{"id":5829,"date":"2023-11-29T06:56:21","date_gmt":"2023-11-29T06:56:21","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5829"},"modified":"2023-12-21T11:38:00","modified_gmt":"2023-12-21T04:38:00","slug":"nam-vung-5-buoc-trong-quy-trinh-ban-hang-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nam-vung-5-buoc-trong-quy-trinh-ban-hang-qua-dien-thoai.html","title":{"rendered":"N\u1eafm v\u1eefng 5 b\u01b0\u1edbc trong quy tr\u00ecnh b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i"},"content":{"rendered":"<p>Hi\u1ec7n nay vi\u1ec7c b\u00e1n h\u00e0ng kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u0111\u01a1n thu\u1ea7n \u1edf h\u00ecnh th\u1ee9c \u0111\u1ee9ng qu\u1ea7y th\u1ed1ng n\u1eefa. Vi\u1ec7c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111ang r\u1ea5t \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng v\u00e0 d\u1ea7n tr\u1edf th\u00e0nh xu h\u01b0\u1edbng cho t\u01b0\u01a1ng lai. Tuy nhi\u00ean vi\u1ec7c n\u00e0y g\u1eb7p kh\u00e1 nhi\u1ec1u r\u1eafc r\u1ed1i v\u00ec kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi b\u1ecb l\u00e0m phi\u1ec1n ho\u1eb7c s\u1ee3 l\u1eeba \u0111\u1ea3o. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tr\u1edf th\u00e0nh 1 telesale thu nh\u1eadp \u201ckh\u1ee7ng\u201d? \u0110\u1ecdc ngay: 5 b\u01b0\u1edbc trong quy tr\u00ecnh b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, c\u00f3 trong tay data kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f9ng nh\u1eefng k\u1ecbch b\u1ea3n tele \u01b0ng \u00fd.<\/p>\n<h2 id=\"ban-hang-qua-dien-thoai-la-gi\">B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 g\u00ec?<\/h2>\n<p>B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i (hay c\u00f2n g\u1ecdi l\u00e0 telemarketing) l\u00e0 h\u00ecnh th\u1ee9c s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i t\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng nh\u1eb1m\u00a0gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a\u00a0doanh nghi\u1ec7p,\u00a0t\u01b0 v\u1ea5n thuy\u1ebft ph\u1ee5c mua h\u00e0ng\u00a0v\u00e0 ch\u1ed1t \u0111\u01a1n h\u00e0ng mang l\u1ea1i doanh thu cho doanh nghi\u1ec7p.<\/p>\n<p>Vi\u1ec7c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i n\u00e0y ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn v\u00e0 chi\u1ebfmv\u1ecb tr\u00ed v\u00f4 c\u00f9ng quan tr\u1ecdng trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a c\u00f4ng ty, doanh nghi\u1ec7p l\u1edbn nh\u1ecf. Nh\u00e2n vi\u00ean telesale c\u0169ng c\u00f3 thu nh\u1eadp t\u01b0\u01a1ng \u0111\u1ed1i kh\u00e1 v\u00e0 linh \u0111\u1ed9ng v\u1ec1 th\u1eddi gian h\u01a1n so v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng t\u1ea1i qu\u1ea7y.<\/p>\n<figure id=\"attachment_14102\" class=\"wp-caption aligncenter\" aria-describedby=\"caption-attachment-14102\"><figcaption id=\"caption-attachment-14102\" class=\"wp-caption-text c007\">B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/figcaption><\/figure>\n<h2 id=\"dac-diem-cua-hinh-thuc-ban-hang-qua-dien-thoai\">\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/h2>\n<h3 id=\"uu-diem\">\u01afu \u0111i\u1ec3m<\/h3>\n<p><strong>\u2013 \u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p:<\/strong><\/p>\n<p>H\u00ecnh th\u1ee9c n\u00e0y l\u00e0 t\u00ecm ki\u1ebfm v\u00e0 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp. Thay v\u00ec b\u1ecb gi\u1edbi h\u1ea1n v\u1ec1 kh\u00f4ng gian, kho\u1ea3ng c\u00e1ch \u0111\u1ecba l\u00fd th\u00ec ch\u1ec9 c\u1ea7n ng\u1ed3i m\u1ed9t ch\u1ed7 Telesale s\u1ebd th\u1ef1c hi\u1ec7n\u00a0<strong>k\u1ef9 n\u0103ng telesale hi\u1ec7u qu\u1ea3<\/strong>\u00a0\u0111\u1ec3\u00a0tr\u00f2 chuy\u1ec7n kh\u00e1ch h\u00e0ng tr\u00ean m\u1ecdi mi\u1ec1n \u0111\u1ea5t n\u01b0\u1edbc, th\u1eadm ch\u00ed l\u00e0 c\u1ea3 qu\u1ed1c t\u1ebf. \u0110\u1ed3ng th\u1eddi c\u0169ng ti\u1ebft ki\u1ec7m chi ph\u00ed c\u00f4ng s\u1ee9c \u0111i l\u1ea1i thay v\u00ec sale truy\u1ec1n th\u1ed1ng. M\u1eb7t kh\u00e1c, \u0111\u1ed9i ng\u0169 telesale kh\u00f4ng c\u1ea7n ch\u00fa tr\u1ecdng t\u1edbi ngo\u1ea1i h\u00ecnh. Th\u1ebf m\u1ea1nh c\u1ee7a b\u1ea1n l\u00e0 gi\u1ecdng n\u00f3i d\u1ec5 nghe, ng\u1ecdt ng\u00e0o v\u00e0 s\u1ef1 nhi\u1ec7t t\u00ecnh s\u1ebd tr\u1edf th\u00e0nh th\u1ebf m\u1ea1nh \u0111\u1ec3 b\u1ea1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i.<\/p>\n<p>\u0110i\u1ec3n h\u00ecnh nh\u01b0 trong khi Covid th\u00ec c\u00e1c doanh nghi\u1ec7p c\u1ee7a Callio v\u1eabn h\u1ed7 tr\u1ee3 cho h\u00e0ng ng\u00e0n doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n b\u00e1n h\u00e0ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i t\u1eeb xa m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<p>\u1ee8ng d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0y nhi\u1ec1u nh\u1ea5t l\u00e0 c\u00e1c doanh nghi\u1ec7p nh\u01b0 b\u1ea5t \u0111\u1ed9ng s\u1ea3n, b\u1ea3o hi\u1ec3m, gi\u00e1o d\u1ee5c v\u00ec c\u00f3 chi ph\u00ed th\u1ea5p m\u00e0 k\u1ebft qu\u1ea3 mang l\u1ea1i t\u1ee9c th\u00ec. Trong 1 cu\u1ed9c g\u1ecdi v\u00e0i ph\u00fat, nh\u00e2n vi\u00ean\u00a0c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i v\u00e0 t\u01b0\u01a1ng t\u00e1c ngay l\u1eadp t\u1ee9c t\u1eeb kh\u00e1ch h\u00e0ng kh\u00e1 cao (t\u1eeb 30 \u2013 35%). V\u1edbi ph\u01b0\u01a1ng ph\u00e1p n\u00e0y doanh nghi\u1ec7p s\u1ebd ti\u1ebfp c\u1eadn h\u00e0ng tr\u0103m kh\u00e1ch h\u00e0ng m\u1ed7i ng\u00e0y, \u0111\u01b0a cho h\u1ecd c\u00e1c th\u00f4ng tin chi ti\u1ebft v\u00e0 c\u00e1 nh\u00e2n h\u00f3a v\u1ec1 s\u1ea3n ph\u1ea9m. T\u1eeb \u0111\u00f3 gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n cao h\u01a1n so v\u1edbi qu\u1ea3ng c\u00e1o th\u00f4ng th\u01b0\u1eddng.<\/p>\n<figure id=\"attachment_14104\" class=\"wp-caption aligncenter\" aria-describedby=\"caption-attachment-14104\"><figcaption id=\"caption-attachment-14104\" class=\"wp-caption-text c007\">\u01afu \u0111i\u1ec3m c\u1ee7a vi\u1ec7c B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/figcaption><\/figure>\n<p>\u0110\u1eb7c bi\u1ec7t, khi c\u1ea7n truy v\u1ea5n l\u1ea1i l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u01b0 v\u1ea5n c\u0169ng r\u1ea5t \u0111\u01a1n gi\u1ea3n. V\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m\u00a0<strong>d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i \u1ea3o\u00a0<\/strong>k\u1ebft h\u1ee3p qu\u1ea3n l\u00fd CRM s\u1ebd l\u01b0u tr\u1eef c\u00e1c cu\u1ed9c g\u1ecdi tr\u00ean h\u1ec7 th\u1ed1ng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap c\u00e1c telesale hi\u1ec3u m\u00ecnh \u0111\u00e3 t\u1eebng t\u01b0 v\u1ea5n g\u00ec, ph\u1ea3n h\u1ed3i v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch ra sao. C\u00f3 c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng? T\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ng\u00e0y m\u1ed9t t\u1ed1t h\u01a1n.<\/p>\n<p>So v\u1edbi c\u00e1c k\u00eanh t\u00ecm ki\u1ebfm v\u00e0 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng kh\u00e1c, k\u00eanh Telesale c\u00f3 kh\u1ea3 n\u0103ng \u0111em v\u1ec1 ngu\u1ed3n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng trung th\u1ef1c nh\u1ea5t, gia t\u0103ng doanh thu v\u00e0 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c nhi\u1ec1u th\u1eddi gian h\u01a1n trong c\u00f4ng vi\u1ec7c.<\/p>\n<p><strong>\u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng:<\/strong><\/p>\n<p>N\u1ebfu ph\u00e1t sinh v\u1ea5n \u0111\u1ec1 v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 kh\u00f4ng c\u00f3 t\u1ed5ng \u0111\u00e0i telesale th\u00ec th\u00f4ng tin s\u1ebd m\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 truy\u1ec1n t\u1ea3i. Khi c\u00f3 s\u1ed1 hotline, kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c trao \u0111\u1ed5i t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p m\u1ecdi nhu c\u1ea7u v\u00e0 th\u1eafc m\u1eafc ngay l\u1eadp t\u1ee9c. Trong qu\u00e1 tr\u00ecnh mua v\u00e0 sau mua, h\u1ecd ch\u1ec9 c\u1ea7n l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi 1 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng\/telesale duy nh\u1ea5t. Qu\u00e1 tr\u00ecnh mua b\u00e1n v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh c\u0169ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh g\u1ecdn, chuy\u00ean nghi\u1ec7p h\u01a1n.<\/p>\n<h3 id=\"nhuoc-diem-ban-hang-qua-dien-thoai\">Nh\u01b0\u1ee3c \u0111i\u1ec3m b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/h3>\n<p>\u2013 \u0110\u1ed1i v\u1edbi doanh nghi\u1ec7p: Vi\u1ec7c \u0111\u1ea7u t\u01b0 cho ph\u00f2ng telesale s\u1ebd ph\u00e1t sinh c\u00e1c chi ph\u00ed h\u00e0ng th\u00e1ng nh\u01b0 l\u01b0\u01a1ng, c\u01b0\u1edbc g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, ph\u00ed mua v\u00e0 l\u1eafp \u0111\u1eb7t thi\u1ebft b\u1ecb, ph\u00ed duy tr\u00ec d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i (n\u1ebfu d\u00f9ng t\u1ed5ng \u0111\u00e0i th\u01b0\u1eddng) ho\u1eb7c ph\u00ed thu\u00ea t\u1ed5ng \u0111\u00e0i n\u1ebfu d\u00f9ng c\u00e1c d\u1ea1ng t\u1ed5ng \u0111\u00e0i th\u00f4ng minh 4.0. Ngo\u00e0i ra c\u1ea7n m\u1ed9t kh\u00f4ng gian \u0111\u1ee7 r\u1ed9ng \u0111\u1ec3 nhi\u1ec1u nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u00f3 th\u1ec3 g\u1ecdi cho kh\u00e1ch h\u00e0ng c\u00f9ng l\u00fac. \u0110\u1ed3ng th\u1eddi ph\u1ea3i m\u1ea5t th\u1eddi gian \u0111\u00e0o t\u1ea1o sale \u0111\u1ebfn khi th\u00e0nh th\u1ea1o v\u00e0 t\u1ef1 t\u00ecm \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n<p>\u2013 \u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng:\u00a0Nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a h\u00ecnh th\u1ee9c n\u00e0y l\u00e0 \u0111\u00f4i khi cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 nh\u01b0 \u0111ang l\u00e0m phi\u1ec1n kh\u00e1ch, ho\u1eb7c b\u1ecb ho\u00e0i nghi l\u1eeba \u0111\u1ea3o. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn kh\u1ea3 n\u0103ng kh\u00e1ch t\u1eeb ch\u1ed1i qua \u0111i\u1ec7n tho\u1ea1i kh\u00e1 cao,\u2026<\/p>\n<h2 id=\"quy-trinh-ban-hang-qua-dien-thoai\">Quy tr\u00ecnh b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/h2>\n<p>\u0110\u1ec3 tri\u1ec3n khai m\u1ed9t cu\u1ed9c g\u1ecdi \u0111i\u1ec7n b\u00e1n h\u00e0ng th\u00e0nh c\u00f4ng, ng\u01b0\u1eddi t\u1ed5ng \u0111\u00e0i\/t\u01b0 v\u1ea5n vi\u00ean ph\u1ea3i qua 5 b\u01b0\u1edbc sau :<\/p>\n<h3 id=\"buoc_1_chuan_bi_cuoc_goi\">B\u01b0\u1edbc 1: Chu\u1ea9n b\u1ecb cu\u1ed9c g\u1ecdi<\/h3>\n<p>Nhi\u1ec1u ng\u01b0\u1eddi th\u01b0\u1eddng b\u1ecf qua b\u01b0\u1edbc n\u00e0y nh\u01b0ng ch\u00ednh n\u00f3 l\u1ea1i c\u00f3 vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh gi\u00fap cu\u1ed9c g\u1ecdi t\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 th\u00e0nh c\u00f4ng hay kh\u00f4ng. Tr\u01b0\u1edbc khi g\u1ecdi, nh\u00e2n vi\u00ean telesale c\u1ea7n t\u00ecm hi\u1ec3u, n\u1eafm r\u00f5 \u00edt nh\u1ea5t nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n v\u1ec1 kh\u00e1ch: t\u00ean, tu\u1ed5i, ngh\u1ec1 nghi\u1ec7p, n\u01a1i c\u01b0 tr\u00fa, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i,.. Sau \u0111\u00f3 tra c\u1ee9u tr\u00ean ph\u1ea7m m\u1ec1m CRM xem l\u1ecbch s\u1eed kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi \u0111\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c ph\u1ea7n n\u00e0o nhu c\u1ea7u v\u00e0 t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng.<\/p>\n<figure id=\"attachment_14105\" class=\"wp-caption aligncenter\" aria-describedby=\"caption-attachment-14105\"><figcaption id=\"caption-attachment-14105\" class=\"wp-caption-text c007\">Quy tr\u00ecnh th\u1ef1c hi\u1ec7n telesale<\/figcaption><\/figure>\n<h3 id=\"buoc_2_dat_muc_tieu\">B\u01b0\u1edbc 2: \u0110\u1eb7t m\u1ee5c ti\u00eau<\/h3>\n<p>B\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 tr\u00e1nh d\u1eabn d\u1eaft m\u1ecdi th\u1ee9 \u0111i qu\u00e1 xa. Cu\u1ed9c g\u1ecdi cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, m\u1eddi kh\u00e1ch h\u00e0ng tham d\u1ef1 h\u1ed9i th\u1ea3o hay b\u00e1n h\u00e0ng ch\u1ed1t \u0111\u01a1n? \u0110i\u1ec1u n\u00e0y c\u0169ng s\u1ebd \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp t\u1edbi thu nh\u1eadp c\u1ee7a b\u1ea1n th\u00e1ng n\u00e0y, v\u00ec th\u1ebf x\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c ti\u00eau cho cu\u1ed9c g\u1ecdi tr\u01b0\u1edbc khi nh\u1ea5c m\u00e1y.<\/p>\n<h3 id=\"buoc-3-chuan-bi-kich-ban-mau-ban-hang-qua-dien-thoai\">B\u01b0\u1edbc 3: Chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n\u00a0m\u1eabu b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/h3>\n<p>Kh\u00f4ng c\u1ea7n chu\u1ea9n b\u1ecb qu\u00e1 c\u1ea7u k\u1ef3 v\u00ec b\u1ea1n kh\u00f4ng th\u1ec3 bi\u1ebft 100% kh\u00e1ch s\u1ebd h\u1ecfi b\u1ea1n c\u00e2u g\u00ec. Nh\u01b0ng h\u00e3y l\u01b0\u1ee3c ra c\u00e1c b\u01b0\u1edbc ti\u1ebfn h\u00e0nh cu\u1ed9c g\u1ecdi v\u00e0 m\u1ed9t s\u1ed1 c\u00e2u tr\u1ea3 l\u1eddi s\u1eb5n v\u1ec1 th\u00f4ng tin s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p, c\u00e1c gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch t\u1ed1t nh\u1ea5t,\u2026 C\u00e1c b\u01b0\u1edbc \u0111\u1ec3 x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n telesale bao g\u1ed3m:<\/p>\n<ul>\n<li>L\u1eddi ch\u00e0o v\u1edbi kh\u00e1ch h\u00e0ng: H\u00e3y s\u1eed d\u1ee5ng l\u1eddi m\u1edf \u0111\u1ea7u chuy\u00ean nghi\u1ec7p, r\u00f5 r\u00e0ng, minh b\u1ea1ch th\u00f4ng tin \u0111\u1ec3 kh\u00e1ch an t\u00e2m, c\u1edfi b\u1ecf t\u00e2m l\u00fd \u0111\u1ec1 ph\u00f2ng \u0111\u1ec3 b\u01b0\u1edbc v\u00e0o tr\u00f2 chuy\u1ec7n.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh th\u00f4ng tin kh\u00e1ch h\u00e0ng: Tr\u01b0\u1edbc khi b\u01b0\u1edbc v\u00e0o t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 b\u1ea1n n\u00ean cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng m\u00ecnh l\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c, t\u1ea1o th\u00e1i \u0111\u1ed9 c\u1edfi m\u1edf, th\u00e2n thi\u1ec7n \u0111\u1ec3 h\u1ecd d\u1ec5 d\u00e0ng c\u1edfi m\u1edf h\u01a1n.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 g\u1ee3i \u00fd gi\u1ea3i ph\u00e1p: \u0110\u00e2y l\u00e0 ph\u1ea7n m\u1ea5u ch\u1ed1t c\u1ee7a cu\u1ed9c g\u1ecdi \u0111i\u1ec7n.<\/li>\n<li>H\u1ed7 tr\u1ee3 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1m bi\u1ec7t kh\u00e1ch\/h\u1eb9n cu\u1ed9c g\u1eb7p.<\/li>\n<\/ul>\n<h3 id=\"buoc_4_theo_doi_va_danh_gia_chat_luong_cuoc_goi\">B\u01b0\u1edbc 4: Theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/h3>\n<p>Vi\u1ec7c theo d\u00f5i \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi gi\u00fap b\u1ea1n \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi ng\u00f4n ng\u1eef giao ti\u1ebfp, c\u1ea3m x\u00fac v\u00e0 k\u1ef9 n\u0103ng n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi gi\u00fap doanh nghi\u1ec7p nh\u1ea5t qu\u00e1n \u0111\u01b0\u1ee3c c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac trong c\u00e1c tr\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd n\u00ean ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch c\u00e1c cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch t\u1eadp trung nh\u1eb1m n\u00e2ng cao k\u1ef9 n\u0103ng m\u1ec1m cho nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean tu\u00e2n th\u1ee7 c\u00e1c quy t\u1eafc ch\u0103m s\u00f3c t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ec1 ra tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n<h3 id=\"buoc_5_nang_cao_hieu_suat_cua_cuoc_goi\">B\u01b0\u1edbc 5: N\u00e2ng cao hi\u1ec7u su\u1ea5t c\u1ee7a cu\u1ed9c g\u1ecdi<\/h3>\n<p>Sau khi \u0111\u00e1nh gi\u00e1, \u0111o l\u01b0\u1eddng cu\u1ed9c g\u1ecdi th\u00ec doanh nghi\u1ec7p s\u1ebd c\u00f3 nh\u1eefng k\u1ebf ho\u1ea1ch c\u1ea3i thi\u1ec7n nh\u1eb1m n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi c\u0169ng nh\u01b0 s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi b\u00e1n h\u00e0ng ph\u00f9 h\u1ee3p.<\/p>\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng th\u00f4ng tin v\u1ec1 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ecbnh ngh\u0129a, \u0111\u1eb7c \u0111i\u1ec3m v\u00e0 quy tr\u00ecnh. Ch\u1eafc h\u1eb3n qua b\u00e0i vi\u1ebft n\u00e0y b\u1ea1n c\u0169ng \u0111\u00e3 hi\u1ec3u \u0111\u01b0\u1ee3c v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp th\u1ecb n\u00e0y. Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi\u1ec7n nay vi\u1ec7c b\u00e1n h\u00e0ng kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u0111\u01a1n thu\u1ea7n \u1edf h\u00ecnh th\u1ee9c \u0111\u1ee9ng qu\u1ea7y th\u1ed1ng n\u1eefa. Vi\u1ec7c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111ang r\u1ea5t \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng v\u00e0 d\u1ea7n tr\u1edf th\u00e0nh xu h\u01b0\u1edbng cho t\u01b0\u01a1ng lai. Tuy nhi\u00ean vi\u1ec7c n\u00e0y g\u1eb7p kh\u00e1 nhi\u1ec1u r\u1eafc r\u1ed1i v\u00ec kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5829"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5829"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5829\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5829"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5829"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}