Telesales (kinh doanh qua \u0111i\u1ec7n tho\u1ea1i) l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng th\u1ef1c hi\u1ec7n giao d\u1ecbch d\u1ef1a tr\u00ean trao \u0111\u1ed5i qua \u0111i\u1ec7n tho\u1ea1i, hai ng\u01b0\u1eddi kh\u00f4ng g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp nh\u01b0 b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp.<\/p>\n
V\u1eady \u01b0u \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a telesales so v\u1edbi b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp l\u00e0 nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n
\u01afu \u0111i\u1ec3m th\u1ee9 nh\u1ea5t l\u00e0 vi\u1ec7c b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng \u1edf kh\u1eafp m\u1ecdi n\u01a1i, kh\u00f4ng c\u1ed1 \u0111\u1ecbnh \u1edf m\u1ed9t n\u01a1i hay m\u1ed9t khu v\u1ef1c trong th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh.<\/p>\n
Th\u1ee9 hai l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 t\u1ef1 nhi\u00ean giao ti\u1ebfp m\u00e0 kh\u00f4ng ch\u1ecbu “\u00e1p l\u1ef1c” m\u1eb7t \u0111\u1ed1i m\u1eb7t, do h\u1ea7u nh\u01b0 vi\u1ec7c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng qua k\u00eanh n\u00e0y ch\u1ee7 y\u1ebfu ch\u1ec9 nghe v\u00e0 n\u00f3i, kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ea5y b\u1ea1n n\u00ean b\u1ea1n s\u1ebd t\u1ef1 tin “ch\u00e9m gi\u00f3” v\u1edbi kh\u00e1ch h\u00e0ng h\u01a1n.<\/p>\n
C\u00f2n v\u1ec1 nh\u01b0\u1ee3c \u0111i\u1ec3m th\u00ec sao?<\/p>\n
\u0110\u1ea7u ti\u00ean ph\u1ea3i k\u1ec3 \u0111\u1ebfn \u0111\u00f3 l\u00e0 vi\u1ec7c gi\u1ea3i th\u00edch d\u1ecbch v\u1ee5 s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng hi\u1ec3u, \u0111\u01a1n gi\u1ea3n l\u00e0 kh\u00e1ch h\u00e0ng ch\u01b0a th\u1ea5y s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang ta, v\u1eady n\u00ean ng\u01b0\u1eddi telesales ph\u1ea3i tr\u00ecnh b\u00e0y \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. L\u01b0u \u00fd l\u00e0 ph\u1ea3i ng\u1eafn g\u1ecdn v\u00e0 \u0111\u1ee9a con n\u00edt c\u0169ng ph\u1ea3i hi\u1ec3u l\u00e0 b\u1ea1n \u0111ang n\u00f3i v\u1ec1 g\u00ec, kh\u00f4ng ai d\u00e0nh 15 ph\u00fat ch\u1ec9 \u0111\u1ec3 nghe b\u1ea1n luy\u00ean thuy\u00ean v\u1ec1 m\u1ed9t th\u1ee9 m\u00e0 h\u1ecd kh\u00f4ng hi\u1ec3u hay kh\u00f4ng quan t\u00e2m.<\/p>\n
Ti\u1ebfp \u0111\u00f3 ph\u1ea3i k\u1ec3 \u0111\u1ebfn vi\u1ec7c t\u1ea1o ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. Gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng hi\u1ec3u d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t chuy\u1ec7n, kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 hay s\u1ea3n ph\u1ea9m l\u00e0 m\u1ed9t chuy\u1ec7n kh\u00e1c n\u1eefa.<\/p>\n
V\u1eady th\u00ec sau m\u1ed9t kho\u1ea3ng th\u1eddi gian t\u00f4i t\u1eebng l\u00e0m telesales, t\u00f4i c\u00f3 r\u00fat ra m\u1ed9t v\u00e0i kinh nghi\u1ec7m nh\u1ecf v\u1ec1 vi\u1ec7c g\u1ecdi telesales nh\u01b0 sau:<\/p>\n
1. Ph\u1ea3i hi\u1ec3u r\u00f5 s\u1ea3n ph\u1ea9m b\u1ea1n \u0111ang b\u00e1n<\/strong><\/span><\/p>\n Nh\u01b0 t\u00f4i \u0111\u00e3 chia s\u1ebb \u1edf tr\u00ean, nh\u00e2n vi\u00ean telesales ph\u1ea3i gi\u1ea3i th\u00edch cho kh\u00e1ch h\u00e0ng hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m. Vi\u1ec7c nh\u00e2n vi\u00ean kh\u00f4ng hi\u1ec3u r\u00f5 hay hi\u1ec3u h\u1eddi h\u1ee3t s\u1ea3n ph\u1ea9m s\u1ebd d\u1eabn \u0111\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng hi\u1ec3u nh\u00e2n vi\u00ean \u0111ang n\u00f3i g\u00ec. T\u1ec7 h\u01a1n l\u00e0 m\u1ea5t kh\u00e1ch h\u00e0ng hay t\u1ea1o \u1ea5n t\u01b0\u1ee3ng x\u1ea5u s\u1ea3n ph\u1ea9m m\u00ecnh \u0111ang cung c\u1ea5p.<\/p>\n 2. L\u00ean danh s\u00e1ch v\u00e0 t\u00ecm hi\u1ec3u th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n<\/strong><\/span><\/p>\n \u0110\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc kh\u00e1 quan tr\u1ecdng, \u00f4ng b\u00e0 ta \u0111\u00e3 \u0111\u00fac k\u1ebft “bi\u1ebft \u0111\u1ecbch bi\u1ebft ta, tr\u0103m tr\u1eadn tr\u0103m th\u1eafng”. Th\u1eadt v\u1eady, khi b\u1ea1n bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai, nam hay n\u1eef, h\u1ecd mu\u1ed1n g\u00ec th\u00ec vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n vi\u1ec7c b\u1ea1n g\u1ecdi cho m\u1ed9t ng\u01b0\u1eddi xa l\u1ea1 v\u00e0\u2026 kh\u00f4ng bi\u1ebft n\u00f3i g\u00ec.<\/p>\n 3. Th\u1eddi \u0111i\u1ec3m g\u1ecdi \u0111i\u1ec7n hi\u1ec7u qu\u1ea3<\/strong><\/span><\/p>\n T\u00f9y v\u00e0o m\u1eb7t h\u00e0ng, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u00ec h\u00e3y ch\u1ecdn th\u1eddi gian g\u1ecdi \u0111i\u1ec7n ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1t nh\u1ea5t. \u0110\u1ed1i v\u1edbi t\u00f4i, t\u00f4i th\u01b0\u1eddng g\u1ecdi v\u00e0o th\u1eddi \u0111i\u1ec3m t\u1eeb 9h \u0111\u1ebfn 11h s\u00e1ng v\u00e0 t\u1eeb 2h \u0111\u1ebfn 4h chi\u1ec1u . Gi\u1ea3i th\u00edch m\u1ed9t ch\u00fat l\u00e0 \u0111\u00e2y l\u00e0 th\u1eddi gian t\u00f4i \u00e1p d\u1ee5ng \u1edf TP. H\u1ed3 Ch\u00ed Minh, \u1edf \u0111\u00e2y th\u01b0\u1eddng c\u00e1c c\u00f4ng ty, c\u01a1 quan l\u00e0m vi\u1ec7c b\u1eaft \u0111\u1ea7u t\u1eeb 8h s\u00e1ng \u0111\u1ebfn 5h30 chi\u1ec1u. Th\u01b0\u1eddng khi kh\u00e1ch h\u00e0ng l\u00e0m vi\u1ec7c l\u00fac 8h s\u00e1ng th\u00ec h\u1ecd s\u1ebd m\u1ea5t t\u1ea7m 1 gi\u1edd cho c\u00e1c c\u00f4ng vi\u1ec7c t\u1ed3n \u0111\u1ecdng hay tr\u1ea3 l\u1eddi email, vi\u1ec7c g\u1ecdi v\u00e0o th\u1eddi gian n\u00e0y \u0111\u00f4i khi s\u1ebd l\u00e0m kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu. V\u00e0 hi\u1ec3n nhi\u00ean kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu th\u00ec t\u1ec9 l\u1ec7 ch\u1ed1t \u0111\u01a1n h\u00e0ng s\u1ebd th\u1ea5p h\u01a1n ph\u1ea3i kh\u00f4ng n\u00e0o.<\/p>\n 4. L\u00ean k\u1ecbch b\u1ea3n n\u00f3i tr\u01b0\u1edbc khi g\u1ecdi<\/span><\/strong><\/p>\n \u0110i\u1ec1u n\u00e0y d\u00e0nh cho nh\u1eefng b\u1ea1n ch\u01b0a kinh nghi\u1ec7m d\u00e0y d\u1eb7n. C\u00e1c b\u1ea1n n\u00ean ghi ra nh\u1eefng \u0111o\u1ea1n h\u1ed9i tho\u1ea1i c\u01a1 b\u1ea3n m\u00e0 m\u00ecnh s\u1ebd n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng. B\u1eadt m\u00e1y ghi \u00e2m v\u00e0 b\u1ea5m th\u1eddi gian l\u1ea1i. Nghe \u0111i nghe l\u1ea1i \u0111\u1ec3 ch\u1ec9nh nh\u1ecbp \u0111i\u1ec7u c\u0169ng nh\u01b0 \u00e9p th\u1eddi gian n\u00f3i. \u0110\u1ed3ng th\u1eddi \u0111\u01b0a cho \u0111\u1ed3ng nghi\u1ec7p nhi\u1ec1u kinh nghi\u1ec7m \u0111\u1ec3 h\u1ecd g\u00f3p \u00fd.<\/p>\n 5. H\u00e3y g\u1ecdi th\u1eadt nhi\u1ec1u<\/span><\/strong><\/p>\n Hi\u1ec3n nhi\u00ean r\u1ed3i, h\u00e3y \u0111\u1eb7t m\u1ee5c ti\u00eau g\u1ecdi \u0111i\u1ec7n 50 \u0111\u1ebfn 100 cu\u1ed9c g\u1ecdi m\u1ed7i ng\u00e0y. \u0110\u1eebng ng\u1ea1i ng\u00f9ng g\u00ec c\u1ea3, ng\u01b0\u1eddi ta c\u00f3 th\u1ea5y m\u00ecnh \u0111\u00e2u. G\u1ecdi c\u00e0ng nhi\u1ec1u, t\u1ec9 l\u1ec7 c\u00f3 \u0111\u01a1n h\u00e0ng c\u00e0ng cao.<\/p>\n 6. L\u1eafng nghe khi \u0111\u1ed3ng nghi\u1ec7p l\u00e0m vi\u1ec7c<\/span><\/strong><\/p>\n L\u1eafng nghe \u1edf \u0111\u00e2y l\u00e0 khi \u0111\u1ed3ng nghi\u1ec7p b\u1ea1n \u0111ang g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng. Xem th\u1eed h\u1ecd n\u00f3i c\u00e1i g\u00ec, hi\u1ec3u qu\u1ea3 kh\u00f4ng? Ghi l\u1ea1i ra gi\u1ea5y v\u00e0 ph\u00e2n t\u00edch n\u00f3. H\u1ecdc t\u1eeb nh\u1eefng sai l\u1ea7m c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p s\u1ebd gi\u00fap b\u1ea1n tr\u00e1nh nh\u1eefng sai l\u1ea7m nh\u01b0 v\u1eady trong t\u01b0\u01a1ng lai.<\/p>\n","protected":false},"excerpt":{"rendered":" Telesales (kinh doanh qua \u0111i\u1ec7n tho\u1ea1i) l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng th\u1ef1c hi\u1ec7n giao d\u1ecbch d\u1ef1a tr\u00ean trao \u0111\u1ed5i qua \u0111i\u1ec7n tho\u1ea1i, hai ng\u01b0\u1eddi kh\u00f4ng g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp nh\u01b0 b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp. V\u1eady \u01b0u \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a telesales so v\u1edbi b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp l\u00e0 nh\u01b0 th\u1ebf n\u00e0o? \u01afu \u0111i\u1ec3m […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5847"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5847"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5847\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5847"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5847"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}