{"id":56764,"date":"2023-12-20T19:37:42","date_gmt":"2023-12-20T12:37:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/de-phan-hoi-truc-tuyen-tro-nen-dang-tin-cay.html"},"modified":"2023-12-20T19:37:42","modified_gmt":"2023-12-20T12:37:42","slug":"de-phan-hoi-truc-tuyen-tro-nen-dang-tin-cay","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/de-phan-hoi-truc-tuyen-tro-nen-dang-tin-cay.html","title":{"rendered":"\u0110\u1ec3 ph\u1ea3n h\u1ed3i tr\u1ef1c tuy\u1ebfn tr\u1edf n\u00ean \u0111\u00e1ng tin c\u1eady"},"content":{"rendered":"
Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang th\u1ef1c s\u1ef1 h\u00e0i l\u00f2ng v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p b\u1ea1n cung c\u1ea5p? \u0110i\u1ec1u quan trong trong d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 ch\u00fang ta bi\u1ebft \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi trung th\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 doanh nghi\u1ec7p b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh h\u00ecnh nh\u1eefng g\u00ec s\u1ebd cung c\u1ea5p trong t\u01b0\u01a1ng lai, c\u00e1c k\u00eanh b\u00e1n h\u00e0ng c\u0169ng nh\u01b0 c\u00e1c c\u00e1ch b\u00e1n nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n
\"Kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ea1n c\u0169ng lu\u00f4n l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u1ea5t \u0111\u1ed1i v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n.\" H\u00e3y kh\u00e9o l\u00e9o \u0111\u1ec3 kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i trung th\u1ef1c v\u1edbi b\u1ea1n!<\/p>\n

\u201cKh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t c\u1ee7a b\u1ea1n c\u0169ng lu\u00f4n l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u1ea5t \u0111\u1ed1i v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n.\u201d H\u00e3y kh\u00e9o l\u00e9o \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i trung th\u1ef1c t\u1eeb kh\u00e1ch h\u00e0ng!<\/p>\n<\/div>\n

Nh\u01b0ng t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u c\u1ea3m th\u1ea5y ph\u00e1t b\u1ec7nh khi c\u00e1c cu\u1ed9c \u0111i\u1ec1u tra online b\u1eb1ng nh\u1eefng pop-up phi\u1ec1n ph\u1ee9c, v\u00e0 c\u00e1c cu\u1ed9c \u0111i\u1ec1u tra t\u1ef1 \u0111\u1ed9ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin ph\u1ea3n h\u1ed3i trung th\u1ef1c t\u1eeb c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p b\u1ea1n? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1eddi khuy\u00ean t\u1eeb chuy\u00ean gia t\u01b0 v\u1ea5n ti\u1ebfp th\u1ecb Carol Beesley, l\u00e0 ng\u01b0\u1eddi c\u00f3 nhi\u1ec1u n\u0103m kinh nghi\u1ec7m khi l\u00e0m vi\u1ec7c v\u1edbi nhi\u1ec1u c\u00e1c doanh nghi\u1ec7p.<\/p>\n

1. T\u1ea1o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn<\/strong>
\nB\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u1ed9t li\u00ean k\u1ebft \u0111\u1ebfn m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 tr\u00ean Survey Monkey ho\u1eb7c s\u1eed d\u1ee5ng m\u1ed9t trong c\u00e1c c\u00f4ng c\u1ee5 \u0111i\u1ec1u tra d\u1ec5 d\u00e0ng v\u00e0 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed.<\/p>\n

\"T\u1eadn<\/p>\n

T\u1eadn d\u1ee5ng d\u1ecbch v\u1ee5 kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn l\u00e0 m\u1ed9t g\u1ee3i \u00fd \u0111\u01a1n gi\u1ea3n cho doanh nghi\u1ec7p.<\/p>\n<\/div>\n

2. T\u1ea1o m\u1ed9t cu\u1ed9c b\u00ecnh ch\u1ecdn tr\u1ef1c tuy\u1ebfn<\/strong>
\nC\u00f3 m\u1ed9t l\u00ed do kh\u00e1 ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c cu\u1ed9c b\u00ecnh ch\u1ecdn l\u00e0 m\u1ecdi ng\u01b0\u1eddi th\u00edch \u0111\u01b0a ra nh\u1eefng \u00fd ki\u1ebfn, nh\u1eadn x\u00e9t c\u1ee7a h\u1ecd. Vi\u1ec7c b\u00ecnh ch\u1ecdn b\u1eb1ng c\u00e1ch n\u00e0o \u0111\u00f3 c\u00f3 v\u1ebb h\u1ea5p d\u1eabn h\u01a1n v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n so v\u1edbi c\u00e1c cu\u1ed9c \u0111i\u1ec1u tra mang t\u00ednh b\u1eaft bu\u1ed9c v\u1edbi kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o m\u1ed9t b\u00e0i \u0111\u0103ng tr\u00ean blog c\u1ee7a c\u00f4ng ty, ho\u1eb7c b\u00e0i \u0111\u0103ng tr\u00ean Fanpage \u2013 Facebook l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 si\u00eau d\u1ec5 d\u00e0ng \u0111\u1ec3 c\u00e0i \u0111\u1eb7t ch\u00fang v\u00e0 c\u00f3 m\u1ed9t v\u00e0i \u1ee9ng d\u1ee5ng b\u00ean ngo\u00e0i kh\u00e1c l\u00e0m vi\u1ec7c c\u0169ng r\u1ea5t hi\u1ec7u qu\u1ea3 m\u00e0 b\u1ea1n n\u00ean t\u1eadn d\u1ee5ng.<\/p>\n

3. H\u00e3y h\u1ecfi xem kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u1ea7n g\u00ec?<\/strong>
\nNhi\u1ec1u doanh nghi\u1ec7p nh\u1eadn t\u1ea5t c\u1ea3 c\u00e1c ph\u1ea3n h\u1ed3i c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 mua s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd cung c\u1ea5p theo ki\u1ec3u m\u1ed9t chi\u1ec1u. B\u1ea1n n\u00ean tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng y\u00eau c\u1ea7u hay k\u00ec v\u1ecdng c\u1ee7a h\u1ecd v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c l\u00ed do m\u00e0 h\u1ecd kh\u00f4ng mua s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p b\u1ea1n. \u0110i\u1ec1u n\u00e0y s\u1ebd r\u1ea5t h\u1eefu \u00edch gi\u00fap doanh nghi\u1ec7p b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng \u00fd t\u01b0\u1edfng tuy\u1ec7t v\u1eddi mang v\u1ec1 doanh thu t\u1ed1t.<\/p>\n

4. \u0110\u01b0a ra gi\u1ea3i th\u01b0\u1edfng h\u1ea5p d\u1eabn<\/strong>
\nT\u00f4i \u0111\u00e3 c\u00f3 r\u1ea5t nhi\u1ec1u th\u00e0nh c\u00f4ng khi k\u1ebft h\u1ee3p \u0111i\u1ec1u tra v\u1edbi m\u1ed9t cu\u1ed9c thi, nh\u01b0 \u201cai l\u00e0 ng\u01b0\u1eddi c\u00f3 c\u00e2u h\u1ecfi hay ho\u1eb7c c\u00e2u tr\u1ea3 l\u1eddi th\u00fa v\u1ecb s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea5m v\u00e9 \u0111\u1ebfn trung t\u00e2m \u0111\u00e0o t\u1ea1o c\u1ee7a t\u00f4i ho\u1eb7c nh\u1eadn \u0111\u01b0\u1ee3c 30 ph\u00fat t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed, ho\u1eb7c m\u1ed9t b\u1eefa \u0103n tr\u01b0a mi\u1ec5n ph\u00ed, ho\u1eb7c m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 mang v\u1ec1 nh\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m m\u1edbi c\u1ee7a doanh nghi\u1ec7p b\u1ea1n\u201d. H\u00e3y s\u00e1ng t\u1ea1o nhi\u1ec1u ph\u1ea7n th\u01b0\u1edfng h\u1ea5p d\u1eabn v\u00e0 k\u00edch th\u00edch s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng h\u01a1n nh\u00e9!<\/p>\n

\"Ch\u1ec9<\/p>\n

Ch\u1ec9 v\u1edbi 5 ph\u00fat th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t b\u1ea1n c\u00f3 c\u01a1 h\u1ed9i nh\u1eadn c\u1eb7p v\u00e9 m\u00e1y bay. Li\u1ec7u b\u1ea1n c\u00f3 mu\u1ed1n th\u1eed?<\/p>\n<\/div>\n

5. H\u00e3y cho m\u1ecdi ng\u01b0\u1eddi tham gia m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3<\/strong>
\nH\u00e3y t\u1ea1o m\u1ed9t ng\u00e0y mi\u1ec5n ph\u00ed cho m\u1ed7i kh\u00e1ch h\u00e0ng cung c\u1ea5p cho b\u1ea1n m\u1ed9t s\u1ed1 th\u00f4ng tin ph\u1ea3n h\u1ed3i trong th\u1eddi gian 24h. \u0110i\u1ec1u n\u00e0y s\u1ebd l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 t\u00ecm hi\u1ec3u nh\u1eefng g\u00ec trong t\u00e2m tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n trong vi\u1ec7c thi\u1ebft k\u1ebf m\u1ed9t s\u1ea3n ph\u1ea9m m\u1edbi. V\u00ed d\u1ee5, t\u00f4i \u0111\u00e3 c\u00f3 m\u1ed9t th\u00f4ng tin tuy\u1ec7t v\u1eddi b\u1eb1ng c\u00e1ch d\u00e0nh m\u1ed9t ng\u00e0y nh\u1eadn x\u00e9t blog mi\u1ec5n ph\u00ed tr\u00ean blog c\u1ee7a t\u00f4i, trong qu\u00e1 tr\u00ecnh l\u01b0\u1ee3m l\u1eb7t th\u00f4ng tin v\u1ec1 v\u1ea5n \u0111\u1ec1 tri\u1ec3n v\u1ecdng trong t\u01b0\u01a1ng lai \u0111\u00e3 gi\u00fap t\u00f4i t\u1ea1o ra h\u1ed9i th\u1ea3o online \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd. V\u00e0 \u0111\u1ed5i l\u1ea1i, t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 m\u1ed9t l\u1eddi khuy\u00ean nh\u1ecf mi\u1ec5n ph\u00ed. \u0110\u00e2y c\u00f3 th\u1ec3 m\u1ea5t m\u1ed9t th\u1eddi gian hay ph\u1ea3i \u0111\u1ea7u t\u01b0 ti\u1ec1n b\u1ea1c, nh\u01b0ng \u0111\u00e2y l\u00e0 c\u00e1ch tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng tham gia v\u00e0 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u doanh nghi\u1ec7p b\u1ea1n.<\/p>\n

6. Ki\u1ec3m tra c\u00e1c th\u00f4ng tin ph\u1ea3n h\u1ed3i tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng kh\u00e1c<\/strong>
\nN\u1ebfu b\u1ea1n b\u00e1n h\u00e0ng tr\u00ean eBay hay Amazon.com ho\u1eb7c c\u00f3 c\u00e1c lo\u1ea1i s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 tr\u00ean Yelp th\u00ec b\u1ea1n n\u00ean \u0111\u1ec3 \u00fd \u0111\u1ebfn nh\u1eefng \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra xem nh\u1eefng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00e1c c\u00f4ng ty ho\u1eb7c t\u00ean s\u1ea3n ph\u1ea9m tr\u00ean Twitter \u0111\u1ec3 ph\u00e1t hi\u1ec7n v\u00e0 x\u1eed l\u00ed k\u1ecbp th\u1eddi c\u00e1c than phi\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

7. T\u1ea1o m\u1ed9t c\u1ed9ng \u0111\u1ed3ng<\/strong>
\n\u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u00ecm hi\u1ec3u nh\u1eefng g\u00ec m\u1ecdi ng\u01b0\u1eddi th\u1ef1c s\u1ef1 ngh\u0129. N\u1ebfu b\u1ea1n t\u1ea1o ra m\u1ed9t di\u1ec5n \u0111\u00e0n c\u1ed9ng \u0111\u1ed3ng tr\u00ean trang web c\u1ee7a b\u1ea1n nh\u01b0 Facebook, ho\u1eb7c th\u1eadm ch\u00ed tr\u00ean m\u1ed9t trang web c\u1ee7a ri\u00eang m\u00ecnh, b\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u1ecdc c\u00e1c ch\u1ee7 \u0111\u1ec1 tr\u00f2 chuy\u1ec7n tr\u00ean di\u1ec5n \u0111\u00e0n v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, v\u00e0 li\u1ec7u h\u1ecd c\u00f3 \u0111ang h\u00e0i l\u00f2ng v\u1edbi s\u1ef1 tr\u1ea3i nghi\u1ec7m \u0111\u00f3. L\u1ee3i th\u1ebf \u1edf \u0111\u00e2y l\u00e0 m\u1ed9t g\u00f3c nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng r\u1ea5t \u00edt \u0111\u01b0\u1ee3c c\u00f4ng khai, n\u00ean kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 trung th\u1ef1c v\u1edbi nhau h\u01a1n l\u00e0 \u0111\u1ec3 h\u1ecd n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi b\u1ea1n.<\/p>\n

B\u00e0i li\u00ean quan: T\u0103ng l\u1ee3i nhu\u1eadn nh\u1edd t\u1ed1i \u01b0u h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/p>\n

Ngu\u1ed3n: entrepreneur.com<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang th\u1ef1c s\u1ef1 h\u00e0i l\u00f2ng v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p b\u1ea1n cung c\u1ea5p? \u0110i\u1ec1u quan trong trong d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 ch\u00fang ta bi\u1ebft \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi trung th\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 doanh nghi\u1ec7p b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecbnh h\u00ecnh nh\u1eefng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/56764"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=56764"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/56764\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=56764"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=56764"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=56764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}