{"id":5865,"date":"2023-11-29T14:11:06","date_gmt":"2023-11-29T14:11:06","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5865"},"modified":"2023-12-21T11:38:10","modified_gmt":"2023-12-21T04:38:10","slug":"telesales-tiep-thi-ban-hang-qua-dien-thoai-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/telesales-tiep-thi-ban-hang-qua-dien-thoai-la-gi.html","title":{"rendered":"Telesales ti\u1ebfp th\u1ecb b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 g\u00ec?"},"content":{"rendered":"

Telesales b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong>\u00a0l\u00e0 c\u00e1ch b\u00e1n h\u00e0ng hi\u1ec7n nay \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u c\u00f4ng ty ch\u1ecdn l\u1ef1a b\u1edfi n\u00f3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed r\u1ea5t nhi\u1ec1u so v\u1edbi c\u00e1ch b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng. Trong \u0111\u00f3, c\u00e1c nh\u00e2n vi\u00ean Telesales \u0111\u00f3ng vai tr\u00f2 l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn trong team kinh doanh c\u1ee7a c\u00f4ng ty. H\u1ecd s\u1ebd li\u00ean t\u1ee5c t\u00ecm ki\u1ebfm th\u00f4ng tin v\u00e0 g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng gi\u1edbi thi\u1ec7u v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 d\u1ecbch v\u1ee5, c\u1ed1 g\u1eafng t\u01b0 v\u1ea5n thuy\u1ebft ph\u1ee5c ch\u1ed1t \u0111\u01a1n h\u00e0ng mang l\u1ea1i doanh thu cho doanh nghi\u1ec7p.<\/p>\n

<\/a><\/p>\n

\u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng<\/i><\/p>\n

C\u00f4ng th\u1ee9c gi\u00fap nh\u00e2n vi\u00ean b\u00e1n qua \u0111i\u1ec7n tho\u1ea1i th\u00e0nh c\u00f4ng<\/b><\/span><\/h2>\n

C\u00f4ng th\u1ee9c 1: Chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng n\u1ed9i dung cu\u1ed9c g\u1ecdi v\u00e0 \u0111\u1ed1i luy\u1ec7n c\u1ea9n th\u1eadn<\/b><\/h3>\n

Sau khi c\u00f3 trong tay danh s\u00e1ch kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ec3 chu\u1ea9n b\u1ecb ti\u1ebfp c\u1eadn th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i th\u00ec b\u01b0\u1edbc ti\u1ebfp theo b\u1ea1n c\u1ea7n l\u00e0m l\u00e0 l\u00ean s\u1eb5n k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n v\u00e0 ph\u1ea3i ch\u00fa \u00fd \u0111\u1ed1i luy\u1ec7n ch\u00fang th\u1eadt c\u1ea9n th\u1eadn tr\u01b0\u1edbc khi ch\u00ednh th\u1ee9c b\u1eaft \u0111\u1ea7u n\u1ed9i dung cu\u1ed9c g\u1ecdi.<\/p>\n

Vi\u1ec7c c\u00f3 tr\u01b0\u1edbc k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n c\u0169ng nh\u01b0 \u0111\u1ed1i luy\u1ec7n nhu\u1ea7n nhuy\u1ec5n n\u1ed9i dung cu\u1ed9c g\u1ecdi s\u1ebd gi\u00fap b\u1ea1n lu\u00f4n \u1edf th\u1ebf ch\u1ee7 \u0111\u1ed9ng, \u0111\u1ed3ng th\u1eddi c\u0169ng s\u1ebd nhanh ch\u00f3ng ph\u1ea3n \u1ee9ng \u0111\u01b0\u1ee3c v\u1edbi nh\u1eefng l\u1eddi t\u1eeb ch\u1ed1i b\u1ea5t ng\u1edd t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.<\/p>\n

Kh\u00f4ng chu\u1ea9n b\u1ecb l\u00e0 chu\u1ea9n b\u1ecb cho s\u1ef1 th\u1ea5t b\u1ea1i. \u0110\u00f3 l\u00e0 nguy\u00ean t\u1eafc b\u1ea5t di b\u1ea5t d\u1ecbch c\u1ee7a b\u1ea5t c\u1ee9 ng\u00e0nh ngh\u1ec1 n\u00e0o. D\u00f9 b\u1ea1n c\u00f3 l\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p b\u1ecf qua giai \u0111o\u1ea1n n\u00e0y.<\/p>\n

C\u00f4ng th\u1ee9c 2: Lu\u00f4n gi\u1eef t\u00e2m th\u1ebf l\u1ea1c quan, ch\u1ee7 \u0111\u1ed9ng trong m\u1ecdi cu\u1ed9c g\u1ecdi<\/b><\/h3>\n

Khi b\u1eaft \u0111\u1ea7u nh\u1ea5c m\u00e1y l\u00ean b\u1ea5m s\u1ed1, h\u00e3y lu\u00f4n b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t t\u00e2m th\u1ebf lu\u00f4n m\u1ec9m c\u01b0\u1eddi. B\u1edfi b\u1ea1n bi\u1ebft \u0111\u00f3, vi\u1ec7c t\u1ea1o \u0111\u01b0\u1ee3c kh\u00f4ng kh\u00ed vui v\u1ebb s\u1ebd gi\u00fap b\u1ea1n g\u1ea7n g\u0169i h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 vi\u1ec7c b\u1ea1n c\u01b0\u1eddi khi \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch s\u1ebd gi\u00fap kh\u00e1ch c\u1ea3m th\u1ea5y v\u00f4 c\u00f9ng g\u1ea7n g\u0169i nh\u01b0 \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi b\u1ea1n c\u1ee7a h\u1ecd v\u1eady.<\/p>\n

Khi ch\u00e0o b\u00e1n qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n ch\u1ec9 c\u00f3 15s ban \u0111\u1ea7u \u0111\u1ec3 quy\u1ebft \u0111\u1ecbnh xem kh\u00e1ch h\u00e0ng \u0111\u00f3 c\u00f3 \u0111\u1ed3ng \u00fd nghe ti\u1ebfp cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n kh\u00f4ng. B\u1edfi v\u1eady, h\u00e3y m\u1ea1nh d\u1ea1n ch\u00e0o h\u1ecd b\u1eb1ng t\u00ean c\u1ee7a h\u1ecd v\u00e0 \u0111\u1ed3ng th\u1eddi gi\u1edbi thi\u1ec7u b\u1ea1n l\u00e0 ai v\u00e0 m\u1ee5c \u0111\u00edch cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n h\u00f4m nay l\u00e0 g\u00ec. \u0110\u1eebng c\u1ed1 v\u00f2ng vo v\u00ec kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng c\u00f3 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 bu\u00f4n v\u1edbi b\u1ea1n qua \u0111i\u1ec7n tho\u1ea1i \u0111\u00e2u.<\/p>\n

<\/a><\/p>\n

C\u00f4ng th\u1ee9c 3: B\u00ecnh t\u0129nh x\u1eed l\u00fd t\u1eeb ch\u1ed1i v\u00e0 \u0111\u1eb7t h\u1eb9n v\u1edbi kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

D\u00f9 kh\u00e1ch h\u00e0ng sau khi nghe xong l\u1eddi m\u1edf \u0111\u1ea7u c\u1ee7a b\u1ea1n m\u00e0 c\u00f3 \u0111\u01b0a ra b\u1ea5t k\u1ef3 l\u1eddi t\u1eeb ch\u1ed1i n\u00e0o th\u00ec c\u0169ng \u0111\u1eebng n\u1ea3n l\u00f2ng. H\u00e3y b\u00ecnh t\u0129nh l\u1eafng nghe, th\u1ea5u hi\u1ec3u nh\u1eefng suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng r\u1ed3i t\u1eeb \u0111\u00f3 d\u1ef1a v\u00e0o nh\u1eefng k\u1ecbch b\u1ea3n b\u1ea1n \u0111\u00e3 chu\u1ea9n b\u1ecb s\u1eb5n t\u1eeb tr\u01b0\u1edbc \u0111\u1ec3 x\u1eed l\u00fd nh\u1eefng l\u1eddi t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch cho chu\u1ea9n.<\/p>\n

M\u1ed9t \u0111i\u1ec1u t\u1ed1i k\u1ef5 trong vi\u1ec7c telesales l\u00e0 \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00f3ng khi\u1ebfn kh\u00e1ch h\u00e0ng c\u00e0ng c\u00f3 \u0111\u1ed9ng l\u1ef1c c\u00fap m\u00e1y. B\u1edfi v\u1eady, h\u00e3y linh ho\u1ea1t \u1ee9ng bi\u1ebfn v\u00e0 li\u00ean t\u1ee5c \u0111\u01b0a ra nh\u1eefng l\u1eddi \u0111\u1ec1 ngh\u1ecb k\u00edch th\u00edch v\u00e0 h\u1ea5p d\u1eabn kh\u00e1ch h\u00e0ng nh\u01b0: gi\u1ea3i ph\u00e1p m\u00e0 em mang t\u1edbi c\u00f3 th\u1ec3 gi\u00fap c\u00f4ng ty anh ch\u1ecb gi\u1ea3m \u0111\u01b0\u1ee3c t\u1edbi 50% chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng ch\u1eb3ng h\u1ea1n\u2026 ch\u1eafc ch\u1eafn khi nghe th\u1ea5y nh\u1eefng l\u1eddi \u0111\u1ec1 ngh\u1ecb h\u1ea5p d\u1eabn nh\u01b0 th\u1ebf n\u00e0y th\u00ec kh\u00e1 nhi\u1ec1u kh\u00e1ch h\u00e0ng s\u1ebd v\u00f4 c\u00f9ng t\u00f2 m\u00f2 v\u00e0 quan t\u00e2m.<\/p>\n

H\u00e3y tranh th\u1ee7 nh\u1eefng ph\u00fat gi\u00e2y \u00edt \u1ecfi c\u1ee7a cu\u1ed9c g\u1ecdi \u0111\u1ec3 \u0111\u01b0a ra \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch h\u1ea5p d\u1eabn m\u00e0 s\u1ea3n ph\u1ea9m b\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng, b\u1edfi ch\u00ednh \u0111i\u1ec1u n\u00e0y s\u1ebd l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng c\u00f3 ch\u1ecbu l\u1eafng nghe b\u1ea1n ti\u1ebfp hay kh\u00f4ng<\/p>\n

C\u00f4ng th\u1ee9c 4: Xem x\u00e9t v\u00e0 \u0111\u00e1nh gi\u00e1 l\u1ea1i n\u1ed9i dung cu\u1ed9c t\u01b0 v\u1ea5n<\/b><\/h3>\n

Sau m\u1ed7i cu\u1ed9c t\u01b0 v\u1ea5n, \u0111\u1eebng qu\u00ean \u0111\u00e1nh gi\u00e1 l\u1ea1i n\u1ed9i dung bu\u1ed5i tr\u00f2 chuy\u1ec7n \u0111\u1ec3 r\u00fat kinh nghi\u1ec7m v\u00e0 l\u00e0m t\u1ed1t h\u01a1n \u1edf nh\u1eefng l\u1ea7n ti\u1ebfp theo.<\/p>\n","protected":false},"excerpt":{"rendered":"

Telesales b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\u00a0l\u00e0 c\u00e1ch b\u00e1n h\u00e0ng hi\u1ec7n nay \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u c\u00f4ng ty ch\u1ecdn l\u1ef1a b\u1edfi n\u00f3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 chi ph\u00ed r\u1ea5t nhi\u1ec1u so v\u1edbi c\u00e1ch b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng. Trong \u0111\u00f3, c\u00e1c nh\u00e2n vi\u00ean Telesales \u0111\u00f3ng vai tr\u00f2 l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn trong team kinh doanh c\u1ee7a c\u00f4ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5865"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5865"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5865\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5865"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5865"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}