{"id":71256,"date":"2024-05-01T20:48:07","date_gmt":"2024-05-01T13:48:07","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ai-dam-thoai-la-gi-tong-hop-thong-tin-can-biet-ve-ai-dam-thoai.html"},"modified":"2024-05-01T20:48:07","modified_gmt":"2024-05-01T13:48:07","slug":"ai-dam-thoai-la-gi-tong-hop-thong-tin-can-biet-ve-ai-dam-thoai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ai-dam-thoai-la-gi-tong-hop-thong-tin-can-biet-ve-ai-dam-thoai.html","title":{"rendered":"AI \u0111\u00e0m tho\u1ea1i l\u00e0 g\u00ec? T\u1ed5ng h\u1ee3p th\u00f4ng tin c\u1ea7n bi\u1ebft v\u1ec1 AI \u0111\u00e0m tho\u1ea1i"},"content":{"rendered":"
Theo d\u1ef1 ki\u1ebfn, <\/span>quy m\u00f4 th\u1ecb tr\u01b0\u1eddng AI \u0111\u00e0m tho\u1ea1i<\/span> to\u00e0n c\u1ea7u s\u1ebd t\u0103ng t\u1eeb 10.7 t\u1ef7 USD v\u00e0o n\u0103m 2023 l\u00ean 29.8 t\u1ef7 USD v\u00e0o n\u0103m 2028 v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng h\u00e0ng n\u0103m d\u1ef1 \u0111o\u00e1n l\u00e0 22,6%. Hi\u1ec7n nay, c\u00e1c doanh nghi\u1ec7p t\u1eeb nhi\u1ec1u l\u0129nh v\u1ef1c c\u0169ng \u0111\u00e3 t\u00edch h\u1ee3p AI \u0111\u00e0m tho\u1ea1i v\u00e0o ho\u1ea1t \u0111\u1ed9ng kinh doanh. V\u1eadt, AI \u0111\u00e0m tho\u1ea1i l\u00e0 g\u00ec? T\u00ecm hi\u1ec3u n\u1ed9i dung b\u00e0i vi\u1ebft sau \u0111\u1ec3 hi\u1ec3u r\u00f5 t\u1ea5t c\u1ea3 th\u00f4ng tin c\u1ea7n bi\u1ebft v\u1ec1 AI \u0111\u00e0m tho\u1ea1i.<\/span><\/p>\n

AI \u0111\u00e0m tho\u1ea1i l\u00e0 g\u00ec? V\u00ed d\u1ee5 v\u1ec1 AI \u0111\u00e0m tho\u1ea1i<\/b><\/h2>\n

AI \u0111\u00e0m tho\u1ea1i (Conversational AI) l\u00e0 thu\u1eadt ng\u1eef ch\u1ec9 c\u00e1c c\u00f4ng ngh\u1ec7 cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c qua tr\u00f2 chuy\u1ec7n, v\u00ed d\u1ee5 nh\u01b0 chatbot (tr\u00f2 chuy\u1ec7n t\u1ef1 \u0111\u1ed9ng) hay tr\u1ee3 l\u00fd \u1ea3o. Ch\u00fang ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean kh\u1ed1i l\u01b0\u1ee3ng d\u1eef li\u1ec7u l\u1edbn, h\u1ecdc m\u00e1y v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean \u0111\u1ec3 m\u00f4 ph\u1ecfng c\u00e1c ki\u1ec3u t\u01b0\u01a1ng t\u00e1c c\u1ee7a con ng\u01b0\u1eddi, bao g\u1ed3m nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, v\u0103n b\u1ea3n v\u00e0 d\u1ecbch ngh\u0129a gi\u1eefa c\u00e1c ng\u00f4n ng\u1eef kh\u00e1c nhau.<\/span><\/p>\n

\"AI<\/p>\n

AI \u0111\u00e0m tho\u1ea1i (Conversational AI) l\u00e0 c\u00f4ng ngh\u1ec7 gi\u00fap ng\u01b0\u1eddi d\u00f9ng giao ti\u1ebfp th\u00f4ng qua cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/p>\n<\/div>\n

M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 AI \u0111\u00e0m tho\u1ea1i d\u1ec5 th\u1ea5y nh\u1ea5t l\u00e0:\u00a0<\/span><\/p>\n

    \n
  • Chatbot d\u1ef1a tr\u00ean \u0111\u0103ng k\u00fd nh\u01b0 Chat GPT.<\/span><\/li>\n
  • Tr\u1ee3 l\u00fd c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 b\u1edfi AI nh\u01b0 Google Bard hay Copilot.\u00a0<\/span><\/li>\n
  • C\u00e1c \u1ee9ng d\u1ee5ng \u0111\u00e0m tho\u1ea1i th\u00f4ng minh k\u1ebft h\u1ee3p ph\u00e2n t\u00edch d\u1eef li\u1ec7u nh\u01b0 \u1ee9ng d\u1ee5ng t\u00ecm nh\u1ea1c qua giai \u0111i\u1ec7u.\u00a0<\/span><\/li>\n
  • C\u00e1c lo\u1ea1i chatbot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n

    Th\u00e0nh ph\u1ea7n c\u1ee7a AI \u0111\u00e0m tho\u1ea1i<\/b><\/h2>\n

    D\u01b0\u1edbi \u0111\u00e2y l\u00e0 4 th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a m\u1ed9t AI \u0111\u00e0m tho\u1ea1i:<\/span><\/p>\n

      \n
    • X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP)<\/b>: \u0110\u00e2y l\u00e0 n\u1ec1n t\u1ea3ng c\u1ed1t l\u00f5i c\u1ee7a AI \u0111\u00e0m tho\u1ea1i. NLP cho ph\u00e9p AI \u0111\u00e0m tho\u1ea1i hi\u1ec3u \u0111\u01b0\u1ee3c ng\u00f4n ng\u1eef con ng\u01b0\u1eddi. NLP s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p h\u1ecdc m\u00e1y \u0111\u1ec3 ph\u00e2n t\u00edch th\u00f4ng tin \u0111\u1ea7u v\u00e0o t\u1eeb ng\u01b0\u1eddi d\u00f9ng, nh\u1eadn d\u1ea1ng m\u1ee5c \u0111\u00edch v\u00e0 suy lu\u1eadn \u00fd ngh\u0129a.<\/span><\/li>\n
    • H\u1ecdc m\u00e1y (ML)<\/b>: Thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y h\u1ed7 tr\u1ee3 NLP v\u00e0 c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c c\u1ee7a AI \u0111\u00e0m tho\u1ea1i. B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch l\u01b0\u1ee3ng d\u1eef li\u1ec7u l\u1edbn, c\u00e1c thu\u1eadt to\u00e1n n\u00e0y li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng hi\u1ec3u ng\u00f4n ng\u1eef, nh\u1eadn d\u1ea1ng m\u1eabu v\u00e0 t\u1ea1o ra ph\u1ea3n h\u1ed3i th\u00edch h\u1ee3p c\u1ee7a AI.<\/span><\/li>\n
    • D\u1eef li\u1ec7u<\/b>: S\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a AI \u0111\u00e0m tho\u1ea1i ph\u1ee5 thu\u1ed9c v\u00e0o d\u1eef li\u1ec7u. D\u1eef li\u1ec7u \u0111\u1ebfn t\u1eeb t\u01b0\u01a1ng t\u00e1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng tr\u01b0\u1edbc \u0111\u00f3, d\u1eef li\u1ec7u \u0111\u00e0o t\u1ea1o v\u00e0 c\u01a1 s\u1edf ki\u1ebfn th\u1ee9c b\u00ean ngo\u00e0i. AI \u0111\u00e0m tho\u1ea1i c\u00e0ng c\u00f3 nhi\u1ec1u d\u1eef li\u1ec7u th\u00ec c\u00e0ng hi\u1ec3u r\u00f5 \u00fd \u0111\u1ecbnh c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 ph\u1ea3n h\u1ed3i hi\u1ec7u qu\u1ea3.<\/span><\/li>\n
    • Thi\u1ebft k\u1ebf h\u1ed9i tho\u1ea1i<\/b>: \u0110i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c t\u1ea1o ra lu\u1ed3ng h\u1ed9i tho\u1ea1i gi\u1eefa ng\u01b0\u1eddi d\u00f9ng v\u00e0 AI bao g\u1ed3m thi\u1ebft k\u1ebf c\u00e1c lo\u1ea1i c\u00e2u h\u1ecfi m\u00e0 AI c\u00f3 th\u1ec3 h\u1ecfi, th\u00f4ng tin m\u00e0 AI c\u00f3 th\u1ec3 cung c\u1ea5p, c\u0169ng nh\u01b0 gi\u1ecdng \u0111i\u1ec7u v\u00e0 t\u00ednh c\u00e1ch t\u1ed5ng th\u1ec3 c\u1ee7a s\u1ef1 t\u01b0\u01a1ng t\u00e1c.<\/span><\/li>\n<\/ul>\n
      \"4<\/p>\n

      4 th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a Conversational AI<\/p>\n<\/div>\n

      M\u1ed9t s\u1ed1 lo\u1ea1i AI \u0111\u00e0m tho\u1ea1i ph\u1ed5 bi\u1ebfn hi\u1ec7n nay<\/b><\/h2>\n

      C\u00f3 4 lo\u1ea1i AI \u0111\u00e0m tho\u1ea1i c\u01a1 b\u1ea3n \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng nhi\u1ec1u nh\u1ea5t hi\u1ec7n nay l\u00e0 chatbots, voice assistants, IVR v\u00e0 virtual assistants.<\/span><\/p>\n

      Chatbots<\/b><\/h3>\n

      Chatbots l\u00e0 \u1ee9ng d\u1ee5ng AI ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean v\u0103n b\u1ea3n, gi\u1ea3 l\u1eadp cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00f4ng qua c\u00e1c k\u00eanh nh\u01b0 tin nh\u1eafn, trang web hay th\u1eadm ch\u00ed l\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i. Chatbots \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) \u0111\u1ec3 hi\u1ec3u v\u00e0 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.\u00a0<\/span><\/p>\n

      C\u00f3 2 lo\u1ea1i chatbots c\u01a1 b\u1ea3n. M\u1ed9t lo\u1ea1i tu\u00e2n theo c\u00e1c quy t\u1eafc c\u1ed1 \u0111\u1ecbnh, th\u1ef1c hi\u1ec7n t\u00e1c v\u1ee5 \u0111\u01a1n gi\u1ea3n \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh s\u1eb5n. M\u1ed9t lo\u1ea1i s\u1eed d\u1ee5ng h\u1ecdc m\u00e1y \u0111\u1ec3 x\u1eed l\u00fd y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p, c\u00f3 kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi d\u1eef li\u1ec7u tr\u1ef1c tuy\u1ebfn theo th\u1eddi gian.<\/span><\/p>\n

      \"Chatbots<\/p>\n

      Chatbots gi\u1ea3 l\u1eadp tr\u00f2 chuy\u1ec7n th\u00f4ng qua v\u0103n b\u1ea3n<\/p>\n<\/div>\n

      Voice Assistants<\/b><\/h3>\n

      Voice Assistants\u00a0l\u00e0 c\u00e1c giao di\u1ec7n AI m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c b\u1eb1ng gi\u1ecdng n\u00f3i. C\u00e1c v\u00ed d\u1ee5 ph\u1ed5 bi\u1ebfn bao g\u1ed3m Siri, Alexa v\u00e0 Google Assistant. Ch\u00fang cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng \u0111i\u1ec1u khi\u1ec3n thi\u1ebft b\u1ecb m\u00e0 kh\u00f4ng c\u1ea7n s\u1eed d\u1ee5ng tay, ch\u1ec9 c\u1ea7n n\u00f3i l\u1ec7nh.\u00a0<\/span><\/p>\n

      \u0110\u1ec3 ho\u1ea1t \u0111\u1ed9ng, c\u00e1c tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i d\u1ef1a v\u00e0o c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) \u0111\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i \u0111\u00e1p ph\u00f9 h\u1ee3p v\u1edbi ng\u00f4n ng\u1eef n\u00f3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/p>\n

      \"Voice<\/p>\n

      Voice Assistants h\u1ed7 tr\u1ee3 tr\u00f2 chuy\u1ec7n qua gi\u1ecdng n\u00f3i<\/p>\n<\/div>\n

      Interactive voice response (IVR) systems<\/b><\/h3>\n

      \u0110\u00e2y l\u00e0 nh\u1eefng h\u1ec7 th\u1ed1ng t\u1ef1 ph\u1ee5c v\u1ee5 d\u1ef1a tr\u00ean \u0111i\u1ec7n tho\u1ea1i m\u00e0 b\u1ea1n th\u01b0\u1eddng g\u1eb7p khi g\u1ecdi v\u00e0o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. IVR s\u1eed d\u1ee5ng menu tho\u1ea1i v\u00e0 l\u1ef1a ch\u1ecdn t\u1eeb b\u00e0n ph\u00edm \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng qua c\u00e1c t\u00f9y ch\u1ecdn v\u00e0 thu th\u1eadp th\u00f4ng tin c\u1ea7n thi\u1ebft.\u00a0<\/span><\/p>\n

      M\u1eb7c d\u00f9 kh\u00f4ng ph\u1ee9c t\u1ea1p nh\u01b0 c\u00e1c h\u1ec7 th\u1ed1ng AI \u0111\u00e0m tho\u1ea1i kh\u00e1c, IVR v\u1eabn c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c nhi\u1ec7m v\u1ee5 c\u01a1 b\u1ea3n nh\u01b0 \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn b\u1ed9 ph\u1eadn ph\u00f9 h\u1ee3p ho\u1eb7c tr\u1ee3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng v\u1edbi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQ).<\/span><\/p>\n

      \"IVR<\/p>\n

      IVR h\u1ed7 tr\u1ee3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/p>\n<\/div>\n

      Virtual Assistants<\/b><\/h3>\n

      Tr\u1ee3 l\u00fd \u1ea3o l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa chatbot v\u00e0 tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i, mang l\u1ea1i tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng to\u00e0n di\u1ec7n h\u01a1n. Virtual Assistants c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u th\u00f4ng qua c\u1ea3 v\u0103n b\u1ea3n v\u00e0 gi\u1ecdng n\u00f3i, th\u01b0\u1eddng \u0111\u00f3ng vai tr\u00f2 trung t\u00e2m cho nhi\u1ec1u \u1ee9ng d\u1ee5ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1c nhau. Tr\u1ee3 l\u00fd \u1ea3o c\u00f3 th\u1ec3 t\u00edch h\u1ee3p v\u00e0o c\u00e1c thi\u1ebft b\u1ecb th\u00f4ng minh, h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd l\u1ecbch tr\u00ecnh, \u0111\u1eb7t l\u1ecbch h\u1eb9n, v\u00e0 th\u1eadm ch\u00ed l\u00e0m vi\u1ec7c mua s\u1eafm tr\u1ef1c tuy\u1ebfn.<\/span><\/p>\n

      \"Virtual<\/p>\n

      Virtual Assistants \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p gi\u1eefa chatbot v\u00e0 tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i<\/p>\n<\/div>\n

      L\u1ee3i \u00edch v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a c\u00e1c AI \u0111\u00e0m tho\u1ea1i<\/b><\/h2>\n

      \u0110\u1ec3 hi\u1ec3u th\u00eam v\u1ec1 AI \u0111\u00e0m tho\u1ea1i, b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c t\u00ecm hi\u1ec3u l\u1ee3i \u00edch v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y d\u01b0\u1edbi \u0111\u00e2y.<\/span><\/p>\n

      L\u1ee3i \u00edch<\/b><\/h3>\n

      \u1ee8ng d\u1ee5ng conversational AI c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p thu \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch sau:<\/span><\/p>\n

      Gi\u1ea3m chi ph\u00ed<\/b><\/h4>\n

      C\u00f4ng ngh\u1ec7 AI \u0111\u00e0m tho\u1ea1i gi\u00fap t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 kinh doanh b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, nh\u01b0 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n ho\u1eb7c cung c\u1ea5p th\u00f4ng tin s\u1ea3n ph\u1ea9m. M\u1ed9t <\/span>b\u00e1o c\u00e1o<\/span> c\u0169ng ch\u1ec9 ra r\u1eb1ng s\u1eed d\u1ee5ng AI \u0111\u00e0m tho\u1ea1i c\u00f3 th\u1ec3 gi\u1ea3m chi ph\u00ed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p l\u00ean \u0111\u1ebfn 40%.\u00a0<\/span><\/p>\n

      Conversational AI gi\u1ea3i ph\u00f3ng th\u1eddi gian c\u1ee7a nh\u00e2n vi\u00ean \u0111\u1ec3 h\u1ecd t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 quan tr\u1ecdng h\u01a1n. B\u00ean c\u1ea1nh \u0111\u00f3, c\u00f4ng c\u1ee5 n\u00e0y c\u0169ng gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng b\u1eb1ng c\u00e1ch gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean.<\/span><\/p>\n

      \"Ai<\/p>\n

      Ai \u0111\u00e0m tho\u1ea1i gi\u00fap gi\u1ea3m chi ph\u00ed<\/p>\n<\/div>\n

      Gi\u1ea3m th\u1eddi gian ph\u1ea3n h\u1ed3i<\/h4>\n

      V\u1edbi AI \u0111\u00e0m tho\u1ea1i, kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi nhanh ch\u00f3ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i ch\u1edd \u0111\u1ee3i. D\u1ecbch v\u1ee5 24\/7 \u0111\u01b0\u1ee3c tri\u1ec3n khai m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng th\u00f4ng qua c\u00e1c \u201ctr\u1ee3 l\u00fd \u1ea3o\u201d ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c, kh\u00f4ng m\u1ec7t m\u1ecfi.<\/span><\/p>\n

      Hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c cao v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng<\/b><\/h4>\n

      AI \u0111\u00e0m tho\u1ea1i c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng cao v\u1edbi chi ph\u00ed v\u00e0 th\u1eddi gian tri\u1ec3n khai th\u1ea5p h\u01a1n so v\u1edbi quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch khi m\u1edf r\u1ed9ng s\u1ea3n ph\u1ea9m v\u00e0o th\u1ecb tr\u01b0\u1eddng m\u1edbi ho\u1eb7c khi c\u00f3 nhu c\u1ea7u t\u0103ng \u0111\u1ed9t ng\u1ed9t trong th\u1eddi gian ng\u1eafn, nh\u01b0 v\u00e0o d\u1ecbp l\u1ec5.<\/span><\/p>\n

      C\u00e1 nh\u00e2n h\u00f3a c\u00e1c tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng<\/b><\/h4>\n

      G\u1ea7n 80% CEO \u0111\u00e3 thay \u0111\u1ed5i ho\u1eb7c \u0111ang suy ngh\u0129 v\u1ec1 vi\u1ec7c thay \u0111\u1ed5i c\u00e1ch h\u1ecd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00f4ng ngh\u1ec7 AI \u0111\u00e0m tho\u1ea1i (ngu\u1ed3n: <\/span>Gitnux<\/span>). H\u1ecd tin r\u1eb1ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 AI \u0111\u00e0m tho\u1ea1i, doanh nghi\u1ec7p c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u00e1p \u1ee9ng c\u00e1c c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c, c\u0169ng nh\u01b0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a cho t\u1eebng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

      \"AI<\/p>\n

      AI \u0111\u00e0m tho\u1ea1i c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

      Nh\u01b0\u1ee3c \u0111i\u1ec3m<\/b><\/h3>\n

      Kh\u00f4ng ph\u1ee7 nh\u1eadn AI \u0111\u00e0m tho\u1ea1i c\u00f3 nhi\u1ec1u th\u1ebf m\u1ea1nh, \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng. Tuy nhi\u00ean, AI \u0111\u00e0m tho\u1ea1i v\u1eabn t\u1ed3n t\u1ea1i m\u1ed9t s\u1ed1 nh\u01b0\u1ee3c \u0111i\u1ec3m, c\u1ee5 th\u1ec3:<\/span><\/p>\n

      Kh\u1ea3 n\u0103ng d\u1ecbch ng\u00f4n ng\u1eef<\/b><\/h4>\n

      M\u1ed9t th\u00e1ch th\u1ee9c ch\u00ednh c\u1ee7a AI \u0111\u00e0m tho\u1ea1i l\u00e0 kh\u1ea3 n\u0103ng giao ti\u1ebfp \u0111a ng\u00f4n ng\u1eef. Hi\u1ec7n nay, nhi\u1ec1u m\u00f4 h\u00ecnh AI \u0111\u00e0m tho\u1ea1i \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n ch\u1ee7 y\u1ebfu b\u1eb1ng ti\u1ebfng Anh. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra kh\u00f3 kh\u0103n trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u00e1c tr\u01a1n tru v\u00e0 hi\u1ec7u qu\u1ea3 cho ng\u01b0\u1eddi d\u00f9ng to\u00e0n c\u1ea7u.<\/span><\/p>\n

      \"Conversational<\/p>\n

      Conversational AI g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c d\u1ecbch \u0111a ng\u00f4n ng\u1eef<\/p>\n<\/div>\n

      M\u1ee9c \u0111\u1ed9 b\u1ea3o m\u1eadt<\/b><\/h4>\n

      Trong khi AI \u0111\u00e0m tho\u1ea1i c\u00f3 th\u1ec3 thu th\u1eadp v\u00e0 x\u1eed l\u00fd th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 cung c\u1ea5p ph\u1ea3n h\u1ed3i ho\u1eb7c d\u1ecbch v\u1ee5 th\u00ec b\u1ea3o m\u1eadt d\u1eef li\u1ec7u tr\u1edf th\u00e0nh m\u1ed9t v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng. C\u00e1c c\u00f4ng ty c\u1ea7n \u00e1p d\u1ee5ng bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt m\u1ea1nh m\u1ebd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng d\u1eef li\u1ec7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 an to\u00e0n v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh.<\/span><\/p>\n

      G\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c hi\u1ec3u \u0111a d\u1ea1ng ng\u1eef c\u1ea3nh<\/b><\/h4>\n

      AI \u0111\u00e0m tho\u1ea1i c\u00f3 th\u1ec3 g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c hi\u1ec3u v\u00e0 \u0111\u00e1p \u1ee9ng ch\u00ednh x\u00e1c v\u1edbi c\u00e1c t\u1eeb l\u00f3ng, ng\u00f4n ng\u1eef chuy\u00ean ng\u00e0nh v\u00e0 c\u00e1c ph\u01b0\u01a1ng ng\u1eef v\u00f9ng mi\u1ec1n.<\/span><\/p>\n

      Kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p<\/b><\/h4>\n

      \u0110\u1ec3 t\u1eadn d\u1ee5ng t\u1ed1i \u0111a ti\u1ec1m n\u0103ng c\u1ee7a AI \u0111\u00e0m tho\u1ea1i, c\u00e1c doanh nghi\u1ec7p c\u1ea7n t\u00edch h\u1ee3p ch\u00fang v\u00e0o h\u1ec7 th\u1ed1ng v\u00e0 d\u1ecbch v\u1ee5 hi\u1ec7n c\u00f3. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u00f2i h\u1ecfi c\u00e1c c\u00f4ng ngh\u1ec7 v\u00e0 quy tr\u00ecnh t\u00edch h\u1ee3p ph\u1ee9c t\u1ea1p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh t\u01b0\u01a1ng th\u00edch.<\/span><\/p>\n

      \"Doanh<\/p>\n

      Doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea7u t\u01b0 c\u00f4ng ngh\u1ec7 \u0111\u1ec3 t\u00edch h\u1ee3p AI \u0111\u00e0m tho\u1ea1i v\u00e0o h\u1ec7 th\u1ed1ng chung<\/p>\n<\/div>\n

      C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a AI \u0111\u00e0m tho\u1ea1i<\/b><\/h2>\n

      AI \u0111\u00e0m tho\u1ea1i c\u00f3 c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u01a1 b\u1ea3n d\u1ef1a tr\u00ean 4 b\u01b0\u1edbc sau:<\/span><\/p>\n

        \n
      • B\u01b0\u1edbc 1: T\u1ea1o v\u00e0 nh\u1eadn \u0111\u1ea7u v\u00e0o<\/b>: Ng\u01b0\u1eddi d\u00f9ng cung c\u1ea5p \u0111\u1ea7u v\u00e0o th\u00f4ng qua tr\u00f2 chuy\u1ec7n b\u1eb1ng v\u0103n b\u1ea3n, ra l\u1ec7nh b\u1eb1ng gi\u1ecdng n\u00f3i ho\u1eb7c ch\u1ecdn giao di\u1ec7n tr\u00ean m\u00e0n h\u00ecnh c\u1ea3m \u1ee9ng.<\/span><\/li>\n
      • B\u01b0\u1edbc 2: T\u1ed5ng h\u1ee3p v\u00e0 ph\u00e2n t\u00edch \u0111\u1ea7u v\u00e0o<\/b>: \u0110\u1ec3 hi\u1ec3u \u00fd ngh\u0129a c\u1ee7a \u0111\u1ea7u v\u00e0o t\u1eeb ng\u01b0\u1eddi d\u00f9ng, c\u00f4ng c\u1ee5 d\u1ef1a v\u00e0o vi\u1ec7c hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLU) \u0111\u1ec3 x\u1eed l\u00fd v\u00e0 ph\u00e2n t\u00edch l\u1ec7nh bao g\u1ed3m \u00fd ngh\u0129a c\u1ee7a t\u1eeb, ng\u1eef c\u1ea3nh c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 th\u1eadm ch\u00ed c\u1ea3 c\u1ea3m x\u00fac \u0111\u1eb1ng sau truy v\u1ea5n.<\/span><\/li>\n
      • B\u01b0\u1edbc 3: T\u1ea1o ph\u1ea3n h\u1ed3i<\/b>: AI \u0111\u00e0m tho\u1ea1i s\u1eed d\u1ee5ng c\u00e1c th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a m\u00ecnh, \u0111\u1eb7c bi\u1ec7t l\u00e0 thi\u1ebft k\u1ebf h\u1ed9i tho\u1ea1i, d\u1eef li\u1ec7u \u0111\u00e0o t\u1ea1o v\u00e0 c\u00e1c thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y m\u00e0 c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n \u0111\u00e3 s\u1eed d\u1ee5ng \u0111\u1ec3 chu\u1ea9n b\u1ecb ph\u1ea3n h\u1ed3i. Ph\u1ea3n h\u1ed3i n\u00e0y c\u00f3 th\u1ec3 l\u00e0 c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn c\u00e1c ph\u1ea3n h\u1ed3i ph\u1ee9c t\u1ea1p ph\u1ee5 thu\u1ed9c v\u00e0o y\u00eau c\u1ea7u c\u1ee7a \u0111\u1ea7u v\u00e0o c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n
      • B\u01b0\u1edbc 4: G\u1eedi ph\u1ea3n h\u1ed3i:<\/b> Ng\u01b0\u1eddi d\u00f9ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1eeb AI \u0111\u00e0m tho\u1ea1i sau th\u1eddi gian ch\u1edd \u0111\u1ee3i.<\/span><\/li>\n<\/ul>\n
        \"C\u00e1ch<\/p>\n

        C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u01a1 b\u1ea3n c\u1ee7a Conversational AI<\/p>\n<\/div>\n

        \u1ee8ng d\u1ee5ng c\u1ee7a AI \u0111\u00e0m tho\u1ea1i trong th\u1ef1c t\u1ebf nh\u01b0 th\u1ebf n\u00e0o?<\/b><\/h2>\n

        C\u00e1c t\u1ed5 ch\u1ee9c t\u1eeb c\u00e1c ng\u00e0nh kh\u00e1c nhau c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng AI \u0111\u00e0m tho\u1ea1i v\u00e0o:<\/span><\/p>\n

          \n
        • Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/b>: AI \u0111\u00e0m tho\u1ea1i h\u1ed7 tr\u1ee3 b\u1ec7nh nh\u00e2n m\u00f4 t\u1ea3 t\u00ecnh tr\u1ea1ng s\u1ee9c kh\u1ecfe c\u1ee7a h\u1ecd tr\u1ef1c tuy\u1ebfn th\u00f4ng qua c\u00e1c c\u00e2u h\u1ecfi.<\/span><\/li>\n
        • B\u00e1n l\u1ebb<\/b>: Chatbot ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng 24\/7 (c\u1ea3 ng\u00e0y l\u1ec5) m\u00e0 kh\u00f4ng c\u1ea7n nh\u00e2n s\u1ef1. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o s\u1ef1 t\u01b0\u01a1ng t\u00e1c li\u1ec1n m\u1ea1ch v\u1edbi kh\u00e1ch h\u00e0ng qua nhi\u1ec1u k\u00eanh, t\u1eeb email \u0111\u1ebfn trang web.<\/span><\/li>\n
        • Ng\u00e2n h\u00e0ng<\/b>: C\u00e1c chatbot AI gi\u00fap x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong c\u00e1c v\u1ea5n \u0111\u1ec1 t\u00e0i ch\u00ednh, lo\u1ea1i b\u1ecf c\u00e1c l\u1ed7i th\u01b0\u1eddng g\u1eb7p do con ng\u01b0\u1eddi g\u00e2y ra.<\/span><\/li>\n
        • Internet v\u1ea1n v\u1eadt<\/b>: Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c thi\u1ebft b\u1ecb th\u00f4ng th\u01b0\u1eddng qua AI \u0111\u00e0m tho\u1ea1i b\u1eb1ng gi\u1ecdng n\u00f3i, v\u00ed d\u1ee5 Amazon\u2019s Alexa v\u00e0 Apple\u2019s Siri.<\/span><\/li>\n
        • Ngu\u1ed3n nh\u00e2n l\u1ef1c (HR)<\/b>: AI \u0111\u00e0m tho\u1ea1i t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh nh\u00e2n s\u1ef1, s\u00e0ng l\u1ecdc th\u00f4ng tin \u1ee9ng vi\u00ean m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n trong quy tr\u00ecnh tuy\u1ec3n d\u1ee5ng.<\/span><\/li>\n<\/ul>\n

          Nh\u01b0 v\u1eady, b\u00e0i vi\u1ebft tr\u00ean \u0111\u00e2y \u0111\u00e3 gi\u00fap b\u1ea1n n\u1eafm r\u00f5 AI \u0111\u00e0m tho\u1ea1i l\u00e0 g\u00ec c\u0169ng nh\u01b0 c\u00e1c th\u00f4ng tin li\u00ean quan t\u1edbi v\u1ea5n \u0111\u1ec1 n\u00e0y. Nh\u00ecn chung, vi\u1ec7c \u00e1p d\u1ee5ng AI \u0111\u00e0m tho\u1ea1i trong kinh doanh d\u1ea7n \u0111\u01b0\u1ee3c c\u00e1c t\u1ed5 ch\u1ee9c quan t\u00e2m nhi\u1ec1u h\u01a1n. N\u1ebfu \u1ee9ng d\u1ee5ng \u0111\u00fang c\u00e1ch, \u0111\u00e2y s\u1ebd l\u00e0 c\u00f4ng c\u1ee5 h\u1eefu \u00edch \u0111\u00e1p \u1ee9ng \u0111a d\u1ea1ng nhu c\u1ea7u c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          Theo d\u1ef1 ki\u1ebfn, quy m\u00f4 th\u1ecb tr\u01b0\u1eddng AI \u0111\u00e0m tho\u1ea1i to\u00e0n c\u1ea7u s\u1ebd t\u0103ng t\u1eeb 10.7 t\u1ef7 USD v\u00e0o n\u0103m 2023 l\u00ean 29.8 t\u1ef7 USD v\u00e0o n\u0103m 2028 v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng h\u00e0ng n\u0103m d\u1ef1 \u0111o\u00e1n l\u00e0 22,6%. Hi\u1ec7n nay, c\u00e1c doanh nghi\u1ec7p t\u1eeb nhi\u1ec1u l\u0129nh v\u1ef1c c\u0169ng \u0111\u00e3 t\u00edch h\u1ee3p AI \u0111\u00e0m tho\u1ea1i […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[191],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/71256"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=71256"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/71256\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=71256"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=71256"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=71256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}