{"id":57067,"date":"2023-12-20T20:43:46","date_gmt":"2023-12-20T13:43:46","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tong-dai-ao-subiz-la-gi-cac-tinh-nang-noi-bat-cua-tong-dai-subiz.html"},"modified":"2023-12-20T20:43:46","modified_gmt":"2023-12-20T13:43:46","slug":"tong-dai-ao-subiz-la-gi-cac-tinh-nang-noi-bat-cua-tong-dai-subiz","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tong-dai-ao-subiz-la-gi-cac-tinh-nang-noi-bat-cua-tong-dai-subiz.html","title":{"rendered":"T\u1ed5ng \u0111\u00e0i \u1ea3o Subiz l\u00e0 g\u00ec? C\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a t\u1ed5ng \u0111\u00e0i Subiz"},"content":{"rendered":"
\n

Th\u1ecb tr\u01b0\u1eddng t\u1ed5ng \u0111\u00e0i \u1ea3o Vi\u1ec7t Nam \u0111\u01b0\u1ee3c d\u1ef1 b\u00e1o s\u1ebd \u0111\u1ea1t t\u1ed1c \u0111\u1ed9 CAGR d\u1ef1 ki\u1ebfn \u200b\u200bl\u00e0 15% trong v\u00e0i n\u0103m t\u1edbi. M\u1ed7i <\/span>t\u1ed5ng \u0111\u00e0i \u1ea3o<\/span> s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf nh\u1eefng t\u00ednh n\u0103ng v\u00e0 \u0111i\u1ec3m n\u1ed5i b\u1eadt ri\u00eang bi\u1ec7t, t\u00f9y v\u00e0o b\u00ean cung c\u1ea5p d\u1ecbch v\u1ee5. V\u1edbi kinh nghi\u1ec7m h\u01a1n 10 n\u0103m ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, Subiz \u0111\u00e3 ph\u00e1t tri\u1ec3n th\u00e0nh c\u00f4ng d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz, cung c\u1ea5p nhi\u1ec1u t\u00ednh n\u0103ng nh\u01b0 CRM, t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi, l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng\u2026 Nh\u1edd \u0111\u00f3, t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p gia t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, \u0111\u1ed3ng th\u1eddi thu th\u1eadp, l\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch th\u00f4ng tin, gi\u00fap doanh nghi\u1ec7p c\u00e1 nh\u00e2n h\u00f3a v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\"C\u00e1c<\/p>\n

C\u00e1c t\u00ednh n\u0103ng c\u1ee7a t\u1ed5ng \u0111\u00e0i Subiz<\/p>\n<\/div>\n

T\u1ed5ng \u0111\u00e0i \u1ea3o Subiz l\u00e0 g\u00ec?<\/b><\/h2>\n

T\u1ed5ng \u0111\u00e0i \u1ea3o Subiz l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o do Subiz cung c\u1ea5p,\u00a0 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean c\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y, cho ph\u00e9p v\u1eadn h\u00e0nh k\u00eanh t\u1ed5ng \u0111\u00e0i, v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi th\u00f4ng qua k\u1ebft n\u1ed1i internet.\u00a0<\/span><\/p>\n

T\u1ed5ng h\u1ee3p 9 t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a t\u1ed5ng \u0111\u00e0i Subiz<\/b><\/h2>\n

Ngo\u00e0i t\u00ednh n\u0103ng c\u01a1 b\u1ea3n c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 nghe-g\u1ecdi tr\u00ean n\u1ec1n t\u1ea3ng internet, t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz c\u00f2n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf nhi\u1ec1u t\u00ednh n\u0103ng gi\u00fap n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a doanh nghi\u1ec7p v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c h\u1ea7u h\u1ebft c\u00e1c quy m\u00f4 t\u1ed5ng \u0111\u00e0i. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 t\u1ed5ng h\u1ee3p c\u00e1c t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i c\u1ee7a t\u1ed5ng \u0111\u00e0i Subiz.<\/span><\/p>\n

T\u00edch h\u1ee3p \u0111a d\u1ea1ng \u0111\u1ea7u s\u1ed1<\/b><\/h3>\n

T\u1ed5ng \u0111\u00e0i \u1ea3o Subiz c\u00f3 th\u1ec3 t\u00edch h\u1ee3p \u0111a d\u1ea1ng c\u00e1c lo\u1ea1i \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i, bao g\u1ed3m: \u0111\u1ea7u s\u1ed1 1900, 1800, \u0111\u1ea7u s\u1ed1 c\u1ed1 \u0111\u1ecbnh (024xx, 028xx\u2026), v\u00e0 \u0111\u1ea7u s\u1ed1 di \u0111\u1ed9ng.<\/span><\/p>\n

M\u1ed7i lo\u1ea1i \u0111\u1ea7u s\u1ed1 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c nhu c\u1ea7u s\u1eed d\u1ee5ng kh\u00e1c nhau, v\u00e0 m\u1ee9c ph\u00ed chi tr\u1ea3 cho m\u1ed7i lo\u1ea1i \u0111\u1ea7u s\u1ed1 c\u0169ng kh\u00e1c nhau. B\u1ea1n c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u chi ti\u1ebft h\u01a1n trong b\u00e0i vi\u1ebft: <\/span>C\u00e1c lo\u1ea1i \u0111\u1ea7u s\u1ed1 VoIP<\/span>.<\/span><\/p>\n

\"C\u00e1c<\/p>\n

C\u00e1c lo\u1ea1i \u0111\u1ea7u s\u1ed1 VoIP: 1900, 1800, \u0111\u1ea7u s\u1ed1 c\u1ed1 \u0111\u1ecbnh, \u0111\u1ea7u s\u1ed1 di \u0111\u1ed9ng<\/p>\n<\/div>\n

\u0110\u1eb7c bi\u1ec7t, t\u1ed5ng \u0111\u00e0i Subiz kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng \u0111\u1ea7u s\u1ed1 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p, v\u00e0 kh\u00f4ng t\u1ed1n th\u00eam chi ph\u00ed g\u00ec n\u1ebfu th\u00eam \u0111\u1ea7u s\u1ed1. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0, ch\u1ec9 v\u1edbi m\u1ed9t t\u00e0i kho\u1ea3n Subiz, b\u1ea1n c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd v\u00e0 v\u1eadn h\u00e0nh \u0111\u1ed3ng th\u1eddi nhi\u1ec1u \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i kh\u00e1c nhau. B\u1ea1n c\u00f3 th\u1ec3 c\u00e0i \u0111\u1eb7t c\u00e1c ch\u1ebf \u0111\u1ed9 ri\u00eang cho \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i nh\u01b0 ph\u00e2n b\u1ed5 nh\u00e2n s\u1ef1, c\u00e0i \u0111\u1eb7t l\u1eddi tho\u1ea1i ch\u1edd kh\u00e1c nhau, th\u1ed1ng k\u00ea b\u00e1o c\u00e1o ri\u00eang cho t\u1eebng \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i\u2026<\/span><\/p>\n

K\u1ebft n\u1ed1i \u0111a d\u1ea1ng thi\u1ebft b\u1ecb<\/b><\/h3>\n

T\u01b0\u01a1ng t\u1ef1 c\u00e1c d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i cloud kh\u00e1c, t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi \u0111a d\u1ea1ng thi\u1ebft b\u1ecb, ch\u1ec9 c\u1ea7n thi\u1ebft b\u1ecb \u0111\u00f3 c\u00f3 kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i internet.\u00a0<\/span><\/p>\n

C\u00e1c thi\u1ebft b\u1ecb n\u00e0y \u0111\u01b0\u1ee3c g\u1ecdi chung l\u00e0 <\/span>\u0111i\u1ec7n tho\u1ea1i VoIP<\/span> (\u0111\u01b0\u1ee3c chia th\u00e0nh 2 lo\u1ea1i ch\u00ednh l\u00e0 \u0111i\u1ec7n tho\u1ea1i v\u1eadt l\u00fd v\u00e0 softphone), bao g\u1ed3m \u0111i\u1ec7n tho\u1ea1i b\u00e0n VoIP, PC, laptop, m\u00e1y t\u00ednh b\u1ea3ng, smartphone\u2026<\/span><\/p>\n

Trong \u0111\u00f3, \u0111i\u1ec7n tho\u1ea1i b\u00e0n VoIP \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch \u0111\u1eb7t t\u1ea1i v\u0103n ph\u00f2ng v\u00ec c\u00f3 m\u1ee9c \u0111\u1ed9 k\u1ebft n\u1ed1i \u1ed5n \u0111\u1ecbnh nh\u1ea5t, trong khi c\u00e1c thi\u1ebft b\u1ecb di \u0111\u1ed9ng kh\u00e1c nh\u01b0 m\u00e1y t\u00ednh b\u1ea3ng, smartphone\u2026 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c v\u1ecb tr\u00ed th\u01b0\u1eddng xuy\u00ean \u0111i c\u00f4ng t\u00e1c, hay ra ngo\u00e0i g\u1eb7p m\u1eb7t kh\u00e1ch h\u00e0ng\u2026<\/span><\/p>\n

\u0110\u1eb7c bi\u1ec7t, t\u1ed5ng \u0111\u00e0i Subiz cho ph\u00e9p k\u1ebft n\u1ed1i l\u00ean t\u1edbi 4000 m\u00e1y nh\u00e1nh, t\u1ef1 tin \u0111\u00e1p \u1ee9ng m\u00f4 h\u00ecnh t\u1ed5ng \u0111\u00e0i c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c doanh nghi\u1ec7p d\u00f9 nh\u1ecf hay l\u1edbn.<\/span><\/p>\n

T\u1ef1 thi\u1ebft k\u1ebf l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng<\/b><\/h3>\n

C\u00e1c l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng Subiz \u0111\u01b0\u1ee3c chia th\u00e0nh 4 lo\u1ea1i:<\/span><\/p>\n

    \n
  • L\u1eddi tho\u1ea1i ch\u1edd:<\/b> \u0111\u01b0\u1ee3c ph\u00e1t ngay sau khi kh\u00e1ch g\u1ecdi \u0111\u1ebfn \u0111\u1ec3 ch\u00e0o m\u1eebng kh\u00e1ch li\u00ean h\u1ec7 t\u1edbi doanh nghi\u1ec7p.\u00a0<\/span><\/li>\n
  • L\u1eddi tho\u1ea1i b\u00e1o b\u1eadn:<\/b> \u0111\u01b0\u1ee3c ph\u00e1t khi kh\u00f4ng c\u00f3 agent n\u00e0o nh\u1ea5c m\u00e1y ho\u1eb7c t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec1u \u0111ang tham gia cu\u1ed9c g\u1ecdi kh\u00e1c.\u00a0<\/span><\/li>\n
  • Cu\u1ed9c g\u1ecdi ngo\u00e0i gi\u1edd h\u00e0nh ch\u00ednh:<\/b> ph\u00e1t th\u00f4ng \u0111i\u1ec7p r\u1ed3i c\u00fap m\u00e1y n\u1ebfu kh\u00e1ch g\u1ecdi ngo\u00e0i gi\u1edd h\u00e0nh ch\u00ednh.\u00a0<\/span><\/li>\n
  • Menu tho\u1ea1i t\u1ef1 \u0111\u1ed9ng:<\/b> ph\u00e1t file \u00e2m thanh h\u01b0\u1edbng d\u1eabn kh\u00e1ch b\u1ea5m ph\u00edm \u0111\u1ec3 \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi.\u00a0<\/span><\/li>\n<\/ul>\n
    \"C\u00e1c<\/p>\n

    C\u00e1c lo\u1ea1i l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz<\/p>\n<\/div>\n

    Doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o c\u00e1c lo\u1ea1i l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng v\u1edbi 2 c\u00e1ch \u0111\u01a1n gi\u1ea3n:<\/span><\/p>\n

      \n
    • T\u1ea3i l\u00ean file thu \u00e2m s\u1eb5n<\/span><\/li>\n
    • Nh\u1eadp n\u1ed9i dung l\u1eddi tho\u1ea1i. Subiz s\u1ebd chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh file audio nh\u1edd c\u00f4ng ngh\u1ec7 AI. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ecdn gi\u1ecdng \u0111\u1ecdc nam\/ n\u1eef v\u00e0 c\u00e1c lo\u1ea1i tone gi\u1ecdng cho ph\u00f9 h\u1ee3p.<\/span><\/li>\n<\/ul>\n

      T\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n v\u1ea5n \u0111\u1ec1 n\u00e0y trong b\u00e0i vi\u1ebft: H\u01b0\u1edbng d\u1eabn c\u00e0i \u0111\u1eb7t <\/span>c\u00e1c l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng c\u1ee7a t\u1ed5ng \u0111\u00e0i Subiz<\/span>.<\/span><\/p>\n

      T\u00ednh n\u0103ng IVR t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi<\/b><\/h3>\n

      T\u00ednh n\u0103ng IVR (Interactive Voice Response \u2013 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng) c\u00f3 ch\u1ee9c n\u0103ng c\u01a1 b\u1ea3n l\u00e0 ph\u00e2n lu\u1ed3ng kh\u00e1ch h\u00e0ng v\u00e0 t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec1u ph\u1ed1i cu\u1ed9c g\u1ecdi b\u1eb1ng c\u00e1ch h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng b\u1ea5m ph\u00edm \u0111i\u1ec1u h\u01b0\u1edbng.<\/span><\/p>\n

      V\u00ed d\u1ee5, khi g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn doanh nghi\u1ec7p, ch\u1eafc h\u1eb3n b\u1ea1n \u0111\u00e3 t\u1eebng nghe th\u1ea5y n\u1ed9i dung ph\u00e1t t\u1ef1 \u0111\u1ed9ng nh\u01b0: <\/span>\u201cCh\u00e0o m\u1eebng b\u1ea1n \u0111\u00e3 \u0111\u1ebfn v\u1edbi Subiz. \u0110\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 c\u00e1c g\u00f3i d\u1ecbch v\u1ee5 c\u1ee7a Subiz, vui l\u00f2ng b\u1ea5m ph\u00edm 1. \u0110\u1ec3 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc khi s\u1eed d\u1ee5ng Subiz, vui l\u00f2ng b\u1ea5m ph\u00edm 2. \u0110\u1ec3 g\u1eb7p t\u01b0 v\u1ea5n vi\u00ean, vui l\u00f2ng b\u1ea5m ph\u00edm 3\u201d.<\/span><\/p>\n

      B\u1ea1n c\u00f3 th\u1ec3 c\u00e0i \u0111\u1eb7t t\u00ednh n\u0103ng n\u00e0y trong m\u1ee5c <\/span>menu tho\u1ea1i t\u1ef1 \u0111\u1ed9ng<\/span> c\u1ee7a Subiz.<\/span><\/p>\n

      T\u00ednh n\u0103ng ACD t\u1ef1 \u0111\u1ed9ng ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi<\/b><\/h3>\n

      ACD (Auto Call Distribution) l\u00e0 t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u00fang t\u1ed5ng \u0111\u00e0i vi\u00ean theo quy tr\u00ecnh \u0111\u00e3 c\u00e0i \u0111\u1eb7t s\u1eb5n.<\/span><\/p>\n

      Ch\u1ee9c n\u0103ng n\u00e0y trong Subiz \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 <\/span>rule ph\u00e2n ph\u1ed1i Subiz<\/span>, kh\u00f4ng ch\u1ec9 c\u00f3 m\u1eb7t \u1edf k\u00eanh t\u1ed5ng \u0111\u00e0i, m\u00e0 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh kh\u00e1c c\u1ee7a Subiz, bao g\u1ed3m website, Facebook, Messenger, Instagram, Zalo, v\u00e0 Email.<\/span><\/p>\n

      \"T\u00ednh<\/p>\n

      T\u00ednh n\u0103ng ACD (rule ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi) c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz<\/p>\n<\/div>\n

      C\u00e1c c\u00e1ch th\u1ee9c ph\u00e2n chia c\u1ee7a rule ph\u00e2n ph\u1ed1i g\u1ecdi \u0111i\u1ec7n:<\/span><\/p>\n

        \n
      • \u0110\u1ed5 chu\u00f4ng c\u00f9ng l\u00fac nhi\u1ec1u agent: <\/b>Khi c\u00f3 cu\u1ed9c g\u1ecdi t\u1edbi, t\u1ea5t c\u1ea3 c\u00e1c agent s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed5 chu\u00f4ng c\u00f9ng m\u1ed9t l\u00fac. Agent nh\u1ea5c m\u00e1y \u0111\u1ea7u ti\u00ean, s\u1ebd ti\u1ebfp nh\u1eadn cu\u1ed9c g\u1ecdi.<\/span><\/li>\n
      • \u0110\u1ed5 chu\u00f4ng m\u1ed9t trong c\u00e1c agent:<\/b> Khi c\u00f3 cu\u1ed9c g\u1ecdi t\u1edbi, ch\u1ec9 \u0111\u1ed5 chu\u00f4ng 1 agent trong danh s\u00e1ch agent. Th\u1ee9 t\u1ef1 \u0111\u1ed5 chu\u00f4ng t\u00f9y ch\u1ecdn: xoay v\u00f2ng l\u1ea7n l\u01b0\u1ee3t (round-robin), ng\u1eabu nhi\u00ean, agent tr\u1ea3 l\u1eddi \u00edt cu\u1ed9c g\u1ecdi nh\u1ea5t.\u00a0<\/span><\/li>\n
      • \u0110\u1ed5 chu\u00f4ng l\u1ea7n l\u01b0\u1ee3t nhi\u1ec1u agent:<\/b> Khi c\u00f3 cu\u1ed9c g\u1ecdi t\u1edbi, Subiz ch\u1ecdn m\u1ed9t agent \u0111\u1ec3 \u0111\u1ed5 chu\u00f4ng, n\u1ebfu agent kh\u00f4ng tr\u1ea3 l\u1eddi trong 5-10s, \u0111\u1ed5 chu\u00f4ng agent k\u1ebf ti\u1ebfp. Th\u1ee9 t\u1ef1 \u0111\u1ed5 chu\u00f4ng do b\u1ea1n thi\u1ebft l\u1eadp: theo th\u1ee9 t\u1ef1 t\u1eeb tr\u00ean xu\u1ed1ng, xoay v\u00f2ng l\u1ea7n l\u01b0\u1ee3t, ng\u1eabu nhi\u00ean, agent tr\u1ea3 l\u1eddi \u00edt cu\u1ed9c g\u1ecdi nh\u1ea5t.<\/span><\/li>\n<\/ul>\n

        B\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp rule ph\u00e2n ph\u1ed1i ri\u00eang cho t\u1eebng \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i.<\/span><\/p>\n

        T\u00ednh n\u0103ng ghi \u00e2m cu\u1ed9c g\u1ecdi<\/b><\/h3>\n

        T\u1ed5ng \u0111\u00e0i Subiz ghi \u00e2m t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn v\u00e0 g\u1ecdi \u0111i, kh\u00f4ng gi\u1edbi h\u1ea1n dung l\u01b0\u1ee3ng, v\u00e0 th\u1eddi gian l\u01b0u tr\u1eef ghi \u00e2m l\u00ean t\u1edbi 12 th\u00e1ng. Subiz kh\u00f4ng t\u00ednh ph\u00ed theo dung l\u01b0\u1ee3ng ghi \u00e2m v\u00e0 th\u1eddi gian l\u01b0u tr\u1eef ghi \u00e2m.<\/span><\/p>\n

        \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng th\u1ebf m\u1ea1nh c\u1ea1nh tranh c\u1ee7a Subiz so v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o kh\u00e1c, \u0111a ph\u1ea7n s\u1ebd gi\u1edbi h\u1ea1n dung l\u01b0\u1ee3ng v\u00e0 ch\u1ec9 l\u01b0u tr\u1eef ghi \u00e2m trong v\u00f2ng 1 th\u00e1ng.<\/span><\/p>\n

        Vi\u1ec7c ghi \u00e2m c\u00e1c cu\u1ed9c g\u1ecdi gi\u00fap qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1ec3 \u0111\u01b0a ra ph\u01b0\u01a1ng h\u01b0\u1edbng \u0111\u00e0o t\u1ea1o ch\u00ednh x\u00e1c, \u0111\u1ed3ng th\u1eddi c\u00f3 c\u0103n c\u1ee9 x\u00e1c minh \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

        T\u00ednh n\u0103ng CRM<\/b><\/h3>\n

        T\u00ednh n\u0103ng CRM (customer relationship management \u2013 qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng) hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 c\u00e1c t\u00ednh n\u0103ng gi\u00fap gia t\u0103ng tr\u1ea3i nghi\u1ec7m, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, hay gi\u00fap doanh nghi\u1ec7p th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng, \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd\u2026 T\u00f3m l\u1ea1i, c\u00e1c t\u00ednh n\u0103ng CRM gi\u00fap g\u1eafn k\u1ebft m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n

        \"T\u00ednh<\/p>\n

        T\u00ednh n\u0103ng CRM c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz gi\u00fap t\u0103ng g\u1eafn k\u1ebft gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p<\/p>\n<\/div>\n

        H\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng:<\/b> Subiz gi\u00fap b\u1ea1n thu th\u1eadp, t\u1ea1o d\u1ef1ng, v\u00e0 l\u01b0u tr\u1eef h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng b\u1ed9 h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng t\u1eeb c\u00e1c k\u00eanh, bao g\u1ed3m c\u00e1c th\u00f4ng tin nh\u01b0 t\u00ean, tu\u1ed5i, \u0111\u1ecba ch\u1ec9, l\u1ecbch h\u1eb9n, ghi ch\u00fa, l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c\u2026. Khi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi, h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng s\u1ebd hi\u1ec7n \u1edf b\u00ean ph\u1ea3i m\u00e0n h\u00ecnh, t\u01b0 v\u1ea5n vi\u00ean d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p. Th\u00eam v\u00e0o \u0111\u00f3, ngay trong l\u00fac nghe-g\u1ecdi, t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda, c\u1eadp nh\u1eadt h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng, gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/span><\/p>\n

        Tag ph\u00e2n lo\u1ea1i cu\u1ed9c g\u1ecdi:<\/b> ph\u00e2n lo\u1ea1i y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u0103ng kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 kh\u00e1ch k\u1ecbp th\u1eddi v\u00e0 tr\u00e1nh b\u1ecf s\u00f3t kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

        Nh\u00e3n ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng: <\/b>Gi\u00fap ph\u00e2n lo\u1ea1i kh\u00e1ch theo c\u00e1c giai \u0111o\u1ea1n nh\u01b0 kh\u00e1ch ti\u1ec1m n\u0103ng, kh\u00e1ch m\u1edbi, kh\u00e1ch quen\u2026\u00a0<\/span><\/p>\n

        T\u1ec7p kh\u00e1ch h\u00e0ng:<\/b> B\u1ea1n c\u00f3 th\u1ec3 l\u1ecdc kh\u00e1ch h\u00e0ng theo c\u00e1c ti\u00eau ch\u00ed nh\u01b0 \u0111\u1ecba ch\u1ec9, th\u1eddi gian mua h\u00e0ng, nh\u00e3n ph\u00e2n lo\u1ea1i\u2026 \u0111\u1ec3 n\u1eafm b\u1eaft \u201cb\u1ea3n \u0111\u1ed3 kh\u00e1ch h\u00e0ng\u201d c\u1ee7a doanh nghi\u1ec7p, ho\u1eb7c ph\u00e2n lo\u1ea1i th\u00e0nh c\u00e1c t\u1ec7p kh\u00e1ch h\u00e0ng kh\u00e1c nhau \u0111\u1ec3 th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch marketing ri\u00eang \u0111\u1ed1i v\u1edbi t\u1eebng t\u1ec7p kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

        L\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi:<\/b> T\u1ed5ng \u0111\u00e0i \u1ea3o Subiz l\u01b0u tr\u1eef l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi, gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng tra c\u1ee9u l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, qu\u1ea3n l\u00fd d\u1ec5 d\u00e0ng gi\u00e1m s\u00e1t t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng, hi\u1ec7u qu\u1ea3 c\u1ee7a k\u00eanh t\u1ed5ng \u0111\u00e0i.<\/span><\/p>\n

        Chi\u1ebfn d\u1ecbch g\u1ecdi ra:<\/b> \u0110\u00e2y l\u00e0 t\u00ednh n\u0103ng \u0111ang \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n c\u1ee7a Subiz, gi\u00fap th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn d\u1ecbch marketing c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ed1i v\u1edbi t\u1eebng ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

        T\u00ednh n\u0103ng g\u1ecdi n\u1ed9i b\u1ed9 mi\u1ec5n ph\u00ed<\/b><\/h3>\n

        C\u00e1c nh\u00e2n s\u1ef1 trong doanh nghi\u1ec7p c\u00f3 th\u1ec3 li\u00ean l\u1ea1c v\u1edbi nhau mi\u1ec5n ph\u00ed th\u00f4ng qua t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz.<\/span><\/p>\n

        T\u1ef1 \u0111\u1ed9ng th\u1ed1ng k\u00ea, b\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t t\u1ed5ng \u0111\u00e0i<\/b><\/h3>\n

        T\u1ed5ng \u0111\u00e0i \u1ea3o Subiz t\u1ef1 \u0111\u1ed9ng th\u1ed1ng k\u00ea hi\u1ec7u su\u1ea5t cu\u1ed9c g\u1ecdi v\u00e0 hi\u1ec7u su\u1ea5t t\u1ed5ng \u0111\u00e0i vi\u00ean, c\u1ee5 th\u1ec3:<\/span><\/p>\n

          \n
        • Hi\u1ec7u su\u1ea5t cu\u1ed9c g\u1ecdi: s\u1ed1 cu\u1ed9c g\u1ecdi ra, s\u1ed1 cu\u1ed9c g\u1ecdi \u0111\u1ebfn,\u00a0 s\u1ed1 cu\u1ed9c g\u1ecdi nh\u1ee1, t\u1ef7 l\u1ec7 c\u00e1c lo\u1ea1i cu\u1ed9c g\u1ecdi, th\u1ed1ng k\u00ea theo tag ph\u00e2n lo\u1ea1i cu\u1ed9c g\u1ecdi.<\/span><\/li>\n
        • Hi\u1ec7u su\u1ea5t agent: cu\u1ed9c g\u1ecdi \u0111i, cu\u1ed9c g\u1ecdi nh\u1eadn, th\u1eddi gian x\u1eed l\u00fd cu\u1ed9c g\u1ecdi\u2026<\/span><\/li>\n<\/ul>\n

          C\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ed1ng k\u00ea ri\u00eang theo t\u1eebng \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i, v\u00e0 t\u00f9y ch\u1ecdn th\u1eddi gian th\u1ed1ng k\u00ea nh\u01b0 h\u00f4m nay, 1 tu\u1ea7n, 1 th\u00e1ng\u2026<\/span><\/p>\n

          N\u1ebfu doanh nghi\u1ec7p \u0111ang s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i Subiz, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng th\u00eam ch\u1ee9c n\u0103ng t\u1ed5ng \u0111\u00e0i m\u00e0 kh\u00f4ng t\u1ed1n th\u00eam chi ph\u00ed g\u00ec. B\u1ea1n ch\u1ec9 c\u1ea7n <\/span>t\u00edch h\u1ee3p \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i v\u00e0o Subiz<\/span> l\u00e0 \u0111\u00e3 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ch\u1ee9c n\u0103ng n\u00e0y.<\/span><\/p>\n

          \"Chi<\/p>\n

          Chi ph\u00ed s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz<\/p>\n<\/div>\n

          Ngo\u00e0i b\u1ed9 t\u00ednh n\u0103ng v\u01b0\u1ee3t tr\u1ed9i, gi\u00e1 c\u1ea3 c\u0169ng l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf c\u1ea1nh tranh c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz so v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c tr\u00ean th\u1ecb tr\u01b0\u1eddng. Subiz hi\u1ec7n ch\u1ec9 t\u00ednh ph\u00ed d\u1ef1a tr\u00ean s\u1ed1 l\u01b0\u1ee3ng agent (ch\u1ec9 262.000 \u0111\u1ed3ng\/1 agent\/ 1 th\u00e1ng), doanh nghi\u1ec7p kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n v\u1ec1 t\u00ednh n\u0103ng hay kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng m\u00f4 h\u00ecnh t\u1ed5ng \u0111\u00e0i, c\u1ee5 th\u1ec3:<\/span><\/p>\n

            \n
          • Kh\u00f4ng gi\u1edbi h\u1ea1n \u0111\u1ea7u s\u1ed1 t\u00edch h\u1ee3p<\/span><\/li>\n
          • Kh\u00f4ng gi\u1edbi h\u1ea1n s\u1ed1 m\u00e1y nh\u00e1nh<\/span><\/li>\n
          • Kh\u00f4ng gi\u1edbi h\u1ea1n dung l\u01b0\u1ee3ng ghi \u00e2m v\u00e0 th\u1eddi gian l\u01b0u tr\u1eef ghi \u00e2m l\u00ean t\u1edbi 12 th\u00e1ng.<\/span><\/li>\n
          • Kh\u00f4ng gi\u1edbi h\u1ea1n c\u00e1c t\u00ednh n\u0103ng k\u00eanh t\u1ed5ng \u0111\u00e0i<\/span><\/li>\n<\/ul>\n

            Ngo\u00e0i ra, m\u1ee9c gi\u00e1 n\u00e0y l\u00e0 t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a Subiz. Ngh\u0129a l\u00e0 khi mua g\u00f3i k\u00eanh t\u1ed5ng \u0111\u00e0i, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c h\u1ebft c\u00e1c s\u1ea3n ph\u1ea9m t\u00ednh n\u0103ng c\u1ee7a Subiz., bao g\u1ed3m c\u00e1c k\u00eanh website, Facebook, Messenger, Zalo, Instagram, Email.<\/span><\/p>\n

            N\u1ebfu b\u1ea1n c\u00f3 c\u00e2u h\u1ecfi v\u1ec1 d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua:<\/span><\/p>\n

              \n
            • Website:<\/strong> g\u1eedi tin nh\u1eafn tr\u00ean website <\/span>https:\/\/subiz.com.vn\/vi\/<\/span>\u00a0<\/span><\/li>\n
            • Hotline:\u00a0<\/strong> 02473.021.368<\/span><\/li>\n<\/ul>\n

              \u00a0Xem th\u00eam:<\/strong><\/em><\/p>\n

              H\u01b0\u1edbng D\u1eabn C\u00e0i \u0110\u1eb7t V\u00e0 S\u1eed D\u1ee5ng T\u1ed5ng \u0110\u00e0i Cloud C\u1ee7a Subiz<\/strong><\/em><\/p>\n

              C\u00e1c lo\u1ea1i chi ph\u00ed v\u1eadn h\u00e0nh khi s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i Subiz<\/strong><\/em><\/p>\n

              C\u01b0\u1edbc nh\u00e0 m\u1ea1ng khi s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i Subiz<\/strong><\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

              Th\u1ecb tr\u01b0\u1eddng t\u1ed5ng \u0111\u00e0i \u1ea3o Vi\u1ec7t Nam \u0111\u01b0\u1ee3c d\u1ef1 b\u00e1o s\u1ebd \u0111\u1ea1t t\u1ed1c \u0111\u1ed9 CAGR d\u1ef1 ki\u1ebfn \u200b\u200bl\u00e0 15% trong v\u00e0i n\u0103m t\u1edbi. M\u1ed7i <\/span>t\u1ed5ng \u0111\u00e0i \u1ea3o<\/span> s\u1ebd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf nh\u1eefng t\u00ednh n\u0103ng v\u00e0 \u0111i\u1ec3m n\u1ed5i b\u1eadt ri\u00eang bi\u1ec7t, t\u00f9y v\u00e0o b\u00ean cung c\u1ea5p d\u1ecbch v\u1ee5. V\u1edbi kinh nghi\u1ec7m h\u01a1n 10 n\u0103m ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, Subiz \u0111\u00e3 ph\u00e1t tri\u1ec3n th\u00e0nh c\u00f4ng d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz, cung c\u1ea5p nhi\u1ec1u t\u00ednh n\u0103ng nh\u01b0 CRM, t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi, l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng\u2026 Nh\u1edd \u0111\u00f3, t\u1ed5ng \u0111\u00e0i \u1ea3o Subiz h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p gia t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, \u0111\u1ed3ng th\u1eddi thu th\u1eadp, l\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch th\u00f4ng tin, gi\u00fap doanh nghi\u1ec7p c\u00e1 nh\u00e2n h\u00f3a v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57067"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=57067"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57067\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=57067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=57067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=57067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}