{"id":56362,"date":"2023-12-20T17:49:58","date_gmt":"2023-12-20T10:49:58","guid":{"rendered":"https:\/\/masterskills.org\/blog\/3-cach-tan-dung-tinh-nang-facebook-reactions.html"},"modified":"2023-12-20T17:49:58","modified_gmt":"2023-12-20T10:49:58","slug":"3-cach-tan-dung-tinh-nang-facebook-reactions","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/3-cach-tan-dung-tinh-nang-facebook-reactions.html","title":{"rendered":"3 c\u00e1ch t\u1eadn d\u1ee5ng t\u00ednh n\u0103ng Facebook Reactions"},"content":{"rendered":"
Vui? Bu\u1ed3n? H\u00e0o h\u1ee9ng hay t\u1ee9c gi\u1eadn? \u2013 T\u1ea5t c\u1ea3 nh\u1eefng c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u d\u1ec5 d\u00e0ng th\u1ec3 hi\u1ec7n khi Facebook c\u1eadp nh\u1eadt t\u00ednh n\u0103ng m\u1edbi. Sau m\u1ed9t th\u1eddi gian th\u1eed nghi\u1ec7m,\u00a0Facebook Reactions \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 ch\u00ednh th\u1ee9c cu\u1ed1i th\u00e1ng 02\/2015\u00a0v\u1edbi m\u1ee5c \u0111\u00edch ch\u00ednh l\u00e0 \u0111a d\u1ea1ng l\u1ef1a ch\u1ecdn th\u1ec3 hi\u1ec7n c\u1ea3m x\u00fac cho ng\u01b0\u1eddi d\u00f9ng, b\u00ean c\u1ea1nh n\u00fat \u201cTh\u00edch\u201d (like) \u0111\u01a1n thu\u1ea7n. N\u0103m\u00a0bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac m\u1edbi \u0111\u01b0\u1ee3c b\u1ed5 sung bao g\u1ed3m \u201cy\u00eau\u201d(love), \u201cvui s\u01b0\u1edbng\u201d (haha), \u201cng\u1ea1c nhi\u00ean\u201d (wow), \u201cbu\u1ed3n\u201d (sad) v\u00e0 \u201ct\u1ee9c gi\u1eadn\u201d (angry) \u0111em \u0111\u1ebfn l\u1ee3i th\u1ebf g\u00ec cho doanh nghi\u1ec7p?<\/p>\n

\u0110\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, t\u00ednh n\u0103ng n\u00e0y s\u1ebd m\u1edf ra m\u1ed9t c\u01a1 h\u1ed9i l\u1edbn, kh\u00f4ng ch\u1ec9 th\u1ea5u hi\u1ec3u chi ti\u1ebft h\u01a1n c\u1ea3m x\u00fac ng\u01b0\u1eddi d\u00f9ng \u1edf th\u1eddi \u0111i\u1ec3m \u0111\u00f3 m\u00e0 c\u00f2n b\u1ed5 sung th\u00eam l\u00ed do t\u1ea1i sao. Theo Forrester Research, tr\u1ea3i nghi\u1ec7m c\u1ea3m x\u00fac g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean ph\u00e2n n\u1eeda kh\u00e1ch h\u00e0ng trung th\u00e0nh, trong khi nh\u1eadn th\u1ee9c v\u1ec1 n\u00f3 ch\u1ec9 chi\u1ebfm kho\u1ea3ng 1\/3. \u201cC\u1ea3m x\u00fac l\u00e0 y\u1ebfu t\u1ed1 s\u1ed1 1 trong l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean t\u1ed5ng s\u1ed1 17 trong 18 l\u0129nh v\u1ef1c m\u00e0 ch\u00fang t\u00f4i nghi\u00ean c\u1ee9u,\u201d nh\u00e0 nghi\u00ean c\u1ee9u Megan Burns c\u1ee7a Forrester chia s\u1ebb.<\/p>\n

\"Facebook<\/p>\n

Facebook Reactions l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 doanh nghi\u1ec7p th\u1ea5u hi\u1ec3u c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

D\u01b0\u1edbi \u0111\u00e2y, Subiz xin chia s\u1ebb ba c\u00e1ch nh\u00e0 ti\u1ebfp th\u1ecb c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng t\u1eeb t\u00ednh n\u0103ng Facebook Reactions:<\/p>\n

1. Th\u1ea5u hi\u1ec3u nh\u00e2n t\u1ed1 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n

Trong khi Facebook c\u00f3 th\u1ec3 s\u1ebd \u0111\u01b0a ra m\u1ed9t s\u1ed1 th\u1ed1ng k\u00ea xung quanh s\u1ed1 l\u01b0\u1ee3ng th\u00edch, y\u00eau, ng\u1ea1c nhi\u00ean v\u00e0 bu\u1ed3n, doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i t\u1eadn d\u1ee5ng, ph\u00e2n t\u00edch d\u1eef li\u1ec7u n\u00e0y \u0111\u1ed3ng th\u1eddi k\u1ebft n\u1ed1i n\u00f3 v\u1edbi nh\u1eefng b\u00ecnh lu\u1eadn li\u00ean quan c\u1ee7a kh\u00e1ch h\u00e0ng. K\u1ebft qu\u1ea3 chi ti\u1ebft s\u1ebd gi\u00fap doanh nghi\u1ec7p gi\u1ea3i th\u00edch m\u1ed9t l\u01b0\u1ee3ng l\u1edbn th\u00f4ng tin t\u1eeb ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. Sau \u0111\u00f3, k\u1ebft h\u1ee3p v\u1edbi d\u1eef li\u1ec7u t\u1eeb Facebook Reactions, b\u1ea1n s\u1ebd hi\u1ec3u nguy\u00ean nh\u00e2n \u201ct\u1ea1i sao\u201d \u0111\u1eb1ng sau nh\u1eefng bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac, cho d\u00f9 s\u1ed1 l\u01b0\u1ee3ng b\u00ecnh lu\u1eadn c\u00f3 l\u00ean t\u1edbi h\u00e0ng ngh\u00ecn.<\/p>\n

L\u1ea5y v\u00ed d\u1ee5, m\u1ed9t kh\u00e1ch h\u00e0ng t\u00ean An ph\u1ea3n h\u1ed3i l\u1ea1i b\u00e0i gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m \u0111i\u1ec7n t\u1eed m\u1edbi \u0111\u01b0\u1ee3c tung ra th\u1ecb tr\u01b0\u1eddng b\u1eb1ng n\u00fat \u201ct\u1ee9c gi\u1eadn\u201d. Anh \u1ea5y c\u0169ng chia s\u1ebb, m\u00f4 t\u1ea3 s\u1ef1 th\u1ea5t v\u1ecdng v\u1edbi tu\u1ed5i th\u1ecd pin c\u1ee7a s\u1ea3n ph\u1ea9m m\u1edbi. K\u1ebft h\u1ee3p nh\u1eadn x\u00e9t n\u00e0y v\u1edbi ph\u1ea3n \u1ee9ng gi\u1eadn d\u1eef tr\u1edf th\u00e0nh d\u1eef li\u1ec7u quan tr\u1ecdng trong vi\u1ec7c t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/p>\n

Trong khi \u0111\u00f3, m\u1ed9t kh\u00e1ch h\u00e0ng kh\u00e1c g\u1eedi m\u1ed9t bi\u1ec3u t\u01b0\u1ee3ng \u201cy\u00eau\u201d \u0111\u1ed3ng th\u1eddi chia s\u1ebb v\u1ec1 s\u1ef1 thu\u1eadn ti\u1ec7n, d\u1ec5 d\u00e0ng khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m. Ch\u00fang ta c\u00f3 th\u1ec3 nh\u1eadn th\u1ea5y m\u1ed9t \u0111i\u1ec3m t\u01b0\u01a1ng quan gi\u1eefa s\u1ef1 h\u00e0i l\u00f2ng v\u1edbi vi\u1ec7c s\u1ea3n ph\u1ea9m kh\u00f4ng g\u1eb7p qu\u00e1 nhi\u1ec1u kh\u00f3 kh\u0103n khi s\u1eed d\u1ee5ng.<\/p>\n

\u0110i\u1ec3m quan tr\u1ecdng c\u1ea7n l\u01b0u \u00fd l\u00e0 t\u00ednh n\u0103ng Reaction \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf d\u1ec5 d\u00e0ng s\u1eed d\u1ee5ng h\u01a1n cho ng\u01b0\u1eddi d\u00f9ng thi\u1ebft b\u1ecb di \u0111\u1ed9ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i g\u00f5 th\u00eam b\u00ecnh lu\u1eadn. \u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi s\u1ed1 l\u01b0\u1ee3ng b\u00ecnh lu\u1eadn c\u00f3 th\u1ec3 gi\u1ea3m \u0111i. Do \u0111\u00f3, \u0111\u1ec3 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd ph\u00e2n t\u00edch t\u1ea5t c\u1ea3 \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i, \u0111\u1ed3ng th\u1eddi k\u1ebft h\u1ee3p ch\u00fang v\u1edbi bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac t\u01b0\u01a1ng \u1ee9ng.<\/p>\n

2. Th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c trong kinh doanh<\/h3>\n

Kh\u1ea3 n\u0103ng th\u1ea5u hi\u1ec3u nguy\u00ean nh\u00e2n \u0111\u1eb1ng sau c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ea7u ti\u00ean tr\u01b0\u1edbc khi \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c trong kinh doanh, nh\u1eb1m c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed5ng th\u1ec3. D\u1eef li\u1ec7u n\u00e0y c\u0169ng \u0111\u1eb7c bi\u1ec7t qu\u00fd gi\u00e1 trong quy\u1ebft \u0111\u1ecbnh h\u01b0\u1edbng \u0111i c\u1ee7a to\u00e0n b\u1ed9 doanh nghi\u1ec7p.<\/p>\n

Trong v\u00ed d\u1ee5 tr\u00ean, c\u1ea3 hai b\u00ecnh lu\u1eadn t\u1eadp trung v\u00e0o b\u1ea3n th\u00e2n s\u1ea3n ph\u1ea9m. Nh\u01b0ng, c\u00f2n chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb \u0111\u1ec3 h\u1ed7 tr\u1ee3 s\u1ea3n ph\u1ea9m th\u00ec sao? Kh\u00e1ch h\u00e0ng c\u00f3 y\u00eau th\u00edch s\u1ea3n ph\u1ea9m hay \u0111\u1ea9y ch\u00fang \u0111i ch\u1ec7ch h\u01b0\u1edbng?<\/p>\n

\u0110\u1ed9i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0m g\u00ec trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p t\u01b0\u01a1ng t\u1ef1? Khi An li\u00ean h\u1ec7 qua hotline, li\u1ec7u anh \u1ea5y c\u00f3 th\u1ec3 nhanh ch\u00f3ng ti\u1ebfp c\u1eadn ai \u0111\u00f3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh? H\u01a1n n\u1eefa, \u0111\u1ed9i sales c\u0169ng c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u n\u00e0y \u0111\u1ec3 ch\u1eafc ch\u1eafn r\u1eb1ng m\u00ecnh \u0111ang cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng.<\/p>\n

Nh\u00ecn chung, nh\u00e0 qu\u1ea3n l\u00fd trang Fanpage c\u1ee7a m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u s\u1ebd s\u1edbm ti\u1ebfp c\u1eadn t\u1edbi nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 nguy\u00ean nh\u00e2n \u0111\u1eb1ng sau c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 t\u00e0i li\u1ec7u v\u00f4 gi\u00e1 v\u1edbi doanh nghi\u1ec7p n\u00f3i chung.<\/p>\n

3. T\u01b0\u01a1ng t\u00e1c v\u00e0 ph\u1ea3n h\u1ed3i b\u1eb1ng s\u1ef1 \u0111\u1ed3ng c\u1ea3m<\/h3>\n

\u201cM\u1ecdi ng\u01b0\u1eddi kh\u00f4ng t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i h\u1ea1 th\u1ea5p b\u00ecnh lu\u1eadn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. Nh\u1eefng g\u00ec h\u1ecd th\u1ef1c s\u1ef1 mu\u1ed1n l\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m\u201d \u2013 Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh Facebook Mark Zuckerberg cho bi\u1ebft.<\/p>\n

Khi \u0111\u00f3, h\u1ecd c\u0169ng \u0111\u1ed3ng th\u1eddi mu\u1ed1n doanh nghi\u1ec7p \u0111\u1ed3ng c\u1ea3m v\u1edbi v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh khi \u0111\u00e3 d\u00e0nh th\u1eddi gian \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin ph\u1ea3n h\u1ed3i. T\u01b0\u01a1ng t\u00e1c k\u1ecbp th\u1eddi v\u00e0 th\u1ea5u hi\u1ec3u l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n

\"Facebook-reaction-button\"<\/p>\n

Kh\u00e1ch h\u00e0ng mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 th\u1ea5u hi\u1ec3u<\/p>\n<\/div>\n

Doanh nghi\u1ec7p c\u00f3 nh\u1eefng hi\u1ec3u bi\u1ebft th\u00f4ng minh v\u1ec1 t\u00e2m l\u00fd h\u00e0nh vi n\u00ean x\u00e2y d\u1ef1ng cho m\u00ecnh m\u1ed9t quy tr\u00ecnh \u0111\u1ec3 ngay l\u1eadp t\u1ee9c hi\u1ec3u v\u00e0 t\u1ed1i \u01b0u th\u00f4ng tin ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng (nh\u01b0 Facebook comments, tweets, tr\u1ea3 l\u1eddi kh\u1ea3o s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1), sau \u0111\u00f3, ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi b\u1eb1ng s\u1ef1 chia s\u1ebb, c\u1ea3m th\u00f4ng. Ch\u00fang t\u00f4i g\u1ecdi \u0111i\u1ec1u n\u00e0y l\u00e0 t\u01b0 duy t\u1ed5ng th\u1ec3 \u2013 \u0111\u00f3 l\u00e0, k\u1ebft h\u1ee3p ki\u1ebfn th\u1ee9c, s\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 s\u1ebb chia \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

V\u1edbi t\u00ednh n\u0103ng Facebook Reactions, doanh nghi\u1ec7p th\u1ef1c s\u1ef1 hi\u1ec3u m\u00ecnh c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c g\u00ec d\u1ef1a tr\u00ean c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u1eb3ng h\u1ea1n, tr\u01b0\u1eddng h\u1ee3p m\u1ed9t kh\u00e1ch s\u1ea1n th\u00f4ng b\u00e1o tr\u00ean v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 \u0111\u1eb7c bi\u1ec7t nh\u00e2n d\u1ecbp Hallowen tr\u00ean Fanpage. Nh\u01b0ng c\u00f3 kh\u00e1ch h\u00e0ng l\u1ea1i ph\u00e0n n\u00e0n r\u1eb1ng \u00f4ng kh\u00e1 kh\u00f3 ch\u1ecbu khi kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c m\u00e3 gi\u1ea3m gi\u00e1 ch\u1ec9 v\u00ec \u0111\u1eb7t ch\u1ed7 tr\u1ef1c tuy\u1ebfn th\u00f4ng qua di \u0111\u1ed9ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, \u0111\u1ed9i truy\u1ec1n th\u00f4ng c\u1ee7a kh\u00e1ch s\u1ea1n s\u1ebd \u0111\u1eb7c bi\u1ec7t ch\u00fa \u00fd ph\u00e2n t\u00edch b\u00ecnh lu\u1eadn n\u00e0y v\u00ec v\u1ea5n \u0111\u1ec1 th\u1eddi gian ph\u1ea3n h\u1ed3i c\u0169ng nh\u01b0 gi\u1ea3i ph\u00e1p cho v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. Sau \u0111\u00f3, v\u1ea5n \u0111\u1ec1 n\u00e0y nhanh ch\u00f3ng chuy\u1ec3n qua cho nh\u00f3m s\u1ea3n ph\u1ea9m \u0111\u1ec3 kh\u1eafc ph\u1ee5c l\u1ed7i k\u1ef9 thu\u1eadt, h\u1ea1n ch\u1ebf ph\u1ea3n h\u1ed3i t\u01b0\u01a1ng t\u1ef1 t\u1eeb kh\u00e1ch h\u00e0ng. Tr\u00ean \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh cho vi\u1ec7c t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u th\u1ef1c t\u1ebf, d\u1eef li\u1ec7u c\u1ea3m x\u00fac k\u1ebft h\u1ee3p h\u00e0nh \u0111\u1ed9ng.<\/p>\n

Gi\u1edbi chuy\u00ean m\u00f4n \u0111\u00e1nh gi\u00e1 Facebook Reaction l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i r\u1ea5t l\u1edbn cho doanh nghi\u1ec7p \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn s\u00e2u s\u1eafc h\u01a1n v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. S\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch th\u00f4ng minh, ngu\u1ed3n d\u1eef li\u1ec7u m\u1edbi n\u00e0y c\u00f3 th\u1ec3 c\u1ea5p n\u0103ng l\u01b0\u1ee3ng cho m\u1ecdi qu\u00e1 tr\u00ecnh, t\u1eeb chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb, c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m, c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. \u0110\u00e2y c\u0169ng l\u00e0 th\u1eddi \u0111i\u1ec3m then ch\u1ed1t cho marketer l\u00ean k\u1ebf ho\u1ea1ch x\u1eed l\u00fd d\u00f2ng d\u1eef li\u1ec7u m\u1edbi n\u00e0y \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng l\u1ee3i th\u1ebf ngay khi n\u00f3 \u0111\u01b0\u1ee3c kh\u1edfi \u0111\u1ed9ng r\u1ed9ng r\u00e3i.<\/p>\n

B\u00e0i li\u00ean quan:\u00a0L\u1ee3i \u00edch tuy\u1ec7t v\u1eddi c\u1ee7a Fanpage Facebook trong kinh doanh<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u0110\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, t\u00ednh n\u0103ng n\u00e0y s\u1ebd m\u1edf ra m\u1ed9t c\u01a1 h\u1ed9i l\u1edbn, kh\u00f4ng ch\u1ec9 th\u1ea5u hi\u1ec3u chi ti\u1ebft h\u01a1n c\u1ea3m x\u00fac ng\u01b0\u1eddi d\u00f9ng \u1edf th\u1eddi \u0111i\u1ec3m \u0111\u00f3 m\u00e0 c\u00f2n b\u1ed5 sung th\u00eam l\u00ed do t\u1ea1i sao. Theo Forrester Research, tr\u1ea3i nghi\u1ec7m c\u1ea3m x\u00fac g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean ph\u00e2n n\u1eeda kh\u00e1ch h\u00e0ng trung th\u00e0nh, trong khi nh\u1eadn th\u1ee9c v\u1ec1 n\u00f3 ch\u1ec9 chi\u1ebfm kho\u1ea3ng 1\/3. \u201cC\u1ea3m x\u00fac l\u00e0 y\u1ebfu t\u1ed1 s\u1ed1 1 trong l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean t\u1ed5ng s\u1ed1 17 trong 18 l\u0129nh v\u1ef1c m\u00e0 ch\u00fang t\u00f4i nghi\u00ean c\u1ee9u,\u201d nh\u00e0 nghi\u00ean c\u1ee9u Megan Burns c\u1ee7a Forrester chia s\u1ebb.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/56362"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=56362"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/56362\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=56362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=56362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=56362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}