{"id":5862,"date":"2023-11-29T12:41:42","date_gmt":"2023-11-29T12:41:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5862"},"modified":"2023-11-30T04:25:51","modified_gmt":"2023-11-30T04:25:51","slug":"tat-tan-tat-ve-telesales-tiep-thi-ban-hang-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tat-tan-tat-ve-telesales-tiep-thi-ban-hang-qua-dien-thoai.html","title":{"rendered":"T\u1ea5t t\u1ea7n t\u1eadt v\u1ec1 telesales ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i"},"content":{"rendered":"
\n

L\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a sales, telesales \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c kinh doanh c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o.<\/p>\n<\/div>\n

Nhi\u1ec1u n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y, telesales – ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i v\u00e0 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i c\u00f4ng ty n\u00e0o c\u0169ng hi\u1ec3u r\u00f5 v\u1ec1 h\u00ecnh th\u1ee9c ti\u1ebfp th\u1ecb n\u00e0y \u0111\u1ec3 v\u1eadn d\u1ee5ng linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3, c\u0169ng nh\u01b0 kh\u00f4ng ph\u1ea3i kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng vui v\u1ebb ch\u1ea5p nh\u1eadn nh\u1eefng cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i ch\u00e0o m\u1eddi c\u1ee7a c\u00e1c c\u00f4ng ty.<\/p>\n

B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd \u0111eml\u1ea1i c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 v\u1ec1 l\u0129nh v\u1ef1c\u00a0ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, ng\u00e0nh ngh\u1ec1 h\u1ee9a h\u1eb9n c\u00f3 ti\u1ec1m n\u0103ng\u00a0ph\u00e1t tri\u1ec3n\u00a0nh\u01b0ng c\u0169ng r\u1ea5t \u00e1p l\u1ef1c v\u00e0 th\u1eed th\u00e1ch n\u00e0y.<\/p>\n

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\u0110\u1ecbnh ngh\u0129a telesales – ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/p>\n

Hi\u1ec3u m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, telesales hay\u00a0ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0c<\/strong>ho ph\u00e9p nh\u00e2n vi\u00ean ti\u1ebfp c\u1eadn, t\u00ecm hi\u1ec3u nhu c\u1ea7u v\u00e0 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i g\u1eb7p m\u1eb7t. T\u1eeb \u0111\u00f3, nh\u00e2n vi\u00ean telesales c\u00f3 th\u1ec3 b\u00e1n h\u00e0ng ngay trong cu\u1ed9c g\u1ecdi, \u0111em v\u1ec1 doanh s\u1ed1 cho c\u00f4ng ty.<\/p>\n

 <\/p>\n

\u01afu \u0111i\u1ec3m c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p telesales<\/strong><\/p>\n

– Doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp th\u1ecb s\u1ea3n ph\u1ea9m d\u1ef1a v\u00e0o d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng c\u00f3 s\u1eb5n<\/p>\n

– Gi\u00fap doanh nghi\u1ec7p ti\u1ebfp c\u1eadn \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng b\u1eadn r\u1ed9n ho\u1eb7c c\u00e1ch xa v\u1ec1 \u0111\u1ecba l\u00fd<\/p>\n

– C\u1eadp nh\u1eadt h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean v\u00e0 ch\u00ednh x\u00e1c<\/p>\n

– X\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ea1ng l\u01b0\u1edbi kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft<\/p>\n

– Ti\u1ebft ki\u1ec7m chi ph\u00ed v\u00e0 c\u00f4ng s\u1ee9c c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/p>\n

 <\/p>\n

M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u01a1 b\u1ea3n c\u1ee7a telesales<\/strong><\/p>\n

– S\u00e0ng l\u1ecdc kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng t\u1eeb danh s\u00e1ch kh\u00e1ch h\u00e0ng, sau \u0111\u00f3 ph\u00e2n t\u00edch v\u00e0 ph\u00e2n lo\u1ea1i d\u1ef1a theo c\u00e1c ti\u00eau ch\u00ed nh\u1ea5t \u0111\u1ecbnh ph\u00f9 h\u1ee3p v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 ti\u1ebfp c\u1eadn m\u1ed9t c\u00e1ch khoa h\u1ecdc.<\/p>\n

– X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n theo s\u1ea3n ph\u1ea9m v\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn, theo \u0111\u00f3, nh\u00e2n vi\u00ean telesales th\u01b0\u1eddng chu\u1ea9n b\u1ecb nhi\u1ec1u k\u1ecbch b\u1ea3n kh\u00e1c nhau nh\u1eb1m \u00e1p d\u1ee5ng t\u01b0\u01a1ng \u1ee9ng cho t\u1eebng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3.<\/p>\n

– Li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5; sau \u0111\u00f3 d\u00f9ng c\u00e1c k\u1ef9 thu\u1eadt telesales \u0111\u1ec3 t\u1ea1o ra \u0111\u01a1n h\u00e0ng ngay trong cu\u1ed9c g\u1ecdi ho\u1eb7c thi\u1ebft l\u1eadp cu\u1ed9c h\u1eb9n tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

– Qu\u1ea3n l\u00fd v\u00e0 c\u1eadp nh\u1eadt d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean c\u00e1c th\u00f4ng tin thu th\u1eadp \u0111\u01b0\u1ee3c trong qu\u00e1 tr\u00ecnh n\u00f3i chuy\u1ec7n. C\u00e1c th\u00f4ng tin n\u00e0y s\u1ebd c\u00f3 \u00edch trong vi\u1ec7c ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 l\u00e0m c\u01a1 s\u1edf cho c\u00e1c chi\u1ebfn d\u1ecbch kinh doanh sau \u0111\u00f3.<\/p>\n

– G\u1eedi th\u00f4ng tin chi ti\u1ebft cho kh\u00e1ch h\u00e0ng qua email ho\u1eb7c b\u1eb1ng v\u0103n b\u1ea3n trong tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng th\u1ec3 truy\u1ec1n t\u1ea3i h\u1ebft th\u00f4ng tin qua cu\u1ed9c g\u1ecdi; s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ch\u1ee9a kh\u1ed1i l\u01b0\u1ee3ng l\u1edbn th\u00f4ng tin ho\u1eb7c giao d\u1ecbch mua b\u00e1n c\u1ea7n \u0111\u1ebfn\u00a0h\u1ee3p \u0111\u1ed3ng.<\/p>\n

T\u1ed1 ch\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean telesales – ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0gi\u1ecfi\u00a0<\/strong><\/p>\n

– M\u1eb7c d\u00f9 tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u m\u1ed9t d\u1ef1 \u00e1n telesales n\u00e0o, nh\u00e2n vi\u00ean \u0111\u1ec1u \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o c\u00e1c ki\u1ebfn th\u1ee9c c\u1ea7n thi\u1ebft li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. Th\u1ebf nh\u01b0ng s\u1ef1 hi\u1ec3u bi\u1ebft r\u1ed9ng, v\u1ed1n ki\u1ebfn th\u1ee9c n\u1ec1n \u0111a d\u1ea1ng s\u1ebd gi\u00fap chinh ph\u1ee5c kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng v\u00e0 t\u1ea1o l\u1eadp m\u1ed1i quan h\u1ec7 v\u1eefng ch\u1eafc h\u01a1n.<\/p>\n

– Gi\u1ecdng n\u00f3i chu\u1ea9n, truy\u1ec1n c\u1ea3m: V\u1edbi m\u1ed9t nh\u00e2n vi\u00ean telesales, gi\u1ecdng n\u00f3i ch\u00ednh l\u00e0 c\u1ea7u n\u1ed1i gi\u00fap h\u1ecd li\u00ean k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng. Gi\u1ecdng n\u00f3i v\u00e0 c\u00e1ch n\u00f3i c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean gi\u1ecfi \u0111\u1ec1u c\u1ea7n tr\u1ea3i qua luy\u1ec7n t\u1eadp \u0111\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c \u1ea5n t\u01b0\u1ee3ng t\u1ed1t, t\u0103ng s\u1ee9c thuy\u1ebft ph\u1ee5c v\u00e0 th\u1ec3 hi\u1ec7n th\u01b0\u01a1ng hi\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh.<\/p>\n

– Ki\u00ean nh\u1eabn l\u00e0 ph\u1ea9m ch\u1ea5t r\u1ea5t \u0111\u00e1ng qu\u00fd c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean telesales. B\u1edfi ho\u1ea1t \u0111\u1ed9ng telesales th\u01b0\u1eddng b\u1ecb kh\u00e1ch h\u00e0ng coi l\u00e0 phi\u1ec1n ph\u1ee9c v\u00e0 d\u1ec5 t\u1ecf th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c khi ti\u1ebfp x\u00fac, m\u1ed9t nh\u00e2n vi\u00ean gi\u1ecfi s\u1ebd lu\u00f4n c\u1ea7n gi\u1eef \u0111\u01b0\u1ee3c b\u00ecnh t\u0129nh \u0111\u1ec3 ho\u00e0n th\u00e0nh cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

L\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a sales, telesales \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c kinh doanh c\u1ee7a b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o. Nhi\u1ec1u n\u0103m tr\u1edf l\u1ea1i \u0111\u00e2y, telesales – ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p t\u1ea1i Vi\u1ec7t Nam \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i v\u00e0 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5862"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5862"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5862\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}