{"id":8233,"date":"2023-11-29T12:26:33","date_gmt":"2023-11-29T12:26:33","guid":{"rendered":"https:\/\/masterskills.org\/blog\/su-im-lang-cua-nhan-vien-employee-silence-la-gi-hau-qua.html"},"modified":"2023-12-21T14:09:45","modified_gmt":"2023-12-21T07:09:45","slug":"su-im-lang-cua-nhan-vien-employee-silence-la-gi-hau-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/su-im-lang-cua-nhan-vien-employee-silence-la-gi-hau-qua.html","title":{"rendered":"S\u1ef1 im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean (Employee silence) l\u00e0 g\u00ec? H\u1eadu qu\u1ea3"},"content":{"rendered":"
\n
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<\/div>
\n

H\u00ecnh minh h\u1ecda (Ngu\u1ed3n: tirol.wifi.at)<\/p>\n<\/figcaption><\/figure>\n

S\u1ef1 im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

S\u1ef1 im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean<\/b> trong ti\u1ebfng Anh g\u1ecdi l\u00e0: Employee silence.<\/b><\/p>\n

S\u1ef1 im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean<\/b> \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 vi\u1ec7c nh\u00e2n vi\u00ean che gi\u1ea5u c\u00e1c h\u00ecnh th\u1ee9c bi\u1ec3u \u0111\u1ea1t ch\u00e2n th\u1ef1c v\u1ec1 s\u1ef1 \u0111\u00e1nh gi\u00e1 h\u00e0nh vi, nh\u1eadn th\u1ee9c v\u00e0\/ho\u1eb7c t\u00ecnh c\u1ea3m c\u1ee7a m\u00ecnh v\u1ec1 ho\u00e0n c\u1ea3nh t\u1ed5 ch\u1ee9c \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c cho l\u00e0 c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i ho\u1eb7c kh\u1eafc ph\u1ee5c (Pinder & Harlos, 2001).<\/p>\n

Cho t\u1edbi nay, \u0111\u00e3 c\u00f3 nhi\u1ec1u nghi\u00ean c\u1ee9u t\u1eadp trung v\u00e0o s\u1ef1 im l\u1eb7ng. T\u1eeb nh\u1eefng quan \u0111i\u1ec3m kh\u00e1c nhau \u0111\u00e3 h\u00ecnh th\u00e0nh n\u00ean nhi\u1ec1u thu\u1eadt ng\u1eef kh\u00e1c nhau v\u1ec1 s\u1ef1 im l\u1eb7ng. Trong \u0111\u00f3, m\u1ed7i nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y s\u1ebd bao g\u1ed3m: c\u00e1c thu\u1eadt ng\u1eef v\u00e0 \u0111\u1ecbnh ngh\u0129a, m\u1ee9c \u0111\u1ed9 ph\u00e2n t\u00edch (c\u00e1 nh\u00e2n, nh\u00f3m ho\u1eb7c t\u1ed5 ch\u1ee9c) v\u00e0 s\u1ef1 im l\u1eb7ng \u0111\u00e1p \u1ee9ng t\u00ecnh hu\u1ed1ng n\u00e0o.<\/p>\n

M\u1ed9t s\u1ed1 nghi\u00ean c\u1ee9u n\u1ec1n t\u1ea3ng v\u1ec1 s\u1ef1 im l\u1eb7ng<\/b><\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n
\n

STT<\/b><\/p>\n<\/td>\n

\n

Thu\u1eadt ng\u1eef<\/b><\/p>\n<\/td>\n

\n

\u0110\u00e1p \u1ee9ng t\u00ecnh hu\u1ed1ng<\/b><\/p>\n<\/td>\n

\n

\u0110\u1ecbnh ngh\u0129a<\/b><\/p>\n<\/td>\n<\/tr>\n

\n

1<\/p>\n<\/td>\n

\n

S\u1ef1 v\u00f4 tri \u0111a nguy\u00ean<\/p>\n<\/td>\n

\n

Tu\u00e2n th\u1ee7 c\u00e1c chu\u1ea9n m\u1ef1c x\u00e3 h\u1ed9i.<\/p>\n<\/td>\n

\n

T\u00ecnh tr\u1ea1ng trong \u0111\u00f3 g\u1ea7n nh\u01b0 t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a nh\u00f3m \u0111\u1ec1u t\u1ef1 t\u1eeb ch\u1ed1i ti\u00eau chu\u1ea9n nh\u00f3m nh\u01b0ng l\u1ea1i tin r\u1eb1ng h\u1ea7u h\u1ebft c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c \u0111\u1ec1u ch\u1ea5p nh\u1eadn (Allport, 1924).<\/p>\n<\/td>\n<\/tr>\n

\n

2<\/p>\n<\/td>\n

\n

Trung th\u00e0nh v\u00e0 b\u1ecf b\u00ea<\/p>\n<\/p>\n<\/td>\n

\n

Ph\u1ea3n \u1ee9ng c\u1ee7a c\u00e1 nh\u00e2n \u0111\u1ed1i v\u1edbi s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c.<\/p>\n

\u00a0<\/p>\n<\/td>\n

\n

Hirschman (1970) cho r\u1eb1ng, nh\u1eefng nh\u00e2n vi\u00ean trung th\u00e0nh s\u1ebd \u1edf l\u1ea1i v\u00e0 ch\u1ecbu \u0111\u1ef1ng trong im l\u1eb7ng; tin r\u1eb1ng m\u1ecdi th\u1ee9 s\u1ebd t\u1ed1t h\u01a1n.\u00a0 Farrell (1983) d\u1ef1a v\u00e0o nghi\u00ean c\u1ee9u c\u1ee7a Hirschman \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea3n \u1ee9ng \u0111\u1ed1i v\u1edbi s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng trong c\u00f4ng vi\u1ec7c m\u00e0 \u00f4ng g\u1ecdi l\u00e0 b\u1ecf b\u00ea, \u0111\u01b0\u1ee3c \u0111\u1eb7c tr\u01b0ng b\u1edfi s\u1ef1 th\u1edd \u01a1 v\u00e0 im l\u1eb7ng.<\/p>\n<\/td>\n<\/tr>\n

\n

3<\/p>\n<\/td>\n

\n

Ngh\u1ecbch l\u00ed Abilene<\/p>\n<\/td>\n

\n

Mu\u1ed1n \u0111\u01b0\u1ee3c ph\u00f9 h\u1ee3p v\u1edbi mong mu\u1ed1n c\u1ee7a nh\u00f3m.<\/p>\n<\/td>\n

\n

T\u00ecnh hu\u1ed1ng m\u00e0 m\u1ecdi ng\u01b0\u1eddi giao ti\u1ebfp \u0111\u1ed3ng thu\u1eadn v\u00ec h\u1ecd mu\u1ed1n tu\u00e2n theo \u00fd nguy\u1ec7n hay mong mu\u1ed1n c\u1ee7a nh\u00f3m (Harvey, 1974).<\/p>\n<\/td>\n<\/tr>\n

\n

4<\/p>\n<\/td>\n

\n

H\u1ed9i ch\u1ee9ng \u0110i\u1ebfc<\/p>\n

\u00a0<\/p>\n<\/td>\n

\n

T\u1ed5 ch\u1ee9c th\u1ea5t b\u1ea1i trong vi\u1ec7c \u0111\u00e1p \u1ee9ng m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c c\u00e1c khi\u1ebfu n\u1ea1i c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n<\/td>\n

\n

C\u00e1c chu\u1ea9n m\u1ef1c t\u1ed5 ch\u1ee9c l\u00e0m n\u1ea3n l\u00f2ng nh\u00e2n vi\u00ean trong vi\u1ec7c bi\u1ec3u hi\u1ec7n c\u00f4ng khai v\u00e0 tr\u1ef1c ti\u1ebfp s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd (Peirce v\u00e0 c\u1ed9ng s\u1ef1, 1998).<\/p>\n<\/td>\n<\/tr>\n

\n

5<\/p>\n<\/td>\n

\n

S\u1ef1 im l\u1eb7ng c\u1ee7a t\u1ed5 ch\u1ee9c<\/p>\n<\/td>\n

\n

C\u00e1c chu\u1ea9n m\u1ef1c im l\u1eb7ng trong to\u00e0n t\u1ed5 ch\u1ee9c.<\/p>\n<\/td>\n

\n

Hi\u1ec7n t\u01b0\u1ee3ng t\u1eadp th\u1ec3 ng\u01b0\u1eddi lao \u0111\u1ed9ng gi\u1ea5u th\u00f4ng tin, \u00fd ki\u1ebfn ho\u1eb7c quan ng\u1ea1i v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c (Morrison & Milliken, 2000).<\/p>\n<\/td>\n<\/tr>\n

\n

6<\/p>\n<\/td>\n

\n

Ngh\u1ec9 vi\u1ec7c<\/p>\n

\u00a0<\/p>\n<\/td>\n

\n

C\u1ea3m gi\u00e1c tuy\u1ec7t v\u1ecdng.<\/p>\n

\u00a0<\/p>\n<\/td>\n

\n

Ni\u1ec1m tin r\u1eb1ng n\u00f3i l\u00ean l\u00e0 v\u00f4 \u00edch, bu\u1ed9c c\u00e1c nh\u00e2n vi\u00ean r\u01a1i v\u00e0o t\u00ecnh tr\u1ea1ng c\u1ee7a s\u1ef1 thi\u1ebfu g\u1eafn k\u1ebft v\u00e0 ngh\u1ec9 vi\u1ec7c (Pinder & Harlos, 2001).<\/p>\n<\/td>\n<\/tr>\n

\n

7<\/p>\n<\/td>\n

\n

S\u1ef1 im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean<\/p>\n

\u00a0<\/p>\n<\/td>\n

\n

D\u1ef1a tr\u00ean s\u1ef1 s\u1ee3 h\u00e3i, th\u1edd \u01a1 ho\u1eb7c l\u1ee3i \u00edch chung.<\/p>\n

\u00a0<\/p>\n<\/td>\n

\n

Nh\u00e2n vi\u00ean che gi\u1ea5u c\u00e1c h\u00ecnh th\u1ee9c bi\u1ec3u \u0111\u1ea1t ch\u00e2n th\u1ef1c v\u1ec1 s\u1ef1 \u0111\u00e1nh gi\u00e1 h\u00e0nh vi, nh\u1eadn th\u1ee9c v\u00e0\/ho\u1eb7c t\u00ecnh c\u1ea3m c\u1ee7a m\u00ecnh v\u1ec1 ho\u00e0n c\u1ea3nh t\u1ed5 ch\u1ee9c \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u01b0\u1ee3c cho l\u00e0 c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i ho\u1eb7c kh\u1eafc ph\u1ee5c (Pinder & Harlos, 2001)<\/p>\n<\/td>\n<\/tr>\n

\n

8<\/p>\n<\/td>\n

\n

H\u00e0nh vi c\u00f4ng d\u00e2n t\u1ed5 ch\u1ee9c – T\u1eadp trung v\u00e0o s\u1ef1 im l\u1eb7ng<\/p>\n<\/td>\n

\n

V\u00ec l\u1ee3i \u00edch chung (prosocial).<\/p>\n

\u00a0<\/p>\n<\/td>\n

\n

Gi\u1eef l\u1ea1i c\u00e1c \u00fd t\u01b0\u1edfng, th\u00f4ng tin ho\u1eb7c \u00fd ki\u1ebfn li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c v\u00ec l\u1ee3i \u00edch c\u1ee7a ng\u01b0\u1eddi kh\u00e1c ho\u1eb7c t\u1ed5 ch\u1ee9c – d\u1ef1a tr\u00ean l\u00f2ng v\u1ecb tha ho\u1eb7c s\u1ef1 h\u1ee3p t\u00e1c (Dyne v\u00e0 c\u1ed9ng s\u1ef1, 2003, trang 1368).<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

T\u1eeb b\u1ea3ng tr\u00ean c\u00f3 th\u1ec3 th\u1ea5y, m\u1eb7c d\u00f9 Pinder & Harlos (2001) v\u00e0 Morrison & Milliken (2000) c\u00f3 nh\u1eefng c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1c nhau v\u1ec1 m\u1ee9c \u0111\u1ed9 kh\u00e1i ni\u1ec7m h\u00f3a v\u00e0 tr\u1ecdng t\u00e2m ri\u00eang bi\u1ec7t c\u1ee7a h\u1ecd (Pinder v\u00e0 Harlos t\u1eadp trung v\u00e0o s\u1ef1 im l\u1eb7ng c\u1ee7a c\u00e1 nh\u00e2n nh\u01b0 l\u00e0 m\u1ed9t ph\u1ea3n \u1ee9ng \u0111\u1ed1i v\u1edbi s\u1ef1 b\u1ea5t c\u00f4ng, Morrison v\u00e0 Milliken t\u1eadp trung v\u00e0o s\u1ef1 im l\u1eb7ng \u1edf m\u1ee9c \u0111\u1ed9 t\u1ed5 ch\u1ee9c nh\u01b0 l\u00e0 m\u1ed9t ph\u1ea3n \u1ee9ng \u0111\u1ed1i v\u1edbi s\u1ee3 h\u00e3i v\u00e0 n\u1ec1n v\u0103n ho\u00e1 im l\u1eb7ng).<\/p>\n

Tuy nhi\u00ean, c\u1ea3 hai \u0111\u1ec1u cho r\u1eb1ng, s\u1ef1 im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean d\u1ef1a tr\u00ean m\u1ed9t s\u1ed1 \u0111\u1ed9ng c\u01a1 v\u00e0 \u0111\u1ec3 \u0111\u00e1p l\u1ea1i v\u00e0i t\u00ecnh hu\u1ed1ng ho\u1eb7c v\u1ea5n \u0111\u1ec1, t\u1ee9c l\u00e0 nh\u1ea5n m\u1ea1nh l\u00ed do t\u1ea1i sao nh\u00e2n vi\u00ean l\u1ea1i th\u01b0\u1eddng xuy\u00ean gi\u1eef im l\u1eb7ng.\u00a0<\/p>\n

H\u1eadu qu\u1ea3 c\u1ee7a s\u1ef1 im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean<\/font><\/h3>\n

Quy\u1ebft \u0111\u1ecbnh gi\u1eef im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 g\u00e2y ra nh\u1eefng h\u1eadu qu\u1ea3 nghi\u00eam tr\u1ecdng cho c\u00e1c c\u00e1 nh\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c. S\u1ef1 im l\u1eb7ng c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 thi\u1ebfu quan t\u00e2m hay th\u1edd \u01a1 trong nh\u00e2n vi\u00ean, d\u1eabn \u0111\u1ebfn vi\u1ec7c c\u00f3 th\u1ec3 b\u1ecf m\u1eb7c c\u00e1c gi\u00e1 tr\u1ecb c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 g\u00e2y ra s\u1ef1 thi\u1ebfu ch\u1ea5t l\u01b0\u1ee3ng khi th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c hay nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c giao.\u00a0<\/p>\n

S\u1ef1 im l\u1eb7ng c\u0169ng s\u1ebd t\u1ea1o ra v\u1ea5n \u0111\u1ec1 thi\u1ebfu c\u00e1c th\u00f4ng tin quan tr\u1ecdng trong t\u1ed5 ch\u1ee9c, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 doanh nghi\u1ec7p.\u00a0<\/p>\n

K\u1ebft qu\u1ea3 l\u00e0, t\u1ea1o ra nh\u1eefng h\u1eadu qu\u1ea3 cho nh\u00e2n vi\u00ean v\u00e0 m\u1ed1i quan h\u1ec7 c\u1ee7a h\u1ecd v\u1edbi t\u1ed5 ch\u1ee9c nh\u01b0 s\u1ef1 c\u0103ng th\u1eb3ng, kh\u00f4ng h\u00e0i l\u00f2ng, ho\u00e0i nghi, thi\u1ebfu g\u1eafn k\u1ebft (Joinson, 1996), t\u1eeb \u0111\u00f3 d\u1eabn t\u1edbi h\u00e0nh vi ngh\u1ec9 vi\u1ec7c trong l\u01b0\u01a1ng lai (Morrison, 2014).<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: T\u00e1c \u0111\u1ed9ng c\u1ee7a s\u1ef1 im l\u1eb7ng \u0111\u1ebfn cam k\u1ebft t\u00ecnh c\u1ea3m v\u00e0 \u00fd \u0111\u1ecbnh ngh\u1ec9 vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean, Tr\u1ea7n Mai \u0110\u00f4ng, T\u1ea1p ch\u00ed C\u00f4ng th\u01b0\u01a1ng, )<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n S\u1ef1 im l\u1eb7ng c\u1ee7a nh\u00e2n vi\u00ean (ti\u1ebfng Anh: Employee silence) l\u00e0 vi\u1ec7c nh\u00e2n vi\u00ean che gi\u1ea5u c\u00e1c h\u00ecnh th\u1ee9c bi\u1ec3u \u0111\u1ea1t ch\u00e2n th\u1ef1c v\u1ec1 s\u1ef1 \u0111\u00e1nh gi\u00e1 h\u00e0nh vi, nh\u1eadn th\u1ee9c v\u00e0\/ho\u1eb7c t\u00ecnh c\u1ea3m c\u1ee7a m\u00ecnh v\u1ec1 ho\u00e0n c\u1ea3nh t\u1ed5 ch\u1ee9c.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/8233"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=8233"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/8233\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=8233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=8233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=8233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}