{"id":7236,"date":"2023-11-29T18:22:40","date_gmt":"2023-11-29T18:22:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=7236"},"modified":"2023-12-21T13:20:13","modified_gmt":"2023-12-21T06:20:13","slug":"04-meo-quan-ly-doi-ngu-ban-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/04-meo-quan-ly-doi-ngu-ban-hang-hieu-qua.html","title":{"rendered":"04 M\u1eb8O QU\u1ea2N L\u00dd \u0110\u1ed8I NG\u0168 B\u00c1N H\u00c0NG HI\u1ec6U QU\u1ea2"},"content":{"rendered":"<p><strong>Nh\u1eefng th\u00e1ch th\u1ee9c khi qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/strong><\/p>\n<p>Ch\u1eafc h\u1eb3n, \u0111\u00f4i l\u00fac b\u1ea1n c\u1ea3m th\u1ea5y ch\u00e1n n\u1ea3n, r\u1ed1i b\u1eddi trong vi\u1ec7c\u00a0<strong>qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean<\/strong>. C\u00f4ng vi\u1ec7c n\u00e0o, v\u1ecb tr\u00ed n\u00e0o c\u0169ng g\u1eb7p nh\u1eefng th\u1eed th\u00e1ch, kh\u00f3 kh\u0103n ri\u00eang bi\u1ec7t. H\u1eb1ng ng\u00e0y, qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u0111\u1ed1i m\u1eb7t v\u00e0 x\u1eed l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 do nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh g\u00e2y ra nh\u01b0:\u00a0<strong>t\u1ecf th\u00e1i \u0111\u1ed9 v\u1edbi kh\u00e1ch h\u00e0ng, l\u00e0m m\u1ea5t m\u00e1t s\u1ea3n ph\u1ea9m, nh\u00e2n vi\u00ean m\u1eb7t n\u1eb7ng m\u00e0y nh\u1eb9 v\u1edbi nhau,\u2026.<\/strong>\u00a0Nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 g\u00e2y \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c \u0111\u1ebfn h\u00ecnh \u1ea3nh c\u1eeda h\u00e0ng, lu\u00f4n thi\u1ebfu ch\u1ec9 ti\u00eau, m\u1ea5t \u0111i t\u00ednh \u0111o\u00e0n k\u1ebft,\u2026 xa h\u01a1n n\u1eefa g\u00e2y \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn danh ti\u1ebfng v\u00e0 l\u1ee3i nhu\u1eadn doanh nghi\u1ec7p.<\/p>\n<p>\u0110\u1ec3 kh\u00f4ng c\u00f2n nh\u1eefng t\u00ecnh tr\u1ea1ng nh\u01b0 tr\u00ean ti\u1ebfp di\u1ec5n, nh\u00e0\u00a0<strong>Qu\u1ea3n l\u00fd<\/strong>\u00a0c\u1ea7n \u0111\u01b0a ra gi\u1ea3i ph\u00e1p k\u1ecbp th\u1eddi. Nh\u01b0ng l\u00e0m sao nh\u00e2n vi\u00ean nghe theo m\u1ec7nh l\u1ec7nh c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch thuy\u1ebft ph\u1ee5c, m\u1ed1i quan h\u1ec7 gi\u1eefa s\u1ebfp \u2013 nh\u00e2n vi\u00ean lu\u00f4n tho\u1ea3i m\u00e1i?<\/p>\n<h2><strong>C\u00e1c c\u00e1ch gi\u00fap Nh\u00e0 Qu\u1ea3n l\u00fd l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3:<\/strong><\/h2>\n<h4><strong>Giao vi\u1ec7c r\u00f5 r\u00e0ng, c\u1ee5 th\u1ec3<\/strong><\/h4>\n<p><strong>Nh\u00e0 qu\u1ea3n l\u00fd<\/strong>\u00a0c\u1ea7n giao vi\u1ec7c cho nh\u00e2n vi\u00ean v\u00e0 h\u01b0\u1edbng d\u1eabn nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch chi ti\u1ebft, c\u1ee5 th\u1ec3. N\u1ebfu b\u1ea1n kh\u00f4ng gi\u1ea3i th\u00edch c\u1eb7n k\u1ebd cho nh\u00e2n vi\u00ean, h\u1ecd c\u00f3 th\u1ec3<strong>\u00a0\u201cd\u1eabm\u201d<\/strong>\u00a0v\u00e0o nhi\u1ec7m v\u1ee5, vai tr\u00f2 c\u1ee7a nhau. T\u1ed1t h\u01a1n, tr\u01b0\u1edbc khi ph\u00e2n c\u00f4ng, b\u1ea1n c\u1ea7n xem x\u00e9t \u0111i\u1ec3m m\u1ea1nh \u2013 y\u1ebfu c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, d\u1ef1a tr\u00ean th\u00e1i \u0111\u1ed9 v\u00e0 c\u00e1ch l\u00e0m vi\u1ec7c tr\u01b0\u1edbc \u0111\u00f3 c\u1ee7a t\u1eebng ng\u01b0\u1eddi \u0111\u1ec3 giao ph\u00f3 c\u00f4ng vi\u1ec7c ph\u00f9 h\u1ee3p<\/p>\n<h4><strong>Quan s\u00e1t c\u00e1ch nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c<\/strong><\/h4>\n<p>L\u00e0 m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd, b\u1ea1n c\u1ea7n th\u01b0\u1eddng xuy\u00ean theo s\u00e1t ch\u1ec9 ti\u00eau, n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. Khi nh\u00e2n vi\u00ean th\u1ef1c c\u00f4ng vi\u1ec7c ch\u01b0a \u0111\u1ea1t y\u00eau c\u1ea7u, b\u1ea1n n\u00ean can thi\u1ec7p m\u1ed9t c\u00e1ch nh\u1eb9 nh\u00e0ng v\u00e0 hu\u1ea5n luy\u1ec7n c\u00e1ch l\u00e0m \u0111\u00fang. L\u01b0u \u00fd sau khi\u00a0<strong>hu\u1ea5n luy\u1ec7n nh\u00e2n vi\u00ean<\/strong>, b\u1ea1n n\u00ean<strong>\u00a0\u201cnote\u201d<\/strong>\u00a0l\u1ea1i l\u1ed7i m\u1eafc ph\u1ea3i v\u00e0 l\u01b0u t\u00e2m \u0111\u1ebfn h\u1ecd nhi\u1ec1u h\u01a1n. Trong tr\u01b0\u1eddng h\u1ee3p nh\u00e2n vi\u00ean v\u1eabn t\u00e1i di\u1ec5n l\u1ed7i, b\u1ea1n n\u00ean c\u00f3 m\u1ed9t bu\u1ed5i trao \u0111\u1ed5i v\u1edbi h\u1ecd. B\u1ea1n \u0111\u1eebng tr\u00e1ch m\u1eafng, b\u1edfi v\u00ec l\u00e0m nh\u01b0 th\u1ebf ch\u1ec9 khi\u1ebfn nh\u00e2n vi\u00ean m\u1ea5t \u0111\u1ed9ng l\u1ef1c, thi\u1ebfu t\u1ef1 tin. T\u1ed1t nh\u1ea5t, b\u1ea1n h\u00e3y \u0111\u01b0a ra nh\u1eefng l\u1eddi khuy\u00ean mang t\u00ednh x\u00e2y d\u1ef1ng \u0111\u1ec3 nh\u00e2n vi\u00ean bi\u1ebft nh\u1eefng \u0111i\u1ec3m c\u1ea7n s\u1eeda ch\u1eefa, kh\u1eafc ph\u1ee5c.<\/p>\n<h4><strong>\u0110\u01b0a ra quy \u0111\u1ecbnh th\u01b0\u1edfng \u2013 ph\u1ea1t<\/strong><\/h4>\n<p>Trong \u0111\u1ed9i ng\u0169, t\u1eebng th\u00e0nh vi\u00ean s\u1ebd c\u00f3 nhi\u1ec7m v\u1ee5 v\u1edbi nh\u1eefng m\u1ee9c \u0111\u1ed9 kh\u00e1c nhau. Ch\u00ednh v\u00ec th\u1ebf,\u00a0<strong>nh\u00e0 qu\u1ea3n l\u00fd<\/strong>\u00a0c\u1ea7n ph\u1ea3i d\u1ef1a theo m\u1ee9c \u0111\u1ed9 \u1ea3nh h\u01b0\u1edfng c\u1ee7a c\u00f4ng vi\u1ec7c, \u0111\u1ec3 \u0111\u01b0a ra m\u1ee9c th\u01b0\u1edfng \u2013 ph\u1ea1t h\u1ee3p l\u00fd. X\u00e2y d\u1ef1ng m\u1ed9t ch\u00ednh s\u00e1ch th\u01b0\u1edfng \u2013 ph\u1ea1t s\u1ebd th\u00fac \u0111\u1ea9y tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean. Khi th\u01b0\u1edfng \u2013 ph\u1ea1t, b\u1ea1n c\u1ea7n th\u1ec3 hi\u1ec7n s\u1ef1 c\u00f4ng b\u1eb1ng d\u1ef1a tr\u00ean ch\u1ec9 ti\u00eau v\u00e0 t\u00ecnh tr\u1ea1ng l\u00e0m vi\u1ec7c c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean, tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng \u0111\u1ec3 x\u1ea3y ra vi\u1ec7c nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y s\u1ef1 b\u1ea5t c\u00f4ng.<\/p>\n<h4><strong>Lu\u00f4n s\u1eb5n s\u00e0ng l\u1eafng nghe<\/strong><\/h4>\n<p>M\u1ed9t\u00a0<strong>ng\u01b0\u1eddi qu\u1ea3n l\u00fd t\u00e0i ba<\/strong>\u00a0kh\u00f4ng ch\u1ec9 th\u1ec3 hi\u1ec7n b\u1eb1ng n\u0103ng l\u1ef1c chuy\u00ean m\u00f4n, b\u1ea3n th\u00e2n ph\u1ea3i c\u00f3 m\u1ed9t b\u1ed9\u00a0<strong>k\u1ef9 n\u0103ng giao ti\u1ebfp<\/strong>\u00a0tuy\u1ec7t v\u1eddi. V\u00e0 l\u1eafng nghe l\u00e0 m\u1ed9t trong nh\u1eefng lo\u1ea1i k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd h\u00e3y d\u00e0nh m\u1ed9t kho\u1ea3ng th\u1eddi ng\u1eafn, ng\u1ed3i l\u1ea1i v\u1edbi nh\u00e2n vi\u00ean, l\u1eafng nghe nh\u1eefng \u00fd ki\u1ebfn, quan \u0111i\u1ec3m. C\u00f3 th\u1ec3 b\u1ea1n ch\u01b0a bi\u1ebft, l\u1eafng nghe \u00fd ki\u1ebfn, quan \u0111i\u1ec3m c\u1ee7a nh\u00e2n vi\u00ean l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch s\u00e1ng t\u1ea1o \u0111\u1ec3 b\u1ea3n th\u00e2n t\u1ea1o ra \u0111\u01b0\u1ee3c chi\u1ebfn l\u01b0\u1ee3c, c\u00e1ch l\u00e0m m\u1edbi. L\u1eafng nghe l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3<strong>\u00a0nh\u00e0 qu\u1ea3n l\u00fd<\/strong>\u00a0th\u1ea5u hi\u1ec3u nh\u1eefng t\u00e2m t\u01b0, th\u1eafc m\u1eafc c\u1ee7a nh\u00e2n vi\u00ean. T\u1eeb \u0111\u00f3<strong>\u00a0nh\u00e0 qu\u1ea3n l\u00fd<\/strong>\u00a0\u0111\u1ed3ng c\u1ea3m v\u00e0 chia s\u1ebb nh\u1eefng kh\u00f3 kh\u0103n nh\u00e2n vi\u00ean \u0111ang g\u1eb7p ph\u1ea3i. Vi\u1ec7c l\u00e0m nh\u01b0 th\u1ebf s\u1ebd mang \u0111\u1ebfn cho\u00a0<strong>nh\u00e0 qu\u1ea3n l\u00fd<\/strong>\u00a0s\u1ef1 tin t\u01b0\u1edfng, trung th\u00e0nh c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nh\u1eefng th\u00e1ch th\u1ee9c khi qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng Ch\u1eafc h\u1eb3n, \u0111\u00f4i l\u00fac b\u1ea1n c\u1ea3m th\u1ea5y ch\u00e1n n\u1ea3n, r\u1ed1i b\u1eddi trong vi\u1ec7c\u00a0qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean. C\u00f4ng vi\u1ec7c n\u00e0o, v\u1ecb tr\u00ed n\u00e0o c\u0169ng g\u1eb7p nh\u1eefng th\u1eed th\u00e1ch, kh\u00f3 kh\u0103n ri\u00eang bi\u1ec7t. H\u1eb1ng ng\u00e0y, qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u0111\u1ed1i m\u1eb7t v\u00e0 x\u1eed l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[196,242],"tags":[306],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/7236"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=7236"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/7236\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=7236"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=7236"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=7236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}