{"id":71342,"date":"2024-05-06T00:47:57","date_gmt":"2024-05-05T17:47:57","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tam-quan-trong-cua-six-sigma-trong-moi-truong-kinh-doanh-hien-dai.html"},"modified":"2024-05-06T00:47:57","modified_gmt":"2024-05-05T17:47:57","slug":"tam-quan-trong-cua-six-sigma-trong-moi-truong-kinh-doanh-hien-dai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tam-quan-trong-cua-six-sigma-trong-moi-truong-kinh-doanh-hien-dai.html","title":{"rendered":"T\u1ea7m quan tr\u1ecdng c\u1ee7a Six Sigma trong m\u00f4i tr\u01b0\u1eddng kinh doanh hi\u1ec7n \u0111\u1ea1i"},"content":{"rendered":"
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Khi m\u00e0 s\u1ef1 c\u1ea1nh tranh trong th\u1ecb tr\u01b0\u1eddng kinh doanh ng\u00e0y c\u00e0ng tr\u1edf n\u00ean kh\u1ed1c li\u1ec7t v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng t\u0103ng cao, vi\u1ec7c qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng tr\u1edf th\u00e0nh m\u1ed9t y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi m\u1ecdi t\u1ed5 ch\u1ee9c. V\u00ec v\u1eady, Six Sigma \u0111\u00e3 tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 h\u1eefu \u00edch, \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u01b0u ti\u00ean s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/span><\/p>\n

Six Sigma l\u00e0 g\u00ec?<\/b><\/h2>\n

Six Sigma l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u1ea3i ti\u1ebfn quy tr\u00ecnh kinh doanh \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n nh\u1eb1m gi\u1ea3m thi\u1ec3u l\u1ed7i v\u00e0 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t s\u1ea3n xu\u1ea5t v\u00e0 d\u1ecbch v\u1ee5. H\u1ec7 th\u1ed1ng n\u00e0y t\u1eadp trung v\u00e0o vi\u1ec7c s\u1eed d\u1ee5ng d\u1eef li\u1ec7u v\u00e0 ph\u00e2n t\u00edch th\u1ed1ng k\u00ea \u0111\u1ec3 \u0111o l\u01b0\u1eddng v\u00e0 gi\u1ea3m thi\u1ec3u s\u1ef1 bi\u1ebfn \u0111\u1ed9ng trong quy tr\u00ecnh s\u1ea3n xu\u1ea5t ho\u1eb7c kinh doanh.\u00a0<\/span><\/p>\n

M\u1ee9c \u0111\u1ed9 Sigma trong Six Sigma \u0111\u01b0\u1ee3c \u0111o b\u1eb1ng s\u1ed1 l\u1ed7i xu\u1ea5t hi\u1ec7n trong m\u1ed7i tri\u1ec7u c\u01a1 h\u1ed9i, trong \u0111\u00f3 m\u1ed7i l\u1ed7i \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 b\u1ea5t k\u1ef3 s\u1ef1 kh\u00e1c bi\u1ec7t n\u00e0o gi\u1eefa s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ee9c \u0111\u1ed9 Sigma c\u00e0ng cao, t\u1ee9c l\u00e0 s\u1ed1 l\u1ed7i c\u00e0ng \u00edt, \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c quy tr\u00ecnh c\u00e0ng g\u1ea7n v\u1edbi s\u1ef1 ho\u00e0n h\u1ea3o.<\/span><\/p>\n

M\u1ed9t trong nh\u1eefng m\u1ee5c ti\u00eau l\u1edbn c\u1ee7a Six Sigma l\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 Sigma 6, t\u1ee9c l\u00e0 m\u1ee9c \u0111\u1ed9 l\u1ed7i kh\u00f4ng v\u01b0\u1ee3t qu\u00e1 3,4 l\u1ed7i tr\u00ean m\u1ed7i tri\u1ec7u c\u01a1 h\u1ed9i, t\u01b0\u01a1ng \u1ee9ng v\u1edbi 99,99966% s\u1ef1 ho\u00e0n h\u1ea3o. \u0110\u00e2y l\u00e0 m\u1ed9t ti\u00eau chu\u1ea9n r\u1ea5t cao, nh\u1eb1m \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1i \u0111a v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\"M\u00f4<\/p>\n

M\u00f4 h\u00ecnh Six Sigma l\u00e0 g\u00ec?<\/p>\n<\/div>\n

L\u1ee3i \u00edch c\u1ee7a 6 Sigma trong qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/b><\/h2>\n

Nh\u1eefng l\u1ee3i \u00edch \u0111\u00e1ng k\u1ec3 m\u00e0 c\u00e1c doanh nghi\u1ec7p thu \u0111\u01b0\u1ee3c khi \u00e1p d\u1ee5ng Six Sigma:<\/span><\/p>\n

    \n
  • Gi\u1ea3m l\u1ed7i v\u00e0 chi ph\u00ed:<\/b> Cu\u1ed1i nh\u1eefng n\u0103m 1990, kho\u1ea3ng 2\/3 c\u00f4ng ty Fortune 500 \u0111\u00e3 b\u1eaft \u0111\u1ea7u c\u00e1c d\u1ef1 \u00e1n Six Sigma v\u00e0 t\u00ednh \u0111\u1ebfn n\u0103m 2006, Motorola \u0111\u00e3 b\u00e1o c\u00e1o ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c h\u01a1n 17 t\u1ef7 USD nh\u1edd Six Sigma (<\/span>Dataforth<\/span>)<\/span><\/li>\n
  • T\u0103ng c\u01b0\u1eddng l\u1ee3i nhu\u1eadn:<\/b> M\u1ed9t b\u00e1o c\u00e1o t\u1eeb <\/span>General Electric<\/span> (GE) cho bi\u1ebft h\u1ecd \u0111\u00e3 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c 12 t\u1ef7 USD t\u1eeb khi tri\u1ec3n khai Six Sigma v\u00e0o nh\u1eefng n\u0103m 1990 v\u00e0 \u0111\u00e3 t\u0103ng l\u1ee3i nhu\u1eadn h\u00e0ng n\u0103m th\u00eam 10 t\u1ef7 USD.<\/span><\/li>\n
  • T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh:<\/b> B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng Six Sigma, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u00e2n t\u00edch v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh s\u1ea3n xu\u1ea5t ho\u1eb7c cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t cao nh\u1ea5t. Vi\u1ec7c lo\u1ea1i b\u1ecf c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0 t\u1ed1i \u01b0u h\u00f3a th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c gi\u00fap t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 v\u00e0 s\u1ef1 linh ho\u1ea1t c\u1ee7a quy tr\u00ecnh.<\/span><\/li>\n<\/ul>\n
    \"Doanh<\/p>\n

    Doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch h\u1ea5p d\u1eabn khi \u00e1p d\u1ee5ng Six Sigma<\/p>\n<\/div>\n

      \n
    • T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng:<\/b> Six Sigma gi\u00fap gi\u1ea3m thi\u1ec3u l\u1ed7i v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng, t\u0103ng c\u01a1 h\u1ed9i gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
    • T\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c: <\/b>Six Sigma gi\u00fap t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong doanh nghi\u1ec7p, gi\u00fap duy tr\u00ec v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u su\u1ea5t l\u00e2u d\u00e0i.<\/span><\/li>\n<\/ul>\n

      Nguy\u00ean t\u1eafc \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng Six Sigma<\/b><\/h2>\n

      C\u00e1c nguy\u00ean t\u1eafc Six Sigma c\u1ed1t l\u00f5i bao g\u1ed3m:<\/span><\/p>\n

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      • T\u1eadp trung v\u00e0o d\u1eef li\u1ec7u: <\/b>Six Sigma nh\u1ea5n m\u1ea1nh vi\u1ec7c s\u1eed d\u1ee5ng d\u1eef li\u1ec7u v\u00e0 b\u1eb1ng ch\u1ee9ng th\u1ed1ng k\u00ea \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean s\u1ed1 li\u1ec7u th\u1ef1c t\u1ebf, thay v\u00ec d\u1ef1a v\u00e0o c\u1ea3m gi\u00e1c ho\u1eb7c gi\u1ea3 \u0111\u1ecbnh. Vi\u1ec7c n\u00e0y gi\u00fap gi\u1ea3m thi\u1ec3u r\u1ee7i ro v\u00e0 t\u0103ng kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n.<\/span><\/li>\n
      • Ti\u00eau chu\u1ea9n h\u00f3a quy tr\u00ecnh<\/b>: Six Sigma khuy\u1ebfn kh\u00edch vi\u1ec7c ti\u00eau chu\u1ea9n h\u00f3a c\u00e1c quy tr\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh \u1ed5n \u0111\u1ecbnh v\u00e0 l\u1eb7p l\u1ea1i. Vi\u1ec7c n\u00e0y gi\u00fap gi\u1ea3m bi\u1ebfn thi\u00ean v\u00e0 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t quy tr\u00ecnh.<\/span><\/li>\n
      • Ti\u1ebft ki\u1ec7m chi ph\u00ed: <\/b>B\u1eb1ng c\u00e1ch gi\u1ea3m thi\u1ec3u l\u1ed7i v\u00e0 khuy\u1ebft \u0111i\u1ec3m trong quy tr\u00ecnh s\u1ea3n xu\u1ea5t ho\u1eb7c cung c\u1ea5p d\u1ecbch v\u1ee5, Six Sigma gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed cho doanh nghi\u1ec7p th\u00f4ng qua vi\u1ec7c gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed v\u00e0 t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3.<\/span><\/li>\n
      • S\u1ef1 cam k\u1ebft t\u1eeb l\u00e3nh \u0111\u1ea1o:<\/b> Six Sigma c\u1ea7n s\u1ef1 cam k\u1ebft m\u1ea1nh m\u1ebd t\u1eeb l\u00e3nh \u0111\u1ea1o c\u1ea5p cao c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c d\u1ef1 \u00e1n Six Sigma \u0111\u01b0\u1ee3c \u01b0u ti\u00ean v\u00e0 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 m\u1ed9t c\u00e1ch ch\u1eb7t ch\u1ebd.<\/span><\/li>\n
      • Ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean: <\/b>Six Sigma kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ec3 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ee7a nh\u00e2n vi\u00ean th\u00f4ng qua vi\u1ec7c \u0111\u00e0o t\u1ea1o v\u00e0 tham gia v\u00e0o c\u00e1c d\u1ef1 \u00e1n c\u1ea3i ti\u1ebfn.<\/span><\/li>\n<\/ul>\n
        \"C\u00e1c<\/p>\n

        C\u00e1c nguy\u00ean t\u1eafc khi tri\u1ec3n khai m\u00f4 hi\u0300nh Six Sigma<\/p>\n<\/div>\n

        Ph\u01b0\u01a1ng ph\u00e1p c\u1ee7a h\u1ec7 th\u1ed1ng Six Sigma<\/b><\/h2>\n

        C\u00e1c nguy\u00ean t\u1eafc c\u1ee7a m\u00f4 h\u00ecnh Six Sigma c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng b\u1eb1ng m\u1ed9t trong hai ph\u01b0\u01a1ng ph\u00e1p: Six Sigma DMAIC v\u00e0 Six Sigma DMADV.\u00a0<\/span><\/p>\n

        Six Sigma DMADV\u00a0<\/b><\/h3>\n

        Six Sigma DMADV (Define, Measure, Analyze, Design, Verify) l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u1eb7c bi\u1ec7t h\u1eefu \u00edch khi \u00e1p d\u1ee5ng cho c\u00e1c d\u1ef1 \u00e1n m\u1edbi ho\u1eb7c khi c\u1ea7n thi\u1ebft k\u1ebf l\u1ea1i ho\u00e0n to\u00e0n quy tr\u00ecnh ho\u1eb7c s\u1ea3n ph\u1ea9m \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng cao v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c y\u1ebfu t\u1ed1 c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p DMADV:<\/span><\/p>\n

        X\u00e1c \u0111\u1ecbnh (Define):<\/b><\/p>\n

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        • X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi d\u1ef1 \u00e1n v\u00e0 m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3.<\/span><\/li>\n
        • X\u00e1c \u0111\u1ecbnh v\u00e0 hi\u1ec3u r\u00f5 nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
        • X\u00e1c \u0111\u1ecbnh c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 s\u1ebd \u0111\u01b0\u1ee3c cung c\u1ea5p.<\/span><\/li>\n<\/ul>\n

          \u0110o l\u01b0\u1eddng (Measure):<\/b><\/p>\n

            \n
          • \u0110o l\u01b0\u1eddng v\u00e0 thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 hi\u1ec7u su\u1ea5t hi\u1ec7n t\u1ea1i c\u1ee7a quy tr\u00ecnh ho\u1eb7c s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
          • X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u su\u1ea5t quan tr\u1ecdng.<\/span><\/li>\n<\/ul>\n

            Ph\u00e2n t\u00edch (Analyze):<\/b><\/p>\n

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            • Ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c khi\u1ebfm khuy\u1ebft hi\u1ec7n t\u1ea1i.<\/span><\/li>\n
            • S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt ph\u00e2n t\u00edch \u0111\u1ec3 t\u00ecm ra m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa c\u00e1c y\u1ebfu t\u1ed1 v\u00e0 v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n<\/ul>\n

              Thi\u1ebft k\u1ebf (Design):<\/b><\/p>\n

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              • D\u1ef1a tr\u00ean c\u00e1c th\u00f4ng tin thu th\u1eadp \u0111\u01b0\u1ee3c v\u00e0 k\u1ebft qu\u1ea3 ph\u00e2n t\u00edch, thi\u1ebft k\u1ebf m\u1ed9t quy tr\u00ecnh ho\u1eb7c s\u1ea3n ph\u1ea9m m\u1edbi \u0111\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
              • T\u1ea1o ra m\u1ed9t k\u1ebf ho\u1ea1ch chi ti\u1ebft \u0111\u1ec3 tri\u1ec3n khai thi\u1ebft k\u1ebf m\u1edbi.<\/span><\/li>\n<\/ul>\n

                X\u00e1c minh (Verify):<\/b><\/p>\n

                  \n
                • \u0110\u1ea3m b\u1ea3o r\u1eb1ng quy tr\u00ecnh ho\u1eb7c s\u1ea3n ph\u1ea9m m\u1edbi \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u v\u00e0 mong \u0111\u1ee3i \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh tr\u01b0\u1edbc \u0111\u00f3.<\/span><\/li>\n
                • Th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m, ki\u1ec3m tra v\u00e0 x\u00e1c minh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh kh\u1ea3 thi v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a thi\u1ebft k\u1ebf m\u1edbi.<\/span><\/li>\n<\/ul>\n
                  \"Six<\/p>\n

                  Six Sigma DMADV ph\u00f9 h\u1ee3p v\u1edbi d\u1ef1 \u00e1n m\u1edbi ho\u1eb7c d\u1ef1 \u00e1n c\u1ea7n thi\u1ebft k\u1ebf l\u1ea1i quy tr\u00ecnh<\/p>\n<\/div>\n

                  Six Sigma DMAIC<\/b><\/h3>\n

                  DMAIC (Define, Measure, Analyze, Improve, Control) l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i trong c\u00e1c d\u1ef1 \u00e1n Six Sigma \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t c\u1ee7a quy tr\u00ecnh v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc tri\u1ec3n khai ph\u01b0\u01a1ng ph\u00e1p Six Sigma DMAIC:<\/span><\/p>\n

                  X\u00e1c \u0111\u1ecbnh (Define):<\/b><\/p>\n

                    \n
                  • X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 c\u1ee7a d\u1ef1 \u00e1n.<\/span><\/li>\n
                  • X\u00e1c \u0111\u1ecbnh v\u00e0 hi\u1ec3u r\u00f5 nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
                  • X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi d\u1ef1 \u00e1n v\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/span><\/li>\n<\/ul>\n

                    \u0110o l\u01b0\u1eddng (Measure):<\/b><\/p>\n

                      \n
                    • \u0110o l\u01b0\u1eddng v\u00e0 thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 hi\u1ec7u su\u1ea5t hi\u1ec7n t\u1ea1i c\u1ee7a quy tr\u00ecnh ho\u1eb7c s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
                    • X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u su\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111o l\u01b0\u1eddng v\u00e0 theo d\u00f5i.<\/span><\/li>\n<\/ul>\n

                      Ph\u00e2n t\u00edch (Analyze):<\/b><\/p>\n

                        \n
                      • Ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c khi\u1ebfm khuy\u1ebft \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh trong b\u01b0\u1edbc \u0111o l\u01b0\u1eddng.<\/span><\/li>\n
                      • S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 k\u1ef9 thu\u1eadt ph\u00e2n t\u00edch \u0111\u1ec3 t\u00ecm ra m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa c\u00e1c y\u1ebfu t\u1ed1 v\u00e0 v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n<\/ul>\n

                        C\u1ea3i thi\u1ec7n (Improve):<\/b><\/p>\n

                          \n
                        • D\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 ph\u00e2n t\u00edch, ph\u00e1t tri\u1ec3n v\u00e0 tri\u1ec3n khai c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn \u0111\u1ec3 lo\u1ea1i b\u1ecf c\u00e1c khi\u1ebfm khuy\u1ebft v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u1ee7a quy tr\u00ecnh ho\u1eb7c s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
                        • Th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m c\u00e1c gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a ch\u00fang.<\/span><\/li>\n<\/ul>\n

                          Ki\u1ec3m so\u00e1t (Control):<\/b><\/p>\n

                            \n
                          • Thi\u1ebft l\u1eadp c\u00e1c bi\u1ec7n ph\u00e1p ki\u1ec3m so\u00e1t \u0111\u1ec3 duy tr\u00ec v\u00e0 qu\u1ea3n l\u00fd hi\u1ec7u su\u1ea5t c\u1ee7a quy tr\u00ecnh trong t\u01b0\u01a1ng lai.<\/span><\/li>\n
                          • Thi\u1ebft l\u1eadp c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t v\u00e0 ti\u00eau chu\u1ea9n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng quy tr\u00ecnh ho\u1eb7c s\u1ea3n ph\u1ea9m duy tr\u00ec \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng mong \u0111\u1ee3i.<\/span><\/li>\n<\/ul>\n
                            \"Six<\/p>\n

                            Six Sigma DMAIC ph\u00f9 h\u1ee3p \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t d\u1ef1 \u00e1n<\/p>\n<\/div>\n

                            V\u00ed d\u1ee5 th\u1ef1c t\u1ebf c\u1ee7a h\u1ec7 th\u1ed1ng Six Sigma<\/b><\/h2>\n

                            Catalent Pharma Solutions<\/span> l\u00e0 m\u1ed9t t\u1eadp \u0111o\u00e0n chuy\u00ean cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m d\u01b0\u1ee3c ph\u1ea9m, ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch Catalent Pharma Solutions \u00e1p d\u1ee5ng Six Sigma \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c:<\/span><\/p>\n

                              \n
                            • X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1: <\/b>Catalent Pharma Solutions \u0111\u00e3 nh\u1eadn ra r\u1eb1ng qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t d\u01b0\u1ee3c ph\u1ea9m c\u1ee7a h\u1ecd g\u1eb7p nhi\u1ec1u sai s\u00f3t, d\u1eabn \u0111\u1ebfn vi\u1ec7c x\u1eed l\u00fd m\u1eabu v\u1eadt ph\u1ea9m m\u1ea5t nhi\u1ec1u th\u1eddi gian h\u01a1n d\u1ef1 ki\u1ebfn. H\u1ecd c\u0169ng g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c d\u1ef1 b\u00e1o bi\u1ebfn \u0111\u1ed9ng trong qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m.<\/span><\/li>\n
                            • Thi\u1ebft l\u1eadp d\u1ef1 \u00e1n Six Sigma:<\/b> Catalent \u0111\u00e3 t\u1ea1o ra m\u1ed9t nh\u00f3m d\u1ef1 \u00e1n v\u1edbi m\u1ee5c ti\u00eau s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p Six Sigma \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0y. Nh\u00f3m \u0111\u00e3 x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c ph\u01b0\u01a1ng ph\u00e1p v\u00e0 c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3.<\/span><\/li>\n
                            • Thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u:<\/b> Nh\u00f3m d\u1ef1 \u00e1n \u0111\u00e3 thi\u1ebft l\u1eadp c\u01a1 s\u1edf d\u1eef li\u1ec7u \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m. Vi\u1ec7c n\u00e0y gi\u00fap h\u1ecd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/span><\/li>\n
                            • Th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i v\u00e0 c\u1ea3i thi\u1ec7n:<\/b> D\u1ef1a tr\u00ean ph\u00e2n t\u00edch d\u1eef li\u1ec7u, nh\u00f3m \u0111\u00e3 th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i trong quy tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t h\u1ec7 th\u1ed1ng d\u1ef1 b\u00e1o bi\u1ebfn \u0111\u1ed9ng. H\u1ecd c\u0169ng t\u1ed1i \u01b0u h\u00f3a ng\u00f4n ng\u1eef l\u1eadp tr\u00ecnh cho c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u1ec3 l\u00e0m cho n\u00f3 linh ho\u1ea1t v\u00e0 c\u00f3 th\u1ec3 t\u00e1i s\u1eed d\u1ee5ng.<\/span><\/li>\n<\/ul>\n
                              \"Catalent<\/p>\n

                              Catalent Pharma Solutions \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng m\u00f4 h\u00ecnh Six Sigma<\/p>\n<\/div>\n

                                \n
                              • D\u1ef1 b\u00e1o bi\u1ebfn \u0111\u1ed9ng trong s\u1ea3n ph\u1ea9m Zydis: <\/b>C\u00f4ng ty c\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng m\u1edbi \u0111\u1ec3 d\u1ef1 b\u00e1o nh\u1eefng bi\u1ebfn \u0111\u1ed9ng trong qu\u00e1 tr\u00ecnh c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m \u0111\u1ed9c quy\u1ec1n c\u1ee7a h\u1ecd, Zydis. B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p DMADV c\u1ee7a Six Sigma, nh\u00f3m d\u1ef1 \u00e1n \u0111\u00e3 thi\u1ebft l\u1eadp c\u01a1 s\u1edf d\u1eef li\u1ec7u v\u00e0 ho\u00e0n thi\u1ec7n bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t \u0111\u1ec3 d\u1ef1 b\u00e1o v\u00e0 qu\u1ea3n l\u00fd c\u00e1c bi\u1ebfn \u0111\u1ed9ng n\u00e0y. S\u1ef1 c\u1ea3i thi\u1ec7n n\u00e0y gi\u00fap c\u00f4ng ty t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m Zydis.<\/span><\/li>\n
                              • T\u1ed1i \u01b0u h\u00f3a h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a:<\/b> \u00c1p d\u1ee5ng Six Sigma kh\u00f4ng ch\u1ec9 gi\u00fap c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh s\u1ea3n xu\u1ea5t m\u00e0 c\u00f2n gi\u00fap t\u1ed1i \u01b0u h\u00f3a c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 c\u00f4ng ngh\u1ec7. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, vi\u1ec7c s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef l\u1eadp tr\u00ecnh linh ho\u1ea1t v\u00e0 c\u00f3 th\u1ec3 t\u00e1i s\u1eed d\u1ee5ng \u0111\u00e3 gi\u00fap c\u00f4ng ty t\u0103ng t\u00ednh linh ho\u1ea1t v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a, l\u00e0m cho quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed.<\/span><\/li>\n
                              • \u0110\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3:<\/b> Sau hai tu\u1ea7n th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i, Catalent Pharma Solutions \u0111\u00e3 th\u1ea5y s\u1ef1 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 trong hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ecd. H\u1ecd \u0111\u00e3 ng\u0103n ch\u1eb7n \u0111\u01b0\u1ee3c vi\u1ec7c m\u1ea5t hai l\u00f4 s\u1ea3n ph\u1ea9m tr\u1ecb gi\u00e1 50.000 b\u1ea3ng Anh, m\u1ed9t k\u1ebft qu\u1ea3 r\u1ea5t \u1ea5n t\u01b0\u1ee3ng v\u00e0 ch\u1ee9ng minh s\u1ee9c m\u1ea1nh c\u1ee7a Six Sigma trong vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<\/ul>\n

                                \u0110\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i t\u1eeb nh\u1eefng doanh nghi\u1ec7p l\u1edbn \u0111\u1ebfn c\u00e1c t\u1ed5 ch\u1ee9c nh\u1ecf, Six Sigma \u0111\u00e3 ch\u1ee9ng minh kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh trong vi\u1ec7c gi\u1ea3m l\u1ed7i, t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Six Sigma ch\u00ednh l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n m\u1ea1nh m\u1ebd \u0111\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi t\u1ea1o ra \u0111\u1ed9ng l\u1ef1c cho\u00a0 s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

                                \u00a0Xem th\u00eam:<\/em><\/strong><\/p>\n

                                Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh la\u0300 gi\u0300? Quy tri\u0300nh, ph\u01b0\u01a1ng pha\u0301p va\u0300 c\u00f4ng cu\u0323 qua\u0309n ly\u0301 v\u00e2\u0323n ha\u0300nh trong doanh nghi\u00ea\u0323p<\/em><\/strong><\/p>\n

                                M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM l\u00e0 g\u00ec? Quy tr\u00ecnh \u1ee9ng d\u1ee5ng m\u00f4 h\u00ecnh TQM v\u00e0o doanh nghi\u1ec7p<\/em><\/strong><\/p>\n

                                M\u00f4 hi\u0300nh OKR: M\u1edf r\u1ed9ng kh\u1ea3 n\u0103ng v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p<\/em><\/strong><\/p>\n

                                M\u00f4 hi\u0300nh Agile Project Management \u2013 Gi\u1ea3i ph\u00e1p cho d\u1ef1 \u00e1n ph\u1ee9c t\u1ea1p<\/em><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                                Khi m\u00e0 s\u1ef1 c\u1ea1nh tranh trong th\u1ecb tr\u01b0\u1eddng kinh doanh ng\u00e0y c\u00e0ng tr\u1edf n\u00ean kh\u1ed1c li\u1ec7t v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng t\u0103ng cao, vi\u1ec7c qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng tr\u1edf th\u00e0nh m\u1ed9t y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi m\u1ecdi t\u1ed5 ch\u1ee9c. V\u00ec v\u1eady, Six Sigma \u0111\u00e3 tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 h\u1eefu \u00edch, \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p \u01b0u ti\u00ean s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/71342"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=71342"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/71342\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=71342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=71342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=71342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}