{"id":70069,"date":"2024-01-29T16:55:36","date_gmt":"2024-01-29T09:55:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/mo-hinh-quan-tri-tqm-la-gi-quy-trinh-ung-dung-mo-hinh-tqm-vao-doanh-nghiep.html"},"modified":"2024-01-29T16:55:36","modified_gmt":"2024-01-29T09:55:36","slug":"mo-hinh-quan-tri-tqm-la-gi-quy-trinh-ung-dung-mo-hinh-tqm-vao-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/mo-hinh-quan-tri-tqm-la-gi-quy-trinh-ung-dung-mo-hinh-tqm-vao-doanh-nghiep.html","title":{"rendered":"M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM l\u00e0 g\u00ec? Quy tr\u00ecnh \u1ee9ng d\u1ee5ng m\u00f4 h\u00ecnh TQM v\u00e0o doanh nghi\u1ec7p"},"content":{"rendered":"
\n

M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM (Total quality management \u2013 Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n) \u0111\u01b0\u1ee3c nhi\u1ec1u t\u1ed5 ch\u1ee9c hi\u1ec7n nay \u00e1p d\u1ee5ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cung c\u1ea5p. C\u00f9ng v\u1edbi \u0111\u00f3, TQM gi\u00fap g\u1eafn k\u1ebft to\u00e0n b\u1ed9 nh\u00e2n s\u1ef1 ca\u0301c c\u00e2\u0301p \u0111\u1ec3 c\u00f9ng h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung.<\/span><\/p>\n

M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM l\u00e0 g\u00ec?<\/b><\/h2>\n

M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM t\u1eadp trung qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 nh\u1eb1m m\u1ee5c \u0111\u00edch l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh c\u0169ng nh\u01b0 c\u1eaft gi\u1ea3m l\u00e3ng ph\u00ed. TQM y\u00eau c\u1ea7u t\u1ea5t c\u1ea3 b\u1ed9 ph\u1eadn trong doanh nghi\u1ec7p tham gia v\u00e0o qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t c\u0169ng nh\u01b0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed1i c\u00f9ng c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/span><\/p>\n

\"M\u00f4<\/p>\n

M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM t\u1eadp trung n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5<\/p>\n<\/div>\n

L\u1ee3i \u00edch c\u1ee7a m\u00f4 h\u00ecnh TQM v\u1edbi doanh nghi\u1ec7p<\/b><\/h2>\n

Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (TQM) h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c c\u00f9ng ph\u00e1t tri\u1ec3n. M\u00f4 hi\u0300nh qua\u0309n tri\u0323 TQM mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p:\u00a0<\/span><\/p>\n

    \n
  • N\u00e2ng cao n\u0103ng l\u1ef1c c\u1ea1nh tranh.<\/span><\/li>\n
  • Th\u00edch \u1ee9ng t\u1ed1t v\u1edbi s\u1ef1 thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng c\u0169ng nh\u01b0 c\u00e1c quy \u0111\u1ecbnh m\u1edbi c\u1ee7a ch\u00ednh ph\u1ee7.<\/span><\/li>\n
  • C\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
  • Lo\u1ea1i b\u1ecf c\u00e1c khuy\u1ebft \u0111i\u1ec3m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, c\u1eaft gi\u1ea3m l\u00e3ng ph\u00ed.<\/span><\/li>\n
  • Qu\u1ea3n l\u00fd chi ph\u00ed t\u1ed1t h\u01a1n.<\/span><\/li>\n
  • Mang t\u1edbi c\u01a1 h\u1ed9i sinh l\u1eddi cao.<\/span><\/li>\n
  • \u0110\u1ea3m b\u1ea3o to\u00e0n b\u1ed9 doanh nghi\u1ec7p t\u1eadp trung v\u00e0o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
  • H\u1ed7 tr\u1ee3 th\u00fac \u0111\u1ea9y l\u00f2ng trung th\u00e0nh v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
  • N\u00e2ng cao tinh th\u1ea7n c\u1ee7a to\u00e0n b\u1ed9 nh\u00e2n s\u1ef1 trong doanh nghi\u1ec7p.<\/span><\/li>\n
  • C\u1ea3i ti\u1ebfn quy tr\u00ecnh th\u1ef1c hi\u1ec7n.<\/span><\/li>\n
  • T\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p, hi\u1ec7u qu\u1ea3 v\u00e0 b\u1ec1n v\u1eefng.<\/span><\/li>\n<\/ul>\n
    \"TQM<\/p>\n

    TQM h\u1ed7 tr\u1ee3 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    Case study: Toyota \u1ee9ng d\u1ee5ng th\u00e0nh c\u00f4ng m\u00f4 h\u00ecnh TQM nh\u01b0 th\u1ebf n\u00e0o?<\/b><\/h2>\n

    Toyota Motor Corporation l\u00e0 m\u1ed9t trong nh\u1eefng doanh nghi\u1ec7p \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng nh\u1ea5t m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM. M\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p m\u00e0 Toyota \u0111\u00e3 \u00e1p d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m t\u1ed1t h\u01a1n bao g\u1ed3m:<\/span><\/p>\n

      \n
    • Kaizen (C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c)<\/b>: Toyota th\u00fac \u0111\u1ea9y v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, n\u01a1i m\u1ecdi nh\u00e2n vi\u00ean \u1edf m\u1ecdi c\u1ea5p b\u1eadc \u0111\u1ec1u tham gia x\u00e1c \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n
    • Jidoka (T\u1ef1 \u0111\u1ed9ng h\u00f3a)<\/b>: Nguy\u00ean t\u1eafc n\u00e0y t\u1eadp trung v\u00e0o vi\u1ec7c k\u1ebft h\u1ee3p t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u1edbi con ng\u01b0\u1eddi, cho ph\u00e9p m\u00e1y m\u00f3c v\u00e0 c\u00f4ng nh\u00e2n ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/li>\n
    • S\u1ea3n xu\u1ea5t Just-In-Time (JIT)<\/b>: Ph\u01b0\u01a1ng ph\u00e1p JIT c\u1ee7a Toyota nh\u1ea5n m\u1ea1nh v\u00e0o vi\u1ec7c s\u1ea3n xu\u1ea5t v\u00e0 giao \u0111\u00fang linh ki\u1ec7n, \u0111\u00fang s\u1ed1 l\u01b0\u1ee3ng v\u00e0 \u0111\u00fang th\u1eddi \u0111i\u1ec3m. \u0110i\u1ec1u n\u00e0y gi\u00fap c\u00f4ng ty gi\u1ea3m thi\u1ec3u chi ph\u00ed t\u1ed3n kho hi\u1ec7u qu\u1ea3.<\/span><\/li>\n
    • Heijunka (C\u00e2n b\u1eb1ng s\u1ea3n xu\u1ea5t)<\/b>: Nguy\u00ean t\u1eafc n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c ph\u00e2n b\u1ed5 \u0111\u1ec1u t\u1ea3i s\u1ea3n xu\u1ea5t \u0111\u1ec3 gi\u1ea3m thi\u1ec3u th\u1eaft c\u1ed5 chai v\u00e0 bi\u1ebfn \u0111\u1ed9ng, d\u1eabn \u0111\u1ebfn qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t \u1ed5n \u0111\u1ecbnh v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/li>\n
    • Th\u00fac \u0111\u1ea9y v\u00e0 trao quy\u1ec1n cho nh\u00e2n vi\u00ean<\/b>: Toyota khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh v\u00e0 \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng c\u1ea3i ti\u1ebfn. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y gi\u00fap t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u1ec1 c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng th\u1ec3 c\u1ee7a s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
    • Chu\u1ea9n h\u00f3a<\/b>: Toyota nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00e1c quy tr\u00ecnh chu\u1ea9n h\u00f3a \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng \u1ed5n \u0111\u1ecbnh. Tuy nhi\u00ean, c\u00f4ng ty c\u0169ng thay \u0111\u1ed5i linh ho\u1ea1t \u0111\u1ec3 \u0111\u00e1p \u1ee9ng v\u1edbi s\u1ef1 \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng.<\/span><\/li>\n
    • H\u1ee3p t\u00e1c<\/b>: Toyota h\u1ee3p t\u00e1c ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u v\u00e0o, th\u00fac \u0111\u1ea9y m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 th\u00e0nh c\u00f4ng chung.<\/span><\/li>\n<\/ul>\n

      \"ToyotaToyota \u1ee9ng d\u1ee5ng th\u00e0nh c\u00f4ng m\u00f4 h\u00ecnh TQM v\u00e0o s\u1ea3n xu\u1ea5t<\/p>\n

      Nh\u1edd cam k\u1ebft m\u1ea1nh m\u1ebd \u0111\u1ed1i v\u1edbi TQM, Toyota \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng nh\u00e0 s\u1ea3n xu\u1ea5t \u00f4 t\u00f4 h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi cho t\u1edbi ng\u00e0y nay.<\/span><\/p>\n

      C\u00e1c nguy\u00ean t\u1eafc ch\u00ednh trong m\u00f4 h\u00ecnh TQM<\/b><\/h2>\n

      M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM g\u1ed3m 8 nguy\u00ean t\u1eafc \u0111\u1ec3 gi\u00fap t\u1ed5 ch\u1ee9c tri\u1ec3n khai m\u00f4 h\u00ecnh n\u00e0y d\u1ec5 d\u00e0ng h\u01a1n.<\/span><\/p>\n

      T\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

      Trong m\u00f4 h\u00ecnh TQM, kh\u00e1ch h\u00e0ng l\u00e0 trung t\u00e2m v\u00e0 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i \u0111\u1ec3 doanh nghi\u1ec7p ti\u1ebfp nh\u1eadn v\u00e0 t\u00edch h\u1ee3p v\u00e0o quy tr\u00ecnh TQM. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 li\u00ean t\u1ee5c trong vi\u1ec7c thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 n\u1eafm b\u1eaft th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng g\u00ec h\u1ecd mong \u0111\u1ee3i.<\/span><\/p>\n

      S\u1ef1 tham gia c\u1ee7a\u00a0t\u1ea5t c\u1ea3 nh\u00e2n s\u1ef1<\/b><\/h3>\n

      TQM y\u00eau c\u1ea7u s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c, t\u1eeb ban l\u00e3nh \u0111\u1ea1o \u0111\u1ebfn nh\u00e2n vi\u00ean. Nguy\u00ean t\u1eafc n\u00e0y gi\u00fap t\u1ed5 ch\u1ee9c nhanh ch\u00f3ng x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ea7n c\u1ea3i thi\u1ec7n theo \u0111a g\u00f3c nh\u00ecn. B\u00ean c\u1ea1nh \u0111\u00f3, y\u00eau c\u1ea7u n\u00e0y c\u0169ng \u0111\u1ea3m b\u1ea3o c\u1ea3 doanh nghi\u1ec7p n\u1eafm \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft c\u0169ng nh\u01b0 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 \u0111\u1ea7y \u0111\u1ee7 t\u1eeb ph\u00eda l\u00e3nh \u0111\u1ea1o.<\/span><\/p>\n

      Quy tr\u00ecnh r\u00f5 r\u00e0ng<\/b><\/h3>\n

      M\u1ed7i c\u00f4ng vi\u1ec7c \u0111\u1ec1u c\u1ea7n c\u00f3 quy tr\u00ecnh r\u00f5 r\u00e0ng. TQM t\u1eadp trung v\u00e0o \u0111\u1ecbnh h\u01b0\u1edbng quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a qu\u00e1 tr\u00ecnh tri\u1ec3n khai v\u00e0 h\u00e0nh \u0111\u1ed9ng sau \u0111\u00f3. M\u1ed9t quy tr\u00ecnh c\u01a1 b\u1ea3n bao g\u1ed3m nghi\u00ean c\u1ee9u, tinh ch\u1ec9nh v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c b\u01b0\u1edbc kh\u00f4ng c\u1ea7n thi\u1ebft.<\/span><\/p>\n

      \"C\u1ea7n<\/p>\n

      C\u1ea7n c\u00f3 quy tr\u00ecnh r\u00f5 r\u00e0ng khi tri\u1ec3n khai TQM<\/p>\n<\/div>\n

      Truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9<\/b><\/h3>\n

      TQM th\u00fac \u0111\u1ea9y truy\u1ec1n th\u00f4ng v\u00e0 giao ti\u1ebfp ch\u1eb7t ch\u1ebd gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn. Th\u00f4ng tin v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 qu\u00e1 tr\u00ecnh \u0111\u01b0\u1ee3c chia s\u1ebb trong to\u00e0n b\u1ed9 doanh nghi\u1ec7p gi\u00fap m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u r\u00f5 m\u1ee5c ti\u00eau v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn v\u1ea5n \u0111\u1ec1. Nguy\u00ean t\u1eafc n\u00e0y c\u0169ng \u0111\u1ed3ng th\u1eddi t\u1ea1o ra v\u0103n h\u00f3a chia s\u1ebb v\u00e0 t\u00f4n tr\u1ecdng gi\u1eefa c\u00e1c ph\u00f2ng ban.\u00a0<\/span><\/p>\n

      C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/b><\/h3>\n

      T\u00ednh li\u00ean t\u1ee5c c\u1ee7a vi\u1ec7c c\u1ea3i ti\u1ebfn trong TQM gi\u00fap doanh nghi\u1ec7p ph\u00e2n t\u00edch, s\u00e1ng t\u1ea1o, v\u00e0 th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng. N\u1ed7 l\u1ef1c kh\u00f4ng ng\u1eebng n\u00e0y l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 duy tr\u00ec s\u1ef1 c\u1ea1nh tranh v\u00e0 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a \u0111\u1ed1i t\u00e1c.<\/span><\/p>\n

      Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a v\u00e0o d\u1eef li\u1ec7u<\/b><\/h3>\n

      D\u1eef li\u1ec7u l\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c. B\u1eb1ng c\u00e1ch theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t li\u00ean quan, t\u1ed5 ch\u1ee9c s\u1ebd \u0111\u1ea3m b\u1ea3o c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111ang \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 nh\u01b0 k\u1ef3 v\u1ecdng.<\/span><\/p>\n

      \"Doanh<\/p>\n

      Doanh nghi\u1ec7p n\u00ean \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a v\u00e0o d\u1eef li\u1ec7u th\u1ef1c t\u1ebf<\/p>\n<\/div>\n

      Ti\u1ec7p c\u1eadn c\u00f3 h\u1ec7 th\u1ed1ng v\u00e0 chi\u1ebfn l\u01b0\u1ee3c<\/h3>\n

      Qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 \u0111\u00f2i h\u1ecfi vi\u1ec7c l\u1eadp v\u00e0 qu\u1ea3n l\u00fd k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo h\u01b0\u1edbng m\u1ee5c ti\u00eau v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb cao nh\u1ea5t cho t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

      H\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p<\/b><\/h3>\n

      M\u1ed9t doanh nghi\u1ec7p th\u01b0\u1eddng c\u00f3 nhi\u1ec1u ph\u00f2ng ban kh\u00e1c nhau, m\u1ed7i ph\u00f2ng ban \u0111\u1ec1u c\u00f3 ch\u1ee9c n\u0103ng v\u00e0 m\u1ee5c \u0111\u00edch ri\u00eang bi\u1ec7t. C\u00e1c ph\u00f2ng ban n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i ch\u1eb7t ch\u1ebd v\u1edbi nhau th\u00f4ng qua c\u00e1c quy tr\u00ecnh ngang, v\u1ed1n l\u00e0 tr\u1ecdng t\u00e2m c\u1ee7a m\u00f4 h\u00ecnh TQM. Trong h\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p, m\u1ed7i th\u00e0nh vi\u00ean trong m\u1ecdi ph\u00f2ng ban \u0111\u1ec1u c\u1ea7n n\u1eafm r\u00f5 c\u00e1c ch\u00ednh s\u00e1ch, ti\u00eau chu\u1ea9n, m\u1ee5c ti\u00eau v\u00e0 quy tr\u00ecnh. H\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p gi\u00fap doanh nghi\u1ec7p t\u00ecm ki\u1ebfm s\u1ef1 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c nh\u1eb1m t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh.<\/span><\/p>\n

      \u01afu v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM<\/b><\/h2>\n

      Nh\u01b0 c\u00e1c m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd kh\u00e1c, m\u1eb7c d\u00f9 quan tr\u1ecdng v\u1edbi t\u1ed5 ch\u1ee9c nh\u01b0ng TQM c\u0169ng t\u1ed3n t\u1ea1i \u01b0u v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m.<\/span><\/p>\n

      \u01afu \u0111i\u1ec3m<\/b><\/h3>\n
        \n
      • Gi\u1ea3m l\u1ed7i s\u1ea3n ph\u1ea9m<\/b>: TQM h\u01b0\u1edbng t\u1edbi vi\u1ec7c t\u1ea1o ra s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ho\u00e0n h\u1ea3o ngay t\u1eeb \u0111\u1ea7u. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m thi\u1ec3u l\u1ed7i s\u1ea3n ph\u1ea9m, h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng thu h\u1ed3i s\u1ea3n ph\u1ea9m, gi\u1ea3m chi ph\u00ed h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 x\u1eed l\u00fd l\u1ed7i sau n\u00e0y.<\/span><\/li>\n
      • T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/b>: S\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng cao \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd mang t\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd nhanh ch\u00f3ng. S\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng mang t\u1edbi nhi\u1ec1u l\u1ee3i \u00edch cho t\u1ed5 ch\u1ee9c nh\u01b0 t\u0103ng doanh thu, th\u1ecb ph\u1ea7n ho\u1eb7c n\u00e2ng cao \u0111\u1ed9 ph\u1ee7 s\u00f3ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/span><\/li>\n
      • Gi\u1ea3m chi ph\u00ed<\/b>: \u0110\u01a1n gia\u0309n ho\u0301a quy tri\u0300nh va\u0300 c\u0103\u0301t gia\u0309m mo\u0323i s\u01b0\u0323 la\u0303ng phi\u0301 gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m nhi\u00ea\u0300u loa\u0323i chi ph\u00ed nh\u01b0 sa\u0309n xu\u00e2\u0301t, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, thay th\u1ebf s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i v\u00e0 s\u1eeda ch\u1eefa l\u1ed7i\u2026<\/span><\/li>\n
      • X\u00e2y d\u1ef1ng v\u0103n h\u00f3a gi\u00e1 tr\u1ecb r\u00f5 r\u00e0ng<\/b>: C\u00e1c t\u1ed5 ch\u1ee9c \u00e1p d\u1ee5ng TQM c\u00f3 th\u1ec3 nu\u00f4i d\u01b0\u1ee1ng c\u00e1c gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i xoay quanh qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c. T\u01b0 duy TQM s\u1ebd th\u1ea5m nhu\u1ea7n v\u00e0o m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a t\u1ed5 ch\u1ee9c, t\u1eeb tuy\u1ec3n d\u1ee5ng \u0111\u1ebfn quy tr\u00ecnh n\u1ed9i b\u1ed9 \u0111\u1ebfn ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<\/ul>\n
        \"M\u00f4<\/p>\n

        M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM gi\u00fap gi\u1ea3m l\u1ed7i s\u1ea3n ph\u1ea9m<\/p>\n<\/div>\n

        Th\u00e1ch th\u1ee9c<\/b><\/h3>\n

        M\u00f4 hi\u0300nh qua\u0309n tri\u0323 TQM mang \u0111\u1ebfn nhi\u1ec1u \u01b0u \u0111i\u1ec3m nh\u01b0ng \u0111\u1ed3ng th\u1eddi c\u0169ng \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c sau:<\/span><\/p>\n

          \n
        • Y\u00eau c\u1ea7u nhi\u1ec1u th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c<\/b>: \u0110\u1ec3 tri\u1ec3n khai m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM hi\u1ec7u qu\u1ea3, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea7u t\u01b0 \u0111\u00e1ng k\u1ec3 v\u1ec1 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c cho vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch, ph\u00e2n b\u1ed5 ng\u00e2n s\u00e1ch v\u00e0 \u0111\u00e0o t\u1ea1o.<\/span><\/li>\n
        • Cam k\u1ebft to\u00e0n t\u1ed5 ch\u1ee9c<\/b>: TQM \u0111\u00f2i h\u1ecfi s\u1ef1 tham gia c\u1ee7a to\u00e0n b\u1ed9 c\u1ea5p qu\u1ea3n l\u00fd \u0111\u1ebfn nh\u00e2n vi\u00ean. Ch\u00ednh v\u00ec v\u1eady, doanh nghi\u1ec7p c\u1ea7n s\u1ef1 \u1ee7ng h\u1ed9, g\u1eafn b\u00f3 v\u00e0 cam k\u1ebft tham gia m\u1ea1nh m\u1ebd.<\/span><\/li>\n
        • Chi ph\u00ed b\u1ed5 sung<\/b>: Tri\u1ec3n khai TQM s\u1ebd d\u1eabn \u0111\u1ebfn t\u0103ng chi ph\u00ed \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1, ph\u00e1t tri\u1ec3n c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng v\u00e0 x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 chuy\u00ean nghi\u1ec7p.<\/span><\/li>\n
        • Th\u1eddi gian th\u1ef1c hi\u1ec7n d\u00e0i h\u1ea1n<\/b>: Ph\u1ea3i m\u1ea5t nhi\u1ec1u n\u0103m \u0111\u1ec3 m\u1ed9t t\u1ed5 ch\u1ee9c g\u1eb7t h\u00e1i \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch mong \u0111\u1ee3i t\u1eeb TQM.<\/span><\/li>\n
        • R\u1ee7i ro tri\u1ec3n khai kh\u00f4ng to\u00e0n di\u1ec7n<\/b>: Do \u0111\u00f2i h\u1ecfi nhi\u1ec1u n\u1ed7 l\u1ef1c, vi\u1ec7c tri\u1ec3n khai TQM theo t\u1eebng ph\u1ea7n r\u1eddi r\u1ea1c c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn th\u1ea5t b\u1ea1i.<\/span><\/li>\n<\/ul>\n
          \"TQM<\/p>\n

          TQM y\u00eau c\u1ea7u s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a c\u1ea3 t\u1ed5 ch\u1ee9c<\/p>\n<\/div>\n

          Quy tr\u00ecnh \u1ee9ng d\u1ee5ng m\u00f4 h\u00ecnh TQM v\u00e0o doanh nghi\u1ec7p<\/b><\/h2>\n

          Tri\u1ec3n khai TQM l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh ph\u1ee9c t\u1ea1p \u0111\u00f2i h\u1ecfi s\u1ef1 cam k\u1ebft v\u00e0 n\u1ed7 l\u1ef1c t\u1eeb t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p \u0111\u1ed9 trong t\u1ed5 ch\u1ee9c. \u0110\u1ec3 th\u00e0nh c\u00f4ng, doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o quy tr\u00ecnh \u1ee9ng d\u1ee5ng TQM c\u01a1 b\u1ea3n d\u01b0\u1edbi \u0111\u00e2y:<\/span><\/p>\n

            \n
          • Ph\u00e2n ti\u0301ch v\u0103n h\u00f3a doanh nghi\u00ea\u0323p hi\u1ec7n t\u1ea1i<\/b>: Hi\u1ec3u r\u00f5 v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c, bao g\u1ed3m c\u00e1c gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u0169ng c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n TQM.<\/span><\/li>\n
          • X\u00e2y d\u1ef1ng b\u1ea3n k\u1ebf ho\u1ea1ch t\u1ed5ng th\u1ec3<\/b>: X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng chi ti\u1ebft h\u01b0\u1edbng d\u1eabn qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng ph\u00f9 h\u1ee3p v\u1edbi v\u0103n h\u00f3a hi\u1ec7n t\u1ea1i v\u00e0 c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p.<\/span><\/li>\n
          • L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m tr\u1ecdng t\u00e2m<\/b>: Nghi\u00ean c\u01b0\u0301u insight kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1ch th\u1ee9c \u0111\u00e1p \u1ee9ng t\u00f4\u0301t nh\u00e2\u0301t nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a h\u1ecd.<\/span><\/li>\n
          • X\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 d\u1eabn d\u1eaft<\/b>: Th\u00e0nh l\u1eadp m\u1ed9t \u0111\u1ed9i ng\u0169 g\u1ed3m c\u1ea3 ban l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e2n vi\u00ean \u0111\u1ec3 c\u00f9ng nhau th\u1ef1c hi\u1ec7n c\u00e1c m\u1ee5c ti\u00eau TQM.<\/span><\/li>\n
          • T\u00edch h\u1ee3p TQM v\u00e0o ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0<\/b>y: L\u1ed3ng gh\u00e9p c\u00e1c ho\u1ea1t \u0111\u1ed9ng TQM v\u00e0o quy tr\u00ecnh qu\u1ea3n l\u00fd kinh doanh th\u01b0\u1eddng ng\u00e0y, \u0111\u1ea3m b\u1ea3o TQM tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ed1t l\u00f5i trong c\u00e1ch th\u1ee9c v\u1eadn h\u00e0nh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/li>\n
          • C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/b>: Thu th\u1eadp ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean t\u1eeb c\u1ea3 nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a TQM. B\u00ean c\u1ea1nh \u0111\u00f3, t\u1ed5 ch\u1ee9c c\u1ea7n li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n c\u00e1c m\u1ee5c ti\u00eau, h\u1ec7 th\u1ed1ng v\u00e0 c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n.<\/span><\/li>\n<\/ul>\n

            Tr\u00ean \u0111\u00e2y l\u00e0 to\u00e0n b\u1ed9 th\u00f4ng tin v\u1ec1 m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM m\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea7n n\u1eafm r\u00f5. Ch\u00fang t\u00f4i hy v\u1ecdng r\u1eb1ng b\u1ea1n \u0111\u00e3 hi\u1ec3u v\u00e0 bi\u1ebft c\u00e1ch \u1ee9ng d\u1ee5ng c\u01a1 b\u1ea3n TQM v\u00e0o vi\u1ec7c qu\u1ea3n l\u00fd doanh nghi\u1ec7p hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

            Xem th\u00eam:<\/em><\/strong><\/p>\n

            Qu\u1ea3n tr\u1ecb chu\u1ed7i cung \u1ee9ng l\u00e0 g\u00ec? C\u00e1c m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb chu\u1ed7i cung \u1ee9ng<\/em><\/strong><\/p>\n

            M\u00f4 h\u00ecnh value chain l\u00e0 g\u00ec? L\u1ee3i \u00edch ph\u00e2n t\u00edch chu\u1ed7i gi\u00e1 tr\u1ecb \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/em><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

            M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM (Total quality management \u2013 Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n) \u0111\u01b0\u1ee3c nhi\u1ec1u t\u1ed5 ch\u1ee9c hi\u1ec7n nay \u00e1p d\u1ee5ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 cung c\u1ea5p. C\u00f9ng v\u1edbi \u0111\u00f3, TQM gi\u00fap g\u1eafn k\u1ebft to\u00e0n b\u1ed9 nh\u00e2n s\u1ef1 ca\u0301c c\u00e2\u0301p \u0111\u1ec3 c\u00f9ng h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/70069"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=70069"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/70069\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=70069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=70069"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=70069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}