Khi \u0111\u00e3 c\u00f3 b\u1ea3n k\u1ebf ho\u1ea1ch d\u1ef1 \u00e1n tri\u1ec3n khai KPI chi ti\u1ebft, c\u00f4ng vi\u1ec7c ti\u1ebfp theo c\u1ee7a nh\u00f3m l\u00e3nh \u0111\u1ea1o l\u00e0 gi\u00fap \u0111\u1ed9i ng\u0169 hi\u1ec3u v\u00e0 ti\u1ebfp nh\u1eadn s\u1ef1 thay \u0111\u1ed5i n\u00e0y. Ph\u1ea3i thuy\u1ebft ph\u1ee5c c\u00e1c b\u00ean li\u00ean quan \u1ee7ng h\u1ed9 nhu c\u1ea7u \u0111\u00e1p \u1ee9ng c\u00e1c KPI m\u1edbi b\u1eb1ng c\u00e1ch h\u00e0nh \u0111\u1ed9ng kh\u00e1c \u0111i. N\u1ebfu th\u00e0nh c\u00f4ng, b\u1ea1n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 \u1ee7ng h\u1ed9 t\u1eeb nhi\u1ec1u b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 t\u1ed1i \u0111a h\u00f3a kh\u1ea3 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n KPI, \u0111\u1ed3ng th\u1eddi c\u00f3 s\u1ef1 cam k\u1ebft t\u1eeb t\u1eadp h\u1ee3p \u0111\u00f4ng \u0111\u1ea3o nh\u1eefng nh\u00e2n vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00f3 6 b\u01b0\u1edbc c\u1ea7n l\u01b0u \u00fd sau:<\/p>\n
Nhi\u1ec7m v\u1ee5 1: Kh\u1ea3o s\u00e1t m\u1ed9t t\u1eadp h\u1ee3p nh\u1eefng nh\u00e2n vi\u00ean ti\u00eau bi\u1ec3u.<\/strong><\/p>\n B\u1ea1n c\u1ea7n th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 nh\u1eadn th\u1ee9c hi\u1ec7n th\u1eddi c\u1ee7a m\u1ecdi ng\u01b0\u1eddi v\u1ec1 c\u00e1c th\u01b0\u1edbc \u0111o m\u1ee5c ti\u00eau \u0111ang t\u1ed3n t\u1ea1i trong t\u1ed5 ch\u1ee9c, nh\u1eefng quan ng\u1ea1i hi\u1ec7n th\u1eddi v\u1ec1 d\u1ef1 \u00e1n m\u1edbi, v\u00e0 nh\u1eefng \u0111i\u1ec3m c\u1ea7n tr\u00ecnh b\u00e0y trong ch\u01b0\u01a1ng tr\u00ecnh ch\u1ec9 d\u1eabn ng\u1eafn g\u1ecdn d\u00e0nh cho nh\u00e2n vi\u00ean. B\u1ea1n n\u00ean ti\u1ebfn h\u00e0nh cu\u1ed9c kh\u1ea3o s\u00e1t n\u00e0y tr\u01b0\u1edbc khi t\u1ed5 ch\u1ee9c chu\u1ed7i workshop d\u00e0nh cho nh\u00e2n vi\u00ean \u1edf giai \u0111o\u1ea1n 4 v\u00e0 5.<\/p>\n V\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1, h\u00e3y th\u00e0nh l\u1eadp m\u1ed9t t\u1eadp h\u1ee3p ti\u00eau bi\u1ec3u nh\u1eefng nh\u00e2n vi\u00ean gi\u00e0u kinh nghi\u1ec7m \u0111\u1ebfn t\u1eeb m\u1ecdi b\u1ed9 ph\u1eadn v\u00e0 c\u1ea5p b\u1eadc c\u1ee7a t\u1ed5 ch\u1ee9c.\u00a0Nh\u00f3m th\u1eed nghi\u1ec7m n\u00e0y kh\u00f4ng n\u00ean qu\u00e1 200 ng\u01b0\u1eddi, ho\u1eb7c 10% t\u1ed5ng s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean, v\u00e0 kh\u00f4ng \u00edt h\u01a1n 30 ng\u01b0\u1eddi.\u00a0V\u1edbi nh\u1eefng con s\u1ed1 n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh cu\u1ed9c kh\u1ea3o s\u00e1t v\u1edbi t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i ch\u1ec9 c\u1ea7n \u0111\u1ea1t 60% m\u00e0 v\u1eabn c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t c\u00f3 gi\u00e1 tr\u1ecb. Nh\u00f3m th\u1eed nghi\u1ec7m qu\u00e1 \u0111\u00f4ng s\u1ebd khi\u1ebfn cho vi\u1ec7c x\u1eed l\u00fd d\u1eef li\u1ec7u tr\u1edf n\u00ean kh\u00f3 kh\u0103n h\u01a1n v\u00e0 hi\u1ebfm khi l\u00e0m n\u1ed5i l\u00ean \u0111\u01b0\u1ee3c nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u1edbi.<\/p>\n Nhi\u1ec7m v\u1ee5 2. S\u1eed d\u1ee5ng nh\u1eefng \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i t\u1eeb cu\u1ed9c kh\u1ea3o s\u00e1t nh\u00e2n vi\u00ean.<\/strong><\/p>\n \u00dd ki\u1ebfn ph\u1ea3n h\u1ed3i t\u1eeb cu\u1ed9c kh\u1ea3o s\u00e1t nh\u00e2n vi\u00ean ph\u1ea3i \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p v\u00e0o thi\u1ebft k\u1ebf c\u1ee7a workshop. Trong b\u00e0i di\u1ec5n v\u0103n m\u1edf m\u00e0n c\u1ee7a ng\u01b0\u1eddi thuy\u1ebft tr\u00ecnh \u0111\u1ea1i di\u1ec7n cho nh\u00f3m KPI, c\u1ea7n n\u00f3i v\u1ec1 t\u1ea5t c\u1ea3 nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 nh\u00e2n vi\u00ean \u0111\u00e3 n\u00eau ra trong khi kh\u1ea3o s\u00e1t.<\/p>\n Nhi\u1ec7m v\u1ee5 3. Th\u1ec3 hi\u1ec7n r\u00f5 nhu c\u1ea7u b\u1eaft bu\u1ed9c ph\u1ea3i thay \u0111\u1ed1i.<\/strong><\/p>\n H\u00e3y cho th\u1ea5y c\u00e1c KPI l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a g\u00f3i s\u00e1ng ki\u1ebfn \u0111\u00e3 \u0111\u01b0\u1ee3c ban l\u00e3nh \u0111\u1ea1o c\u1ea5p cao th\u00f4ng qua, \u0111\u1ec3 \u0111\u1ed1i ph\u00f3 v\u1edbi nh\u1eefng \u00e1p l\u1ef1c \u0111\u00e8 n\u1eb7ng l\u00ean t\u1ed5 ch\u1ee9c. Tr\u00ecnh b\u00e0y nh\u1eefng \u00e1p l\u1ef1c n\u00e0y d\u01b0\u1edbi d\u1ea1ng t\u1eeb ng\u1eef m\u00e0 ai c\u0169ng c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c. S\u1eed d\u1ee5ng nh\u1eefng th\u00f4ng tin so s\u00e1nh nh\u1eb1m l\u00e0m n\u1ed5i b\u1eadt\u00a0kho\u1ea3ng c\u00e1ch gi\u1eefa hi\u1ec7u su\u1ea5t hi\u1ec7n t\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 nh\u1eefng th\u00f4ng l\u1ec7 t\u1ed1t nh\u1ea5t (best practice).<\/p>\n Th\u01b0\u1eddng th\u00ec logic s\u1ebd kh\u00f4ng gi\u00fap \u00edch \u0111\u01b0\u1ee3c g\u00ec cho b\u1ea1n trong vi\u1ec7c qu\u1ea3ng b\u00e1 d\u1ef1 \u00e1n \u1edf b\u01b0\u1edbc th\u1ee9 nh\u1ea5t. B\u1ea1n ph\u1ea3i qu\u1ea3ng b\u00e1 th\u00f4ng qua c\u00e1c \u0111\u1ed9ng c\u01a1 c\u1ea3m x\u00fac. V\u00ec v\u1eady, h\u00e3y tri\u1ec7t \u0111\u1ec3 th\u1ee9c qu\u1ea3ng b\u00e1 d\u1ef1 \u00e1n n\u00e0y v\u1edbi \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean. B\u1ea1n ph\u1ea3i t\u1eadp trung v\u00e0o c\u00e1c \u0111\u1ed9ng c\u01a1 c\u1ea3m x\u00fac c\u00f3 \u00fd ngh\u0129a \u0111\u1ed1i v\u1edbi h\u1ecd:<\/p>\n M\u1ed9t t\u1eadp h\u1ee3p c\u00e1c th\u01b0\u1edbc \u0111o m\u1ee5c ti\u00eau h\u1ee3p l\u00fd s\u1ebd gi\u00fap c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd tr\u1edf n\u00ean \u0111\u00e1ng l\u00e0m v\u00e0 th\u00fa v\u1ecb h\u01a1n (v\u00ed d\u1ee5, s\u1ef1 c\u00f4ng nh\u1eadn th\u00e0nh t\u00edch nh\u00e2n vi\u00ean l\u1edbn h\u01a1n).<\/p>\n S\u1ef1 t\u1eadp trung v\u00e0o c\u00e1c th\u01b0\u1edbc \u0111o h\u1ee3p l\u00fd s\u1ebd gi\u00fap l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n (v\u00ed d\u1ee5, c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i t\u1ed1t h\u01a1n v\u1edbi c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a t\u1ed5 ch\u1ee9c).<\/p>\n Trong t\u01b0\u01a1ng lai h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c trao quy\u1ec1n v\u00e0 t\u1ef1 ch\u1ee7 trong c\u00f4ng vi\u1ec7c h\u01a1n (v\u00ed d\u1ee5, nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ra nhi\u1ec1u quy\u1ebft \u0111\u1ecbnh h\u01a1n).<\/p>\n C\u00e1c KPI hi\u1ec7u qu\u1ea3 s\u1ebd n\u00e2ng cao kh\u1ea3 n\u0103ng sinh l\u1eddi c\u1ee7a t\u1ed5 ch\u1ee9c, t\u1eeb \u0111\u00f3 mang \u0111\u1ebfn s\u1ef1 an to\u00e0n trong c\u00f4ng vi\u1ec7c v\u00e0 m\u1ee9c l\u01b0\u01a1ng cao h\u01a1n cho nh\u00e2n vi\u00ean (v\u00ed d\u1ee5, th\u00f4ng qua nh\u1eefng th\u1ecfa thu\u1eadn v\u1ec1 ph\u00e2n ph\u1ed1i l\u1ee3i nhu\u1eadn).<\/p>\n Nhi\u1ec7m v\u1ee5 4. S\u1eed d\u1ee5ng tuy\u00ean b\u1ed1 t\u1ea7m nh\u00ecn c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 l\u00f4i cu\u1ed1n nh\u00e2n vi\u00ean.<\/strong><\/p>\n T\u1ea1o ra s\u1ef1 h\u1ee9ng th\u00fa trong \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean b\u1eb1ng c\u00e1ch v\u1ebd ra m\u1ed9t b\u1ee9c tranh n\u01a1i l\u00e0m vi\u1ec7c s\u1ebd tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o trong 2-3 n\u0103m n\u1eefa, khi m\u00e0 c\u00e1c KPI v\u00e0 c\u00e1c s\u00e1ng ki\u1ebfn kh\u00e1c \u0111\u00e3 \u0111\u01b0\u1ee3c tri\u1ec3n khai xong. Qua th\u1eddi gian, nh\u1eefng nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c trao quy\u1ec1n s\u1ebd b\u1eaft \u0111\u1ea7u t\u1ea1o ra phi\u00ean b\u1ea3n t\u1ea7m nh\u00ecn c\u1ee7a ri\u00eang m\u00ecnh v\u1ec1 n\u01a1i l\u00e0m vi\u1ec7c. Tuy nhi\u00ean, l\u00fac b\u1eaft \u0111\u1ea7u, nh\u00f3m d\u1ef1 \u00e1n KPI nh\u1ea5t thi\u1ebft ph\u1ea3i c\u00f3 t\u00e2m huy\u1ebft v\u1edbi tuy\u00ean b\u1ed1 t\u1ea7m nh\u00ecn c\u1ee7a d\u1ef1 \u00e1n KPI.<\/p>\n Nhi\u1ec7m v\u1ee5 5. Duy tr\u00ec s\u1ef1 truy\u1ec1n \u0111\u1ea1t li\u00ean t\u1ee5c.<\/strong><\/p>\n Cho d\u00f9 b\u1ea1n \u0111\u00e3 l\u00e0m b\u1ea5t c\u1ee9 vi\u1ec7c g\u00ec trong qu\u00e1 kh\u1ee9 th\u00ec n\u00f3 c\u0169ng kh\u00f4ng bao gi\u1edd l\u00e0 \u0111\u1ee7. H\u00e3y l\u00e0m theo theo l\u1eddi khuy\u00ean c\u1ee7a Kotler v\u00e0 c\u1ed1 g\u1eafng truy\u1ec1n \u0111\u1ea1t c\u00e0ng nhi\u1ec1u c\u00e0ng t\u1ed1t, th\u00e0 d\u01b0 c\u00f2n h\u01a1n thi\u1ebfu. H\u00e3y s\u1eed d\u1ee5ng nh\u1eefng ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n \u0111\u1ea1t c\u00f3 t\u00e1c d\u1ee5ng v\u1edbi ng\u01b0\u1eddi nghe c\u1ee7a b\u1ea1n. H\u1ea7u h\u1ebft m\u1ecdi d\u1ef1 \u00e1n \u0111\u1ec1u c\u00f3 ti\u1ebfn tri\u1ec3n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng th\u1eafng l\u1ee3i nhanh ch\u00f3ng trong giai \u0111o\u1ea1n \u0111\u1ea7u, nh\u01b0ng r\u1ea5t \u00edt l\u00e3nh \u0111\u1ea1o d\u1ef1 \u00e1n bi\u1ebft c\u00e1ch ghi nh\u1eadn, \u0103n m\u1eebng nh\u1eefng th\u00e0nh c\u00f4ng \u0111\u00f3, hay th\u1eadm ch\u00ed l\u00e0 truy\u1ec1n th\u00f4ng v\u1ec1 ch\u00fang.<\/p>\n Nhi\u1ec7m v\u1ee5 6. Trao quy\u1ec1n h\u00e0nh \u0111\u1ed9ng tr\u00ean di\u1ec7n r\u1ed9ng.<\/strong><\/p>\n N\u1ebfu b\u1ea3n k\u1ebf ho\u1ea1ch chi ti\u1ebft th\u00e0nh c\u00f4ng, b\u1ea1n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 \u1ee7ng h\u1ed9 t\u1eeb nhi\u1ec1u b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a t\u1ed5 ch\u1ee9c.\u00a0Nh\u00f3m KPI s\u1ebd t\u1ed1i \u0111a h\u00f3a kh\u1ea3 n\u0103ng \u0111\u01b0\u1ee3c ph\u00ea chu\u1ea9n c\u1ee7a d\u1ef1 \u00e1n KPI, v\u00e0 vi\u1ec7c qu\u1ea3ng b\u00e1 h\u1ec7 th\u1ed1ng KPI v\u1edbi to\u00e0n th\u1ec3 nh\u00e2n vi\u00ean s\u1ebd t\u1ed1i \u0111a h\u00f3a s\u1ef1 cam k\u1ebft t\u1eeb m\u1ed9t t\u1eadp h\u1ee3p \u0111\u00f4ng \u0111\u1ea3o nh\u1eefng nh\u00e2n vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n T\u1ea5t c\u1ea3 c\u00e1c quy tr\u00ecnh ti\u1ebfn h\u00e0nh d\u1ef1 \u00e1n quan tr\u1ecdng \u0111\u1ec1u ch\u1ecbu t\u00e1c \u0111\u1ed9ng s\u00e2u s\u1eafc t\u1eeb s\u1ef1 th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i trong vi\u1ec7c d\u1eabn d\u1eaft v\u00e0 qu\u1ea3ng b\u00e1 cho s\u1ef1 thay \u0111\u1ed5i, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong d\u1ef1 \u00e1n tri\u1ec3n khai KPI t\u1ea1i m\u1ed7i doanh nghi\u1ec7p. C\u00e1c s\u00e1ng ki\u1ebfn c\u1ee7a h\u1ed9i \u0111\u1ed3ng qu\u1ea3n tr\u1ecb ho\u1eb7c nh\u00f3m qu\u1ea3n l\u00fd c\u1ea5p cao nhi\u1ec1u l\u00fac ch\u01b0a \u0111\u01b0\u1ee3c truy\u1ec1n th\u00f4ng \u0111\u00fang c\u00e1ch \u0111\u1ebfn \u0111\u1ed9i ng\u0169. \u0110i\u1ec1u n\u00e0y c\u1ea7n s\u1ef1 k\u1ebft h\u1ee3p ch\u1eb7t ch\u1ebd v\u1edbi B\u1ed9 ph\u1eadn Nh\u00e2n s\u1ef1.<\/p>\n","protected":false},"excerpt":{"rendered":" Khi \u0111\u00e3 c\u00f3 b\u1ea3n k\u1ebf ho\u1ea1ch d\u1ef1 \u00e1n tri\u1ec3n khai KPI chi ti\u1ebft, c\u00f4ng vi\u1ec7c ti\u1ebfp theo c\u1ee7a nh\u00f3m l\u00e3nh \u0111\u1ea1o l\u00e0 gi\u00fap \u0111\u1ed9i ng\u0169 hi\u1ec3u v\u00e0 ti\u1ebfp nh\u1eadn s\u1ef1 thay \u0111\u1ed5i n\u00e0y. Ph\u1ea3i thuy\u1ebft ph\u1ee5c c\u00e1c b\u00ean li\u00ean quan \u1ee7ng h\u1ed9 nhu c\u1ea7u \u0111\u00e1p \u1ee9ng c\u00e1c KPI m\u1edbi b\u1eb1ng c\u00e1ch h\u00e0nh \u0111\u1ed9ng kh\u00e1c \u0111i. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[250],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/6206"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=6206"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/6206\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=6206"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=6206"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=6206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}