{"id":57444,"date":"2023-12-20T21:45:42","date_gmt":"2023-12-20T14:45:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/6-buoc-de-tao-luong-hoi-thoai-chatbot-hieu-qua-phan-1.html"},"modified":"2023-12-20T21:45:42","modified_gmt":"2023-12-20T14:45:42","slug":"6-buoc-de-tao-luong-hoi-thoai-chatbot-hieu-qua-phan-1","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/6-buoc-de-tao-luong-hoi-thoai-chatbot-hieu-qua-phan-1.html","title":{"rendered":"6 b\u01b0\u1edbc \u0111\u1ec3 t\u1ea1o lu\u1ed3ng h\u1ed9i tho\u1ea1i Chatbot hi\u1ec7u qu\u1ea3 \u2013 Ph\u1ea7n 1"},"content":{"rendered":"
Lu\u1ed3ng h\u1ed9i tho\u1ea1i l\u00e0 s\u1ef1 ti\u1ebfn tri\u1ec3n m\u1ed9t c\u00e1ch thu\u1eadn l\u1ee3i v\u00e0 t\u1ef1 nhi\u00ean c\u1ee7a c\u00e1c \u00fd t\u01b0\u1edfng v\u00e0 ph\u1ea3n h\u1ed3i trong m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n. M\u1ed9t cu\u1ed9c trao \u0111\u1ed5i t\u1ef1 nhi\u00ean s\u1ebd \u0111em \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m tho\u1ea3i m\u00e1i v\u00e0 th\u00fa v\u1ecb. Nh\u01b0ng n\u1ebfu l\u00e0 m\u1ed9t chatbot hay m\u1ed9t ng\u01b0\u1eddi g\u1eb7p v\u1ea5n \u0111\u1ec1 trong giao ti\u1ebfp x\u00e3 h\u1ed9i th\u00ec m\u1ecdi chuy\u1ec7n l\u1ea1i kh\u00f4ng \u0111\u01a1n gi\u1ea3n nh\u01b0 th\u1ebf.<\/p>\n

Trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n m\u1ed9t chatbot, vi\u1ebft k\u1ecbch b\u1ea3n theo d\u00f2ng tr\u00f2 chuy\u1ec7n c\u0169ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ea7n k\u1ebft h\u1ee3p \u0103n \u00fd, \u0111\u1ed3ng b\u1ed9 v\u1edbi qu\u00e1 tr\u00ecnh thi\u1ebft k\u1ebf. Nh\u1ea5t l\u00e0 khi, m\u1ecdi ng\u01b0\u1eddi \u0111\u00e3 qu\u00e1 \u0111au \u0111\u1ea7u v\u1edbi phong c\u00e1ch n\u00f3i ph\u1ee9c t\u1ea1p c\u1ee7a c\u00e1c tr\u1ee3 l\u00fd k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 Siri v\u00e0 Alexa, do \u0111\u00f3, kh\u00f4ng c\u00f3 g\u00ec qu\u00e1 ng\u1ea1c nhi\u00ean khi kh\u1ea3o s\u00e1t ng\u01b0\u1eddi ti\u00eau d\u00f9ng cho th\u1ea5y: m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u mong \u0111\u1ee3i nh\u1eefng chat bot c\u00f3 kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n \u1edf c\u1ea5p \u0111\u1ed9 con ng\u01b0\u1eddi \u2013 t\u1eeb th\u00f4ng minh \u0111\u1ebfn h\u00e0i h\u01b0\u1edbc.<\/p>\n

Ch\u01b0a h\u1ebft, Chatbot c\u00f3 th\u1ec3 l\u00e0 y\u1ebfu t\u1ed1 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean v\u1ec1 c\u00f4ng ty c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng. N\u1ebfu Chat bot ho\u1ea1t \u0111\u1ed9ng t\u1ed1t, n\u00f3 c\u00f2n c\u00f3 th\u1ec3 gi\u1ea3m b\u1edbt kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c cho c\u00e1c agents v\u00e0 t\u1ea1o ra nh\u1eadn th\u1ee9c t\u00edch c\u1ef1c v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1eddi khuy\u00ean trong qu\u00e1 tr\u00ecnh vi\u1ebft k\u1ecbch b\u1ea3n tr\u00f2 chuy\u1ec7n cho chatbot, \u0111\u1ec3 qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c gi\u1eefa chat bot v\u00e0 kh\u00e1ch h\u00e0ng m\u01b0\u1ee3t m\u00e0, th\u00fa v\u1ecb nh\u1ea5t. H\u00e3y c\u00f9ng ph\u00e2n t\u00edch nh\u00e9!<\/p>\n

\"Giao<\/p>\n

Giao di\u1ec7n h\u1ed9i tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng ng\u00e0y c\u00e0ng tr\u1edf n\u00ean th\u00f4ng d\u1ee5ng trong \u0111\u1eddi s\u1ed1ng<\/p>\n<\/div>\n

Quan \u0111i\u1ec3m v\u1ec1 giao di\u1ec7n h\u1ed9i tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng trong Chatbot<\/h2>\n

Giao di\u1ec7n h\u1ed9i tho\u1ea1i (Conversational interfaces) d\u1ea7n d\u1ea7n len l\u1ecfi v\u00e0o cu\u1ed9c s\u1ed1ng c\u1ee7a ch\u00fang ta. Khi g\u1ecdi \u0111\u1ebfn ng\u00e2n h\u00e0ng, tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i t\u1ef1 \u0111\u1ed9ng s\u1ebd y\u00eau c\u1ea7u b\u1ea1n \u0111\u01b0a ra c\u00e1c nhu c\u1ea7u c\u1ea7n h\u1ed7 tr\u1ee3 th\u00f4ng qua c\u00e1c c\u1ee5m t\u1eeb thay v\u00ec b\u00e0n ph\u00edm quay s\u1ed1. Ho\u1eb7c, v\u1edbi Alexa, ch\u00fang ta n\u00f3i chuy\u1ec7n nh\u01b0 th\u1ec3 c\u00f4 \u1ea5y l\u00e0 ng\u01b0\u1eddi th\u1eadt \u0111ang \u0111\u1ee9ng trong nh\u00e0 c\u1ee7a m\u00ecnh.<\/p>\n

Khi giao di\u1ec7n h\u1ed9i tho\u1ea1i \u0111\u00e3 tr\u1edf n\u00ean qu\u00e1 ph\u1ed5 bi\u1ebfn, kh\u00f4ng c\u00f3 kh\u00e1ch h\u00e0ng n\u00e0o c\u00f3 \u0111\u1ee7 ki\u00ean nh\u1eabn \u0111\u1ed1i v\u1edbi nh\u1eefng chatbot \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng c\u1ea9u th\u1ea3. Giao di\u1ec7n h\u1ed9i tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng (conversational user interfaces) c\u0169ng \u0111\u1eb7t ra y\u00eau c\u1ea7u v\u1ec1 m\u1ee9c \u0111\u1ed9 th\u00f4ng minh cao h\u01a1n, v\u00ec l\u1ebd \u0111\u00f3, k\u1ecbch b\u1ea3n c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n trong chatbot \u0111\u00f2i h\u1ecfi r\u1ea5t nhi\u1ec1u s\u00e1ng t\u1ea1o v\u00e0 l\u1eadp k\u1ebf ho\u1ea1ch chu \u0111\u00e1o t\u1eeb tr\u01b0\u1edbc.<\/p>\n

B\u01b0\u1edbc 1: X\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch c\u1ee7a chatbot<\/strong><\/p>\n

B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean khi x\u00e2y d\u1ef1ng lu\u1ed3ng tr\u00f2 chuy\u1ec7n l\u00e0 x\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch c\u1ee7a chatbot. C\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 c\u1ee7a n\u00f3 l\u00e0 g\u00ec? Chatbot c\u00f3 h\u1ed7 tr\u1ee3 kh\u00e1ch mua h\u00e0ng kh\u00f4ng hay ch\u1ec9 ch\u00e0o h\u1ecfi gi\u1ed1ng nh\u01b0 m\u1ed9t nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n?<\/p>\n

Kh\u00e1ch h\u00e0ng s\u1ebd s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 l\u00e0m g\u00ec? H\u1ed7 tr\u1ee3 trong nh\u1eefng nhi\u1ec7m v\u1ee5 ng\u1eafn h\u1ea1n nh\u01b0 ki\u1ec3m tra t\u00ecnh tr\u1ea1ng giao h\u00e0ng hay l\u00e0 c\u00e1c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n nh\u01b0 theo d\u00f5i ho\u1ea1t \u0111\u1ed9ng th\u1ec3 ch\u1ea5t?<\/p>\n

T\u1ea7n su\u1ea5t Chatbot s\u1ebd ho\u1ea1t \u0111\u1ed9ng cho c\u00e1c c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 l\u00e0 g\u00ec? S\u1ebd th\u01b0\u1eddng xuy\u00ean g\u1eedi l\u1eddi nh\u1eafc cho ng\u01b0\u1eddi d\u00f9ng hay th\u1ec9nh tho\u1ea3ng xu\u1ea5t hi\u1ec7n \u0111\u1ec3 ch\u00fac m\u1eebng khi kh\u00e1ch h\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau?<\/p>\n

H\u00e3y vi\u1ebft m\u1ed9t \u201cb\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c\u201d c\u1ee5 th\u1ec3 cho chatbot, trong \u0111\u00f3 li\u1ec7t k\u00ea c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft m\u00e0 b\u1ea1n ngh\u0129 l\u00e0 chat bot s\u1ebd c\u1ea7n. \u0110\u1ed3ng th\u1eddi, c\u0169ng c\u1ea7n t\u1eadp trung v\u00e0o \u0111i\u1ec3m m\u1ea1nh m\u00e0 chat bot c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3.<\/p>\n

V\u00ed d\u1ee5: T\u00f4i \u0111ang t\u1ea1o m\u1ed9t chatbot t\u00ean l\u00e0 Ola, cho h\u00e3ng d\u1ea7u g\u1ed9i \u0111\u1ea7u mang t\u00ean Olaplex. \u0110\u00e2y l\u00e0 chatbot c\u1ee7a m\u1ed9t ti\u1ec7m l\u00e0m t\u00f3c, cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng l\u00ean l\u1ecbch v\u00e0 s\u1eeda \u0111\u1ed5i l\u1ecbch h\u1eb9n c\u1ee7a m\u00ecnh. Nhi\u1ec7m v\u1ee5 c\u1ee7a Ola bao g\u1ed3m:<\/p>\n

    \n
  • Theo d\u00f5i l\u1ecbch c\u1ee7a t\u1eebng th\u1ee3 c\u1eaft t\u00f3c v\u00e0 hi\u1ec3n th\u1ecb t\u1edbi ng\u01b0\u1eddi d\u00f9ng<\/li>\n
  • H\u1ecfi ng\u01b0\u1eddi d\u00f9ng d\u1ecbch v\u1ee5 h\u1ecd c\u1ea7n (c\u1eaft, nhu\u1ed9m m\u00e0u, t\u1ea1o ki\u1ec3u, v.v.)<\/li>\n
  • S\u1eeda \u0111\u1ed5i ng\u00e0y v\u00e0 gi\u1edd cu\u1ed9c h\u1eb9n theo y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng<\/li>\n
  • H\u1ee7y cu\u1ed9c h\u1eb9n<\/li>\n
  • G\u1eedi l\u1eddi nh\u1eafc cu\u1ed9c h\u1eb9n qua app t\u1edbi kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n
    \"X\u00e2y<\/p>\n

    X\u00e2y d\u1ef1ng t\u00ednh c\u00e1ch cho Chatbots<\/p>\n<\/div>\n

    B\u01b0\u1edbc 2: X\u00e2y d\u1ef1ng \u201ct\u00ednh c\u00e1ch\u201d cho chatbot\u00a0<\/strong><\/p>\n

    Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u vi\u1ebft k\u1ecbch b\u1ea3n, h\u00e3y t\u1ea1o m\u1ed9t c\u00e2u chuy\u1ec7n c\u01a1 b\u1ea3n cho chatbot c\u1ee7a b\u1ea1n. \u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong qu\u00e1 tr\u00ecnh vi\u1ebft ti\u1ec3u thuy\u1ebft, nh\u01b0ng n\u00f3 s\u1ebd t\u0103ng th\u00eam t\u00ednh x\u00e1c th\u1ef1c v\u00e0 gi\u00fap b\u1ea1n t\u00ecm ra ti\u1ebfng n\u00f3i ph\u00f9 h\u1ee3p cho chatbot c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

    V\u00ed d\u1ee5, n\u1ebfu b\u1ea1n \u0111ang trong m\u1ed9t l\u1edbp h\u1ecdc vi\u1ebft s\u00e1ng t\u1ea1o v\u00e0 \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u vi\u1ebft m\u1ed9t c\u00e2u chuy\u1ec7n v\u1ec1 m\u1ed9t c\u00f4 g\u00e1i. M\u1ed9t \u0111\u1ec1 b\u00e0i chung chung nh\u01b0 v\u1eady s\u1ebd khi\u1ebfn b\u1ea1n m\u1ea5t nhi\u1ec1u th\u1eddi gian t\u00ecm hi\u1ec3u v\u00e0 t\u01b0\u1edfng t\u01b0\u1ee3ng: t\u00ednh c\u00e1ch n\u00e0o c\u1ee7a c\u00f4 g\u00e1i b\u1ea1n s\u1ebd nh\u1ea5n m\u1ea1nh? C\u1ea3m x\u00fac c\u1ee7a c\u00f4 g\u00e1i m\u00e0 b\u1ea1n mu\u1ed1n mi\u00eau t\u1ea3 l\u00e0 g\u00ec?<\/p>\n

    Tuy nhi\u00ean, n\u1ebfu c\u00f3 th\u00eam d\u1eef ki\u1ec7n r\u1eb1ng c\u00f4 g\u00e1i \u0111\u00f3 m\u01b0\u1eddi l\u0103m tu\u1ed5i v\u00e0 \u0111ang tr\u1ea3i qua cu\u1ed9c chia tay \u0111\u1ea7u ti\u00ean, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng h\u00ecnh dung ra c\u00f4 \u1ea5y tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o, \u00e2m thanh c\u1ea7n mi\u00eau t\u1ea3 ra sao v\u00e0 c\u1ea3m gi\u00e1c c\u1ee7a c\u00f4 \u1ea5y l\u00fac n\u00e0y l\u00e0 g\u00ec.<\/p>\n

    T\u00ednh c\u00e1ch c\u1ee7a chatbot s\u1ebd gi\u00fap b\u1ea1n x\u00e1c \u0111\u1ecbnh gi\u1ecdng \u0111i\u1ec7u, phong c\u00e1ch vi\u1ebft, m\u1ee9c \u0111\u1ed9 tr\u01b0\u1edfng th\u00e0nh v\u00e0 l\u1ecbch s\u1ef1 m\u00e0 m\u00ecnh s\u1ebd s\u1eed d\u1ee5ng trong b\u00e0i vi\u1ebft\/ trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. N\u00f3 kh\u00f4ng c\u1ea7n ph\u1ea3i h\u1ea5p d\u1eabn; chatbot c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t k\u1ebb bia r\u01b0\u1ee3u s\u00e0nh \u0111i\u1ec7u ho\u1eb7c m\u1ed9t nh\u00e2n vi\u00ean giao d\u1ecbch ng\u00e2n h\u00e0ng th\u00edch nh\u1eefng th\u1ee9 thu\u1ed9c v\u1ec1 ti\u1ec3u ti\u1ebft.<\/p>\n

    \u0110\u1ec3 chatbot \u0111\u00e1ng tin c\u1eady v\u00e0 hi\u1ec7u qu\u1ea3, h\u00e3y k\u1ebft n\u1ed1i n\u00f3 v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. M\u1ed9t chatbot c\u00f3 k\u1ecbch b\u1ea3n d\u00ed d\u1ecfm v\u00e0 nhi\u1ec1u bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac c\u00f3 th\u1ec3 kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi m\u1ed9t c\u00f4ng ty lu\u1eadt. Chatbot s\u1ebd \u0111\u1ea1i di\u1ec7n cho th\u01b0\u01a1ng hi\u1ec7u, v\u00ec v\u1eady h\u00e3y l\u00e0m cho n\u00f3 c\u00f3 s\u1ef1 k\u1ebft h\u1ee3p \u0103n \u00fd v\u1edbi c\u00e1c th\u00e0nh ph\u1ea7n c\u00f2n l\u1ea1i.<\/p>\n

    Ch\u1eb3ng h\u1ea1n nh\u01b0 Ola \u1edf tr\u00ean: c\u00f4 \u1ea5y l\u00e0 nh\u00e2n vi\u00ean th\u1ea9m m\u1ef9 vi\u1ec7n, m\u1ed9t ph\u1ee5 n\u1eef B\u1ed3 \u0110\u00e0o Nha s\u00e0nh \u0111i\u1ec7u, ng\u1ed5 ng\u00e1o. C\u00f4 \u1ea5y th\u1eb3ng th\u1eafn, h\u00e0i h\u01b0\u1edbc v\u00e0 th\u00edch bu\u00f4n chuy\u1ec7n.<\/p>\n

    B\u01b0\u1edbc 3: T\u1ea1o s\u01a1 \u0111\u1ed3 h\u1ed9i tho\u1ea1i<\/strong><\/p>\n

    Trong tin nh\u1eafn, c\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn s\u1ebd hi\u1ec7u qu\u1ea3 nh\u1ea5t. C\u00e1c chatbot kh\u00f4ng \u0111\u01b0\u1ee3c l\u00ean k\u1ecbch b\u1ea3n c\u1ea9n th\u1eadn c\u00f3 th\u1ec3 g\u1eedi c\u00e1c \u0111o\u1ea1n v\u0103n b\u1ea3n v\u1edbi r\u1ea5t nhi\u1ec1u th\u00f4ng tin khi\u1ebfn ng\u01b0\u1eddi \u0111\u1ecdc qu\u00e1 t\u1ea3i, nh\u01b0ng, c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u00ean th\u1ef1c t\u1ebf l\u1ea1i th\u01b0\u1eddng kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng theo c\u00e1ch n\u00e0y. C\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a Chatbot n\u00f3i chung ph\u1ea3i ng\u1eafn g\u1ecdn v\u00e0 d\u1ec5 hi\u1ec3u.<\/p>\n

    \u0110\u00f3 l\u00e0 l\u00fd do k\u1ecbch b\u1ea3n cho chat bot n\u00ean \u0111\u01b0\u1ee3c chia th\u00e0nh t\u1eebng \u0111o\u1ea1n \u0111\u1ec3 t\u1ed5 ch\u1ee9c d\u1ec5 d\u00e0ng h\u01a1n. M\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y l\u00e0 t\u1ea1o m\u1ed9t s\u01a1 \u0111\u1ed3 h\u1ed9i tho\u1ea1i. B\u1edfi, c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i theo m\u1ed9t s\u01a1 \u0111\u1ed3 s\u1ebd gi\u00fap b\u1ea1n v\u1ea1ch ra m\u1ecdi kh\u1ea3 n\u0103ng v\u1ec1 nh\u1eefng g\u00ec chatbot c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i.\u00a0M\u1ed9t s\u1ed1\u00a0y\u1ebfu t\u1ed1 b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng trong cu\u1ed9c tr\u00f2 chuy\u1ec7n cho chatbot l\u00e0:<\/p>\n

      \n
    • L\u1eddi ch\u00e0o:<\/strong> D\u00f9ng \u0111\u1ec3 ch\u00e0o ho\u1eb7c b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng. H\u00ecnh th\u1ee9c ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ed1i quan h\u1ec7 \u2013 kh\u00e1ch h\u00e0ng c\u0169 hay kh\u00e1ch h\u00e0ng m\u1edbi<\/li>\n
    • H\u1ecfi:<\/strong> \u0110\u1ec3 thu h\u00fat ho\u1eb7c t\u00ecm ki\u1ebfm th\u00f4ng tin. Gi\u00fap duy tr\u00ec cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/li>\n
    • Th\u00f4ng b\u00e1o:<\/strong> \u0110\u01b0a ra th\u00f4ng tin \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u ho\u1eb7c li\u00ean quan \u0111\u1ebfn cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/li>\n
    • Ki\u1ec3m tra:<\/strong> Ki\u1ec3m tra m\u1ee9c \u0111\u1ed9 hi\u1ec3u bi\u1ebft c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 x\u00e1c nh\u1eadn xem h\u1ecd \u0111\u00e3 hi\u1ec3u chi ti\u1ebft v\u1edbi th\u00f4ng tin \u0111\u01b0\u1ee3c \u0111\u01b0a ra.<\/li>\n
    • L\u1ed7i:<\/strong> Khi chatbot kh\u00f4ng hi\u1ec3u ho\u1eb7c kh\u00f4ng th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u.<\/li>\n
    • Xin l\u1ed7i:<\/strong> L\u1ecbch s\u1ef1 th\u1eeba nh\u1eadn nh\u1eefng thi\u1ebfu s\u00f3t c\u1ee7a chatbot. N\u00ean ng\u1eafn g\u1ecdn v\u00e0 \u0111\u00f3ng vai tr\u00f2 l\u00e0 c\u1ea7u n\u1ed1i cho c\u00e1c gi\u1ea3i ph\u00e1p thay th\u1ebf.<\/li>\n
    • \u0110\u1ec1 xu\u1ea5t:<\/strong> Tr\u00ecnh b\u00e0y cho ng\u01b0\u1eddi d\u00f9ng c\u00e1c h\u00e0nh \u0111\u1ed9ng ho\u1eb7c t\u00f9y ch\u1ecdn c\u00f3 li\u00ean quan.<\/li>\n
    • K\u1ebft lu\u1eadn:<\/strong> M\u1ed9t k\u1ebft th\u00fac r\u00f5 r\u00e0ng cho cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/li>\n<\/ul>\n
      \"T\u1eeb<\/p>\n

      T\u1eeb h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o s\u01a1 \u0111\u1ed3 cu\u1ed9c tr\u00f2 chuy\u1ec7n ph\u00f9 h\u1ee3p cho Chatbot<\/p>\n<\/div>\n

      H\u00e3y nh\u1edb l\u1ea1i h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng khi li\u1ec7t k\u00ea ra c\u00e1c y\u1ebfu t\u1ed1 v\u00e0 s\u01a1 \u0111\u1ed3 cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a m\u00ecnh. B\u1ea1n mu\u1ed1n t\u1ea1o ra lo\u1ea1i tr\u1ea3i nghi\u1ec7m n\u00e0o? T\u01b0\u01a1ng t\u00e1c s\u1ebd di\u1ec5n ra nhanh ch\u00f3ng v\u00e0 chuy\u00ean nghi\u1ec7p hay l\u00e0 tr\u00f2 chuy\u1ec7n b\u00ecnh th\u01b0\u1eddng?<\/p>\n

      T\u1eeb \u0111\u00f3, b\u1ea1n s\u1ebd t\u1ea1o s\u01a1 \u0111\u1ed3 cho nhi\u1ec1u ki\u1ec3u h\u1ed9i tho\u1ea1i v\u00e0 t\u1ea5t c\u1ea3 ch\u00fang c\u00f3 th\u1ec3 s\u1ebd tu\u00e2n theo m\u1ed9t m\u1eabu gi\u1ecdng n\u00f3i gi\u1ed1ng nhau.<\/p>\n

      V\u1edbi c\u00e1c c\u00f4ng c\u1ee5 v\u1ebd c\u1ee7a b\u1ea1n m\u00e0 b\u1ea1n l\u1ef1a ch\u1ecdn v\u00e0 ki\u1ec3u h\u1ed9i tho\u1ea1i, h\u00e3y t\u1ea1o m\u1ed9t b\u1ea3n ph\u00e1c th\u1ea3o, s\u1eed d\u1ee5ng c\u00e1c \u00f4 v\u00e0 m\u0169i t\u00ean \u0111\u01a1n gi\u1ea3n, v\u1ea1ch ra m\u1ed9t ho\u1eb7c hai l\u1eddi ch\u00e0o, c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng ti\u1ec1m n\u0103ng, c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a chatbot, v.v. N\u1ebfu th\u01b0\u01a1ng hi\u1ec7u s\u1eed d\u1ee5ng livechat, b\u1ea1n c\u00f3 th\u1ec3 xem l\u1ea1i l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n c\u1ee7a c\u00e1c agent \u0111\u1ec3 t\u00ecm c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng c\u00f3 th\u1ec3 d\u00f9ng chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 trong qu\u00e1 tr\u00ecnh tr\u1ea3 l\u1eddi.<\/p>\n

      Khi \u0111\u00e3 c\u00f3 c\u00e1c t\u00e0i li\u1ec7u tr\u00ean, b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u d\u00e1n nh\u00e3n c\u00e1c s\u01a1 \u0111\u1ed3 c\u1ee7a m\u00ecnh, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u1eefng c\u00e1i t\u00ean \u0111\u01a1n gi\u1ea3n: \u201cL\u1eddi ch\u00e0o 1\u201d, \u201cL\u1eddi ch\u00e0o 2\u201d, v.v.<\/p>\n

      \u0110\u1ed1i v\u1edbi Ola, ch\u00fang ta s\u1ebd b\u1eaft \u0111\u1ea7u v\u1ebd s\u01a1 \u0111\u1ed3 b\u1eb1ng tay. Theo \u0111\u00f3, c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t v\u00e0i ph\u00e1c th\u1ea3o s\u01a1 b\u1ed9 v\u1ec1 c\u00e1c lu\u1ed3ng h\u1ed9i tho\u1ea1i c\u00f3 th\u1ec3 c\u00f3 tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh c\u00e1i t\u00ean n\u00e0o c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c. V\u1ebd tr\u00ean gi\u1ea5y c\u00f3 nh\u1eefng l\u1ee3i \u00edch c\u1ee7a n\u00f3: nhanh ch\u00f3ng, d\u1ec5 d\u00e0ng v\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i qu\u00e1 ch\u00ednh x\u00e1c nh\u01b0ng nh\u01b0\u1ee3c \u0111i\u1ec3m l\u00e0 s\u1ebd h\u01a1i kh\u00f3 \u0111\u1ec3 h\u00ecnh dung Ola m\u1ed9t c\u00e1ch ch\u00e2n th\u1ef1c.<\/p>\n

      S\u01a1 \u0111\u1ed3 cu\u1ed1i c\u00f9ng v\u1edbi t\u00ecnh hu\u1ed1ng tr\u00f2 chuy\u1ec7n t\u1ed1t nh\u1ea5t \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ea1o, tuy nhi\u00ean, ch\u1eafc ch\u1eafn n\u00f3 kh\u00f4ng th\u1ec3 bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c c\u00e1ch m\u00e0 m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f3 th\u1ec3 x\u1ea3y ra. V\u00ec v\u1eady, theo th\u1eddi gian c\u1ea7n c\u00f3 s\u1ef1 linh ho\u1ea1t \u0111i\u1ec1u ch\u1ec9nh v\u00e0 tu\u1ef3 bi\u1ebfn \u0111\u1ec3 ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i.<\/p>\n

      Theo userlike.com<\/i><\/p>\n

      B\u00e0i li\u00ean quan:<\/p>\n

        \n
      • Chatbot hybrid l\u00e0 g\u00ec? Nh\u1eefng \u0111i\u1ec3m m\u1ea1nh c\u1ee7a chatbot hybrid<\/em><\/li>\n
      • 10 c\u00e1ch \u0111\u1ec3 Chatbot \u201cb\u1eaft chuy\u1ec7n\u201d t\u1ef1 nhi\u00ean nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Trong qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n m\u1ed9t chatbot, vi\u1ebft k\u1ecbch b\u1ea3n theo d\u00f2ng tr\u00f2 chuy\u1ec7n c\u0169ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ea7n k\u1ebft h\u1ee3p \u0103n \u00fd, \u0111\u1ed3ng b\u1ed9 v\u1edbi qu\u00e1 tr\u00ecnh thi\u1ebft k\u1ebf. Nh\u1ea5t l\u00e0 khi, m\u1ecdi ng\u01b0\u1eddi \u0111\u00e3 qu\u00e1 \u0111au \u0111\u1ea7u v\u1edbi phong c\u00e1ch n\u00f3i ph\u1ee9c t\u1ea1p c\u1ee7a c\u00e1c tr\u1ee3 l\u00fd k\u1ef9 thu\u1eadt s\u1ed1 nh\u01b0 Siri v\u00e0 Alexa, do \u0111\u00f3, kh\u00f4ng c\u00f3 g\u00ec qu\u00e1 ng\u1ea1c nhi\u00ean khi kh\u1ea3o s\u00e1t ng\u01b0\u1eddi ti\u00eau d\u00f9ng cho th\u1ea5y: m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u mong \u0111\u1ee3i nh\u1eefng chat bot c\u00f3 kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n \u1edf c\u1ea5p \u0111\u1ed9 con ng\u01b0\u1eddi \u2013 t\u1eeb th\u00f4ng minh \u0111\u1ebfn h\u00e0i h\u01b0\u1edbc.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57444"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=57444"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/57444\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=57444"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=57444"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=57444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}