{"id":7742,"date":"2023-11-29T11:22:48","date_gmt":"2023-11-29T11:22:48","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=7742"},"modified":"2023-12-21T14:08:02","modified_gmt":"2023-12-21T07:08:02","slug":"ky-nang-sales-logistics-cho-lan-dau-gap-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ky-nang-sales-logistics-cho-lan-dau-gap-khach-hang.html","title":{"rendered":"K\u1ef8 N\u0102NG SALES LOGISTICS CHO L\u1ea6N \u0110\u1ea6U G\u1eb6P KH\u00c1CH H\u00c0NG"},"content":{"rendered":"

B\u1ea1n c\u00f3 th\u01b0\u1eddng xuy\u00ean c\u1ea3m th\u1ea5y m\u1ea5t t\u1ef1 tin khi \u0111i g\u1eb7p 1 kh\u00e1ch h\u00e0ng nh\u1ea5t l\u00e0 c\u00e1c b\u1ea1n \u0111ang l\u00e0m trong l\u0129nh v\u1ef1c Sales Logistics. N\u1ebfu \u201cC\u00f3\u201d th\u00ec \u0111\u00e2y l\u00e0 b\u00e0i vi\u1ebft d\u00e0nh\u00a0cho b\u1ea1n. Nh\u00e2n vi\u00ean Sales Logistics l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u tuy nhi\u00ean c\u0169ng \u0111\u1ea7y th\u00e1ch th\u1ee9c.<\/p>\n

Tr\u01b0\u1edbc ti\u00ean, \u0111\u1ec3 v\u00e0o ngh\u1ec1 b\u1ea1n n\u00ean t\u00ecm cho m\u00ecnh m\u1ed9t c\u00f4ng ty cung c\u1ea5p d\u1ecbch v\u1ee5 logistics t\u1ed1t, uy t\u00edn \u0111\u1ec3 t\u1eeb \u0111\u00f3 b\u1ea1n d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c sales sau n\u00e0y.<\/p>\n

V\u1ec1 ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng: \u0111\u1ec3 th\u00e0nh c\u00f4ng trong l\u0129nh v\u1ef1c n\u00e0y ngo\u00e0i c\u00e1c k\u1ef9 n\u0103ng c\u1ee7a b\u1ea5t k\u1ef3 m\u1ed9t nh\u00e2n vi\u00ean sales n\u00e0o nh\u01b0 k\u1ef9 n\u0103ng g\u1ecdi \u0111i\u1ec7n ch\u00e0o h\u00e0ng, b\u00e1n h\u00e0ng, marketing, thuy\u1ebft tr\u00ecnh tr\u01b0\u1edbc \u0111\u00e1m \u0111\u00f4ng \u0111\u00e0m ph\u00e1n\u2026 B\u1ea1n c\u1ea7n trang b\u1ecb th\u00eam c\u00e1c ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n v\u1ec1 Giao nh\u1eadn v\u1eadn t\u1ea3i, nghi\u1ec7p v\u1ee5 ngo\u1ea1i th\u01b0\u01a1ng, quy tr\u00ecnh xu\u1ea5t nh\u1eadp kh\u1ea9u h\u00e0ng h\u00f3a,\u00a0incoterms<\/em>… B\u00ean c\u1ea1nh \u0111\u00f3, lu\u00f4n c\u1eadp nh\u1eadt nh\u1eefng th\u00f4ng tin n\u00f3ng li\u00ean quan \u0111\u1ebfn kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 nh\u1eefng th\u00f4ng tin kh\u00e1ch h\u00e0ng quan t\u00e2m \u0111\u1ec3 nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n kh\u00f4ng b\u1ecb nh\u00e0m ch\u00e1n v\u00e0 mang l\u1ea1i nhi\u1ec1u th\u00f4ng tin h\u1eefu \u00edch d\u00e0nh cho h\u1ecd.<\/p>\n

\u0110\u1ec3 set up \u0111\u01b0\u1ee3c m\u1ed9t cu\u1ed9c h\u1eb9n v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00e3 kh\u00f3 nh\u01b0ng \u0111\u1ec3 c\u00f3 th\u1ec3 bi\u1ebfn cu\u1ed9c h\u1eb9n g\u1eb7p \u0111\u00f3 th\u00e0nh c\u01a1 h\u1ed9i kinh doanh l\u00e0 \u0111i\u1ec1u c\u00f2n kh\u00f3 h\u01a1n.<\/p>\n

Nh\u1eefng \u0111i\u1ec1u l\u01b0u \u00fd tr\u01b0\u1edbc khi h\u1eb9n g\u1eb7p kh\u00e1ch h\u00e0ng?<\/p>\n

– G\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng:<\/h2>\n

Tr\u01b0\u1edbc khi \u0111\u1ebfn n\u00ean g\u1ecdi \u0111i\u1ec7n l\u1ea1i cho kh\u00e1ch h\u00e0ng m\u1ed9t l\u1ea7n n\u1eefa? V\u00ec sao \u01b0? Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u0169ng \u0111ang \u0111i l\u00e0m v\u00e0 b\u1ed9n b\u1ec1 v\u1edbi r\u1ea5t nhi\u1ec1u c\u00f4ng vi\u1ec7c, h\u1ecd c\u00f3 th\u1ec3 qu\u00ean l\u1ecbch h\u1eb9n v\u1edbi nh\u1eefng cu\u1ed9c g\u1eb7p kh\u00f4ng ph\u1ea3i qu\u00e1 \u201cVIP\u201d. Vi\u1ec7c g\u1ecdi \u0111i\u1ec7n tr\u01b0\u1edbc khi \u0111\u1ebfn v\u1eeba nh\u01b0 \u0111\u1ec3 nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng, v\u1eeba \u0111\u1ec3 confirm v\u00e0 chu\u1ea9n b\u1ecb tinh th\u1ea7n cho b\u1ea1n.<\/p>\n

– L\u1ecbch s\u1ef1 v\u00e0 chuy\u00ean nghi\u1ec7p trong l\u1ea7n \u0111\u1ea7u g\u1eb7p m\u1eb7t:<\/h2>\n

Bao g\u1ed3m vi\u1ec7c \u0103n m\u1eb7c l\u1ecbch s\u1ef1, c\u1eed ch\u1ec9 \u0111\u00e0ng ho\u00e0ng v\u00e0 c\u00f3 th\u00e1i \u0111\u1ed9 b\u00ecnh t\u0129nh, v\u1eefng v\u00e0ng, t\u1eaft \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c \u0111\u1ec3 ch\u1ebf \u0111\u1ed9 im l\u1eb7ng, mang theo s\u1ed5 tay v\u00e0 ghi t\u1ed1c k\u00fd nh\u1eefng g\u00ec trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng\u2026<\/p>\n

– Kh\u00f4ng n\u00ean tr\u00ecnh b\u00e0y d\u00e0i d\u00f2ng v\u1ec1 c\u00f4ng ty m\u00ecnh ho\u1eb7c nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng \u0111\u00e3 bi\u1ebft:<\/h2>\n

Thay v\u00e0o \u0111\u00f3 b\u1ea1n n\u00ean ch\u1ec9 ra \u0111i\u1ec3m m\u1ea1nh v\u00e0 l\u1ee3i th\u1ebf c\u1ee7a m\u00ecnh, nh\u1eefng g\u00ec kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh kh\u00e1c tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n

V\u00ed d\u1ee5: D\u1ecbch v\u1ee5 automatic b\u00e1o gi\u00e1 h\u00e0ng th\u00e1ng cho nh\u1eefng tuy\u1ebfn v\u1eadn t\u1ea3i m\u00e0 kh\u00e1ch h\u00e0ng quan t\u00e2m ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng kh\u00f4ng y\u00eau c\u1ea7u, t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed cho kh\u00e1ch h\u00e0ng 24\/07, cho kh\u00e1ch h\u00e0ng c\u00f4ng n\u1ee3 d\u00e0i ng\u00e0y\u2026<\/p>\n

– Lu\u00f4n ch\u1ee7 \u0111\u1ed9ng trong c\u00e2u chuy\u1ec7n v\u00e0 chu\u1ea9n b\u1ecb tr\u01b0\u1edbc nh\u1eefng g\u00ec s\u1ebd \u0111\u1ecbnh n\u00f3i.<\/h2>\n

H\u00e3y ch\u1ee7 \u0111\u1ed9ng h\u1ecfi kh\u00e1ch h\u00e0ng th\u00f4ng tin h\u01a1n l\u00e0 gi\u1edbi thi\u1ec7u v\u1ec1 m\u00ecnh v\u00e0 lu\u00f4n c\u1ea7n chu\u1ea9n b\u1ecb tr\u01b0\u1edbc \u201cc\u00e2u tr\u1ea3 l\u1eddi\u201d cho nh\u1eefng g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd th\u1eafc m\u1eafc.<\/p>\n

V\u00ed d\u1ee5: Khi kh\u00e1ch h\u00e0ng h\u00e9 l\u1ed9 v\u1edbi b\u1ea1n h\u1ecd \u0111ang nh\u1eadp v\u1ec1 m\u1eb7t h\u00e0ng XYZ th\u00ec sau \u0111\u00f3 b\u1ea1n n\u00ean gi\u1edbi thi\u1ec7u v\u1edbi kh\u00e1ch h\u00e0ng r\u1eb1ng C\u00f4ng ty m\u00ecnh c\u0169ng \u0111ang c\u00f3 kh\u00e1ch h\u00e0ng nh\u1eadp m\u1eb7t h\u00e0ng t\u01b0\u01a1ng t\u1ef1 v\u00e0 l\u00e0m r\u1ea5t OK. \u0110\u01b0\u01a1ng nhi\u00ean, b\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 n\u00f3i \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y\u00a0 khi b\u1ea1n \u0111\u00e3 t\u00ecm hi\u1ec3u tr\u01b0\u1edbc v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 quay l\u1ea1i xem c\u00f4ng ty m\u00ecnh \u0111\u00e3 t\u1eebng l\u00e0m m\u1eb7t h\u00e0ng \u0111\u00f3 hay ch\u01b0a? N\u00ean nh\u1edb, kh\u00f4ng kh\u00e1ch h\u00e0ng n\u00e0o mu\u1ed1n l\u00e0 \u201cchu\u1ed9t b\u1ea1ch\u201d cho c\u00e1c\u00a0c\u00f4ng ty Logistics\/ forwarder<\/em>\u00a0n\u00ean vi\u1ec7c n\u00eau t\u00ean m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng l\u1edbn b\u1ea1n \u0111ang l\u00e0m vi\u1ec7c s\u1ebd l\u00e0m kh\u00e1ch h\u00e0ng y\u00ean t\u00e2m h\u01a1n.<\/p>\n

– Th\u00e1i \u0111\u1ed9 ch\u00e2n th\u00e0nh, bi\u1ebft l\u1eafng nghe v\u00e0 t\u00ecm gi\u1ea3i ph\u00e1p cho kh\u00e1ch h\u00e0ng<\/h2>\n

Th\u00e1i \u0111\u1ed9 ch\u00e2n th\u00e0nh c\u1ea7n thi\u1ebft trong m\u1ecdi vi\u1ec7c, th\u00f4ng qua th\u00e1i \u0111\u1ed9 ch\u00e2n th\u00e0nh kh\u00e1ch h\u00e0ng s\u1ebd \u201cc\u1ea3m nh\u1eadn\u201d \u0111\u01b0\u1ee3c b\u1ea1n v\u00e0 t\u1ea1o l\u00f2ng tin trong m\u1eaft kh\u00e1ch h\u00e0ng. B\u1ea1n ph\u1ea3i th\u1ef1c s\u1ef1 \u201cmong mu\u1ed1n\u201d l\u00e0 ng\u01b0\u1eddi \u201chi\u1ebfn k\u1ebf\u201d ho\u1eb7c \u201ct\u00ecm gi\u1ea3i ph\u00e1p\u201d cho kh\u00e1ch h\u00e0ng.<\/p>\n

V\u00ed d\u1ee5: B\u1ea1n \u0111ang t\u01b0 v\u1ea5n d\u1ecbch v\u1ee5 Logistics nh\u01b0ng t\u00ecnh c\u1edd bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ea7n tuy\u1ec3n nh\u00e2n vi\u00ean kinh doanh s\u1ea3n ph\u1ea9m => B\u1ea1n c\u00f3 th\u1ec3 b\u00e0y t\u1ecf mong mu\u1ed1n gi\u00fap \u0111\u1ee1 cho kh\u00e1ch h\u00e0ng b\u1eb1ng vi\u1ec7c c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u v\u00e0i ng\u01b0\u1eddi b\u1ea1n c\u1ee7a m\u00ecnh hi\u1ec7n \u0111ang c\u1ea7n t\u00ecm vi\u1ec7c.<\/p>\n

– Chu\u1ea9n b\u1ecb s\u1eb5n \u201ct\u00e2m l\u00fd b\u1ecb t\u1eeb ch\u1ed1i\u201d:<\/h2>\n

B\u1ea1n h\u00e3y th\u1ef1c s\u1ef1 tho\u1ea3i m\u00e1i khi \u0111i g\u1eb7p kh\u00e1ch h\u00e0ng, \u0111\u1eebng \u0111\u01b0a ra m\u1ee5c ti\u00eau \u201cch\u1ed1t kh\u00e1ch\u201d ngay l\u1ea7n \u0111\u1ea7u ti\u00ean, h\u00e3y coi cu\u1ed9c g\u1eb7p m\u1eb7t n\u00e0y c\u0169ng nh\u01b0 vi\u1ec7c \u201cm\u1ed9t chuy\u1ebfn kh\u00e1m ph\u00e1\u201d c\u1ee7a b\u1ea1n. N\u1ebfu l\u00e0m \u0111\u01b0\u1ee3c v\u1eady d\u00f9 b\u1ea1n l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00ecnh th\u01b0\u1eddng nh\u01b0ng ngay c\u1ea3 khi g\u1eb7p m\u1eb7t kh\u00e1ch h\u00e0ng l\u00e0 gi\u00e1m \u0111\u1ed1c, tr\u01b0\u1edfng ph\u00f2ng\u2026 b\u1ea1n c\u0169ng kh\u00f4ng h\u1ec1 \u201clo s\u1ee3\u201d b\u1edfi ch\u1ec9 l\u00e0 kh\u00e1m ph\u00e1 th\u00f4i m\u00e0.<\/p>\n

– Kh\u00f4ng ng\u1eebng n\u00e2ng cao k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c cho b\u1ea3n th\u00e2n<\/h2>\n

Cu\u1ed1i c\u00f9ng, d\u00f9 trong c\u00f4ng vi\u1ec7c n\u00e0o c\u0169ng v\u1eady, b\u1ea1n n\u00ean c\u1ed1 g\u1eafng \u0111\u1ec3 c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh \u201cchuy\u00ean gia\u201d trong l\u0129nh v\u1ef1c c\u1ee7a m\u00ecnh. M\u1ed7i kh\u00e1ch h\u00e0ng b\u1ea1n \u0111\u01b0\u1ee3c ti\u1ebfp x\u00fac l\u00e0 m\u1ed9t b\u00e0i h\u1ecdc cho b\u1ea1n, n\u1ebfu b\u00e2y gi\u1edd h\u1ecd ch\u01b0a k\u00fd h\u1ee3p \u0111\u1ed3ng v\u1edbi b\u1ea1n th\u00ec c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t th\u1eddi \u0111i\u1ec3m kh\u00e1c trong t\u01b0\u01a1ng lai.<\/p>\n","protected":false},"excerpt":{"rendered":"

B\u1ea1n c\u00f3 th\u01b0\u1eddng xuy\u00ean c\u1ea3m th\u1ea5y m\u1ea5t t\u1ef1 tin khi \u0111i g\u1eb7p 1 kh\u00e1ch h\u00e0ng nh\u1ea5t l\u00e0 c\u00e1c b\u1ea1n \u0111ang l\u00e0m trong l\u0129nh v\u1ef1c Sales Logistics. N\u1ebfu \u201cC\u00f3\u201d th\u00ec \u0111\u00e2y l\u00e0 b\u00e0i vi\u1ebft d\u00e0nh\u00a0cho b\u1ea1n. Nh\u00e2n vi\u00ean Sales Logistics l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u tuy nhi\u00ean c\u0169ng […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[246],"tags":[375],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/7742"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=7742"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/7742\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=7742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=7742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=7742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}