M\u1ed9t k\u1ecbch b\u1ea3n telesale m\u00e0 b\u1ea1n d\u00e0y c\u00f4ng x\u00e2y d\u1ef1ng li\u1ec7u \u0111\u00e3 h\u1ee3p l\u00fd v\u00e0 \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 mong mu\u1ed1n?
\nL\u00e0 m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n kh\u00f4ng c\u00f2n l\u1ea1 l\u1eabm g\u00ec v\u1edbi s\u1ef1 h\u1edd h\u1eefng, thi\u1ebfu l\u1ecbch s\u1ef1 c\u1ee7a m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng. D\u00f9 sao th\u00ec vi\u1ec7c b\u1ecb t\u1eeb ch\u1ed1i c\u0169ng l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u00f4ng vi\u1ec7c telesale
\nTuy v\u1eady, n\u1ebfu b\u1ea1n nh\u1eadn th\u1ea5y s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi c\u1ee7a m\u00ecnh c\u1ee7a m\u00ecnh b\u1ecb t\u1eeb ch\u1ed1i cao \u0111\u1ed9t bi\u1ebfn ho\u1eb7c ng\u00e0y c\u00e0ng th\u01b0\u1eddng xuy\u00ean h\u01a1n th\u00ec ch\u1eafc ch\u1eafn b\u1ea1n \u0111ang l\u00e0m sai m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3.
\nH\u00e3y tham kh\u1ea3o ngay nh\u1eefng l\u1ed7i th\u01b0\u1eddng g\u1eb7p trong k\u1ecbch b\u1ea3n telesale sau \u0111\u00e2y \u0111\u1ec3 k\u1ecbp th\u1eddi \u0111i\u1ec1u ch\u1ec9nh l\u1ea1i c\u00e1ch g\u1ecdi \u0111i\u1ec7n c\u1ee7a m\u00ecnh.<\/p>\n
B\u1ea1n ngh\u0129 l\u1ed7i n\u00e0y r\u1ea5t \u00edt g\u1eb7p? Th\u1ef1c ra kh\u00f4ng ph\u1ea3i v\u1eady, c\u00e1c c\u00f4ng ty hi\u1ec7n nay, k\u1ec3 c\u1ea3 nh\u1eefng c\u00f4ng ty Vi\u1ec7t Nam, \u0111\u1ec1u t\u1ef1 \u0111\u1eb7t cho m\u00ecnh nh\u1eefng c\u00e1i t\u00ean n\u01b0\u1edbc ngo\u00e0i ho\u1eb7c c\u00f3 k\u1ebft h\u1ee3p ti\u1ebfng n\u01b0\u1edbc ngo\u00e0i. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n gi\u1ea3n nh\u1ea5t l\u00e0 ti\u1ebfng Anh, ngo\u00e0i ra c\u00f2n c\u00f3 th\u1ec3 l\u00e0 ti\u1ebfng Ph\u00e1p, \u00dd, \u0110\u1ee9c,\u2026
\nKhi g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p, vi\u1ec7c ph\u00e1t \u00e2m sai t\u00ean c\u00f4ng ty khi\u1ebfn ng\u01b0\u1eddi nghe l\u1eadp t\u1ee9c \u0111\u00e1nh gi\u00e1 \u0111i\u1ec7n tho\u1ea1i vi\u00ean l\u00e0 ng\u01b0\u1eddi thi\u1ebfu kinh nghi\u1ec7m, kh\u00f4ng chuy\u00ean nghi\u1ec7p. S\u1ebd l\u00e0 \u0111i\u1ec1u b\u1ea5t ng\u1edd n\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng t\u1eeb ch\u1ed1i ngay, ch\u1ee9 ch\u01b0a n\u00f3i \u0111\u1ebfn kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a nh\u1eefng cu\u1ed9c g\u1ecdi n\u00e0y.<\/p>\n
C\u00f3 th\u1ec3 b\u1ea1n \u0111\u00e1nh gi\u00e1 cao vi\u1ec7c khi\u1ebfn kh\u00e1ch h\u00e0ng tho\u1ea3i m\u00e1i v\u00e0 t\u1ea1o k\u1ebft n\u1ed1i v\u1edbi h\u1ecd. \u0110i\u1ec1u \u0111\u00f3 kh\u00f4ng sai, nh\u01b0ng \u0111\u1eebng n\u00ean qu\u00e1 th\u00e2n m\u1eadt.
\nM\u1ed9t s\u1ed1 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ed1 g\u1eafng n\u1eafn ch\u1ec9nh ng\u00f4n ng\u1eef c\u1ee7a trong k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng sao cho kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 th\u00e2n m\u1eadt. Tuy nhi\u00ean, m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng c\u1ee7a nh\u1eefng cu\u1ed9c g\u1ecdi n\u00e0y l\u00e0 b\u00e1n h\u00e0ng, v\u00e0 b\u1ea5t k\u1ef3 ng\u01b0\u1eddi b\u00e1n h\u00e0ng n\u00e0o c\u0169ng bi\u1ebft th\u1eed th\u00e1ch kh\u00f3 kh\u0103n nh\u1ea5t trong ngh\u1ec1 b\u00e1n h\u00e0ng ch\u00ednh l\u00e0 b\u00e1n cho ng\u01b0\u1eddi th\u00e2n.
\nT\u1ea1o ra c\u1ea3m gi\u00e1c th\u00e2n m\u1eadt qu\u00e1 m\u1ee9c kh\u00f4ng nh\u1eefng khi\u1ebfn cho vi\u1ec7c \u0111\u1ec1 ngh\u1ecb b\u00e1n h\u00e0ng tr\u1edf n\u00ean kh\u00f3 kh\u0103n m\u00e0 c\u00f2n khi\u1ebfn \u0111i\u1ec7n tho\u1ea1i vi\u00ean c\u1ea3m th\u1ea5y v\u00f4 c\u00f9ng \u00e1p l\u1ef1c v\u00ec kh\u00f4ng hi\u1ec3u \u0111\u01b0\u1ee3c v\u00ec sao kh\u00e1ch h\u00e0ng kh\u00f4ng mua, m\u1eb7c d\u00f9 h\u1ecd r\u1ea5t c\u00f3 c\u1ea3m t\u00ecnh v\u1edbi m\u00ecnh! Nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 n\u00e0y, b\u1ea1n n\u00ean \u0111i\u1ec1u ch\u1ec9nh k\u1ecbch b\u1ea3n v\u1edbi ng\u00f4n ng\u1eef ph\u00f9 h\u1ee3p m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n nghe. V\u00e0 h\u00e3y lu\u00f4n nh\u1edb r\u1eb1ng: B\u1ea5t l\u1ecbch s\u1ef1 l\u00e0 kh\u00f4ng th\u1ec3 ch\u1ea5p nh\u1eadn, nh\u01b0ng qu\u00e1 th\u00e2n m\u1eadt c\u0169ng kh\u00f4ng th\u1ec3 \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3.<\/p>\n
Ph\u1ea3n \u1ee9ng sai tr\u01b0\u1edbc d\u1ea5u hi\u1ec7u t\u1eeb ch\u1ed1i ch\u1ee9ng t\u1ecf 2 \u0111i\u1ec1u: B\u1ea1n \u0111\u00e3 kh\u00f4ng ch\u00fa \u00fd l\u1eafng nghe kh\u00e1ch, ho\u1eb7c b\u1ea1n thi\u1ebfu s\u1ef1 tinh t\u1ebf \u0111\u1ec3 nh\u1eadn ra nh\u1eefng d\u1ea5u hi\u1ec7u n\u00e0y. C\u1ea3 2 \u0111i\u1ec1u n\u00e0y \u0111\u1ec1u d\u1eabn \u0111\u1ebfn m\u1ed9t cu\u1ed9c g\u1ecdi th\u1ea5t b\u1ea1i.
\nC\u00f3 nh\u1eefng \u0111i\u1ec7n tho\u1ea1i vi\u00ean \u0111\u00e3 n\u00f3i nh\u01b0 sau:
\n\u2013 Ch\u00e0o anh, em g\u1ecdi l\u1ea1i t\u1eeb c\u00f4ng ty X, em mu\u1ed1n b\u00e0n v\u1ec1 chuy\u1ec7n tri\u1ec3n khai d\u1ecbch v\u1ee5 nh\u00e2n s\u1ef1 m\u00e0 em \u0111\u00e3 tr\u00ecnh b\u00e0y h\u00f4m tr\u01b0\u1edbc.
\n\u2013 \u1eeam, c\u00f4ng ty m\u00ecnh d\u1ea1o n\u00e0y h\u01a1i kh\u00f3 kh\u0103n, n\u00ean chi ph\u00ed v\u1eady h\u01a1i cao, m\u00ecnh s\u1ebd ngh\u0129 \u0111\u1ebfn vi\u1ec7c tri\u1ec3n khai sau.
\n\u2013 V\u00e2ng em hi\u1ec3u r\u1ed3i \u1ea1, nh\u01b0ng hi\u1ec7n t\u1ea1i b\u00ean em \u0111ang c\u00f3 g\u00f3i khuy\u1ebfn m\u00e3i 10%, l\u1ea1i tri\u1ec3n khai nhanh ngay trong tu\u1ea7n, v\u00e0 c\u00f3 nhi\u1ec1u b\u00ean s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 n\u00e0y sau 1-2 qu\u00fd \u0111\u00e3 nh\u1eadn th\u1ea5y hi\u1ec7u qu\u1ea3 ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u00e1ng k\u1ec3,\u2026
\n\u0110i\u1ec7n tho\u1ea1i vi\u00ean trong tr\u01b0\u1eddng h\u1ee3p tr\u00ean khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh b\u1ecb l\u1edd \u0111i, v\u00ec v\u1eady h\u1ecd d\u1eadp m\u00e1y l\u00e0 \u0111i\u1ec1u d\u1ec5 hi\u1ec3u.
\nTrong b\u1ea5t k\u1ef3 cu\u1ed9c g\u1ecdi b\u00e1n h\u00e0ng n\u00e0o, chuy\u1ec7n kh\u00e1ch h\u00e0ng \u0111\u01b0a ra tr\u1edf ng\u1ea1i l\u00e0 \u0111i\u1ec1u kh\u00f3 tr\u00e1nh kh\u1ecfi.
\nTuy nhi\u00ean l\u1eafng nghe v\u00e0 t\u01b0 v\u1ea5n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 vi\u1ec7c c\u1ee7a b\u1ea1n, d\u00f9 l\u00fd do kh\u00e1ch h\u00e0ng \u0111\u01b0a ra c\u00f3 ph\u1ea3i s\u1ef1 th\u1eadt hay kh\u00f4ng.
\n\u2013 N\u1ebfu g\u00f3i d\u1ecbch v\u1ee5 hi\u1ec7n t\u1ea1i kh\u00f4ng ph\u00f9 h\u1ee3p th\u00ec kh\u00f4ng bi\u1ebft t\u00ecnh h\u00ecnh t\u00e0i ch\u00ednh b\u00ean anh th\u1ebf n\u00e0o, em c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n chuy\u1ec3n \u0111\u1ed5i cho anh m\u1ed9t g\u00f3i kh\u00e1c ph\u00f9 h\u1ee3p h\u01a1n c\u00f3 th\u1ec3 v\u1eeba gi\u00fap anh ti\u1ebft ki\u1ec7m ti\u1ec1n, v\u1eeba gi\u00fap anh n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.
\nKh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o b\u1ea1n c\u0169ng nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i mong mu\u1ed1n, nh\u01b0ng k\u1ebft qu\u1ea3 s\u1ebd h\u1ee9a h\u1eb9n h\u01a1n nhi\u1ec1u. B\u00ean c\u1ea1nh \u0111\u00f3, khi b\u1ea1n khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe, c\u01a1 h\u1ed9i \u0111\u1ec3 c\u00f3 m\u1ed9t cu\u1ed9c g\u1ecdi ti\u1ebfp theo s\u1ebd cao h\u01a1n nhi\u1ec1u.<\/p>\n
Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng n\u00e0o c\u0169ng s\u1eed d\u1ee5ng m\u1ed9t k\u1ecbch b\u1ea3n telesale. Tuy nhi\u00ean, s\u1eed d\u1ee5ng k\u1ecbch b\u1ea3n v\u00e0 vi\u1ec7c \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ea1n \u0111ang s\u1eed d\u1ee5ng k\u1ecbch b\u1ea3n l\u00e0 2 vi\u1ec7c ho\u00e0n to\u00e0n kh\u00e1c nhau.
\nKh\u00e1ch h\u00e0ng nh\u1eadn ra \u0111i\u1ec1u n\u00e0y th\u00f4ng qua nh\u1eefng d\u1ea5u hi\u1ec7u sau: \u0110i\u1ec7n tho\u1ea1i vi\u00ean b\u1eaft \u0111\u1ea7u cu\u1ed9c n\u00f3i chuy\u1ec7n b\u1eb1ng t\u1ed1c \u0111\u1ed9 qu\u00e1 nhanh, t\u00f4ng gi\u1ecdng qu\u00e1 cao thi\u1ebfu t\u1ef1 nhi\u00ean; T\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i tr\u01b0\u1edbc m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng qu\u00e1 nhanh (gi\u1ed1ng nh\u01b0 \u0111\u00e3 h\u1ecdc thu\u1ed9c b\u00e0i).
\n\u0110\u1ec3 kh\u1eafc ph\u1ee5c \u0111i\u1ec1u n\u00e0y, \u0111\u01a1n gi\u1ea3n h\u00e3y gi\u1ea3m t\u1ed1c \u0111\u1ed9 n\u00f3i c\u1ee7a m\u00ecnh l\u1ea1i, \u0111\u1ee7 \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ee9ng th\u00fa ch\u1ee9 kh\u00f4ng kh\u00f3 ch\u1ecbu l\u00e0 b\u1ea1n \u0111\u00e3 th\u00e0nh c\u00f4ng.<\/p>\n
M\u1ed9t v\u00e0i kho\u1ea3ng tr\u1ed1ng trong cu\u1ed9c h\u1ed9i tho\u1ea1i l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 kh\u00e1ch h\u00e0ng ngh\u0129 v\u1ec1 l\u1eddi \u0111\u1ec1 ngh\u1ecb mua h\u00e0ng, Tuy nhi\u00ean, nhi\u1ec1u \u0111i\u1ec7n tho\u1ea1i vi\u00ean v\u1ed9i v\u00e3 nh\u1ea3y v\u00e0o c\u1ed1 l\u1ea5p \u0111\u1ea7y nh\u1eefng kho\u1ea3ng tr\u1ed1ng n\u00e0y trong khi \u0111\u00e1ng ra h\u1ecd n\u00ean l\u1eafng nghe \u0111\u1ec3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i h\u1eefu \u00edch nh\u1ea5t.
\nB\u1ecb t\u1eeb ch\u1ed1i hay d\u1eadp m\u00e1y v\u1edbi nh\u1eefng k\u1ecbch b\u1ea3n telesale \u0111\u00e3 \u0111\u01b0\u1ee3c d\u00e0y c\u00f4ng x\u00e2y d\u1ef1ng l\u00e0 \u0111i\u1ec1u th\u01b0\u1eddng th\u1ea5y trong b\u00e1n h\u00e0ng. N\u1ebfu b\u1ea1n nh\u1eadn th\u1ea5y v\u1ea5n \u0111\u1ec1 \u1edf c\u1ea5u tr\u00fac k\u1ecbch b\u1ea3n, h\u00e3y thay \u0111\u1ed5i n\u00f3. Nh\u01b0ng n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ea5y c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec \u1edf k\u1ecbch b\u1ea3n, h\u00e3y c\u1ea3nh gi\u00e1c v\u1edbi 5 l\u1ed7i ph\u1ed5 bi\u1ebfn khi\u1ebfn kh\u00e1ch h\u00e0ng d\u1eadp m\u00e1y n\u00e0y.<\/p>\n","protected":false},"excerpt":{"rendered":"
M\u1ed9t k\u1ecbch b\u1ea3n telesale m\u00e0 b\u1ea1n d\u00e0y c\u00f4ng x\u00e2y d\u1ef1ng li\u1ec7u \u0111\u00e3 h\u1ee3p l\u00fd v\u00e0 \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 mong mu\u1ed1n? L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u1ea1n kh\u00f4ng c\u00f2n l\u1ea1 l\u1eabm g\u00ec v\u1edbi s\u1ef1 h\u1edd h\u1eefng, thi\u1ebfu l\u1ecbch s\u1ef1 c\u1ee7a m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng. D\u00f9 sao th\u00ec vi\u1ec7c b\u1ecb t\u1eeb ch\u1ed1i c\u0169ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,241],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5871"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5871"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5871\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5871"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5871"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}