{"id":5841,"date":"2023-11-29T11:01:11","date_gmt":"2023-11-29T11:01:11","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5841"},"modified":"2023-11-29T19:41:30","modified_gmt":"2023-11-29T19:41:30","slug":"7-meo-vang-de-chao-hang-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/7-meo-vang-de-chao-hang-qua-dien-thoai.html","title":{"rendered":"7 &#8220;m\u1eb9o v\u00e0ng&#8221; \u0111\u1ec3 ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i"},"content":{"rendered":"<p>S\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 b\u00f9ng n\u1ed5\u00a0c\u00f4ng ngh\u1ec7 th\u00f4ng tin\u00a0trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y t\u1ea1i Vi\u1ec7t Nam \u0111ang m\u1edf ra m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1edbi: k\u1ef9 n\u0103ng ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Gi\u1eef nhi\u1ec7m v\u1ee5 n\u00e0y \u1edf c\u00e1c doanh nghi\u1ec7p l\u00e0 b\u1ed9 ph\u1eadn\u00a0Telesales.<\/p>\n<p>B\u00ean c\u1ea1nh nh\u1eefng y\u1ebfu t\u1ed1 thu\u1eadn l\u1ee3i v\u1ec1 m\u1eb7t th\u1eddi gian, chi ph\u00ed \u0111i l\u1ea1i, ph\u01b0\u01a1ng ph\u00e1p b\u00e1n h\u00e0ng m\u1edbi c\u0169ng \u1ea9n ch\u1ee9a nhi\u1ec1u th\u1eed th\u00e1ch \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi b\u00e1n h\u00e0ng ph\u1ea3i v\u01b0\u1ee3t qua. 7 ch\u00eca kh\u00f3a v\u00e0ng d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u00eam kinh nghi\u1ec7m th\u1ef1c hi\u1ec7n nh\u1eefng cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i ch\u00e0o h\u00e0ng th\u00e0nh c\u00f4ng.<\/p>\n<p><strong>1. Chu\u1ea9n b\u1ecb th\u1eadt k\u1ef9 n\u1ed9i dung cu\u1ed9c g\u1ecdi<\/strong><\/p>\n<p>Kh\u00f4ng-chu\u1ea9n-b\u1ecb l\u00e0 chu\u1ea9n-b\u1ecb cho s\u1ef1 th\u1ea5t b\u1ea1i. \u0110\u00f3 l\u00e0 nguy\u00ean t\u1eafc b\u1ea5t di b\u1ea5t d\u1ecbch c\u1ee7a b\u1ea5t c\u1ee9 ng\u00e0nh ngh\u1ec1 n\u00e0o. D\u00f9 b\u1ea1n c\u00f3 l\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p b\u1ecf qua giai \u0111o\u1ea1n n\u00e0y.<\/p>\n<p>Tr\u01b0\u1edbc m\u1ed7i cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i, h\u00e3y t\u00ecm hi\u1ec3u th\u1eadt k\u1ef9 nh\u1eefng th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 n\u1ebfu c\u00f3 th\u1ec3 h\u00e3y thu th\u1eadp th\u00f4ng tin li\u00ean quan \u0111\u1ebfn c\u00e1 t\u00ednh, th\u00f3i quen, s\u1edf th\u00edch c\u1ee7a ng\u01b0\u1eddi b\u1ea1n s\u1ebd th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi. H\u00e3y v\u1ea1ch ra cu\u1ed1n s\u1ed5 b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n v\u1ec1 m\u1ee5c \u0111\u00edch cu\u1ed9c g\u1ecdi, nh\u1eefng th\u00f4ng tin b\u1ea1n s\u1ebd trao \u0111\u1ed5i v\u00e0 nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi cho nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u201cb\u1eaft b\u00ed\u201d b\u1ea1n. S\u1ef1 chu\u1ea9n b\u1ecb c\u1ee7a b\u1ea1n c\u00f4ng phu bao nhi\u00eau th\u00ec c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng trong cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i ch\u00e0o h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd cao b\u1ea5y nhi\u00eau.<\/p>\n<p><strong>2. Luy\u1ec7n t\u1eadp tr\u01b0\u1edbc khi di\u1ec5n<\/strong><\/p>\n<p>N\u1ebfu b\u1ea1n l\u00e0 ng\u01b0\u1eddi m\u1edbi v\u00e0o ngh\u1ec1 th\u00ec \u0111\u00e2y l\u00e0 b\u01b0\u1edbc \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng v\u1edbi b\u1ea1n. B\u1ea1n n\u00ean nh\u1edb, khi b\u1ea1n th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi c\u00f3 ngh\u0129a l\u00e0 ch\u00ednh b\u1ea1n \u0111ang l\u00e0 ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n cho h\u00ecnh \u1ea3nh v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a c\u00f4ng ty. B\u1ea1n kh\u00f4ng c\u00f3 quy\u1ec1n \u201cl\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m \u0111\u1ed3 nh\u1eafm\u201d cho nh\u1eefng sai s\u00f3t c\u1ee7a ch\u00ednh m\u00ecnh.<\/p>\n<p>B\u1ea1n n\u00ean nh\u1edd s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a nh\u1eefng \u0111\u1ed3ng nghi\u1ec7p trong qu\u00e1 tr\u00ecnh luy\u1ec7n t\u1eadp. H\u00e3y \u0111\u1ec3 h\u1ecd \u0111\u00f3ng vai kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea1n l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi. S\u1ef1 nh\u1eadn x\u00e9t c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p trong qu\u00e1 tr\u00ecnh b\u1ea1n luy\u1ec7n t\u1eadp s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u00eam nh\u1eefng kinh nghi\u1ec7m qu\u00fd b\u00e1u \u0111\u1ec3 tr\u00e1nh nh\u1eefng sai s\u00f3t c\u00f3 th\u1ec3 x\u1ea3y ra khi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi th\u1eadt. V\u00e0 c\u1ea3 khi b\u1ea1n \u0111\u00e3 l\u00e0 \u201ccao th\u1ee7\u201d trong ngh\u1ec1 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n c\u0169ng n\u00ean d\u00e0nh m\u1ed9t v\u00e0i ph\u00fat \u0111\u1ec3 \u201ct\u01b0\u1edfng t\u01b0\u1ee3ng\u201d ra cu\u1ed9c g\u1ecdi b\u1ea1n chu\u1ea9n b\u1ecb th\u1ef1c hi\u1ec7n.<\/p>\n<p><strong>3. H\u00e3y \u0111\u1ec3 c\u01a1 th\u1ec3 b\u1ea1n th\u01b0 gi\u00e3n<\/strong><\/p>\n<p>B\u1ea1n c\u00f3 bi\u1ebft, khi giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i, hi\u1ec7u qu\u1ea3 th\u00f4ng \u0111i\u1ec7p truy\u1ec1n t\u1ea3i \u0111\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c quy\u1ebft \u0111\u1ecbnh 86% b\u1edfi gi\u1ecdng n\u00f3i v\u00e0 ch\u1ec9 c\u00f3 14% qua n\u1ed9i dung b\u1ea1n trao \u0111\u1ed5i? B\u1edfi v\u1eady t\u01b0 th\u1ebf c\u1ee7a b\u1ea1n trong qu\u00e1 tr\u00ecnh \u0111i\u1ec7n tho\u1ea1i c\u00f3 t\u00e1c \u0111\u1ed9ng \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng \u0111\u1ebfn k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng cu\u1ed9c ch\u00e0o h\u00e0ng.<br \/>\nTr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi, h\u00e3y h\u00edt th\u1edf th\u1eadt s\u00e2u v\u00e0 t\u1ef1 th\u01b0\u1edfng cho m\u00ecnh m\u1ed9t n\u1ee5 c\u01b0\u1eddi vui v\u1ebb. H\u00e3y ng\u1ed3i v\u1edbi t\u01b0 th\u1ebf tho\u1ea3i m\u00e1i nh\u1ea5t, c\u1ea7m \u0111i\u1ec7n tho\u1ea1i b\u1eb1ng tay tr\u00e1i, \u0111\u1ec3 \u1ed1ng nghe c\u00e1ch mi\u1ec7ng 4-5 cm v\u1edbi \u0111\u1ed9 nghi\u00eang 45 \u0111\u1ed9 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u1ecdng n\u00f3i c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i ch\u00ednh x\u00e1c nh\u1ea5t. B\u1ea1n c\u0169ng c\u1ea7n tr\u00e1nh \u0111\u1ec3 khu\u1ef7u tay c\u1ea7m \u0111i\u1ec7n tho\u1ea1i l\u00ean b\u00e0n ho\u1eb7c c\u00e1c \u0111\u1ed9ng t\u00e1c g\u00f2 b\u00f3 g\u00e2y \u00e1p ch\u1ebf cho l\u1ed3ng ng\u1ef1c v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 ph\u00e1t \u00e2m c\u1ee7a b\u1ea1n.<\/p>\n<p><strong>4. V\u01b0\u1ee3t qua th\u01b0 k\u00fd th\u00f4ng minh<\/strong><\/p>\n<p>\u0110\u1ec3 ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c ng\u01b0\u1eddi m\u00e0 b\u1ea1n th\u1ef1c s\u1ef1 mu\u1ed1n g\u1eb7p trong m\u1ed9t c\u00f4ng ty b\u1ea1n \u0111ang nh\u1eafm \u0111\u1ebfn kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u d\u1ec5 d\u00e0ng. Th\u1eed th\u00e1ch \u0111\u1ea7u ti\u00ean m\u00e0 b\u1ea1n c\u1ea7n ph\u1ea3i v\u01b0\u1ee3t qua l\u00e0 \u201cnh\u1eefng c\u00f4 th\u01b0 k\u00fd th\u00f4ng minh\u201d. Nhi\u1ec1u ng\u01b0\u1eddi b\u00e1n h\u00e0ng th\u1ea5t b\u1ea1i do kh\u00f4ng bi\u1ebft c\u00e1ch v\u01b0\u1ee3t qua \u201cc\u1eeda\u201d \u0111\u1ea7u ti\u00ean n\u00e0y.<\/p>\n<p>Th\u01b0 k\u00fd ho\u1eb7c l\u1ec5 t\u00e2n lu\u00f4n c\u00f3 nhi\u1ec7m v\u1ee5 ng\u0103n ch\u1eb7n c\u00e1c cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0 ch\u1ecdn l\u1ecdc ra nh\u1eefng cu\u1ed9c g\u1ecdi quan tr\u1ecdng trong s\u1ed1 h\u00e0ng tr\u0103m cu\u1ed9c g\u1ecdi \u0111\u1ebfn c\u00f4ng ty h\u00e0ng ng\u00e0y. Nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 l\u00e0m sao cho nh\u1eefng c\u00f4 th\u01b0 k\u00fd th\u00f4ng minh hi\u1ec3u v\u1ea5n \u0111\u1ec1 b\u1ea1n \u0111ang tr\u00ecnh b\u00e0y r\u1ea5t quan tr\u1ecdng. B\u00ed quy\u1ebft \u0111\u1ec3 \u201c\u0111\u00e1nh l\u1eeba\u201d s\u1ef1 c\u1ea3nh gi\u00e1c c\u1ee7a c\u00e1c c\u00f4 l\u00e0 h\u00e3y c\u1ed1 g\u1eafng l\u00e0m cho v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n tr\u1edf n\u00ean c\u1ea5p b\u00e1ch v\u01b0\u1ee3t qu\u00e1 t\u1ea7m gi\u1ea3i quy\u1ebft c\u1ee7a h\u1ecd. B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i \u0111\u01a1n gi\u1ea3n, b\u1ea1n c\u00f3 m\u1ed9t c\u00f4ng chuy\u1ec7n h\u1ee3p t\u00e1c mu\u1ed1n b\u00e0n v\u1edbi s\u1ebfp c\u1ee7a h\u1ecd. N\u1ebfu b\u1ea1n bi\u1ebft t\u00ean v\u1ecb s\u1ebfp \u0111\u00f3 h\u00e3y nh\u1eafc \u0111\u1ebfn \u0111\u1ec3 t\u0103ng th\u00eam l\u00f2ng tin c\u1ee7a c\u00e1c th\u01b0 k\u00fd. N\u00ean nh\u1edb, h\u00e3y n\u00f3i ng\u1eafn g\u1ecdn v\u1edbi ch\u1ea5t gi\u1ecdng m\u1ea1nh m\u1ebd v\u00e0 kh\u1ea9n c\u1ea5p.<\/p>\n<p><strong>5. Ngay l\u1eadp t\u1ee9c thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/p>\n<p>Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 nhi\u1ec1u th\u1eddi gian d\u00e0nh cho b\u1ea1n, nh\u1ea5t l\u00e0 giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i. H\u00e3y \u0111i th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1, \u0111\u1eebng c\u1ed1 d\u00e0i d\u00f2ng gi\u1ea3i th\u00edch. Ngay l\u1eadp t\u1ee9c g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng ch\u1ea5t gi\u1ecdng chuy\u00ean nghi\u1ec7p, \u1ea5m \u00e1p, nghi\u00eam trang nh\u01b0ng v\u1eabn th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng. B\u1ea1n h\u00e3y n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng r\u00f5, b\u1ea1n \u0111ang mang \u0111\u1ebfn nh\u1eefng gi\u00e1 tr\u1ecb v\u00e0 l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>V\u00ed d\u1ee5, n\u1ebfu b\u1ea1n mu\u1ed1n ch\u00e0o h\u00e0ng v\u1edbi d\u1ecbch v\u1ee5 l\u00e0 c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o tr\u1ef1c tuy\u1ebfn, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: \u201cCh\u00e0o anh Minh, Em l\u00e0 H\u01b0\u01a1ng b\u00ean T\u1eadp \u0111o\u00e0n GK. Em g\u1ecdi \u0111i\u1ec7n cho anh v\u1edbi mong mu\u1ed1n gi\u1edbi thi\u1ec7u \u0111\u1ebfn doanh nghi\u1ec7p m\u1ed9t gi\u1ea3i ph\u00e1p cho ph\u00e9p anh gi\u1ea3m 50% chi ph\u00ed \u0111\u00e0o t\u1ea1o, ti\u1ebft ki\u1ec7m 60% th\u1eddi gian h\u1ecdc t\u1eadp v\u00e0 n\u00e2ng cao 25% hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c\u201d.<\/p>\n<p>N\u1ebfu b\u1ea1n xin m\u1ed9t cu\u1ed9c g\u1eb7p 30 ph\u00fat hay 1 ti\u1ebfng \u0111\u1ed3ng h\u1ed3 \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 r\u1ea5t kh\u00f3. H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng b\u1ea1n kh\u00f4ng l\u00e0m m\u1ea5t nhi\u1ec1u th\u1eddi gian c\u1ee7a h\u1ecd b\u1eb1ng \u0111\u1ec1 ngh\u1ecb m\u1ed9t cu\u1ed9c h\u1eb9n 5-10 ph\u00fat. B\u1edfi b\u1ea1n c\u1ea7n bi\u1ebft, khi \u0111\u00e3 g\u1eb7p r\u1ed3i th\u00ec 5 ph\u00fat hay 30 ph\u00fat l\u00e0 nh\u01b0 nhau.<\/p>\n<p><strong>6. H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn hai trong m\u1ed9t<\/strong><\/p>\n<p>L\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, b\u1ea1n lu\u00f4n ph\u1ea3i c\u00f3 \u00fd th\u1ee9c h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0 v\u1ea5n gi\u00fap kh\u00e1ch h\u00e0ng ra quy\u1ebft \u0111\u1ecbnh. H\u00e3y gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 m\u1ed9t quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng b\u1eb1ng s\u1ef1 l\u1ef1a ch\u1ecdn m\u1ed9t trong hai.<\/p>\n<p>V\u00ed d\u1ee5: \u201cV\u1eady em c\u00f3 th\u1ec3 g\u1eb7p anh Minh v\u00e0o th\u1ee9 3 hay th\u1ee9 4 tu\u1ea7n t\u1edbi? V\u00e0o l\u00fac 9h00 s\u00e1ng hay 3h30 chi\u1ec1u? T\u1ea1i v\u0103n ph\u00f2ng hay \u0111\u1ecba \u0111i\u1ec3m n\u00e0o kh\u00e1c?\u201d<\/p>\n<p>N\u1ebfu kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c t\u1eeb ch\u1ed1i b\u1ea1n, b\u1ea1n \u0111\u1eebng c\u1ed1 g\u1eafng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng. H\u00e3y l\u00e1i cu\u1ed9c g\u1eb7p sang m\u1ed9t v\u1ea5n \u0111\u1ec1 kh\u00e1c ho\u1eb7c l\u00f9i cu\u1ed9c h\u1eb9n sang m\u1ed9t c\u01a1 h\u1ed9i kh\u00e1c t\u1ed1t h\u01a1n. V\u00ed d\u1ee5: \u201cAnh Minh y\u00ean t\u00e2m, em ch\u1ec9 mu\u1ed1n g\u1eb7p \u0111\u1ec3 trao \u0111\u1ed5i v\u1edbi anh v\u1ec1 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u00e0o t\u1ea1o m\u1edbi b\u00ean em ch\u1ee9 anh ch\u01b0a c\u1ea7n quy\u1ebft \u0111\u1ecbnh mua\u2026 N\u1ebfu tu\u1ea7n n\u00e0y anh b\u1eadn, em s\u1ebd g\u1ecdi l\u1ea1i anh v\u00e0o gi\u1edd n\u00e0y tu\u1ea7n sau nh\u00e9?\u201d<\/p>\n<p>D\u00f9 b\u1ea1n s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0o \u0111i ch\u0103ng n\u1eefa \u0111\u1ec3 v\u01b0\u1ee3t qua s\u1ef1 t\u1eeb ch\u1ed1i ch\u1ed1ng \u0111\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea1n c\u0169ng c\u1ea7n nh\u1edb m\u1ed9t nguy\u00ean t\u1eafc: K\u1ebft th\u00fac m\u1ed7i cu\u1ed9c g\u1ecdi ph\u1ea3i m\u1edf \u0111\u01b0\u1eddng cho m\u1ed9t cu\u1ed9c g\u1ecdi ho\u1eb7c m\u1ed9t cu\u1ed9c g\u1eb7p ti\u1ebfp theo.<\/p>\n<p><strong>7. T\u1ed5ng k\u1ebft b\u00e0i h\u1ecdc sau m\u1ed7i cu\u1ed9c g\u1ecdi<\/strong><\/p>\n<p>Kinh nghi\u1ec7m l\u00e0 kinh qua, nghi\u1ec7m l\u1ea1i v\u00e0 \u00e1p d\u1ee5ng ngay. N\u1ebfu b\u1ea1n mu\u1ed1n tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p b\u1ea1n n\u00ean c\u00f3 \u00fd th\u1ee9c th\u01b0\u1eddng xuy\u00ean \u0111\u00fac r\u00fat kinh nghi\u1ec7m c\u1ee7a m\u00ecnh sau m\u1ed7i cu\u1ed9c g\u1ecdi. B\u1ea1n c\u00f3 th\u1ec3 nh\u1edd \u0111\u1ed3ng nghi\u1ec7p h\u1ed7 tr\u1ee3 ho\u1eb7c t\u1ef1 b\u1ea3n th\u00e2n m\u00ecnh r\u00fat ra c\u00e1c b\u00e0i h\u1ecdc \u0111\u1ec3 l\u1ea7n sau m\u00ecnh l\u00e0m t\u1ed1t h\u01a1n.<\/p>\n<p>Trong qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i qua \u0111i\u1ec7n tho\u1ea1i, h\u00e3y nh\u1edb d\u00f9ng tay thu\u1eadn c\u1ee7a m\u00ecnh ghi l\u1ea1i c\u00e1c th\u00f4ng tin quan tr\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o cu\u1ed1n s\u1ed5 b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n. H\u00e3y t\u1ed5ng h\u1ee3p v\u00e0 l\u01b0u gi\u1eef l\u1ea1i c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft. D\u00f9 th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i, b\u1ea1n c\u0169ng c\u00f3 quy\u1ec1n t\u1ef1 h\u00e0o, b\u1ea1n \u0111ang tr\u00ean con \u0111\u01b0\u1eddng tr\u1edf th\u00e0nh ng\u01b0\u1eddi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p.<\/p>\n<p>Kh\u00e1ch h\u00e0ng n\u00f3i \u201ckh\u00f4ng\u201d kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 h\u1ecd s\u1ebd \u201ckh\u00f4ng mua h\u00e0ng\u201d m\u00e0 b\u1ea1n ph\u1ea3i hi\u1ec3u l\u00e0 \u201cch\u01b0a ph\u1ea3i l\u00fac n\u00e0y\u201d ho\u1eb7c b\u1ea1n \u0111ang ti\u1ebfp c\u1eadn ng\u01b0\u1eddi \u201ckh\u00f4ng c\u00f3 \u0111\u1ee7 th\u1ea9m quy\u1ec1n quy\u1ebft \u0111\u1ecbnh\u201d. B\u00e3n h\u00e3y suy ngh\u0129 v\u00e0 ti\u1ebfp c\u1eadn theo m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p kh\u00e1c hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>S\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 b\u00f9ng n\u1ed5\u00a0c\u00f4ng ngh\u1ec7 th\u00f4ng tin\u00a0trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y t\u1ea1i Vi\u1ec7t Nam \u0111ang m\u1edf ra m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1edbi: k\u1ef9 n\u0103ng ch\u00e0o h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Gi\u1eef nhi\u1ec7m v\u1ee5 n\u00e0y \u1edf c\u00e1c doanh nghi\u1ec7p l\u00e0 b\u1ed9 ph\u1eadn\u00a0Telesales. B\u00ean c\u1ea1nh nh\u1eefng y\u1ebfu t\u1ed1 thu\u1eadn l\u1ee3i v\u1ec1 m\u1eb7t th\u1eddi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5841"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5841"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5841\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}