{"id":55562,"date":"2023-12-20T15:10:39","date_gmt":"2023-12-20T08:10:39","guid":{"rendered":"https:\/\/masterskills.org\/blog\/chinh-phuc-khach-hang-qua-cau-chuyen.html"},"modified":"2023-12-20T15:10:39","modified_gmt":"2023-12-20T08:10:39","slug":"chinh-phuc-khach-hang-qua-cau-chuyen","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/chinh-phuc-khach-hang-qua-cau-chuyen.html","title":{"rendered":"Chinh ph\u1ee5c kh\u00e1ch h\u00e0ng qua c\u00e2u chuy\u1ec7n"},"content":{"rendered":"
C\u00e1c c\u00f4ng ty th\u01b0\u1eddng ngh\u0129 r\u1eb1ng c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u ph\u1ea3i n\u00f3i v\u1ec1 doanh nghi\u1ec7p. Nh\u01b0ng Courtney Apps, m\u1ed9t chuy\u00ean gia ti\u1ebfp th\u1ecb b\u1eb1ng n\u1ed9i dung \u1edf Vancouver, Canada, cho r\u1eb1ng \u0111\u00e2y l\u00e0 m\u1ed9t quan ni\u1ec7m sai l\u1ea7m.<\/p>\n

Theo Apps, c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u ph\u1ea3i n\u00f3i v\u1ec1 kh\u00e1ch h\u00e0ng, v\u1ec1 nh\u1eefng ni\u1ec1m tin, gi\u00e1 tr\u1ecb, m\u1ee5c \u0111\u00edch, \u00fd ngh\u0129a m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 cao v\u00e0 \u0111ang theo \u0111u\u1ed5i. Khi doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t c\u00e2u chuy\u1ec7n v\u1ec1 m\u1ed9t nh\u00e3n hi\u1ec7u c\u00f3 n\u1ed9i dung nh\u01b0 th\u1ebf, ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd t\u1ef1 h\u00e0o v\u1ec1 nh\u00e3n hi\u1ec7u \u0111\u00f3 v\u00e0 s\u1ebd t\u1ef1 nguy\u1ec7n tr\u1edf th\u00e0nh s\u1ee9 gi\u1ea3 qu\u1ea3ng b\u00e1 truy\u1ec1n mi\u1ec7ng cho nh\u00e3n hi\u1ec7u.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 vi\u1ebft n\u00ean m\u1ed9t c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u c\u00f3 kh\u1ea3 n\u0103ng chinh ph\u1ee5c kh\u00e1ch h\u00e0ng? Apps khuy\u00ean doanh nghi\u1ec7p tr\u01b0\u1edbc ti\u00ean c\u1ea7n xem l\u1ea1i ngu\u1ed3n g\u1ed1c h\u00ecnh th\u00e0nh c\u1ee7a m\u00ecnh \u0111\u1ec3 t\u00ecm m\u1ed9t c\u00e2u chuy\u1ec7n c\u00f3 s\u1ee9c thu h\u00fat, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia s\u1ebb d\u1ec5 d\u00e0ng v\u00e0 c\u00f3 t\u00ednh t\u01b0\u01a1ng t\u00e1c cao, l\u00e0m cho kh\u00e1ch h\u00e0ng g\u1eafn k\u1ebft h\u01a1n v\u1edbi nh\u00e3n hi\u1ec7u. C\u00e2u chuy\u1ec7n t\u00edch c\u1ef1c th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u00f3n nh\u1eadn t\u1ed1t h\u01a1n chuy\u1ec7n ti\u00eau c\u1ef1c v\u00e0 c\u00e2u chuy\u1ec7n kh\u01a1i g\u1ee3i nhu c\u1ea7u h\u01b0\u1edbng \u0111\u1ebfn nh\u1eefng \u0111i\u1ec1u t\u1ed1t \u0111\u1eb9p h\u01a1n c\u1ee7a kh\u00e1ch h\u00e0ng th\u01b0\u1eddng s\u1ebd \u0111em l\u1ea1i nhi\u1ec1u k\u1ebft qu\u1ea3. Cu\u1ed1i c\u00f9ng, c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u ph\u1ea3i \u0111\u01b0\u1ee3c nh\u1ea5t qu\u00e1n trong m\u1ecdi \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e3n hi\u1ec7u. Nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y \u0111\u01b0\u1ee3c Apps tr\u00ecnh b\u00e0y c\u1ee5 th\u1ec3 nh\u01b0 sau.<\/p>\n

Nh\u00ecn l\u1ea1i xu\u1ea5t ph\u00e1t \u0111i\u1ec3m c\u1ee7a m\u00ecnh<\/h2>\n

Apps khuy\u00ean doanh nghi\u1ec7p n\u00ean ngh\u0129 \u0111\u1ebfn vi\u1ec7c l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 li\u00ean k\u1ebft gi\u1eefa xu\u1ea5t ph\u00e1t \u0111i\u1ec3m h\u00ecnh th\u00e0nh c\u1ee7a m\u00ecnh v\u1edbi ho\u00e0n c\u1ea3nh, v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i. H\u00e3y t\u1ef1 h\u1ecfi doanh nghi\u1ec7p c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 g\u00ec cho kh\u00e1ch h\u00e0ng hay \u0111em \u0111\u1ebfn cho h\u1ecd gi\u1ea3i ph\u00e1p n\u00e0o. C\u00e2u tr\u1ea3 l\u1eddi cho nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y c\u00f3 th\u1ec3 d\u00f9ng \u0111\u1ec3 m\u1edf \u0111\u1ea7u cho c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u. N\u00f3i c\u00e1ch kh\u00e1c, h\u00e3y \u0111i t\u00ecm s\u1ef1 li\u00ean h\u1ec7 gi\u1eefa m\u1ee5c \u0111\u00edch kinh doanh c\u1ee7a doanh nghi\u1ec7p v\u1edbi nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u00e0m \u0111\u1ea7u c\u00e2u chuy\u1ec7n.<\/p>\n

FedEx l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh. Xu\u1ea5t th\u00e2n t\u1eeb m\u1ed9t c\u00f4ng ty giao nh\u1eadn \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp v\u00e0o n\u0103m 1973, m\u1ee5c \u0111\u00edch c\u1ee7a FedEx l\u00e0 l\u00e0m m\u1ed9t cu\u1ed9c c\u00e1ch m\u1ea1ng v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a sao cho c\u00f3 th\u1ec3 giao h\u00e0ng tr\u00ean ph\u1ea1m vi to\u00e0n c\u1ea7u ch\u1ec9 trong v\u00f2ng m\u1ed9t, hai ng\u00e0y. Hi\u1ec7n nay, ho\u1ea1t \u0111\u1ed9ng c\u1ee7a FedEx kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf l\u0129nh v\u1ef1c giao nh\u1eadn nh\u01b0ng c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u n\u00e0y v\u1eabn kh\u00f4ng c\u00f3 g\u00ec thay \u0111\u1ed5i. \u0110\u00f3 l\u00e0 FedEx mu\u1ed1n k\u1ebft n\u1ed1i th\u1ebf gi\u1edbi l\u1ea1i v\u1edbi nhau.<\/p>\n

\"C\u00e2u<\/p>\n

FedEx v\u1eabn lu\u00f4n trung th\u00e0nh v\u1edbi xu\u1ea5t ph\u00e1t \u0111i\u1ec3m \u2018k\u1ebft n\u1ed1i th\u1ebf gi\u1edbi\u2019.<\/p>\n<\/div>\n

L\u00e0m cho c\u00e2u chuy\u1ec7n d\u1ec5 \u0111\u01b0\u1ee3c chia s\u1ebb<\/h2>\n

Trong th\u1ebf gi\u1edbi \u201clu\u00f4n \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i\u201d hi\u1ec7n nay, ng\u01b0\u1eddi ti\u00eau d\u00f9ng kh\u00f4ng nh\u1eefng mu\u1ed1n nghe \u0111\u01b0\u1ee3c m\u1ed9t c\u00e2u chuy\u1ec7n m\u00e0 c\u00f2n mu\u1ed1n m\u00ecnh l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u00e2u chuy\u1ec7n \u1ea5y. Theo Apps, nh\u1eefng nh\u00e3n hi\u1ec7u th\u00e0nh c\u00f4ng bi\u1ebft c\u00e1ch t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f9ng t\u1ea1o ra v\u00e0 g\u1eafn k\u1ebft v\u1edbi c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u th\u00f4ng qua c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i hay c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb kh\u00e1c, v\u00ec h\u1ecd hi\u1ec3u r\u1eb1ng n\u1ed9i dung do ch\u00ednh ng\u01b0\u1eddi ti\u00eau d\u00f9ng t\u1ea1o ra th\u01b0\u1eddng c\u00f3 s\u1ee9c th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng r\u1ea5t l\u1edbn. V\u00ec v\u1eady, Apps khuy\u00ean doanh nghi\u1ec7p n\u00ean l\u00e0m cho c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u c\u1ee7a m\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia s\u1ebb d\u1ec5 d\u00e0ng c\u1ea3 tr\u00ean m\u00f4i tr\u01b0\u1eddng tr\u1ef1c tuy\u1ebfn l\u1eabn b\u00ean ngo\u00e0i, b\u1eb1ng c\u00e0ng nhi\u1ec1u c\u00e1ch c\u00e0ng t\u1ed1t.<\/p>\n

Recreation Equipment Inc. (REI) l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng ty \u0111i\u1ec3n h\u00ecnh bi\u1ebft c\u00e1ch x\u00e2y d\u1ef1ng m\u1ed9t c\u00e2u chuy\u1ec7n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia s\u1ebb nhanh ch\u00f3ng. V\u00e0o ng\u00e0y \u201cTh\u1ee9 S\u00e1u \u0110en\u201d (Black Friday) \u1edf M\u1ef9 v\u00e0o n\u0103m 2015, REI \u0111\u00e3 \u0111\u00f3ng c\u1eeda ho\u1ea1t \u0111\u1ed9ng v\u00e0 m\u1eddi c\u1ed9ng \u0111\u1ed3ng tr\u00ean c\u00e1c m\u1ea1ng truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a m\u00ecnh l\u00e0m \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1: t\u1eeb b\u1ecf vi\u1ec7c x\u1ebfp h\u00e0ng r\u1ed3ng r\u1eafn \u0111\u1ec3 \u0111i mua s\u1eafm v\u00e0 tham gia c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c b\u00ean ngo\u00e0i. Chi\u1ebfn d\u1ecbch v\u1edbi hashtag (m\u1ed9t t\u1eeb ho\u1eb7c m\u1ed9t chu\u1ed7i c\u00e1c k\u00fd t\u1ef1 li\u00ean ti\u1ebfp nhau \u0111\u01b0\u1ee3c \u0111\u1eb7t sau d\u1ea5u # c\u00f3 t\u00e1c d\u1ee5ng gi\u00fap cho n\u1ed9i dung c\u00e1c b\u00e0i \u0111\u0103ng d\u1ec5 d\u00e0ng t\u1edbi \u0111\u01b0\u1ee3c v\u1edbi nh\u1eefng ng\u01b0\u1eddi c\u00f3 chung m\u1ed1i quan t\u00e2m) #optoutside c\u1ee7a REI \u0111\u00e3 gi\u00e0nh \u0111\u01b0\u1ee3c s\u1ef1 h\u01b0\u1edfng \u1ee9ng nhi\u1ec7t t\u00ecnh t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng ch\u1ee7 l\u1ef1c c\u1ee7a c\u00f4ng ty. V\u00e0 n\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c chia s\u1ebb r\u1ed9ng r\u00e3i sau \u0111\u00f3, t\u1ea1o ra 1,2 t\u1ec9 l\u01b0\u1ee3t b\u00ecnh lu\u1eadn ch\u1ec9 trong n\u0103m 2015. N\u0103m 2016, REI \u0111\u00e3 l\u1eb7p l\u1ea1i chi\u1ebfn d\u1ecbch n\u00e0y.<\/p>\n

K\u1ec3 m\u1ed9t c\u00e2u chuy\u1ec7n t\u00edch c\u1ef1c<\/h2>\n

M\u1ed9t c\u00e2u chuy\u1ec7n c\u00f3 \u00fd ngh\u0129a ph\u1ea3i ph\u1ea3n \u00e1nh \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 kh\u01a1i g\u1ee3i cho h\u1ecd nh\u1eefng nhu c\u1ea7u tr\u00ean m\u1ee9c c\u01a1 b\u1ea3n, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00f3 nhi\u1ec1u th\u1eddi gian h\u01a1n cho nh\u1eefng ng\u01b0\u1eddi th\u01b0\u01a1ng y\u00eau, th\u00e0nh c\u00f4ng trong ngh\u1ec1 nghi\u1ec7p hay s\u1ef1 th\u00e0nh \u0111\u1ea1t n\u00f3i chung. N\u1ebfu c\u00e2u chuy\u1ec7n l\u00e0m cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p gi\u00fap h\u1ecd \u0111i \u0111\u1ebfn g\u1ea7n h\u01a1n v\u1edbi nh\u1eefng m\u1ee5c ti\u00eau h\u01b0\u1edbng t\u1edbi s\u1ef1 th\u00e0nh \u0111\u1ea1t c\u1ee7a m\u00ecnh th\u00ec m\u1edbi th\u1eadt s\u1ef1 c\u00f3 t\u00e1c d\u1ee5ng v\u1ec1 m\u1eb7t ti\u1ebfp th\u1ecb v\u00e0 x\u00e2y d\u1ef1ng nh\u00e3n hi\u1ec7u.<\/p>\n

Harley Davidson l\u00e0 m\u1ed9t nh\u00e3n hi\u1ec7u kh\u00e1 n\u1ed5i ti\u1ebfng trong vi\u1ec7c l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 th\u00e0nh \u0111\u1ea1t v\u00e0 m\u00e3n nguy\u1ec7n. Nh\u00e3n hi\u1ec7u n\u00e0y k\u1ec3 m\u1ed9t c\u00e2u chuy\u1ec7n v\u1ec1 ni\u1ec1m vui, s\u1ef1 t\u1ef1 do v\u00e0 t\u00ednh c\u00e1 nh\u00e2n, nh\u1eefng \u0111i\u1ec1u m\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng lu\u00f4n h\u01b0\u1edbng \u0111\u1ebfn trong \u00fd ni\u1ec7m v\u1ec1 s\u1ef1 th\u00e0nh \u0111\u1ea1t v\u00e0 m\u00e3n nguy\u1ec7n. C\u00e2u chuy\u1ec7n c\u1ee7a nh\u00e3n hi\u1ec7u n\u00e0y chuy\u1ec3n t\u1ea3i m\u1ed9t th\u00f4ng \u0111i\u1ec7p m\u1ea1nh m\u1ebd r\u1eb1ng ng\u01b0\u1eddi l\u00e1i xe Harley lu\u00f4n kh\u00e1t khao s\u1ed1ng m\u1ed9t cu\u1ed9c s\u1ed1ng t\u1ef1 do v\u00e0 mong mu\u1ed1n hi\u1ec7n th\u1ef1c h\u00f3a nh\u1eefng \u01b0\u1edbc m\u01a1 c\u1ee7a m\u00ecnh.<\/p>\n

\"C\u00e1ch<\/p>\n

C\u00e2u chuy\u1ec7n c\u1ee7a Harley Davidson lu\u00f4n truy\u1ec1n t\u1ea3i m\u1ed9t th\u00f4ng \u0111i\u1ec7p m\u1ea1nh m\u1ebd v\u1ec1 kh\u00e1t khao s\u1ed1ng m\u1ed9t cu\u1ed9c s\u1ed1ng t\u1ef1 do v\u00e0 mong mu\u1ed1n hi\u1ec7n th\u1ef1c h\u00f3a \u01b0\u1edbc m\u01a1.<\/p>\n<\/div>\n

T\u00ednh nh\u1ea5t qu\u00e1n<\/h2>\n

M\u1ed9t c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u ph\u1ea3i c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 nh\u1ea5t qu\u00e1n \u1edf m\u1ecdi k\u00eanh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. Cho d\u00f9 kh\u00e1ch h\u00e0ng ti\u1ebfp x\u00fac v\u1edbi nh\u00e3n hi\u1ec7u qua b\u1ea5t c\u1ee9 k\u00eanh n\u00e0o th\u00ec n\u1ed9i dung c\u1ee7a c\u00e2u chuy\u1ec7n c\u0169ng kh\u00f4ng thay \u0111\u1ed5i. Theo Apps, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ki\u1ec3m tra \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch th\u1eed nghi\u1ec7m th\u00e1o logo ra kh\u1ecfi n\u1ed9i dung c\u1ee7a c\u00e2u chuy\u1ec7n. N\u1ebfu ng\u01b0\u1eddi ti\u00eau d\u00f9ng ch\u1ec9 c\u1ea7n \u0111\u1ecdc n\u1ed9i dung v\u00e0 \u0111o\u00e1n \u0111\u01b0\u1ee3c nh\u00e3n hi\u1ec7u n\u00e0o \u0111\u1ee9ng sau c\u00e2u chuy\u1ec7n \u1ea5y th\u00ec xem nh\u01b0 doanh nghi\u1ec7p \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c t\u00ednh nh\u1ea5t qu\u00e1n.<\/p>\n

\"C\u00e1ch<\/p>\n

Lush v\u00e0 nh\u1ea5t qu\u00e1n v\u1ec1 s\u1ef1 \u2018t\u01b0\u01a1i m\u1edbi\u2019 trong nh\u1eefng c\u00e2u chuy\u1ec7n<\/p>\n<\/div>\n

Nh\u00e3n hi\u1ec7u m\u1ef9 ph\u1ea9m Lush l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t c\u00e2u chuy\u1ec7n c\u00f3 t\u00ednh nh\u1ea5t qu\u00e1n cao. Lush k\u1ec3 c\u00e2u chuy\u1ec7n v\u1ec1 nh\u1eefng s\u1ea3n ph\u1ea9m th\u1ee7 c\u00f4ng \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t t\u1eeb c\u00e1c th\u00e0nh ph\u1ea7n c\u00f3 ngu\u1ed3n g\u1ed1c t\u1ef1 nhi\u00ean, th\u00e2n thi\u1ec7n v\u1edbi m\u00f4i tr\u01b0\u1eddng v\u00e0 h\u1ea7u h\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ec3 tr\u1ea7n thay v\u00ec \u0111\u00f3ng g\u00f3i c\u00f4ng nghi\u1ec7p. B\u1ea5t c\u1ee9 th\u00f4ng \u0111i\u1ec7p hay h\u00ecnh th\u1ee9c ti\u1ebfp th\u1ecb n\u00e0o c\u1ee7a nh\u00e3n hi\u1ec7u n\u00e0y c\u0169ng nh\u1ea5n m\u1ea1nh nh\u1eefng n\u1ed9i dung tr\u00ean. \u0110a s\u1ed1 s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y tr\u00ean k\u1ec7 \u1edf d\u1ea1ng ch\u01b0a \u0111\u00f3ng g\u00f3i v\u00e0 ch\u1ec9 b\u1ecdc l\u1ea1i sau khi \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng mua. S\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u00f3ng g\u00f3i tr\u01b0\u1edbc th\u01b0\u1eddng c\u00f3 m\u00f4 t\u1ea3 th\u00e0nh ph\u1ea7n r\u00f5 r\u00e0ng b\u00ean ngo\u00e0i k\u00e8m theo mi\u1ebfng nh\u00e3n r\u1eddi c\u00f3 in h\u00ecnh khu\u00f4n m\u1eb7t m\u1ec9m c\u01b0\u1eddi c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00e3 \u0111\u00f3ng g\u00f3i ch\u00fang. Ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd kh\u00f3 m\u00e0 l\u1eabn Lush v\u1edbi nh\u00e3n hi\u1ec7u kh\u00e1c v\u00e0 hi\u1ec3u r\u00f5 v\u00ec sao h\u1ecd mu\u1ed1n quay l\u1ea1i mua h\u00e0ng mang nh\u00e3n hi\u1ec7u n\u00e0y nh\u1eefng l\u1ea7n sau.<\/p>\n

Nh\u1ea5t Nguy\u00ean \/ MarketingProfs<\/em><\/p>\n

* Ngu\u1ed3n: Doanh nh\u00e2n Cu\u1ed1i tu\u1ea7n<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Theo Apps, c\u00e2u chuy\u1ec7n v\u1ec1 nh\u00e3n hi\u1ec7u ph\u1ea3i n\u00f3i v\u1ec1 kh\u00e1ch h\u00e0ng, v\u1ec1 nh\u1eefng ni\u1ec1m tin, gi\u00e1 tr\u1ecb, m\u1ee5c \u0111\u00edch, \u00fd ngh\u0129a m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 cao v\u00e0 \u0111ang theo \u0111u\u1ed5i. Khi doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed9t c\u00e2u chuy\u1ec7n v\u1ec1 m\u1ed9t nh\u00e3n hi\u1ec7u c\u00f3 n\u1ed9i dung nh\u01b0 th\u1ebf, ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd t\u1ef1 h\u00e0o v\u1ec1 nh\u00e3n hi\u1ec7u \u0111\u00f3 v\u00e0 s\u1ebd t\u1ef1 nguy\u1ec7n tr\u1edf th\u00e0nh s\u1ee9 gi\u1ea3 qu\u1ea3ng b\u00e1 truy\u1ec1n mi\u1ec7ng cho nh\u00e3n hi\u1ec7u.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55562"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=55562"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55562\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=55562"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=55562"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=55562"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}