{"id":55809,"date":"2023-12-20T15:53:38","date_gmt":"2023-12-20T08:53:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/su-dung-subiz-api-de-dong-bo-du-lieu-ve-khach-hang-tiem-nang.html"},"modified":"2023-12-20T15:53:38","modified_gmt":"2023-12-20T08:53:38","slug":"su-dung-subiz-api-de-dong-bo-du-lieu-ve-khach-hang-tiem-nang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/su-dung-subiz-api-de-dong-bo-du-lieu-ve-khach-hang-tiem-nang.html","title":{"rendered":"S\u1eed d\u1ee5ng Subiz API \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng"},"content":{"rendered":"<div id=\"test\">B\u00e0i vi\u1ebft l\u00e0 ph\u1ea7n 4\u00a0trong chu\u1ed7i n\u1ed9i dung \u201cBi\u1ebfn m\u1ed7i t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng th\u00e0nh c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng v\u1edbi live chat\u201d m\u00e0 Subiz t\u1ed5ng h\u1ee3p nh\u1eb1m\u00a0gi\u00fap b\u1ea1n hi\u1ec3u th\u00eam v\u1ec1 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng trong ph\u1ec5u b\u00e1n h\u00e0ng, c\u0169ng nh\u01b0 n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng t\u00e1c \u0111\u1ed9ng c\u1ee7a live chat t\u1edbi ph\u1ec5u v\u00e0 c\u00e1ch t\u1eadn d\u1ee5ng live chat \u0111\u1ec3 n\u00e2ng cao t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i gi\u1eefa c\u00e1c giai \u0111o\u1ea1n.\u00a0Chu\u1ed7i b\u00e0i vi\u1ebft g\u1ed3m c\u00e1c ph\u1ea7n:<\/p>\n<ul>\n<li>Ph\u1ea7n 1:\u00a0Ph\u1ec5u b\u00e1n h\u00e0ng v\u00e0 nh\u1eefng \u0111i\u1ec1u b\u1ea1n th\u01b0\u1eddng hi\u1ec3u sai<\/li>\n<li>Ph\u1ea7n 2:\u00a0Live chat t\u00e1c \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o t\u1edbi ph\u1ec5u b\u00e1n h\u00e0ng?<\/li>\n<li>Ph\u1ea7n 3:\u00a0T\u1ea1o t\u1eadp kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1edbi Live Chat<\/li>\n<li>Ph\u1ea7n 4:\u00a0S\u1eed d\u1ee5ng Subiz API \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u v\u1ec1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/li>\n<li>Ph\u1ea7n 5:\u00a0T\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 \u201cnu\u00f4i d\u01b0\u1ee1ng\u201d ti\u1ec1m n\u0103ng mua h\u00e0ng<\/li>\n<\/ul>\n<h2 id=\"1-api-la-gi\">API l\u00e0 g\u00ec?<\/h2>\n<p>API (giao th\u1ee9c truy\u1ec1n d\u1eef li\u1ec7u gi\u1eefa c\u00e1c \u1ee9ng d\u1ee5ng) l\u00e0 c\u00e1ch \u0111\u1ec3 c\u00e1c ph\u1ea7n m\u1ec1m (h\u1ec7 \u0111i\u1ec1u h\u00e0nh, \u1ee9ng d\u1ee5ng, c\u00e1c module trong h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p\u2026) giao ti\u1ebfp v\u1edbi nhau v\u00e0 t\u1eadn d\u1ee5ng n\u0103ng l\u1ef1c c\u1ee7a nhau.<\/p>\n<div id=\"attachment_9871\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9871 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/2023\/12\/API-1.png\" alt=\"Subiz cung c\u1ea5p API m\u1edf (public API)\" width=\"600\" height=\"250\" title=\"API-1\"><\/p>\n<p class=\"wp-caption-text\">Subiz cung c\u1ea5p API m\u1edf (public API)<\/p>\n<\/div>\n<p>D\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng l\u00e0 t\u00e0i s\u1ea3n v\u00f4 gi\u00e1 c\u1ee7a doanh nghi\u1ec7p, tuy nhi\u00ean do b\u1ecb ph\u00e2n m\u1ea3nh \u1edf nhi\u1ec1u b\u1ed9 ph\u1eadn kh\u00e1c nhau khi\u1ebfn cho vi\u1ec7c khai th\u00e1c, s\u1eed d\u1ee5ng kh\u00f4ng hi\u1ec7u qu\u1ea3.<\/p>\n<p>S\u1ebd th\u1eadt tuy\u1ec7t v\u1eddi n\u1ebfu th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u1eeba t\u01b0\u01a1ng t\u00e1c v\u1edbi b\u1ea1n tr\u00ean c\u1eeda s\u1ed5 chat Subiz \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef, c\u1eadp nh\u1eadt l\u00ean t\u1ea5t c\u1ea3 c\u00e1c h\u1ec7 th\u1ed1ng CRM, Ticket, Email marketing,\u2026. \u0111\u1ec3 c\u00e1c h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u, ph\u00e2n lo\u1ea1i, nh\u1eadn di\u1ec7n kh\u00e1ch h\u00e0ng khi quay l\u1ea1i v\u00e0 ti\u1ebfn h\u00e0nh c\u00e1c chi\u1ebfn d\u1ecbch marketing ph\u00f9 h\u1ee3p.<\/p>\n<p>\u0110\u1ec3 gi\u1ea3i quy\u1ebft vi\u1ec7c n\u00e0y, Subiz cung c\u1ea5p API m\u1edf (public API) cho ph\u00e9p c\u00e1c h\u1ec7 th\u1ed1ng ti\u1ebfp nh\u1eadn to\u00e0n b\u1ed9 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng c\u00f3 t\u01b0\u01a1ng t\u00e1c qua Subiz.<\/p>\n<p>Vi\u1ec7c t\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a API trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y s\u1ebd gi\u00fap b\u1ea1n n\u00e2ng t\u1ea7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u1ee9ng d\u1ee5ng API trong vi\u1ec7c t\u1ea1o danh s\u00e1ch kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng:<\/p>\n<h2 id=\"2-tao-du-lieu-cho-email-marketing-voi-subiz-api\">T\u1ea1o d\u1eef li\u1ec7u cho Email marketing v\u1edbi Subiz API<\/h2>\n<p>Theo th\u1ed1ng k\u00ea, ho\u1ea1t \u0111\u1ed9ng email marketing mang l\u1ea1i th\u00eam t\u1edbi 23% doanh s\u1ed1 b\u00e1n h\u00e0ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p. V\u00e0 n\u1ebfu, kh\u00e1ch truy c\u1eadp \u0111\u00e3 t\u1eebng gh\u00e9 website b\u1ea1n, t\u01b0\u01a1ng t\u00e1c v\u1edbi b\u1ea1n qua c\u1eeda s\u1ed5 chat, t\u1ee9c l\u00e0 h\u1ecd c\u00f3 quan t\u00e2m, c\u00f3 nhu c\u1ea7u th\u1ef1c v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 b\u1ea1n cung c\u1ea5p, \u0111\u00e2y nh\u1ea5t \u0111\u1ecbnh l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng b\u1ea1n n\u00ean ch\u0103m s\u00f3c.<\/p>\n<p>Kh\u00f4ng c\u1ea7n nh\u1eadp li\u1ec7u th\u1ee7 c\u00f4ng, b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng Subiz API \u0111\u1ec3 g\u1ecdi d\u1eef li\u1ec7u v\u00e0 chuy\u1ec3n th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0o danh s\u00e1ch li\u00ean h\u1ec7 c\u1ee7a Email Marketing m\u00e0 doanh nghi\u1ec7p b\u1ea1n \u0111ang s\u1eed d\u1ee5ng (Mailchimp, getResponse, iContact, Zetamail,\u2026).<\/p>\n<p>V\u1edbi s\u1ef1 ki\u1ec7n k\u1ebft th\u00fac chat (chat_ended), ho\u1eb7c tin nh\u1eafn (offline_message), d\u1eef li\u1ec7u kh\u00e1ch truy c\u1eadp ngay l\u1eadp t\u1ee9c \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9873\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/2023\/12\/4-1-e1478764324510.png\" alt=\"4-1\" width=\"500\" height=\"136\" title=\"4-1-e1478764324510\"><\/p>\n<p>T\u1eeb \u0111\u00f3 b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u1ea1o c\u00e1c chi\u1ebfn d\u1ecbch (campaign) ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau (\u01afu \u0111\u00e3i, ch\u00fac m\u1eebng, chia s\u1ebb gi\u00e1 tr\u1ecb, t\u0103ng k\u1ebft n\u1ed1i,\u2026).<\/p>\n<p><em>* L\u01b0u \u00fd: M\u1ed7i c\u00f4ng c\u1ee5 email marketing c\u00f3 \u0111i\u1ec3m nh\u1eadn API kh\u00e1c nhau. H\u00e3y ch\u1eafc ch\u1eafn c\u00f4ng c\u1ee5 b\u1ea1n d\u00f9ng c\u00f3 h\u1ed7 tr\u1ee3 \u0111i\u1ec3m nh\u1eadn API.<\/em><\/p>\n<p><em>* Xem h\u01b0\u1edbng d\u1eabn T\u00edch h\u1ee3p d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng tr\u00ean Subiz v\u00e0o n\u1ec1n t\u1ea3ng Zetamail<\/em><\/p>\n<h2 id=\"3-tao-du-lieu-vao-he-thong-ticket\">T\u1ea1o d\u1eef li\u1ec7u v\u00e0o h\u1ec7 th\u1ed1ng ticket<\/h2>\n<p>V\u1edbi m\u1ed9t doanh nghi\u1ec7p ch\u00fa tr\u1ecdng v\u00e0o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, h\u1ec7 th\u1ed1ng ticket l\u00e0 c\u00f4ng c\u1ee5 kh\u00f4ng th\u1ec3 thi\u1ebfu gi\u00fap b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch h\u1ec7 th\u1ed1ng v\u00e0 chuy\u00ean nghi\u1ec7p h\u01a1n. \u0110\u00e2y l\u00e0 n\u01a1i gi\u00fap ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 theo d\u00f5i, l\u01b0u tr\u1eef, th\u1ed1ng k\u00ea c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch t\u1eadp trung, d\u1ec5 ph\u00e2n c\u1ea5p, l\u01b0u chuy\u1ec3n ho\u1eb7c truy nh\u1eadp th\u00f4ng tin t\u1eeb nhi\u1ec1u h\u1ed7 tr\u1ee3 vi\u00ean trong c\u00f9ng nh\u00f3m.<\/p>\n<p>V\u1edbi nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ea7n theo d\u00f5i v\u00e0 ti\u1ebfp t\u1ee5c t\u01b0\u01a1ng t\u00e1c, ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch c\u00e1 nh\u00e2n, b\u1ea1n c\u00f3 th\u1ec3 th\u00f4ng qua Subiz API \u0111\u1ec3 chuy\u1ec3n d\u1eef li\u1ec7u v\u1ec1 h\u1ec7 th\u1ed1ng ticket qu\u1ea3n l\u00fd.<\/p>\n<p>V\u00ed d\u1ee5, Subiz \u0111ang s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng ticket c\u1ee7a Freshdesk. V\u1edbi nh\u1eefng cu\u1ed9c chat \u0111\u01b0\u1ee3c g\u1eafn tag l\u00e0 \u201cissue\u201d th\u00ec d\u1eef li\u1ec7u t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n v\u1ec1 theo d\u1ea1ng:<\/p>\n<ul>\n<li>Ti\u00eau \u0111\u1ec1: [Subiz.com] Chat with website domain (c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh)<\/li>\n<li>N\u1ed9i dung: To\u00e0n b\u1ed9 n\u1ed9i dung cu\u1ed9c chat (transcript)<\/li>\n<li>Tag: Issue<\/li>\n<li>Ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch: T\u1ef1 \u0111\u1ed9ng ph\u00e2n c\u00f4ng cho agent ph\u1ee5 tr\u00e1ch th\u1ebb Issue<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9865\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/2023\/12\/Create-ticket.png\" alt=\"Create ticket\" width=\"898\" height=\"421\" title=\"Create-ticket\"><\/p>\n<p><em>* L\u01b0u \u00fd: C\u00e1c h\u1ec7 th\u1ed1ng ticket kh\u00e1c nhau s\u1ebd c\u00f3 \u0111i\u1ec3m nh\u1eadn API kh\u00e1c nhau. H\u00e3y chuy\u1ec3n cho Developer b\u00ean b\u1ea1n t\u00ecm hi\u1ec3u \u0111\u1ec3 k\u1ebft n\u1ed1i c\u00e1c h\u1ec7 th\u1ed1ng.<\/em><\/p>\n<h2 id=\"4-tich-hop-du-lieu-vao-crm-quan-ly-khach-hang\">T\u00edch h\u1ee3p d\u1eef li\u1ec7u v\u00e0o CRM (Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng)<\/h2>\n<p>CRM (qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng) gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u1edf th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i ho\u1eb7c s\u1ebd h\u00ecnh th\u00e0nh trong t\u01b0\u01a1ng lai, t\u1eeb \u0111\u00f3 h\u00ecnh th\u00e0nh c\u00e1c m\u1ed1i quan h\u1ec7 trong kinh doanh.<\/p>\n<p>Trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c tr\u00ean website, ch\u1ec9 m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ed1t quy\u1ebft \u0111\u1ecbnh mua s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 ngay l\u1eadp t\u1ee9c. V\u1edbi nh\u00f3m c\u00f2n l\u1ea1i, b\u1ea1n v\u1eabn c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 chuy\u1ec3n h\u1ecd th\u00e0nh kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai. H\u00e3y l\u01b0u h\u1ecd v\u00e0o CRM v\u00e0 lu\u00f4n duy tr\u00ec m\u1ed1i li\u00ean l\u1ea1c v\u1edbi h\u1ecd.<\/p>\n<p>Nh\u01b0ng l\u01b0u b\u1eb1ng c\u00e1ch n\u00e0o? B\u1eaft c\u00e1c agent (h\u1ed7 tr\u1ee3 vi\u00ean) ng\u1ed3i nh\u1eadp li\u1ec7u?<\/p>\n<p>Kh\u00f4ng! Subiz API gi\u00fap c\u00e1c h\u1ec7 th\u1ed1ng CRM c\u00f3 th\u1ec3 truy nh\u1eadp, g\u1ecdi d\u1eef li\u1ec7u m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 t\u1ee9c th\u1eddi (real-time).<\/p>\n<p>V\u00ed d\u1ee5, khi s\u1ef1 ki\u1ec7n k\u1ebft th\u00fac chat (end_chat) ho\u1eb7c g\u1eedi tin nh\u1eafn (offline message) \u0111\u01b0\u1ee3c ghi nh\u1eadn, d\u1eef li\u1ec7u s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt ngay l\u1eadp t\u1ee9c trong h\u1ec7 th\u1ed1ng CRM nh\u01b0: th\u00f4ng tin kh\u00e1ch h\u00e0ng; l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c; n\u1ed9i dung cu\u1ed9c chat\/tin nh\u1eafn \u0111\u00ednh k\u00e8m\u2026<\/p>\n<p>V\u1edbi t\u1eebng nh\u00f3m\/\u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t l\u1ecbch ngay tr\u00ean CRM \u0111\u1ec3 \u0111\u01b0\u1ee3c nh\u1eafc l\u1ecbch v\u1ec1 nh\u1eefng thao t\u00e1c k\u1ebf ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u00f3.<\/p>\n<p>V\u00e0 nh\u1eefng c\u01a1 h\u1ed9i s\u1ebd h\u00ecnh th\u00e0nh trong t\u01b0\u01a1ng lai!<\/p>\n<p><em>* Xem th\u00eam: Doanh nghi\u1ec7p c\u00f3 c\u1ea7n d\u00f9ng CRM?<\/em><\/p>\n<h2 id=\"5-luu-tru-va-phan-tich-hanh-vi-khach-hang\">L\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng<\/h2>\n<p>N\u1ebfu hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh l\u00e0 ai, b\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111ang \u1edf \u0111\u00e2u.<\/p>\n<p>Vi\u1ec7c l\u01b0u tr\u1eef d\u1eef li\u1ec7u c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 t\u01b0\u01a1ng t\u00e1c v\u1edbi webiste v\u00e0 ph\u00e2n t\u00edch v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd l\u00e0 g\u00ec, mong mu\u1ed1n, nhu c\u1ea7u,\u2026 s\u1ebd gi\u00fap b\u1ea1n c\u00f3 b\u1ee9c tranh to\u00e0n c\u1ea3nh v\u1ec1 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n<p>S\u1eed d\u1ee5ng Subiz API \u0111\u1ec3 l\u1ea5y to\u00e0n b\u1ed9 d\u1eef li\u1ec7u c\u00e1c cu\u1ed9c chat, ph\u00e2n lo\u1ea1i v\u00e0 th\u1ef1c hi\u1ec7n ph\u00e2n t\u00edch t\u00f9y theo m\u1ee5c \u0111\u00edch c\u1ee7a doanh nghi\u1ec7p b\u1ea1n.<\/p>\n<p><em>* Xem th\u00eam: T\u1eadn d\u1ee5ng l\u1ecbch s\u1eed chat \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i<\/em><\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 v\u00ed d\u1ee5 \u0111\u01a1n gi\u1ea3n c\u1ee7a vi\u1ec7c API g\u1ecdi \u2013 tr\u1ea3 d\u1eef li\u1ec7u. Vi\u1ec7c k\u1ebft n\u1ed1i th\u00f4ng qua API ng\u01b0\u1eddi d\u00f9ng c\u00f2n c\u00f3 th\u1ec3 t\u1ef1 t\u1ea1o ra nh\u1eefng lu\u1eadt (rules) cho nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1c nhau, ph\u1ee5c v\u1ee5 c\u00e1c m\u1ee5c \u0111\u00edch kh\u00e1c nhau t\u1ea1i m\u1ed7i doanh nghi\u1ec7p.<\/p>\n<h2 id=\"6-loi-ket\">L\u1eddi k\u1ebft<\/h2>\n<p>Hi\u1ec7n t\u1ea1i, trong c\u00e1c doanh nghi\u1ec7p, kh\u00e1ch h\u00e0ng v\u00e0 d\u1eef li\u1ec7u ti\u1ec1m n\u0103ng \u0111ang n\u1eb1m d\u00e0n tr\u1ea3i \u1edf qu\u00e1 nhi\u1ec1u nhi\u1ec1u ph\u00f2ng ban. C\u00e1c c\u00f4ng ty c\u1ea7n c\u00f3 m\u1ed9t c\u01a1 s\u1edf d\u1eef li\u1ec7u t\u1eadp trung v\u1edbi c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 kh\u00e1ch h\u00e0ng, v\u00e0 t\u00f4i tin r\u1eb1ng s\u1ef1 c\u00f3 m\u1eb7t c\u1ee7a API l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a n\u1ec1n t\u1ea3ng kinh doanh, n\u00f3 thay \u0111\u1ed5i c\u00e1ch c\u00e1c b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh.<\/p>\n<p>H\u01b0\u1edbng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m ho\u00e0n h\u1ea3o l\u00e0 khi m\u1ed9t kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n m\u1ed9t t\u01b0\u01a1ng t\u00e1c b\u1ea5t k\u1ef3 v\u1edbi doanh nghi\u1ec7p theo c\u00e1ch th\u1ee9c n\u00e0o (online\/offline), t\u1ea1i b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o, th\u00ec m\u1ecdi d\u1eef li\u1ec7u \u0111\u1ec1u \u0111\u01b0\u1ee3c nh\u1eadn di\u1ec7n, \u0111\u1ed3ng b\u1ed9. Y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng ngay l\u1eadp t\u1ee9c.<\/p>\n<p>C\u00f3 th\u1ec3 n\u00f3i, API nh\u01b0 m\u1ed9t minh ch\u1ee9ng cho s\u1ef1 tr\u01b0\u1edfng th\u00e0nh c\u1ee7a m\u1ed9t s\u1ea3n ph\u1ea9m\/doanh nghi\u1ec7p. T\u1eadn d\u1ee5ng API gi\u00fap t\u1ea1o ra nh\u1eefng \u1ee9ng d\u1ee5ng\/tr\u1ea3i nghi\u1ec7m s\u00e1ng t\u1ea1o v\u00e0 gi\u00e1 tr\u1ecb m\u1edbi cho ng\u01b0\u1eddi d\u00f9ng\/kh\u00e1ch h\u00e0ng.<\/p>\n<p>H\u00e3y b\u1eaft \u0111\u1ea7u v\u1edbi t\u00e0i li\u1ec7u v\u1ec1 Subiz API t\u1ea1i \u0111\u1ecba ch\u1ec9 developer.subiz.com \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u00e0 kh\u00e1m ph\u00e1 nh\u1eefng l\u1ee3i \u00edch tuy\u1ec7t v\u1eddi c\u1ee7a API public.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e0i vi\u1ebft l\u00e0 ph\u1ea7n 4\u00a0trong chu\u1ed7i n\u1ed9i dung \u201cBi\u1ebfn m\u1ed7i t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng th\u00e0nh c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng v\u1edbi live chat\u201d m\u00e0 Subiz t\u1ed5ng h\u1ee3p nh\u1eb1m\u00a0gi\u00fap b\u1ea1n hi\u1ec3u th\u00eam v\u1ec1 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng trong ph\u1ec5u b\u00e1n h\u00e0ng, c\u0169ng nh\u01b0 n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng t\u00e1c \u0111\u1ed9ng c\u1ee7a live chat t\u1edbi ph\u1ec5u v\u00e0 c\u00e1ch t\u1eadn [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55809"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=55809"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/55809\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=55809"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=55809"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=55809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}