{"id":5621,"date":"2023-11-29T19:00:38","date_gmt":"2023-11-29T19:00:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5621"},"modified":"2023-11-29T08:01:04","modified_gmt":"2023-11-29T08:01:04","slug":"thu-hoi-no-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thu-hoi-no-qua-dien-thoai.html","title":{"rendered":"Thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i"},"content":{"rendered":"<p>\u0110\u1ed1i v\u1edbi nhi\u1ec1u doanh nghi\u1ec7p, thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c \u01b0u ti\u00ean th\u1ef1c hi\u1ec7n. \u0110\u00e2y l\u00e0 m\u1ed9t\u00a0c\u00e1ch thu h\u1ed3i n\u1ee3 kh\u00f3 \u0111\u00f2i\u00a0hi\u1ec7u qu\u1ea3, song c\u00f4ng vi\u1ec7c n\u00e0y kh\u00f4ng c\u00f3 trong k\u1ebf ho\u1ea1ch l\u00e0m vi\u1ec7c, ho\u1eb7c n\u1eb1m \u1edf cu\u1ed1i danh s\u00e1ch c\u00e1c c\u00f4ng vi\u1ec7c ph\u1ea3i l\u00e0m. T\u1ea1i sao v\u1eady? C\u00f3 nhi\u1ec1u l\u00fd do kh\u00e1c nhau. Nh\u01b0ng v\u1ec1 c\u01a1 b\u1ea3n, nhi\u1ec1u doanh nghi\u1ec7p ch\u01b0a \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 nh\u01b0 mong mu\u1ed1n v\u00ec nh\u00e2n vi\u00ean g\u1ecdi \u0111i\u1ec7n thu h\u1ed3i n\u1ee3 c\u1ea3m th\u1ea5y kh\u00f4ng t\u1ef1 tin khi g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng, s\u1ee3 th\u1ea5t b\u1ea1i, x\u1ea5u h\u1ed5, kh\u00f4ng c\u00f3 kinh nghi\u1ec7m v\u00e0 k\u0129 n\u0103ng.<\/p>\n<h2><strong>1. Thu<\/strong><strong>\u00a0h\u1ed3i<\/strong><strong>\u00a0n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i b\u1eaft \u0111\u1ea7u t\u1eeb s\u1ef1 chu\u1ea9n b\u1ecb<\/strong><\/h2>\n<p>\u201cTh\u1ea5t b\u1ea1i trong chu\u1ea9n b\u1ecb c\u0169ng c\u00f3 ngh\u0129a l\u00e0 chu\u1ea9n b\u1ecb th\u1ea5t b\u1ea1i\u201d. \u0110\u00e2y l\u00e0 b\u00e0i h\u1ecdc \u0111\u1ea7u ti\u00ean v\u1ec1\u00a0th\u1ee7 thu\u1eadt thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i\u00a0m\u00e0 b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft. B\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u00f2i n\u1ee3 th\u00e0nh c\u00f4ng n\u1ebfu kh\u00f4ng c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb.<\/p>\n<ul>\n<li><strong><em>D\u1ef1 li\u1ec7u\u00a0c\u00e1c t\u00ecnh hu\u1ed1ng \u0111\u00f2i n\u1ee3\u00a0\u0111\u1ec3 b\u00e1c b\u1ecf l\u00fd do t\u1eeb ch\u1ed1i tr\u1ea3 n\u1ee3<\/em><\/strong><\/li>\n<\/ul>\n<p>Tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n, b\u1ea1n c\u1ea7n l\u00ean danh s\u00e1ch l\u00fd do kh\u00e1ch n\u1ee3 c\u00f3 th\u1ec3 \u0111\u01b0a ra \u0111\u1ec3 t\u1eeb ch\u1ed1i thanh to\u00e1n v\u00e0 c\u0103n c\u1ee9 b\u00e1c b\u1ecf hi\u1ec7u qu\u1ea3. H\u00e3y bi\u00ean t\u1eadp th\u00e0nh c\u00e1c nh\u00f3m l\u00fd do t\u1eeb ch\u1ed1i thanh to\u00e1n v\u00e0 nh\u00f3m gi\u1ea3i ph\u00e1p,\u00a0th\u1ee7 thu\u1eadt \u0111\u00f2i n\u1ee3\u00a0t\u01b0\u01a1ng \u1ee9ng, vi\u1ebft ch\u00fang th\u00e0nh k\u1ecbch b\u1ea3n \u0111\u00f2i n\u1ee3 trong m\u00e1y t\u00ednh c\u1ee7a b\u1ea1n. Trao \u0111\u1ed5i \u00fd ki\u1ebfn v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c trong nh\u00f3m ho\u1eb7c c\u00f4ng ty c\u1ee7a b\u1ea1n. Sau \u0111\u00f3, khi c\u00e1c kh\u00e1ch n\u1ee3 c\u1ed1 g\u1eafng \u0111\u1ec3 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi b\u1eb1ng \u0111\u01b0a ra m\u1ed9t s\u1ed1 l\u00fd do t\u1eeb ch\u1ed1i tr\u1ea3 n\u1ee3, b\u1ea1n c\u00f3 th\u1ec3 nhanh ch\u00f3ng ki\u1ec3m so\u00e1t t\u00ecnh h\u00ecnh b\u1eb1ng c\u00e1ch b\u00e1c b\u1ecf c\u00e1i c\u1edb kh\u00e1ch n\u1ee3 \u0111\u01b0a v\u00e0 tr\u1edf l\u1ea1i v\u1edbi m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n \u2013 thu n\u1ee3.<\/p>\n<ul>\n<li><strong><em>D\u01b0\u1edbi \u0111\u00e2y l\u00e0\u00a0c\u00e1c t\u00ecnh hu\u1ed1ng \u0111\u00f2i n\u1ee3\u00a0v\u00e0\u00a0nh\u1eefng c\u00e2u n\u00f3i \u0111\u00f2i n\u1ee3\u00a0\u0111i\u1ec3n h\u00ecnh \u0111\u01b0\u1ee3c chia s\u1ebb t\u1eeb\u00a0kinh nghi\u1ec7m thu<\/em><\/strong><strong><em>\u00a0h\u1ed3i n\u1ee3<\/em><\/strong><strong><em>\u00a0qua \u0111i\u1ec7n tho\u1ea1i\u00a0c\u1ee7a c\u00e1c lu\u1eadt<\/em><\/strong><strong><em>\u00a0s\u01b0 chuy\u00ean x\u1eed l\u00fd n\u1ee3<\/em><\/strong><strong><em>:<\/em><\/strong><\/li>\n<\/ul>\n<p><em><u>Kh\u00e1ch n\u1ee3<\/u><\/em>: T\u00f4i \u0111\u00e3 th\u1ea5t l\u1ea1c h\u00f3a \u0111\u01a1n n\u00ean ch\u01b0a th\u1ec3 thanh to\u00e1n \u0111\u01b0\u1ee3c.<\/p>\n<p><em><u>Ng\u01b0\u1eddi \u0111\u00f2i n\u1ee3<\/u><\/em>: T\u00f4i s\u1ebd g\u1eedi email v\u00e0 fax h\u00f3a \u0111\u01a1n tr\u00ean ngay b\u00e2y gi\u1edd. Anh\/Ch\u1ecb s\u1ebd thanh to\u00e1n ngay sau khi nh\u1eadn \u0111\u01b0\u1ee3c h\u00f3a \u0111\u01a1n ph\u1ea3i kh\u00f4ng?<\/p>\n<p><em><u>Kh\u00e1ch n\u1ee3<\/u><\/em>: T\u00f4i \u0111ang g\u1eb7p kh\u00f3 kh\u0103n, ch\u01b0a th\u1ec3 thanh to\u00e1n ngay \u0111\u01b0\u1ee3c<\/p>\n<p><em><u>Ng\u01b0\u1eddi \u0111\u00f2i n\u1ee3<\/u><\/em>: T\u00f4i hi\u1ec3u r\u1eb1ng c\u00f4ng vi\u1ec7c kinh doanh th\u1eddi gian n\u00e0y ch\u1eb3ng d\u1ec5 d\u00e0ng g\u00ec. T\u00f4i c\u1ea7n Anh\/Ch\u1ecb c\u00f3 k\u1ebf ho\u1ea1ch tr\u1ea3 n\u1ee3 c\u1ee5 th\u1ec3, ho\u1eb7c ch\u00ed \u00edt, Anh\/Ch\u1ecb c\u00f3 th\u1ec3 chi tr\u1ea3 m\u1ed9t ph\u1ea7n trong ng\u00e0y h\u00f4m nay.<\/p>\n<ul>\n<li><strong><em>N\u1eafm v\u1eefng th\u00f4ng tin, t\u00e0i li\u1ec7u h\u1ed3 s\u01a1 c\u00f4ng n\u1ee3<\/em><\/strong><\/li>\n<\/ul>\n<p>B\u1ea1n kh\u00f4ng mu\u1ed1n cu\u1ed9c g\u1ecdi \u0111i\u1ec7n b\u1ecb ch\u1ec7ch h\u01b0\u1edbng b\u1edfi m\u1ed9t c\u00e2u h\u1ecfi m\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 tr\u1ea3 l\u1eddi. Nhi\u1ec1u kh\u00e1ch n\u1ee3 bi\u1ebft \u0111\u1ec3 s\u1eed d\u1ee5ng th\u1ee7 thu\u1eadt n\u00e0y \u0111\u1ec3 gi\u00e0nh \u01b0u th\u1ebf tr\u01b0\u1edbc b\u1ea1n. \u0110\u1ed9t nhi\u00ean, h\u1ecd tr\u1ea3 l\u1eddi kh\u00f4ng thanh to\u00e1n kho\u1ea3n n\u1ee3 v\u00ec b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u01b0a ra c\u00e1c th\u00f4ng tin, t\u00e0i li\u1ec7u, ch\u1ee9ng c\u1ee9 li\u00ean quan \u0111\u1ebfn kho\u1ea3n n\u1ee3. V\u00ec v\u1eady, cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac.<\/p>\n<p>N\u1ebfu b\u1ea1n tr\u1ea3 l\u1eddi r\u1eb1ng: \u201cT\u00f4i s\u1ebd g\u1ecdi l\u1ea1i b\u1ea1n v\u1ec1 \u0111i\u1ec1u \u0111\u00f3\u201d, b\u1ea1n \u0111\u00e3 t\u1ea1o c\u01a1 h\u1ed9i cho kh\u00e1ch n\u1ee3 tr\u00ec ho\u00e3n vi\u1ec7c tr\u1ea3 n\u1ee3 m\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 cam k\u1ebft n\u00e0o v\u1ec1 vi\u1ec7c thanh to\u00e1n. V\u00e0 b\u1ea1n ph\u1ea3i l\u00e0m l\u1ea1i t\u1eeb \u0111\u1ea7u khi b\u1ea1n g\u1ecdi \u0111i\u1ec7n l\u1ea1i cho kh\u00e1ch n\u1ee3.<\/p>\n<p>\u1ede m\u1ee9c t\u1ed1i thi\u1ec3u, h\u00e3y ch\u1eafc ch\u1eafn b\u1ea1n c\u00f3 c\u00e1c th\u00f4ng tin, t\u00e0i li\u1ec7u d\u01b0\u1edbi \u0111\u00e2y tr\u01b0\u1edbc khi b\u1ea1n th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi:<\/p>\n<ul>\n<li>Gi\u00e1 tr\u1ecb kho\u1ea3n n\u1ee3<\/li>\n<li>Ng\u00e0y \u0111\u1ebfn h\u1ea1n thanh to\u00e1n<\/li>\n<li>H\u1ee3p \u0111\u1ed3ng mua b\u00e1n h\u00e0ng h\u00f3a\/cung c\u1ea5p d\u1ecbch v\u1ee5<\/li>\n<li>S\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u00e3 cung c\u1ea5p<\/li>\n<li>H\u00f3a \u0111\u01a1n, ngay c\u1ea3 c\u00e1c kho\u1ea3n ch\u01b0a \u0111\u1ebfn h\u1ea1n thanh to\u00e1n.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong><em>Chu\u1ea9n b\u1ecb th\u00f4ng tin v\u1ec1 kh\u00e1ch n\u1ee3<\/em><\/strong><\/li>\n<\/ul>\n<p>H\u00e3y n\u1eafm b\u1eaft \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft v\u1ec1 kh\u00e1ch n\u1ee3: \u0111\u1ecba ch\u1ec9 tr\u1ee5 s\u1edf, n\u01a1i c\u01b0 tr\u00fa, \u0111\u1ecba ch\u1ec9 li\u00ean h\u1ec7, ng\u00e0nh ngh\u1ec1 kinh doanh; ngu\u1ed3n ti\u1ec1n tr\u1ea3 n\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng; l\u1ecbch s\u1eed thanh to\u00e1n kho\u1ea3n n\u1ee3; kh\u00e1ch h\u00e0ng ch\u1eadm tr\u1ea3 n\u1ee3 l\u00e0 h\u1ea1n h\u1eefu hay th\u01b0\u1eddng xuy\u00ean .v.v. C\u00e1c th\u00f4ng tin n\u00e0y s\u1ebd gi\u00fap \u00edch \u0111\u00e1ng k\u1ec3 cho b\u1ea1n khi trao \u0111\u1ed5i v\u1edbi kh\u00e1ch n\u1ee3.<\/p>\n<h2><strong>2. N\u00f3i m\u1ea1nh m\u1ebd \u2013 tuy\u1ec7t chi\u00eau c\u1ee7a thu<\/strong><strong>\u00a0th\u1ed3i\u00a0<\/strong><strong>n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/h2>\n<p>H\u1ea7u h\u1ebft ch\u00fang ta s\u1eed d\u1ee5ng gi\u1ecdng \u0111i\u1ec7u th\u00f4ng th\u01b0\u1eddng khi g\u1ecdi \u0111i\u1ec7n. Nh\u01b0ng thanh \u0111i\u1ec7u, cao \u0111\u1ed9, bi\u1ebfn \u0111i\u1ec7u, th\u1eadm ch\u00ed t\u1ed1c \u0111\u1ed9 n\u00f3i c\u0169ng t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd t\u1edbi ng\u01b0\u1eddi nghe.<\/p>\n<p>H\u00e3y ngh\u0129 \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi d\u1eabn ch\u01b0\u01a1ng tr\u00ecnh ho\u1eb7c ph\u00e1t thanh vi\u00ean n\u1ed5i ti\u1ebfng. Gi\u1ecdng n\u00f3i c\u1ee7a h\u1ecd g\u00e2y \u0111\u01b0\u1ee3c s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1n gi\u1ea3. V\u1edbi m\u1ed9t ch\u00fat n\u1ed7 l\u1ef1c, b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c gi\u1ecdng n\u00f3i nh\u01b0 th\u1ebf.<\/p>\n<p>Th\u1eed ghi \u00e2m m\u1ed9t cu\u1ed9c g\u1ecdi \u0111\u00f2i n\u1ee3 th\u00f4ng th\u01b0\u1eddng v\u00e0 sau \u0111\u00f3 l\u1eafng nghe ch\u00ednh m\u00ecnh. Th\u1ef1c hi\u1ec7n \u0111i\u1ec1u ch\u1ec9nh khi c\u1ea7n thi\u1ebft v\u00e0 th\u1eed l\u1ea1i. \u0110i\u1ec1u n\u00e0y s\u1ebd kh\u00f4ng ch\u1ec9 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng trao \u0111\u1ed5i v\u1edbi kh\u00e1ch n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i, n\u00f3 c\u0169ng c\u1ee7ng c\u1ed1 s\u1ef1 t\u1ef1 tin c\u1ee7a b\u1ea1n.<\/p>\n<h2><strong>3. Ki\u1ec3m so\u00e1t cu\u1ed9c g\u1ecdi b\u1eb1ng th\u1ee7<\/strong><strong>\u00a0thu\u1eadt thu h\u1ed3i<\/strong><strong>\u00a0n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/h2>\n<p>Thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i\u00a0\u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i ki\u1ec3m so\u00e1t cu\u1ed9c g\u1ecdi theo c\u00e1c ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch n\u1ee3. Ngo\u00e0i vi\u1ec7c chu\u1ea9n b\u1ecb chu \u0111\u00e1o, b\u1ea1n c\u00f2n n\u00ean bi\u1ebft m\u1ed9t s\u1ed1 th\u1ee7 thu\u1eadt \u0111\u00e1ng ch\u00fa \u00fd d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n<ul>\n<li>Trao \u0111\u1ed5i v\u1edbi kh\u00e1ch n\u1ee3 b\u1eb1ng t\u00ean c\u1ee7a h\u1ecd. \u0110\u00e2y l\u00e0\u00a0kinh nghi\u1ec7m thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i\u00a0r\u1ea5t hi\u1ec7u qu\u1ea3. B\u1eb1ng c\u00e1ch g\u1ecdi t\u00ean kh\u00e1ch n\u1ee3, b\u1ea1n cho th\u1ea5y s\u1ef1 t\u00f4n tr\u1ecdng t\u1eeb ph\u00eda b\u1ea1n v\u00e0 thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a h\u1ecd. \u0110\u1eebng nh\u1ea7m l\u1eabn t\u00ean, n\u1ebfu kh\u00f4ng, b\u1ea1n s\u1ebd g\u00e2y n\u00ean s\u1ef1 gi\u1eadn d\u1eef, kh\u00f3 ch\u1ecbu t\u1eeb h\u1ecd.<\/li>\n<li>H\u00e3y \u0111\u1ec3 c\u00e1c kh\u00e1ch n\u1ee3 \u0111\u00fang, ngay c\u1ea3 khi h\u1ecd sai. V\u1edbi thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n c\u1ea7n th\u1ea5u hi\u1ec3u t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch n\u1ee3 \u0111\u1ec3 t\u00ecm ra\u00a0c\u00e1ch \u0111\u00f2i n\u1ee3 t\u1ebf nh\u1ecb, hi\u1ec7u qu\u1ea3 nh\u1ea5t. B\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi nh\u1eefng g\u00ec h\u1ecd \u0111ang n\u00f3i, nh\u01b0ng b\u1ea1n v\u1eabn c\u00f3 th\u1ec3 x\u00e1c nh\u1eadn n\u00f3. Sau khi kh\u00e1ch n\u1ee3 ph\u1ea3n \u1ee9ng, b\u00e1c b\u1ecf, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i, \u201cT\u00f4i c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c l\u00fd do t\u1ea1i sao Anh\/Ch\u1ecb c\u1ea3m th\u1ea5y nh\u01b0 v\u1eady.\u201d Ho\u1eb7c, \u201cT\u00f4i bi\u1ebft s\u1ef1 vi\u1ec7c nh\u01b0 v\u1eady c\u00f3 th\u1ec3 x\u1ea3y ra.\u201d L\u1eafng nghe v\u00e0 chia s\u1ebb v\u1edbi kh\u00e1ch n\u1ee3, b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap h\u1ecd x\u00f3a b\u1ecf t\u00e2m l\u00fd ph\u00f2ng v\u1ec7, c\u1edfi m\u1edf h\u01a1n trong cu\u1ed9c n\u00f3i chuy\u1ec7n.<\/li>\n<li>H\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi m\u1edf. \u00c1p d\u1ee5ng c\u00e1ch n\u00e0y khi trao \u0111\u1ed5i v\u1edbi kh\u00e1ch n\u1ee3 \u0111\u1ec3 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00f4ng tin qua\u00a0c\u00e1c t\u00ecnh hu\u1ed1ng \u0111\u00f2i n\u1ee3. V\u00ed d\u1ee5, \u0111\u1ec3 c\u00f3 th\u00f4ng tin t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng c\u1ee7a kh\u00e1ch n\u1ee3, thay v\u00ec h\u1ecfi: \u201c\u00d4ng c\u00f3 t\u00e0i kho\u1ea3n \u1edf ng\u00e2n h\u00e0ng n\u00e0o?\u201d H\u00e3y th\u1eed \u201c\u00d4ng s\u1ebd tr\u1ea3 b\u1eb1ng ti\u1ec1n m\u1eb7t hay chuy\u1ec3n kho\u1ea3n?\u201d Kh\u00e1ch h\u00e0ng n\u00f3i \u201cchuy\u1ec3n kho\u1ea3n.\u201d B\u1ea1n tr\u1ea3 l\u1eddi, \u201cTh\u1eadt t\u1ed1t. V\u00ec v\u1eady, h\u00e3y g\u1eedi cho t\u00f4i b\u1ea3n sao \u1ee7y nhi\u1ec7m chi ngay sau khi \u00d4ng chuy\u1ec3n ti\u1ec1n. \u00d4ng chuy\u1ec3n kho\u1ea3n t\u1eeb ng\u00e2n h\u00e0ng n\u00e0o?\u201d<\/li>\n<li>L\u1eafng nghe c\u1ea9n th\u1eadn v\u00e0 ghi ch\u00e9p. B\u1ea1n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c manh m\u1ed1i, th\u00f4ng tin quan tr\u1ecdng ngay c\u1ea3 khi kh\u00e1ch n\u1ee3 t\u1eeb ch\u1ed1i tr\u1ea3 ti\u1ec1n. B\u1ea1n c\u0169ng s\u1ebd c\u00f3 l\u00fd l\u1ebd cho cu\u1ed9c g\u1ecdi ti\u1ebfp theo v\u00e0 s\u1ebd s\u1eb5n s\u00e0ng \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi b\u1ea5t k\u1ef3 l\u00fd do t\u1eeb ch\u1ed1i tr\u1ea3 n\u1ee3 n\u00e0o n\u00e0o c\u00f3 th\u1ec3 \u0111\u00e3 \u0111\u01b0\u1ee3c kh\u00e1ch n\u1ee3 \u0111\u01b0a n\u1ee3 tr\u01b0\u1edbc \u0111\u00f3.<\/li>\n<li>Im l\u1eb7ng. \u0110\u00e2y l\u00e0 \u0111i\u1ec1u kh\u00e1c bi\u1ec7t c\u1ee7a\u00a0th\u1ee7 thu\u1eadt thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i. \u0110\u1ebfm ch\u1ea7m ch\u1eadm \u0111\u1ebfn n\u0103m tr\u01b0\u1edbc khi tr\u1ea3 l\u1eddi kh\u00e1ch n\u1ee3, v\u00e0 ch\u1edd v\u00e0i gi\u00e2y sau khi \u0111\u1eb7t c\u00e2u h\u1ecfi. T\u1ea1o\u00a0 kho\u1ea3ng tr\u1ed1ng trong cu\u1ed9c g\u1ecdi \u0111i\u1ec7n \u0111\u1ec3 kh\u00e1ch n\u1ee3 trao \u0111\u1ed5i th\u00f4ng tin v\u1edbi b\u1ea1n.<\/li>\n<li>Gi\u1eef t\u1eadp trung. M\u1ed9t s\u1ed1 kh\u00e1ch n\u1ee3 s\u1ebd c\u1ed1 g\u1eafng l\u00e0m b\u1ea1n sao nh\u00e3ng b\u1eb1ng c\u00e1ch ph\u00e0n n\u00e0n v\u1ec1 d\u1ecbch v\u1ee5, ho\u1eb7c \u0111\u1ed5 l\u1ed7i v\u1ec1 s\u1ef1 vi ph\u1ea1m c\u1ee7a h\u1ecd cho b\u1ea1n. H\u00e3y l\u1ecbch s\u1ef1, th\u1eadm ch\u00ed x\u00e1c nh\u1eadn quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. Nh\u01b0ng lu\u00f4n lu\u00f4n khi\u1ebfn h\u1ecd quay tr\u1edf l\u1ea1i m\u1ee5c ti\u00eau c\u1ee7a cu\u1ed9c g\u1ecdi \u2013 kho\u1ea3n n\u1ee3 ph\u1ea3i \u0111\u01b0\u1ee3c thanh to\u00e1n \u0111\u00fang h\u1ea1n.<\/li>\n<\/ul>\n<p>\u0110\u1eebng \u0111\u1ec3 kh\u00e1ch n\u1ee3 l\u00f4i k\u00e9o b\u1ea1n. M\u1ed9t kh\u00e1ch n\u1ee3 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng s\u1ef1 t\u1ee9c gi\u1eadn nh\u01b0 m\u1ed9t m\u00e1nh kh\u00f3e khi\u1ebfn b\u1ea1n kh\u00f3 ch\u1ecbu v\u00e0 k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n. \u00cdt nh\u1ea5t, b\u1ea1n s\u1ebd kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c b\u1ea5t c\u1ee9 th\u1ee9 g\u00ec v\u1edbi t\u1eeb m\u1ed9t k\u1ebb t\u1ee9c gi\u1eadn.<\/p>\n<p>N\u1ebfu m\u1ed9t kh\u00e1ch n\u1ee3 b\u1eaft \u0111\u1ea7u la h\u00e9t ho\u1eb7c n\u00f3i th\u00f4 t\u1ee5c, h\u00e3y th\u1eed nh\u1eafc nh\u1edf h\u1ecd r\u1eb1ng b\u1ea1n kh\u00f4ng th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng n\u00e0y n\u1ebfu h\u1ecd \u0111ang la h\u00e9t.<\/p>\n<p>N\u1ebfu \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng hi\u1ec7u qu\u1ea3, h\u00e3y n\u00f3i, \u201cR\u00f5 r\u00e0ng \u0111\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 th\u1eddi \u0111i\u1ec3m t\u1ed1t cho b\u1ea1n. T\u00f4i c\u00f3 th\u1ec3 g\u1ecdi l\u1ea1i cho b\u1ea1n khi n\u00e0o?\u201d<\/p>\n<p>&nbsp;<\/p>\n<h3>Thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i \u2013 5 th\u1ee7 thu\u1eadt c\u1ea7n ph\u1ea3i bi\u1ebft<\/h3>\n<p><strong>4. Y\u00eau c\u1ea7u \u0111\u01b0a cam k\u1ebft tr\u1ea3 n\u1ee3<\/strong><\/p>\n<p>M\u1ed9t cu\u1ed9c g\u1ecdi kh\u00f4ng d\u1eabn \u0111\u1ebfn m\u1ed9t cam k\u1ebft tr\u1ea3 n\u1ee3 l\u00e0 m\u1ed9t cu\u1ed9c g\u1ecdi v\u00f4 \u00edch. \u00c1p d\u1ee5ng\u00a0th\u1ee7 thu\u1eadt thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n ph\u1ea3i c\u00f3 \u0111\u01b0\u1ee3c cam k\u1ebft tr\u1ea3 to\u00e0n b\u1ed9\/m\u1ed9t ph\u1ea7n kho\u1ea3n n\u1ee3 ho\u1eb7c m\u1ed9t cu\u1ed9c g\u1ecdi l\u1ea1i h\u1eb9n ng\u00e0y tr\u1ea3 n\u1ee3. H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n l\u00e0 ng\u01b0\u1eddi ki\u1ec3m so\u00e1t th\u1eddi gian. \u0110\u1eebng h\u1ecfi, \u201cKhi n\u00e0o b\u1ea1n s\u1ebd g\u1ecdi l\u1ea1i cho t\u00f4i v\u1ec1 k\u1ebf ho\u1ea1ch tr\u1ea3 n\u1ee3?\u201d Thay v\u00e0o \u0111\u00f3, h\u00e3y h\u1ecfi \u201cB\u1ea1n h\u00e3y g\u1ecdi t\u00f4i v\u00e0o th\u1ee9 5 \u0111\u1ec3 trao \u0111\u1ed5i v\u1ec1 k\u1ebf ho\u1ea1ch tr\u1ea3 n\u1ee3?\u201d<\/p>\n<ul>\n<li>Ph\u1ea3i t\u00f3m t\u1eaft k\u1ebft qu\u1ea3 tr\u01b0\u1edbc khi k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi: n\u00eau r\u00f5 cam k\u1ebft c\u1ee7a h\u1ecd, y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n h\u1eadu qu\u1ea3 n\u1ebfu h\u1ecd kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u00fang cam k\u1ebft. Nh\u1ea5n m\u1ea1nh t\u00ednh c\u1ea5p b\u00e1ch c\u1ee7a v\u1ea5n \u0111\u1ec1. Kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng qu\u00ean cu\u1ed9c g\u1ecdi v\u1edbi b\u1ea1n ngay khi t\u1eaft \u0111i\u1ec7n tho\u1ea1i, \u0111\u1eb7c bi\u1ec7t l\u00e0 n\u1ebfu h\u1ecd ngh\u0129 r\u1eb1ng b\u1ea1n kh\u00f4ng th\u1ef1c s\u1ef1 quan t\u00e2m \u0111\u1ebfn k\u1ebft qu\u1ea3.<\/li>\n<li>Y\u00eau c\u1ea7u kh\u00e1ch n\u1ee3 g\u1ecdi l\u1ea1i cho b\u1ea1n v\u00e0o ng\u00e0y h\u1ecd cam k\u1ebft tr\u1ea3 n\u1ee3 \u2013 \u0111\u1ec3 cho b\u1ea1n bi\u1ebft vi\u1ec7c tr\u1ea3 ti\u1ec1n \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. N\u1ebfu h\u1ecd kh\u00f4ng g\u1ecdi, vi\u1ec7c thanh to\u00e1n c\u00f3 th\u1ec3 \u0111\u00e3 kh\u00f4ng x\u1ea3y ra. V\u1eadn d\u1ee5ng l\u1eddi khuy\u00ean n\u00e0y c\u1ee7a\u00a0ngh\u1ec7 thu\u1eadt thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i\u00a0s\u1ebd gi\u00fap b\u1ea1n s\u1ebd kh\u00f4ng ph\u1ea3i l\u00e3ng ph\u00ed th\u1eddi gian \u201cm\u00f2n m\u1ecfi\u201d ch\u1edd \u0111\u1ee3i.<\/li>\n<li>Cu\u1ed1i c\u00f9ng, khi kh\u00e1ch n\u1ee3 kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1c cam k\u1ebft, ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n s\u1ebd th\u1ef1c hi\u1ec7n \u0111\u00fang theo c\u00e1c tuy\u00ean b\u1ed1 tr\u01b0\u1edbc \u0111\u00f3 v\u1edbi kh\u00e1ch n\u1ee3.\u00a0Ngh\u1ec7 thu\u1eadt thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i\u00a0kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf l\u1eddi n\u00f3i. N\u1ebfu b\u1ea1n kh\u00f4ng l\u00e0m, h\u1ecd s\u1ebd kh\u00f4ng bao gi\u1edd nghi\u00eam t\u00fac tr\u1ea3 n\u1ee3 b\u1ea1n.<\/li>\n<\/ul>\n<p><strong>5. Linh ho\u1ea1t<\/strong><\/p>\n<p>Theo l\u1eddi khuy\u00ean c\u00e1c lu\u1eadt s\u01b0, th\u1ee7 thu\u1eadt thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i\u00a0s\u1ebd gi\u00fap c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u00f2i n\u1ee3 c\u1ee7a b\u1ea1n \u2013 nh\u01b0ng kh\u00f4ng c\u00f3 khu\u00f4n m\u1eabu n\u00e0o cho vi\u1ec7c \u0111\u00f2i n\u1ee3. M\u1ed7i kh\u00e1ch n\u1ee3 l\u00e0 kh\u00e1c nhau. M\u1ed9t cu\u1ed9c g\u1ecdi c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 v\u1edbi kh\u00e1ch n\u1ee3 n\u00e0y, nh\u01b0ng c\u00f3 th\u1ec3 kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u1edbi kh\u00e1ch n\u1ee3 kh\u00e1c. L\u1eafng nghe c\u1ea9n th\u1eadn t\u1eeb kh\u00e1ch n\u1ee3 v\u00e0 b\u1ea1n s\u1ebd thu th\u1eadp \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u00f3 c\u00e1ch x\u1eed l\u00fd t\u1ed1t nh\u1ea5t cho m\u1ed7i t\u00ecnh hu\u1ed1ng, t\u1ea1o n\u00ean\u00a0k\u1ef9 n\u0103ng thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i\u00a0hi\u1ec7u qu\u1ea3.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ed1i v\u1edbi nhi\u1ec1u doanh nghi\u1ec7p, thu h\u1ed3i n\u1ee3 qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c \u01b0u ti\u00ean th\u1ef1c hi\u1ec7n. \u0110\u00e2y l\u00e0 m\u1ed9t\u00a0c\u00e1ch thu h\u1ed3i n\u1ee3 kh\u00f3 \u0111\u00f2i\u00a0hi\u1ec7u qu\u1ea3, song c\u00f4ng vi\u1ec7c n\u00e0y kh\u00f4ng c\u00f3 trong k\u1ebf ho\u1ea1ch l\u00e0m vi\u1ec7c, ho\u1eb7c n\u1eb1m \u1edf cu\u1ed1i danh s\u00e1ch c\u00e1c c\u00f4ng vi\u1ec7c ph\u1ea3i l\u00e0m. T\u1ea1i sao [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,233],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5621"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5621"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5621\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}