{"id":5838,"date":"2023-11-29T23:36:16","date_gmt":"2023-11-29T23:36:16","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5838"},"modified":"2023-11-30T00:56:48","modified_gmt":"2023-11-30T00:56:48","slug":"12-cach-chao-hang-qua-dien-thoai-khien-khach-hang-khong-tu-choi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/12-cach-chao-hang-qua-dien-thoai-khien-khach-hang-khong-tu-choi.html","title":{"rendered":"12 C\u00e1ch ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1eeb ch\u1ed1i"},"content":{"rendered":"

Ti\u1ebfp th\u1ecb qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 m\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3ng b\u00e1 v\u1edbi chi ph\u00ed t\u01b0\u01a1ng \u0111\u1ed1i r\u1ebb, h\u01b0\u1edbng \u0111\u1ebfn \u0111\u00fang m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng. Nh\u01b0ng \u0111\u1ec3 c\u00f3 th\u1ec3\u00a0thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng<\/strong>\u00a0mua s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh l\u00e0 \u0111i\u1ec1u kh\u00f4ng \u0111\u01a1n gi\u1ea3n. Sau \u0111\u00e2y ch\u00fang t\u00f4i s\u1ebd g\u1ee3i \u00fd 12 c\u00e1ch ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1eeb ch\u1ed1i b\u1ea1n.<\/p>\n

\"c\u00e1ch<\/p>\n

C\u00e1ch t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/em><\/p>\n

1. Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/h2>\n

Mu\u1ed1n thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c ai \u0111\u00f3 tr\u01b0\u1edbc ti\u00ean b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft h\u1ecd l\u00e0 ai, h\u1ecd c\u1ea7n g\u00ec v\u00e0 h\u1ecd mu\u1ed1n g\u00ec. C\u1ea7m \u0111i\u1ec7n tho\u1ea1i l\u00ean m\u00e0 ch\u01b0a c\u00f3 b\u1ea5t k\u1ef3 th\u00f4ng tin n\u00e0o c\u1ee7a kh\u00e1ch c\u0169ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n \u0111ang chu\u1ea9n b\u1ecb cho m\u1ed9t cu\u1ed9c g\u1ecdi th\u1ea5t b\u1ea1i ho\u00e0n to\u00e0n r\u1ed3i.<\/p>\n

V\u00ec v\u1eady, tr\u01b0\u1edbc khi ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i h\u00e3y t\u1eadn d\u1ee5ng m\u1ea1ng Internet c\u00f9ng c\u00e1c th\u00f4ng tin m\u00e0 nh\u00e2n vi\u00ean kinh doanh cung c\u1ea5p \u0111\u1ec3 l\u1eadp m\u1ed9t b\u1ea3ng h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng, trong \u0111\u00f3 bao g\u1ed3m t\u00ean, \u0111\u1ecba ch\u1ec9, l\u0129nh v\u1ef1c kinh doanh, kh\u00f3 kh\u0103n h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i, th\u1eadm ch\u00ed l\u00e0 th\u00f3i quen, s\u1edf th\u00edch c\u1ee7a h\u1ecd.<\/p>\n

Nh\u01b0ng t\u1ea1i sao l\u1ea1i ph\u1ea3i c\u00f3 nhi\u1ec1u th\u00f4ng tin chi ti\u1ebft \u0111\u1ebfn v\u1eady? V\u00ec kh\u00e1ch h\u00e0ng m\u1ed7i ng\u01b0\u1eddi m\u1ed7i kh\u00e1c, t\u1eeb ho\u00e0n c\u1ea3nh, nhu c\u1ea7u \u0111\u1ebfn t\u00ednh c\u00e1ch, ch\u1ec9 khi hi\u1ec3u r\u00f5 h\u1ecd th\u1ebf n\u00e0o b\u1ea1n m\u1edbi \u0111\u01b0a ra l\u1eddi t\u01b0 v\u1ea5n thuy\u1ebft ph\u1ee5c, d\u1eabn d\u1eaft h\u1ecd \u0111\u1ebfn s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c. Vi\u1ec7c thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n hi\u1ec3u h\u01a1n v\u1ec1 ng\u01b0\u1eddi m\u00ecnh \u0111ang trao \u0111\u1ed5i, c\u00f3 c\u00e1ch ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i ph\u00f9 h\u1ee3p g\u00f3p ph\u1ea7n t\u0103ng t\u1ec9 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c g\u1ecdi.<\/p>\n

\n
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\"cach\"<\/div>\n
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Qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed mua h\u00e0ng ch\u00ednh x\u00e1c, t\u1ea1o chi\u1ebft kh\u1ea5u, t\u00edch \u0111i\u1ec3m, khuy\u1ebfn m\u1ea1i..<\/p>\n<\/div>\n<\/div>\n<\/div>\n

2. H\u00e3y chu\u1ea9n b\u1ecb s\u1eb5n k\u1ecbch b\u1ea3n<\/h2>\n

Kh\u00f4ng chu\u1ea9n b\u1ecb l\u00e0 chu\u1ea9n b\u1ecb cho s\u1ef1 th\u1ea5t b\u1ea1i, \u0111\u00f3 l\u00e0 nguy\u00ean t\u1eafc b\u1ea5t di b\u1ea5t d\u1ecbch c\u1ee7a b\u1ea5t c\u1ee9 ng\u00e0nh ngh\u1ec1 n\u00e0o.\u00a0D\u00f9 b\u1ea1n c\u00f3 l\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p b\u1ecf qua giai \u0111o\u1ea1n n\u00e0y. Chu\u1ea9n b\u1ecb k\u1ef9 n\u1ed9i dung gi\u00fap qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i, \u0111\u01b0a th\u00f4ng tin tr\u1ecdng t\u00e2m m\u00e0 ng\u01b0\u1eddi telesales mu\u1ed1n g\u1eedi t\u1edbi kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n

\u0110\u1ed3ng th\u1eddi, vi\u1ec7c chu\u1ea9n b\u1ecb k\u1ef9 n\u1ed9i dung cu\u1ed9c g\u1ecdi c\u00f2n gi\u00fap th\u1ec3 hi\u1ec7n t\u00ednh chuy\u00ean nghi\u1ec7p c\u1ee7a ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n telesales v\u00e0 c\u00f3 th\u1ec3 t\u1ea1o ra nh\u1eefng ch\u1ee7 \u0111\u1ec1 khi\u1ebfn kh\u00e1ch h\u00e0ng h\u1ee9ng th\u00fa, quan t\u00e2m, g\u00f3p ph\u1ea7n t\u0103ng t\u1ec9 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c g\u1ecdi.<\/p>\n

N\u1ed9i dung cu\u1ed9c g\u1ecdi \u1edf \u0111\u00e2y ch\u00ednh l\u00e0 v\u1ec1 th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng \u0111i\u1ec1u li\u00ean quan \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u01b0 c\u00e1 t\u00ednh, th\u00f3i quen, s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 chu\u1ea9n b\u1ecb n\u1ed9i dung cu\u1ed9c g\u1ecdi b\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3 \u0111\u1ecbnh nh\u1eefng c\u00e2u h\u1ecfi, th\u00f4ng tin trao \u0111\u1ed5i v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi cho m\u1ed9t s\u1ed1 nh\u1eefng t\u00ecnh hu\u1ed1ng tr\u1edb tr\u00eau m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111em \u0111\u1ebfn cho b\u1ea1n.<\/p>\n

Vi\u1ec7c chu\u1ea9n b\u1ecb gi\u00fap k\u1ef9 n\u1ed9i dung cu\u1ed9c g\u1ecdi l\u00e0 m\u1ed9t ngh\u1ec7 thu\u1eadt kinh doanh, n\u00f3 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n t\u1ef1 tin h\u01a1n v\u00e0 \u1ee9ng ph\u00f3 linh ho\u1ea1t v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

\"c\u00e1ch<\/p>\n

Chu\u1ea9n b\u1ecb s\u1eb5n k\u1ecbch b\u1ea3n tr\u01b0\u1edbc khi ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/em><\/p>\n

D\u00f9 b\u1ea1n c\u00f3\u00a0kinh nghi\u1ec7m b\u00e1n h\u00e0ng<\/strong>\u00a0nh\u01b0 th\u1ebf n\u00e0o trong l\u0129nh v\u1ef1c telesales th\u00ec c\u0169ng kh\u00f4ng n\u00ean b\u1ecf qua giai \u0111o\u1ea1n n\u00e0y, b\u1edfi kh\u00f4ng chu\u1ea9n b\u1ecb n\u1ed9i dung cu\u1ed9c g\u1ecdi s\u1ebd c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 th\u1ea5t b\u1ea1i c\u1ee7a cu\u1ed9c th\u01b0\u01a1ng l\u01b0\u1ee3ng do b\u1ea1n kh\u00f4ng hi\u1ec3u nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n nh\u1ea5t v\u1ec1 kh\u00e1ch h\u00e0ng m\u00ecnh \u0111ang n\u00f3i chuy\u1ec7n. B\u1ea1n\u00a0 c\u0169ng kh\u00f3 c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng n\u1ebfu b\u1ea1n kh\u00f4ng hi\u1ec3u r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, c\u00f3 nh\u1eefng b\u01b0\u1edbc chu\u1ea9n b\u1ecb th\u1eadt k\u1ef9 l\u01b0\u1ee1ng \u0111\u1ec3 \u0111em \u0111\u1ebfn t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng cao nh\u00e9!<\/p>\n

3.\u00a0Luy\u1ec7n t\u1eadp tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi<\/span><\/h2>\n

N\u1ebfu b\u1ea1n l\u00e0 ng\u01b0\u1eddi m\u1edbi v\u00e0o ngh\u1ec1, th\u00ec \u0111\u00e2y l\u00e0 b\u01b0\u1edbc \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng v\u1edbi b\u1ea1n. B\u1ea1n n\u00ean nh\u1edb, khi b\u1ea1n th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi c\u00f3 ngh\u0129a l\u00e0 ch\u00ednh b\u1ea1n \u0111ang l\u00e0 ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n cho h\u00ecnh \u1ea3nh v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a c\u00f4ng ty. Telesales kh\u00f4ng c\u00f3 quy\u1ec1n \u201cl\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m \u0111\u1ed3 nh\u1eafm\u201d cho nh\u1eefng sai s\u00f3t c\u1ee7a ch\u00ednh m\u00ecnh. B\u1ea1n n\u00ean nh\u1edd s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a nh\u1eefng \u0111\u1ed3ng nghi\u1ec7p trong qu\u00e1 tr\u00ecnh luy\u1ec7n t\u1eadp.<\/p>\n

H\u00e3y \u0111\u1ec3 h\u1ecd \u0111\u00f3ng vai kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea1n l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi. S\u1ef1 nh\u1eadn x\u00e9t c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p trong qu\u00e1 tr\u00ecnh b\u1ea1n luy\u1ec7n t\u1eadp s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u00eam nh\u1eefng kinh nghi\u1ec7m qu\u00fd b\u00e1u \u0111\u1ec3 tr\u00e1nh nh\u1eefng sai s\u00f3t c\u00f3 th\u1ec3 x\u1ea3y ra khi th\u1ef1c hi\u1ec7n th\u1eadt cu\u1ed9c g\u1ecdi.<\/p>\n

\u0110\u1ed3ng th\u1eddi, luy\u1ec7n t\u1eadp tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n gi\u00fap ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n telesales th\u00eam t\u1ef1 tin h\u01a1n nh\u1edd s\u1ef1 chu\u1ea9n b\u1ecb, luy\u1ec7n t\u1eadp tr\u01b0\u1edbc \u0111\u00f3 v\u00e0 g\u00f3p ph\u1ea7n gi\u00fap t\u0103ng kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c telesales \u0111\u00f3 nh\u1edd s\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng \u0111\u00e3 ghi \u0111i\u1ec3m trong l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Ngo\u00e0i ra telesales c\u00f3 th\u1ec3 luy\u1ec7n t\u1eadp \u1edf nh\u00e0 b\u1eb1ng c\u00e1ch h\u1ecdc thu\u1ed9c nh\u1eefng \u00fd ch\u00ednh, ghi c\u00e1c c\u00e2u h\u1ecfi t\u00ecnh hu\u1ed1ng ra m\u1ed9t t\u1edd gi\u1ea5y nh\u1ecf, sau \u0111\u00f3 b\u1ea1n gi\u1ea3 v\u1edd g\u1ecdi cho kh\u00e1ch v\u00e0 b\u1ed1c ng\u1eabu nhi\u00ean c\u00e2u h\u1ecfi t\u00ecnh hu\u1ed1ng v\u00e0 tr\u1ea3 l\u1eddi nh\u01b0 \u0111ang giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, nh\u01b0ng b\u1ea1n ph\u1ea3i ghi \u00e2m l\u1ea1i cu\u1ed9c h\u1ed9i tho\u1ea1i v\u00e0 nghe l\u1ea1i v\u00e0 r\u00fat kinh nghi\u1ec7m.<\/p>\n

4. H\u00e3y \u0111\u1ec3 c\u01a1 th\u1ec3 b\u1ea1n th\u01b0 gi\u00e3n tr\u01b0\u1edbc khi telesales<\/span><\/h2>\n

Nhi\u1ec1u nghi\u00ean c\u1ee9u \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng, khi giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i, hi\u1ec7u qu\u1ea3 th\u00f4ng \u0111i\u1ec7p truy\u1ec1n t\u1ea3i \u0111\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh b\u1edfi 86% b\u1edfi gi\u1ecdng n\u00f3i v\u00e0 ch\u1ec9 c\u00f3 14% qua n\u1ed9i dung b\u1ea1n trao \u0111\u1ed5i. Do v\u1eady, th\u01b0 gi\u00e3n, t\u1ea1o t\u00e2m th\u1ebf tho\u1ea3i m\u00e1i khi telesales s\u1ebd l\u00e0 m\u1ed9t \u201ctuy\u1ec7t chi\u00eau\u201d h\u1eefu hi\u1ec7u gi\u00fap telesales th\u00e0nh c\u00f4ng.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, t\u01b0 th\u1ebf c\u1ee7a telesales trong qu\u00e1 tr\u00ecnh \u0111i\u1ec7n tho\u1ea1i c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng \u0111\u1ebfn k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng cu\u1ed9c ch\u00e0o h\u00e0ng. Khi th\u01b0 gi\u00e3n v\u00e0 t\u1ea1o t\u00e2m l\u00fd tho\u1ea3i m\u00e1i tr\u01b0\u1edbc khi telesales gi\u00fap b\u1ea1n t\u1ef1 tin h\u01a1n, c\u00f3 th\u1ec3 b\u00ecnh t\u0129nh gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1, c\u00e2u h\u1ecfi m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1eb7t ra v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd g\u00f3p ph\u1ea7n gi\u00fap vi\u1ec7c telesales c\u1ee7a m\u00ecnh th\u00e0nh c\u00f4ng.<\/p>\n

\"c\u00e1ch<\/p>\n

Th\u01b0 gi\u00e3n l\u00e0 m\u1ed9t \u201ctuy\u1ec7t chi\u00eau\u201d \u0111\u1eb7c bi\u1ec7t gi\u00fap telesales th\u00e0nh c\u00f4ng<\/em><\/p>\n

\u0110\u1ec3 c\u00f3 th\u1ec3 gi\u00fap c\u01a1 th\u1ec3 m\u00ecnh th\u01b0 gi\u00e3n tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi b\u1ea1n h\u00e3y h\u00edt th\u1edf th\u1eadt s\u00e2u v\u00e0 t\u1ef1 th\u01b0\u1edfng cho m\u00ecnh m\u1ed9t n\u1ee5 c\u01b0\u1eddi vui v\u1ebb. H\u00e3y ng\u1ed3i v\u1edbi t\u01b0 th\u1ebf tho\u1ea3i m\u00e1i nh\u1ea5t, c\u1ea7m \u0111i\u1ec7n tho\u1ea1i b\u1eb1ng tay tr\u00e1i, \u0111\u1ec3 \u1ed1ng nghe c\u00e1ch mi\u1ec7ng 4-5 cm v\u1edbi \u0111\u1ed9 nghi\u00eang 45 \u0111\u1ed9 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u1ecdng n\u00f3i c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i ch\u00ednh x\u00e1c nh\u1ea5t. Telesales c\u0169ng c\u1ea7n tr\u00e1nh \u0111\u1ec3 khu\u1ef7u tay c\u1ea7m \u0111i\u1ec7n tho\u1ea1i n\u00ean b\u00e0n ho\u1eb7c c\u00e1c \u0111\u1ed9ng t\u00e1c g\u00f2 b\u00f3 g\u00e2y \u00e1p ch\u1ebf cho l\u1ed3ng ng\u1ef1c v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 ph\u00e1t \u00e2m c\u1ee7a b\u1ea1n.<\/p>\n

5. \u0110i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 g\u00e2y \u1ea5n t\u01b0\u1ee3ng khi ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/h2>\n

Khi telesales, b\u1ea1n lu\u00f4n mu\u1ed1n \u0111\u01b0a t\u1edbi kh\u00e1ch h\u00e0ng th\u1eadt nhi\u1ec1u th\u00f4ng tin nh\u1eb1m thuy\u1ebft ph\u1ee5c h\u1ecd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. Nh\u01b0ng b\u1ea1n n\u00ean nh\u1edb, kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 nhi\u1ec1u th\u1eddi gian v\u00e0 ki\u00ean nh\u1eabn d\u00e0nh cho b\u1ea1n nh\u1ea5t l\u00e0 giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i. Do v\u1eady, khi telesales b\u1ea1n h\u00e3y \u0111\u1ec3 \u00fd \u0111\u1ebfn th\u00e1i \u0111\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng trong cu\u1ed9c n\u00f3i chuy\u1ec7n, \u0111i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u1eebng c\u1ed1 d\u00e0i d\u00f2ng gi\u1ea3i th\u00edch.<\/p>\n

C\u00e1ch ch\u00e0o h\u00e0ng hi\u1ec7u qu\u1ea3 qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 h\u00e3y g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng ch\u1ea5t gi\u1ecdng \u1ea5m \u00e1p, nghi\u00eam trang nh\u01b0ng v\u1eabn th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng. B\u1ea1n h\u00e3y n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng r\u00f5, b\u1ea1n \u0111ang mang \u0111\u1ebfn nh\u1eefng gi\u00e1 tr\u1ecb v\u00e0 l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110i\u1ec1u n\u00e0y mang \u0111\u1ebfn cho b\u1ea1n h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p trong m\u1eaft kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c th\u00f4ng tin m\u00e0 telesales mu\u1ed1n truy\u1ec1n t\u1ea3i. \u0110\u1ed3ng th\u1eddi, nhanh ch\u00f3ng thu h\u00fat \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng khi telesales c\u0169ng g\u00f3p ph\u1ea7n t\u0103ng t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c g\u1ecdi.<\/p>\n

Th\u1ee9 nh\u1ea5t, kh\u00e1ch h\u00e0ng kh\u00f4ng h\u1ec1 bi\u1ebft b\u1ea1n l\u00e0 ai. Th\u1ee9 hai, kh\u00e1ch h\u00e0ng v\u1ed1n d\u0129 kh\u00f4ng mong \u0111\u1ee3i cu\u1ed9c g\u1ecdi n\u00e0y. Th\u1ebf n\u00ean h\u1ecd s\u1ebd c\u00fap m\u00e1y ngay l\u1eadp t\u1ee9c n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 h\u1ea5p d\u1eabn h\u1ecd trong v\u00f2ng\u00a010s \u0111\u1ea7u ti\u00ean c\u1ee7a cu\u1ed9c g\u1ecdi<\/strong>. \u0110\u1eebng qu\u00e1 r\u1ec1 r\u00e0 cho ph\u1ea7n gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n v\u00e0 doanh nghi\u1ec7p, h\u00e3y r\u00fat ng\u1eafn t\u1ed1i \u0111a c\u00f3 th\u1ec3 r\u1ed3i v\u00e0o v\u1ea5n \u0111\u1ec1 ch\u00ednh.<\/p>\n

V\u00ed d\u1ee5, thay v\u00ec n\u00f3i: \u201cXin ch\u00e0o, cho t\u00f4i h\u1ecfi \u0111\u00e2y c\u00f3 ph\u1ea3i c\u1eeda h\u00e0ng ABC c\u1ee7a anh XYZ kh\u00f4ng? T\u00f4i l\u00e0 nh\u00e2n vi\u00ean c\u1ee7a Gi\u1ea3i ph\u00e1p b\u00e1n h\u00e0ng th\u00f4ng minh Sapo thu\u1ed9c C\u00f4ng ty C\u1ed5 ph\u1ea7n C\u00f4ng ngh\u1ec7 Sapo, chuy\u00ean cung c\u1ea5p ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng gi\u00fap\u2026.\u201d Th\u00ec h\u00e3y r\u00fat g\u1ecdn c\u00f2n th\u1ebf n\u00e0y th\u00f4i: \u201cCh\u00e0o anh XYZ, t\u00f4i \u0111\u1ebfn t\u1eeb …, kh\u00f4ng bi\u1ebft c\u1eeda h\u00e0ng ABC c\u1ee7a anh \u0111\u00e3 d\u00f9ng gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd th\u00f4ng minh n\u00e0o ch\u01b0a?\u201d.<\/p>\n

D\u0129 nhi\u00ean cu\u1ed9c n\u00f3i chuy\u1ec7n n\u00e0o c\u0169ng ph\u1ea3i c\u00f3 m\u1edf \u0111\u1ea7u, k\u1ebft th\u00fac, \u0111\u00f3 l\u00e0 quy t\u1eafc t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng t\u1ed1i thi\u1ec3u, nh\u01b0ng b\u1ea1n \u0111ang \u0111i ch\u00e0o h\u00e0ng ch\u1ee9 kh\u00f4ng ph\u1ea3i g\u1ecdi \u0111i\u1ec7n t\u00e2m s\u1ef1. V\u00ec v\u1eady, h\u00e3y t\u1eadp trung m\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a cu\u1ed9c g\u1ecdi, \u0111\u01b0a th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 nh\u1eefng l\u1ee3i \u00edch m\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ec3 thu h\u00fat, g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u00e0 tr\u00e1nh s\u1ef1 nh\u00e0m ch\u00e1n cho kh\u00e1ch h\u00e0ng, g\u00f3p ph\u1ea7n t\u0103ng t\u1ec9 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c g\u1ecdi.<\/p>\n

6. Thay nh\u1eefng c\u00e2u h\u1ecfi b\u1eb1ng l\u1eddi \u0111\u1ec1 ngh\u1ecb<\/h2>\n

Sai l\u1ea7m m\u00e0 nhi\u1ec1u nh\u00e2n vi\u00ean Telesales m\u1eafc ph\u1ea3i khi ch\u00e0o h\u00e0ng l\u00e0 h\u1ecfi kh\u00e1ch qu\u00e1 d\u1ed3n d\u1eadp, khi\u1ebfn h\u1ecd c\u1ea3m gi\u00e1c nh\u01b0 m\u00ecnh \u0111ang b\u1ecb tra kh\u1ea3o ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n.\u00a0 L\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, b\u1ea1n lu\u00f4n ph\u1ea3i c\u00f3 \u00fd th\u1ee9c h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0 v\u1ea5n gi\u00fap kh\u00e1ch h\u00e0ng ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n

H\u00e3y gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng b\u1eb1ng s\u1ef1 l\u1ef1a ch\u1ecdn m\u1ed9t trong hai. V\u00ed d\u1ee5: \u201cV\u1eady em c\u00f3 th\u1ec3 g\u1eb7p anh Minh v\u00e0o th\u1ee9 3 hay th\u1ee9 4 tu\u1ea7n t\u1edbi? V\u00e0o l\u00fac 9h00 s\u00e1ng hay 3h30 chi\u1ec1u? T\u1ea1i v\u0103n ph\u00f2ng hay \u0111\u1ecba \u0111i\u1ec3m n\u00e0o kh\u00e1c?\u201d<\/p>\n

\"\"<\/p>\n

Kh\u00e9o l\u00e9o k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi b\u1eb1ng m\u1edf ra m\u1ed9t cu\u1ed9c h\u1eb9n m\u1edbi<\/em><\/p>\n

C\u00f2n n\u1ebfu kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c t\u1eeb ch\u1ed1i b\u1ea1n th\u00ec sao? Khi n\u00e0y, b\u1ea1n \u0111\u1eebng c\u1ed1 g\u1eafng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng m\u00e0 h\u00e3y s\u1eed d\u1ee5ng ngh\u1ec7 thu\u1eadt kinh doanh, ngh\u1ec7 thu\u1eadt giao ti\u1ebfp c\u1ee7a m\u00ecnh \u0111\u1ec3 l\u00e1i cu\u1ed9c g\u1eb7p sang m\u1ed9t v\u1ea5n \u0111\u1ec1 kh\u00e1c ho\u1eb7c l\u00f9i cu\u1ed9c h\u1eb9n sang m\u1ed9t c\u01a1 h\u1ed9i kh\u00e1c t\u1ed1t h\u01a1n.<\/p>\n

V\u00ed d\u1ee5: \u201cAnh Minh y\u00ean t\u00e2m, em ch\u1ec9 mu\u1ed1n g\u1eb7p \u0111\u1ec3 trao \u0111\u1ed5i v\u1edbi anh v\u1ec1 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u00e0o t\u1ea1o m\u1edbi b\u00ean em ch\u1ee9 anh ch\u01b0a c\u1ea7n quy\u1ebft \u0111\u1ecbnh mua\u2026 N\u1ebfu tu\u1ea7n n\u00e0y anh b\u1eadn, em s\u1ebd g\u1ecdi l\u1ea1i anh v\u00e0o gi\u1edd n\u00e0y tu\u1ea7n sau nh\u00e9?\u201d D\u00f9 b\u1ea1n s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0o \u0111i ch\u0103ng n\u1eefa \u0111\u1ec3 v\u01b0\u1ee3t qua s\u1ef1 t\u1eeb ch\u1ed1i ch\u1ed1ng \u0111\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea1n c\u0169ng c\u1ea7n nh\u1edb m\u1ed9t nguy\u00ean t\u1eafc \u0111\u00e3 tr\u1edf th\u00e0nh\u00a0b\u00ed quy\u1ebft kinh doanh.<\/strong>\u00a0K\u1ebft th\u00fac m\u1ed7i cu\u1ed9c g\u1ecdi ph\u1ea3i m\u1edf \u0111\u01b0\u1eddng cho m\u1ed9t cu\u1ed9c g\u1ecdi ho\u1eb7c m\u1ed9t cu\u1ed9c g\u1eb7p ti\u1ebfp theo.<\/p>\n

7. \u0110\u01b0a ra l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng<\/span><\/h2>\n

L\u00e0m quen v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ec3 h\u1ecd kh\u00f4ng d\u1eadp m\u00e1y ngay t\u1ea1i nh\u1eefng gi\u00e2y \u0111\u1ea7u ti\u00ean \u0111\u00e3 kh\u00f3 kh\u0103n, nh\u01b0ng \u0111\u1ec3 h\u1ecd l\u1eafng nghe h\u1ebft nh\u1eefng l\u1eddi gi\u1edbi thi\u1ec7u c\u1ee7a b\u1ea1n v\u1ec1 s\u1ea3n ph\u1ea9m c\u0169ng kh\u00f4ng h\u1ec1 \u0111\u01a1n gi\u1ea3n. Thay v\u00ec tr\u00ecnh b\u00e0y nh\u01b0 m\u1ed9t c\u00e1i m\u00e1y, n\u00f3i m\u1ecdi th\u1ee9 d\u1eadp khu\u00f4n theo \u0111\u00fang k\u1ecbch b\u1ea1n th\u00ec t\u1ea1i sao b\u1ea1n kh\u00f4ng \u0111\u00e1nh th\u1eb3ng v\u00e0o nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

V\u00ed d\u1ee5 kh\u00e1ch h\u00e0ng m\u1edf m\u1ed9t ti\u1ec7m t\u1ea1p h\u00f3a, b\u1ea1n h\u00e3y n\u00f3i l\u00e0 b\u1ea1n bi\u1ebft ti\u1ec7m t\u1ea1p h\u00f3a c\u00f3 r\u1ea5t nhi\u1ec1u s\u1ea3n ph\u1ea9m, mu\u1ed1n qu\u1ea3n l\u00fd b\u1eb1ng c\u00e1ch truy\u1ec1n th\u1ed1ng s\u1ebd g\u1eb7p r\u1ea5t nhi\u1ec1u kh\u00f3 kh\u0103n. V\u00ec v\u1eady kh\u00e1ch h\u00e0ng n\u00ean c\u00f3 m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng, \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7, v\u1edbi c\u00e1c t\u00ednh n\u0103ng \u01b0u vi\u1ec7t th\u1ebf n\u00e0y, th\u1ebf n\u00e0y,\u2026 v\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00ean b\u1ea1n c\u00f3 \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng \u0111i\u1ec1u \u0111\u00f3. Kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u00fang v\u1edbi nh\u1eefng g\u00ec h\u1ecd c\u1ea7n th\u00ec ngay l\u1eadp t\u1ee9c s\u1ebd n\u1ea3y sinh nhu c\u1ea7u mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n m\u00e0 th\u00f4i.<\/p>\n

\"c\u00e1ch<\/p>\n

\u0110\u01b0a ra l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng khi t\u01b0 v\u1ea5n \u0111\u1ec3 g\u00e2y \u1ea5n t\u01b0\u1ee3ng<\/span><\/em><\/p>\n

8.\u00a0Kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf<\/span><\/h2>\n

Kh\u00f4ng ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n \u0111\u01b0\u1ee3c ph\u00e9p coi th\u01b0\u1eddng hay c\u00f3 th\u00e1i \u0111\u1ed9 th\u1edd \u01a1 v\u1edbi kh\u00e1ch h\u00e0ng, d\u00f9 th\u1ebf n\u00e0o th\u00ec kh\u00e1ch h\u00e0ng v\u1eabn l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf. Khi n\u00f3i chuy\u1ec7n kh\u00f4ng n\u00ean gi\u00e0nh l\u1eddi v\u1edbi kh\u00e1ch, kh\u00f4ng n\u00ean chen ngang, kh\u00f4ng l\u00ean cao gi\u1ecdng, c\u1ea7n lu\u00f4n nh\u00fan ng\u01b0\u1eddng, m\u1ec1m m\u1ecfng v\u00e0 t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng. D\u00f9 h\u1ecd n\u00f3i \u0111\u00fang n\u00f3i sai hay t\u1ecf v\u1ebb kh\u00f3 ch\u1ecbu th\u00ec v\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi c\u1ea7n h\u1ecd b\u1ea1n c\u0169ng ph\u1ea3i \u1ee9ng ph\u00f3 cho t\u1ed1t \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. \u0110\u00f4i khi ng\u01b0\u1eddi kh\u00f3 t\u00ednh l\u1ea1i l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u1ea5t.<\/p>\n

9. H\u1ecdc c\u00e1ch v\u01b0\u1ee3t qua th\u01b0 k\u00fd th\u00f4ng minh<\/h2>\n

C\u00f3 th\u1ec3 b\u1ea1n \u0111\u00e3 chu\u1ea9n b\u1ecb, luy\u1ec7n t\u1eadp r\u1ea5t k\u1ef9 l\u01b0\u1ee1ng nh\u1eefng n\u1ed9i dung c\u0169ng nh\u01b0 chu\u1ea9n b\u1ecb t\u00e2m l\u00fd t\u1ed1t nh\u1ea5t \u0111\u1ec3 c\u00f3 th\u1ec3 thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh trong cu\u1ed9c telesales. Nh\u01b0ng nh\u1eefng \u0111i\u1ec1u \u1ea5y c\u00f3 th\u1ec3 s\u1ebd tr\u1edf th\u00e0nh v\u00f4 ngh\u0129a n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c c\u00f4 th\u01b0 k\u00fd th\u00f4ng minh \u2013 ng\u01b0\u1eddi c\u00f3 nhi\u1ec7m v\u1ee5 ng\u0103n ch\u1eb7n c\u00e1c cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0 ch\u1ecdn l\u1ecdc ra nh\u1eefng cu\u1ed9c g\u1ecdi quan tr\u1ecdng trong s\u1ed1 h\u00e0ng tr\u0103m cu\u1ed9c g\u1ecdi \u0111\u1ebfn c\u00f4ng ty h\u00e0ng ng\u00e0y.\u00a0\u0110\u00e3 c\u00f3 nhi\u1ec1u ng\u01b0\u1eddi telesales th\u1ea5t b\u1ea1i do kh\u00f4ng bi\u1ebft c\u00e1ch v\u01b0\u1ee3t qua \u201cc\u1eeda\u201d \u0111\u1ea7u ti\u00ean n\u00e0y. Do v\u1eady, th\u1eed th\u00e1ch \u0111\u1ea7u ti\u00ean m\u00e0 ng\u01b0\u1eddi telesales c\u1ea7n ph\u1ea3i v\u01b0\u1ee3t qua l\u00e0 \u201cnh\u1eefng c\u00f4 th\u01b0 k\u00fd th\u00f4ng minh\u201d.<\/p>\n

\u0110a ph\u1ea7n Telesales \u0111\u1ec1u b\u1ecb t\u1eeb ch\u1ed1i kh\u00e9o ngay khi gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n v\u00e0 c\u00f4ng ty v\u00ec \u0111\u1ec3 l\u1ed9 m\u00ecnh ch\u1ec9 l\u00e0 \u201cnh\u00e2n vi\u00ean ch\u00e0o h\u00e0ng\u201d. \u0110\u1ec3 c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh \u0111\u01b0\u1ee3c th\u1eed th\u00e1ch \u0111\u1ea7u ti\u00ean, b\u1ea1n c\u1ea7n chu\u1ea9n b\u1ecb th\u1eadt k\u1ef9 l\u01b0\u1ee1ng v\u00e0 l\u00e0m sao cho nh\u1eefng c\u00f4 th\u01b0 k\u00fd th\u00f4ng minh hi\u1ec3u v\u1ea5n \u0111\u1ec1 b\u1ea1n \u0111ang tr\u00ecnh b\u00e0y r\u1ea5t quan tr\u1ecdng. C\u00e1ch ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 \u201c\u0111\u00e1nh l\u1eeba\u201d s\u1ef1 c\u1ea3nh gi\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 h\u00e3y c\u1ed1 g\u1eafng l\u00e0m cho v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n tr\u1edf n\u00ean c\u1ea5p b\u00e1ch v\u01b0\u1ee3t qu\u00e1 t\u1ea7m gi\u1ea3i quy\u1ebft c\u1ee7a h\u1ecd.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i \u0111\u01a1n gi\u1ea3n, b\u1ea1n c\u00f3 m\u1ed9t c\u00f4ng chuy\u1ec7n h\u1ee3p t\u00e1c mu\u1ed1n b\u00e0n v\u1edbi S\u1ebfp c\u1ee7a h\u1ecd. N\u1ebfu b\u1ea1n bi\u1ebft t\u00ean v\u1ecb S\u1ebfp \u0111\u00f3 h\u00e3y nh\u1eafc \u0111\u1ebfn \u0111\u1ec3 t\u0103ng th\u00eam l\u00f2ng tin c\u1ee7a c\u00e1c th\u01b0 k\u00fd. Nh\u01b0ng b\u1ea1n n\u00ean nh\u1edb, h\u00e3y n\u00f3i ng\u1eafn g\u1ecdn v\u1edbi ch\u1ea5t gi\u1ecdng m\u1ea1nh m\u1ebd v\u00e0 kh\u1ea9n c\u1ea5p. \u0110\u01a1n gi\u1ea3n th\u1ebf n\u00e0y: \u201cXin ch\u00e0o, h\u00e3y cho t\u00f4i g\u1eb7p gi\u00e1m \u0111\u1ed1c XYZ c\u1ee7a qu\u00fd c\u00f4ng ty, t\u00f4i mu\u1ed1n b\u00e0n v\u1ec1 v\u1ea5n \u0111\u1ec1 h\u1ee3p t\u00e1c \u0111\u1ec3 th\u00fac \u0111\u1ea9y doanh s\u1ed1 cho c\u00f4ng ty m\u00ecnh!\u201d B\u1ea1n c\u00e0ng th\u1ec3 hi\u1ec7n t\u00ednh kh\u1ea9n c\u1ea5p c\u1ee7a v\u1ea5n \u0111\u1ec1 s\u1ebd c\u00e0ng c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u00e1nh l\u1ea1c h\u01b0\u1edbng th\u01b0 k\u00fd. N\u00ean d\u00f9ng c\u00e1c c\u00e2u ng\u1eafn v\u00e0 nh\u1ea5n m\u1ea1nh tr\u1ecdng \u0111i\u1ec3m.<\/p>\n

Ngo\u00e0i ra b\u1ea1n c\u00f3 th\u1ec3 chu\u1ea9n b\u1ecb th\u00eam c\u00e1c k\u1ecbch b\u1ea3n, ph\u01b0\u01a1ng \u00e1n kh\u00e1c nh\u01b0 g\u1ecdi ngo\u00e0i gi\u1edd h\u00e0nh ch\u00ednh \u0111\u1ec3 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch telesales c\u1ee7a m\u00ecnh.<\/p>\n

10. Lu\u00f4n gi\u1eef th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c<\/h2>\n

Trong h\u00e0ng tr\u0103m cu\u1ed9c g\u1ecdi m\u1ed7i ng\u00e0y, t\u1ef7 l\u1ec7 b\u1ea1n c\u00f3 cu\u1ed9c \u0111\u1ed1i tho\u1ea1i th\u1ef1c s\u1ef1 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00f4i khi ch\u01b0a \u0111\u01b0\u1ee3c 10%, s\u1ed1 c\u00f2n l\u1ea1i n\u1ebfu may m\u1eafn h\u1ecd s\u1ebd n\u00f3i t\u1eeb ch\u1ed1i sau khi b\u1ea1n gi\u1edbi thi\u1ec7u, \u00a0v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh h\u1ecd s\u1ebd c\u00fap \u0111i\u1ec7n tho\u1ea1i ngay, th\u1eadm ch\u00ed l\u00e0 bu\u00f4ng l\u1eddi ch\u1eedi b\u1edbi v\u00ec b\u1ecb l\u00e0m phi\u1ec1n. T\u00ecnh tr\u1ea1ng n\u00e0y di\u1ec5n ra h\u00e0ng ng\u00e0y r\u1ea5t d\u1ec5 khi\u1ebfn c\u00e1c Telesale r\u01a1i v\u00e0o c\u1ea3m gi\u00e1c \u1ee9c ch\u1ebf, c\u0103ng th\u1eb3ng, \u1ea3nh h\u01b0\u1edfng t\u1edbi ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi sau \u0111\u00f3.<\/p>\n

V\u00ec v\u1eady gi\u1eef th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c l\u00e0 c\u00e1ch ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u1ef1c k\u1ef3 quan tr\u1ecdng v\u1edbi b\u1ea1n, m\u1ed9t nh\u00e2n vi\u00ean ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c gi\u00fap b\u1ea1n gi\u1eef \u0111\u01b0\u1ee3c \u0111am m\u00ea, nhi\u1ec7t huy\u1ebft c\u1ee7a m\u00ecnh v\u1edbi ngh\u1ec1 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i m\u00e0 b\u1ea1n \u0111ang theo \u0111u\u1ed5i. \u0110\u1ed3ng th\u1eddi, th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c c\u00f2n gi\u00fap b\u1ea1n t\u1ef1 tin th\u1ec3 hi\u1ec7n kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh, linh ho\u1ea1t trong c\u00e1c t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd v\u00e0 \u0111\u1ec3 l\u1ea1i trong l\u00f2ng kh\u00e1ch h\u00e0ng h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p, gia t\u0103ng kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

\"c\u00e1ch<\/p>\n

H\u00e3y lu\u00f4n m\u1ec9m c\u01b0\u1eddi khi g\u1ecdi \u0111i\u1ec7n \u0111\u1ec3 cu\u1ed9c t\u01b0 v\u1ea5n hi\u1ec7u qu\u1ea3<\/em><\/p>\n

M\u1ed9t s\u1ed1 g\u1ee3i \u00fd nho nh\u1ecf gi\u00fap b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c tinh th\u1ea7n t\u00edch c\u1ef1c nh\u01b0: H\u00e3y th\u01b0 gi\u00e3n sau s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi nh\u1ea5t \u0111\u1ecbnh ho\u1eb7c t\u1ef1 chia th\u1eddi gian ngh\u1ec9 ng\u01a1i xen k\u1ebd v\u1edbi l\u00e0m vi\u1ec7c. Nghe m\u1ed9t b\u1ea3n nh\u1ea1c hay ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 tr\u00f2 chuy\u1ec7n v\u1edbi \u0111\u1ed3ng nghi\u1ec7p s\u1ebd khi\u1ebfn b\u1ea1n c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n, \u0111\u1eebng gi\u1eef b\u1ef1c t\u1ee9c trong ng\u01b0\u1eddi, ch\u1ec9 khi\u1ebfn b\u1ea1n th\u00eam u\u1ec3 o\u1ea3i v\u00e0 ch\u00e1n n\u1ea3n m\u00e0 th\u00f4i.<\/p>\n

 <\/p>\n

11. \u0110\u1eebng bi\u1ebfn cu\u1ed9c g\u1ecdi th\u00e0nh m\u1ed9t chi\u1ec1u<\/h2>\n

N\u00f3i qu\u00e1 nhi\u1ec1u l\u00e0 b\u1ec7nh ngh\u1ec1 nghi\u1ec7p m\u00e0 c\u00e1c Telesale th\u01b0\u1eddng g\u1eb7p ph\u1ea3i, v\u00ec th\u1eddi gian cho m\u1ed7i cu\u1ed9c g\u1ecdi kh\u00e1 ng\u1eafn m\u00e0 ai c\u0169ng mu\u1ed1n \u0111\u01b0a c\u00e0ng nhi\u1ec1u th\u00f4ng tin \u0111\u1ebfn kh\u00e1ch h\u00e0ng c\u00e0ng t\u1ed1t. Nh\u01b0ng \u0111\u00e2y l\u1ea1i ch\u00ednh l\u00e0 sai l\u1ea7m khi\u1ebfn b\u1ea1n th\u1ea5t b\u1ea1i, n\u00f3 bi\u1ebfn cu\u1ed9c g\u1ecdi th\u00e0nh m\u1ed9t chi\u1ec1u, kh\u00f4ng h\u1ec1 c\u00f3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, l\u00e0m h\u1ecd c\u1ea3m th\u1ea5y nh\u00e0m ch\u00e1n v\u00e0 kh\u00f4ng th\u1ec3 nh\u1edb h\u1ebft to\u00e0n b\u1ed9 nh\u1eefng g\u00ec b\u1ea1n n\u00f3i. Th\u1ebf n\u00ean c\u00e1ch ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3 l\u00e0 xen k\u1ebd v\u00e0o nh\u1eefng \u0111o\u1ea1n gi\u1edbi thi\u1ec7u h\u00e3y h\u1ecfi \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng ho\u1eb7c \u0111\u01b0a ra l\u1eddi \u0111\u1ec1 ngh\u1ecb n\u00e0o \u0111\u00f3.<\/p>\n

Vi\u1ec7c b\u1ea1n v\u1eeba gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh v\u1eeba xen k\u1ebd h\u1ecfi \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng gi\u00fap kh\u00e1ch h\u00e0ng h\u1ee9ng th\u00fa h\u01a1n v\u1edbi cu\u1ed9c g\u1ecdi. \u0110\u1ed3ng th\u1eddi, d\u1ef1a v\u00e0o c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch b\u1ea1n s\u1ebd hi\u1ec3u h\u01a1n v\u1ec1 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 h\u01b0\u1edbng kh\u00e1ch h\u00e0ng \u0111\u1ebfn s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng h\u01a1n, g\u00f3p ph\u1ea7n gia t\u0103ng kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c g\u1ecdi ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

12.\u00a0\u0110\u00fac r\u00fat kinh nghi\u1ec7m sau m\u1ed7i cu\u1ed9c g\u1ecdi<\/span><\/h2>\n

Kinh nghi\u1ec7m l\u00e0 kinh qua, nghi\u1ec7m l\u1ea1i v\u00e0 \u00e1p d\u1ee5ng ngay. N\u1ebfu b\u1ea1n mu\u1ed1n telesales chuy\u00ean nghi\u1ec7p b\u1ea1n n\u00ean c\u00f3 \u00fd th\u1ee9c th\u01b0\u1eddng xuy\u00ean \u0111\u00fac r\u00fat kinh nghi\u1ec7m c\u1ee7a m\u00ecnh sau m\u1ed7i cu\u1ed9c g\u1ecdi. B\u1ea1n c\u00f3 th\u1ec3 nh\u1edd \u0111\u1ed3ng nghi\u1ec7p h\u1ed7 tr\u1ee3 ho\u1eb7c t\u1ef1 b\u1ea3n th\u00e2n m\u00ecnh r\u00fat ra c\u00e1c b\u00e0i h\u1ecdc \u0111\u1ec3 l\u1ea7n sau m\u00ecnh l\u00e0m t\u1ed1t h\u01a1n.<\/p>\n

Trong qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i qua \u0111i\u1ec7n tho\u1ea1i, h\u00e3y nh\u1edb d\u00f9ng tay thu\u1eadn c\u1ee7a m\u00ecnh ghi l\u1ea1i c\u00e1c th\u00f4ng tin quan tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o cu\u1ed1n s\u1ed5 b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n. H\u00e3y t\u1ed5ng h\u1ee3p v\u00e0 l\u01b0u gi\u1eef l\u1ea1i c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft. T\u1ed5ng k\u1ebft v\u00e0 r\u00fat ra b\u00e0i h\u1ecdc sau m\u1ed7i cu\u1ed9c telesales gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 nh\u00ecn nh\u1eadn \u0111\u01b0\u1ee3c \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a m\u00ecnh, gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng ti\u1ebfp theo linh ho\u1ea1t h\u01a1n v\u00e0 chu\u1ea9n b\u1ecb c\u00e1c c\u00e1ch ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3 h\u01a1n cho l\u1ea7n sau.<\/p>\n

D\u00f9 telesales th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i, b\u1ea1n c\u0169ng c\u00f3 quy\u1ec1n t\u1ef1 h\u00e0o, b\u1ea1n \u0111ang tr\u00ean con \u0111\u01b0\u1eddng tr\u1edf th\u00e0nh ng\u01b0\u1eddi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p. Kh\u00e1ch h\u00e0ng n\u00f3i \u201ckh\u00f4ng\u201d \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 h\u1ecd s\u1ebd \u201ckh\u00f4ng mua h\u00e0ng\u201d m\u00e0 b\u1ea1n ph\u1ea3i hi\u1ec3u l\u00e0 \u201cch\u01b0a ph\u1ea3i l\u00fac n\u00e0y\u201d ho\u1eb7c b\u1ea1n \u0111ang ti\u1ebfp c\u1eadn ng\u01b0\u1eddi \u201ckh\u00f4ng c\u00f3 \u0111\u1ee7 th\u1ea9m quy\u1ec1n quy\u1ebft \u0111\u1ecbnh\u201d. B\u1ea1n h\u00e3y suy ngh\u0129 v\u00e0 ti\u1ebfp c\u1eadn theo m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p kh\u00e1c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

Ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 kh\u00f3 kh\u0103n c\u1ee7a m\u1ed7i telesales, t\u1eeb hai ng\u01b0\u1eddi kh\u00f4ng quen bi\u1ebft, telesales c\u00f3 nhi\u1ec7m v\u1ee5 g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng, thu h\u00fat h\u1ecd nghe gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, thuy\u1ebft ph\u1ee5c h\u1ecd mua h\u00e0ng, gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc\u2026M\u1ed9t c\u00f4ng vi\u1ec7c kh\u00f4ng h\u1ec1 \u0111\u01a1n gi\u1ea3n, ch\u00ednh v\u00ec v\u1eady m\u1ed7i telesales c\u1ea7n chu\u1ea9n b\u1ecb cho m\u00ecnh m\u1ed9t k\u1ebf ho\u1ea1ch ch\u00e0o h\u00e0ng chi ti\u1ebft v\u00e0 c\u1ea9n th\u1eadn \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c cao nh\u1ea5t.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ti\u1ebfp th\u1ecb qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 m\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3ng b\u00e1 v\u1edbi chi ph\u00ed t\u01b0\u01a1ng \u0111\u1ed1i r\u1ebb, h\u01b0\u1edbng \u0111\u1ebfn \u0111\u00fang m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng. Nh\u01b0ng \u0111\u1ec3 c\u00f3 th\u1ec3\u00a0thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng\u00a0mua s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh l\u00e0 \u0111i\u1ec1u kh\u00f4ng \u0111\u01a1n gi\u1ea3n. Sau \u0111\u00e2y ch\u00fang t\u00f4i s\u1ebd g\u1ee3i \u00fd 12 c\u00e1ch […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5838"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5838"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5838\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}