch\u00e2n th\u00e0nh v\u00e0 \u0111\u01a1n gi\u1ea3n c\u00f3 th\u1ec3 gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng th\u00eam b\u1ec1n ch\u1eb7t.<br \/><strong><em>L\u01b0u \u00fd:<\/em><\/strong> Kh\u00f4ng n\u00ean n\u00f3i c\u1ea3m \u01a1n qu\u00e1 s\u1edbm, khi kh\u00e1ch h\u00e0ng c\u00f2n ch\u01b0a k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n, c\u1ea3 tr\u00ean tin nh\u1eafn l\u1eabn email.\u00a0Ngo\u00e0i ra n\u00f3 c\u00f2n\u00a0c\u00f3 th\u1ec3 g\u00e2y c\u1ea3m gi\u00e1c kh\u00f4ng ch\u00e2n th\u00e0nh v\u00e0 \u0111\u00e1nh m\u1ea5t h\u1ee9ng th\u00fa tr\u00f2 chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2 style=\"text-align: justify\" id=\"3-ket-luan\">K\u1ebft lu\u1eadn<\/h2>\n<p style=\"text-align: justify\">\u0110\u00f4i khi nh\u1eefng m\u1eabu c\u00e2u kh\u00e1ch s\u00e1o v\u00e0 khu\u00f4n m\u1eabu \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng khi ch\u00fang ta ch\u1eb3ng bi\u1ebft n\u00ean n\u00f3i g\u00ec kh\u00e1c n\u1eefa. \u0110\u1ec3 tr\u00e1nh r\u01a1i v\u00e0o l\u00fac b\u00ed b\u00e1ch nh\u01b0 v\u1eady, h\u00e3y suy ngh\u0129 th\u1eadt k\u0129 xem th\u1ef1c s\u1ef1 b\u1ea1n mu\u1ed1n truy\u1ec1n t\u1ea3i t\u1edbi kh\u00e1ch h\u00e0ng\u00a0\u0111i\u1ec1u g\u00ec? Xem x\u00e9t c\u00e1c c\u00e2u h\u1ecfi sau<\/p>\n<ul style=\"text-align: justify\">\n<li>B\u1ea1n c\u00f3 nh\u1ea5t thi\u1ebft ph\u1ea3i s\u1eed d\u1ee5ng c\u00e2u n\u00e0y kh\u00f4ng?<\/li>\n<li>M\u1eabu c\u00e2u n\u00e0y c\u00f3 truy\u1ec1n \u0111\u1ea1t m\u1ed9t th\u00f4ng \u0111i\u1ec7p ch\u00e2n th\u00e0nh v\u00e0 d\u1ec5 hi\u1ec3u hay kh\u00f4ng?<\/li>\n<li>C\u00f3 c\u00e1ch n\u00e0o \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a h\u01a1n n\u1eefa trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng?<\/li>\n<\/ul>\n<p style=\"text-align: justify\">Thay v\u00ec \u0111\u01b0a ra nh\u1eefng c\u00e2u n\u00f3i s\u00e1o r\u1ed7ng, h\u00e3y h\u00ecnh dung kh\u00e1ch h\u00e0ng online c\u0169ng ch\u00e2n th\u1eadt nh\u01b0 th\u1ec3 h\u1ecd \u0111ang ng\u1ed3i c\u1ea1nh b\u1ea1n. N\u1ebfu b\u1ea1n\u00a0th\u1eed n\u00f3i v\u1edbi \u0111\u1ed3ng nghi\u1ec7p\u00a0th\u1ea5y n\u00f3 h\u01a1i kh\u00e1ch s\u00e1o, th\u00ec r\u1ea5t c\u00f3 th\u1ec3\u00a0kh\u00e1ch h\u00e0ng\u00a0c\u0169ng c\u1ea3m th\u1ea5y\u00a0s\u00e1o r\u1ed7ng y nh\u01b0 v\u1eady khi b\u1ea1n \u0111\u00e1nh m\u00e1y v\u00e0 g\u1eedi d\u00f2ng tin \u0111\u00f3 qua c\u1eeda s\u1ed5 chat..<\/p>\n<p style=\"text-align: justify\">\u0110\u1ec3 ph\u00e1t huy t\u00e1c d\u1ee5ng c\u1ee7a nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb, b\u1ea1n c\u00f3 th\u1ec3 vi\u1ebft s\u1eb5n nh\u1eefng m\u1eabu c\u00e2u, th\u00eam ph\u1ea7n c\u00e1 nh\u00e2n h\u00f3a v\u00e0 \u0111\u1eb7t trong m\u1ee5c th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi m\u1eabu. Nh\u01b0 v\u1eady b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 khi\u1ebfn c\u1ea3 \u0111\u1ed9i sales \u0111\u1eb7t ra m\u1ed9t ti\u00eau chu\u1ea9n nh\u1ea5t \u0111\u1ecbnh trong vi\u1ec7c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng. Ch\u00fac b\u1ea1n t\u1ea1o ra nhi\u1ec1u tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u00fa v\u1ecb. V\u00e0 d\u0129 nhi\u00ean, sau \u0111\u00f3 s\u1ebd l\u00e0 doanh s\u1ed1 t\u0103ng b\u1ec1n v\u1eefng<\/p>\n<p style=\"padding-left: 270px\"><em>T\u01b0 li\u1ec7u tham kh\u1ea3o: Shopify, HelpScout, Marc&amp;Angel\u00a0<\/em><\/p>\n<p style=\"padding: 16px 14px 16px 14px;color: #000;background-color: #f0f5fe;border: #9EBDFA 1px solid\"><em>Ng\u00e0y 11\/01\/, Masterskills \u0111\u00e3 ra m\u1eaft c\u00f4ng c\u1ee5 t\u1ea1o pop up th\u00f4ng minh d\u1ef1 \u0111o\u00e1n \u00fd \u0111\u1ecbnh tho\u00e1t trang v\u00e0 t\u00ecm \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, t\u0103ng 2x-5x chuy\u1ec3n \u0111\u1ed5i cho website doanh nghi\u1ec7p. B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u th\u00eam b\u1eb1ng c\u00e1ch truy c\u1eadp t\u1ea1i \u0111\u00e2y ho\u1eb7c h\u1ecfi t\u01b0 v\u1ea5n vi\u00ean.<\/em><\/p>\n<p><em>B\u00e0i li\u00ean quan<\/em><\/p>\n<ul>\n<li style=\"padding-left: 30px\">Danh s\u00e1ch ph\u00edm t\u1eaft tr\u00ean Masterskills<\/li>\n<li style=\"padding-left: 30px\">Ki\u1ec3m so\u00e1t h\u1ed9i tho\u1ea1i tr\u00ean Masterskills<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"text-align: justify\">Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang tr\u1edf th\u00e0nh t\u1eeb kh\u00f3a hot \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p thay cho c\u1ee5m t\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\u00a0Tr\u00ean m\u00f4i tr\u01b0\u1eddng tr\u1ef1c tuy\u1ebfn, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ch\u1ee7 y\u1ebfu \u0111\u01b0\u1ee3c t\u1ea1o ra theo c\u00e1c c\u1ea5p \u0111\u1ed9 t\u1eeb th\u1ea5p t\u1edbi cao nh\u01b0 sau:<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55216"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=55216"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55216\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=55216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=55216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=55216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}