{"id":5618,"date":"2023-11-29T15:51:51","date_gmt":"2023-11-29T15:51:51","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5618"},"modified":"2023-12-15T00:23:04","modified_gmt":"2023-12-15T00:23:04","slug":"dam-phan-thu-hoi-cong-no","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/dam-phan-thu-hoi-cong-no.html","title":{"rendered":"\u0110\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3"},"content":{"rendered":"

I. Thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 g\u00ec?<\/strong><\/h2>\n

Trong kinh doanh, thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00f4ng ty, y\u00eau c\u1ea7u kh\u00e1ch ph\u1ea3i thanh to\u00e1n c\u00e1c kho\u1ea3n ti\u1ec1n, t\u00e0i s\u1ea3n \u0111\u00e3 th\u1ecfa thu\u1eadn tr\u00ean h\u1ee3p \u0111\u1ed3ng khi \u0111\u00e3 v\u01b0\u1ee3t qu\u00e1 gi\u1edbi h\u1ea1n th\u1eddi gian. V\u00ec v\u1eady, k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3 r\u1ea5t quan tr\u1ecdng, nh\u1eb1m \u0111\u1ea3m b\u1ea3o\u00a0t\u00e0i ch\u00ednh c\u1ee7a c\u00f4ng ty\u00a0\u0111\u01b0\u1ee3c c\u00e2n b\u1eb1ng.<\/p>\n

Kh\u00e1c v\u1edbi \u0111\u00f2i n\u1ee3, k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3 \u0111\u00f2i h\u1ecfi s\u1ef1 tinh t\u1ebf, thanh l\u1ecbch v\u00e0 nh\u1eb9 nh\u00e0ng. M\u1ee5c \u0111\u00edch c\u1ee7a n\u00f3 v\u1eabn l\u00e0 \u0111\u00f2i n\u1ee3 nh\u01b0ng ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn, thuy\u1ebft ph\u1ee5c m\u1ed9t c\u00e1ch \u1ed5n th\u1ecfa.<\/p>\n

II. M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c thu h\u1ed3i c\u00f4ng n\u1ee3<\/strong><\/h2>\n

\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 l\u00e0nh m\u1ea1nh v\u00e0 an to\u00e0n t\u00e0i ch\u00ednh doanh nghi\u1ec7p, c\u00f4ng vi\u1ec7c thu h\u1ed3i n\u1ee3 hay k\u1ef9 n\u0103ng thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft v\u1edbi b\u1ed9 ph\u1eadn h\u00e0nh quy\u1ebft t\u00e0i ch\u00ednh, nh\u1eefng ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o v\u00e0 \u0111\u01b0a ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft thu h\u1ed3i n\u1ee3 cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

Thu h\u1ed3i n\u1ee3 gi\u00fap c\u00f4ng ty c\u00f3 th\u1ec3 c\u00e2n b\u1eb1ng \u0111\u01b0\u1ee3c t\u00e0i ch\u00ednh, gi\u1ea3m b\u1edbt r\u1ee7i ro trong qu\u00e1 tr\u00ecnh kinh doanh. T\u1eeb \u0111\u00f3, b\u1ed9 m\u00e1y c\u00f4ng ty s\u1ebd ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

III. 2 h\u00ecnh th\u1ee9c thu h\u1ed3i c\u00f4ng n\u1ee3 ph\u1ed5 bi\u1ebfn<\/strong><\/h2>\n

1. Thu h\u1ed3i c\u00f4ng n\u1ee3 d\u1ef1a v\u00e0o k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3<\/strong><\/h3>\n

K\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 s\u1eed d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c t\u00e2m l\u00fd, t\u00ecnh c\u1ea3m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00f4ng ty v\u00e0 kh\u00e1ch h\u00e0ng v\u1eabn \u0111\u01b0\u1ee3c duy tr\u00ec. D\u1ef1a v\u00e0o t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh v\u00e0 t\u00ednh c\u00e1ch c\u1ee7a kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean t\u00e0i ch\u00ednh s\u1ebd l\u00ean k\u1ebf ho\u1ea1ch \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 h\u1ed1i th\u00fac kh\u00e1ch thanh to\u00e1n n\u1ee3 m\u1ed9t c\u00e1ch nhanh nh\u1ea5t.<\/p>\n

    \n
  • Giai \u0111o\u1ea1n 1: L\u00ean k\u1ebf ho\u1ea1ch \u0111\u00e0m ph\u00e1n d\u1ef1a v\u00e0o h\u1ed3 s\u01a1, ghi ch\u00fa v\u1ec1 t\u00ednh c\u00e1ch, t\u00e0i ch\u00ednh v\u00e0 t\u00ecnh h\u00ecnh n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
  • Giai \u0111o\u1ea1n 2: Ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch li\u00ean l\u1ea1c, h\u1eb9n g\u1eb7p tr\u1ef1c ti\u1ebfp v\u00e0\u00a0k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c\u00a0\u0111\u1ec3 thu h\u1ed3i c\u00f4ng n\u1ee3. Th\u1ec3 hi\u1ec7n s\u1ef1 l\u1ecbch thi\u1ec7p, t\u1eadn t\u00e2m v\u00e0 chuy\u00ean nghi\u1ec7p \u0111\u1ec3 g\u00e2y thi\u1ec7n c\u1ea3m, \u0111\u00e1nh th\u1ee9c tr\u00e1ch nhi\u1ec7m b\u00ean trong kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n

    K\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng ph\u1ed5 bi\u1ebfn v\u00ec t\u00ednh nh\u00e2n \u0111\u1ea1o, th\u1ec3 hi\u1ec7n s\u1ef1 chuy\u00ean nghi\u1ec7p cho b\u1ed9 m\u1eb7t c\u00f4ng ty. C\u00f4ng vi\u1ec7c n\u00e0y m\u1ea5t nhi\u1ec1u th\u1eddi gian nh\u01b0ng kh\u00f4ng g\u00e2y m\u00e2u thu\u1eabn, \u0111\u00e1nh m\u1ea5t s\u1ef1 li\u00ean k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

    2. Thu h\u1ed3i c\u00f4ng n\u1ee3 ph\u00e1p l\u00fd<\/strong><\/h3>\n

    Th\u1ef1c hi\u1ec7n theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u00e0 c\u0103n c\u1ee9 v\u00e0o nh\u1eefng \u0111i\u1ec1u kho\u1ea3n th\u1ecfa thu\u1eadn trong h\u1ee3p \u0111\u1ed3ng, c\u00f4ng ty c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u \u0111\u1ed1i tr\u1ea3 n\u1ee3 b\u1eb1ng c\u00e1ch t\u1ed1 gi\u00e1c qua th\u1ee7 t\u1ee5c t\u1ed1 t\u1ee5ng T\u00f2a \u00e1n ho\u1eb7c ph\u1ed1i h\u1ee3p v\u1edbi c\u01a1 quan ch\u1ee9c n\u0103ng \u0111\u1ec3 bu\u1ed9c kh\u00e1ch n\u1ee3 ph\u1ea3i tr\u1ea3 n\u1ee3.<\/p>\n

    Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y n\u00ean \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng khi th\u1ef1c hi\u1ec7n k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3 kh\u00f4ng th\u00e0nh c\u00f4ng. Kh\u00e1ch h\u00e0ng tr\u1ed1n tr\u00e1nh tr\u00e1ch nhi\u1ec7m, kh\u00f4ng tr\u00ecnh di\u1ec7n ho\u1eb7c ph\u1ea3n kh\u00e1ng v\u1edbi vi\u1ec7c y\u00eau c\u1ea7u tr\u1ea3 n\u1ee3.<\/p>\n

    IV. 8 b\u00ed quy\u1ebft \u0111\u1ec3 k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3 \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng<\/strong><\/h2>\n

    1. L\u00ean k\u1ebf ho\u1ea1ch chi tr\u1ea3 n\u1ee3 cho kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

    Kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng c\u00f3 nhi\u1ec1u ki\u1ebfn th\u1ee9c t\u00e0i ch\u00ednh th\u01b0\u1eddng kh\u00f4ng bi\u1ebft c\u00e1ch ph\u00e2n chia, tr\u1ea3 n\u1ee3 sao cho h\u1ee3p l\u00fd. H\u00e3y l\u00e0 ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng l\u00e0m \u0111i\u1ec1u \u0111\u00f3 \u0111\u1ec3 h\u1ecd th\u1ea5y \u0111\u01b0\u1ee3c s\u1ef1 an to\u00e0n, t\u1eadn t\u00e2m v\u00e0 uy t\u00edn c\u1ee7a c\u00f4ng ty.<\/p>\n

    Trong k\u1ebf ho\u1ea1ch tr\u1ea3 n\u1ee3, nh\u00e2n vi\u00ean t\u00e0i ch\u00ednh tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c qu\u00ean quy \u0111\u1ecbnh th\u1eddi h\u1ea1n tr\u1ea3 n\u1ee3, c\u00f3 ng\u00e0y v\u00e0 qu\u1ef9 th\u1eddi gian c\u1ee5 th\u1ec3.<\/p>\n

    2. B\u00e1o tr\u01b0\u1edbc cho kh\u00e1ch h\u00e0ng v\u1ec1 thanh to\u00e1n n\u1ee3<\/strong><\/h3>\n

    \u0110\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 tinh t\u1ebf, h\u00e3y g\u1ecdi \u0111i\u1ec7n tr\u01b0\u1edbc cho kh\u00e1ch h\u00e0ng, th\u00f4ng b\u00e1o v\u1ec1 vi\u1ec7c thu h\u1ed3i n\u1ee3 tr\u01b0\u1edbc khi g\u1eedi ho\u00e1 \u0111\u01a1n v\u1ec1 nh\u00e0. M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c n\u00e0y l\u00e0 nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng chu\u1ea9n b\u1ecb t\u00e0i ch\u00ednh cho vi\u1ec7c tr\u1ea3 n\u1ee3 v\u00ec s\u1eafp \u0111\u1ebfn h\u1ea1n.<\/p>\n

    3. G\u1eedi email ho\u00e1 \u0111\u01a1n\u00a0<\/strong><\/h3>\n

    Thay v\u00ec b\u1eb1ng \u0111\u01b0\u1eddng b\u01b0u \u0111i\u1ec7n, h\u00e3y g\u1eedi email ho\u00e1 \u0111\u01a1n \u0111\u1ec3 r\u00fat ng\u1eafn qu\u00e1 tr\u00ecnh b\u00e1o n\u1ee3, chu\u1ea9n b\u1ecb l\u00ean k\u1ebf ho\u1ea1ch \u0111\u1ec3 \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3 tr\u1ef1c ti\u1ebfp.<\/p>\n

    4. \u0110\u1eb7t l\u1ecbch h\u1eb9n v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

    N\u1ee3 r\u1ea5t kh\u00f3 \u0111\u1ec3 n\u00f3i chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i n\u00ean h\u00e3y h\u1eb9n g\u1eb7p tr\u1ef1c ti\u1ebfp \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3, k\u1ef9 n\u0103ng giao ti\u1ebfp \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i v\u1edbi vi\u1ec7c tr\u1ea3 n\u1ee3.<\/p>\n

    5. Cam k\u1ebft giao d\u1ecbch<\/strong><\/h3>\n

    Cam k\u1ebft giao d\u1ecbch l\u00e0 x\u00e1c nh\u1eadn l\u1ea1i ng\u00e0y thanh to\u00e1n n\u1ee3 t\u1eeb kh\u00e1ch h\u00e0ng v\u1edbi m\u1ed9t th\u1eddi gian c\u1ee5 th\u1ec3 r\u00f5 r\u00e0ng. Kh\u00f4ng n\u00ean \u0111\u1ec3 kh\u00e1ch h\u00e0ng k\u1ebft th\u00fac giao d\u1ecbch b\u1eb1ng c\u00e2u n\u00f3i \u201cT\u00f4i s\u1ebd thanh to\u00e1n trong v\u00e0i ng\u00e0y t\u1edbi.\u201d<\/p>\n

    6. L\u01b0u tr\u1eef th\u00f4ng tin giao d\u1ecbch<\/strong><\/h3>\n

    M\u1ecdi th\u00f4ng tin trao \u0111\u1ed5i, giao d\u1ecbch ph\u1ea3i \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef l\u1ea1i. N\u1ebfu l\u00e0 cu\u1ed9c n\u00f3i chuy\u1ec7n, g\u1ecdi \u0111i\u1ec7n th\u00ec ph\u1ea3i ghi \u00e2m, email th\u00ec ph\u1ea3i l\u01b0u tr\u1eef t\u00e0i li\u1ec7u, n\u1ed9i dung \u0111\u1ec3 \u0111\u1ed1i ch\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng khi tr\u1ea3 n\u1ee3 ch\u1eadm th\u1eddi h\u1ea1n \u0111\u00e3 th\u1ecfa thu\u1eadn. Sau n\u00e0y d\u00f9ng l\u00e0m b\u1eb1ng ch\u1ee9ng ph\u00e1p l\u00fd tr\u01b0\u1edbc To\u00e0 n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng h\u1ee3p to\u00e1n<\/p>\n

    7. Gi\u1eef b\u00ecnh t\u0129nh, th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p<\/strong><\/h3>\n

    Tr\u00ean th\u1ef1c t\u1ebf, kh\u00f4ng ph\u1ea3i cu\u1ed9c \u0111\u00e0m ph\u00e1n n\u00e0o c\u0169ng su\u00f4n s\u1ebb. Ng\u01b0\u1eddi \u0111\u00e0m ph\u00e1n v\u1edbi kh\u00e1ch h\u00e0ng ph\u1ea3i c\u00f3 s\u1ef1 ki\u00ean nh\u1eabn, b\u00ecnh t\u0129nh v\u00e0 x\u1eed l\u00fd chuy\u00ean nghi\u1ec7p trong m\u1ecdi t\u00ecnh hu\u1ed1ng.<\/p>\n

    8. Theo d\u00f5i kh\u00e1ch h\u00e0ng n\u1ebfu t\u1eeb ch\u1ed1i chi tr\u1ea3 \u0111\u00fang h\u1ea1n<\/strong><\/h3>\n

    Khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i chi tr\u1ea3 \u0111\u00fang h\u1ea1n, nh\u00e2n vi\u00ean ph\u1ea3i y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng th\u00f4ng b\u00e1o v\u1ec1 th\u1eddi gian th\u00f4ng b\u00e1o n\u1ed9p n\u1ee3 tr\u1ec5, lu\u00f4n theo s\u00e1t h\u00e0nh \u0111\u1ed9ng c\u1ee7a h\u1ecd \u0111\u1ec3 tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p tr\u1ed1n n\u1ee3.<\/p>\n","protected":false},"excerpt":{"rendered":"

    I. Thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 g\u00ec? Trong kinh doanh, thu h\u1ed3i c\u00f4ng n\u1ee3 l\u00e0 nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00f4ng ty, y\u00eau c\u1ea7u kh\u00e1ch ph\u1ea3i thanh to\u00e1n c\u00e1c kho\u1ea3n ti\u1ec1n, t\u00e0i s\u1ea3n \u0111\u00e3 th\u1ecfa thu\u1eadn tr\u00ean h\u1ee3p \u0111\u1ed3ng khi \u0111\u00e3 v\u01b0\u1ee3t qu\u00e1 gi\u1edbi h\u1ea1n th\u1eddi gian. V\u00ec v\u1eady, k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n thu h\u1ed3i c\u00f4ng n\u1ee3 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,233],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5618"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5618"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5618\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}