{"id":56042,"date":"2023-12-20T16:39:42","date_gmt":"2023-12-20T09:39:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/bi-quyet-phan-chia-cong-viec-cho-nhan-vien-hieu-qua.html"},"modified":"2023-12-20T16:39:42","modified_gmt":"2023-12-20T09:39:42","slug":"bi-quyet-phan-chia-cong-viec-cho-nhan-vien-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/bi-quyet-phan-chia-cong-viec-cho-nhan-vien-hieu-qua.html","title":{"rendered":"B\u00ed quy\u1ebft ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3"},"content":{"rendered":"
\n

Ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh v\u1eadn h\u00e0nh c\u1ee7a c\u00f4ng ty di\u1ec5n ra tr\u01a1n tru, \u0111\u00fang ti\u1ebfn \u0111\u1ed9 v\u00e0 mang l\u1ea1i k\u1ebft qu\u1ea3 mong mu\u1ed1n. Th\u00eam v\u00e0o \u0111\u00f3, ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng, h\u1ee3p l\u00fd c\u0169ng khai th\u00e1c \u0111\u01b0\u1ee3c n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi t\u0103ng n\u0103ng su\u1ea5t v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd. Tuy nhi\u00ean, \u0111\u00e2y th\u01b0\u1eddng l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 \u0111\u1ea7y th\u00e1ch th\u1ee9c \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd hay tr\u01b0\u1edfng nh\u00f3m. M\u1ed9t s\u1ed1 c\u00e1ch \u0111\u1ec3 ph\u00e2n chia c\u00f4ng vi\u1ec7c sau \u0111\u00e2y c\u00f3 th\u1ec3 s\u1ebd h\u1eefu \u00edch, gi\u00fap b\u1ea1n ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3, v\u00e0 mang l\u1ea1i hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c nh\u00f3m cao.<\/span><\/p>\n

\"B\u00ed<\/p>\n

B\u00ed quy\u1ebft ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3<\/p>\n<\/div>\n

Vai tr\u00f2 c\u1ee7a vi\u1ec7c ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c\u00a0<\/b><\/h2>\n

Ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c gi\u1eef m\u1ed9t vai tr\u00f2 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u1ea3 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c b\u00e0n giao c\u00f4ng vi\u1ec7c v\u00e0 ng\u01b0\u1eddi giao vi\u1ec7c, c\u1ee5 th\u1ec3:<\/span><\/p>\n

    \n
  • \u0110\u1ecbnh h\u01b0\u1edbng r\u00f5 nhi\u1ec7m v\u1ee5, m\u1ee5c ti\u00eau \u0111\u1ec3 nh\u00e2n vi\u00ean t\u1eadp trung ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c.<\/span><\/li>\n
  • Ph\u00e2n b\u1ed5 nhi\u1ec7m v\u1ee5 h\u1ee3p l\u00fd \u0111\u1ec3 ph\u00e1t huy k\u1ef9 n\u0103ng v\u00e0 chuy\u00ean m\u00f4n c\u1ee7a nh\u00e2n vi\u00ean, nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c t\u1ed1t nh\u1ea5t<\/span><\/li>\n
  • Ph\u00e2n b\u1ed5 nhi\u1ec7m v\u1ee5 h\u1ee3p l\u00fd gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean \u0111\u1ec3 teamwork hi\u1ec7u qu\u1ea3\u00a0<\/span><\/li>\n
  • \u0110\u1ea3m b\u1ea3o ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3<\/span><\/li>\n
  • T\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 thu h\u00fat nh\u00e2n vi\u00ean<\/span><\/li>\n<\/ul>\n
    \"Vai<\/p>\n

    Vai tr\u00f2 c\u1ee7a vi\u1ec7c ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c<\/p>\n<\/div>\n

    B\u00ed quy\u1ebft ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3<\/b><\/h2>\n

    Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 b\u00ed quy\u1ebft gi\u00fap b\u1ea1n ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3 v\u00e0 t\u0103ng n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean,<\/span><\/p>\n

    \u0110\u01b0a ra m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng<\/b><\/h3>\n

    B\u00ed quy\u1ebft ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean l\u00e0 \u0111\u01b0a ra m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng. Vi\u1ec7c l\u00e0m n\u00e0y gi\u00fap cho ng\u01b0\u1eddi \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch c\u1ee7a c\u00f4ng vi\u1ec7c v\u00e0 t\u1eadp trung v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau. N\u1ebfu m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u01b0a ra r\u00f5 r\u00e0ng, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u00e0 kh\u00f4ng \u0111\u00fang h\u01b0\u1edbng. Do \u0111\u00f3, nh\u00e0 qu\u1ea3n l\u00fd n\u00ean d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i r\u00f5 r\u00e0ng v\u1edbi t\u1eebng nh\u00e2n vi\u00ean v\u1ec1 d\u1ef1 \u00e1n, gi\u1ea3i th\u00edch cho h\u1ecd hi\u1ec3u c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o.\u00a0<\/span><\/p>\n

    \"C\u1ea7n<\/p>\n

    C\u1ea7n \u0111\u01b0a ra m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng khi ph\u00e2n chia c\u00f4ng vi\u1ec7c<\/p>\n<\/div>\n

    V\u00ed d\u1ee5, khi b\u1ea1n ph\u00e2n c\u00f4ng m\u1ed9t nh\u00e2n vi\u00ean \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t trang web cho c\u00f4ng ty, b\u1ea1n c\u1ea7n \u0111\u01b0a ra m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng nh\u01b0: Khi giao nhi\u1ec7m v\u1ee5 cho nh\u00e2n vi\u00ean, c\u1ea7n \u0111\u01b0a ra nh\u1eefng m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng v\u00e0 c\u1ee5 th\u1ec3 nh\u01b0 phong c\u00e1ch thi\u1ebft k\u1ebf, t\u00f4ng m\u00e0u ch\u1ee7 \u0111\u1ea1o, t\u1ed1c \u0111\u1ed9 t\u1ea3i trang, t\u00ednh b\u1ea3o m\u1eadt, v\u00e0 c\u00e1c ti\u1ec7n \u00edch web quan tr\u1ecdng. N\u1ebfu kh\u00f4ng \u0111\u01b0a ra nh\u1eefng m\u1ee5c ti\u00eau n\u00e0y m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c, s\u1ebd d\u1ec5 d\u1eabn \u0111\u1ebfn vi\u1ec7c l\u00e0m sai v\u00e0 m\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c \u0111\u1ec3 s\u1eeda l\u1ea1i.<\/span><\/p>\n

    Hi\u1ec3u r\u00f5 vai tr\u00f2 v\u00e0 t\u00ecm hi\u1ec3u th\u1ebf m\u1ea1nh c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean<\/b><\/h3>\n

    Tr\u01b0\u1edbc khi ph\u00e2n chia c\u00f4ng vi\u1ec7c gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean, hi\u1ec3u r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng. \u0110i\u1ec1u n\u00e0y gi\u00fap qu\u1ea3n l\u00fd ph\u00e2n b\u1ed5 nhi\u1ec7m v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi xem x\u00e9t c\u00e1c k\u1ef9 n\u0103ng v\u00e0 th\u1ebf m\u1ea1nh c\u1ee7a h\u1ecd.<\/span><\/p>\n

    V\u00ed d\u1ee5, trong m\u1ed9t d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m, qu\u1ea3n l\u00fd c\u1ea7n ph\u00e2n chia c\u00f4ng vi\u1ec7c cho c\u00e1c nh\u00e2n vi\u00ean theo vai tr\u00f2 c\u1ee7a h\u1ecd nh\u01b0: nh\u00e2n vi\u00ean l\u1eadp tr\u00ecnh, nh\u00e2n vi\u00ean thi\u1ebft k\u1ebf giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng, nh\u00e2n vi\u00ean ki\u1ec3m th\u1eed ch\u1ea5t l\u01b0\u1ee3ng,\u2026 N\u1ebfu qu\u1ea3n l\u00fd kh\u00f4ng hi\u1ec3u r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 th\u1ea5t b\u1ea1i c\u1ee7a d\u1ef1 \u00e1n do vi\u1ec7c ph\u00e2n b\u1ed5 c\u00f4ng vi\u1ec7c kh\u00f4ng ph\u00f9 h\u1ee3p.<\/span><\/p>\n

    V\u00ec v\u1eady, hi\u1ec3u r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean gi\u00fap qu\u1ea3n l\u00fd ph\u00e2n b\u1ed5 c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, \u0111\u1ea3m b\u1ea3o m\u1ed7i nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c ph\u00f9 h\u1ee3p v\u1edbi k\u1ef9 n\u0103ng v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a h\u1ecd.<\/span><\/p>\n

    S\u1eafp x\u1ebfp c\u00e1c nhi\u1ec7m v\u1ee5 theo th\u1ee9 t\u1ef1 \u01b0u ti\u00ean<\/b><\/h3>\n

    Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u1ec1u quan tr\u1ecdng ho\u1eb7c kh\u1ea9n c\u1ea5p nh\u01b0 nhau. Do \u0111\u00f3, vi\u1ec7c \u01b0u ti\u00ean c\u00e1c nhi\u1ec7m v\u1ee5 trong ph\u00e2n chia c\u00f4ng vi\u1ec7c l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n v\u00e0 \u0111\u00fang ch\u1ea5t l\u01b0\u1ee3ng. Theo m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a c\u00f4ng ty c\u00f4ng ngh\u1ec7 Wrike, th\u00ec \u0111\u1ebfn 47% nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y \u00e1p l\u1ef1c trong c\u00f4ng vi\u1ec7c b\u1edfi v\u00ec c\u00f3 qu\u00e1 nhi\u1ec1u nhi\u1ec7m v\u1ee5 c\u1ea7n ho\u00e0n th\u00e0nh trong th\u1eddi gian ng\u1eafn. \u0110\u1ec3 gi\u1ea3m b\u1edbt \u00e1p l\u1ef1c n\u00e0y, qu\u1ea3n l\u00fd n\u00ean \u0111\u1eb7t \u01b0u ti\u00ean cho c\u00e1c nhi\u1ec7m v\u1ee5 quan tr\u1ecdng h\u01a1n, r\u1ed3i chia nh\u1ecf c\u00e1c \u0111\u1ee3t giao vi\u1ec7c, ho\u1eb7c giao deadline cho t\u1eebng nhi\u1ec7m v\u1ee5 \u0111\u1ec3 nh\u00e2n vi\u00ean t\u1ef1 s\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/span><\/p>\n

    Ngo\u00e0i ra, \u01b0u ti\u00ean c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f2n gi\u00fap b\u1ea1n ph\u00e2n b\u1ed5 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd, gi\u1ea3m thi\u1ec3u t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i cho c\u00e1c nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1ef1 \u00e1n \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang ti\u1ebfn \u0111\u1ed9.<\/span><\/p>\n

    Xem x\u00e9t s\u1edf th\u00edch c\u1ee7a nh\u00e2n vi\u00ean<\/b><\/h3>\n

    Khi ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean, s\u1edf th\u00edch c\u1ee7a h\u1ecd l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng c\u1ea7n \u0111\u01b0\u1ee3c xem x\u00e9t. N\u1ebfu nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng l\u00e0m c\u00f4ng vi\u1ec7c m\u00e0 h\u1ecd th\u1ef1c s\u1ef1 th\u00edch, h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y h\u1ee9ng th\u00fa v\u00e0 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c t\u1ed1t h\u01a1n. Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu nh\u00e2n vi\u00ean ph\u1ea3i l\u00e0m c\u00f4ng vi\u1ec7c m\u00e0 h\u1ecd kh\u00f4ng h\u1ee9ng th\u00fa ho\u1eb7c kh\u00f4ng c\u00f3 th\u1ebf m\u1ea1nh, h\u1ecd c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y b\u1ecb \u00e9p bu\u1ed9c v\u00e0 kh\u00f4ng c\u00f3 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, hay l\u00e0m qua loa cho xong vi\u1ec7c.<\/span><\/p>\n

    B\u1eb1ng c\u00e1ch ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c ph\u00f9 h\u1ee3p v\u1edbi s\u1edf th\u00edch v\u00e0 th\u1ebf m\u1ea1nh c\u1ee7a nh\u00e2n vi\u00ean, c\u00f4ng ty c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng t\u1ed1i \u0111a t\u00e0i n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t h\u01a1n trong c\u00f4ng vi\u1ec7c.<\/span><\/p>\n

    Chia nh\u00f3m v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c nh\u00f3m c\u00f4ng vi\u1ec7c<\/b><\/h3>\n

    Vi\u1ec7c chia nh\u00f3m v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c nh\u00f3m c\u00f4ng vi\u1ec7c l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 ph\u00e2n chia c\u00f4ng vi\u1ec7c trong m\u1ed9t d\u1ef1 \u00e1n. Khi chia nh\u00f3m, c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m s\u1ebd \u0111\u01b0\u1ee3c b\u00e0n giao c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 v\u00e0 m\u1ed7i nhi\u1ec7m v\u1ee5 s\u1ebd c\u00f3 m\u1ed1i li\u00ean k\u1ebft v\u1edbi nhau \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung c\u1ee7a d\u1ef1 \u00e1n.<\/span><\/p>\n

    \"Chia<\/p>\n

    Chia nh\u00f3m v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c nh\u00f3m c\u00f4ng vi\u1ec7c<\/p>\n<\/div>\n

    Tuy nhi\u00ean, vi\u1ec7c chia nh\u00f3m kh\u00f4ng \u0111\u01a1n thu\u1ea7n ch\u1ec9 l\u00e0 ph\u00e2n chia nhi\u1ec7m v\u1ee5 m\u00e0 c\u00f2n \u0111\u00f2i h\u1ecfi s\u1ef1 qu\u1ea3n l\u00fd, t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 l\u1eabn nhau gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o m\u1ed1i li\u00ean k\u1ebft v\u00e0 t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, \u0111\u1ed3ng th\u1eddi gi\u00fap t\u0103ng t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00f4ng vi\u1ec7c b\u1eb1ng c\u00e1ch gi\u00fap nh\u1eefng ng\u01b0\u1eddi c\u00f3 nhi\u1ec7m v\u1ee5 kh\u00f3 kh\u0103n c\u00f3 th\u1ec3 nh\u1edd s\u1ef1 tr\u1ee3 gi\u00fap t\u1eeb c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m.<\/span><\/p>\n

    V\u00ed d\u1ee5, trong m\u1ed9t d\u1ef1 \u00e1n x\u00e2y d\u1ef1ng nh\u00e0, chia nh\u00f3m c\u00f4ng vi\u1ec7c th\u00e0nh c\u00e1c nh\u00f3m nh\u1ecf nh\u01b0 ki\u1ec3m tra thi\u1ebft k\u1ebf, cung c\u1ea5p v\u1eadt li\u1ec7u, l\u1eafp \u0111\u1eb7t v\u00e0 ho\u00e0n thi\u1ec7n c\u00f3 th\u1ec3 gi\u00fap t\u0103ng t\u00ednh hi\u1ec7u qu\u1ea3 v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian trong qu\u00e1 tr\u00ecnh thi c\u00f4ng. Tuy nhi\u00ean, \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n, c\u1ea7n ph\u1ea3i \u0111\u1ea3m b\u1ea3o s\u1ef1 k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c nh\u00f3m c\u00f4ng vi\u1ec7c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang th\u1eddi gian v\u00e0 \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t.<\/span><\/p>\n

    C\u00e2n b\u1eb1ng kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c<\/b><\/h3>\n

    C\u00e2n b\u1eb1ng kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n v\u00e0 \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t nh\u1ea5t, ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i ph\u00e2n b\u1ed5 c\u00f4ng vi\u1ec7c \u0111\u1ed3ng \u0111\u1ec1u gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean.<\/span><\/p>\n

    \"C\u00e2n<\/p>\n

    C\u00e2n b\u1eb1ng kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/p>\n<\/div>\n

    N\u1ebfu m\u1ed9t nh\u00e2n vi\u00ean b\u1ecb giao qu\u00e1 nhi\u1ec1u c\u00f4ng vi\u1ec7c, h\u1ecd c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u1ee7 th\u1eddi gian ho\u1eb7c n\u0103ng l\u1ef1c \u0111\u1ec3 ho\u00e0n th\u00e0nh t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u00f3. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 m\u1ec7t m\u1ecfi, c\u0103ng th\u1eb3ng v\u00e0 \u00e1p l\u1ef1c t\u00e2m l\u00fd, khi\u1ebfn cho h\u1ecd kh\u00f4ng th\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang h\u1ea1n ho\u1eb7c kh\u00f4ng \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng mong mu\u1ed1n. C\u00e2n b\u1eb1ng kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean s\u1ebd gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ed7i nh\u00e2n vi\u00ean c\u00f3 \u0111\u1ee7 th\u1eddi gian v\u00e0 t\u00e0i nguy\u00ean \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y c\u0169ng gi\u00fap gi\u1ea3m thi\u1ec3u kh\u1ea3 n\u0103ng x\u1ea3y ra l\u1ed7i v\u00e0 sai s\u00f3t trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c.<\/span><\/p>\n

    Cung c\u1ea5p h\u01b0\u1edbng d\u1eabn v\u00e0 ph\u1ea3n h\u1ed3i r\u00f5 r\u00e0ng<\/b><\/h3>\n

    Khi ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean, c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd hi\u1ec3u r\u00f5 c\u00e1c y\u00eau c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a c\u00f4ng vi\u1ec7c, k\u1ef3 v\u1ecdng v\u00e0 m\u1ee5c ti\u00eau. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang h\u1ea1n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/span><\/p>\n

    Ngo\u00e0i ra, ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ecd. Nh\u1eefng l\u1eddi ph\u1ea3n h\u1ed3i n\u00ean \u0111\u01b0\u1ee3c cung c\u1ea5p m\u1ed9t c\u00e1ch c\u1ee5 th\u1ec3, \u0111\u1ea7y \u0111\u1ee7 v\u00e0 x\u00e2y d\u1ef1ng, v\u1edbi l\u1eddi khuy\u00ean v\u00e0 h\u01b0\u1edbng d\u1eabn c\u1ee5 th\u1ec3 \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean n\u00e2ng cao k\u1ef9 n\u0103ng v\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c t\u1ed1t h\u01a1n. N\u1ebfu ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 v\u00e0 \u0111\u00fang th\u1eddi \u0111i\u1ec3m, nh\u00e2n vi\u00ean s\u1ebd c\u00f3 th\u1ec3 th\u1ea5y r\u00f5 ti\u1ebfn b\u1ed9 c\u1ee7a m\u00ecnh v\u00e0 c\u1ea3m th\u1ea5y \u0111\u1ed9ng vi\u00ean \u0111\u1ec3 ti\u1ebfp t\u1ee5c l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 v\u00e0 n\u1ed7 l\u1ef1c h\u01a1n n\u1eefa.<\/span><\/p>\n

    \u0110i\u1ec1u ph\u1ed1i c\u00f4ng vi\u1ec7c linh ho\u1ea1t<\/b><\/h3>\n

    \u0110i\u1ec1u ph\u1ed1i c\u00f4ng vi\u1ec7c linh ho\u1ea1t l\u00e0 kh\u1ea3 n\u0103ng th\u00edch nghi v\u00e0 thay \u0111\u1ed5i ph\u01b0\u01a1ng \u00e1n khi g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 b\u1ea5t ng\u1edd trong qu\u00e1 tr\u00ecnh ti\u1ebfn h\u00e0nh c\u00f4ng vi\u1ec7c. Khi c\u00f3 m\u1ed9t v\u1ea5n \u0111\u1ec1 x\u1ea3y ra, c\u1ea7n ph\u1ea3i \u0111\u00e1nh gi\u00e1 r\u00f5 r\u00e0ng \u0111\u1ec3 hi\u1ec3u nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 v\u00e0 t\u00ecm c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c xem x\u00e9t ngu\u1ed3n nh\u00e2n l\u1ef1c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u00f3 \u0111\u1ee7 n\u0103ng l\u1ef1c v\u00e0 k\u1ef9 n\u0103ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.\u00a0<\/span><\/p>\n

    \u0110i\u1ec1u ph\u1ed1i linh ho\u1ea1t c\u0169ng r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c th\u00edch nghi v\u1edbi c\u00e1c thay \u0111\u1ed5i kh\u00f4ng mong \u0111\u1ee3i ho\u1eb7c thi\u1ebfu h\u1ee5t ngu\u1ed3n l\u1ef1c. Khi \u0111i\u1ec1u ch\u1ec9nh nh\u00e2n l\u1ef1c, b\u1ea1n c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn vi\u1ec7c tr\u00e1nh g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c v\u00e0 ph\u00e2n b\u1ed5 l\u1ea1i nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n.<\/span><\/p>\n

    Subiz h\u1ed7 tr\u1ee3 b\u1ea1n ph\u00e2n chia c\u00f4ng vi\u1ec7c t\u1ef1 \u0111\u1ed9ng, hi\u1ec7u qu\u1ea3<\/b><\/h2>\n

    M\u1ed7i ng\u00e0nh ngh\u1ec1, b\u1ed9 ph\u1eadn, nhi\u1ec7m v\u1ee5 s\u1ebd c\u00f3 c\u00e1ch ph\u00e2n chia c\u00f4ng vi\u1ec7c kh\u00e1c nhau. Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, Subiz c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh c\u00e1nh tay \u0111\u1eafc l\u1ef1c gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd ph\u00e2n chia c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3, th\u00f4ng qua 2 t\u00ednh n\u0103ng: rule ph\u00e2n ph\u1ed1i v\u00e0 nh\u1eafc vi\u1ec7c.<\/span><\/p>\n

    T\u00ednh n\u0103ng rule ph\u00e2n ph\u1ed1i<\/b><\/h3>\n

    Rule ph\u00e2n ph\u1ed1i Subiz<\/span> gi\u00fap t\u1ef1 \u0111\u1ed9ng ph\u00e2n chia t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng cho\u00a0 ph\u00e2n chia h\u1ed9i tho\u1ea1i\/ cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng cho agent t\u01b0 v\u1ea5n ph\u1ee5 tr\u00e1ch.<\/span><\/p>\n

    C\u01a1 ch\u1ebf ho\u1ea1t \u0111\u1ed9ng c\u1ee7a rule ph\u00e2n ph\u1ed1i<\/span> g\u1ed3m 2 ph\u1ea7n ch\u00ednh:<\/span><\/p>\n

      \n
    • Ph\u00e2n lu\u1ed3ng kh\u00e1ch h\u00e0ng: nh\u1eadn di\u1ec7n tin nh\u1eafn\/ cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n nh\u01b0 k\u00eanh t\u01b0\u01a1ng t\u00e1c, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, th\u1eddi gian g\u1eedi.<\/span><\/li>\n
    • Ph\u00e2n chia cho t\u01b0 v\u1ea5n vi\u00ean ph\u1ee5 tr\u00e1ch: Sau khi ph\u00e2n lu\u1ed3ng kh\u00e1ch h\u00e0ng s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n cho t\u01b0 v\u1ea5n vi\u00ean ph\u1ee5 tr\u00e1ch theo c\u00e0i \u0111\u1eb7t.<\/span><\/li>\n<\/ul>\n

      T\u00ednh n\u0103ng nh\u1eafc vi\u1ec7c (Subiz Task)<\/b><\/h3>\n

      T\u00ednh n\u0103ng nh\u1eafc vi\u1ec7c c\u1ee7a Subiz<\/span> gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng giao vi\u1ec7c v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. Subiz task c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho m\u1ee5c \u0111\u00edch c\u00e1 nh\u00e2n, teamwork, hay qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean, c\u1ee5 th\u1ec3:<\/span><\/p>\n

        \n
      • C\u00e1 nh\u00e2n t\u1ef1 l\u00ean l\u1ecbch tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/span><\/li>\n
      • Qu\u1ea3n l\u00fd vi\u1ec7c giao c\u00f4ng vi\u1ec7c cho c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c nh\u00f3m nh\u00e2n vi\u00ean, cho ph\u00e9p c\u1ea3 nh\u00f3m theo d\u00f5i ti\u1ebfn tr\u00ecnh c\u00f4ng vi\u1ec7c.<\/span><\/li>\n
      • T\u1ef1 \u0111\u1ed9ng t\u1ea1o v\u00e0 ph\u00e2n b\u1ed5 c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi theo d\u00f5i ti\u1ebfn \u0111\u1ed9, g\u1eedi nh\u1eafc nh\u1edf v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u0111\u1ea7y \u0111\u1ee7 v\u00e0 k\u1ecbp th\u1eddi.<\/span><\/li>\n<\/ul>\n

        Trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng Subiz, m\u1ecdi th\u1eafc m\u1eafc xin qu\u00fd kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7:<\/span><\/p>\n

          \n
        • Hotline:<\/b>02473.021.368<\/span><\/li>\n
        • Email:<\/b> [email\u00a0protected]<\/span><\/li>\n
        • Chat tr\u00ean trang:<\/b>\u00a0 <\/span>Subiz.com.vn<\/span><\/li>\n<\/ul>\n

          \u0110\u1ed9i ng\u0169 Subiz lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 b\u1ea1n.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          Ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh v\u1eadn h\u00e0nh c\u1ee7a c\u00f4ng ty di\u1ec5n ra tr\u01a1n tru, \u0111\u00fang ti\u1ebfn \u0111\u1ed9 v\u00e0 mang l\u1ea1i k\u1ebft qu\u1ea3 mong mu\u1ed1n. Th\u00eam v\u00e0o \u0111\u00f3, ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng, h\u1ee3p l\u00fd c\u0169ng khai th\u00e1c \u0111\u01b0\u1ee3c n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi t\u0103ng n\u0103ng su\u1ea5t v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd. Tuy nhi\u00ean, \u0111\u00e2y th\u01b0\u1eddng l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 \u0111\u1ea7y th\u00e1ch th\u1ee9c \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd hay tr\u01b0\u1edfng nh\u00f3m. M\u1ed9t s\u1ed1 c\u00e1ch \u0111\u1ec3 ph\u00e2n chia c\u00f4ng vi\u1ec7c sau \u0111\u00e2y c\u00f3 th\u1ec3 s\u1ebd h\u1eefu \u00edch, gi\u00fap b\u1ea1n ph\u00e2n chia c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3, v\u00e0 mang l\u1ea1i hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c nh\u00f3m cao.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/56042"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=56042"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/56042\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=56042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=56042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=56042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}