{"id":6528,"date":"2023-11-29T14:35:34","date_gmt":"2023-11-29T14:35:34","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=6528"},"modified":"2023-12-21T13:18:36","modified_gmt":"2023-12-21T06:18:36","slug":"top-10-bi-quyet-quan-ly-doi-ngu-ban-hang-hieu-qua-nhat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/top-10-bi-quyet-quan-ly-doi-ngu-ban-hang-hieu-qua-nhat.html","title":{"rendered":"Top 10 B\u00ed Quy\u1ebft Qu\u1ea3n L\u00fd \u0110\u1ed9i Ng\u0169 B\u00e1n H\u00e0ng Hi\u1ec7u Qu\u1ea3 Nh\u1ea5t"},"content":{"rendered":"<h2 id=\"1-Bi-quyet-1-Lua-chon-nhung-nguoi-phu-hop-voi-doi-ngu\"><strong>1. B\u00ed quy\u1ebft 1: L\u1ef1a ch\u1ecdn nh\u1eefng ng\u01b0\u1eddi ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1ed9i ng\u0169<\/strong><\/h2>\n<p>L\u1ef1a ch\u1ecdn nh\u00e2n s\u1ef1 ph\u00f9 h\u1ee3p \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 ph\u00e1t tri\u1ec3n t\u1ed5ng th\u1ec3 c\u1ee7a m\u1ed9t nh\u00f3m kinh doanh. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea7n nh\u1eadn th\u1ee9c r\u1eb1ng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t t\u1ea1o n\u00ean th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t \u0111\u1ed9i nh\u00f3m ch\u00ednh l\u00e0 con ng\u01b0\u1eddi.<\/p>\n<p>Thay v\u00ec ch\u1ecdn m\u1ed9t \u0111\u1ed9i ng\u0169 l\u1edbn nh\u01b0ng kh\u00f4ng c\u00f3 s\u1ef1 k\u1ebft n\u1ed1i, v\u1edbi t\u1eebng c\u00e1 nh\u00e2n ch\u1ec9 quan t\u00e2m t\u1edbi l\u1ee3i \u00edch c\u00e1 nh\u00e2n, nh\u00e0 l\u00e3nh \u0111\u1ea1o n\u00ean \u0111\u1eb7t s\u1ef1 ch\u00fa tr\u1ecdng v\u00e0o th\u00e1i \u0111\u1ed9 v\u00e0 kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean, \u01b0u ti\u00ean ch\u1ea5t l\u01b0\u1ee3ng h\u01a1n s\u1ed1 l\u01b0\u1ee3ng.<\/p>\n<p>Tr\u01b0\u1edbc khi l\u1ef1a ch\u1ecdn th\u00e0nh vi\u00ean cho nh\u00f3m kinh doanh, ng\u01b0\u1eddi s\u00e1ng l\u1eadp c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 nh\u1eefng ph\u1ea9m ch\u1ea5t m\u00e0 \u0111\u1ed9i nh\u00f3m mong mu\u1ed1n c\u00f3 trong m\u1ed7i c\u00e1 nh\u00e2n.<\/p>\n<p>V\u1edbi \u0111\u1ed9i nh\u00f3m kinh doanh, c\u00e1c k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n m\u00e0 m\u1ed7i th\u00e0nh vi\u00ean c\u1ea7n ph\u1ea3i c\u00f3 bao g\u1ed3m:<\/p>\n<ul>\n<li>Kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/li>\n<li>N\u0103ng l\u1ef1c ph\u00e2n t\u00edch nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>Hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m kinh doanh<\/li>\n<li>K\u1ef9 n\u0103ng giao ti\u1ebfp<\/li>\n<li>K\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n<\/li>\n<li>K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c<\/li>\n<\/ul>\n<p>Ban \u0111\u1ea7u, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ph\u1ecfng v\u1ea5n \u0111\u1ec3 ch\u1ecdn l\u1ecdc th\u00e0nh vi\u00ean cho nh\u00f3m v\u00e0 ti\u1ebfp t\u1ee5c quan s\u00e1t trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 t\u00ecm ra nh\u1eefng th\u00e0nh vi\u00ean ph\u00f9 h\u1ee3p nh\u1ea5t!<\/p>\n<h2 id=\"2-Bi-quyet-2-Duy-tri-giao-tiep-tot-voi-doi-ngu-cua-minh\"><strong>2. B\u00ed quy\u1ebft 2: Duy tr\u00ec giao ti\u1ebfp t\u1ed1t v\u1edbi \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh<\/strong><\/h2>\n<p>\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean \u0111\u1ec1u c\u1eadp nh\u1eadt \u0111\u1ee7 c\u00e1c th\u00f4ng tin v\u1ec1 d\u1ef1 \u00e1n v\u00e0 hi\u1ec3u r\u00f5 m\u1ee5c ti\u00eau v\u00e0 c\u00e1c th\u1eddi h\u1ea1n c\u00f4ng vi\u1ec7c (deadline), giao ti\u1ebfp gi\u1eefa nh\u00e0 qu\u1ea3n l\u00fd v\u00e0 \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng.<\/p>\n<p>\u0110\u1ed3ng th\u1eddi, vi\u1ec7c t\u1ea1o s\u1ef1 ti\u1ebfp c\u1eadn d\u1ec5 d\u00e0ng gi\u1eefa qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 trong c\u00f4ng vi\u1ec7c. Nh\u00e2n vi\u00ean c\u1ea7n c\u1ea3m th\u1ea5y r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi b\u1ea1n \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi ho\u1eb7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 kh\u00f4ng c\u00f3 r\u00e0o c\u1ea3n.<\/p>\n<p>V\u00ec v\u1eady, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho nh\u00e2n vi\u00ean ti\u1ebfp c\u1eadn v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 t\u1eeb b\u1ea1n b\u1ea5t k\u1ec3 khi n\u00e0o h\u1ecd c\u1ea7n.<\/p>\n<h2 id=\"3-Bi-quyet-3-Tao-dung-cac-moi-quan-he-lam-viec-tich-cuc\"><strong>3. B\u00ed quy\u1ebft 3: T\u1ea1o d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c<\/strong><\/h2>\n<p>Khi qu\u1ea3n l\u00fd \u0111\u1ed9i nh\u00f3m, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 ch\u1eb7t ch\u1ebd v\u1edbi t\u1eebng th\u00e0nh vi\u00ean, kh\u00f4ng ch\u1ec9 \u1edf t\u01b0 c\u00e1ch l\u00e0 m\u1ed9t qu\u1ea3n l\u00fd hay \u0111\u1ed3ng nghi\u1ec7p m\u00e0 c\u00f2n trong vai tr\u00f2 l\u00e0 b\u1ea1n b\u00e8 c\u1ee7a h\u1ecd. B\u1ea1n s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc n\u1ebfu b\u1ea1n c\u00f3 s\u1ef1 bi\u1ebft \u0111\u01b0\u1ee3c v\u1ec1 ho\u00e0n c\u1ea3nh gia \u0111\u00ecnh, s\u1edf th\u00edch, th\u00f3i quen, c\u0169ng nh\u01b0 \u0111i\u1ec3m m\u1ea1nh v\u00e0 y\u1ebfu c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean trong nh\u00f3m.<\/p>\n<p>Khi b\u1ea1n c\u1ed1 g\u1eafng t\u00ecm hi\u1ec3u c\u00e1ch m\u00e0 \u0111\u1ed3ng nghi\u1ec7p c\u1ee7a b\u1ea1n x\u1eed l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, nh\u1eefng \u0111i\u1ec1u h\u1ecd quan t\u00e2m, \u0111i\u1ec1u \u0111\u00f3 s\u1ebd x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n r\u1ea5t nhi\u1ec1u gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m. V\u00e0 khi c\u00f3 m\u1ed9t m\u1ed1i quan h\u1ec7 kh\u0103ng kh\u00edt, qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u00f9ng nhau s\u1ebd di\u1ec5n ra d\u1ec5 d\u00e0ng v\u00e0 l\u00e2u d\u00e0i h\u01a1n.<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"4-Bi-quyet-4-Dat-muc-tieu-ca-nhan-thong-nhat-voi-muc-tieu-nhom\"><strong>4. B\u00ed quy\u1ebft 4: \u0110\u1eb7t m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n th\u1ed1ng nh\u1ea5t v\u1edbi m\u1ee5c ti\u00eau nh\u00f3m<\/strong><\/h2>\n<p>\u0110\u1ea1t m\u1ee5c ti\u00eau l\u00e0 m\u1ed9t ph\u1ea7n thi\u1ebft y\u1ebfu trong qu\u00e1 tr\u00ecnh n\u1ed7 l\u1ef1c l\u00e0m vi\u1ec7c. Tuy nhi\u00ean, n\u1ebfu m\u1ee5c ti\u00eau c\u1ee7a nh\u00f3m kinh doanh m\u00e2u thu\u1eabn v\u1edbi m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean, c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn xung \u0111\u1ed9t l\u1ee3i \u00edch v\u00e0 suy gi\u1ea3m hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, th\u1eadm ch\u00ed l\u00e0 \u0111e d\u1ecda s\u1ef1 t\u1ed3n t\u1ea1i c\u1ee7a nh\u00f3m.<\/p>\n<p>Do \u0111\u00f3, tr\u01b0\u1edbc khi \u0111\u1eb7t m\u1ee5c ti\u00eau chung, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n xem x\u00e9t m\u1ee5c ti\u00eau c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, sau \u0111\u00f3 c\u00e2n nh\u1eafc c\u00e2n b\u1eb1ng l\u1ee3i \u00edch gi\u1eefa c\u00e1 nh\u00e2n v\u00e0 l\u1ee3i \u00edch chung c\u1ee7a nh\u00f3m.<\/p>\n<p>\u0110\u1ec3 \u0111\u1eb7t m\u1ee5c ti\u00eau, kh\u00f4ng ch\u1ec9 n\u00ean t\u1eadp trung v\u00e0o c\u00e1c con s\u1ed1 tr\u1eebu t\u01b0\u1ee3ng nh\u01b0 m\u1ee9c l\u01b0\u01a1ng hay doanh s\u1ed1. B\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng\u00a0m\u00f4 h\u00ecnh SMART\u00a0\u0111\u1ec3 \u0111\u1ec1 ra m\u1ee5c ti\u00eau cho nh\u00f3m v\u00e0 gi\u00fap t\u1eebng c\u00e1 nh\u00e2n trong nh\u00f3m x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh. C\u00f4ng th\u1ee9c SMART bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 c\u1ee5 th\u1ec3 nh\u01b0 sau:<\/p>\n<ul>\n<li>Specific: R\u00f5 r\u00e0ng, c\u1ee5 th\u1ec3<\/li>\n<li>Measurable: C\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c<\/li>\n<li>Achievable: C\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ea1t \u0111\u01b0\u1ee3c<\/li>\n<li>Realistic: Th\u1ef1c t\u1ebf<\/li>\n<li>Time-bound: C\u00f3 th\u1eddi h\u1ea1n<\/li>\n<\/ul>\n<h2 id=\"5-Bi-quyet-5-Trao-quyen-cho-nhan-vien\"><strong>5. B\u00ed quy\u1ebft 5: Trao quy\u1ec1n cho nh\u00e2n vi\u00ean<\/strong><\/h2>\n<p>\u0110\u00f4i khi, kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o tr\u01b0\u1edfng nh\u00f3m c\u0169ng ph\u1ea3i \u0111\u1ea3m nh\u1eadn vi\u1ec7c gi\u1ea3i quy\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1. M\u1ed9t \u0111\u1ed9i nh\u00f3m kinh doanh kh\u00f4ng n\u00ean ho\u1ea1t \u0111\u1ed9ng theo m\u00f4 h\u00ecnh c\u1ee9ng nh\u1eafc, v\u1edbi nh\u00e2n vi\u00ean ch\u1ec9 th\u1ef1c hi\u1ec7n theo h\u01b0\u1edbng d\u1eabn c\u1ee7a qu\u1ea3n l\u00fd. \u0110\u1eb7c bi\u1ec7t trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c n\u0103ng \u0111\u1ed9ng, n\u01a1i m\u00e0 nh\u00e2n vi\u00ean lu\u00f4n mong mu\u1ed1n t\u1ef1 kh\u1eb3ng \u0111\u1ecbnh b\u1ea3n th\u00e2n.<\/p>\n<p>\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t \u0111\u1ed9i nh\u00f3m kinh doanh th\u00e0nh c\u00f4ng v\u00e0 hi\u1ec7u qu\u1ea3, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n h\u1ecdc c\u00e1ch &#8220;t\u1eeb b\u1ecf quy\u1ec1n l\u1ef1c&#8221; v\u00e0 trao quy\u1ec1n quy\u1ebft \u0111\u1ecbnh cho c\u00e1c th\u00e0nh vi\u00ean, \u0111\u1ec3 h\u1ecd t\u1ef1 m\u00ecnh x\u00e1c \u0111\u1ecbnh v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Vai tr\u00f2 c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t ng\u01b0\u1eddi c\u1ed1 v\u1ea5n, \u0111\u01b0a ra l\u1eddi khuy\u00ean v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng h\u00e0nh \u0111\u1ed9ng cho nh\u00e2n vi\u00ean.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/11\/1687764032-quan-ly-doi-nhom-ban-hang-3.jpg\" alt=\"\" \/><\/p>\n<h2 id=\"6-Bi-quyet-6-Cong-nhan-nhung-no-luc-cua-nhan-vien\"><strong>6. B\u00ed quy\u1ebft 6: C\u00f4ng nh\u1eadn nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h2>\n<p>B\u1eb1ng c\u00e1ch cung c\u1ea5p ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c cho nh\u00e2n vi\u00ean khi h\u1ecd ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c t\u1ed1t, b\u1ea1n s\u1ebd x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c l\u00f2ng t\u1ef1 tin v\u00e0 kh\u00edch l\u1ec7 nh\u00e2n vi\u00ean \u0111\u00f3ng g\u00f3p nhi\u1ec1u h\u01a1n trong t\u01b0\u01a1ng lai. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n ph\u1ea3i c\u00f4ng nh\u1eadn th\u00e0nh t\u1ef1u v\u00e0 n\u1ed7 l\u1ef1c m\u00e0 nh\u00e2n vi\u00ean \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/p>\n<p>\u0110\u1eebng ti\u1ebfc l\u1eddi khen khi nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t. H\u01a1n n\u1eefa, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t c\u00e1c h\u00ecnh th\u1ee9c khen th\u01b0\u1edfng, t\u1eb7ng qu\u00e0, khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean n\u1ed7 l\u1ef1c v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh t\u1ef1u \u0111\u00e1ng k\u1ec3. Khi nh\u00e2n vi\u00ean nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 c\u00f4ng nh\u1eadn v\u00e0 khen th\u01b0\u1edfng, h\u1ecd s\u1ebd ti\u1ebfp t\u1ee5c c\u1ed1 g\u1eafng l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n trong t\u01b0\u01a1ng lai. H\u00e3y khuy\u1ebfn kh\u00edch s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u r\u00f5 nh\u1eefng g\u00ec b\u1ea1n k\u1ef3 v\u1ecdng t\u1eeb h\u1ecd.<\/p>\n<h2 id=\"7-Bi-quyet-7-Tim-hieu-ro-diem-manh-diem-yeu-cua-nhan-vien\"><strong>7. B\u00ed quy\u1ebft 7: T\u00ecm hi\u1ec3u r\u00f5 \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu c\u1ee7a nh\u00e2n vi\u00ean<\/strong><\/h2>\n<p>Hi\u1ec3u r\u00f5 \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 giao vi\u1ec7c v\u00e0 qu\u1ea3n l\u00fd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 h\u01a1n. Thay v\u00ec ch\u1ec9 giao vi\u1ec7c m\u1ed9t c\u00e1ch b\u00ecnh th\u01b0\u1eddng, h\u00e3y t\u1eadn d\u1ee5ng nh\u1eefng \u0111i\u1ec3m m\u1ea1nh c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean v\u00e0 gi\u1edbi h\u1ea1n nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a h\u1ecd. B\u1eb1ng c\u00e1ch giao vi\u1ec7c cho nh\u00e2n vi\u00ean trong l\u0129nh v\u1ef1c m\u00e0 h\u1ecd l\u00e0m t\u1ed1t nh\u1ea5t, b\u1ea1n s\u1ebd t\u0103ng c\u01b0\u1eddng n\u0103ng su\u1ea5t c\u1ee7a nh\u00f3m.<\/p>\n<p>\u0110\u00f4i khi, \u0111\u1eebng ng\u1ea1i giao cho nh\u00e2n vi\u00ean m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 n\u1eb1m ngo\u00e0i ph\u1ea1m vi chuy\u00ean m\u00f4n ho\u1eb7c m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd, \u0111\u1ec3 kh\u00e1m ph\u00e1 ti\u1ec1m n\u0103ng c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n. \u0110\u00f4i khi, b\u1ea1n s\u1ebd ng\u1ea1c nhi\u00ean khi ph\u00e1t hi\u1ec7n nh\u1eefng th\u1ebf m\u1ea1nh m\u1edbi c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 bi\u1ebfn h\u1ecd th\u00e0nh nh\u1eefng c\u00e1 nh\u00e2n \u0111a t\u00e0i v\u1edbi kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n nhi\u1ec1u nhi\u1ec7m v\u1ee5.<\/p>\n<h2 id=\"8-Bi-quyet-8-Quan-ly-tot-xung-dot-giua-cac-nhan-vien\"><strong>8. B\u00ed quy\u1ebft 8: Qu\u1ea3n l\u00fd t\u1ed1t xung \u0111\u1ed9t gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean<\/strong><\/h2>\n<p>Khi c\u00f3 s\u1ef1 xung \u0111\u1ed9t x\u1ea3y ra trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng kh\u00f4ng n\u00ean b\u1ecf qua hay ph\u1edbt l\u1edd ch\u00fang. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t kh\u00f4ng kh\u00ed ti\u00eau c\u1ef1c, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 giao ti\u1ebfp gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i nh\u00f3m.<\/p>\n<p>Khi m\u1ed9t v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i gi\u1ea3i quy\u1ebft ngay l\u1eadp t\u1ee9c \u0111\u1ec3 ph\u00f2ng tr\u00e1nh nh\u1eefng tr\u01b0\u1eddng h\u1ee3p t\u01b0\u01a1ng t\u1ef1 t\u00e1i di\u1ec5n trong t\u01b0\u01a1ng lai. M\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c m\u00e0 m\u00e2u thu\u1eabn v\u00e0 xung \u0111\u1ed9t c\u00e1 nh\u00e2n tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn s\u1ebd d\u1ec5 d\u00e0ng l\u00e0m m\u1ea5t \u0111i s\u1ef1 h\u1ee9ng th\u00fa trong c\u00f4ng vi\u1ec7c. V\u1ec1 l\u00e2u d\u00e0i c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c nhi\u1ec1u nh\u00e2n vi\u00ean quy\u1ebft \u0111\u1ecbnh r\u1eddi c\u00f4ng ty.<\/p>\n<h2 id=\"9-Bi-quyet-9-Xay-dung-chien-luoc-giu-chan-nhan-vien\"><strong>9. B\u00ed quy\u1ebft 9: X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean<\/strong><\/h2>\n<p>\u0110\u1ec3 c\u1ea3i thi\u1ec7n \u0111\u1ed9i ng\u0169 kinh doanh v\u00e0 gi\u1ea3m t\u1ef7 l\u1ec7 \u0111\u00e0o th\u1ea3i cao, c\u1ea7n c\u00f3 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn t\u1ed1t h\u01a1n. \u00c1p l\u1ef1c c\u00f4ng vi\u1ec7c v\u00e0 y\u00eau c\u1ea7u v\u1ec1 doanh s\u1ed1 cao th\u01b0\u1eddng l\u00e0 nguy\u00ean nh\u00e2n ch\u00ednh g\u00e2y ra s\u1ef1 ra \u0111i c\u1ee7a nh\u00e2n vi\u00ean. V\u00ec v\u1eady, \u0111\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed9t \u0111\u1ed9i ng\u0169 kinh doanh th\u00e0nh c\u00f4ng, quan tr\u1ecdng nh\u1ea5t l\u00e0 b\u1ea1n ph\u1ea3i c\u00f3 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u1eef ch\u00e2n nh\u00e2n vi\u00ean.<\/p>\n<p>Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n t\u1ea1o \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 th\u00fac \u0111\u1ea9y tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 trao cho h\u1ecd c\u00e1c quy\u1ec1n l\u1ee3i \u0111\u1eb7c bi\u1ec7t m\u00e0 kh\u00f4ng c\u00f3 \u1edf nh\u1eefng n\u01a1i kh\u00e1c. \u0110\u1ed3ng th\u1eddi, vi\u1ec7c khen th\u01b0\u1edfng v\u00e0 c\u00f4ng nh\u1eadn \u0111\u00f3ng g\u00f3p v\u00e0 n\u1ed7 l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng v\u00e0 th\u1ef1c hi\u1ec7n k\u1ecbp th\u1eddi. M\u1ed9t c\u00e1ch l\u00e0 l\u1eadp danh s\u00e1ch thi \u0111ua v\u00e0 khen th\u01b0\u1edfng h\u00e0ng th\u00e1ng \u0111\u1ec3 vinh danh nh\u1eefng c\u00e1 nh\u00e2n c\u00f3 th\u00e0nh t\u00edch xu\u1ea5t s\u1eafc, v\u01b0\u1ee3t qua ch\u1ec9 ti\u00eau KPI \u0111\u00e3 \u0111\u1ec1 ra.<\/p>\n<h2 id=\"10-Ung-dung-cong-nghe-vao-quan-ly-doi-nhom-ban-hang\"><strong>10. \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o qu\u1ea3n l\u00fd \u0111\u1ed9i nh\u00f3m b\u00e1n h\u00e0ng<\/strong><\/h2>\n<p>\u0110\u1ec3 vi\u1ec7c qu\u1ea3n l\u00fd \u0111\u1ed9i nh\u00f3m b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 v\u00e0 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng tr\u1edf n\u00ean chuy\u00ean nghi\u1ec7p h\u01a1n, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng th\u1ec3 b\u1ecf qua nh\u1eefng c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3, s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1n h\u00e0ng \u0111a k\u00eanh nh\u01b0 Facebook Fanpage, Email, Hotline, Zalo OA,&#8230; gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, t\u1ed1i \u0111a ho\u00e1 hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. B\u00ed quy\u1ebft 1: L\u1ef1a ch\u1ecdn nh\u1eefng ng\u01b0\u1eddi ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1ed9i ng\u0169 L\u1ef1a ch\u1ecdn nh\u00e2n s\u1ef1 ph\u00f9 h\u1ee3p \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 ph\u00e1t tri\u1ec3n t\u1ed5ng th\u1ec3 c\u1ee7a m\u1ed9t nh\u00f3m kinh doanh. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ea7n nh\u1eadn th\u1ee9c r\u1eb1ng y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t t\u1ea1o n\u00ean th\u00e0nh c\u00f4ng c\u1ee7a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,242],"tags":[262],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/6528"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=6528"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/6528\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=6528"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=6528"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=6528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}