{"id":57382,"date":"2023-12-20T21:29:40","date_gmt":"2023-12-20T14:29:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ai-hoi-thoai-giai-phap-tang-trai-nghiem-khach-hang-hieu-qua.html"},"modified":"2023-12-20T21:29:40","modified_gmt":"2023-12-20T14:29:40","slug":"ai-hoi-thoai-giai-phap-tang-trai-nghiem-khach-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ai-hoi-thoai-giai-phap-tang-trai-nghiem-khach-hang-hieu-qua.html","title":{"rendered":"AI h\u1ed9i tho\u1ea1i \u2013 Gi\u1ea3i ph\u00e1p t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"
Ng\u00e0y nay kh\u00f4ng th\u1ec3 ph\u1ee5 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng ngh\u1ec7 mang t\u00ednh c\u00e1ch m\u1ea1ng \u0111\u00e3 gi\u00fap m\u00e1y c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi ng\u01b0\u1eddi th\u1eadt, m\u1ed9t trong nh\u1eefng nh\u00e2n t\u1ed1 ch\u00ednh sau s\u1ef1 ra \u0111\u1eddi c\u1ee7a c\u00e1c s\u1ea3n ph\u1ea9m tr\u1ee3 l\u00fd \u1ea3o. \u0110\u1eb7c bi\u1ec7t l\u00e0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI h\u1ed9i tho\u1ea1i<\/strong>, m\u1ed9t gi\u1ea3i ph\u00e1p t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 m\u00e0 kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u0169ng bi\u1ebft.<\/span><\/p>\n

\"AI<\/p>\n

AI h\u1ed9i tho\u1ea1i l\u00e0 g\u00ec ?<\/span><\/strong><\/h2>\n

AI h\u1ed9i tho\u1ea1i c\u00f3 th\u1ec3 hi\u1ec3u l\u00e0 m\u1ed9t c\u01a1 ch\u1ebf th\u00f4ng minh b\u1eaft ch\u01b0\u1edbc c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a con ng\u01b0\u1eddi ngo\u00e0i \u0111\u1eddi th\u1ef1c. \u0110\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a c\u00f4ng ngh\u1ec7 h\u1ecdc m\u00e1y (ML) v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP). B\u1eb1ng c\u00e1ch cung c\u1ea5p d\u1eef li\u1ec7u l\u1edbn, m\u00e1y t\u00ednh t\u1eeb \u0111\u00f3 h\u1ecdc c\u00e1ch t\u01b0\u01a1ng t\u00e1c gi\u1eefa con ng\u01b0\u1eddi, qua \u0111\u00f3 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i v\u00e0 v\u0103n b\u1ea3n \u0111\u1ea7u v\u00e0o, t\u1eeb \u0111\u00f3 d\u1ecbch ngh\u0129a sang m\u1ed9t lo\u1ea1t c\u00e1c ng\u00f4n ng\u1eef kh\u00e1c m\u00e0 ng\u01b0\u1eddi d\u00f9ng mong mu\u1ed1n.<\/span><\/p>\n

VD:<\/strong>N\u1ebfu b\u1ea1n y\u00eau c\u1ea7u \u1ee9ng d\u1ee5ng \u201cph\u00e1t danh s\u00e1ch nh\u1ea1c \u01b0a th\u00edch t\u1ed1i th\u1ee9 b\u1ea3y!\u201d hay h\u1ecfi tr\u1ee3 l\u00fd \u1ea3o \u201cTh\u1eddi ti\u1ebft h\u00f4m nay th\u1ebf n\u00e0o?\u201d, n\u00f3 s\u1ebd \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p ch\u1ec9 trong v\u00e0i gi\u00e2y nhanh h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi thao t\u00e1c ch\u1ea1m\/g\u00f5 ph\u00edm th\u00f4ng th\u01b0\u1eddng. T\u1ea5t c\u1ea3 \u0111i\u1ec1u n\u00e0y nh\u1edd ph\u1ea7n m\u1ec1m h\u1ed9i tho\u1ea1i t\u1ea1o ra b\u1eb1ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o.<\/em><\/span><\/p>\n

<\/p>\n

C\u00e1ch AI h\u1ed9i tho\u1ea1i v\u1eadn h\u00e0nh nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/strong><\/h2>\n

H\u1ecdc m\u00e1y l\u00e0 m\u1ed9t ph\u1ea7n c\u1ef1c k\u1ef3 quan tr\u1ecdng gi\u00fap tr\u1ee3 l\u00fd \u1ea3o c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng n\u0103ng l\u1ef1c nh\u01b0 c\u1ee7a con ng\u01b0\u1eddi. Trong khi \u0111\u00f3 \u1edf m\u1ed9t s\u1ed1 l\u0129nh v\u1ef1c kh\u00e1c c\u1ee7a h\u1ecdc m\u00e1y nh\u01b0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 h\u1ecdc s\u00e2u c\u0169ng \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng trong vi\u1ec7c x\u00e2y d\u1ef1ng AI \u0111\u00e0m tho\u1ea1i. Nh\u1eefng c\u00f4ng ngh\u1ec7 n\u00e0y trang b\u1ecb cho tr\u1ee3 l\u00fd \u1ea3o n\u0103ng l\u1ef1c t\u1ef1 h\u1ecdc, nh\u1eb1m s\u1eed d\u1ee5ng kinh nghi\u1ec7m thu \u0111\u01b0\u1ee3c t\u1eeb c\u00e1c l\u1ea7n ph\u1ea3n h\u1ed3i \u0111\u00fang\/sai tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n trong t\u01b0\u01a1ng lai.<\/span><\/p>\n

Quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a AI h\u1ed9i tho\u1ea1i c\u01a1 b\u1ea3n g\u1ed3m c\u00e1c b\u01b0\u1edbc:<\/span><\/strong><\/h3>\n

B\u01b0\u1edbc 1: ASR\/ Nh\u1eadn d\u1ea1ng ti\u1ebfng n\u00f3i<\/span><\/strong><\/p>\n

Sau khi c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c \u0111\u01b0a ra, AI ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c ti\u1ebfng n\u00f3i c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng, th\u00f4ng qua c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i gi\u00fap chuy\u1ec3n ti\u1ebfng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n.<\/span><\/p>\n

B\u01b0\u1edbc 2: NLU\/ Hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/span><\/strong><\/p>\n

Hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean gi\u00fap h\u1ec7 th\u1ed1ng ph\u00e2n t\u00edch, di\u1ec5n gi\u1ea3i c\u1ea3m x\u00fac v\u00e0 \u00fd \u0111\u1ecbnh \u0111\u1eb1ng sau truy v\u1ea5n.<\/span><\/p>\n

NOTE:<\/strong>H\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c n\u1ed9i dung nh\u1eefng c\u00e2u h\u1ed9i tho\u1ea1i kh\u00f4ng tu\u00e2n th\u1ee7 nguy\u00ean t\u1eafc ng\u1eef ph\u00e1p ho\u1eb7c khi ng\u01b0\u1eddi d\u00f9ng n\u00f3i t\u1eaft.<\/em><\/span><\/p>\n

B\u01b0\u1edbc 3: D\u00f9ng h\u1ecdc m\u00e1y \u0111\u1ec3 c\u1ea5u h\u00ecnh ph\u1ea3n h\u1ed3i<\/span><\/strong><\/p>\n

H\u1ecdc m\u00e1y s\u1ebd t\u1ea1o ra ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p d\u1ef1a tr\u00ean \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Theo th\u1eddi gian, ph\u1ea3n h\u1ed3i c\u1ee7a m\u00e1y s\u1ebd ng\u00e0y m\u1ed9t t\u1ed1t l\u00ean, b\u1eb1ng c\u00e1ch h\u1ecdc h\u1ecfi c\u00e1c bi\u1ebfn th\u1ec3 kh\u00e1c nhau c\u1ee7a c\u00f9ng m\u1ed9t m\u1ed9t m\u1ee5c \u0111\u00edch, truy v\u1ea5n.<\/span><\/p>\n

B\u01b0\u1edbc 4: NLG\/ T\u1ea1o ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/span><\/strong><\/p>\n

H\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 ho\u00e0n t\u1ea5t quy tr\u00ecnh n\u00e0y t\u01b0\u01a1ng t\u1ef1 nh\u01b0 con ng\u01b0\u1eddi sau khi t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 th\u00f4ng tin. D\u00f9 l\u00e0 y\u00eau c\u1ea7u tr\u1ea3 l\u1eddi m\u1ed9t truy v\u1ea5n hay ho\u00e0n th\u00e0nh t\u00e1c v\u1ee5<\/span><\/p>\n

B\u01b0\u1edbc 5: Text-to-speech\/ T\u1ed5ng h\u1ee3p ti\u1ebfng n\u00f3i<\/span><\/strong><\/p>\n

Tr\u1ee3 l\u00fd \u1ea3o s\u1ebd tr\u00f2 chuy\u1ec7n, giao ti\u1ebfp t\u1ef1 nhi\u00ean v\u1edbi con ng\u01b0\u1eddi nh\u1edd c\u00f4ng ngh\u1ec7 chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i.<\/span><\/p>\n

\"C\u00e1ch<\/p>\n

T\u1ea7m quan tr\u1ecdng c\u1ee7a AI h\u1ed9i tho\u1ea1i \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p?<\/span><\/strong><\/h2>\n

1. N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/span><\/strong><\/h3>\n

V\u1edbi c\u00e1ch t\u01b0\u01a1ng t\u00e1c t\u1ef1 nhi\u00ean, \u0111\u01a1n gi\u1ea3n ch\u1ec9 b\u1eb1ng gi\u1ecdng n\u00f3i, tr\u1ee3 l\u00fd \u1ea3o gi\u00fap ng\u01b0\u1eddi d\u00f9ng tr\u1ea3i nghi\u1ec7m \u201ckh\u00f4ng ch\u1ea1m\u201d ti\u1ec7n l\u1ee3i v\u00e0 an to\u00e0n.<\/span><\/p>\n

G\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng h\u1ec7 sinh th\u00e1i th\u00f4ng minh, \u0111\u1ed3ng b\u1ed9, t\u1ed1i \u01b0u cho kh\u00e1ch h\u00e0ng th\u00f4ng qua \u1ee9ng d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o<\/span><\/p>\n

2. T\u1ed1i \u01b0u h\u00f3a c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p l\u1ea1i<\/span><\/strong><\/h3>\n

AI h\u1ed9i tho\u1ea1i l\u00e0 gi\u1ea3i ph\u00e1p h\u1eefu \u00edch v\u1eeba h\u1ed7 tr\u1ee3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean, th\u00e2n thi\u1ec7n v\u00e0 gi\u00fap gi\u1ea3m t\u1ea3i m\u1ed9t kh\u1ed1i l\u01b0\u1ee3ng l\u1edbn c\u00f4ng vi\u1ec7c cho \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1. Ti\u1ebft ki\u1ec7m nh\u00e2n c\u00f4ng m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c c\u00f4ng vi\u1ec7c<\/span><\/p>\n

3. X\u00e2y d\u1ef1ng b\u1ed9 DATA v\u1ec1 kh\u00e1ch h\u00e0ng<\/span><\/strong><\/p>\n

AI h\u1ed9i tho\u1ea1i gi\u00fap thu th\u1eadp th\u00f4ng tin trong m\u1ecdi t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 c\u1ea3i ti\u1ebfn thu\u1eadt to\u00e1n. \u0110i\u1ec1u n\u00e0y gi\u00fap cho doanh nghi\u1ec7p c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn c\u1ee5 th\u1ec3 v\u1ec1 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau, \u0111\u1ed3ng th\u1eddi t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

B\u1ea0N \u0110\u00c3 BI\u1ebeT:<\/strong> X\u00e1c \u0111\u1ecbnh ch\u00e2n dung kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/strong><\/span>cho doanh nghi\u1ec7p<\/em><\/p>\n

\"T\u1ea7m<\/p>\n

C\u00e1ch c\u00e1c c\u00f4ng ty \u00e1p d\u1ee5ng AI \u0111\u00e0m tho\u1ea1i<\/span><\/strong><\/h2>\n

Vi\u1ec7c ra l\u1ec7nh cho tr\u1ee3 l\u00fd \u1ea3o \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 t\u00e1c v\u1ee5 \u0111ang d\u1ea7n tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn ng\u00e0y nay. M\u1ed9t trong nh\u1eefng c\u00e1ch th\u1ee9c t\u1ef1 nhi\u00ean nh\u1ea5t \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c, k\u1ebft n\u1ed1i gi\u1eefa ng\u01b0\u1eddi v\u00e0 m\u00e1y l\u00e0 giao ti\u1ebfp b\u1eb1ng gi\u1ecdng n\u00f3i. Ngo\u00e0i ra n\u00f3i c\u0169ng \u0111em l\u1ea1i s\u1ef1 ti\u1ec7n l\u1ee3i r\u00f5 r\u1ec7t cho ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i, \u0111\u1ed3ng th\u1eddi gi\u00fap h\u1ecd ti\u1ebft ki\u1ec7m th\u1eddi gian nh\u1eadp l\u1ec7nh, truy v\u1ea5n, t\u00e1c v\u1ee5 c\u1ea7n th\u1ef1c hi\u1ec7n.<\/span><\/p>\n

Kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn nh\u1eefng k\u1ebft qu\u1ea3 mang l\u1ea1i khi t\u1eadn d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u00e0m tho\u1ea1i AI trong doanh nghi\u1ec7p. C\u1ee5 th\u1ec3:<\/span><\/p>\n

T\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng:<\/strong> Ng\u01b0\u1eddi d\u00f9ng lu\u00f4n mu\u1ed1n t\u01b0\u01a1ng t\u00e1c v\u1edbi bot h\u01a1n l\u00e0 ph\u1ea3i \u0111i\u1ec1n v\u00e0o ch\u1ed7 tr\u1ed1ng tr\u00ean bi\u1ec3u m\u1eabu. C\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ed5i cao h\u01a1n m\u01b0\u1eddi l\u1ea7n so v\u1edbi c\u00e1c d\u1ea1ng t\u0129nh, nh\u00e0m ch\u00e1n trong c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/span><\/p>\n

Ch\u00e1t v\u1edbi kh\u00e1ch h\u00e0ng 24\/7:<\/strong> \u0110i\u1ec1u n\u00e0y ph\u00e1t huy cao nh\u1ea5t trong nh\u1eefng khung gi\u1edd nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 h\u1ed7 tr\u1ee3, ti\u1ebft ki\u1ec7m chi ph\u00ed nh\u00e2n c\u00f4ng.<\/span><\/p>\n

H\u1ed7 tr\u1ee3 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i ngay khi kh\u00e1ch h\u00e0ng ch\u00e1t:<\/strong> \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap gi\u1ea3i quy\u1ebft nhanh c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3, t\u0103ng s\u1ef1 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p<\/span><\/p>\n

Nh\u1eadn ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> \u200b\u200bThay v\u00ec \u0111i\u1ec1n v\u00e0o m\u1ed9t m\u1eabu kh\u1ea3o s\u00e1t, g\u00f2 b\u00f3, kh\u00f4ng tho\u1ea3i m\u00e1i th\u00ec kh\u00e1ch h\u00e0ng c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 l\u1ea1i \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh th\u00f4ng qua c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i<\/span><\/p>\n

MINH CH\u1ee8NG:<\/strong> M\u1ed9t nghi\u00ean c\u1ee9u n\u0103m 2018 t\u1eadp trung v\u00e0o l\u0129nh v\u1ef1c b\u00e1n l\u1ebb ti\u1ebft l\u1ed9 r\u1eb1ng chatbots x\u1eed l\u00fd c\u1ef1c m\u01b0\u1ee3t l\u01b0\u1ee3ng v\u00e9 t\u0103ng 167% m\u00e0 kh\u00f4ng c\u1ea7n nh\u00e2n vi\u00ean t\u1ea1m th\u1eddi.<\/span><\/p>\n

Vi\u1ec7c x\u1eed l\u00fd c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u00ean quy m\u00f4 l\u1edbn theo c\u00e1ch \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 theo th\u1eddi gian th\u1ef1c.<\/span><\/p>\n

V\u00ec v\u1eady, AI h\u1ed9i tho\u1ea1i \u0111ang d\u1eabn \u0111\u01b0\u1eddng cho tr\u1ea3i nghi\u1ec7m c\u00e1ch h\u00e0ng tr\u1edf l\u00ean ho\u00e0n h\u1ea3o v\u00e0 nh\u1eb9 nh\u00e0ng h\u01a1n cho doanh nghi\u1ec7p v\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee7a ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n<\/span><\/p>\n

XEM NGAY:<\/strong> C\u00f9ng Chatbot Subiz<\/strong><\/span> b\u00e1n h\u00e0ng, ti\u1ebfp th\u1ecb, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Ng\u00e0y nay kh\u00f4ng th\u1ec3 ph\u1ee5 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng ngh\u1ec7 mang t\u00ednh c\u00e1ch m\u1ea1ng \u0111\u00e3 gi\u00fap m\u00e1y c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi ng\u01b0\u1eddi th\u1eadt, m\u1ed9t trong nh\u1eefng nh\u00e2n t\u1ed1 ch\u00ednh sau s\u1ef1 ra \u0111\u1eddi c\u1ee7a c\u00e1c s\u1ea3n ph\u1ea9m tr\u1ee3 l\u00fd \u1ea3o. \u0110\u1eb7c […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57382"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=57382"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57382\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=57382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=57382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=57382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}