{"id":55424,"date":"2023-12-20T14:32:44","date_gmt":"2023-12-20T07:32:44","guid":{"rendered":"https:\/\/masterskills.org\/blog\/xay-dung-ke-hoach-cham-soc-khach-hang-da-kenh.html"},"modified":"2023-12-20T14:32:44","modified_gmt":"2023-12-20T07:32:44","slug":"xay-dung-ke-hoach-cham-soc-khach-hang-da-kenh","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/xay-dung-ke-hoach-cham-soc-khach-hang-da-kenh.html","title":{"rendered":"X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh"},"content":{"rendered":"
K\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh l\u00e0 ph\u1ea7n v\u00f4 c\u00f9ng quan tr\u1ecdng trong chi\u1ebfn l\u01b0\u1ee3c marketing khi hi\u1ec7n nay, xu th\u1ebf h\u01b0\u1edbng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang ng\u00e0y c\u00e0ng tr\u1edf n\u00ean m\u1ea1nh m\u1ebd.<\/p>\n

Hi\u1ec7n nay, trong \u0111a s\u1ed1 c\u00e1c c\u00f4ng ty, Marketing v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1eabn l\u00e0 2 b\u1ed9 ph\u1eadn ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng \u0111\u1ed1i t\u00e1ch bi\u1ec7t. Tuy nhi\u00ean, trong th\u1eddi \u0111\u1ea1i m\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb nh\u1eefng k\u00eanh truy\u1ec1n th\u1ed1ng nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y, khi nh\u1eefng b\u00ecnh lu\u1eadn tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 c\u00e1c nh\u1eadn x\u00e9t c\u1ee7a kh\u00e1ch h\u00e0ng xu\u1ea5t hi\u1ec7n ng\u00e0y c\u00e0ng nhi\u1ec1u tr\u00ean c\u00e1c website c\u0169ng nh\u01b0 c\u00e1c \u1ee9ng d\u1ee5ng, nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 nh\u1eadn ra r\u1eb1ng s\u1ef1 k\u1ebft n\u1ed1i kh\u00f4ng th\u1ec3 thi\u1ebfu gi\u1eefa b\u1ed9 ph\u1eadn marketing v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh.<\/p>\n

Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng trong vi\u1ec7c x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh c\u1ee7a m\u00ecnh.<\/p>\n

1. Hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/h2>\n

C\u0169ng gi\u1ed1ng nh\u01b0 m\u1ed9t nghi\u00ean c\u1ee9u khoa h\u1ecdc, vi\u1ec7c l\u00ean k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh ph\u1ea3i d\u1ef1a v\u00e0o \u0111i\u1ec1u tra c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p. \u0110\u1eb7c bi\u1ec7t v\u1edbi \u0111a k\u00eanh, vi\u1ec7c hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng c\u00e0ng quan tr\u1ecdng h\u01a1n, gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c \u0111\u00e2u l\u00e0 k\u00eanh \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 cao nh\u1ea5t cho ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng t\u1ea1o n\u00ean s\u1ef1 th\u00e2n thi\u1ec7n v\u00e0 s\u1ef1 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng. V\u1edbi s\u1ef1 thay \u0111\u1ed5i trong c\u00e1ch l\u00e0m vi\u1ec7c n\u00e0y, b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u1edd \u0111\u00e2y c\u00f3 th\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nh\u1eefng chi\u1ebfn d\u1ecbch c\u1ee5 th\u1ec3 c\u1ee7a marketing, \u0111\u1ed3ng th\u1eddi c\u00f3 c\u00e1ch t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p h\u01a1n tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i, gi\u00fap cho vi\u1ec7c b\u1ea3o v\u1ec7 h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u kh\u00f4ng c\u00f2n l\u00e0 m\u1ed9t g\u00e1nh n\u1eb7ng qu\u00e1 l\u1edbn cho b\u1ed9 ph\u1eadn marketing c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng tr\u00ean \u0111a k\u00eanh?<\/h3>\n

\u0110\u1ed1i v\u1edbi Website, tr\u01b0\u1edbc ti\u00ean b\u1ea1n c\u1ea7n bi\u1ebft h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng khi truy c\u1eadp v\u00e0o website c\u1ee7a b\u1ea1n, h\u1ecd \u0111ang xem trang n\u00e0o, v\u00e0 th\u1eddi gian \u1edf l\u1ea1i trang n\u00e0o l\u00e0 l\u00e2u nh\u1ea5t,\u2026 H\u00e3y ch\u1ee7 \u0111\u1ed9ng ti\u1ebfn t\u1edbi h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u1ec3 b\u01b0\u1edbc \u0111\u1ea7u c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 ch\u00e2n dung kh\u00e1ch h\u00e0ng. Nh\u1eefng ph\u1ea7n m\u1ec1m Livechat hi\u1ec7n \u0111\u1ea1i nh\u01b0 Masterskills s\u1ebd h\u1ed7 tr\u1ee3 b\u1ea1n t\u1ef1 \u0111\u1ed9ng h\u00f3a to\u00e0n b\u1ed9 nhi\u1ec7m v\u1ee5 tr\u00ean \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 ch\u00e2n dung kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c c\u1ee5 th\u1ec3.<\/p>\n

\"Masterskills<\/p>\n

Quan s\u00e1t h\u00e0nh vi kh\u00e1ch h\u00e0ng tr\u00ean Website v\u00e0 ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c, t\u01b0 v\u1ea5n h\u1ed7 tr\u1ee3<\/p>\n<\/div>\n

Tr\u00ean c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i, h\u00e3y l\u1eafng nghe nh\u1eefng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng s\u1ef1 ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c v\u00e0 ph\u1ea3n h\u1ed3i m\u1ecdi t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng b\u1ea5t c\u1ee9 l\u00fac n\u00e0o. Ch\u00ednh v\u00ec th\u1ebf, h\u00e3y lu\u00f4n online ho\u1eb7c n\u1ebfu kh\u00f4ng b\u1ea1n c\u1ea7n t\u1ef1 \u0111\u1ed9ng h\u00f3a ph\u1ea3n h\u1ed3i b\u1eb1ng t\u00ednh n\u0103ng Th\u01b0 vi\u1ec7n c\u00e2u tr\u1ea3 l\u1eddi tr\u00ean Masterskills khi t\u00edch h\u1ee3p c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c b\u1ea1n c\u00f3.<\/p>\n

2. L\u1ef1a ch\u1ecdn c\u00e1ch th\u1ee9c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/h2>\n

D\u00f9 ho\u1ea1t \u0111\u1ed9ng tr\u00ean \u0111a k\u00eanh tuy nhi\u00ean b\u1ea1n c\u1ea7n t\u00ecm ra nh\u1eefng k\u00eanh c\u00f3 hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u1eadp trung ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh \u0111\u00f3. L\u1ef1a ch\u1ecdn nh\u1eefng n\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p t\u01b0\u01a1ng t\u00e1c \u0111a k\u00eanh \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung qu\u1ea3n l\u00fd th\u00f4ng tin v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1eeb to\u00e0n b\u1ed9 c\u00e1c k\u00eanh b\u1ea1n c\u00f3.<\/p>\n

\"K\u1ebf<\/p>\n

Masterskills \u2013 N\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng tr\u00ean \u0111a k\u00eanh<\/p>\n<\/div>\n

H\u00e3y t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 nh\u1eafc nh\u1edf h\u1ecd kh\u00f4ng qu\u00ean b\u1ea1n v\u00e0 l\u1ef1a ch\u1ecdn doanh nghi\u1ec7p c\u1ee7a b\u1ea1n khi c\u00f3 nhu c\u1ea7u. T\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean c\u0169ng gi\u00fap b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c k\u00eanh n\u00e0o l\u00e0 k\u00eanh giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi kh\u00e1ch h\u00e0ng. Nh\u1eefng n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c \u0111a k\u00eanh nh\u01b0 Masterskills s\u1ebd h\u1ed7 tr\u1ee3 b\u1ea1n kh\u00f4ng ch\u1ec9 online tr\u00ean m\u00e1y t\u00ednh m\u00e0 ngay c\u1ea3 tr\u00ean \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n v\u1eabn s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ea3n h\u1ed3i tr\u1ef1c ti\u1ebfp m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i.<\/p>\n

\"K\u1ebf<\/p>\n

Masterskills App Mobile<\/p>\n<\/div>\n

Tuy nhi\u00ean, vi\u1ec7c t\u01b0\u01a1ng t\u00e1c kh\u00f4ng \u0111\u00fang c\u00e1ch r\u1ea5t c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu, th\u1ebf n\u00ean l\u1ef1a ch\u1ecdn n\u1ed9i dung ph\u00f9 h\u1ee3p \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb l\u00e0m phi\u1ec1n v\u00e0 \u0111\u1ec3 vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean hi\u1ec7u qu\u1ea3.<\/p>\n

3. L\u1eadp k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h2>\n

Chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a ch\u00fang ta l\u00e0 nh\u1eb1m gi\u1eef ch\u00e2n c\u00e1c kh\u00e1ch h\u00e0ng tr\u00ean \u0111a k\u00eanh b\u1ea5t c\u1ee9 l\u00fac n\u00e0o c\u00f3 th\u1ec3. Sau khi kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a c\u1eeda h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111i\u1ec1u tra b\u1eb1ng c\u00e1ch g\u1eedi email ho\u1eb7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi v\u1ec1 c\u1ea3m nh\u1eadn d\u1ecbch v\u1ee5, v\u1ec1 nh\u1eefng mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111\u00f3, v\u1ec1 th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean,\u2026Vi\u1ec7c n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u00eam s\u1ef1 th\u00e2n thi\u1ec7n v\u00e0 tin t\u01b0\u1edfng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, \u0111\u1ed3ng th\u1eddi b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 thu th\u1eadp \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00f4ng tin h\u1eefu \u00edch t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c k\u1ebf ho\u1ea1ch ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 h\u01a1n trong t\u01b0\u01a1ng lai.<\/p>\n

\"K\u1ebf<\/p>\n

X\u00e2y d\u1ef1ng c\u1ee5 th\u1ec3 m\u1ed9t k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd mang \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng cho ch\u00ednh kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh<\/p>\n<\/div>\n

Khi kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, vi\u1ec7c \u0111\u1ea7u ti\u00ean ph\u1ea3i l\u00e0m \u0111\u00f3 l\u00e0 l\u1ecbch s\u1ef1 l\u1eafng nghe kh\u00e1ch h\u00e0ng tr\u00ean \u0111a k\u00eanh. B\u1ea5t k\u1ec3 nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng tr\u00ean \u0111a k\u00eanh ph\u00e0n n\u00e0n \u0111\u00fang hay l\u00e0 sai, b\u1ea5t k\u1ec3 l\u1ed7i thu\u1ed9c v\u1ec1 hay kh\u00f4ng, h\u00e3y ch\u1ee7 \u0111\u1ed9ng xin l\u1ed7i kh\u00e1ch h\u00e0ng v\u00e0 d\u1ef1a v\u00e0o t\u1eebng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 \u0111\u1ec3 xem x\u00e9t v\u00e0 c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ec3 c\u00f3 th\u1ec3 ch\u0103m s\u00f3c t\u1ed1t kh\u00e1ch h\u00e0ng \u0111a k\u00eanh, h\u00e3y th\u1ef1c hi\u1ec7n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i cho kh\u00e1ch h\u00e0ng. Khi thi\u1ebft k\u1ebf m\u1ed9t k\u1ebf ho\u1ea1ch\u00a0ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00ec kh\u00f4ng th\u1ec3 thi\u1ebfu c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i s\u1ebd k\u00edch th\u00edch s\u1ef1 quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Th\u1ef1c t\u1ebf cho th\u1ea5y, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i gi\u1ea3m gi\u00e1, mua 1 t\u1eb7ng 1, b\u1ed1c th\u0103m tr\u00fang th\u01b0\u1edfng,\u2026 th\u01b0\u1eddng thu h\u00fat \u0111\u01b0\u1ee3c r\u1ea5t \u0111\u00f4ng kh\u00e1ch h\u00e0ng tham gia.<\/p>\n

B\u00e0i vi\u1ebft li\u00ean quan:<\/strong> 4 k\u0129 n\u0103ng c\u1ea7n thi\u1ebft gi\u00fap ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi b\u00e1n h\u00e0ng<\/em>
\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Masterskills: \u201cCh\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u2013 Ng\u01b0\u1eddi ph\u00e1t ng\u00f4n c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u\u201d<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Hi\u1ec7n nay, trong \u0111a s\u1ed1 c\u00e1c c\u00f4ng ty, Marketing v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1eabn l\u00e0 2 b\u1ed9 ph\u1eadn ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng \u0111\u1ed1i t\u00e1ch bi\u1ec7t. Tuy nhi\u00ean, trong th\u1eddi \u0111\u1ea1i m\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ebfn t\u1eeb nh\u1eefng k\u00eanh truy\u1ec1n th\u1ed1ng nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y, khi nh\u1eefng b\u00ecnh lu\u1eadn tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 c\u00e1c nh\u1eadn x\u00e9t c\u1ee7a kh\u00e1ch h\u00e0ng xu\u1ea5t hi\u1ec7n ng\u00e0y c\u00e0ng nhi\u1ec1u tr\u00ean c\u00e1c website c\u0169ng nh\u01b0 c\u00e1c \u1ee9ng d\u1ee5ng, nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 nh\u1eadn ra r\u1eb1ng s\u1ef1 k\u1ebft n\u1ed1i kh\u00f4ng th\u1ec3 thi\u1ebfu gi\u1eefa b\u1ed9 ph\u1eadn marketing v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55424"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=55424"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55424\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=55424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=55424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=55424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}