{"id":5615,"date":"2023-11-29T09:27:07","date_gmt":"2023-11-29T09:27:07","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5615"},"modified":"2023-11-29T11:19:09","modified_gmt":"2023-11-29T11:19:09","slug":"quy-trinh-quan-tri-va-thu-hoi-cong-no","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quy-trinh-quan-tri-va-thu-hoi-cong-no.html","title":{"rendered":"Quy tr\u00ecnh qu\u1ea3n tr\u1ecb v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3"},"content":{"rendered":"

Quy tr\u00ecnh qu\u1ea3n tr\u1ecb v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3 gi\u00fap b\u1ea1n c\u00f3 k\u1ebf ho\u1ea1ch r\u00f5 r\u00e0ng v\u1ec1 thu h\u1ed3i n\u1ee3\u00a0<\/strong><\/h2>\n

1. Thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 g\u00ec ?<\/strong><\/h2>\n

C\u00f4ng vi\u1ec7c thu h\u1ed3i c\u00f4ng n\u1ee3 bao g\u1ed3m nh\u1eefng ho\u1ea1t \u0111\u1ed9ng nh\u01b0 sau:<\/em><\/p>\n

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  • X\u00e1c \u0111\u1ecbnh kho\u1ea3n ph\u1ea3i thu \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n
  • Ph\u00e2n lo\u1ea1i kh\u00e1ch n\u1ee3<\/li>\n
  • L\u1ef1a ch\u1ecdn nh\u00e2n vi\u00ean thu h\u1ed3i n\u1ee3<\/li>\n
  • N\u1eafm r\u00f5 th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 thu h\u1ed3i c\u00f4ng n\u1ee3<\/li>\n
  • Nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng v\u1ec1 th\u1eddi gian thanh to\u00e1n<\/li>\n
  • \u0110\u00e0m ph\u00e1n, th\u01b0\u01a1ng l\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu h\u1ed3i n\u1ee3.<\/li>\n
  • Nh\u1edd \u0111\u1ebfn s\u1ef1 can thi\u1ec7p c\u1ee7a t\u00f2a \u00e1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft (trong tr\u01b0\u1eddng h\u1ee3p n\u1ee3 kh\u00f3 \u0111\u00f2i, qu\u00e1 h\u1ea1n l\u00e2u, c\u1ed1 \u00fd kh\u00f4ng thanh to\u00e1n)<\/li>\n
  • X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 khi\u1ebfu n\u1ea1i (n\u1ebfu c\u00f3)<\/li>\n
  • L\u1eadp b\u00e1o c\u00e1o c\u00f4ng vi\u1ec7c<\/li>\n
  • Duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n

    \u00fd ngh\u0129a c\u1ee7a th\u1eddi gian \u2013 r\u1ee7i ro ?<\/strong><\/h3>\n

    Doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c tr\u1ea1ng th\u00e1i ho\u1ea1t \u0111\u1ed9ng l\u00fd t\u01b0\u1edfng khi v\u00e0 ch\u1ec9 khi kh\u00f4ng c\u00f2n n\u1ee3 qu\u00e1 h\u1ea1n v\u00e0 kh\u00f4ng b\u1ecb b\u1ea5t c\u1ee9 doanh nghi\u1ec7p n\u00e0o chi\u1ebfm d\u1ee5ng v\u1ed1n qu\u00e1 th\u1eddi gian quy \u0111\u1ecbnh.<\/p>\n

    Tr\u00ean th\u1ef1c t\u1ebf \u0111a s\u1ed1 c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng c\u00f3 t\u01b0 t\u01b0\u1edfng mong mu\u1ed1n chi\u1ebfm d\u1ee5ng v\u1ed1n t\u1eeb c\u00e1c c\u00f4ng ty, doanh nghi\u1ec7p \u0111\u1ed1i t\u00e1c c\u00e0ng l\u00e2u \u0111\u1ec3 c\u00e0ng c\u00f3 l\u1ee3i cho m\u00ecnh, \u0111\u1eb7c bi\u1ec7t trong ho\u00e0n c\u1ea3nh kinh t\u1ebf kh\u00f3 kh\u0103n nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. N\u1ebfu tr\u01b0\u1eddng h\u1ee3p n\u00e0y x\u1ea3y ra c\u00e1c doanh nghi\u1ec7p b\u00ean b\u00e1n hay cho vay m\u01b0\u1ee3n s\u1ebd r\u01a1i v\u00e0o t\u00ecnh tr\u1ea1ng kh\u00f3 kh\u0103n th\u1eadm ch\u00ed ph\u00e1 s\u1ea3n c\u0169ng b\u1edfi v\u00ec kh\u00f4ng th\u1ec3 thanh to\u00e1n c\u00e1c kho\u1ea3n n\u1ee3 ho\u1eb7c kh\u00f4ng \u0111\u00f2i \u0111\u01b0\u1ee3c c\u00f4ng n\u1ee3 \u0111\u00e3 qu\u00e1 h\u1ea1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

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    Th\u1eddi gian thanh to\u00e1n c\u00f4ng n\u1ee3 t\u1ec9 l\u1ec7 thu\u1eadn v\u1edbi r\u1ee7i ro trong th\u01b0\u01a1ng tr\u01b0\u1eddng \u0111\u1ea7y bi\u1ebfn \u0111\u1ed9ng. Kho\u1ea3n n\u1ee3 c\u00e0ng k\u00e9o d\u00e0i th\u1eddi gian thanh to\u00e1n th\u00ec \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c c\u00f3 r\u1ea5t nhi\u1ec1u r\u1ee7i ro ti\u1ec1m \u1ea9n c\u00f3 th\u1ec3 x\u1ea3y ra b\u1ea5t c\u1ee9 l\u00fac n\u00e0o (thi\u1ebfu ngu\u1ed3n v\u1ed1n, c\u00f4ng n\u1ee3 x\u1ea5u, ph\u00e1 s\u1ea3n,..), tr\u00e1nh r\u1ee7i ro cho doanh nghi\u1ec7p.<\/p>\n

    Ch\u00ednh v\u00ec v\u1eady, trong qu\u00e1 tr\u00ecnh h\u1ee3p t\u00e1c doanh nghi\u1ec7p c\u1ea7n xem x\u00e9t k\u1ef9 \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c h\u00e0ng, theo s\u00e1t t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng\/s\u1eed d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng, s\u1eed d\u1ee5ng linh ho\u1ea1t nhi\u1ec1u bi\u1ec7n ph\u00e1p thu h\u1ed3i n\u1ee3 \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh th\u1ef1c t\u1ebf. Nh\u1eb1m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 l\u00e0nh m\u1ea1nh v\u00e0 an to\u00e0n v\u1ec1 t\u00e0i ch\u00ednh c\u1ee7a doanh nghi\u1ec7p, gi\u00fap ho\u1ea1t \u0111\u1ed9ng kinh doanh hi\u1ec7u qu\u1ea3 v\u00e0 tr\u00e1nh r\u1ee7i ro trong qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n

    \u00fd ngh\u0129a c\u1ee7a th\u00e1i \u0111\u1ed9 \u2013 h\u1ec7 qu\u1ea3 ?<\/strong><\/h3>\n

    Trong qu\u00e1 tr\u00ecnh thu h\u1ed3i n\u1ee3 b\u1ea1n s\u1ebd g\u1eb7p kh\u00f4ng \u00edt nh\u1eefng kh\u00f3 kh\u0103n, kh\u00e1ch h\u00e0ng n\u1ee3 th\u01b0\u1eddng thi\u1ebfu thi\u1ec7n ch\u00ed h\u1ee3p t\u00e1c, c\u00f3 kh\u1ea3 n\u0103ng chi tr\u1ea3 nh\u01b0ng c\u1ed1 t\u00ecnh k\u00e9o d\u00e0i th\u1eddi gian thanh to\u00e1n,\u2026 Tr\u01b0\u1edbc ti\u00ean c\u00e1 nh\u00e2n ng\u01b0\u1eddi \u0111i thu h\u1ed3i n\u1ee3 c\u1ea7n c\u00f3 th\u00e1i \u0111\u1ed9\u00a0l\u1ecbch s\u1ef1, t\u1ef1 tin, nh\u00e3 nh\u1eb7n, ki\u00ean nh\u1eabn, kh\u00e9o l\u00e9o trong vi\u1ec7c \u1ee9ng ph\u00f3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1, x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng giao ti\u1ebfp v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng th\u01b0\u01a1ng l\u01b0\u1ee3ng t\u1ed1t.<\/p>\n

    N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00fd v\u00e0 th\u00e1i \u0111\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 r\u1ea5t quan tr\u1ecdng gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1ch \u1ee9ng x\u1eed v\u00e0 ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p \u0111\u1ed1i v\u1edbi t\u1eebng ki\u1ec3u kh\u00e1ch n\u1ee3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao nh\u01b0 mong mu\u1ed1n l\u00e0 thu h\u1ed3i \u0111\u01b0\u1ee3c kho\u1ea3n n\u1ee3 v\u00e0 duy tr\u00ec \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

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    \"\"2. Nguy\u00ean t\u1eafc quan tr\u1ecdng trong qu\u1ea3n tr\u1ecb v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3<\/strong><\/h2>\n

    Lu\u00f4n n\u1eafm r\u00f5 v\u00e0 tu\u00e2n th\u1ee7 nh\u1eefng quy tr\u00ecnh, nguy\u00ean t\u1eafc c\u1ee7a doanh nghi\u1ec7p b\u1ea1n trong qu\u00e1 tr\u00ecnh ti\u1ebfn h\u00e0nh qu\u1ea3n tr\u1ecb v\u00e0 thu h\u1ed3i n\u1ee3. M\u1eb7c d\u00f9 c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd v\u00e0 thu h\u1ed3i n\u1ee3 \u1edf c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean nh\u1eefng quy tr\u00ecnh chu\u1ea9n, nh\u01b0ng s\u1ebd c\u00f3 nh\u1eefng \u0111i\u1ec3m kh\u00e1c \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng doanh nghi\u1ec7p v\u00e0 t\u1eebng lo\u1ea1i h\u00ecnh kinh doanh. Ch\u00ednh v\u00ec v\u1eady \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp ph\u1ee5 tr\u00e1ch ph\u1ea3i n\u1eafm v\u1eefng nh\u1eefng quy tr\u00ecnh v\u00e0 nguy\u00ean t\u1eafc \u0111\u1eb7c th\u00f9 c\u1ee7a doanh nghi\u1ec7p m\u00ecnh.<\/p>\n

    N\u1ebfu trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n g\u1eb7p nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh c\u1ea7n h\u1ed7 tr\u1ee3 th\u00ec li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp c\u1ea5p qu\u1ea3n l\u00fd c\u1ee7a b\u1ea1n \u0111\u1ec3 xin \u00fd ki\u1ebfn. Tr\u00e1nh nh\u1eefng tr\u01b0\u1eddng h\u1ee3p t\u1ef1 \u00fd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u01b0\u1ee3t qu\u00e1 quy\u1ec1n h\u1ea1n c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn quy\u1ec1n l\u1ee3i c\u1ee7a doanh nghi\u1ec7p b\u1ea1n. H\u00e3y nh\u1edb ph\u1ea3i lu\u00f4n t\u1eadp trung v\u00e0o m\u1ee5c \u0111\u00edch \u0111\u00f2i n\u1ee3, l\u1eadp tr\u01b0\u1eddng lu\u00f4n v\u1eefng v\u00e0ng v\u00e0 ki\u00ean \u0111\u1ecbnh, lu\u00f4n gi\u1eef th\u1ebf ch\u1ee7 \u0111\u1ed9ng trong giao ti\u1ebfp.<\/p>\n

    Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u1eefng bi\u1ec7n ph\u00e1p sai l\u1ec7ch chu\u1ea9n m\u1ef1c \u0111\u1ea1o \u0111\u1ee9c hay vi ph\u1ea1m ph\u00e1p lu\u1eadt nh\u01b0: C\u00f3 h\u00e0nh vi \u0111e d\u1ecda, kh\u1ee7ng b\u1ed1 tinh th\u1ea7n, d\u00f9ng v\u0169 l\u1ef1c \u0111\u1ec3 \u00e9p bu\u1ed9c kh\u00e1ch n\u1ee3 tr\u1ea3 ti\u1ec1n. R\u1ee7 r\u00ea, l\u00f4i k\u00e9o hay thu\u00ea th\u00eam ng\u01b0\u1eddi trong vi\u1ec7c \u0111i thu h\u1ed3i n\u1ee3. T\u1ef1 \u00fd v\u00e0o nh\u00e0, \u0111\u1ea1p ph\u00e1 hay si\u1ebft t\u00e0i s\u1ea3n \u0111\u1ec3 kh\u1ea5u tr\u1eeb v\u00e0o kho\u1ea3n n\u1ee3 ngo\u00e0i \u00fd mu\u1ed1n c\u1ee7a ng\u01b0\u1eddi n\u1ee3.<\/p>\n

    \u0110\u1eb7c bi\u1ec7t, tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c b\u1eaft c\u00f3c ng\u01b0\u1eddi th\u00e2n c\u1ee7a kh\u00e1ch n\u1ee3 \u0111\u1ec3 \u0111e d\u1ecda, uy hi\u1ebfp, kh\u1ed1ng ch\u1ebf \u0111\u1ec3 bu\u1ed9c kh\u00e1ch ph\u1ea3i tr\u1ea3 n\u1ee3,\u2026 B\u1edfi v\u00ec, t\u1ea5t c\u1ea3 nh\u1eefng bi\u1ec7n ph\u00e1p sai l\u1ec7ch ti\u00eau c\u1ef1c n\u00e0y s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u00e1ch h\u00e0ng, khi\u1ebfn h\u1ecd r\u01a1i v\u00e0o b\u1ebf t\u1eafc d\u1eabn \u0111\u1ebfn nh\u1eefng h\u1ec7 l\u1ee5y kh\u00f4n l\u01b0\u1eddng kh\u00f4ng \u0111\u00e1ng c\u00f3 ho\u1eb7c \u0111\u00e1nh m\u1ea5t kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p, th\u1eadm ch\u00ed \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u1ea3 uy t\u00edn v\u00e0 c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a ch\u00ednh doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n

    \"\"<\/p>\n

    3. Quy tr\u00ecnh qu\u1ea3n tr\u1ecb v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3<\/strong><\/h2>\n

    Qu\u1ea3n tr\u1ecb c\u00f4ng n\u1ee3 l\u00e0 qu\u00e1 tr\u00ecnh ghi nh\u1eadn, theo d\u00f5i c\u00e1c kho\u1ea3n thu v\u00e0 chi c\u1ee7a doanh nghi\u1ec7p khi mua\/b\u00e1n s\u1ea3n ph\u1ea9m, c\u00f4ng c\u1ee5, d\u1ecbch v\u1ee5 n\u00e0o \u0111\u00f3 ho\u1eb7c cho kh\u00e1ch h\u00e0ng vay m\u01b0\u1ee3n t\u00e0i s\u1ea3n. Ch\u1ec9 khi c\u00f3 c\u00e1ch qu\u1ea3n tr\u1ecb t\u1ed1t th\u00ec doanh nghi\u1ec7p m\u1edbi c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t v\u00e0 qu\u1ea3n l\u00fd n\u1ee3 c\u00f4ng t\u1ed1t.<\/p>\n

    Quy tr\u00ecnh qu\u1ea3n tr\u1ecb v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3 s\u1ebd gi\u00fap c\u00e1c doanh nghi\u1ec7p d\u1ec5 d\u00e0ng ki\u1ec3m so\u00e1t, qu\u1ea3n l\u00fd v\u00e0 thu h\u1ed3i n\u1ee3 c\u00f4ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 t\u1eeb \u0111\u00f3 gi\u00fap cho t\u00e0i ch\u00ednh doanh nghi\u1ec7p lu\u00f4n \u1ed5n \u0111\u1ecbnh v\u00e0 v\u1eefng m\u1ea1nh.<\/p>\n

    Quy tr\u00ecnh qu\u1ea3n tr\u1ecb c\u00f4ng n\u1ee3<\/strong><\/h3>\n
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    • B\u01b0\u1edbc 1: X\u00e2y d\u1ef1ng b\u1ed9 ph\u1eadn chuy\u00ean m\u00f4n qu\u1ea3n l\u00fd ch\u1eb7t ch\u1ebd c\u00f4ng n\u1ee3 v\u1edbi c\u00e1c ch\u00ednh s\u00e1ch chi tr\u1ea3 r\u00f5 r\u00e0ng. M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c n\u00e0y gi\u00fap h\u1ea1n ch\u1ebf t\u1ed1i \u0111a nh\u1eefng r\u1ee7i ro ph\u00e1t sinh ngo\u00e0i t\u1ea7m ki\u1ec3m so\u00e1t. \u0110\u1ed3ng th\u1eddi c\u0169ng c\u1ea7n y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng k\u00fd cam k\u1ebft, th\u1ecfa thu\u1eadn v\u1ec1 vi\u1ec7c thanh to\u00e1n \u0111\u00fang quy \u0111\u1ecbnh nh\u01b0 trong h\u1ee3p \u0111\u1ed3ng. B\u00ean c\u1ea1nh \u0111\u00f3 c\u0169ng c\u1ea7n c\u00f3 nh\u1eefng \u0111i\u1ec1u kho\u1ea3n x\u1eed l\u00fd r\u00f5 r\u00e0ng n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u00fang, tr\u00ec ho\u00e3n ch\u1eadm tr\u1ec5 th\u1eddi h\u1ea1n thanh to\u00e1n nh\u01b0 trong h\u1ee3p \u0111\u1ed3ng.<\/li>\n<\/ul>\n
        \n
      • B\u01b0\u1edbc 2: X\u00e2y d\u1ef1ng quy tr\u00ecnh qu\u1ea3n l\u00fd ch\u00ednh s\u00e1ch c\u00f4ng n\u1ee3 kh\u00e1ch h\u00e0ng chu\u1ea9n v\u00e0 chuy\u00ean nghi\u1ec7p. Ph\u01b0\u01a1ng ph\u00e1p giao vi\u1ec7c hi\u1ec7u qu\u1ea3 trong qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 ph\u1ee5 tr\u00e1ch v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng, b\u00e1m s\u00e1t v\u00e0 nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu h\u1ed3i c\u00f4ng n\u1ee3.<\/li>\n
      • B\u01b0\u1edbc 3: G\u1eedi h\u00f3a \u0111\u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng, so\u1ea1n th\u1ea3o v\u00e0 g\u1eedi th\u01b0 \u0111\u00f2i n\u1ee3 nh\u1eb1m \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u1eafm th\u00f4ng tin v\u00e0 thu l\u1ea1i \u0111\u01b0\u1ee3c n\u1ee3 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng nh\u1ea5t.<\/li>\n
      • B\u01b0\u1edbc 4: Nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng c\u00e1c bi\u1ec7n ph\u00e1p n\u1ebfu thanh to\u00e1n ch\u1eadm k\u1ef3 h\u1ea1n.<\/li>\n<\/ul>\n

        Quy tr\u00ecnh thu h\u1ed3i c\u00f4ng n\u1ee3<\/strong><\/h3>\n

        Tr\u01b0\u1edbc h\u1ebft b\u1ea1n ph\u1ea3i hi\u1ec3u thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 g\u00ec? Thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 vi\u1ec7c doanh nghi\u1ec7p thu h\u1ed3i l\u1ea1i c\u00e1c kho\u1ea3n n\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng khi \u0111\u00e3 cho vay m\u01b0\u1ee3n t\u00e0i s\u1ea3n ho\u1eb7c b\u00e1n s\u1ea3n ph\u1ea9m nh\u01b0ng v\u1eabn ch\u01b0a \u0111\u01b0\u1ee3c thanh to\u00e1n hay m\u1edbi thanh to\u00e1n m\u1ed9t ph\u1ea7n.<\/p>\n

        Trong qu\u00e1 tr\u00ecnh thu h\u1ed3i c\u00f4ng n\u1ee3 c\u00e1c doanh nghi\u1ec7p c\u1ea7n quan t\u00e2m \u0111\u1ebfn th\u1eddi gian thu h\u1ed3i c\u00f4ng n\u1ee3. Vi\u1ec7c quy \u0111\u1ecbnh kho\u1ea3ng th\u1eddi gian c\u1ed1 \u0111\u1ecbnh r\u1ea5t quan tr\u1ecdng b\u1edfi \u0111\u00f3 l\u00e0 c\u1ed9t m\u1ed1c th\u1eddi gian c\u1ed1 \u0111\u1ecbnh m\u00e0 ph\u00eda kh\u00e1ch h\u00e0ng ph\u1ea3i chi tr\u1ea3 s\u1ed1 c\u00f4ng n\u1ee3.<\/p>\n

        N\u1ebfu kh\u00f4ng quy \u0111\u1ecbnh r\u00f5 th\u1eddi gian c\u1ee5 th\u1ec3 r\u1ea5t d\u1ec5 d\u1eabn \u0111\u1ebfn t\u00ecnh tr\u1ea1ng kho\u1ea3n n\u1ee3 \u0111\u00f3 tr\u1edf th\u00e0nh n\u1ee3 kh\u00f3 \u0111\u00f2i v\u00e0 t\u1ed3n t\u1ea1i trong m\u1ed9t th\u1eddi gian d\u00e0i, n\u00f3 s\u1ebd \u1ea3nh h\u01b0\u1edfng nghi\u00eam tr\u1ecdng \u0111\u1ebfn t\u00e0i ch\u00ednh doanh nghi\u1ec7p.<\/p>\n

        C\u00e1c b\u01b0\u1edbc thu h\u1ed3i c\u00f4ng n\u1ee3:<\/strong><\/h3>\n
          \n
        • \n

          B\u01b0\u1edbc 1. N\u1eafm r\u00f5 v\u1ec1 kho\u1ea3n n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/strong><\/h4>\n<\/li>\n<\/ul>\n

          N\u1eafm r\u00f5 kho\u1ea3n c\u1ea7n ph\u1ea3i thu kh\u00e1ch h\u00e0ng l\u00e0 bao nhi\u00eau? M\u1ee9c t\u1ed1i thi\u1ec3u ph\u1ea3i thu n\u1ebfu kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 kh\u00e1ch quan trong thanh to\u00e1n h\u1ee3p \u0111\u1ed3ng. \u0110\u00e2y l\u00e0 c\u00f4ng vi\u1ec7c \u0111\u1ea7u ti\u00ean c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean ph\u1ea3i l\u00e0m tr\u01b0\u1edbc khi b\u1eaft tay v\u00e0o thu h\u1ed3i c\u00f4ng n\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n

            \n
          • \n

            B\u01b0\u1edbc 2. Ph\u00e2n lo\u1ea1i kho\u1ea3n n\u1ee3.<\/strong><\/h4>\n<\/li>\n<\/ul>\n

            D\u1ef1a v\u00e0o t\u00ednh ch\u1ea5t kh\u00e1ch h\u00e0ng n\u1ee3 \u0111\u1ec3 chia th\u00e0nh 5 nh\u00f3m: n\u1ee3 \u0111\u1ee7 ti\u00eau chu\u1ea9n, n\u1ee3 c\u1ea7n ch\u00fa \u00fd, n\u1ee3 d\u01b0\u1edbi ti\u00eau chu\u1ea9n, n\u1ee3 nghi ng\u1edd b\u1ecb m\u1ea5t v\u1ed1n v\u00e0 n\u1ee3 c\u00f3 kh\u1ea3 n\u0103ng m\u1ea5t v\u1ed1n. T\u1eeb \u0111\u00f3 ch\u00fang ta c\u00f3 th\u1ec3 \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p x\u1eed l\u00fd \u0111\u1ed1i v\u1edbi t\u1eebng nh\u00f3m n\u1ee3. B\u00ean c\u1ea1nh \u0111\u00f3 c\u1ea7n xem x\u00e9t l\u1ea1i kho\u1ea3n n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3 \u0111\u1ec3 xem x\u00e9t kh\u1ea3 n\u0103ng tr\u1ea3 n\u1ee3, uy t\u00edn, th\u00f4ng tin h\u1ee3p t\u00e1c c\u1ee7a kh\u00e1ch \u0111\u00f3 trong qu\u00e1 kh\u1ee9,\u2026 \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ec1 ra tr\u01b0\u1edbc m\u1ed9t s\u1ed1 bi\u1ec7n ph\u00e1p d\u1ef1 ph\u00f2ng c\u00f3 th\u1ec3 x\u1ea3y ra tron qu\u00e1 tr\u00ecnh thu h\u1ed3i n\u1ee3 \u0111\u1ed1i v\u1edbi t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng.<\/p>\n

              \n
            • \n

              B\u01b0\u1edbc 3. L\u1ef1a ch\u1ecdn nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch thu h\u1ed3i n\u1ee3.<\/strong><\/h4>\n<\/li>\n<\/ul>\n

              Kh\u00f4ng ph\u1ea3i ai c\u0169ng c\u00f3 k\u1ef9 n\u0103ng \u0111\u00f2i n\u1ee3 n\u00ean ch\u1ee7 doanh nghi\u1ec7p ph\u1ea3i ch\u1ecdn ng\u01b0\u1eddi ph\u00f9 h\u1ee3p nh\u1ea5t trong s\u1ed1 nh\u1eefng nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u0111\u1ec3 ti\u1ebfn h\u00e0nh g\u1eb7p kh\u00e1ch \u0111\u00e0m ph\u00e1n thu h\u1ed3i n\u1ee3. Nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ch\u1ecdn ph\u1ea3i n\u1eafm r\u00f5 nh\u1eefng th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng, t\u00e0i li\u1ec7u li\u00ean quan trong qu\u00e1 tr\u00ecnh mua b\u00e1n\/vay m\u01b0\u1ee3n c\u1ee7a 2 b\u00ean, quy tr\u00ecnh thu h\u1ed3i c\u00f4ng n\u1ee3 v\u00e0 ph\u1ea3i bi\u1ebft v\u1eadn d\u1ee5ng kh\u00e9o l\u00e9o, linh ho\u1ea1t c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u1ec3 \u0111\u00f2i \u0111\u01b0\u1ee3c n\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n

              Qu\u1ea3n l\u00fd n\u00ean l\u1ef1a ch\u1ecdn nh\u00e2n vi\u00ean c\u00f3 quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1eb7c bi\u1ec7t l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00f3.<\/p>\n

                \n
              • \n

                B\u01b0\u1edbc 4. Nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng thanh to\u00e1n h\u1ee3p \u0111\u1ed3ng.<\/strong><\/h4>\n<\/li>\n<\/ul>\n

                M\u1ed7i doanh nghi\u1ec7p, \u0111\u01a1n v\u1ecb s\u1ebd c\u00f3 nh\u1eefng quy \u0111\u1ecbnh v\u1ec1 th\u1eddi gian \u0111\u1ec3 nh\u00e2n vi\u00ean nh\u1eafc kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc th\u1eddi h\u1ea1n thanh to\u00e1n h\u1ee3p \u0111\u1ed3ng. Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng b\u1eb1ng vi\u1ec7c g\u1eedi mail c\u0169ng nh\u01b0 v\u0103n b\u1ea3n th\u00f4ng b\u00e1o s\u1eafp \u0111\u1ebfn h\u1ea1n thanh to\u00e1n. M\u1ee5c \u0111\u00edch l\u00e0 \u0111\u1ec3 th\u00f4ng tin nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng s\u1eafp \u0111\u1ebfn h\u1ea1n thanh to\u00e1n h\u1ee3p \u0111\u1ed3ng \u0111\u1ec3 ph\u00eda \u0111\u1ed1i t\u00e1c kh\u1ea9n tr\u01b0\u01a1ng chu\u1ea9n b\u1ecb.<\/p>\n

                  \n
                • \n

                  B\u01b0\u1edbc 5. \u0110\u00e0m ph\u00e1n thu h\u1ed3i n\u1ee3<\/strong><\/h4>\n<\/li>\n<\/ul>\n

                  C\u00f3 th\u1ec3 n\u00f3i \u0111\u00e2y l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t trong quy tr\u00ecnh thu h\u1ed3i n\u1ee3. N\u00f3 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn hi\u1ec7u qu\u1ea3 thu h\u1ed3i. Trong qu\u00e1 tr\u00ecnh \u0111\u00e0m ph\u00e1n b\u1ea1n n\u00ean nh\u1edb l\u00fac n\u00e0o c\u0169ng ph\u1ea3i th\u1ec3 hi\u1ec7n s\u1ef1 thi\u1ec7n ch\u00ed, h\u1ee3p t\u00e1c v\u00e0 \u0111\u1eb7c bi\u1ec7t gi\u1ea3i ph\u00e1p chi tr\u1ea3 ph\u1ea3i t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho h\u1ecd c\u00f3 th\u1eddi gian \u0111\u1ec3 chi tr\u1ea3 kho\u1ea3n n\u1ee3 cho ch\u00fang ta n\u1ebfu nh\u01b0 h\u1ecd g\u1eb7p ph\u1ea3i nh\u1eefng nguy\u00ean nh\u00e2n kh\u00e1ch quan v\u1ec1 t\u00e0i ch\u00ednh.<\/p>\n

                  Tr\u00e1nh s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u00fac \u00e9p, c\u01b0\u1ee1ng ch\u1ebf hay nh\u1eefng h\u00e0h vi vi ph\u1ea1m ph\u00e1p lu\u1eadt v\u00ec c\u00f3 th\u1ec3 ph\u00eda kh\u00e1ch h\u00e0ng s\u1ebd r\u01a1i v\u00e0o b\u1ebf t\u1eafc d\u1eabn \u0111\u1ebfn nh\u1eefng h\u1ec7 l\u1ee5y kh\u00f4n l\u01b0\u1eddng kh\u00f4ng \u0111\u00e1ng c\u00f3 ho\u1eb7c \u0111\u00e1nh m\u1ea5t kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

                    \n
                  • \n

                    B\u01b0\u1edbc 6. S\u1eed d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p li\u00ean quan \u0111\u1ebfn ph\u00e1p lu\u1eadt.<\/strong><\/h4>\n<\/li>\n<\/ul>\n

                    Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng v\u1eabn c\u1ed1 t\u00ecnh tr\u1ed1n tr\u00e1nh thanh to\u00e1n sau khi b\u1ea1n \u0111\u1ebd ti\u1ebfn h\u00e0nh g\u1eb7p m\u1eb7t th\u00ec l\u00fac n\u00e0y b\u1ea1n \u0111\u1eebng n\u00ean ti\u1ebfp t\u1ee5c t\u00ecm ki\u1ebfm h\u1ecd v\u00ec c\u00f3 th\u1ec3 h\u1ecd \u0111\u00e3 kh\u00f4ng chi tr\u1ea3 kho\u1ea3n n\u1ee3 \u0111\u00f3. L\u00fac n\u00e0y ch\u1ec9 c\u00f3 th\u1ec3 x\u1eed l\u00fd b\u1eb1ng c\u00e1ch g\u1eedi th\u01b0 \u0111\u00f2i n\u1ee3, kh\u1edfi ki\u1ec7n ra t\u00f2a \u00e1n,\u2026<\/p>\n

                    Kh\u1edfi ki\u1ec7n l\u00e0 ph\u01b0\u01a1ng \u00e1n m\u00e0 c\u00e1c doanh nghi\u1ec7p h\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng nh\u1ea5t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Nh\u01b0ng m\u1ed9t khi kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n tr\u1ea3 ho\u1eb7c c\u1ed1 t\u00ecnh k\u00e9o d\u00e0i th\u1eddi gian thanh to\u00e1n th\u00ec \u0111\u00e2y l\u1ea1i l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u1ea7n \u00e1p d\u1ee5ng ngay trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y.<\/p>\n","protected":false},"excerpt":{"rendered":"

                    Quy tr\u00ecnh qu\u1ea3n tr\u1ecb v\u00e0 thu h\u1ed3i c\u00f4ng n\u1ee3 gi\u00fap b\u1ea1n c\u00f3 k\u1ebf ho\u1ea1ch r\u00f5 r\u00e0ng v\u1ec1 thu h\u1ed3i n\u1ee3\u00a0 1. Thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 g\u00ec ? C\u00f4ng vi\u1ec7c thu h\u1ed3i c\u00f4ng n\u1ee3 bao g\u1ed3m nh\u1eefng ho\u1ea1t \u0111\u1ed9ng nh\u01b0 sau: X\u00e1c \u0111\u1ecbnh kho\u1ea3n ph\u1ea3i thu \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng. Ph\u00e2n lo\u1ea1i kh\u00e1ch n\u1ee3 L\u1ef1a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,233],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5615"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5615"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5615\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5615"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5615"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}