{"id":57391,"date":"2023-12-20T21:31:44","date_gmt":"2023-12-20T14:31:44","guid":{"rendered":"https:\/\/masterskills.org\/blog\/doanh-nghiep-nao-nen-su-dung-tong-dai-ao.html"},"modified":"2023-12-20T21:31:44","modified_gmt":"2023-12-20T14:31:44","slug":"doanh-nghiep-nao-nen-su-dung-tong-dai-ao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/doanh-nghiep-nao-nen-su-dung-tong-dai-ao.html","title":{"rendered":"Doanh nghi\u1ec7p n\u00e0o n\u00ean s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o?"},"content":{"rendered":"
T\u1ed5ng \u0111\u00e0i \u1ea3o hi\u1ec7n \u0111ang l\u00e0 xu h\u01b0\u1edbng ph\u00e1t tri\u1ec3n, g\u00f3p ph\u1ea7n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p. B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ec3 vi\u1ec7c h\u1ee3p t\u00e1c l\u00e2u d\u00e0i v\u00e0 ph\u00e1t tri\u1ec3n hi\u1ec7u qu\u1ea3 gi\u1eefa hai b\u00ean th\u00ec doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd c\u00e1c n\u1ed9i dung sau \u0111\u00e2y: T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 g\u00ec? Doanh nghi\u1ec7p n\u00e0o n\u00ean l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o? C\u00e1c ti\u00eau ch\u00ed khi l\u1ef1a ch\u1ecdn t\u1ed5ng \u0111\u00e0i \u1ea3o ph\u00f9 h\u1ee3p.<\/strong><\/p>\n

T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 g\u00ec?<\/b><\/h2>\n

T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 c\u00f4ng c\u1ee5 nghe \u2013 g\u1ecdi v\u00e0 t\u00edch h\u1ee3p s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i nh\u01b0 CRM, Voip,\u2026 nh\u1eb1m gi\u00fap doanh nghi\u1ec7p h\u01b0\u1edbng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t, \u0111\u1ed3ng th\u1eddi t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 chi ph\u00ed cho doanh nghi\u1ec7p.<\/span><\/p>\n

C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u1eefng l\u1ee3i \u00edch m\u00e0 t\u1ed5ng \u0111\u00e0i \u1ea3o mang l\u1ea1i sau \u0111\u00e2y:\u00a0<\/span><\/p>\n

    \n
  • Th\u1ef1c hi\u1ec7n c\u00f9ng l\u00fac nhi\u1ec1u cu\u1ed9c g\u1ecdi<\/span><\/li>\n
  • D\u1ec5 d\u00e0ng \u0111i\u1ec1u ph\u1ed1i v\u00e0 qu\u1ea3n l\u00fd thi\u1ebft b\u1ecb<\/span><\/li>\n
  • K\u1ebft n\u1ed1i nhi\u1ec1u thi\u1ebft b\u1ecb, k\u1ec3 c\u1ea3 \u0111i\u1ec7n tho\u1ea1i v\u1eabn c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c thao t\u00e1c nghe \u2013 g\u1ecdi\u00a0<\/span><\/li>\n
  • T\u1ef1 \u0111\u1ed9ng l\u01b0u tr\u1eef v\u00e0 s\u1eafp x\u1ebfp th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/span><\/li>\n
  • Thi\u1ebft l\u1eadp k\u1ecbch b\u1ea3n l\u1eddi ch\u00e0o ch\u1ec9 c\u1ea7n qua c\u00e1c k\u00fd t\u1ef1 text<\/span><\/li>\n
  • B\u00e1o c\u00e1o th\u1ed1ng k\u00ea chi ti\u1ebft v\u1ec1 l\u1ecbch s\u1eed v\u00e0 ghi \u00e2m h\u1ed9i tho\u1ea1i<\/span><\/li>\n<\/ul>\n
    \"T\u1ea7m<\/p>\n

    T\u1ea7m quan tr\u1ecdng c\u1ee7a t\u1ed5ng \u0111\u00e0i \u1ea3o \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/p>\n<\/div>\n

    V\u1edbi x\u00e3 h\u1ed9i ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng hi\u1ec7n nay th\u00ec nhu c\u1ea7u kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng t\u0103ng cao v\u00e0 tr\u1edf n\u00ean kh\u1eafc nghi\u1ec7t h\u01a1n l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m. Do v\u1eady, vi\u1ec7c s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o s\u1ebd gi\u00fap b\u1ea1n r\u00fat ng\u1eafn kho\u1ea3ng c\u00e1ch gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi ti\u1ebft ki\u1ec7m th\u1eddi gian, t\u1ed1i \u01b0u chi ph\u00ed v\u00e0 nh\u00e2n s\u1ef1 cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eafp t\u1edbi.<\/span><\/p>\n

    Doanh nghi\u1ec7p n\u00e0o n\u00ean l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o?<\/b><\/h2>\n

    B\u1ea5t k\u00ec doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o. Tuy nhi\u00ean, doanh nghi\u1ec7p v\u1eabn c\u1ea7n c\u00e2n nh\u1eafc \u1edf m\u1ed9t v\u00e0i ti\u00eau ch\u00ed d\u01b0\u1edbi \u0111\u00e2y khi l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o. T\u1eeb \u0111\u00f3, vi\u1ec7c s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i s\u1ebd gi\u00fap b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng hi\u1ec7u qu\u1ea3 \u0111\u00e1ng k\u1ec3.<\/span><\/p>\n

    N\u1ebfu l\u00e0 doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf:<\/b><\/h3>\n
      \n
    • Kh\u00f4ng \u0111\u1ee7 chi ph\u00ed x\u00e2y d\u1ef1ng t\u1ed5ng \u0111\u00e0i truy\u1ec1n th\u1ed1ng th\u00f4ng th\u01b0\u1eddng.<\/span><\/li>\n
    • Kh\u00f4ng \u0111\u1ee7 nh\u00e2n s\u1ef1 v\u00e0 ch\u01b0a th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c t\u00ednh chuy\u00ean nghi\u1ec7p, chuy\u00ean m\u00f4n trong t\u1eebng th\u00e0nh vi\u00ean.<\/span><\/li>\n
    • Ch\u01b0a c\u00f3 v\u0103n ph\u00f2ng t\u1ed5ng \u0111\u00e0i c\u1ed1 \u0111\u1ecbnh.<\/span><\/li>\n
    • Ch\u01b0a c\u00f3 b\u1ed9 ph\u1eadn IT b\u1ea3o tr\u00ec c\u00e1c thi\u1ebft b\u1ecb c\u0169ng nh\u01b0 s\u1ef1 c\u1ed1 khi s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i th\u00f4ng th\u01b0\u1eddng.<\/span><\/li>\n<\/ul>\n

      N\u1ebfu l\u00e0 doanh nghi\u1ec7p l\u1edbn:<\/b><\/h3>\n
        \n
      • C\u00f3 nhi\u1ec1u chi nh\u00e1nh \u1edf c\u00e1c t\u1ec9nh th\u00e0nh kh\u00e1c nhau.<\/span><\/li>\n
      • Mu\u1ed1n c\u1ea3i ti\u1ebfn, n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng tr\u1edf n\u00ean chuy\u00ean nghi\u1ec7p h\u01a1n.<\/span><\/li>\n
      • Ti\u1ebft ki\u1ec7m chi ph\u00ed, nh\u00e2n s\u1ef1 \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p.<\/span><\/li>\n
      • Th\u00edch \u1ee9ng v\u1edbi th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1, ho\u1ea1t \u0111\u1ed9ng 24\/7.<\/span><\/li>\n
      • Ti\u1ebft ki\u1ec7m chi ph\u00ed b\u1ea3o d\u01b0\u1ee1ng c\u00e1c thi\u1ebft b\u1ecb l\u01b0u tr\u1eef khi h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng qu\u00e1 nhi\u1ec1u v\u00e0 qu\u1ea3n l\u00fd t\u1ec7p c\u00f3 h\u1ec7 th\u1ed1ng h\u01a1n.<\/span><\/li>\n<\/ul>\n
        \"Doanh<\/p>\n

        Doanh nghi\u1ec7p c\u1ea7n c\u00e2n nh\u1eafc khi l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o<\/p>\n<\/div>\n

        C\u00e1c ti\u00eau ch\u00ed khi l\u1ef1a ch\u1ecdn t\u1ed5ng \u0111\u00e0i \u1ea3o ph\u00f9 h\u1ee3p<\/b><\/h2>\n

        M\u1ed9t v\u00e0i ti\u00eau ch\u00ed sau \u0111\u00e2y doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc v\u00e0 l\u1ef1a ch\u1ecdn nh\u00e0 cung c\u1ea5p t\u1ed5ng \u0111\u00e0i \u1ea3o ph\u00f9 h\u1ee3p:\u00a0<\/span><\/p>\n

        \u0110\u1ea3m b\u1ea3o t\u00ednh b\u1ea3o m\u1eadt cao<\/b><\/h3>\n

        H\u1ea7u h\u1ebft, c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 x\u1eed l\u00fd ho\u00e0n to\u00e0n tr\u00ean h\u1ec7 th\u1ed1ng Cloud. V\u00ec v\u1eady, n\u1ebfu c\u00f3 b\u1ea5t k\u00ec s\u1ef1 r\u00f2 r\u1ec9 th\u00f4ng tin n\u00e0o th\u00ec doanh nghi\u1ec7p b\u1ea1n s\u1ebd l\u00e0 ng\u01b0\u1eddi ch\u1ecbu nhi\u1ec1u thi\u1ec7t th\u00f2i nh\u1ea5t. Ch\u00ednh \u0111i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i c\u00e2n nh\u1eafc khi l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng t\u1ed5ng \u0111\u00e0i \u1ea3o ph\u00f9 h\u1ee3p, b\u00ean c\u1ea1nh vi\u1ec7c b\u1ea3o m\u1eadt cao v\u1edbi c\u00e1c ti\u00eau ch\u00ed, \u0111i\u1ec1u kho\u1ea3n r\u00f5 r\u00e0ng th\u00ec b\u1ea1n c\u0169ng c\u1ea7n x\u00e1c nh\u1eadn l\u1ea1i \u0111\u1ed9 uy t\u00edn v\u1edbi c\u00e1c \u0111\u01a1n v\u1ecb trong ng\u00e0nh.<\/span><\/p>\n

        T\u1ed1c \u0111\u1ed9 h\u1ed7 tr\u1ee3 c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean\u00a0<\/b><\/h3>\n

        T\u1ed1c \u0111\u1ed9 h\u1ed7 tr\u1ee3 c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u0169ng c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p. C\u00f3 th\u1ec3 l\u00e0 s\u1ef1 c\u1ed1 m\u1ea5t k\u1ebft n\u1ed1i, l\u1ed7i h\u1ec7 th\u1ed1ng,\u2026 th\u00ec doanh nghi\u1ec7p v\u1eabn c\u1ea7n s\u1ef1 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng \u0111\u1ebfn t\u1eeb ph\u00eda nh\u00e0 cung c\u1ea5p. B\u1ea1n ph\u1ea3i ch\u1eafc ch\u1eafn m\u1ed9t \u0111i\u1ec1u r\u1eb1ng nh\u00e0 cung c\u1ea5p t\u1ed5ng \u0111\u00e0i s\u1ebd s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 ngay khi g\u1eb7p s\u1ef1 c\u1ed1. \u0110\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c b\u01b0\u1edbc kh\u1eafc ph\u1ee5c c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c nhanh ch\u00f3ng \u0111\u1ec3 kh\u00f4ng l\u00e0m gi\u00e1n \u0111o\u1ea1n c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

        \u0110\u1ea7y \u0111\u1ee7 c\u00e1c t\u00ednh n\u0103ng c\u1ea7n thi\u1ebft<\/b><\/h3>\n

        Ngo\u00e0i c\u00e1c t\u00ednh n\u0103ng c\u01a1 b\u1ea3n nh\u01b0 nghe \u2013 g\u1ecdi th\u00f4ng th\u01b0\u1eddng th\u00ec nh\u00e0 cung c\u1ea5p t\u1ed5ng \u0111\u00e0i c\u0169ng c\u1ea7n t\u00edch h\u1ee3p c\u00e1c t\u00ednh n\u0103ng qu\u1ea3n l\u00fd v\u00e0 l\u01b0u tr\u1eef gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng s\u1eed d\u1ee5ng, ti\u1ec7n \u00edch h\u01a1n. C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn m\u1ed9t v\u00e0i t\u00ednh n\u0103ng sau: CRM, Voip, Auto Call, Chatbox, Popup th\u00f4ng minh,\u2026<\/span><\/p>\n

        Kh\u1ea3 n\u0103ng n\u00e2ng c\u1ea5p, c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng<\/b><\/h3>\n

        V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1, \u0111i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi qu\u00e1 tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c v\u00e0 nhanh ch\u00f3ng. V\u00ec v\u1eady, nh\u00e0 cung c\u1ea5p t\u1ed5ng \u0111\u00e0i \u1ea3o c\u0169ng c\u1ea7n c\u1ea3i ti\u1ebfn v\u00e0 n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng c\u1ee7a m\u00ecnh b\u00ean c\u1ea1nh vi\u1ec7c h\u1ed7 tr\u1ee3 gi\u00fap doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t. Tuy nhi\u00ean, ph\u00eda doanh nghi\u1ec7p c\u0169ng c\u1ea7n l\u01b0u \u00fd c\u00e1c th\u00f4ng b\u00e1o c\u1eadp nh\u1eadt t\u1eeb ph\u00eda nh\u00e0 cung c\u1ea5p \u0111\u1ec3 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng tr\u1ecdn b\u1ed9 t\u00ednh n\u0103ng v\u00e0 quy\u1ec1n l\u1ee3i t\u1eeb \u0111\u00f3.\u00a0<\/span><\/p>\n

        Chi ph\u00ed chi tr\u1ea3 cho t\u1ed5ng \u0111\u00e0i ph\u00f9 h\u1ee3p \u0111\u1ec3 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng l\u00e2u d\u00e0i<\/b><\/h3>\n

        Chi ph\u00ed c\u0169ng l\u00e0 m\u1ed9t ti\u00eau ch\u00ed r\u1ea5t quan tr\u1ecdng, v\u00ec v\u1eady b\u1ea1n n\u00ean c\u00e2n nh\u1eafc l\u1ef1a ch\u1ecdn t\u1ed5ng \u0111\u00e0i \u1ea3o ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh h\u00ecnh doanh nghi\u1ec7p \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1ed1i \u01b0u \u0111\u01b0\u1ee3c l\u1ee3i nhu\u1eadn. B\u00ean c\u1ea1nh \u0111\u00f3 b\u1ea1n c\u0169ng c\u1ea7n quan t\u00e2m \u0111\u1ebfn c\u00e1c th\u1ecfa thu\u1eadn chi ph\u00ed ph\u00e1t sinh \u0111\u1ec3 tr\u00e1nh g\u00e2y xung \u0111\u1ed9t, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 h\u1ee3p t\u00e1c l\u00e2u d\u00e0i c\u1ee7a hai b\u00ean.<\/span><\/p>\n

        V\u1edbi nh\u1eefng ti\u00eau ch\u00ed nh\u01b0 tr\u00ean, ch\u1eafc ch\u1eafn doanh nghi\u1ec7p c\u0169ng \u0111\u00e3 c\u00f3 nh\u1eefng s\u1ef1 l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p cho m\u00ecnh. Hy v\u1ecdng b\u00e0i vi\u1ebft s\u1ebd gi\u00fap \u00edch \u0111\u01b0\u1ee3c cho b\u1ea1n g\u00f3p ph\u1ea7n th\u00fac \u0111\u1ea9y, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ed1t nh\u1ea5t.\u00a0<\/span><\/p>\n

        \u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        T\u1ed5ng \u0111\u00e0i \u1ea3o hi\u1ec7n \u0111ang l\u00e0 xu h\u01b0\u1edbng ph\u00e1t tri\u1ec3n, g\u00f3p ph\u1ea7n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p. B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ec3 vi\u1ec7c h\u1ee3p t\u00e1c l\u00e2u d\u00e0i v\u00e0 ph\u00e1t tri\u1ec3n hi\u1ec7u qu\u1ea3 gi\u1eefa hai b\u00ean th\u00ec doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd c\u00e1c n\u1ed9i dung sau \u0111\u00e2y: T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57391"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=57391"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57391\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=57391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=57391"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=57391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}