{"id":57429,"date":"2023-12-20T21:41:55","date_gmt":"2023-12-20T14:41:55","guid":{"rendered":"https:\/\/masterskills.org\/blog\/6-ly-do-livechat-duoc-chon-la-kenh-ho-tro-khach-hang-tot-nhat.html"},"modified":"2023-12-20T21:41:55","modified_gmt":"2023-12-20T14:41:55","slug":"6-ly-do-livechat-duoc-chon-la-kenh-ho-tro-khach-hang-tot-nhat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/6-ly-do-livechat-duoc-chon-la-kenh-ho-tro-khach-hang-tot-nhat.html","title":{"rendered":"6 l\u00fd do livechat \u0111\u01b0\u1ee3c ch\u1ecdn l\u00e0 k\u00eanh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t"},"content":{"rendered":"<div id=\"test\">Th\u1eddi gian ch\u1edd qu\u00e1 l\u00e2u \u0111\u1ec3 \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i qua \u0111i\u1ec7n tho\u1ea1i v\u00e0 email \u0111\u00e3 tr\u1edf th\u00e0nh d\u0129 v\u00e3ng nh\u1edd vi\u1ec7c c\u00e1c c\u00f4ng ty \u0111\u00e3 c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1ch m\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>C\u00f9ng v\u1edbi \u0111\u00f3, s\u1ed1 li\u1ec7u \u0111\u00e3 ch\u1ee9ng minh r\u1eb1ng: live chat, m\u1eb7c d\u00f9 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m m\u1edbi, nh\u01b0ng \u0111ang d\u1eabn \u0111\u1ea7u \u1edf kh\u1ea3 n\u0103ng l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n<p>Nh\u01b0ng ch\u00ednh x\u00e1c th\u00ec \u0111i\u1ec1u g\u00ec l\u00e0m cho live chat tr\u1edf th\u00e0nh k\u00eanh h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t c\u1ee7a nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 livechat c\u00f3 th\u1ec3 c\u1ea1nh tranh v\u1edbi c\u00e1c ph\u01b0\u01a1ng th\u1ee9c h\u1ed7 tr\u1ee3 truy\u1ec1n th\u1ed1ng \u0111\u00e3 xu\u1ea5t hi\u1ec7n t\u1eeb r\u1ea5t l\u00e2u tr\u01b0\u1edbc \u0111\u00e2y?<\/p>\n<div id=\"attachment_19637\" style=\"width: 953px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19637\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/2023\/12\/khong-thoi-gian-cho.jpg\" alt=\"Live chat gi\u00fap doanh nghi\u1ec7p s\u00e1ng t\u1ea1o tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n ho\u00e1 v\u1edbi kh\u00e1ch h\u00e0ng\" width=\"943\" height=\"707\" title=\"khong-thoi-gian-cho\"><\/p>\n<p class=\"wp-caption-text\">Live chat gi\u00fap doanh nghi\u1ec7p s\u00e1ng t\u1ea1o tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n ho\u00e1 v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<h2 id=\"1-1-khong-mat-thoi-gian-cho\">1. Kh\u00f4ng m\u1ea5t th\u1eddi gian ch\u1edd<\/h2>\n<p>M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi ResearchNow v\u00e0o n\u0103m 2013 \u0111\u00e3 cho th\u1ea5y, m\u1ed9t n\u1eeda s\u1ed1 ng\u01b0\u1eddi tham gia kh\u1ea3o s\u00e1t ti\u1ebft l\u1ed9 r\u1eb1ng h\u1ecd \u0111\u00e3 d\u00e0nh 10-20 ph\u00fat m\u1ed7i tu\u1ea7n \u1edf ch\u1ebf \u0111\u1ed9 ch\u1edd \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i, t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi 13 gi\u1edd m\u1ed7i n\u0103m v\u00e0 43 ng\u00e0y so v\u1edbi tu\u1ed5i th\u1ecd trung b\u00ecnh.<\/p>\n<p>Tr\u1ea3i nghi\u1ec7m n\u00e0y th\u1ef1c s\u1ef1 r\u1ea5t k\u00e9m, v\u00ec v\u1eady kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd ngay l\u1eadp t\u1ee9c r\u1eddi \u0111i n\u1ebfu h\u1ecd kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i trong v\u00f2ng n\u0103m ph\u00fat \u0111\u1ea7u ti\u00ean li\u00ean h\u1ec7.<\/p>\n<p>Livechat cho ph\u00e9p kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c, kh\u00f4ng l\u00e3ng ph\u00ed b\u1ea5t k\u1ef3 m\u1ed9t ph\u00fat gi\u00e2y n\u00e0o \u0111\u1ec3 ch\u1edd \u0111\u1ee3i. M\u1ed9t h\u1ed9p tr\u00f2 chuy\u1ec7n xu\u1ea5t hi\u1ec7n \u1edf g\u00f3c d\u01b0\u1edbi c\u1ee7a website cho ph\u00e9p kh\u00e1ch truy c\u1eadp \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap nhanh ch\u00f3ng v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c thao t\u00e1c t\u00ecm ki\u1ebfm r\u01b0\u1eddm r\u00e0 \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c \u0111\u1ecba ch\u1ec9 email. \u0110\u1ed3ng th\u1eddi, khi m\u1ed9t agent \u0111\u00e3 ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u c\u1ee7a h\u1ecd, kh\u00e1ch h\u00e0ng c\u00f3 c\u01a1 h\u1ed9i th\u1ef1c hi\u1ec7n nhi\u1ec1u nhi\u1ec7m v\u1ee5 c\u00f9ng m\u1ed9t l\u00fac thay v\u00ec ph\u1ea3i s\u1ed1t ru\u1ed9t ch\u1edd \u0111\u1ee3i.<\/p>\n<h2 id=\"2-2-kha-nang-hoat-dong-24-7\">2. Kh\u1ea3 n\u0103ng ho\u1ea1t \u0111\u1ed9ng 24\/7<\/h2>\n<p>Live chat c\u00f2n v\u01b0\u1ee3t tr\u1ed9i \u1edf vi\u1ec7c kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n b\u1edfi gi\u1edd l\u00e0m vi\u1ec7c ho\u1eb7c qu\u00e1 t\u1ea3i v\u1edbi c\u00e1c y\u00eau c\u1ea7u t\u1ed3n \u0111\u1ecdng. Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean c\u00f3 nh\u1eefng th\u1eafc m\u1eafc ho\u1eb7c g\u1eb7p nhi\u1ec1u v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c nh\u01b0ng livechat l\u1ea1i cho ph\u00e9p h\u1ecd g\u1eedi y\u00eau c\u1ea7u ngay c\u1ea3 khi agent kh\u00f4ng \u1edf \u0111\u00f3. \u0110\u1ed3ng th\u1eddi, n\u1ebfu kh\u00f4ng c\u00f3 c\u00e1c agent tr\u1ef1c c\u1ea3 \u0111\u00eam, th\u00ec ch\u1ebf \u0111\u1ed9 ngo\u1ea1i tuy\u1ebfn s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n ti\u1ebfp c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng qua email.<\/p>\n<p>Kh\u00f4ng nh\u1eefng th\u1ebf, doanh nghi\u1ec7p ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p livechat v\u00e0 chatbot, \u0111\u1ec3 chatbot h\u1ed7 tr\u1ee3 vi\u1ec7c ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng, ph\u00e2n lu\u1ed3ng cu\u1ed9c h\u1ed9i tho\u1ea1i theo nhu c\u1ea7u v\u00e0 chuy\u1ec3n ti\u1ebfp c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1edbi c\u00e1c agent khi h\u1ecd tr\u1ef1c tuy\u1ebfn.<\/p>\n<p>M\u1eb7c d\u00f9 kh\u1ea3 n\u0103ng c\u1ee7a chatbot v\u1eabn c\u00f2n h\u1ea1n ch\u1ebf v\u00e0 kh\u00f4ng th\u1ec3 so s\u00e1nh v\u1edbi m\u1ed9t agent th\u1ea5u hi\u1ec3u, nh\u01b0ng c\u00f3 s\u1eb5n m\u1ed9t chatbot c\u00f3 ngh\u0129a l\u00e0 ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng bao gi\u1edd ph\u1ea3i tho\u00e1t trang \u0111\u1ec3 g\u1eedi y\u00eau c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n<div id=\"attachment_19639\" style=\"width: 746px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19639\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/2023\/12\/tang-doanh-so.jpg\" alt=\"T\u0103ng doanh s\u1ed1 c\u0169ng l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf \u0111\u1eb7c bi\u1ec7t c\u1ee7a livechat\" width=\"736\" height=\"485\" title=\"tang-doanh-so\"><\/p>\n<p class=\"wp-caption-text\">T\u0103ng doanh s\u1ed1 c\u0169ng l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf \u0111\u1eb7c bi\u1ec7t c\u1ee7a livechat<\/p>\n<\/div>\n<h2 id=\"3-3-giup-tang-doanh-so\">3. Gi\u00fap t\u0103ng doanh s\u1ed1<\/h2>\n<p>C\u00e1c c\u1eeda h\u00e0ng v\u1eadt l\u00fd c\u00f3 nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng h\u00e0ng ng\u00e0y v\u00ec l\u00fd do: M\u1ecdi ng\u01b0\u1eddi c\u1ea7n tr\u1ee3 gi\u00fap khi mua s\u1eafm. Trong khi \u0111\u00f3, tr\u00ean website, c\u00e1c agent ch\u00ednh l\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng. M\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd kh\u00f4ng mu\u1ed1n d\u00e0nh th\u1eddi gian email ho\u1eb7c g\u1ecdi \u0111i\u1ec7n cho m\u1ed9t doanh nghi\u1ec7p \u0111\u1ec3 h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd mu\u1ed1n mua t\u1ea1i th\u1eddi \u0111i\u1ec3m \u0111\u00f3, v\u00ec v\u1eady n\u1ebfu c\u00e2u tr\u1ea3 l\u1eddi kh\u00f4ng c\u00f3 s\u1eb5n v\u00e0 nhanh \u2013 th\u00ec vi\u1ec7c kh\u00e1ch h\u00e0ng r\u1eddi \u0111i l\u00e0 \u0111i\u1ec1u ho\u00e0n to\u00e0n d\u1ec5 hi\u1ec3u.<\/p>\n<p>Virgin Airlines \u0111\u00e3 c\u00f4ng b\u1ed1 k\u1ebft qu\u1ea3 m\u1ed9t nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh cho th\u1ea5y, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a h\u1ecd t\u0103ng 3,5 l\u1ea7n \u0111\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng k\u1ebft n\u1ed1i qua livechat v\u00e0 gi\u00e1 tr\u1ecb \u0111\u1eb7t h\u00e0ng trung b\u00ecnh c\u0169ng cao h\u01a1n 15% so v\u1edbi ng\u01b0\u1eddi kh\u00f4ng s\u1eed d\u1ee5ng.<\/p>\n<p>Kh\u1ea3 n\u0103ng \u0111i\u1ec1u h\u01b0\u1edbng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ngay l\u1eadp t\u1ee9c v\u1edbi livechat \u0111\u00e3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a cho ng\u01b0\u1eddi mua, d\u1eabn \u0111\u1ebfn t\u0103ng doanh thu v\u00e0 \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<h2 id=\"4-4-khach-hang-an-danh\">4. Kh\u00e1ch h\u00e0ng \u1ea9n danh<\/h2>\n<p>\u1ede th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i, m\u1ecdi ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn vi\u1ec7c chia s\u1ebb th\u00f4ng tin c\u00e1 nh\u00e2n tr\u00ean n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn nhi\u1ec1u h\u01a1n bao gi\u1edd h\u1ebft. Trong khi tr\u00ean c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i, c\u00f3 th\u1ec3 b\u1ea1n c\u1ea3m gi\u00e1c m\u1ecdi ng\u01b0\u1eddi tho\u1ea3i m\u00e1i h\u01a1n khi ti\u1ebft l\u1ed9 danh t\u00ednh, th\u00ec tr\u00ean th\u1ef1c t\u1ebf, ng\u01b0\u1eddi d\u00f9ng Internet \u0111\u00e3 t\u00ecm ki\u1ebfm r\u1ea5t nhi\u1ec1u c\u00e1ch \u0111\u1ec3 c\u00f3 th\u1ec3 xo\u00e1 d\u1ea5u v\u1ebft tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 \u1edf m\u1ee9c t\u1ed1i \u0111a nh\u1ea5t.<\/p>\n<p>Trung t\u00e2m nghi\u00ean c\u1ee9u Pew chia s\u1ebb r\u1eb1ng: 86% ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc h\u01b0\u1edbng t\u1edbi vi\u1ec7c \u1ea9n danh tr\u00ean n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn b\u1eb1ng c\u00e1ch x\u00f3a cookie, m\u00e3 h\u00f3a email v\u00e0 th\u1eadm ch\u00ed tr\u00e1nh s\u1eed d\u1ee5ng t\u00ean c\u1ee7a m\u00ecnh.<\/p>\n<p>H\u1ea7u h\u1ebft c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n qua livechat s\u1ebd kh\u00f4ng y\u00eau c\u1ea7u ng\u01b0\u1eddi d\u00f9ng ph\u1ea3i nh\u1eadp \u0111\u1ecba ch\u1ec9 email, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c th\u1eadm ch\u00ed t\u00ean, v\u00ec v\u1eady ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng s\u1ee3 l\u1ed9 danh t\u00ednh c\u1ee7a m\u00ecnh khi tr\u00f2 chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3.<\/p>\n<p>Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 thu th\u1eadp d\u1eef li\u1ec7u quan tr\u1ecdng t\u1eeb c\u00e1c t\u01b0\u01a1ng t\u00e1c tr\u00f2 chuy\u1ec7n c\u1ee7a h\u1ecd. Livechat c\u00f3 kh\u1ea3 n\u0103ng cung c\u1ea5p cho doanh nghi\u1ec7p t\u00f9y ch\u1ecdn \u0111\u1ec3 theo d\u00f5i c\u00e1ch ng\u01b0\u1eddi d\u00f9ng \u0111i\u1ec1u h\u01b0\u1edbng tr\u00ean trang web, li\u1ec7u h\u1ecd hi\u1ec7n \u0111ang ho\u1ea1t \u0111\u1ed9ng hay kh\u00f4ng, th\u1eddi gian hi\u1ec7n di\u1ec7n c\u1ee7a h\u1ecd tr\u00ean website v\u00e0 li\u1ec7u h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap hay ch\u01b0a,v.v.<\/p>\n<div id=\"attachment_19640\" style=\"width: 746px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19640\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/2023\/12\/de-chia-se-file.jpg\" alt=\"D\u1ec5 chia s\u1ebb v\u00e0 l\u01b0u l\u1ea1i file qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3\" width=\"736\" height=\"414\" title=\"de-chia-se-file\"><\/p>\n<p class=\"wp-caption-text\">D\u1ec5 chia s\u1ebb v\u00e0 l\u01b0u l\u1ea1i file qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3<\/p>\n<\/div>\n<h2 id=\"5-5-de-dang-chia-se-va-luu-lai\">5. D\u1ec5 d\u00e0ng chia s\u1ebb v\u00e0 l\u01b0u l\u1ea1i<\/h2>\n<p>Khi kh\u00e1ch h\u00e0ng g\u1ecdi cho m\u1ed9t doanh nghi\u1ec7p \u0111\u1ec3 nh\u1eadn h\u1ed7 tr\u1ee3, h\u1ecd th\u01b0\u1eddng \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n b\u1eb1ng d\u00f2ng n\u00e0y: \u201cCu\u1ed9c g\u1ecdi n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ghi nh\u1eb1m m\u1ee5c \u0111\u00edch \u0111\u00e0o t\u1ea1o v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng\u201d.<\/p>\n<p>Vi\u1ec7c ghi \u00e2m b\u1eb1ng l\u1eddi n\u00f3i n\u00e0y c\u00f3 c\u00f4ng d\u1ee5ng r\u1ea5t l\u1edbn \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p, nh\u01b0ng \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u1ea7n tr\u1ee3 gi\u00fap th\u00ec sao? H\u01b0\u1edbng d\u1eabn b\u1eb1ng gi\u1ecdng n\u00f3i r\u1ea5t d\u1ec5 b\u1ecb qu\u00ean v\u00e0 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u1ec7t m\u1ecfi khi b\u1ecb chuy\u1ec3n qua chuy\u1ec3n l\u1ea1i gi\u1eefa nhi\u1ec1u ng\u01b0\u1eddi, ph\u1ea3i gi\u1ea3i th\u00edch l\u1ea1i v\u1ea5n \u0111\u1ec1 v\u1edbi t\u1eebng ng\u01b0\u1eddi.<\/p>\n<p>Tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp c\u00f3 l\u1ee3i \u00edch l\u00e0 gi\u1eef \u0111\u01b0\u1ee3c nh\u1eadt k\u00fd tr\u00f2 chuy\u1ec7n \u2013 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 chuy\u1ec3n ti\u1ebfp cho nhi\u1ec1u nh\u00e2n vi\u00ean m\u00e0 kh\u00f4ng l\u00e0m m\u1ea5t \u0111i s\u1ef1 ki\u00ean nh\u1eabn c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>Sau khi cu\u1ed9c tr\u00f2 chuy\u1ec7n k\u1ebft th\u00fac, b\u1ea3n ghi c\u00f3 s\u1eb5n \u0111\u1ec3 t\u1ea3i xu\u1ed1ng. B\u1ea3n ghi n\u00e0y \u0111\u00f3ng vai tr\u00f2 l\u00e0 \u0111i\u1ec3m tham chi\u1ebfu trong tr\u01b0\u1eddng h\u1ee3p m\u1ed9t trong hai b\u00ean ph\u1ea3i g\u1eb7p l\u1ea1i v\u1edbi c\u00f9ng m\u1ed9t v\u1ea5n \u0111\u1ec1.<\/p>\n<h2 id=\"6-6-kenh-ho-tro-hien-dai\">6. K\u00eanh h\u1ed7 tr\u1ee3 hi\u1ec7n \u0111\u1ea1i<\/h2>\n<p>Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng nhi\u1ec1u k\u00eanh kh\u00e1c nhau \u0111\u1ec3 gi\u1eef k\u1ebft n\u1ed1i trong cu\u1ed9c s\u1ed1ng ri\u00eang t\u01b0 c\u1ee7a h\u1ecd, t\u1eeb m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ebfn nh\u1eafn tin. H\u1ecd ph\u1ee5 thu\u1ed9c v\u00e0o Internet \u0111\u1ec3 cung c\u1ea5p cho h\u1ecd nh\u1eefng g\u00ec h\u1ecd c\u1ea7n. Do \u0111\u00f3, c\u00e1c doanh nghi\u1ec7p c\u1ea7n ch\u1ee7 \u0111\u1ed9ng b\u1eaft k\u1ecbp v\u1edbi xu th\u1ebf kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n n\u00e0y b\u1eb1ng c\u00e1ch t\u1ea1o cho h\u1ecd s\u1ef1 s\u1eb5n s\u00e0ng, quen thu\u1ed9c khi tr\u00f2 chuy\u1ec7n qua live chat.<\/p>\n<p>Kh\u1ea3o s\u00e1t v\u1ec1 k\u1ef3 v\u1ecdng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u0103m 2018 cho bi\u1ebft: 98% ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi th\u1eeba nh\u1eadn r\u1eb1ng h\u1ecd c\u1ed1 g\u1eafng v\u01b0\u1ee3t qua H\u1ec7 th\u1ed1ng t\u01b0\u01a1ng t\u00e1c tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u1edbi nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 v\u00e0 59% kh\u00e1ch h\u00e0ng chia s\u1ebb, vi\u1ec7c \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed c\u00e1 nh\u00e2n ho\u00e1 quan tr\u1ecdng h\u01a1n vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n<p>Kh\u00f4ng gi\u1ed1ng nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i, live chat mang \u0111\u1ebfn s\u1ef1 k\u1ebft h\u1ee3p nhu\u1ea7n nhuy\u1ec5n gi\u1eefa t\u1ed1c \u0111\u1ed9 v\u00e0 kh\u1ea3 n\u0103ng c\u00e1 nh\u00e2n h\u00f3a. C\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c tr\u1ee3 gi\u00fap kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp t\u1eeb trang web c\u1ee7a h\u1ecd. Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n ph\u1ea3i m\u1ea5t c\u00f4ng li\u00ean h\u1ec7 v\u1edbi m\u1ed9t c\u00f4ng ty. \u0110\u00f3 l\u00e0 m\u1ed9t k\u1ebf ho\u1ea1ch \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i.<\/p>\n<p>S\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea c\u0169ng cho th\u1ea5y, m\u1ecdi ng\u01b0\u1eddi mong \u0111\u1ee3i m\u1ed9t c\u00e1ch nhanh h\u01a1n, hi\u1ec7u qu\u1ea3, \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. Live chat kh\u00f4ng ch\u1ec9 mang l\u1ea1i hi\u1ec7u qu\u1ea3 m\u00e0 c\u00f2n \u0111\u1ecbnh ngh\u0129a l\u1ea1i to\u00e0n b\u1ed9 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o ra m\u1ed1i quan h\u1ec7 tin c\u1eady l\u00e2u d\u00e0i gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: right\"><em>Theo Leah<\/em><\/p>\n<p style=\"text-align: left\"><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li style=\"text-align: left\"><em>6 c\u00e1ch th\u00f4ng minh \u0111\u1ec3 khai th\u00e1c l\u1ee3i th\u1ebf c\u1ee7a Chatbots<\/em><\/li>\n<li style=\"text-align: left\"><em>Chatbot Hybrid \u2013 l\u1ef1a ch\u1ecdn l\u00fd t\u01b0\u1edfng cho t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f9ng v\u1edbi \u0111\u00f3, s\u1ed1 li\u1ec7u \u0111\u00e3 ch\u1ee9ng minh r\u1eb1ng: live chat, m\u1eb7c d\u00f9 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m m\u1edbi, nh\u01b0ng \u0111ang d\u1eabn \u0111\u1ea7u \u1edf kh\u1ea3 n\u0103ng l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57429"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=57429"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57429\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=57429"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=57429"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=57429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}