{"id":71211,"date":"2024-05-01T15:48:03","date_gmt":"2024-05-01T08:48:03","guid":{"rendered":"https:\/\/masterskills.org\/blog\/so-sanh-crm-tin-nhan-va-crm-truyen-thong-uu-diem-cua-crm-tin-nhan.html"},"modified":"2024-05-01T15:48:03","modified_gmt":"2024-05-01T08:48:03","slug":"so-sanh-crm-tin-nhan-va-crm-truyen-thong-uu-diem-cua-crm-tin-nhan","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/so-sanh-crm-tin-nhan-va-crm-truyen-thong-uu-diem-cua-crm-tin-nhan.html","title":{"rendered":"So s\u00e1nh CRM Tin Nh\u0103\u0301n va\u0300 CRM truy\u00ea\u0300n th\u00f4\u0301ng. \u01afu \u0111i\u00ea\u0309m cu\u0309a CRM Tin Nh\u0103\u0301n"},"content":{"rendered":"
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Trong th\u1eddi \u0111\u1ea1i s\u1ed1 h\u00f3a, vi\u1ec7c s\u1eed d\u1ee5ng tin nh\u1eafn v\u0103n b\u1ea3n \u0111a\u0303 va\u0300 \u0111ang tr\u01a1\u0309 tha\u0300nh m\u00f4\u0323t trong nh\u01b0\u0303ng ph\u01b0\u01a1ng th\u01b0\u0301c giao ti\u00ea\u0301p v\u1edbi kha\u0301ch ha\u0300ng th\u00f4ng du\u0323ng va\u0300 \u0111\u01b0\u01a1\u0323c y\u00eau thi\u0301ch nh\u00e2\u0301t. S\u01b0\u0323 pha\u0301t tri\u00ea\u0309n cu\u0309a ca\u0301c n\u00ea\u0300n ta\u0309ng ba\u0301n ha\u0300ng b\u0103\u0300ng tin nh\u0103\u0301n \u0111a\u0303 thu\u0301c \u0111\u00e2\u0309y s\u01b0\u0323 ra \u0111\u01a1\u0300i cu\u0309a ca\u0301c c\u00f4ng ngh\u00ea\u0323 qua\u0309n tri\u0323 kha\u0301ch ha\u0300ng m\u01a1\u0301i, ti\u00eau bi\u00ea\u0309u la\u0300 ca\u0301c ph\u00e2\u0300n m\u00ea\u0300m CRM Tin Nh\u0103\u0301n (CRM Messaging). \u0110\u00e2y la\u0300 kha\u0301i ni\u00ea\u0323m m\u01a1\u0301i xu\u00e2\u0301t hi\u00ea\u0323n trong va\u0300i n\u0103m g\u00e2\u0300n \u0111\u00e2y. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 s\u01b0\u0323 kha\u0301c nhau gi\u01b0\u0303a CRM tin nh\u0103\u0301n va\u0300 CRM truy\u00ea\u0300n th\u00f4\u0301ng, l\u1ee3i \u00edch to l\u1edbn m\u00e0 CRM tin nh\u1eafn c\u00f3 th\u1ec3 \u0111em l\u1ea1i cho c\u00e1c doanh nghi\u1ec7p ngay trong b\u00e0i vi\u1ebft n\u00e0y.<\/span><\/p>\n

CRM tin nh\u0103\u0301n l\u00e0 g\u00ec?<\/b><\/h2>\n

CRM (Customer Relationship Management) l\u00e0 qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

CRM Tin Nh\u0103\u0301n la\u0300 ca\u0301c ph\u00e2\u0300n m\u00ea\u0300m co\u0301 kha\u0309 n\u0103ng qua\u0309n tri\u0323 quan h\u00ea\u0323 kha\u0301ch ha\u0300ng tr\u00ean n\u00ea\u0300n ta\u0309ng tin nh\u0103\u0301n. No\u0301i d\u00ea\u0303 hi\u00ea\u0309u h\u01a1n, CRM Tin Nh\u0103\u0301n la\u0300 ph\u00e2\u0300n m\u00ea\u0300m t\u00e2\u0323p trung t\u01b0\u01a1ng ta\u0301c kha\u0301ch ha\u0300ng va\u0300 ca\u0301c hoa\u0323t \u0111\u00f4\u0323ng CRM kha\u0301c nh\u01b0 thu th\u00e2\u0323p va\u0300 qua\u0309n ly\u0301 th\u00f4ng tin kha\u0301ch ha\u0300ng, ph\u00e2n ti\u0301ch d\u01b0\u0303 li\u00ea\u0323u kha\u0301ch ha\u0300ng, ch\u0103m so\u0301c kha\u0301ch ha\u0300ng\u2026\u00a0<\/span>M\u00f4\u0323t s\u00f4\u0301 thu\u00e2\u0323t ng\u01b0\u0303 kha\u0301c t\u01b0\u01a1ng t\u01b0\u0323 v\u01a1\u0301i CRM Tin Nh\u0103\u0301n bao g\u1ed3m: CRM \u0111a\u0300m thoa\u0323i, CRM h\u00f4\u0323i thoa\u0323i.<\/p>\n

\"CRM<\/p>\n

CRM Messaging l\u00e0 g\u00ec?<\/p>\n<\/div>\n

Tu\u0300y loa\u0323i\u00a0ph\u00e2\u0300n m\u00ea\u0300m co\u0301 kha\u0309 n\u0103ng qua\u0309n tri\u0323 quan h\u00ea\u0323 kha\u0301ch ha\u0300ng tr\u00ean n\u00ea\u0300n ta\u0309ng tin nh\u0103\u0301n ma\u0300 ca\u0301c \u0111\u1eb7c \u0111i\u1ec3m, ti\u0301nh n\u0103ng cung c\u00e2\u0301p co\u0301 th\u00ea\u0309 kha\u0301c nhau. Sau \u0111\u00e2y la\u0300 m\u00f4\u0323t s\u00f4\u0301 \u0111\u0103\u0323c \u0111i\u00ea\u0309m cu\u0309a CRM \u0111a\u0300m thoa\u0323i ph\u1ed5 bi\u1ebfn:<\/span><\/p>\n

    \n
  • T\u00e2\u0323p trung t\u01b0\u01a1ng ta\u0301c v\u1edbi kha\u0301ch ha\u0300ng \u0111a k\u00eanh<\/span><\/li>\n
  • Ti\u0301ch h\u01a1\u0323p chatbot \u0111\u00ea\u0309 h\u00f4\u0303 tr\u01a1\u0323 kha\u0301ch ha\u0300ng nhanh ch\u00f3ng<\/span><\/li>\n
  • Thu th\u00e2\u0323p, qua\u0309n ly\u0301 d\u01b0\u0303 li\u00ea\u0323u, ph\u00e2n loa\u0323i kha\u0301ch ha\u0300ng<\/span><\/li>\n
  • Marketing va\u0300 ch\u0103m so\u0301c kha\u0301ch ha\u0300ng t\u01b0\u0323 \u0111\u00f4\u0323ng.\u00a0<\/span><\/li>\n<\/ul>\n

    Vi\u0301 du\u0323, CRM Tin Nh\u0103\u0301n Subiz co\u0301 th\u00ea\u0309 t\u00e2\u0323p trung t\u01b0\u01a1ng ta\u0301c kha\u0301ch ha\u0300ng t\u01b0\u0300 7 k\u00eanh. Cu\u0323 th\u00ea\u0309, tr\u00ean m\u00f4\u0323t ma\u0300n hi\u0300nh Subiz, ba\u0323n co\u0301 th\u00ea\u0309 nh\u00e2\u0323n va\u0300 tra\u0309 l\u01a1\u0300i tin nh\u0103\u0301n, cu\u00f4\u0323c go\u0323i, bi\u0300nh lu\u00e2\u0323n cu\u0309a kha\u0301ch ha\u0300ng t\u01b0\u0300 t\u00e2\u0301t ca\u0309 ca\u0301c k\u00eanh website, Facebook, Zalo, Instagram, Email, Google va\u0300 t\u00f4\u0309ng \u0111a\u0300i. Subiz cu\u0303ng cung c\u00e2\u0301p nhi\u00ea\u0300u c\u00f4ng cu\u0323 h\u00f4\u0303 tr\u01a1\u0323 t\u01b0\u01a1ng ta\u0301c kha\u0301ch ha\u0300ng nh\u01b0 chatbot, m\u00e2\u0303u tin nh\u0103\u0301n, rule ph\u00e2n ph\u00f4\u0301i, sa\u0309n ph\u00e2\u0309m va\u0300 \u0111\u01a1n ha\u0300ng. Ca\u0301c ti\u0301nh n\u0103ng CRM kha\u0301c bao g\u00f4\u0300m ph\u00e2n khu\u0301c kha\u0301ch ha\u0300ng, marketing t\u01b0\u0323 \u0111\u00f4\u0323ng\u2026<\/span><\/p>\n

    \"Subiz<\/p>\n

    Subiz cung c\u1ea5p CRM tin nh\u1eafn v\u1edbi nhi\u1ec1u t\u00ednh n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/p>\n<\/div>\n

    S\u01b0\u0323 kha\u0301c nhau gi\u01b0\u0303a CRM tin nh\u0103\u0301n va\u0300 CRM truy\u00ea\u0300n th\u00f4\u0301ng<\/b><\/h2>\n

    D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t b\u1ea3ng so s\u00e1nh s\u01b0\u0323 kha\u0301c nhau gi\u01b0\u0303a CRM tin nh\u0103\u0301n va\u0300 CRM truy\u00ea\u0300n th\u00f4\u0301ng:<\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n
    \u0110\u1eb7c \u0111i\u1ec3m\u00a0 \u00a0 \u00a0 \u00a0 <\/span><\/td>\nCRM Tin nh\u1eafn\u00a0\u00a0<\/span><\/td>\nCRM Truy\u1ec1n th\u1ed1ng<\/span><\/td>\n<\/tr>\n
    K\u00eanh li\u00ean l\u1ea1c<\/span><\/td>\nS\u1eed d\u1ee5ng ch\u1ee7 y\u1ebfu la\u0300 ca\u0301c k\u00eanh li\u00ean l\u1ea1c online nh\u01b0 m\u1ea1ng x\u00e3 h\u1ed9i, email.<\/span><\/td>\nS\u1eed d\u1ee5ng nhi\u1ec1u k\u00eanh li\u00ean l\u1ea1c, bao g\u1ed3m email, \u0111i\u1ec7n tho\u1ea1i, g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp, th\u01b0 gi\u1ea5y \u2026<\/span><\/td>\n<\/tr>\n
    Qua\u0309n ly\u0301 k\u00eanh li\u00ean la\u0323c<\/span><\/td>\nT\u00e2\u0323p trung qua\u0309n ly\u0301 nhi\u00ea\u0300u k\u00eanh li\u00ean la\u0323c ta\u0323i m\u00f4\u0323t ph\u00e2\u0300n m\u00ea\u0300m CRM Tin Nh\u0103\u0301n.<\/span><\/td>\nQua\u0309n ly\u0301 ri\u00eang le\u0309 t\u01b0\u0300ng k\u00eanh li\u00ean la\u0323c tr\u00ean n\u00ea\u0300n ta\u0309ng cu\u0309a chi\u0301nh k\u00eanh \u0111o\u0301.<\/span><\/td>\n<\/tr>\n
    T\u00ednh t\u1ef1 \u0111\u1ed9ng h\u00f3a\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/span><\/td>\nC\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh g\u1eedi v\u00e0 ph\u1ea3n h\u1ed3i tin nh\u1eafn.<\/span><\/td>\nY\u00eau c\u00e2\u0300u thao ta\u0301c thu\u0309 c\u00f4ng.<\/span><\/td>\n<\/tr>\n
    Th\u1eddi gian<\/span><\/td>\nC\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn h\u00e0ng lo\u1ea1t v\u00e0 t\u1ef1 \u0111\u1ed9ng n\u00ean ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c nhi\u1ec1u th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c.<\/span><\/td>\nC\u1ea7n nhi\u1ec1u th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c h\u01a1n \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 theo d\u00f5i t\u1eebng t\u01b0\u01a1ng t\u00e1c m\u1ed9t c\u00e1ch th\u1ee7 c\u00f4ng.<\/span><\/td>\n<\/tr>\n
    \n
    \"S\u1ef1<\/p>\n

    S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa CRM tin nh\u1eafn va\u0300 CRM truy\u00ea\u0300n th\u00f4\u0301ng<\/p>\n<\/div>\n<\/td>\n<\/tr>\n

    Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u<\/span><\/td>\nT\u00e2\u0323p trung qua\u0309n ly\u0301 mo\u0323i d\u01b0\u0303 li\u00ea\u0323u li\u00ean quan \u0111\u00ea\u0301n kha\u0301ch ha\u0300ng: li\u0323ch s\u01b0\u0309 tin nh\u0103\u0301n, mua ha\u0300ng, h\u00f4\u0300 s\u01a1 kha\u0301ch ha\u0300ng, marketing va\u0300 ch\u0103m so\u0301c kha\u0301ch ha\u0300ng\u2026<\/span><\/td>\nChu\u0309 y\u00ea\u0301u qua\u0309n ly\u0301 d\u01b0\u0303 li\u00ea\u0323u kha\u0301ch ha\u0300ng v\u01a1\u0301i ca\u0301c th\u00f4ng tin c\u01a1 ba\u0309n nh\u01b0 ho\u0323 t\u00ean, s\u00f4\u0301 \u0111i\u00ea\u0323n thoa\u0323i, email, \u0111i\u0323a chi\u0309\u2026<\/span><\/td>\n<\/tr>\n
    Ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/span><\/td>\nPh\u00e2n t\u00edch d\u1eef li\u1ec7u chi ti\u00ea\u0301t v\u00ea\u0300 kha\u0301ch ha\u0300ng, t\u00f4\u0309ng s\u00f4\u0301 h\u00f4\u0323i thoa\u0323i, ty\u0309 l\u00ea\u0323 m\u1edf, t\u1ef7 l\u1ec7 chuy\u00ea\u0309n \u0111\u00f4\u0309i, ca\u0301c th\u00f4\u0301ng k\u00ea kha\u0301c v\u00ea\u0300 kha\u0301ch ha\u0300ng, marketing va\u0300 hi\u00ea\u0323u su\u00e2\u0301t nh\u00e2n vi\u00ean\u2026<\/span><\/td>\nChi\u0309 co\u0301 th\u00ea\u0309 ph\u00e2n ti\u0301ch d\u01b0\u0303 li\u00ea\u0323u kha\u0301ch ha\u0300ng.<\/span><\/td>\n<\/tr>\n
    T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/span><\/td>\nPh\u00f9 h\u1ee3p v\u1edbi vi\u1ec7c t\u01b0\u01a1ng t\u00e1c ng\u1eafn g\u1ecdn v\u00e0 t\u1ee9c th\u00ec qua tin nh\u1eafn.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/span><\/td>\nPh\u00f9 h\u1ee3p v\u1edbi vi\u1ec7c t\u01b0\u01a1ng t\u00e1c chi ti\u1ebft v\u00e0 s\u00e2u s\u1eafc h\u01a1n qua nhi\u1ec1u email, \u0111i\u00ea\u0323n thoa\u0323i hay g\u0103\u0323p m\u0103\u0323t tr\u01b0\u0323c ti\u00ea\u0301p\u2026<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    \u01afu \u0111i\u1ec3m c\u1ee7a CRM tin nh\u0103\u0301n \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/b><\/h2>\n

    Tu\u0300y ph\u00e2\u0300n m\u00ea\u0300m CRM h\u1ed9i thoa\u0323i, ca\u0301c ti\u0301nh n\u0103ng \u0111\u01b0\u01a1\u0323c cung c\u00e2\u0301p co\u0301 th\u00ea\u0309 kha\u0301c nhau. M\u00f4\u0323t s\u00f4\u0301 \u01b0u \u0111i\u00ea\u0309m n\u00f4\u0309i b\u00e2\u0323t c\u1ee7a <\/span>CRM tin nh\u0103\u0301n<\/span>\u00a0m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1eadn\u00a0d\u1ee5ng bao g\u1ed3m:<\/span><\/p>\n

      \n
    • Ti\u0301ch h\u01a1\u0323p \u0111a k\u00eanh:<\/b> Giu\u0301p doanh nghi\u1ec7p nh\u00e2\u0323n va\u0300 tra\u0309 l\u01a1\u0300i tin nh\u0103\u0301n t\u01b0\u0300 nhi\u00ea\u0300u k\u00eanh li\u00ean la\u0323c kha\u0301c nhau chi\u0309 tr\u00ean m\u00f4\u0323t ma\u0300n hi\u0300nh<\/span><\/li>\n
    • T\u00ednh t\u1ef1 \u0111\u1ed9ng h\u00f3a: <\/b>CRM tin nh\u1eafn cho ph\u00e9p t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh g\u1eedi v\u00e0 ph\u1ea3n h\u1ed3i tin nh\u1eafn, gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c cho doanh nghi\u1ec7p.<\/span><\/li>\n
    • Chatbot: <\/b>T\u01b0\u0323 \u0111\u00f4\u0323ng tra\u0309 l\u01a1\u0300i kha\u0301ch ha\u0300ng, t\u01b0 v\u00e2\u0301n va\u0300 ch\u0103m so\u0301c kha\u0301ch ha\u0300ng.<\/span><\/li>\n<\/ul>\n
      \"Nh\u1eefng<\/p>\n

      Nh\u1eefng \u01b0u \u0111i\u1ec3m v\u01b0\u1ee3t tr\u1ed9i c\u1ee7a CRM tin nh\u1eafn<\/p>\n<\/div>\n

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      • T\u01b0\u01a1ng t\u00e1c t\u1ee9c th\u00ec: <\/b>Tin nh\u1eafn v\u0103n b\u1ea3n th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u1ecdc ngay l\u1eadp t\u1ee9c sau khi nh\u1eadn \u0111\u01b0\u1ee3c, gi\u00fap t\u0103ng c\u01a1 h\u1ed9i giao ti\u1ebfp v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
      • Gia\u0309m chi phi\u0301: <\/b>So v\u1edbi c\u00e1c CRM truy\u00ea\u0300n th\u00f4ng, s\u01b0\u0309 du\u0323ng CRM Tin Nh\u0103\u0301n th\u01b0\u1eddng c\u00f3 chi ph\u00ed th\u1ea5p h\u01a1n do \u0111\u01b0\u01a1\u0323c tri\u1ec3n khai online.<\/span><\/li>\n
      • Ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t: <\/b>C\u00e1c c\u00f4ng c\u1ee5 CRM \u0111a\u0300m thoa\u0323i th\u01b0\u1eddng cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u chi ti\u1ebft v\u1ec1 m\u1ee9c \u0111\u1ed9 m\u1edf, t\u1ef7 l\u1ec7 click, v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb.<\/span><\/li>\n
      • T\u00edch h\u1ee3p d\u1ec5 d\u00e0ng: <\/b>CRM h\u1ed9i tho\u1ea1i th\u01b0\u1eddng c\u00f3 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p d\u1ec5 d\u00e0ng v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng CRM kh\u00e1c v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng ti\u1ebfp th\u1ecb kh\u00e1c, gi\u00fap t\u1ed1i \u01b0u h\u00f3a qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb.<\/span><\/li>\n<\/ul>\n

        CRM tin nh\u1eafn l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng m\u01a1\u0301i, giu\u0301p t\u00e2\u0323p trung t\u00e2\u0301t ca\u0309 hoa\u0323t \u0111\u00f4\u0323ng li\u00ean quan \u0111\u00ea\u0301n kha\u0301ch ha\u0300ng. Ta\u0323i m\u00f4\u0323t n\u00ea\u0300n ta\u0309ng CRM Tin Nh\u0103\u0301n, ba\u0323n co\u0301 th\u00ea\u0309 li\u00ean la\u0323c v\u01a1\u0301i kha\u0301ch ha\u0300ng, qua\u0309n ly\u0301 d\u01b0\u0303 li\u00ea\u0323u kha\u0301ch ha\u0300ng, \u0111\u00f4\u0300ng th\u01a1\u0300i tri\u00ea\u0309n khai marketing va\u0300 ch\u0103m so\u0301c kha\u0301ch ha\u0300ng. Do \u0111o\u0301, CRM Tin Nh\u0103\u0301n giu\u0301p t\u00f4\u0301i \u01b0u th\u01a1\u0300i gian, chi phi\u0301 va\u0300 hi\u00ea\u0323u qua\u0309 cu\u0309a ca\u0301c hoa\u0323t \u0111\u00f4\u0323ng qua\u0309n tri\u0323 quan h\u00ea\u0323 kha\u0301ch ha\u0300ng.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Trong th\u1eddi \u0111\u1ea1i s\u1ed1 h\u00f3a, vi\u1ec7c s\u1eed d\u1ee5ng tin nh\u1eafn v\u0103n b\u1ea3n \u0111a\u0303 va\u0300 \u0111ang tr\u01a1\u0309 tha\u0300nh m\u00f4\u0323t trong nh\u01b0\u0303ng ph\u01b0\u01a1ng th\u01b0\u0301c giao ti\u00ea\u0301p v\u1edbi kha\u0301ch ha\u0300ng th\u00f4ng du\u0323ng va\u0300 \u0111\u01b0\u01a1\u0323c y\u00eau thi\u0301ch nh\u00e2\u0301t. S\u01b0\u0323 pha\u0301t tri\u00ea\u0309n cu\u0309a ca\u0301c n\u00ea\u0300n ta\u0309ng ba\u0301n ha\u0300ng b\u0103\u0300ng tin nh\u0103\u0301n \u0111a\u0303 thu\u0301c \u0111\u00e2\u0309y s\u01b0\u0323 ra \u0111\u01a1\u0300i cu\u0309a ca\u0301c c\u00f4ng ngh\u00ea\u0323 qua\u0309n tri\u0323 kha\u0301ch ha\u0300ng m\u01a1\u0301i, ti\u00eau bi\u00ea\u0309u la\u0300 ca\u0301c ph\u00e2\u0300n m\u00ea\u0300m CRM Tin Nh\u0103\u0301n (CRM Messaging). \u0110\u00e2y la\u0300 kha\u0301i ni\u00ea\u0323m m\u01a1\u0301i xu\u00e2\u0301t hi\u00ea\u0323n trong va\u0300i n\u0103m g\u00e2\u0300n \u0111\u00e2y. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 s\u01b0\u0323 kha\u0301c nhau gi\u01b0\u0303a CRM tin nh\u0103\u0301n va\u0300 CRM truy\u00ea\u0300n th\u00f4\u0301ng, l\u1ee3i \u00edch to l\u1edbn m\u00e0 CRM tin nh\u1eafn c\u00f3 th\u1ec3 \u0111em l\u1ea1i cho c\u00e1c doanh nghi\u1ec7p ngay trong b\u00e0i vi\u1ebft n\u00e0y.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/71211"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=71211"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/71211\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=71211"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=71211"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=71211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}