{"id":5868,"date":"2023-11-29T06:50:16","date_gmt":"2023-11-29T06:50:16","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5868"},"modified":"2023-12-21T11:38:11","modified_gmt":"2023-12-21T04:38:11","slug":"chien-thuat-telesales-cua-khach-hang-chi-voi-mot-cuoc-goi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/chien-thuat-telesales-cua-khach-hang-chi-voi-mot-cuoc-goi.html","title":{"rendered":"Chi\u1ebfn thu\u1eadt telesales \u201cc\u01b0a \u0111\u1ed5\u201d kh\u00e1ch h\u00e0ng ch\u1ec9 v\u1edbi m\u1ed9t cu\u1ed9c g\u1ecdi"},"content":{"rendered":"

Th\u1ebf n\u00e0o l\u00e0 telesales?<\/strong><\/h2>\n

Telesales l\u00e0 c\u00f4ng vi\u1ec7c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i. \u0110\u1ed1i v\u1edbi c\u00e1c nh\u00e2n vi\u00ean sales th\u00f4ng th\u01b0\u1eddng, h\u1ecd s\u1ebd g\u1eb7p g\u1ee1 tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, t\u01b0 v\u1ea5n v\u00e0 ch\u1ed1t sales tr\u1ef1c ti\u1ebfp. Tuy nhi\u00ean do m\u1ed9t v\u00e0i l\u00fd do v\u1ec1 \u0111\u1ecba l\u00fd ho\u1eb7c c\u00e1ch ti\u1ebfp c\u1eadn m\u00e0 b\u1ed9 ph\u1eadn telesales s\u1ebd th\u1ef1c hi\u1ec7n nh\u1eefng c\u00f4ng vi\u1ec7c \u0111\u00f3 t\u1eeb xa, c\u1ee5 th\u1ec3 \u1edf \u0111\u00e2y l\u00e0 th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

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<\/figure>\n<\/div>\n

Th\u1ef1c t\u1ebf, b\u1ed9 ph\u1eadn telesales v\u00e0 sales trong doanh nghi\u1ec7p ph\u1ed1i h\u1ee3p v\u1edbi nhau r\u1ea5t \u0103n \u00fd v\u00e0 chuy\u00ean nghi\u1ec7p. Sau khi trao \u0111\u1ed5i v\u1edbi m\u1ed9t t\u1ec7p kh\u00e1ch h\u00e0ng l\u1edbn th\u00f4ng qua telesales; doanh nghi\u1ec7p l\u1ecdc ra \u0111\u01b0\u1ee3c nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng; c\u00f3 nhu c\u1ea7u v\u00e0 g\u1eedi th\u00f4ng tin \u0111\u1ebfn v\u1edbi c\u00e1c nh\u00e2n vi\u00ean sales. Nh\u01b0 v\u1eady, c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c chuy\u00ean m\u00f4n h\u00f3a v\u00e0 n\u00e2ng cao t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i l\u00ean r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c t\u00e1ch ri\u00eang l\u1ebb ra hai b\u1ed9 ph\u1eadn ho\u1ea1t \u0111\u1ed9ng ri\u00eang bi\u1ec7t.<\/p>\n

T\u1ed1 ch\u1ea5t c\u1ee7a m\u1ed9t telesales chuy\u00ean nghi\u1ec7p<\/strong><\/h2>\n

C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean telesales kh\u00e1 \u0111\u1eb7c th\u00f9, c\u0169ng \u0111\u00f2i h\u1ecfi ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi m\u1ed9t m\u00f4i tr\u01b0\u1eddng si\u00eau \u00e1p l\u1ef1c. Ch\u00ednh v\u00ec th\u1ebf kh\u00f4ng ph\u1ea3i ai c\u0169ng ph\u00f9 h\u1ee3p v\u1edbi ngh\u1ec1 telesales. M\u1ed9t s\u1ed1 t\u1ed1 ch\u1ea5t \u0111\u1ec3 tr\u1edf th\u00e0nh telesales chuy\u00ean nghi\u1ec7p c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn sau \u0111\u00e2y:<\/p>\n

Th\u1ea5u hi\u1ec3u s\u1ea3n ph\u1ea9m<\/em><\/strong><\/h3>\n
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Th\u1ea5u hi\u1ec3u s\u1ea3n ph\u1ea9m<\/figcaption><\/figure>\n<\/div>\n

M\u1ed9t ng\u01b0\u1eddi b\u00e1n h\u00e0ng kh\u00f4ng th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng s\u1ea3n ph\u1ea9m trong khi ch\u00ednh m\u00ecnh c\u0169ng kh\u00f4ng hi\u1ec3u r\u00f5 s\u1ea3n ph\u1ea9m. H\u00e3y th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng xem, trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng; n\u1ebfu h\u1ecd h\u1ecfi v\u1ec1 m\u1ed9t t\u00ednh n\u0103ng s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u00f3 m\u00e0 telesales kh\u00f4ng tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c c\u0169ng kh\u00f4ng gi\u1ea3i th\u00edch \u0111\u01b0\u1ee3c. Ngay l\u1eadp t\u1ee9c kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng c\u00f2n tin t\u01b0\u1edfng v\u1edbi ng\u01b0\u1eddi \u0111ang n\u00f3i chuy\u1ec7n; c\u0169ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c kh\u00f4ng tin t\u01b0\u1edfng doanh nghi\u1ec7p.<\/p>\n

Ti\u1ebfp thu ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m c\u00f9ng c\u00e1c ki\u1ebfn th\u1ee9c x\u00e3 h\u1ed9i kh\u00e1c ch\u00ednh l\u00e0 \u0111i\u1ec3m t\u1ef1a cho nh\u1eefng b\u00e0i thuy\u1ebft tr\u00ecnh th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean l\u00e0m telesales.<\/p>\n

N\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng qua gi\u1ecdng n\u00f3i<\/em><\/strong><\/h3>\n

N\u1ebfu nh\u01b0 g\u1eb7p m\u1eb7t v\u00e0 n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp c\u00f3 th\u1ec3 d\u1ef1a v\u00e0o th\u00e1i \u0111\u1ed9, bi\u1ec3u hi\u1ec7n c\u1ee7a ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n \u0111\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c h\u1ecd \u0111ang c\u00f3 t\u00e2m l\u00fd; c\u1ea3m x\u00fac nh\u01b0 th\u1ebf n\u00e0o. Th\u1ebf nh\u01b0ng telesales ch\u1ec9 c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua n\u00f3i chuy\u1ec7n. Nh\u01b0 v\u1eady kh\u00f4ng c\u00f2n c\u00e1ch n\u00e0o kh\u00e1ch l\u00e0 ph\u1ea3i th\u00f4ng qua gi\u1ecdng n\u00f3i \u0111\u1ec3 n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng.<\/p>\n

H\u00e3y \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a m\u1ed9t ng\u01b0\u1eddi khi nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i; v\u1ecb tr\u00ed khi l\u00e0 m\u1ed9t ng\u01b0\u1eddi mua h\u00e0ng \u0111\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng. Th\u00f4ng qua \u0111\u00f3 t\u00ecm m\u1ed9t h\u01b0\u1edbng ti\u1ebfp c\u1eadn t\u1ef1 nhi\u00ean nh\u1ea5t \u0111\u1ec3 kh\u00f4ng khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu. Trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, telesales c\u1ea7n l\u1eafng nghe k\u1ef9 v\u1ec1 t\u1ed1c \u0111\u1ed9, c\u01b0\u1eddng \u0111\u1ed9 l\u1eddi n\u00f3i v\u00e0 c\u1ea3 th\u00e1i \u0111\u1ed9 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n qua l\u1eddi n\u00f3i. Nh\u01b0 v\u1eady ch\u1eafc ch\u1eafn s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u0111ang c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o v\u1ec1 cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1eefa hai ng\u01b0\u1eddi.<\/p>\n

Ki\u00ean nh\u1eabn<\/em><\/strong><\/h3>\n
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Ki\u00ean nh\u1eabn<\/figcaption><\/figure>\n<\/div>\n

Ki\u00ean nh\u1eabn l\u00e0 m\u1ed9t trong nh\u1eefng t\u1ed1 ch\u1ea5t quan tr\u1ecdng c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean telesales. T\u01b0 v\u1ea5n v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng h\u1ec1 d\u1ec5 d\u00e0ng b\u1edfi kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 h\u00ecnh dung n\u00e0o v\u1ec1 s\u1ea3n ph\u1ea9m \u0111ang \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn. Ch\u00ednh v\u00ec th\u1ebf, kh\u1ea3 n\u0103ng kh\u00e1ch h\u00e0ng kh\u00f4ng hi\u1ec3u \u00e0 r\u1ea5t cao. C\u00f3 th\u1ec3 trong m\u1ed9t cu\u1ed9c n\u00f3i chuy\u1ec7n kh\u00e1ch h\u00e0ng s\u1ebd li\u00ean t\u1ee5c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i c\u00f9ng m\u1ed9t c\u00e2u h\u1ecfi. V\u00e0 t\u1ea5t nhi\u00ean ng\u01b0\u1eddi l\u00e0m telesales c\u1ea7n ki\u00ean nh\u1eabn \u0111\u1ec3 tr\u1ea3 l\u1eddi. Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u01b0\u1ee3c n\u00f3ng gi\u1eadn hay m\u1ea5t ki\u00ean nh\u1eabn v\u1edbi khachs h\u00e0ng. Trong m\u1ecdi t\u00ecnh hu\u1ed1ng ng\u01b0\u1eddi l\u00e0m telesales \u0111\u1ec1u c\u1ea7n \u00e2n c\u1ea7n v\u00e0 nh\u1ecf nh\u1eb9 h\u1ebft s\u1ee9c.<\/p>\n

C\u00f3 m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng<\/em><\/strong><\/h3>\n
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C\u00f3 m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng<\/figcaption><\/figure>\n<\/div>\n

\u0110\u1eb7t m\u1ee5c ti\u00eau cho c\u00f4ng vi\u1ec7c l\u00e0 \u0111i\u1ec1u m\u00e0 m\u1ecdi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, nh\u00e2n vi\u00ean kinh doanh \u0111\u1ec1u ph\u1ea3i l\u00e0m ch\u1ee9 kh\u00f4ng ri\u00eang g\u00ec telesales. B\u1edfi l\u1ebd \u0111\u00e2y l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c c\u1ea7n s\u1ef1 \u0111o l\u01b0\u1eddng \u0111\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u1eefng g\u00ec \u0111ang l\u00e0m. V\u00ed d\u1ee5, m\u1ee5c ti\u00eau m\u1ed9t ng\u00e0y g\u1ecdi bao nhi\u00eau cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i; bao nhi\u00eau ng\u01b0\u1eddi c\u00f3 nhu c\u1ea7u; bao nhi\u00eau kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 c\u00f3 bao nhi\u00eau ng\u01b0\u1eddi ch\u1ea5p nh\u1eadn c\u00f3 m\u1ed9t cu\u1ed9c h\u1eb9n.<\/p>\n

M\u1ee5c ti\u00eau l\u00e0 \u0111\u1ec3 c\u1ed1 g\u1eafng, th\u1eed th\u00e1ch b\u1ea3n th\u00e2n v\u00e0 t\u1ea1o ra nhi\u1ec1u l\u1ee3i \u00edch h\u01a1n cho ch\u00ednh m\u00ecnh v\u00e0 doanh nghi\u1ec7p. V\u00ec th\u1ebf bi\u1ebft l\u00ean k\u1ebf ho\u1ea1ch v\u00e0 thi\u1ebft l\u1eadp m\u1ee5c ti\u00eau nh\u1ea5t \u0111\u1ecbnh l\u00e0 m\u1ed9t t\u1ed1 ch\u1ea5t quan tr\u1ecdng c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng.<\/p>\n

Chi\u1ebfn thu\u1eadt telesales \u201cc\u01b0a \u0111\u1ed5\u201d kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

\u0110\u1eebng l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch v\u00f4 th\u01b0\u1edfng v\u00f4 ph\u1ea1t; l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch t\u00f9y \u00fd. Ng\u01b0\u1eddi l\u00e0m telesales c\u1ea7n c\u00f3 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ri\u00eang \u0111\u01b0\u1ee3c v\u1ea1ch ra cho c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. Tham kh\u1ea3o, h\u1ecdc h\u1ecfi nh\u1eefng ki\u1ebfn th\u1ee9c t\u1eeb ng\u01b0\u1eddi \u0111i tr\u01b0\u1edbc, v\u1eadn d\u1ee5ng v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh theo m\u1ed9t s\u1ed1 g\u1ee3i \u00fd sau \u0111\u00e2y.<\/p>\n

Kh\u00f4ng s\u1ee3 h\u00e3i, kh\u00f4ng ng\u1ea7n ng\u1ea1i<\/em><\/strong><\/h3>\n
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Kh\u00f4ng s\u1ee3 h\u00e3i, kh\u00f4ng ng\u1ea7n ng\u1ea1i<\/figcaption><\/figure>\n<\/div>\n

V\u1edbi nh\u1eefng ng\u01b0\u1eddi l\u1ea7n \u0111\u1ea7u ti\u00ean g\u1ecdi \u0111i\u1ec7n cho ai \u0111\u00f3 \u0111\u1ec3 gi\u1edbi thi\u1ec7u v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m \u0111\u1ec1u c\u00f3 m\u1ed9t s\u1ef1 tr\u1edf ng\u1ea1i v\u00f4 c\u00f9ng l\u1edbn \u0111\u00f3 l\u00e0 n\u1ed7i s\u1ee3 h\u00e3i. S\u1ee3 kh\u00f4ng hi\u1ec3u s\u1ea3n ph\u1ea9m; s\u1ee3 kh\u00f4ng bi\u1ebft n\u00f3i g\u00ec; s\u1ee3 kh\u00e1ch h\u1ecfi kh\u00f4ng bi\u1ebft tr\u1ea3 l\u1eddi; th\u1eadm ch\u00ed l\u00e0 s\u1ee3 b\u1ecb kh\u00e1ch m\u1eafng. T\u1ea5t nhi\u00ean ai c\u0169ng c\u00f3 n\u1ed7i s\u1ee3 h\u00e3i \u0111\u1ea7u ti\u00ean \u0111\u00f3; cho d\u00f9 l\u00e0 nh\u1eefng chuy\u00ean vi\u00ean l\u00e2u n\u0103m. Th\u1ebf nh\u01b0ng n\u1ebfu m\u1ea1nh d\u1ea1n m\u1ed9t l\u1ea7n qua s\u1ef1 s\u1ee3 h\u00e3i \u0111\u00f3 b\u1eb1ng vi\u1ec7c c\u1ea7m m\u00e1y l\u00ean v\u00e0 quay s\u1ed1. H\u00e3y tin t\u00f4i \u0111i, b\u1ea1n ch\u1ec9 c\u1ea3m th\u1ea5y s\u1ee3 h\u00e3i \u1edf m\u1ed9t v\u00e0i cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean m\u00e0 th\u00f4i. Sau \u0111\u00f3 b\u1ea1n s\u1ebd d\u1ea7n quen v\u1edbi \u0111i\u1ec1u \u0111\u00f3 v\u00e0 d\u1ea7n h\u1ebft lo l\u1eafng v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/p>\n

C\u00f3 k\u1ecbch b\u1ea3n v\u00e0 nhi\u1ec1u h\u01a1n m\u1ed9t k\u1ecbch b\u1ea3n<\/em><\/strong><\/h3>\n
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C\u00f3 k\u1ecbch b\u1ea3n v\u00e0 nhi\u1ec1u h\u01a1n m\u1ed9t k\u1ecbch b\u1ea3n<\/figcaption><\/figure>\n<\/div>\n

N\u1ebfu b\u1ea1n s\u1ee3 kh\u00f4ng bi\u1ebft ph\u1ea3i n\u00f3i g\u00ec v\u1edbi kh\u00e1ch h\u00e0ng; t\u1ea1i sao kh\u00f4ng v\u1ea1ch ra m\u1ed9t k\u1ecbch b\u1ea3n nh\u1eefng g\u00ec m\u00ecnh s\u1ebd n\u00f3i. N\u1ebfu v\u00f4 t\u00ecnh kh\u00f4ng bi\u1ebft n\u00ean n\u00f3i g\u00ec ti\u1ebfp theo, b\u1ea1n ch\u1ec9 c\u1ea7n li\u1ebfc nh\u00ecn v\u00e0o k\u1ecbch b\u1ea3n c\u1ee7a ch\u00ednh m\u00ecnh; ngay l\u1eadp t\u1ee9c t\u1ef1 tin s\u1ebd quay tr\u1edf l\u1ea1i ngay.<\/p>\n

T\u1ea5t nhi\u00ean d\u00f9 \u0111\u00e3 chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n chi ti\u1ebft, b\u1ea1n c\u0169ng ch\u1eb3ng th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c ch\u00ednh x\u00e1c kh\u00e1ch h\u00e0ng s\u1ebd n\u00f3i g\u00ec v\u1edbi m\u00ecnh. Th\u1ebf n\u00ean, sau m\u1ed7i cu\u1ed9c g\u1ecdi h\u00e3y b\u1ed5 sung v\u00e0o k\u1ecbch b\u1ea3n m\u1ed9t ch\u00fat. L\u00e2u d\u1ea7n b\u1ea1n s\u1ebd c\u00f3 trong tay m\u1ed9t b\u00ed k\u00edp \u0111\u1ec3 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng s\u1ee3 s\u1ec7t g\u00ec n\u1eefa.<\/p>\n

R\u00e8n luy\u1ec7n gi\u1ecdng n\u00f3i<\/em><\/strong><\/h3>\n
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R\u00e8n luy\u1ec7n gi\u1ecdng n\u00f3i<\/figcaption><\/figure>\n<\/div>\n

Gi\u1ecdng n\u00f3i l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t c\u1ee7a m\u1ed9t ng\u01b0\u1eddi l\u00e0m telesales. Khi kh\u00e1ch h\u00e0ng ch\u1eb3ng th\u1ec3 nh\u00ecn th\u1ea5y di\u1ec7n m\u1ea1o c\u1ee7a b\u1ea1n ra sao, gi\u1ecdng n\u00f3i ch\u00ednh l\u00e0 s\u1ef1 h\u00ecnh dung duy nh\u1ea5t c\u1ee7a h\u1ecd v\u1ec1 b\u1ea1n. Gi\u1ed1ng nh\u01b0 vi\u1ec7c b\u1ea1n c\u1ea7n n\u1eafm b\u1eaft kh\u00e1ch h\u00e0ng th\u00f4ng qua gi\u1ecdng n\u00f3i; kh\u00e1ch h\u00e0ng c\u0169ng s\u1ebd th\u00f4ng qua gi\u1ecdng n\u00f3i \u0111\u1ec3 h\u00ecnh dung v\u1ec1 b\u1ea1n.<\/p>\n

M\u1ed9t gi\u1ecdng n\u00f3i d\u1ec5 nghe, r\u00f5 r\u00e0ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng. Ngo\u00e0i ra b\u1ea1n c\u0169ng c\u1ea7n h\u1ecdc th\u00eam m\u1ed9t ch\u00fat v\u1ec1 c\u00e1c nh\u1ea5n nh\u00e1, c\u00e1ch ng\u1eaft qu\u00e3ng v\u00e0 c\u00e1ch h\u1ea1 th\u1ea5p t\u00f4ng gi\u1ecdng khi n\u00f3i chuy\u1ec7n. \u0110i\u1ec1u n\u00e0y khi\u1ebfn ng\u01b0\u1eddi nghe tin t\u01b0\u1edfng h\u01a1n v\u00e0 d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft n\u1ed9i dung h\u01a1n.<\/p>\n

L\u1ef1a ch\u1ecdn th\u1eddi \u0111i\u1ec3m th\u00f4ng minh<\/em><\/strong><\/h3>\n

G\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng v\u00e0o th\u1eddi \u0111i\u1ec3m n\u00e0o c\u0169ng c\u00f3 th\u1ec3 l\u00e0 nh\u00e2n t\u1ed1 t\u1ea1o n\u00ean m\u1ed9t cu\u1ed9c trao \u0111\u1ed5i th\u00e0nh c\u00f4ng. \u0110\u1eebng g\u1ecdi \u0111i\u1ec7n v\u00e0o s\u00e1ng th\u1ee9 hai \u0111\u1ea7u tu\u1ea7n khi h\u1ecd v\u1eabn \u0111ang quay cu\u1ed3ng v\u1edbi \u00a0nh\u1eefng cu\u1ed9c h\u1ecdp. Hay c\u0169ng h\u1ea1n ch\u1ebf th\u1eddi \u0111i\u1ec3m t\u1eeb 11h30 \u0111\u1ebfn 13h30 v\u00e0 sau 21h00 v\u00ec \u0111\u00f3 l\u00e0 th\u1eddi \u0111i\u1ec3m c\u1ea7n ngh\u1ec9 ng\u01a1i. Th\u1eadt kh\u00f3 ch\u1ecbu khi ng\u01b0\u1eddi kh\u00e1c c\u1ee9 l\u00e0m phi\u1ec1n b\u1ea1n l\u00fac b\u1ea1n \u0111ang c\u1ea7n ngh\u1ec9 ng\u01a1i \u0111\u00fang kh\u00f4ng.<\/p>\n

Bi\u1ebft c\u00e1ch khai th\u00e1c th\u00f4ng tin<\/em><\/strong><\/h3>\n

Khai th\u00e1c th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng l\u00e0 nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a c\u00e1c cu\u1ed9c g\u1ecdi. R\u1ea5t kh\u00f3 c\u00f3 kh\u1ea3 n\u0103ng kh\u00e1ch h\u00e0ng chia s\u1ebb th\u00f4ng tin c\u1ee7a m\u00ecnh cho nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng quen bi\u1ebft nh\u01b0 b\u1ea1n. Ch\u00ednh v\u00ec v\u1eady tr\u01b0\u1edbc khi h\u1ecfi h\u1ecd anh l\u00e0m g\u00ec, ch\u1ecb \u1edf \u0111\u00e2u,.. b\u1ea1n c\u1ea7n t\u1ea1o d\u1ef1ng m\u1ed9t ni\u1ec1m tin cho kh\u00e1ch h\u00e0ng. N\u00f3i nh\u1eefng c\u00e2u chuy\u1ec7n b\u00ean l\u1ec1; l\u00e0m b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 c\u00e1ch m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 g\u00e2y d\u1ef1ng ni\u1ec1m tin gi\u1eefa hai ng\u01b0\u1eddi tr\u01b0\u1edbc khi khai th\u00e1c th\u00f4ng tin t\u1eeb h\u1ecd.<\/p>\n

Khai th\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/strong><\/h3>\n

Th\u00f4ng tin g\u00ec t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng l\u00e0 quan tr\u1ecdng nh\u1ea5t. Ch\u1eafc ch\u1eafn l\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i. N\u1ebfu b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u0111ang c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec c\u1ea7n gi\u1ea3i quy\u1ebft t\u1ee9c l\u00e0 b\u1ea1n \u0111\u00e3 th\u00e0nh c\u00f4ng m\u1ed9t n\u1eeda. B\u1edfi l\u1ebd, b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1, b\u1ea1n bi\u1ebft \u0111\u01b0\u1ee3c c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1; b\u1ea1n k\u1ebft n\u1ed1i ch\u00fang v\u1edbi nhau. N\u00f3i cho kh\u00e1ch h\u00e0ng bi\u1ebft \u0111\u01b0\u1ee3c s\u1ef1 nguy hi\u1ec3m c\u1ee7a v\u1ea5n \u0111\u1ec1 \u0111\u00f3 \u0111\u1ed1i v\u1edbi h\u1ecd; kh\u00e9o l\u00e9o xo\u00e1y s\u00e2u v\u00e0o n\u1ed7i \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 kh\u01a1i d\u1eady trong h\u1ecd mong mu\u1ed1n t\u00ecm ki\u1ebfm v\u1ec1 m\u1ed9t gi\u1ea3i ph\u00e1p. Sau \u0111\u00f3 l\u00e0 l\u00fac g\u1ee3i \u00fd v\u1ec1 gi\u1ea3i ph\u00e1p c\u1ee7a b\u1ea1n. L\u00fac n\u00e0y ch\u1eafc ch\u1eafn kh\u00e1ch h\u00e0ng s\u1ebd quan t\u00e2m h\u01a1n m\u1ed9t ch\u00fat r\u1ed3i \u0111\u1ea5y.<\/p>\n

X\u00e2y d\u1ef1ng \u1ea5n t\u01b0\u1ee3ng t\u1ed1t t\u1eeb nh\u1eefng gi\u00e2y \u0111\u1ea7u ti\u00ean<\/em><\/strong><\/h3>\n

Nhi\u1ec1u cu\u1ed9c nghi\u00ean c\u1ee9u ch\u1ec9 ra \u0111\u01b0\u1ee3c r\u1eb1ng, s\u1ef1 th\u00e0nh b\u1ea1i c\u1ee7a m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n quy\u1ebft \u0111\u1ecbnh \u1edf 30s \u0111\u1ea7u ti\u00ean. Ch\u00ednh v\u00ec th\u1ebf m\u00e0 30s \u0111\u1ea7u ti\u00ean c\u1ea7n \u0111\u01b0\u1ee3c ch\u00fa \u00fd v\u00e0 ch\u1ec9nh chu nh\u1ea5t \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng th\u1eadt t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Ch\u00e0o h\u1ecfi l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng, n\u00f3 c\u0169ng ch\u00ednh l\u00e0 m\u1ea5u ch\u1ed1t cho 30s \u0111\u1ea7u ti\u00ean. Ch\u00e0o h\u1ecfi nh\u1eb9 nh\u00e0ng, l\u1ec5 ph\u00e9p v\u00e0 x\u01b0ng h\u00f4 m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng b\u1ecb cu\u1ed1n h\u00fat b\u1edfi b\u1ea1n. Tuy\u1ec7t \u0111\u1ed1i ghi nh\u1edb m\u1ed9t \u0111i\u1ec1u \u0111\u00f3 l\u00e0 kh\u00f4ng bao gi\u1edd \u0111\u01b0\u1ee3c g\u1ecdi sai t\u00ean kh\u00e1ch h\u00e0ng; \u0111\u00e2y l\u00e0 \u0111i\u1ec1u t\u1ed1i k\u1ef5 trong telesales.<\/p>\n

K\u1ef9 n\u0103ng ch\u1ed1t h\u1eb9n<\/em><\/strong><\/h3>\n

Ch\u1ed1t h\u1eb9n l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t. Sau t\u1ea5t c\u1ea3 m\u1ecdi n\u1ed7 l\u1ef1c c\u1ee7a m\u00ecnh, b\u1ea1n c\u1ea7n m\u1ed9t cu\u1ed9c h\u1eb9n t\u1eeb kh\u00e1ch h\u00e0ng ho\u1eb7c s\u1ef1 \u0111\u1ed3ng \u00fd \u0111\u1ebfn m\u1ed9t s\u1ef1 ki\u1ec7n do b\u1ea1n t\u1ed5 ch\u1ee9c. \u0110\u1ec3 kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng sau m\u1ed9t cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean l\u00e0 \u0111i\u1ec1u kh\u00f4ng m\u1ea5y kh\u1ea3 thi; v\u00ec th\u1ebf b\u1ea1n \u0111\u1eebng qu\u00e1 \u00e9p bu\u1ed9c kh\u00e1ch h\u00e0ng khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y nghi ng\u1edd. \u0110\u1ec3 h\u1ecd l\u1ef1a ch\u1ecdn m\u1ed9t l\u1ecbch h\u1eb9n g\u1eb7p m\u1eb7t \u0111\u1ec3 hai b\u00ean trao \u0111\u1ed5i v\u1edbi nhau nh\u01b0 v\u1eady \u0111\u00e3 l\u00e0 m\u1ed9t cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng r\u1ed3i. M\u1ed9t m\u1eb9o nho nh\u1ecf cho b\u1ea1n l\u00e0 \u0111\u1eebng h\u1ecfi anh ch\u1ecb r\u1ea3nh v\u00e0o th\u1eddi gian n\u00e0o; h\u00e3y h\u1ecfi h\u1ecd r\u1eb1ng th\u1ee9 ba hay th\u1ee9 t\u01b0, s\u00e1ng hay chi\u1ec1u; \u0111\u1ec3 h\u1ecd l\u1ef1a ch\u1ecdn th\u00ec t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng s\u1ebd cao h\u01a1n \u0111\u1ea5y.<\/p>\n

Telesales t\u01b0\u1edfng d\u1ec5 nh\u01b0ng kh\u00f4ng d\u1ec5, t\u01b0\u1edfng kh\u00f3 nh\u01b0ng kh\u00f4ng kh\u00f3. Quan tr\u1ecdng l\u00e0 n\u1eafm b\u1eaft v\u00e0 hi\u1ec3u \u0111\u01b0\u1ee3c h\u01b0\u1edbng \u0111i v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u00fang \u0111\u1eafn. H\u00e3y t\u1ef1 tin v\u1edbi nh\u1eefng g\u00ec m\u00ecnh \u0111ang l\u00e0m.<\/p>\n","protected":false},"excerpt":{"rendered":"

Th\u1ebf n\u00e0o l\u00e0 telesales? Telesales l\u00e0 c\u00f4ng vi\u1ec7c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i. \u0110\u1ed1i v\u1edbi c\u00e1c nh\u00e2n vi\u00ean sales th\u00f4ng th\u01b0\u1eddng, h\u1ecd s\u1ebd g\u1eb7p g\u1ee1 tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, t\u01b0 v\u1ea5n v\u00e0 ch\u1ed1t sales tr\u1ef1c ti\u1ebfp. Tuy nhi\u00ean do m\u1ed9t v\u00e0i l\u00fd do v\u1ec1 \u0111\u1ecba l\u00fd ho\u1eb7c c\u00e1ch ti\u1ebfp c\u1eadn […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5868"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5868"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5868\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5868"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5868"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}