{"id":5844,"date":"2023-11-30T05:09:24","date_gmt":"2023-11-30T05:09:24","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5844"},"modified":"2023-11-29T20:52:57","modified_gmt":"2023-11-29T20:52:57","slug":"7-sai-lam-pho-bien-de-mac-phai-khi-ban-hang-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/7-sai-lam-pho-bien-de-mac-phai-khi-ban-hang-qua-dien-thoai.html","title":{"rendered":"7 Sai L\u1ea7m Ph\u1ed5 Bi\u1ebfn D\u1ec5 M\u1eafc Ph\u1ea3i Khi B\u00e1n H\u00e0ng Qua \u0110i\u1ec7n Tho\u1ea1i"},"content":{"rendered":"

\u0110\u1ec3 c\u00f3 th\u1ec3\u00a0b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/i><\/b>\u00a0th\u00e0nh c\u00f4ng, c\u00e1c doanh nghi\u1ec7p lu\u00f4n \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean ph\u1ea3i c\u00f3 r\u1ea5t nhi\u1ec1u k\u1ef9 n\u0103ng. Trong \u0111\u00f3 k\u1ef9 n\u0103ng\u00a0giao ti\u1ebfp\u00a0l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng. Tuy nhi\u00ean v\u1eabn kh\u00f4ng \u00edt nh\u00e2n vi\u00ean v\u1eabn m\u1eafc ph\u1ea3i nh\u1eefng sai l\u1ea7m h\u1ebft s\u1ee9c c\u01a1 b\u1ea3n. H\u00e3y c\u00f9ng \u0111i\u1ec3m danh 7 l\u1ed7i sai ph\u1ed5 bi\u1ebfn c\u1ea7n tr\u00e1nh trong\u00a0giao ti\u1ebfp b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0<\/i><\/b>v\u1edbi kh\u00e1ch h\u00e0ng qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/i><\/p>\n

\u01afu \u0110i\u1ec3m C\u1ee7a Ph\u01b0\u01a1ng Ph\u00e1p B\u00e1n H\u00e0ng Qua \u0110i\u1ec7n Tho\u1ea1i<\/b><\/span><\/h2>\n

Kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i mang l\u1ea1i kh\u00e1 nhi\u1ec1u \u01b0u \u0111i\u1ec3m thu\u1eadn l\u1ee3i cho doanh nghi\u1ec7p nh\u01b0:<\/p>\n

    \n
  • Kh\u00e1ch h\u00e0ng s\u1ebd bi\u1ebft \u0111\u1ebfn th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/li>\n
  • Nh\u00e2n vi\u00ean s\u1ebd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n
  • Thu th\u1eadp th\u00f4ng tin c\u0169ng nh\u01b0 s\u1ef1 ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng t\u1eeb kh\u00e1ch h\u00e0ng<\/li>\n
  • Gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m chi ph\u00ed v\u00e0 th\u1eddi gian \u0111\u1ec3 x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u<\/li>\n<\/ul>\n

    Nh\u1eefng Sai L\u1ea7m C\u1ea7n Tr\u00e1nh Khi Giao Ti\u1ebfp B\u00e1n H\u00e0ng Qua \u0110i\u1ec7n Tho\u1ea1i<\/b><\/span><\/h2>\n

    V\u1edbi th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1 ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n nh\u01b0 hi\u1ec7n nay. Vi\u1ec7c\u00a0b\u00e1n h\u00e0ng th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/em>\u00a0kh\u00f4ng c\u00f2n l\u00e0 vi\u1ec7c l\u00e0m qu\u00e1 m\u1edbi m\u1ebb. Tuy nhi\u00ean \u0111\u1ec3 b\u00e1n h\u00e0ng th\u00e0nh c\u00f4ng \u0111\u00f2i h\u1ecfi r\u1ea5t nhi\u1ec1u v\u00e0o vi\u1ec7c giao ti\u1ebfp kh\u00e9o l\u00e9o v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

    Vi\u1ec7c l\u00e0m t\u01b0\u1edfng ch\u1eebng \u0111\u01a1n gi\u1ea3n \u0111\u00f3 l\u1ea1i khi\u1ebfn nhi\u1ec1u nh\u00e2n vi\u00ean b\u1ed1i r\u1ed1i l\u00e0m cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u1ea5t b\u1ea1i. V\u1eady nh\u1eefng sai l\u1ea7m \u0111\u00f3 l\u00e0 g\u00ec? C\u00f9ng kh\u00e1m ph\u00e1 ngay nh\u1eefng th\u00f4ng tin d\u01b0\u1edbi \u0111\u00e2y. C\u1ee5 th\u1ec3:<\/p>\n

    Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng c\u00f3 h\u00ecnh \u1ea3nh chuy\u00ean nghi\u1ec7p<\/b><\/em><\/span><\/h3>\n

    Nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i ch\u00ednh l\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 d\u00f9ng c\u1eed ch\u1ec9, h\u00e0nh \u0111\u1ed9ng \u0111\u1ec3 quan t\u00e2m kh\u00e1ch h\u00e0ng. B\u1edfi v\u1eady, vi\u1ec7c l\u00e0m quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 khi\u1ebfn \u0111\u1ed1i ph\u01b0\u01a1ng c\u1ea3m th\u1ea5y s\u1ef1 chuy\u00ean nghi\u1ec7p th\u00f4ng qua c\u00e1ch giao ti\u1ebfp.<\/p>\n

    Th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1, gi\u1ecdng n\u00f3i d\u1ec5 nghe k\u1ebft h\u1ee3p v\u1edbi k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t gi\u00fap h\u1ecd \u1ea5n t\u01b0\u1ee3ng v\u00e0 ch\u00fa \u00fd \u0111\u1ebfn s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n

    N\u00f3i qu\u00e1 nhi\u1ec1u trong khi tr\u00f2 chuy\u1ec7n v\u00e0 kh\u00f4ng l\u1eafng nghe kh\u00e1ch h\u00e0ng<\/b><\/em><\/span><\/h3>\n

    \u0110\u00e2y l\u00e0 m\u1ed9t sai l\u1ea7m khi b\u00e1n h\u00e0ng m\u00e0 nhi\u1ec1u nh\u00e2n vi\u00ean m\u1eafc ph\u1ea3i. Vi\u1ec7c tr\u00ecnh b\u00e0y qu\u00e1 nhi\u1ec1u s\u1ebd mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c kh\u00f3 ch\u1ecbu khi h\u1ecd kh\u00f4ng th\u1ec3 c\u00f3 c\u01a1 h\u1ed9i \u0111\u01b0a ra \u00fd ki\u1ebfn, quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m.<\/p>\n

    Kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y thu h\u00fat v\u00e0 h\u1ee9ng th\u00fa khi b\u1ea1n n\u00f3i \u0111\u00fang v\u1ea5n \u0111\u1ec1 tr\u1ecdng t\u00e2m, gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft ch\u00ednh x\u00e1c nhu c\u1ea7u m\u00e0 h\u1ecd \u0111ang mong mu\u1ed1n. Do v\u1eady, thay v\u00ec n\u00f3i qu\u00e1 nhi\u1ec1u, b\u1ea1n h\u00e3y quan t\u00e2m v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 xem x\u00e9t m\u1ed1i quan t\u00e2m c\u0169ng nh\u01b0 t\u00ecm c\u00e1ch \u0111\u00e1p \u1ee9ng \u0111\u00fang nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

    \"\"<\/p>\n

    S\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh trong khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng\u00a0<\/b><\/em><\/span><\/h3>\n

    Vi\u1ec7c s\u1eed d\u1ee5ng nh\u1eefng thu\u1eadt ng\u1eef chuy\u00ean ng\u00e0nh trong giao ti\u1ebfp s\u1ebd g\u00e2y kh\u00f3 hi\u1ec3u cho kh\u00e1ch h\u00e0ng. T\u1eeb \u0111\u00f3 mang l\u1ea1i c\u1ea3m gi\u00e1c kh\u00f3 ch\u1ecbu v\u00e0 b\u1ef1c b\u1ed9i. \u0110\u1ed1i ph\u01b0\u01a1ng s\u1ebd b\u1ed1i r\u1ed1i kh\u00f4ng bi\u1ebft n\u00ean t\u01b0\u01a1ng t\u00e1c, tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n sao cho \u0111\u00fang.<\/p>\n

    Thay v\u00ec \u0111\u00f3, h\u00e3y truy\u1ec1n t\u1ea3i \u0111\u1ebfn kh\u00e1ch h\u00e0ng nh\u1eefng th\u00f4ng tin d\u1ec5 hi\u1ec3u nh\u1ea5t. Gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 l\u1ee3i \u00edch m\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c khi l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m. \u0110\u00e2y ch\u00ednh l\u00e0 c\u00e1ch nhanh nh\u1ea5t \u0111\u1ec3 cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u01b0\u1ee3c k\u00e9o d\u00e0i h\u01a1n.<\/p>\n

    Kh\u00f4ng n\u1eafm r\u00f5 th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m b\u1ea1n \u0111ang b\u00e1n<\/b><\/em><\/span><\/h3>\n

    \u0110\u00e3 l\u00e0 ng\u01b0\u1eddi b\u00e1n h\u00e0ng, b\u1ea1n c\u1ea7n ph\u1ea3i hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p. T\u1eeb \u0111\u00f3 b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n, thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c\u00a0 t\u1ed1t nh\u1ea5t.<\/p>\n

    B\u1ea1n c\u1ea7n hi\u1ec3u r\u00f5 v\u1ec1 \u01b0u \u0111i\u1ec3m, l\u1ee3i \u00edch kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c khi l\u1ef1a ch\u1ecdn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m. C\u00f3 nh\u01b0 v\u1eady b\u1ea1n m\u1edbi t\u1ef1 tin trong m\u1ecdi cu\u1ed9c tr\u00f2 chuy\u1ec7n, t\u1ea1o s\u1ef1 thu h\u00fat cho ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n.<\/p>\n

    H\u00e3y cho kh\u00e1ch h\u00e0ng nh\u1eadn th\u1ea5y s\u1ef1 chuy\u00ean nghi\u1ec7p t\u1eeb b\u1ea1n. Tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng th\u00f4ng tin m\u00f4ng lung, m\u01a1 h\u1ed3, kh\u00f4ng ch\u1eafc ch\u1eafn,\u2026<\/p>\n

    Tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng khi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/b><\/em><\/span><\/h3>\n

    Trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, c\u00f3 r\u1ea5t nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed1i ph\u01b0\u01a1ng s\u1ebd kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi b\u1ea1n v\u1ec1 m\u1ed9t quan \u0111i\u1ec3m n\u00e0o \u0111\u00f3. Thay v\u00ec tranh lu\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng b\u1ea1n c\u1ea7n b\u00ecnh t\u0129nh \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. H\u00e3y l\u1eafng nghe nh\u1eefng ph\u1ea3n h\u1ed3i t\u1eeb h\u1ecd \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 kh\u1eafc ph\u1ee5c nh\u1eefng sai ph\u1ea1m.<\/p>\n

    B\u00e1n h\u00e0ng v\u1ed1n d\u0129 l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5; ch\u00ednh v\u00ec v\u1eady b\u1ea1n c\u1ea7n \u0111\u1eb7t mong mu\u1ed1n v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean tr\u00ean c\u00e1i t\u00f4i c\u00e1 nh\u00e2n. C\u00f3 nh\u01b0 v\u1eady b\u1ea1n m\u1edbi d\u1ec5 th\u00e0nh c\u00f4ng trong qu\u00e1 tr\u00ecnh l\u00e0m ngh\u1ec1<\/p>\n

    Khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m m\u00e0 b\u1ea1n \u0111ang b\u00e1n<\/b><\/em><\/span><\/h3>\n

    Kh\u00f4ng ph\u1ea3i kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng c\u00f3 th\u1eddi gian \u0111\u1ec3 nghe m\u1ecdi cu\u1ed9c n\u00f3i chuy\u1ec7n t\u1eeb m\u1ed9t ng\u01b0\u1eddi l\u1ea1. Theo nghi\u00ean c\u1ee9u, m\u1ed9t t\u01b0 v\u1ea5n vi\u00ean ch\u1ec9 c\u00f3 kho\u1ea3ng 15s \u0111\u1ea7u ti\u00ean \u0111\u1ec3 quy\u1ebft \u0111\u1ecbnh kh\u00e1ch h\u00e0ng c\u00f3 ti\u1ebfp t\u1ee5c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi b\u1ea1n hay kh\u00f4ng?<\/p>\n

    Do v\u1eady, nh\u00e2n vi\u00ean c\u1ea7n t\u1eadp trung v\u00e0o nh\u1eefng v\u1ea5n \u0111\u1ec1 tr\u1ecdng t\u00e2m; \u0111\u01b0a ra cho kh\u00e1ch h\u00e0ng nh\u1eefng th\u00f4ng chi ti\u1ebft, ng\u1eafn g\u1ecdn nh\u1ea5t v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u0169ng nh\u01b0 doanh nghi\u1ec7p \u0111\u1ec3 t\u1ea1o n\u00ean s\u1ef1 uy t\u00edn \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n

    B\u00ean c\u1ea1nh s\u1ef1 thu h\u00fat v\u1ec1 gi\u1edbi thi\u1ec7u, ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u1ea7n th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1, nhi\u1ec7t t\u00ecnh. H\u00e3y l\u1eafng nghe c\u1ea9n th\u1eadn m\u1ecdi th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00f3 nh\u01b0 v\u1eady vi\u1ec7c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u1ee7a b\u1ea1n m\u1edbi d\u1ec5 d\u00e0ng tr\u1edf n\u00ean th\u00e0nh c\u00f4ng.<\/p>\n

    \"\"<\/p>\n

    Kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c s\u1ef1 mong \u0111\u1ee3i t\u1eeb kh\u00e1ch h\u00e0ng<\/b><\/em><\/span><\/h3>\n

    S\u1ebd r\u1ea5t kh\u00f3 kh\u0103n trong vi\u1ec7c thu h\u00fat m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi n\u1ebfu nh\u01b0 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n kh\u00f4ng c\u00f3 c\u00e1c ch\u00ednh s\u00e1ch, quy tr\u00ecnh b\u00e1n h\u00e0ng ph\u00f9 h\u1ee3p nh\u1eb1m \u0111\u00e1p \u1ee9ng m\u1ecdi mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

    V\u1eady n\u00ean h\u00e3y \u0111\u01b0a ra nh\u1eefng ch\u00ednh s\u00e1ch, quy tr\u00ecnh sao cho ph\u00f9 h\u1ee3p cho s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. B\u00ean c\u1ea1nh \u0111\u00f3 c\u00e1c nh\u00e2n vi\u00ean c\u0169ng kh\u00f4ng n\u00ean h\u1ee9a h\u1eb9n nh\u1eefng \u0111i\u1ec1u n\u1eb1m ngo\u00e0i chu\u1ea9n m\u1ef1c c\u1ee7a \u0111\u01a1n v\u1ecb. M\u1ecdi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7; \u0111\u00fang v\u1edbi mong mu\u1ed1n c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng th\u1eadm ch\u00ed v\u01b0\u1ee3t xa mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

    \u0110\u1ec3 c\u00f3 th\u1ec3\u00a0b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0th\u00e0nh c\u00f4ng, c\u00e1c doanh nghi\u1ec7p lu\u00f4n \u0111\u00f2i h\u1ecfi nh\u00e2n vi\u00ean ph\u1ea3i c\u00f3 r\u1ea5t nhi\u1ec1u k\u1ef9 n\u0103ng. Trong \u0111\u00f3 k\u1ef9 n\u0103ng\u00a0giao ti\u1ebfp\u00a0l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng. Tuy nhi\u00ean v\u1eabn kh\u00f4ng \u00edt nh\u00e2n vi\u00ean v\u1eabn m\u1eafc ph\u1ea3i nh\u1eefng sai l\u1ea7m h\u1ebft s\u1ee9c c\u01a1 b\u1ea3n. H\u00e3y c\u00f9ng \u0111i\u1ec3m danh 7 l\u1ed7i sai […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5844"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5844"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5844\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5844"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}