{"id":55429,"date":"2023-12-20T14:33:46","date_gmt":"2023-12-20T07:33:46","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cham-soc-khach-hang-truc-tuyen-bang-cach-tim-kiem-va-xu-ly-cac-diem-dau-dien-hinh.html"},"modified":"2023-12-20T14:33:46","modified_gmt":"2023-12-20T07:33:46","slug":"cham-soc-khach-hang-truc-tuyen-bang-cach-tim-kiem-va-xu-ly-cac-diem-dau-dien-hinh","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cham-soc-khach-hang-truc-tuyen-bang-cach-tim-kiem-va-xu-ly-cac-diem-dau-dien-hinh.html","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn b\u1eb1ng c\u00e1ch t\u00ecm ki\u1ebfm v\u00e0 x\u1eed l\u00fd c\u00e1c \u201c\u0111i\u1ec3m \u0111au\u201d \u0111i\u1ec3n h\u00ecnh"},"content":{"rendered":"<div id=\"test\">Tr\u00ean h\u00e0nh tr\u00ecnh \u0111i \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, c\u00e1c \u201c\u0111i\u1ec3m \u0111au\u201d ch\u00ednh l\u00e0 nh\u1eefng ch\u01b0\u1edbng ng\u1ea1i v\u1eadt l\u1edbn nh\u1ea5t. \u201c\u0110i\u1ec3m \u0111au\u201d c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng b\u0103n kho\u0103n hay mong mu\u1ed1n, nhu c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c th\u1ecfa m\u00e3n. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn b\u1eb1ng vi\u1ec7c t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 l\u00e0 c\u00e1ch kh\u00e1m ph\u00e1 v\u00e0 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng \u201c\u0111i\u1ec3m \u0111au\u201d n\u00e0y.<\/p>\n<h2 id=\"1-cham-soc-khach-hang-truc-tuyen-voi-diem-dau-1-diem-dau-tai-chinh\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u1edbi \u201c\u0111i\u1ec3m \u0111au\u201d #1: \u201c\u0110i\u1ec3m \u0111au\u201d t\u00e0i ch\u00ednh<\/h2>\n<p>\u201c\u0110i\u1ec3m \u0111au\u201d t\u00e0i ch\u00ednh bao g\u1ed3m nh\u1eefng v\u1ea5n \u0111\u1ec1 li\u00ean quan t\u1edbi ti\u1ec1n b\u1ea1c:<\/p>\n<ul>\n<li>Chi ph\u00ed cao v\u00e0 kh\u00f4ng c\u1ea7n thi\u1ebft c\u1ee7a nh\u1eefng l\u1ea7n mua s\u1eafm \u0111\u01b0\u1ee3c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i<\/li>\n<li>S\u1ea3n ph\u1ea9m c\u00f3 tu\u1ed5i th\u1ecd ng\u1eafn m\u1eb7c d\u00f9 \u0111\u01b0\u1ee3c h\u1ee9a h\u1eb9n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng trong th\u1eddi gian d\u00e0i<\/li>\n<li>Ph\u00ed th\u00e0nh vi\u00ean ph\u1ea3i tr\u1ea3<\/li>\n<\/ul>\n<p>N\u1ebfu b\u1ea1n b\u00e1n nh\u1eefng s\u1ea3n ph\u1ea9m c\u00f3 m\u1ee9c gi\u00e1 cao, b\u1ea1n n\u00ean nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u201c\u0111\u1eaft x\u1eaft ra mi\u1ebfng\u201d, r\u1eb1ng nh\u1eefng m\u00f3n \u0111\u1ed3 \u0111\u00f3 l\u00e0 s\u1ef1 \u0111\u1ea7u t\u01b0 \u0111\u00fang \u0111\u1eafn v\u1ec1 m\u1eb7t t\u00e0i ch\u00ednh nh\u01b0 th\u1ebf n\u00e0o. Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu s\u1ea3n ph\u1ea9m b\u1ea1n b\u00e1n c\u00f3 m\u1ee9c gi\u00e1 b\u00ecnh d\u00e2n, h\u00e3y th\u1eed so s\u00e1nh m\u1ee9c gi\u00e1, th\u1eadm ch\u00ed l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng, v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty \u0111\u1ed1i th\u1ee7.<\/p>\n<div id=\"attachment_14984\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-14984\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Pain-points.png\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn b\u1eb1ng c\u00e1ch x\u1eed l\u00fd \u0111i\u1ec3m \u0111au c\u1ee7a h\u1ecd\" width=\"650\" height=\"366\" title=\"Pain-points\"><\/p>\n<p class=\"wp-caption-text\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn b\u1eb1ng c\u00e1ch x\u1eed l\u00fd \u0111i\u1ec3m \u0111au c\u1ee7a h\u1ecd<\/p>\n<\/div>\n<h3 id=\"1-1-cach-giai-quyet-diem-dau-tai-chinh\">C\u00e1ch gi\u1ea3i quy\u1ebft \u201c\u0111i\u1ec3m \u0111au\u201d t\u00e0i ch\u00ednh<\/h3>\n<p>\u0110\u1eb7t m\u1ee9c gi\u00e1 th\u1ea5p nh\u1ea5t kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng l\u00e0 chi\u1ebfn l\u01b0\u1ee3c t\u1ed1t nh\u1ea5t. S\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3c cao v\u1eabn c\u1ea7n m\u1ed9t tag gi\u00e1 cao t\u01b0\u01a1ng \u1ee9ng v\u1edbi gi\u00e1 tr\u1ecb. Tuy nhi\u00ean, h\u00e3y cho kh\u00e1ch h\u00e0ng th\u1ea5y, \u201cr\u00fat v\u00ed\u201d nhi\u1ec1u h\u01a1n l\u00fac n\u00e0y c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m v\u1ec1 sau ra sao. N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y chia nh\u1ecf chi ph\u00ed c\u1ee7a nh\u1eefng l\u1ea7n mua h\u00e0ng l\u1eb7p l\u1ea1i \u0111\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m c\u1ea1nh tranh c\u00f3 m\u1ee9c gi\u00e1 r\u1ebb h\u01a1n v\u00e0 l\u00e0m r\u00f5 cho kh\u00e1ch h\u00e0ng th\u1ea5y h\u1ecd s\u1ebd ph\u1ea3i t\u1ed1n nhi\u1ec1u ti\u1ec1n h\u01a1n th\u1ebf n\u00e0o.<\/p>\n<h2 id=\"2-cham-soc-khach-hang-truc-tuyen-voi-diem-dau-2-diem-dau-ve-su-tien-loi\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u1edbi \u201c\u0111i\u1ec3m \u0111au\u201d #2: \u201c\u0110i\u1ec3m \u0111au\u201d v\u1ec1 s\u1ef1 ti\u1ec7n l\u1ee3i<\/h2>\n<p>\u201c\u0110i\u1ec3m \u0111au\u201d v\u1ec1 s\u1ef1 ti\u1ec7n l\u1ee3i l\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 ng\u01b0\u1eddi mua ph\u1ea3i \u0111\u1ed1i m\u1eb7t trong nh\u1eefng c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y:<\/p>\n<ul>\n<li>Thi\u1ebfu n\u0103ng su\u1ea5t<\/li>\n<li>Thi\u1ebfu ti\u1ec7n l\u1ee3i<\/li>\n<li>Thi\u1ebfu tho\u1ea3i m\u00e1i<\/li>\n<\/ul>\n<p>Nh\u1eefng \u201c\u0111i\u1ec3m \u0111au\u201d v\u1ec1 s\u1ef1 thu\u1eadn ti\u1ec7n v\u00e0 n\u0103ng su\u1ea5t l\u00e0m gi\u1ea3m kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u.<\/p>\n<h3 id=\"2-1-cach-giai-quyet-diem-dau-ve-su-thuan-tien-va-nang-suat\">C\u00e1ch gi\u1ea3i quy\u1ebft \u201c\u0111i\u1ec3m \u0111au\u201d v\u1ec1 s\u1ef1 thu\u1eadn ti\u1ec7n v\u00e0 n\u0103ng su\u1ea5t<\/h3>\n<p>\u0110\u1ec3 xoa d\u1ecbu \u201c\u0111i\u1ec3m \u0111au\u201d c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ef1 thu\u1eadn ti\u1ec7n v\u00e0 n\u0103ng su\u1ea5t, h\u00e3y cho kh\u00e1ch h\u00e0ng th\u1ea5y s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u1eddi th\u01b0\u1eddng nh\u01b0 th\u1ebf n\u00e0o. S\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh v\u00e0 th\u00f4ng tin s\u1ea3n ph\u1ea9m trong nh\u1eefng ho\u00e0n c\u1ea3nh th\u1ef1c \u0111\u1ec3 t\u0103ng t\u00ednh ng\u01b0\u1eddi th\u1eadt \u2013 vi\u1ec7c th\u1eadt. \u0110\u1eebng qu\u00ean gi\u1ea3i th\u00edch r\u1eb1ng s\u1ea3n ph\u1ea9m n\u00e0y s\u1ebd khi\u1ebfn cu\u1ed9c s\u1ed1ng c\u1ee7a kh\u00e1ch h\u00e0ng thu\u1eadn ti\u1ec7n h\u01a1n b\u1ed9i ph\u1ea7n.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14987\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/bannerdraft3-862x401-1.jpg\" alt=\"bannerdraft3-862x401\" width=\"650\" height=\"302\" title=\"bannerdraft3-862x401-1\"><\/p>\n<h2 id=\"3-cham-soc-khach-hang-truc-tuyen-voi-diem-dau-3-diem-dau-ve-hanh-trinh-mua-sam\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn v\u1edbi \u201c\u0111i\u1ec3m \u0111au\u201d #3: \u201c\u0110i\u1ec3m \u0111au\u201d v\u1ec1 h\u00e0nh tr\u00ecnh mua s\u1eafm<\/h2>\n<p>H\u00e0nh tr\u00ecnh mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n ti\u1ec1m \u1ea9n nhi\u1ec1u \u201c\u0111i\u1ec3m \u0111au\u201d. \u201c\u0110i\u1ec3m \u0111au\u201d xu\u1ea5t hi\u1ec7n khi kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau nh\u1eadn ra v\u1ea5n \u0111\u1ec1 v\u00e0 k\u1ebft th\u00fac v\u1edbi s\u1ea3n ph\u1ea9m h\u1ecd c\u00f3 trong tay nh\u1eb1m gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u00f3.<\/p>\n<h3 id=\"3-1-1-diem-dau-khi-tim-kiem-tren-mang\">1. \u201c\u0110i\u1ec3m \u0111au\u201d khi t\u00ecm ki\u1ebfm tr\u00ean m\u1ea1ng<\/h3>\n<p>Kh\u00e1ch h\u00e0ng hi\u1ec7n nay mong \u0111\u1ee3i t\u00ecm c\u00e2u tr\u1ea3 l\u1eddi cho th\u1eafc m\u1eafc c\u1ee7a h\u1ecd tr\u00ean trang web v\u00e0 blog ch\u00ednh th\u1ee9c. Ngh\u0129a l\u00e0, b\u1ea1n c\u1ea7n ph\u1ea3i t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng t\u00ecm th\u1ea5y c\u00e1c s\u1ea3n ph\u1ea9m h\u1ecd \u0111ang mong mu\u1ed1n b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a c\u00f4ng c\u1ee5 t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh cho \u0111\u1ed1i t\u01b0\u1ee3ng ph\u00f9 h\u1ee3p, l\u01b0u \u00fd \u0111\u1ebfn \u0111i\u1ec3m thu\u1eadn ti\u1ec7n v\u00e0 n\u0103ng su\u1ea5t.<\/p>\n<p>Tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh, n\u1ed9i dung c\u1ee7a b\u1ea1n ph\u1ea3i mang t\u00ednh th\u01b0\u01a1ng hi\u1ec7u. Ngo\u00e0i ra, c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n n\u00ean s\u1eb5n s\u00e0ng \u1edf nh\u1eefng n\u01a1i mua s\u1eafm, c\u1ea3 tr\u00ean m\u1ea1ng l\u1eabn ngo\u00e0i \u0111\u1eddi.<\/p>\n<h3 id=\"3-2-2-diem-dau-ve-dieu-huong-website\">2. \u201c\u0110i\u1ec3m \u0111au\u201d v\u1ec1 \u0111i\u1ec1u h\u01b0\u1edbng website<\/h3>\n<p>B\u1ea1n \u0111\u00e3 bao gi\u1edd \u0111\u1ee9ng tr\u01b0\u1edbc m\u1ed9t ng\u00e3 t\u01b0 v\u00e0 b\u1ed1i r\u1ed1i tr\u01b0\u1edbc c\u00e1c lu\u1ed3ng giao th\u00f4ng ch\u01b0a? \u0110i\u1ec1u h\u01b0\u1edbng cho m\u1ed9t trang web c\u0169ng nh\u01b0 v\u1eady: c\u00e0ng khoa h\u1ecdc, c\u00e0ng d\u1ec5 d\u00f9ng c\u00e0ng ghi \u0111i\u1ec3m v\u1edbi kh\u00e1ch h\u00e0ng. H\u00e3y t\u00ecm hi\u1ec3u th\u00f4ng tin c\u01a1 b\u1ea3n v\u1ec1 \u0111i\u1ec1u h\u01b0\u1edbng trang web th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14985\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/pain-points-your-organization-how-to-motivate-to-get-an-intranet.png\" alt=\"pain-points-your-organization-how-to-motivate-to-get-an-intranet\" width=\"650\" height=\"406\" title=\"pain-points-your-organization-how-to-motivate-to-get-an-intranet\"><\/p>\n<h3 id=\"3-3-3-diem-dau-ve-chi-phi-va-tinh-trang-san-pham\">3. \u201c\u0110i\u1ec3m \u0111au\u201d v\u1ec1 chi ph\u00ed v\u00e0 t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m<\/h3>\n<p>Ng\u01b0\u1eddi mua c\u1ea7n bi\u1ebft khi n\u00e0o h\u00e0ng s\u1eb5n c\u00f3 \u0111\u1ec3 tr\u00e1nh ph\u1ea3i \u0111\u1ee3i qu\u00e1 l\u00e2u m\u1edbi nh\u1eadn \u0111\u01b0\u1ee3c. Ngo\u00e0i ra, h\u1ecd c\u1ea7n n\u1eafm \u0111\u01b0\u1ee3c t\u1ed5ng chi ph\u00ed (g\u1ed3m ph\u00ed giao h\u00e0ng). Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111a k\u00eanh s\u1ebd gi\u00fap b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra chi\u1ebfn l\u01b0\u1ee3c kinh doanh ph\u00f9 h\u1ee3p.<\/p>\n<h3 id=\"3-4-4-diem-dau-thanh-toan\">4. \u201c\u0110i\u1ec3m \u0111au\u201d thanh to\u00e1n<\/h3>\n<p>Gi\u1ecf h\u00e0ng v\u00e0 quy tr\u00ecnh thanh to\u00e1n c\u1ee7a b\u1ea1n ph\u1ea3i \u0111\u1ee7 th\u00f4ng tin c\u1ea7n thi\u1ebft v\u00e0 \u0111\u01a1n gi\u1ea3n. Quy tr\u00ecnh thanh to\u00e1n ph\u1ee9c t\u1ea1p s\u1ebd l\u00e0m n\u1ea3n l\u00f2ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u1edf gi\u00e2y cu\u1ed1i c\u00f9ng \u2013 th\u1eddi \u0111i\u1ec3m quan tr\u1ecdng nh\u1ea5t. V\u00ec v\u1eady, h\u00e3y t\u00ecm hi\u1ec3u c\u00e1ch t\u1ed1i \u01b0u h\u00f3a qu\u00e1 tr\u00ecnh thanh to\u00e1n \u0111\u1ec3 kh\u00e1ch kh\u00f4ng b\u1ecf gi\u1ecf h\u00e0ng khi t\u01b0\u1edfng nh\u01b0 giao d\u1ecbch \u0111\u00e3 \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n trong t\u1ea7m tay.<\/p>\n<h3 id=\"3-5-5-diem-dau-mua-sam-da-kenh\">5. \u201c\u0110i\u1ec3m \u0111au\u201d mua s\u1eafm \u0111a k\u00eanh<\/h3>\n<p>H\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng \u01b0a th\u00edch mua s\u1eafm \u0111a k\u00eanh v\u00e0 s\u1eed d\u1ee5ng nhi\u1ec1u thi\u1ebft b\u1ecb \u0111\u1ec3 mua s\u1eafm tr\u1ef1c tuy\u1ebfn. \u0110\u1ea3m b\u1ea3o c\u00e1c k\u00eanh b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi nhau v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh c\u0169ng \u0111\u01b0\u1ee3c coi tr\u1ecdng m\u1ed9t c\u00e1ch t\u01b0\u01a1ng \u0111\u01b0\u01a1ng.<\/p>\n<h3 id=\"3-6-6-diem-dau-khi-theo-doi-tinh-trang-hang-va-van-chuyen\">6. \u201c\u0110i\u1ec3m \u0111au\u201d khi theo d\u00f5i t\u00ecnh tr\u1ea1ng h\u00e0ng v\u00e0 v\u1eadn chuy\u1ec3n<\/h3>\n<p>Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 tr\u1ea1ng th\u00e1i \u0111\u01a1n \u0111\u1eb7t h\u00e0ng c\u1ee7a h\u1ecd ngay sau khi h\u1ecd thanh to\u00e1n. H\u1ecd mu\u1ed1n bi\u1ebft khi n\u00e0o m\u1ed9t s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c giao. H\u00e3y s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m v\u1eadn chuy\u1ec3n th\u00f4ng minh \u0111\u1ec3 gi\u00fap c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n v\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng lu\u00f4n h\u00e0i l\u00f2ng.<\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>V\u1ebd b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m<\/em><\/li>\n<li><em>V\u00ec sao kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n y\u00eau th\u00edch Masterskills live chat?<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u00ean h\u00e0nh tr\u00ecnh \u0111i \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, c\u00e1c \u201c\u0111i\u1ec3m \u0111au\u201d ch\u00ednh l\u00e0 nh\u1eefng ch\u01b0\u1edbng ng\u1ea1i v\u1eadt l\u1edbn nh\u1ea5t. \u201c\u0110i\u1ec3m \u0111au\u201d c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng b\u0103n kho\u0103n hay mong mu\u1ed1n, nhu c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c th\u1ecfa m\u00e3n. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn b\u1eb1ng vi\u1ec7c t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 l\u00e0 c\u00e1ch kh\u00e1m ph\u00e1 v\u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55429"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=55429"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55429\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=55429"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=55429"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=55429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}