{"id":71368,"date":"2024-05-06T05:47:53","date_gmt":"2024-05-05T22:47:53","guid":{"rendered":"https:\/\/masterskills.org\/blog\/thay-doi-de-thanh-cong-chien-luoc-tai-cau-truc-doanh-nghiep-bpr.html"},"modified":"2024-05-06T05:47:53","modified_gmt":"2024-05-05T22:47:53","slug":"thay-doi-de-thanh-cong-chien-luoc-tai-cau-truc-doanh-nghiep-bpr","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thay-doi-de-thanh-cong-chien-luoc-tai-cau-truc-doanh-nghiep-bpr.html","title":{"rendered":"Thay \u0111\u1ed5i \u0111\u1ec3 th\u00e0nh c\u00f4ng: Chi\u1ebfn l\u01b0\u1ee3c t\u00e1i c\u1ea5u tr\u00fac doanh nghi\u1ec7p (BPR)"},"content":{"rendered":"
\n

Khi m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u1ed1i di\u1ec7n v\u1edbi th\u00e1ch th\u1ee9c c\u1ea7n ph\u1ea3i t\u1ed1i \u01b0u h\u00f3a v\u00e0 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh, ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p (ti\u00ea\u0301ng Anh: Business Process Reengineering \u2013 BPR) tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5, ch\u00eca kh\u00f3a h\u1eefu \u00edch \u0111\u1ec3 t\u1ed5 ch\u1ee9c \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 hi\u1ec7u qu\u1ea3 v\u00e0 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd h\u01a1n. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p ngay trong b\u00e0i vi\u1ebft.\u00a0<\/span><\/p>\n

Ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p la\u0300 gi\u0300?<\/b><\/h2>\n

Ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p (BPR) l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p t\u00e1i c\u1ea5u tr\u00fac c\u00e1c quy tr\u00ecnh kinh doanh nh\u1eb1m c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a doanh nghi\u1ec7p. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u00e1nh gi\u00e1 l\u1ea1i v\u00e0 thay \u0111\u1ed5i to\u00e0n b\u1ed9 c\u00e1ch th\u1ee9c t\u1ed5 ch\u1ee9c v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c quy tr\u00ecnh kinh doanh \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a ch\u00fang cho m\u1ee5c ti\u00eau \u0111\u1ecbnh ra.\u00a0<\/span><\/p>\n

Business Process Reengineering\u00a0th\u01b0\u1eddng bao g\u1ed3m vi\u1ec7c lo\u1ea1i b\u1ecf c\u00e1c quy tr\u00ecnh kh\u00f4ng c\u1ea7n thi\u1ebft, gi\u1ea3m b\u1edbt c\u00e1c b\u01b0\u1edbc l\u00e0m vi\u1ec7c kh\u00f4ng hi\u1ec7u qu\u1ea3, t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a BPR l\u00e0 t\u1ea1o ra c\u00e1c quy tr\u00ecnh kinh doanh linh ho\u1ea1t, hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t, \u0111\u1ed3ng th\u1eddi gi\u1ea3m thi\u1ec3u l\u00e3ng ph\u00ed v\u00e0 t\u0103ng c\u01b0\u1eddng c\u1ea1nh tranh. BPR th\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u00e3 t\u1ed3n t\u1ea1i m\u00e0 mu\u1ed1n c\u1ea3i thi\u1ec7n v\u00e0 c\u1eadp nh\u1eadt quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh, thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a t\u1eebng ph\u1ea7n c\u1ee5 th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/span><\/p>\n

\"Ta\u0301i<\/p>\n

Ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p (BPR) l\u00e0 g\u00ec?<\/p>\n<\/div>\n

L\u1ee3i \u00edch khi \u1ee9ng d\u1ee5ng ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p<\/b><\/h2>\n

C\u00e1c l\u1ee3i \u00edch c\u1ee7a ta\u0301i c\u01a1 c\u00e2\u0301u doanh nghi\u00ea\u0323p c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c d\u1ef1a tr\u00ean nhi\u1ec1u y\u1ebfu t\u1ed1. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng l\u1ee3i \u00edch doanh nghi\u1ec7p th\u01b0\u1eddng \u0111\u1ea1t \u0111\u01b0\u1ee3c khi tri\u1ec3n khai t\u00e1i c\u01a1 c\u1ea5u:<\/span><\/p>\n

    \n
  • T\u0103ng t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng: <\/b>Tri\u1ec3n khai ta\u0301i c\u00e2\u0301u tru\u0301c c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p <\/span>t\u0103ng h\u01a1n 70% t\u1ef7 l\u1ec7<\/span> th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n.\u00a0<\/span><\/li>\n
  • \u0110\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng d\u1ef1 \u00e1n: <\/b>Theo nghi\u00ean c\u1ee9u c\u1ee7a <\/span>Gartner<\/span>, 95% c\u00e1c d\u1ef1 \u00e1n tri\u1ec3n khai ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng.\u00a0<\/span><\/li>\n<\/ul>\n
    \"Nh\u1eefng<\/p>\n

    Nh\u1eefng l\u1ee3i \u00edch \u0111\u00e1ng k\u1ec3 khi doanh nghi\u1ec7p \u00e1p d\u1ee5ng ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p<\/p>\n<\/div>\n

      \n
    • Gi\u1ea3m chi ph\u00ed: <\/b>Ta\u0301i c\u00e2\u0301u tru\u0301c gi\u00fap lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c quy tr\u00ecnh, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u chi ph\u00ed s\u1ea3n xu\u1ea5t v\u00e0 v\u1eadn h\u00e0nh. M\u1ed9t nghi\u00ean c\u1ee9u th\u1ef1c hi\u1ec7n v\u1edbi <\/span>236 doanh nghi\u1ec7p Ba Lan<\/span>, 46% doanh nghi\u1ec7p ngh\u0129 \u0111\u1ebfn BPR nh\u01b0 m\u1ed9t c\u00e1ch gi\u1ea3m chi ph\u00ed.\u00a0\u00a0<\/span><\/li>\n
    • T\u0103ng c\u01b0\u1eddng s\u1ef1 c\u1ea1nh tranh: <\/b>Ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p gi\u00fap t\u1ed5 ch\u1ee9c c\u1ea3i thi\u1ec7n s\u1ef1 c\u1ea1nh tranh b\u1eb1ng c\u00e1ch t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 linh ho\u1ea1t. \u0110i\u1ec1u n\u00e0y gi\u00fap c\u00f4ng ty \u0111\u1ee9ng v\u1eefng tr\u01b0\u1edbc s\u1ef1 c\u1ea1nh tranh trong ng\u00e0nh v\u00e0 t\u1ea1o ra c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n m\u1edbi.<\/span><\/li>\n<\/ul>\n

      C\u00e1ch tri\u1ec3n khai ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p<\/b><\/h2>\n

      D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc tri\u1ec3n khai ta\u0301i c\u01a1 c\u00e2\u0301u doanh nghi\u1ec7p:<\/span><\/p>\n

      L\u1eadp b\u1ea3n \u0111\u1ed3 hi\u1ec7n tr\u1ea1ng quy tr\u00ecnh kinh doanh:<\/b><\/p>\n

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      • \u0110\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n \u0111\u00e3 thu th\u1eadp \u0111\u1ee7 th\u00f4ng tin t\u1eeb t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 quy tr\u00ecnh hi\u1ec7n t\u1ea1i.<\/span><\/li>\n
      • S\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n nh\u01b0 bi\u1ec3u \u0111\u1ed3 d\u00f2ng ch\u1ea3y, s\u01a1 \u0111\u1ed3 UML (Unified Modeling Language), ho\u1eb7c c\u00e1c c\u00f4ng c\u1ee5 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh \u0111\u1ec3 minh h\u1ecda quy tr\u00ecnh m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 chi ti\u1ebft.<\/span><\/li>\n<\/ul>\n

        Ph\u00e2n t\u00edch v\u00e0 t\u00ecm ra l\u1ed7 h\u1ed5ng ho\u1eb7c s\u1ef1 ng\u1eaft k\u1ebft n\u1ed1i:<\/b><\/p>\n

          \n
        • S\u1eed d\u1ee5ng k\u1ef9 thu\u1eadt nh\u01b0 ph\u00e2n t\u00edch t\u01b0\u01a1ng t\u00e1c, ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c, v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 trong quy tr\u00ecnh hi\u1ec7n t\u1ea1i.<\/span><\/li>\n
        • \u0110\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n \u0111\u00e3 hi\u1ec3u r\u00f5 nguy\u00ean nh\u00e2n g\u1ed1c c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o c\u00e1c tri\u1ec7u ch\u1ee9ng ngo\u1ea1i vi.<\/span><\/li>\n<\/ul>\n

          T\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn v\u00e0 x\u00e1c nh\u1eadn ch\u00fang:<\/b><\/p>\n

            \n
          • \u0110\u00e1nh gi\u00e1 k\u1ef9 l\u01b0\u1ee1ng m\u1ed7i b\u01b0\u1edbc trong quy tr\u00ecnh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem n\u00f3 c\u00f3 th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft kh\u00f4ng.<\/span><\/li>\n
          • L\u1eafng nghe ph\u1ea3n h\u1ed3i t\u1eeb ng\u01b0\u1eddi s\u1eed d\u1ee5ng quy tr\u00ecnh v\u00e0 xem x\u00e9t \u00fd ki\u1ebfn c\u1ee7a h\u1ecd v\u1ec1 c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/span><\/li>\n<\/ul>\n
            \"Tri\u1ec3n<\/p>\n

            Tri\u1ec3n khai ta\u0301i c\u00e2\u0301u tru\u0301c gi\u00fap doanh nghi\u00ea\u0323p t\u00ecm ki\u1ebfm nh\u1eefng c\u01a1 h\u1ed9i m\u1edbi, ti\u1ec1m n\u0103ng<\/p>\n<\/div>\n

            Thi\u1ebft k\u1ebf b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh trong t\u01b0\u01a1ng lai:<\/b><\/p>\n

              \n
            • S\u1eed d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc nh\u01b0 t\u1ef1 \u0111\u1ed9ng h\u00f3a, t\u1ed1i \u01b0u h\u00f3a v\u00e0 \u0111\u01a1n gi\u1ea3n h\u00f3a \u0111\u1ec3 thi\u1ebft k\u1ebf m\u1ed9t quy tr\u00ecnh m\u1edbi hi\u1ec7u qu\u1ea3 h\u01a1n.<\/span><\/li>\n
            • \u0110\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c KPI \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp ph\u1ea3n \u00e1nh m\u1ee5c ti\u00eau v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a quy tr\u00ecnh m\u1edbi.<\/span><\/li>\n<\/ul>\n

              Th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i v\u00e0 l\u01b0u \u00fd \u0111\u1ebfn s\u1ef1 ph\u1ee5 thu\u1ed9c:<\/b><\/p>\n

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              • Li\u00ean k\u1ebft ch\u1eb7t ch\u1ebd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn v\u00e0 nh\u00f3m li\u00ean quan \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 ch\u1ea5p nh\u1eadn v\u00e0 h\u1ed7 tr\u1ee3 cho quy tr\u00ecnh m\u1edbi.<\/span><\/li>\n
              • Cung c\u1ea5p \u0111\u00e0o t\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi s\u1eed d\u1ee5ng m\u1edbi \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd hi\u1ec3u r\u00f5 v\u00e0 th\u1ef1c hi\u1ec7n quy tr\u00ecnh m\u1edbi m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/li>\n
              • Thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 li\u00ean t\u1ee5c \u0111\u1ec3 theo d\u00f5i hi\u1ec7u su\u1ea5t c\u1ee7a quy tr\u00ecnh m\u1edbi v\u00e0 \u0111i\u1ec1u ch\u1ec9nh n\u1ebfu c\u1ea7n thi\u1ebft.<\/span><\/li>\n<\/ul>\n

                V\u00ed d\u1ee5 v\u1ec1 Business Process Reengineering<\/b><\/h2>\n

                Nhi\u1ec1u t\u1ed5 ch\u1ee9c l\u1edbn tr\u00ean th\u1ebf gi\u1edbi \u0111\u00e3 \u00e1p d\u1ee5ng ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p v\u00e0 t\u00e1i thi\u1ebft k\u1ebf to\u00e0n b\u1ed9 quy tr\u00ecnh kinh doanh \u0111\u1ec3 t\u1ea1o ra s\u1ef1 c\u1ea3i ti\u1ebfn \u0111\u00e1ng k\u1ec3 v\u1ec1 hi\u1ec7u su\u1ea5t, hi\u1ec7u qu\u1ea3 v\u00e0 gi\u00e1 tr\u1ecb. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 n\u1ed5i b\u1eadt v\u1ec1 Business Process Reengineering:<\/span><\/p>\n

                Taco Bell<\/b><\/h3>\n

                Taco Bell<\/span> \u0111\u00e3 th\u1ef1c hi\u1ec7n m\u1ed9t qu\u00e1 tr\u00ecnh ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t v\u00e0 l\u1ee3i nhu\u1eadn c\u1ee7a h\u1ecd. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 ph\u00e2n t\u00edch c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch h\u1ecd \u0111\u00e3 \u00e1p d\u1ee5ng t\u00e1i thi\u1ebft k\u1ebf:<\/span><\/p>\n

                  \n
                • V\u1ea5n \u0111\u1ec1:<\/b> Taco Bell \u0111\u1ed1i m\u1eb7t v\u1edbi t\u00ecnh tr\u1ea1ng thua l\u1ed7 nghi\u00eam tr\u1ecdng (-16%\/1 n\u0103m) v\u00e0o n\u0103m 1983. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y c\u1ea7n ph\u1ea3i th\u1ef1c hi\u1ec7n bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn m\u1ea1nh m\u1ebd \u0111\u1ec3 \u0111\u1ea3o ng\u01b0\u1ee3c t\u00ecnh tr\u1ea1ng n\u00e0y.<\/span><\/li>\n
                • Ph\u00e2n t\u00edch quy tr\u00ecnh kinh doanh:<\/b> C\u00f4ng ty \u0111\u00e3 ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch chi ti\u1ebft v\u1ec1 c\u00e1c quy tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 ph\u00e2n ph\u1ed1i th\u1ef1c ph\u1ea9m c\u1ee7a h\u1ecd \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111i\u1ec3m kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u00e0 g\u00e2y th\u1ea5t tho\u00e1t l\u00e3i.<\/span><\/li>\n
                • Thi\u1ebft k\u1ebf quy tr\u00ecnh m\u1edbi: <\/b>Thay v\u00ec ch\u1ec9 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh hi\u1ec7n t\u1ea1i, Taco Bell \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh th\u1ef1c hi\u1ec7n m\u1ed9t qu\u00e1 tr\u00ecnh ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p to\u00e0n di\u1ec7n. H\u1ecd \u0111\u00e3 b\u1ecf qua c\u00e1c quy tr\u00ecnh c\u0169 v\u00e0 x\u00e2y d\u1ef1ng l\u1ea1i t\u1eeb \u0111\u1ea7u m\u1ed9t h\u1ec7 th\u1ed1ng s\u1ea3n xu\u1ea5t v\u00e0 ph\u00e2n ph\u1ed1i th\u1ef1c ph\u1ea9m m\u1edbi.<\/span><\/li>\n
                • T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 ph\u00e2n ph\u1ed1i:<\/b> M\u1ed9t trong nh\u1eefng thay \u0111\u1ed5i quan tr\u1ecdng nh\u1ea5t m\u00e0 Taco Bell \u0111\u00e3 th\u1ef1c hi\u1ec7n l\u00e0 ch\u1ebf bi\u1ebfn th\u1ef1c ph\u1ea9m t\u1ea1i c\u00e1c khu t\u1eadp trung thay v\u00ec t\u1ea1i m\u1ed7i c\u1eeda h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m th\u1eddi gian v\u00e0 chi ph\u00ed s\u1ea3n xu\u1ea5t, \u0111\u1ed3ng th\u1eddi t\u0103ng t\u00ednh nh\u1ea5t qu\u00e1n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m, gi\u00fap giao h\u00e0ng nhanh h\u01a1n.<\/span><\/li>\n
                • K\u1ebft qu\u1ea3: <\/b>30 n\u0103m sau, Taco Bell \u0111\u00e3 th\u00e0nh c\u00f4ng ph\u00e1t tri\u1ec3n th\u00e0nh m\u1ed9t chu\u1ed7i qu\u1ed1c t\u1ebf tr\u1ecb gi\u00e1 1,98 t\u1ef7 USD.<\/span><\/li>\n<\/ul>\n
                  \"Taco<\/p>\n

                  Taco Bell tr\u1edf th\u00e0nh chu\u1ed7i th\u01b0\u01a1ng hi\u1ec7u c\u00f3 gi\u00e1 tr\u1ecb sau khi ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p<\/p>\n<\/div>\n

                  Ford Motor<\/b><\/h3>\n

                  C\u00f4ng ty <\/span>Ford Motor<\/span> \u0111\u00e3 th\u1ef1c hi\u1ec7n m\u1ed9t qu\u00e1 tr\u00ecnh Business Process Reengineering th\u00e0nh c\u00f4ng trong nh\u1eefng n\u0103m 1980, l\u00e0m thay \u0111\u1ed5i c\u00e1ch h\u1ecd th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u01a1 b\u1ea3n v\u00e0 mang l\u1ea1i nh\u1eefng c\u1ea3i ti\u1ebfn \u0111\u00e1ng k\u1ec3 v\u1ec1 hi\u1ec7u su\u1ea5t v\u00e0 chi ph\u00ed:<\/span><\/p>\n

                    \n
                  • V\u1ea5n \u0111\u1ec1: <\/b>Ford nh\u1eadn ra r\u1eb1ng h\u1ecd \u0111ang m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian v\u00e0 t\u00e0i nguy\u00ean v\u00e0o vi\u1ec7c x\u1eed l\u00fd h\u00f3a \u0111\u01a1n v\u00e0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u1ec1 vi\u1ec7c kh\u1edbp th\u00f4ng tin gi\u1eefa ch\u00fang.<\/span><\/li>\n
                  • Ph\u00e2n t\u00edch quy tr\u00ecnh:<\/b> H\u1ecd \u0111\u00e3 ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch chi ti\u1ebft v\u1ec1 c\u00e1c quy tr\u00ecnh kinh doanh li\u00ean quan \u0111\u1ebfn h\u00f3a \u0111\u01a1n, \u0111\u01a1n \u0111\u1eb7t h\u00e0ng v\u00e0 thanh to\u00e1n. B\u1eb1ng c\u00e1ch n\u00e0y, h\u1ecd \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u00e0 c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n.<\/span><\/li>\n
                  • Thi\u1ebft k\u1ebf quy tr\u00ecnh m\u1edbi: <\/b>D\u1ef1a tr\u00ean ph\u00e2n t\u00edch, Ford \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh tri\u1ec3n khai m\u1ed9t quy tr\u00ecnh thanh to\u00e1n m\u1edbi g\u1ecdi l\u00e0 \u201cthanh to\u00e1n kh\u00f4ng c\u1ea7n h\u00f3a \u0111\u01a1n\u201d. Thay v\u00ec ph\u1ea3i d\u1ef1a v\u00e0o vi\u1ec7c kh\u1edbp nhi\u1ec1u th\u00f4ng tin t\u1eeb h\u00f3a \u0111\u01a1n v\u00e0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, h\u1ecd \u0111\u00e3 chuy\u1ec3n sang m\u1ed9t c\u01a1 s\u1edf d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 ch\u00ednh x\u00e1c t\u1eeb \u0111\u1ea7u.<\/span><\/li>\n
                  • Lo\u1ea1i b\u1ecf b\u01b0\u1edbc kh\u00f4ng c\u1ea7n thi\u1ebft: <\/b>Ford \u0111\u00e3 lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n c\u00e1c b\u01b0\u1edbc kh\u00f4ng c\u1ea7n thi\u1ebft trong quy tr\u00ecnh, nh\u01b0 vi\u1ec7c s\u1eeda ch\u1eefa th\u00f4ng tin kh\u00f4ng kh\u1edbp gi\u1eefa h\u00f3a \u0111\u01a1n v\u00e0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng.<\/span><\/li>\n
                  • S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7: <\/b>H\u1ecd \u0111\u00e3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin v\u00e0 c\u01a1 s\u1edf d\u1eef li\u1ec7u \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh thanh to\u00e1n, gi\u1ea3m thi\u1ec3u s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi.<\/span><\/li>\n
                  • K\u1ebft qu\u1ea3: <\/b>S\u00e1ng ki\u1ebfn \u200b\u200bBPR n\u00e0y \u0111\u00e3 gi\u00fap gi\u1ea3m 75% s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean v\u00e0 ti\u1ebft ki\u1ec7m chi ph\u00ed.<\/span><\/li>\n<\/ul>\n
                    \"\u00c1p<\/p>\n

                    \u00c1p d\u1ee5ng ta\u0301i c\u01a1 c\u00e2\u0301u doanh nghi\u00ea\u0323p gi\u00fap Ford ti\u1ebft ki\u1ec7m chi ph\u00ed, gia t\u0103ng l\u1ee3i nhu\u1eadn<\/p>\n<\/div>\n

                    T-Mobile<\/b><\/h3>\n

                    T-Mobile<\/span> \u0111\u00e3 th\u1ef1c hi\u1ec7n m\u1ed9t qu\u00e1 tr\u00ecnh Business Process Reengineering \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng:<\/span><\/p>\n

                      \n
                    • V\u1ea5n \u0111\u1ec1:<\/b> T-Mobile r\u00e0 so\u00e1t v\u00e0 nh\u1eadn ra r\u1eb1ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd kh\u00f4ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. C\u00f3 r\u1ea5t nhi\u1ec1u cu\u1ed9c g\u1ecdi c\u1ea7n ph\u1ea3n h\u1ed3i v\u00e0 vi\u1ec7c chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi sang c\u00e1c b\u1ed9 ph\u00e2n kh\u00e1c nhau ph\u1ee9c t\u1ea1p khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng v\u00e0 c\u00e1c nh\u00e2n vi\u00ean trung t\u00e2m cu\u1ed9c g\u1ecdi th\u01b0\u1eddng kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 tri\u1ec7t \u0111\u1ec3.<\/span><\/li>\n
                    • Ph\u00e2n t\u00edch quy tr\u00ecnh kinh doanh:<\/b>\u00a0C\u00f4ng ty \u0111\u00e3 ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch chi ti\u1ebft v\u1ec1 quy tr\u00ecnh ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m kh\u00f4ng hi\u1ec7u qu\u1ea3, g\u00e2y l\u00e3ng ph\u00ed t\u00e0i nguy\u00ean v\u00e0 th\u1ea5t tho\u00e1t l\u00e3i.<\/span><\/li>\n
                    • Thi\u1ebft k\u1ebf quy tr\u00ecnh m\u1edbi:<\/b> Thay v\u00ec ch\u1ec9 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh hi\u1ec7n t\u1ea1i, T-Mobile \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh th\u1ef1c hi\u1ec7n ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p. C\u00f4ng ty \u0111\u00e3 t\u1ed5 ch\u1ee9c l\u1ea1i to\u00e0n b\u1ed9 nh\u00f3m trung t\u00e2m cu\u1ed9c g\u1ecdi c\u1ee7a m\u00ecnh v\u00e0 \u00e1p d\u1ee5ng m\u00f4 h\u00ecnh TEX: Nh\u00f3m chuy\u00ean gia.<\/span><\/li>\n
                    • T\u00e1i t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean: <\/b>T-Mobile\u00a0\u0111\u00e3 t\u1ed5 ch\u1ee9c c\u00e1c nh\u00f3m \u0111a ch\u1ee9c n\u0103ng t\u1eadp trung v\u00e0o c\u00e1c khu v\u1ef1c c\u1ee5 th\u1ec3 v\u00e0 \u0111\u00e0o t\u1ea1o m\u1ed7i \u0111\u1ea1i di\u1ec7n \u0111\u1ec3 qu\u1ea3n l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i cho kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng t\u00ednh nh\u1ea5t qu\u00e1n trong d\u1ecbch v\u1ee5.<\/span><\/li>\n
                    • S\u1eed d\u1ee5ng m\u00f4 h\u00ecnh \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t m\u1edbi: <\/b>T-Mobile \u0111\u00e3 chuy\u1ec3n sang m\u00f4 h\u00ecnh \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t d\u1ef1a tr\u00ean c\u00e1 nh\u00e2n v\u00e0 nh\u00f3m, th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 s\u00e1ng ki\u1ebfn trong t\u1ed5 ch\u1ee9c.<\/span><\/li>\n
                    • K\u1ebft qu\u1ea3: <\/b>T-Mobile \u0111\u00e3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd v\u00e0 t\u0103ng hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng. H\u1ecd \u0111\u00e3 gi\u1ea3m \u0111\u01b0\u1ee3c 13% chi ph\u00ed ph\u1ee5c v\u1ee5 v\u00e0 gi\u1ea3m 21% s\u1ed1 cu\u1ed9c g\u1ecdi \u0111\u00e1nh gi\u00e1 tr\u00ean m\u1ed7i t\u00e0i kho\u1ea3n. T-Mobile c\u0169ng xu\u1ea5t s\u1eafc \u0111\u01b0\u1ee3c x\u1ebfp h\u1ea1ng l\u00e0 c\u00f4ng ty kh\u00f4ng d\u00e2y s\u1ed1 m\u1ed9t.\u00a0<\/span><\/li>\n<\/ul>\n
                      \"T-Mobile<\/p>\n

                      T-Mobile tr\u1edf th\u00e0nh c\u00f4ng ty kh\u00f4ng d\u00e2y s\u1ed1 m\u1ed9t sau khi tri\u1ec3n khai t\u00e1i c\u1ea5u tr\u00fac doanh nghi\u1ec7p<\/p>\n<\/div>\n

                      Business Process Reengineering (BPR) l\u00e0 m\u1ed9t trong ca\u0301c hi\u0300nh th\u01b0\u0301c ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p m\u1ea1nh m\u1ebd, \u0111\u00f2i h\u1ecfi t\u1ed5 ch\u1ee9c nh\u00ecn nh\u1eadn l\u1ea1i c\u00e1c quy tr\u00ecnh n\u00e0y m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n v\u00e0 ti\u1ebfn h\u00e0nh t\u00e1i thi\u1ebft k\u1ebf ch\u00fang t\u1eeb g\u1ed1c r\u1ec5. BPR kh\u00f4ng ch\u1ec9 mang l\u1ea1i s\u1ef1 c\u1ea3i thi\u1ec7n ngay l\u1eadp t\u1ee9c v\u1ec1 hi\u1ec7u su\u1ea5t v\u00e0 l\u1ee3i nhu\u1eadn, m\u00e0 c\u00f2n gi\u00fap t\u1ed5 ch\u1ee9c th\u00edch \u1ee9ng v\u1edbi m\u00f4i tr\u01b0\u1eddng kinh doanh bi\u1ebfn \u0111\u1ed5i nhanh ch\u00f3ng. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh v\u00e0 t\u1ea1o ra gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng, BPR gi\u00fap c\u00e1c doanh nghi\u1ec7p ti\u1ebfn xa h\u01a1n tr\u00ean con \u0111\u01b0\u1eddng c\u1ee7a s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 th\u00e0nh c\u00f4ng.<\/span><\/p>\n

                      Xem th\u00eam:<\/em><\/strong><\/p>\n

                      M\u00f4 hi\u0300nh Agile Project Management \u2013 Gi\u1ea3i ph\u00e1p cho d\u1ef1 \u00e1n ph\u1ee9c t\u1ea1p<\/em><\/strong><\/p>\n

                      M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb TQM l\u00e0 g\u00ec? Quy tr\u00ecnh \u1ee9ng d\u1ee5ng m\u00f4 h\u00ecnh TQM v\u00e0o doanh nghi\u1ec7p<\/em><\/strong><\/p>\n

                      Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh la\u0300 gi\u0300? Quy tri\u0300nh, ph\u01b0\u01a1ng pha\u0301p va\u0300 c\u00f4ng cu\u0323 qua\u0309n ly\u0301 v\u00e2\u0323n ha\u0300nh trong doanh nghi\u00ea\u0323p<\/em><\/strong><\/p>\n

                      \u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                      Khi m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u1ed1i di\u1ec7n v\u1edbi th\u00e1ch th\u1ee9c c\u1ea7n ph\u1ea3i t\u1ed1i \u01b0u h\u00f3a v\u00e0 c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh, ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p (ti\u00ea\u0301ng Anh: Business Process Reengineering \u2013 BPR) tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5, ch\u00eca kh\u00f3a h\u1eefu \u00edch \u0111\u1ec3 t\u1ed5 ch\u1ee9c \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 hi\u1ec7u qu\u1ea3 v\u00e0 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd h\u01a1n. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 ta\u0301i c\u00e2\u0301u tru\u0301c doanh nghi\u00ea\u0323p ngay trong b\u00e0i vi\u1ebft.\u00a0<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/71368"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=71368"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/71368\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=71368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=71368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=71368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}