{"id":57081,"date":"2023-12-20T20:46:42","date_gmt":"2023-12-20T13:46:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tong-dai-ao-la-gi-tai-sao-doanh-nghiep-nen-dau-tu-vao-tong-dai-ao.html"},"modified":"2023-12-20T20:46:42","modified_gmt":"2023-12-20T13:46:42","slug":"tong-dai-ao-la-gi-tai-sao-doanh-nghiep-nen-dau-tu-vao-tong-dai-ao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tong-dai-ao-la-gi-tai-sao-doanh-nghiep-nen-dau-tu-vao-tong-dai-ao.html","title":{"rendered":"T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 g\u00ec? T\u1ea1i sao doanh nghi\u1ec7p n\u00ean \u0111\u1ea7u t\u01b0 v\u00e0o t\u1ed5ng \u0111\u00e0i \u1ea3o?"},"content":{"rendered":"
\n

B\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 xu\u1ea5t hi\u1ec7n v\u00e0o \u0111\u1ea7u nh\u1eefng n\u0103m 1960. Nh\u01b0ng ph\u1ea3i \u0111\u1ebfn nh\u1eefng n\u0103m 1970, doanh s\u1ed1 b\u00e1n h\u00e0ng t\u1eeb k\u00eanh t\u1ed5ng \u0111\u00e0i m\u1edbi th\u1ef1c s\u1ef1 b\u00f9ng n\u1ed5, v\u00e0 \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p ch\u00fa tr\u1ecdng ph\u00e1t tri\u1ec3n. Cho \u0111\u1ebfn t\u1eadn ng\u00e0y nay, ngay c\u1ea3 khi ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u k\u00eanh b\u00e1n h\u00e0ng m\u1edbi nh\u01b0 m\u1ea1ng x\u00e3 h\u1ed9i, hay th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed\u2026, th\u00ec k\u00eanh t\u1ed5ng \u0111\u00e0i v\u1eabn duy tr\u00ec \u0111\u01b0\u1ee3c s\u1ee9c m\u1ea1nh c\u1ee7a n\u00f3. \u0110\u1eb7c bi\u1ec7t, s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a c\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y \u0111\u00e3 ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i l\u00ean m\u1ed9t t\u1ea7ng cao m\u1edbi, th\u00f4ng minh h\u01a1n, ti\u1ec7n l\u1ee3i h\u01a1n, hi\u1ec7u su\u1ea5t cao h\u01a1n, ti\u1ebft ki\u1ec7m h\u01a1n\u2026, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 t\u1ed5ng \u0111\u00e0i \u1ea3o.<\/span><\/p>\n

\"T\u1ed5ng<\/p>\n

T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 g\u00ec?<\/p>\n<\/div>\n

T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 g\u00ec?<\/b><\/h2>\n

T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean c\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y, \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u00e0 v\u1eadn h\u00e0nh th\u00f4ng qua internet, thay v\u00ec h\u1ec7 th\u1ed1ng c\u00e1p \u0111\u1ed3ng v\u1eadt l\u00fd nh\u01b0 m\u00f4 h\u00ecnh t\u1ed5ng \u0111\u00e0i truy\u1ec1n th\u00f4ng.\u00a0<\/span><\/p>\n

M\u1ed9t s\u1ed1 thu\u1eadt ng\u1eef kh\u00e1c \u0111\u1ec3 ch\u1ec9 t\u1ed5ng \u0111\u00e0i \u1ea3o nh\u01b0: t\u1ed5ng \u0111\u00e0i cloud, Hosted PBX, Cloud PBX, Vitural PBX, t\u1ed5ng \u0111\u00e0i IP, t\u1ed5ng \u0111\u00e0i VoIP, cloud call center\u2026<\/span><\/p>\n

T\u1ea1i sao c\u00e1c doanh nghi\u1ec7p n\u00ean \u0111\u1ea7u t\u01b0 v\u00e0o t\u1ed5ng \u0111\u00e0i \u1ea3o?<\/b><\/h2>\n

Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, ph\u1ea7n l\u1edbn c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u \u0111\u00e3 ho\u1eb7c \u0111ang chuy\u1ec3n sang s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o. Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng n\u00e0y d\u1ef1 ki\u1ebfn \u200b\u200bs\u1ebd \u0111\u1ea1t 55,5 t\u1ef7 USD v\u00e0o n\u0103m 2025 tr\u00ean to\u00e0n c\u1ea7u (theo m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Grand View Research). M\u1ed9t nghi\u00ean c\u1ee9u kh\u00e1c c\u1ee7a Gartner c\u0169ng cho th\u1ea5y s\u1ebd c\u00f3 kho\u1ea3ng 70% doanh nghi\u1ec7p s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o, t\u00ednh \u0111\u1ebfn n\u0103m 2025. Hi\u1ec7n nay, vi\u1ec7c s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o ph\u1ed5 bi\u1ebfn \u0111\u1ebfn m\u1ee9c m\u1ecdi ng\u01b0\u1eddi \u0111ang l\u00e3ng qu\u00ean h\u00ecnh \u1ea3nh c\u00e1c \u0111\u01b0\u1eddng d\u00e2y \u0111i\u1ec7n tho\u1ea1i c\u1ee7a h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i truy\u1ec1n th\u1ed1ng, v\u00e0 khi nh\u1eafc \u0111\u1ebfn k\u00eanh t\u1ed5ng \u0111\u00e0i, th\u00ec c\u0169ng ch\u00ednh l\u00e0 n\u00f3i \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i \u1ea3o. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 n\u1ed9i dung gi\u1ea3i th\u00edch c\u00e2u h\u1ecfi: T\u1ea1i sao ng\u00e0y c\u00e0ng nhi\u1ec1u doanh nghi\u1ec7p s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o?<\/span><\/p>\n

Hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o<\/b><\/h3>\n

Tr\u01b0\u1edbc h\u1ebft, ph\u1ea3i k\u1ec3 \u0111\u1ebfn hi\u1ec7u qu\u1ea3 c\u1ee7a k\u00eanh t\u1ed5ng \u0111\u00e0i n\u00f3i chung. \u0110i\u1ec1u n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ee9ng minh qua h\u00e0ng ch\u1ee5c n\u0103m. Khi ph\u1ea7n l\u1edbn c\u00e1c doanh nghi\u1ec7p \u0111\u00e3 chuy\u1ec3n sang t\u1ed5ng \u0111\u00e0i \u1ea3o, th\u00ec c\u00e1c s\u1ed1 li\u1ec7u nghi\u00ean c\u1ee9u g\u1ea7n \u0111\u00e2y v\u1eabn cho th\u1ea5y, \u0111\u00e2y l\u00e0 k\u00eanh b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao. C\u1ee5 th\u1ec3:<\/span><\/p>\n

    \n
  • 70% kh\u00e1ch h\u00e0ng th\u00edch li\u00ean h\u1ec7 v\u1edbi doanh nghi\u1ec7p qua \u0111i\u1ec7n tho\u1ea1i (theo Li\u00ean \u0111o\u00e0n b\u00e1n l\u1ebb qu\u1ed1c gia)<\/span><\/li>\n
  • T\u1ed5ng \u0111\u00e0i c\u00f3 th\u1ec3 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean t\u1edbi 25% (theo Forrester Research)<\/span><\/li>\n
  • Doanh s\u1ed1 t\u1ea1o ra t\u1eeb k\u00eanh t\u1ed5ng \u0111\u00e0i c\u00f3 th\u1ec3 l\u00ean t\u1edbi 20% t\u1ed5ng doanh thu c\u1ee7a c\u00f4ng ty (theo m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a t\u1eadp \u0111o\u00e0n Aberdeen)<\/span><\/li>\n
  • Trung b\u00ecnh FCR (first call resolution rate- t\u1ef7 l\u1ec7 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ngay trong cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean) c\u1ee7a k\u00eanh t\u1ed5ng \u0111\u00e0i l\u00e0 70%. Do \u0111\u00f3, t\u1ed5ng \u0111\u00e0i \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 k\u00eanh mang l\u1ea1i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cao (Theo <\/span>SQM Group<\/span>)<\/span><\/li>\n<\/ul>\n

    C\u00e1c nghi\u00ean c\u1ee9u ri\u00eang v\u1ec1 hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua t\u1ed5ng \u0111\u00e0i \u1ea3o c\u0169ng cho th\u1ea5y:<\/span><\/p>\n

      \n
    • S\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o gi\u00fap t\u0103ng 10% doanh thu\u00a0 so v\u1edbi doanh nghi\u1ec7p kh\u00f4ng s\u1eed d\u1ee5ng (theo t\u1eadp \u0111o\u00e0n Aberdeen)<\/span><\/li>\n
    • S\u1ed1 giao d\u1ecbch ch\u1ed1t \u0111\u01b0\u1ee3c nhi\u1ec1u h\u01a1n 15% so v\u1edbi doanh nghi\u1ec7p kh\u00f4ng s\u1eed d\u1ee5ng (theo nghi\u00ean c\u1ee9u c\u1ee7a Forrester Research)<\/span><\/li>\n
    • T\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao h\u01a1n 20% (theo nghi\u00ean c\u1ee9u c\u1ee7a t\u1eadp \u0111o\u00e0n Gartner)<\/span><\/li>\n<\/ul>\n
      \"T\u1ed5ng<\/p>\n

      T\u1ed5ng \u0111\u00e0i \u1ea3o gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

      L\u1ee3i \u00edch c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o<\/b><\/h3>\n

      Doanh nghi\u1ec7p s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng, hay ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. S\u1ef1 ti\u1ebfn b\u1ed9 c\u00f4ng ngh\u1ec7 trong h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i \u1ea3o mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p nh\u01b0:<\/span><\/p>\n

      L\u1eafp \u0111\u1eb7t d\u1ec5 d\u00e0ng v\u00e0 ti\u1ebft ki\u1ec7m:<\/b> T\u1ed5ng \u0111\u00e0i \u1ea3o ho\u1ea1t \u0111\u1ed9ng th\u00f4ng qua n\u1ec1n t\u1ea3ng internet, d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef tr\u00ean h\u1ec7 th\u1ed1ng \u0111\u00e1m m\u00e2y c\u1ee7a b\u00ean cung c\u1ea5p d\u1ecbch v\u1ee5. Do \u0111\u00f3, vi\u1ec7c l\u1eafp \u0111\u1eb7t t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u01a1n gi\u1ea3n, c\u00f3 th\u1ec3 di\u1ec5n ra online, b\u1eb1ng c\u00e1c thao t\u00e1c nh\u01b0 c\u00e0i \u0111\u1eb7t ph\u1ea7n m\u1ec1m, \u0111\u0103ng k\u00fd th\u00f4ng tin\u2026 Th\u00eam v\u00e0o \u0111\u00f3, t\u1ed5ng \u0111\u00e0i \u1ea3o c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i \u0111a d\u1ea1ng thi\u1ebft b\u1ecb, ch\u1ec9 c\u1ea7n thi\u1ebft b\u1ecb \u0111\u00f3 c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i internet. Do \u0111\u00f3, c\u1ea3 chi ph\u00ed l\u1eafp \u0111\u1eb7t v\u00e0 chi ph\u00ed ph\u1ea7n c\u1ee9ng \u0111\u1ec1u \u0111\u01b0\u1ee3c c\u1eaft gi\u1ea3m t\u1ed1i \u0111a so v\u1edbi m\u00f4 h\u00ecnh t\u1ed5ng \u0111\u00e0i c\u0169.\u00a0<\/span><\/p>\n

      Ti\u1ebft ki\u1ec7m chi ph\u00ed v\u1eadn h\u00e0nh:<\/b> M\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a t\u1eadp \u0111o\u00e0n Aberdeen cho th\u1ea5y t\u1ed5ng \u0111\u00e0i \u1ea3o c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m t\u1edbi 30% h\u00f3a \u0111\u01a1n \u0111i\u1ec7n tho\u1ea1i.<\/span><\/p>\n

      D\u1ec5 d\u00e0ng \u0111i\u1ec1u ch\u1ec9nh quy m\u00f4 t\u1ed5ng \u0111\u00e0i:<\/b> S\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o, b\u1ea1n nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng th\u00eam ho\u1eb7c x\u00f3a b\u1edbt ng\u01b0\u1eddi d\u00f9ng, hay thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i khi doanh nghi\u1ec7p c\u00f3 s\u1ef1 thay \u0111\u1ed5i v\u1ec1 nh\u00e2n s\u1ef1 v\u00e0 quy m\u00f4, m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ea7u t\u01b0 th\u00eam ph\u1ea7n c\u1ee9ng hay ph\u1ea7n m\u1ec1m g\u00ec.<\/span><\/p>\n

      An to\u00e0n v\u00e0 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u:<\/b> c\u00e1c d\u1eef li\u1ec7u k\u00eanh t\u1ed5ng \u0111\u00e0i \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef tr\u00ean \u0111\u00e1m m\u00e2y, \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 b\u1edfi nhi\u1ec1u l\u1edbp b\u1ea3o m\u1eadt, n\u00ean b\u1ea1n c\u00f3 th\u1ec3 y\u00ean t\u00e2m v\u00ec c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o t\u00ednh ri\u00eang t\u01b0 v\u00e0 an to\u00e0n.<\/span><\/p>\n

      T\u00ednh linh \u0111\u1ed9ng v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng:<\/b> Ch\u1ec9 c\u1ea7n c\u00f3 thi\u1ebft b\u1ecb k\u1ebft n\u1ed1i internet nh\u01b0 m\u00e1y t\u00ednh, smartphone\u2026, b\u1ea1n c\u00f3 th\u1ec3 truy c\u1eadp v\u00e0o h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i. \u0110i\u1ec1u n\u00e0y l\u00fd t\u01b0\u1edfng cho c\u00e1c v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c y\u00eau c\u1ea7u th\u01b0\u1eddng xuy\u00ean \u0111i c\u00f4ng t\u00e1c, hay ra ngo\u00e0i g\u1eb7p g\u1ee1 kh\u00e1ch h\u00e0ng\u2026<\/span><\/p>\n

      \u0110a d\u1ea1ng t\u00ednh n\u0103ng:<\/b> N\u1ebfu t\u1ed5ng \u0111\u00e0i truy\u1ec1n th\u1ed1ng ch\u1ec9 c\u00f3 ch\u1ee9c n\u0103ng nghe-g\u1ecdi, th\u00ec t\u1ed5ng \u0111\u00e0i \u1ea3o c\u00f2n \u0111\u01b0\u1ee3c cung c\u1ea5p th\u00eam nhi\u1ec1u t\u00ednh n\u0103ng gi\u00fap gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a doanh nghi\u1ec7p nh\u01b0: ghi \u00e2m cu\u1ed9c g\u1ecdi, l\u01b0u tr\u1eef v\u00e0 t\u1ea1o d\u1ef1ng h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng, thi\u1ebft k\u1ebf nh\u1ea1c ch\u1edd, c\u00e0i \u0111\u1eb7t tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng, th\u1ed1ng k\u00ea b\u00e1o c\u00e1o\u2026\u00a0<\/span><\/p>\n

      \"T\u1ed5ng<\/p>\n

      C\u00e1c l\u1ee3i \u00edch n\u1ed5i b\u1eadt c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o<\/p>\n<\/div>\n

      C\u00e1c t\u00ednh n\u0103ng c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o<\/b><\/h3>\n

      D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o:<\/span><\/p>\n

        \n
      • Ghi \u00e2m cu\u1ed9c g\u1ecdi: H\u1ea7u h\u1ebft c\u00e1c d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u1ec1u c\u00f3 ch\u1ee9c n\u0103ng n\u00e0y. Tuy nhi\u00ean, dung l\u01b0\u1ee3ng, th\u1eddi gian v\u00e0 chi ph\u00ed l\u01b0u tr\u1eef d\u1eef li\u1ec7u ghi \u00e2m gi\u1eefa c\u00e1c d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 kh\u00e1c nhau.<\/span><\/li>\n
      • Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi: t\u00ednh n\u0103ng n\u00e0y cho ph\u00e9p b\u1ea1n chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi c\u1ee7a m\u00ecnh \u0111\u1ebfn m\u1ed9t s\u1ed1 kh\u00e1c, ch\u1eb3ng h\u1ea1n nh\u01b0 \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng c\u1ee7a b\u1ea1n ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i b\u00e0n c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p\u2026<\/span><\/li>\n
      • G\u1ecdi h\u1ed9i ngh\u1ecb: t\u00ednh n\u0103ng n\u00e0y cho ph\u00e9p b\u1ea1n t\u1ea1o cu\u1ed9c g\u1ecdi c\u00f3 nhi\u1ec1u h\u01a1n 2 ng\u01b0\u1eddi tham gia.<\/span><\/li>\n
      • Ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng (ACD): T\u00ednh n\u0103ng n\u00e0y cho ph\u00e9p b\u1ea1n ph\u00e2n ph\u1ed1i c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn cho c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean d\u1ef1a tr\u00ean t\u00ednh kh\u1ea3 d\u1ee5ng, chuy\u00ean m\u00f4n, ho\u1eb7c k\u1ef9 n\u0103ng c\u1ee7a h\u1ecd.<\/span><\/li>\n
      • B\u00e1o c\u00e1o th\u1ed1ng k\u00ea: th\u1ed1ng k\u00ea c\u00e1c s\u1ed1 li\u1ec7u gi\u00fap b\u1ea1n n\u1eafm b\u1eaft t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a k\u00eanh t\u1ed5ng \u0111\u00e0i.<\/span><\/li>\n<\/ul>\n

        Kh\u00f4ng ph\u1ea3i t\u1ed5ng \u0111\u00e0i \u1ea3o n\u00e0o c\u0169ng c\u00f3 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c t\u00ednh n\u0103ng tr\u00ean, ho\u1eb7c m\u1ed9t s\u1ed1 t\u1ed5ng \u0111\u00e0i \u1ea3o c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u t\u00ednh n\u0103ng h\u01a1n n\u1eefa. B\u1ed9 t\u00ednh n\u0103ng, giao di\u1ec7n, c\u00e1ch s\u1eed d\u1ee5ng, chi ph\u00ed t\u1ed5ng \u0111\u00e0i \u1ea3o\u2026 c\u00f3 s\u1ef1 kh\u00e1c nhau gi\u1eefa c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1c nhau. Do \u0111\u00f3, b\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u k\u1ef9 \u0111\u1ec3 ch\u1ecdn ra t\u1ed5ng \u0111\u00e0i ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p b\u1ea1n.<\/span><\/p>\n

        T\u1ed5ng \u0111\u00e0i Subiz \u2013 L\u1ef1a ch\u1ecdn t\u1ed5ng \u0111\u00e0i \u1ea3o t\u1ed1i \u01b0u, ti\u1ebft ki\u1ec7m<\/b><\/h2>\n

        T\u1ed5ng \u0111\u00e0i Subiz<\/span> l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m c\u1ee7a Subiz \u2013 ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng \u0111\u00e3 c\u00f3 h\u01a1n 10 n\u0103m kinh nghi\u1ec7m trong x\u00e2y d\u1ef1ng c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

        \"T\u1ed5ng<\/p>\n

        T\u1ed5ng \u0111\u00e0i Subiz \u2013 H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7<\/p>\n<\/div>\n

        D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m v\u00e0 t\u00ednh n\u0103ng n\u1ed5i tr\u1ed9i c\u1ee7a Subiz:<\/span><\/p>\n

          \n
        • Nghe \u2013 g\u1ecdi \u0111\u1ed3ng th\u1eddi tr\u00ean \u0111a d\u1ea1ng thi\u1ebft b\u1ecb: \u0111i\u1ec7n tho\u1ea1i b\u00e0n, PC, laptop, smartphone\u2026<\/span><\/li>\n
        • V\u1eadn h\u00e0nh c\u00f9ng l\u00fac nhi\u1ec1u \u0111\u1ea7u s\u1ed1 t\u1ed5ng \u0111\u00e0i<\/span><\/li>\n
        • Kh\u00f4ng gi\u1edbi h\u1ea1n thi\u1ebft b\u1ecb m\u00e1y nh\u00e1nh<\/span><\/li>\n
        • G\u1ecdi n\u1ed9i b\u1ed9 mi\u1ec5n ph\u00ed<\/span><\/li>\n
        • Ghi \u00e2m cu\u1ed9c g\u1ecdi, kh\u00f4ng gi\u1edbi h\u1ea1n dung l\u01b0\u1ee3ng v\u00e0 th\u1eddi gian l\u01b0u tr\u1eef l\u00ean t\u1edbi 1 n\u0103m<\/span><\/li>\n
        • Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi<\/span><\/li>\n
        • K\u1ebft h\u1ee3p t\u00ednh n\u0103ng IVR (Ph\u1ea3n h\u1ed3i b\u1eb1ng gi\u1ecdng n\u00f3i t\u01b0\u01a1ng t\u00e1c) v\u00e0 ACD (ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng) : T\u00ednh n\u0103ng IVR cho ph\u00e9p b\u1ea1n t\u1ea1o m\u1ed9t menu t\u00f9y ch\u1ecdn cho ng\u01b0\u1eddi g\u1ecdi \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn ng\u01b0\u1eddi ho\u1eb7c b\u1ed9 ph\u1eadn th\u00edch h\u1ee3p, m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3. Sau \u0111\u00f3, t\u00ednh n\u0103ng ACD s\u1ebd l\u00e0m \u0111\u1ed5 chu\u00f4ng \u0111\u00fang ng\u01b0\u1eddi\/ b\u1ed9 ph\u1eadn th\u00edch h\u1ee3p.<\/span><\/li>\n
        • T\u00ednh n\u0103ng CRM: hi\u1ec3n th\u1ecb h\u1ed7 s\u01a1 kh\u00e1ch h\u00e0ng khi \u0111ang th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi, t\u01b0 v\u1ea5n vi\u00ean d\u1ec5 d\u00e0ng xem th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p, \u0111\u1ed3ng th\u1eddi c\u1eadp nh\u1eadt h\u1ed3 s\u01a1 ngay trong l\u00fac nghe\/g\u1ecdi. Ngo\u00e0i ra, m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng CRM kh\u00e1c bao g\u1ed3m: l\u1ecdc v\u00e0 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng, t\u1ea1o t\u1ec7p kh\u00e1ch h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo t\u1eebng ph\u00e2n kh\u00fac\u2026<\/span><\/li>\n
        • T\u1ea1o c\u00e1c l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng nh\u1edd c\u00f4ng ngh\u1ec7 AI: b\u1ea1n ch\u1ec9 c\u1ea7n nh\u1eadp v\u0103n b\u1ea3n, Subiz s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh file thu \u00e2m, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 l\u00e0m l\u1eddi tho\u1ea1i ch\u1edd, b\u00e1o b\u1eadn, th\u00f4ng b\u00e1o, \u0111i\u1ec1u h\u01b0\u1edbng cu\u1ed9c g\u1ecdi\u2026<\/span><\/li>\n
        • Th\u1ed1ng k\u00ea b\u00e1o c\u00e1o: Th\u1ed1ng k\u00ea c\u00e1c ch\u1ec9 s\u1ed1 k\u00eanh t\u1ed5ng \u0111\u00e0i nh\u01b0 s\u1ed1 cu\u1ed9c g\u1ecdi, th\u1eddi gian tr\u1ea3 l\u1eddi \u0111\u1ea7u ti\u00ean, th\u1eddi gian x\u1eed l\u00fd cu\u1ed9c g\u1ecdi\u2026<\/span><\/li>\n
        • \u0110\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c k\u00eanh b\u00e1n h\u00e0ng kh\u00e1c nh\u01b0 fanpage, website, Zalo, Instagram, email.<\/span><\/li>\n<\/ul>\n

          D\u1ef1a v\u00e0o c\u00e1c \u01b0u \u0111i\u1ec3m tr\u00ean, t\u1ed5ng \u0111\u00e0i Subiz t\u1ef1 tin c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 t\u01b0\u01a1ng t\u00e1c gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, v\u00e0 hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

          Xem th\u00eam:<\/strong><\/em><\/p>\n

          T\u1ed5ng \u0111\u00e0i Subiz: Gi\u1ea3i ph\u00e1p live chat \u2013 Call Center tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng<\/strong><\/em><\/p>\n

          S\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i Subiz th\u00ec c\u01b0\u1edbc nh\u00e0 m\u1ea1ng nh\u01b0 th\u1ebf n\u00e0o?<\/strong><\/em><\/p>\n

          C\u00e1c lo\u1ea1i chi ph\u00ed v\u1eadn h\u00e0nh khi s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i Subiz<\/strong><\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          B\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 xu\u1ea5t hi\u1ec7n v\u00e0o \u0111\u1ea7u nh\u1eefng n\u0103m 1960. Nh\u01b0ng ph\u1ea3i \u0111\u1ebfn nh\u1eefng n\u0103m 1970, doanh s\u1ed1 b\u00e1n h\u00e0ng t\u1eeb k\u00eanh t\u1ed5ng \u0111\u00e0i m\u1edbi th\u1ef1c s\u1ef1 b\u00f9ng n\u1ed5, v\u00e0 \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p ch\u00fa tr\u1ecdng ph\u00e1t tri\u1ec3n. Cho \u0111\u1ebfn t\u1eadn ng\u00e0y nay, ngay c\u1ea3 khi ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u k\u00eanh b\u00e1n h\u00e0ng m\u1edbi nh\u01b0 m\u1ea1ng x\u00e3 h\u1ed9i, hay th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed\u2026, th\u00ec k\u00eanh t\u1ed5ng \u0111\u00e0i v\u1eabn duy tr\u00ec \u0111\u01b0\u1ee3c s\u1ee9c m\u1ea1nh c\u1ee7a n\u00f3. \u0110\u1eb7c bi\u1ec7t, s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a c\u00f4ng ngh\u1ec7 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y \u0111\u00e3 ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i l\u00ean m\u1ed9t t\u1ea7ng cao m\u1edbi, th\u00f4ng minh h\u01a1n, ti\u1ec7n l\u1ee3i h\u01a1n, hi\u1ec7u su\u1ea5t cao h\u01a1n, ti\u1ebft ki\u1ec7m h\u01a1n\u2026, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 t\u1ed5ng \u0111\u00e0i \u1ea3o.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57081"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=57081"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57081\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=57081"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=57081"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=57081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}