{"id":8638,"date":"2023-11-30T02:34:44","date_gmt":"2023-11-30T02:34:44","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-ly-la-gi-vai-tro-chuc-nang-yeu-cau-can-co-cua-quan-ly.html"},"modified":"2023-12-21T15:00:37","modified_gmt":"2023-12-21T08:00:37","slug":"quan-ly-la-gi-vai-tro-chuc-nang-yeu-cau-can-co-cua-quan-ly","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-ly-la-gi-vai-tro-chuc-nang-yeu-cau-can-co-cua-quan-ly.html","title":{"rendered":"Qu\u1ea3n l\u00fd l\u00e0 g\u00ec? Vai tr\u00f2, ch\u1ee9c n\u0103ng, y\u00eau c\u1ea7u c\u1ea7n c\u00f3 c\u1ee7a qu\u1ea3n l\u00fd"},"content":{"rendered":"
\n

M\u1ecdi t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u1ea7n m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3, qu\u1ea3n l\u00fd v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c. N\u1ebfu kh\u00f4ng, t\u1ed5 ch\u1ee9c s\u1ebd kh\u00f4ng th\u1ec3 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t. Minh ch\u1ee9ng r\u00f5 r\u00e0ng nh\u1ea5t l\u00e0 n\u0103m 2002, Google \u0111\u00e3 c\u1ed1 g\u1eafng lo\u1ea1i b\u1ecf c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u1ecfi t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd v\u1edbi l\u00fd do h\u1ecd l\u00e0 c\u00f4ng ty c\u1ee7a \u201cengineers for engineers\u201d. Th\u1eed nghi\u1ec7m n\u00e0y ch\u1ec9 k\u00e9o d\u00e0i v\u00e0i th\u00e1ng v\u00e0 Google nh\u1eadn ra r\u1eb1ng h\u1ecd c\u1ea7n nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh.<\/p>\n

Qu\u1ea3n l\u00fd l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n

Qu\u1ea3n l\u00fd l\u00e0 qu\u00e1 tr\u00ecnh l\u1eadp k\u1ebf ho\u1ea1ch, t\u1ed5 ch\u1ee9c, \u0111i\u1ec1u ph\u1ed1i v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. Qu\u1ea3n l\u00fd li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u1ecbnh r\u00f5 m\u1ee5c ti\u00eau, thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch th\u00f4ng tin, giao ti\u1ebfp, ra quy\u1ebft \u0111\u1ecbnh, ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5, \u0111i\u1ec1u h\u00e0nh v\u00e0 gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng, \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t.<\/p>\n

Nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n

Nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m l\u00e3nh \u0111\u1ea1o v\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c hay m\u1ed9t ph\u1ea7n t\u1ed5 ch\u1ee9c. C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd bao g\u1ed3m x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c, qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c, \u0111\u1ecbnh h\u01b0\u1edbng, t\u1ea1o \u0111\u1ed9ng l\u1ef1c, gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c. H\u1ecd th\u01b0\u1eddng ph\u1ea3i t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo k\u1ebf ho\u1ea1ch v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra.<\/p>\n

C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c th\u00f4ng qua vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a t\u1ed5 ch\u1ee9c (con ng\u01b0\u1eddi, t\u00e0i ch\u00ednh v\u00e0 ho\u1ea1t \u0111\u1ed9ng). Nhi\u1ec7m v\u1ee5 qu\u1ea3n l\u00fd bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n \u1edf vi\u1ec7c l\u00e3nh \u0111\u1ea1o nh\u00f3m, \u0111\u1eb7t m\u1ee5c ti\u00eau, ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 xem x\u00e9t.<\/p>\n

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\u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a qu\u1ea3n l\u00fd<\/span><\/strong><\/h2>\n

Qu\u1ea3n l\u00fd l\u00e0 qu\u00e1 tr\u00ecnh t\u00e1c \u0111\u1ed9ng c\u00f3 m\u1ee5c ti\u00eau t\u1eeb c\u00e1c ch\u1ee7 th\u1ec3 qu\u1ea3n l\u00fd l\u00ean \u0111\u1ed1i t\u01b0\u1ee3ng qu\u1ea3n l\u00fd. Trong qu\u00e1 tr\u00ecnh n\u00e0y, nh\u1eefng c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c c\u1ee7a con ng\u01b0\u1eddi \u0111\u00f3ng vai tr\u00f2 l\u00e0 nh\u1eefng \u0111\u1ea1i di\u1ec7n c\u00f3 quy\u1ec1n uy, quy\u1ec1n h\u1ea1n v\u00e0 tr\u00e1ch nhi\u1ec7m \u0111\u1ec3 li\u00ean k\u1ebft v\u00e0 ph\u1ed1i h\u1ee3p ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t nh\u1ea5t trong vi\u1ec7c qu\u1ea3n l\u00fd.<\/p>\n

C\u00f3 th\u1ec3 n\u00f3i, \u1edf \u0111\u00e2u c\u00f3 s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa m\u1ed9t nh\u00f3m ng\u01b0\u1eddi, \u1edf \u0111\u00f3 c\u1ea7n c\u00f3 qu\u1ea3n l\u00fd. B\u1edfi ho\u1ea1t \u0111\u1ed9ng chung c\u1ee7a nhi\u1ec1u ng\u01b0\u1eddi \u0111\u00f2i h\u1ecfi s\u1ef1 li\u00ean k\u1ebft d\u01b0\u1edbi nhi\u1ec1u h\u00ecnh th\u1ee9c kh\u00e1c nhau.<\/p>\n

Nhi\u1ec7m v\u1ee5 c\u1ee7a qu\u1ea3n l\u00fd l\u00e0 \u0111i\u1ec1u khi\u1ec3n v\u00e0 ch\u1ec9 \u0111\u1ea1o c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ed5ng th\u1ec3 c\u1ee7a con ng\u01b0\u1eddi, b\u1eb1ng c\u00e1ch ph\u1ed1i h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng ri\u00eang l\u1ebb c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, \u0111\u1ec3 t\u1ea1o ra m\u1ed9t ho\u1ea1t \u0111\u1ed9ng chung th\u1ed1ng nh\u1ea5t cho to\u00e0n t\u1eadp th\u1ec3. Qu\u1ea3n l\u00fd c\u0169ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng ho\u1ea1t \u0111\u1ed9ng chung n\u00e0y \u0111\u01b0\u1ee3c h\u01b0\u1edbng theo c\u00e1c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ecbnh tr\u01b0\u1edbc v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c ph\u01b0\u01a1ng h\u01b0\u1edbng th\u1ed1ng nh\u1ea5t.<\/p>\n

Qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua vi\u1ec7c x\u00e2y d\u1ef1ng c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c v\u00e0 \u00e1p d\u1ee5ng quy\u1ec1n uy. T\u1ed5 ch\u1ee9c gi\u00fap ph\u00e2n \u0111\u1ecbnh r\u00f5 r\u00e0ng ch\u1ee9c n\u0103ng, nhi\u1ec7m v\u1ee5, quy\u1ec1n h\u1ea1n v\u00e0 m\u1ed1i quan h\u1ec7 c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean tham gia v\u00e0o ho\u1ea1t \u0111\u1ed9ng chung. Quy\u1ec1n uy \u0111\u1ea3m b\u1ea3o s\u1ef1 tu\u00e2n th\u1ee7 v\u00e0 s\u1ef1 ph\u1ee5c t\u00f9ng c\u1ee7a c\u00e1 nh\u00e2n \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c.<\/p>\n

Quy\u1ec1n uy \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c cho ch\u1ee7 th\u1ec3 qu\u1ea3n l\u00fd kh\u1ea3 n\u0103ng \u0111i\u1ec1u khi\u1ec3n v\u00e0 ch\u1ec9 \u0111\u1ea1o, c\u0169ng nh\u01b0 y\u00eau c\u1ea7u c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng qu\u1ea3n l\u00fd tu\u00e2n th\u1ee7 c\u00e1c y\u00eau c\u1ea7u v\u00e0 m\u1ec7nh l\u1ec7nh. Quy\u1ec1n uy \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh d\u1ef1a tr\u00ean uy t\u00edn, chuy\u00ean m\u00f4n v\u00e0 c\u00e1c m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i.<\/p>\n

Tr\u1eadt t\u1ef1 qu\u1ea3n l\u00fd l\u00e0 kh\u00e1ch th\u1ec3 c\u1ee7a qu\u1ea3n l\u00fd. Tr\u1eadt t\u1ef1 n\u00e0y \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh b\u1edfi nhi\u1ec1u lo\u1ea1i quy ph\u1ea1m kh\u00e1c nhau, bao g\u1ed3m quy ph\u1ea1m \u0111\u1ea1o \u0111\u1ee9c, quy ph\u1ea1m ch\u00ednh tr\u1ecb v\u00e0 quy ph\u1ea1m t\u00f4n gi\u00e1o. Trong qu\u00e1 tr\u00ecnh qu\u1ea3n l\u00fd, c\u00f3 nhi\u1ec1u ph\u01b0\u01a1ng ti\u1ec7n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng, bao g\u1ed3m c\u00e1c nguy\u00ean t\u1eafc t\u00f4n gi\u00e1o, l\u01b0\u01a1ng t\u00e2m, ph\u00e1p lu\u1eadt v\u00e0 \u00fd th\u1ee9c x\u00e3 h\u1ed9i.<\/p>\n

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Ph\u00e2n lo\u1ea1i c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd<\/span><\/strong><\/h2>\n
    \n
  1. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao<\/li>\n
  2. Qu\u1ea3n l\u00fd c\u1ea5p trung<\/li>\n
  3. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf<\/li>\n<\/ol>\n

    Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao<\/span><\/strong><\/h3>\n

    Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao nh\u1ea5t l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u1ea3m nh\u1eadn c\u00e1c v\u1ecb tr\u00ed C-suite. H\u1ecd l\u00e0m vi\u1ec7c v\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u t\u1ed5 ch\u1ee9c, CEO, CFO, Ch\u1ee7 t\u1ecbch, Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh,… thu\u1ed9c nh\u00f3m qu\u1ea3n l\u00fd c\u1ea5p cao nh\u1ea5t.<\/p>\n

    H\u1ecd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 \u0111\u1ecbnh h\u01b0\u1edbng, s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 h\u00ecnh \u1ea3nh chung c\u1ee7a t\u1ed5 ch\u1ee9c. \u0110\u1eb7t ra c\u00e1c k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n, k\u1ebft h\u1ee3p c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a t\u1ed5 ch\u1ee9c v\u1edbi n\u0103ng l\u1ef1c v\u00e0 c\u01a1 h\u1ed9i c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean l\u00e0 nh\u1eefng vai tr\u00f2 ch\u00ednh m\u00e0 h\u1ecd ph\u1ea3i th\u1ef1c hi\u1ec7n.<\/p>\n

    Qu\u1ea3n l\u00fd c\u1ea5p trung<\/span><\/strong><\/h3>\n

    Qu\u1ea3n l\u00fd c\u1ea5p trung l\u00e0 nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd thu\u1ed9c c\u1ea5p l\u00e3nh \u0111\u1ea1o trung gian trong b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c c\u1ee7a doanh nghi\u1ec7p. H\u1ecd ho\u1ea1t \u0111\u1ed9ng d\u01b0\u1edbi s\u1ef1 \u0111i\u1ec1u h\u00e0nh c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao, \u0111\u1ed3ng th\u1eddi d\u1eabn d\u1eaft, qu\u1ea3n l\u00fd c\u00e1c nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi.<\/p>\n

    Qu\u1ea3n l\u00fd c\u1ea5p trung \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c th\u1ef1c hi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c kinh doanh, v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd, \u0111\u1ea3m b\u1ea3o s\u1ef1 th\u1ed1ng nh\u1ea5t, li\u1ec1n m\u1ea1ch c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung th\u01b0\u1eddng ph\u1ee5 tr\u00e1ch m\u1ed9t ph\u00f2ng ban, chi nh\u00e1nh ho\u1eb7c m\u1ed9t b\u1ed9 ph\u1eadn c\u1ee5 th\u1ec3, ch\u1eb3ng h\u1ea1n nh\u01b0 Gi\u00e1m \u0111\u1ed1c Marketing, Gi\u00e1m \u0111\u1ed1c s\u1ea3n xu\u1ea5t, Gi\u00e1m \u0111\u1ed1c nh\u00e2n s\u1ef1, Tr\u01b0\u1edfng ph\u00f2ng kinh doanh, Tr\u01b0\u1edfng d\u1ef1 \u00e1n,…<\/p>\n

    Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf<\/span><\/strong><\/h3>\n

    Ng\u01b0\u1eddi gi\u00e1m s\u00e1t, \u0111i\u1ec1u ph\u1ed1i vi\u00ean,… l\u00e0 nh\u1eefng v\u00ed d\u1ee5 v\u1ec1 nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf. H\u1ecd l\u00e0 nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean. V\u1ecb tr\u00ed n\u00e0y l\u00e0m vi\u1ec7c d\u01b0\u1edbi quy\u1ec1n c\u1ee7a tr\u01b0\u1edfng ph\u00f2ng v\u00e0 c\u00f3 nhi\u1ec7m v\u1ee5 th\u1ef1c hi\u1ec7n c\u00e1c k\u1ebf ho\u1ea1ch, chi\u1ebfn l\u01b0\u1ee3c do c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p cao v\u00e0 c\u1ea5p trung \u0111\u01b0a ra. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p c\u01a1 s\u1edf l\u00e3nh \u0111\u1ea1o, \u0111\u1ed9ng vi\u00ean v\u00e0 ki\u1ec3m so\u00e1t nh\u00e2n vi\u00ean \u0111ang l\u00e0m vi\u1ec7c v\u00e0 thay m\u1eb7t h\u1ecd n\u00f3i ra c\u00e1c th\u1eafc m\u1eafc, mong mu\u1ed1n, k\u1ef3 v\u1ecdng t\u1ea1i doanh nghi\u1ec7p.<\/p>\n

    H\u1ecd \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c CEO v\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung v\u00ec t\u00ednh hi\u1ec7u qu\u1ea3 trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y cu\u1ed1i c\u00f9ng s\u1ebd d\u1eabn \u0111\u1ebfn nh\u1eefng k\u1ebft qu\u1ea3 l\u1edbn.<\/p>\n

    \n

    Vai tr\u00f2 c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd<\/span><\/strong><\/h2>\n
      \n
    1. D\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169<\/li>\n
    2. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean<\/li>\n
    3. \u0110\u01b0a ra quy\u1ebft \u0111\u1ecbnh<\/li>\n
    4. Qu\u1ea3n l\u00fd xung \u0111\u1ed9t<\/li>\n
    5. Qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch c\u1ee7a \u0111\u1ed9i ng\u0169<\/li>\n
    6. Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t<\/li>\n<\/ol>\n

      Tr\u00e1ch nhi\u1ec7m h\u00e0ng ng\u00e0y c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o ng\u00e0nh, l\u0129nh v\u1ef1c n\u01a1i h\u1ecd l\u00e0m vi\u1ec7c. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 tr\u00e1ch nhi\u1ec7m chung c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u1edf c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nhau c\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n

      D\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169<\/span><\/strong><\/h3>\n

      Tr\u00e1ch nhi\u1ec7m ch\u00ednh c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 l\u00e3nh \u0111\u1ea1o nh\u00f3m c\u1ee7a h\u1ecd. B\u1eb1ng c\u00e1ch \u0111\u01b0a ra ch\u1ec9 d\u1eabn cho nh\u00e2n vi\u00ean v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd. \u0110\u1ed3ng th\u1eddi giao nhi\u1ec7m v\u1ee5 cho nh\u00e2n vi\u00ean \u0111\u1ea3m b\u1ea3o c\u00e1c d\u1ef1 \u00e1n lu\u00f4n \u0111i \u0111\u00fang h\u01b0\u1edbng. Nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd gi\u1ecfi cam k\u1ebft \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung c\u1ee7a \u0111\u1ed9i ng\u0169, doanh nghi\u1ec7p.<\/p>\n

      \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean<\/span><\/strong><\/h3>\n

      C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u1eddng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh \u0111\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 c\u00f4ng vi\u1ec7c v\u00e0 h\u1ecdc c\u00e1c k\u1ef9 n\u0103ng m\u1edbi. H\u1ecd c\u0169ng c\u00f3 th\u1ec3 cung c\u1ea5p cho h\u1ecd nh\u1eefng c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p. Th\u00f4ng th\u01b0\u1eddng, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng \u0111\u00f3ng vai tr\u00f2 l\u00e0 ng\u01b0\u1eddi c\u1ed1 v\u1ea5n cho nh\u00e2n vi\u00ean v\u00e0 h\u01b0\u1edbng d\u1eabn h\u1ecd nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u0103ng ti\u1ebfn trong s\u1ef1 nghi\u1ec7p.<\/p>\n

      >> <\/strong><\/em>:\u00a0\u0110\u00e0o t\u1ea1o n\u1ed9i b\u1ed9 l\u00e0 g\u00ec? Vai tr\u00f2 v\u00e0 quy tr\u00ecnh \u0111\u00e0o t\u1ea1o<\/p>\n

      \u0110\u01b0a ra quy\u1ebft \u0111\u1ecbnh<\/span><\/strong><\/h3>\n

      M\u1ed9t nhi\u1ec7m v\u1ee5 kh\u00e1c c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh cho b\u1ed9 ph\u1eadn c\u1ee7a h\u1ecd. \u0110\u00f4i khi, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3i \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh kh\u00f3 kh\u0103n, v\u00ec v\u1eady \u0111i\u1ec1u quan tr\u1ecdng \u0111\u1ed1i v\u1edbi h\u1ecd l\u00e0 ph\u1ea3i c\u00f3 quy tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t v\u00e0 hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 gi\u00fap h\u1ecd \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3 cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a b\u1ed9 ph\u1eadn m\u00ecnh. Th\u00f4ng th\u01b0\u1eddng, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u1eddng giao ti\u1ebfp, th\u1ea3o lu\u1eadn v\u1edbi nh\u00e2n vi\u00ean v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00e1c trong c\u00f4ng ty \u0111\u1ec3 gi\u00fap h\u1ecd \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh t\u1ed1t nh\u1ea5t.<\/p>\n

      Qu\u1ea3n l\u00fd xung \u0111\u1ed9t<\/span><\/strong><\/h3>\n

      Nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t khi c\u1ea7n thi\u1ebft, bao g\u1ed3m c\u1ea3 xung \u0111\u1ed9t gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c h\u1ecd ph\u1ea3i th\u01b0\u1eddng xuy\u00ean r\u00e8n luy\u1ec7n c\u00e1c k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u00e0 h\u00f2a gi\u1ea3i c\u00e1c xung \u0111\u1ed9t t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c. Gi\u00fap h\u1ecd duy tr\u00ec m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c cho \u0111\u1ed9i ng\u0169.<\/p>\n

      Qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch c\u1ee7a \u0111\u1ed9i ng\u0169<\/span><\/strong><\/h3>\n

      C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u0169ng ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 ng\u00e2n s\u00e1ch c\u1ee7a b\u1ed9 ph\u1eadn m\u00ecnh v\u00e0 s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 t\u00e0i ch\u00ednh k\u1ebf to\u00e1n. H\u1ecd c\u00f3 th\u1ec3 g\u1eb7p g\u1ee1 c\u00e1c chuy\u00ean gia kh\u00e1c \u0111\u1ec3 l\u1eadp ng\u00e2n s\u00e1ch. \u0110\u1ed3ng th\u1eddi x\u00e1c \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft m\u00e0 b\u1ed9 ph\u1eadn c\u1ea7n \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n

      Ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t<\/span><\/strong><\/h3>\n

      M\u1ed9t tr\u00e1ch nhi\u1ec7m ch\u00ednh kh\u00e1c c\u1ee7a c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean. Th\u00f4ng th\u01b0\u1eddng, vi\u1ec7c \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ecbnh k\u1ef3. Trong \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0a ra ph\u1ea3n h\u1ed3i v\u00e0 \u0111\u1ec1 xu\u1ea5t cho nh\u00e2n vi\u00ean v\u1ec1 c\u00e1ch h\u1ecd c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n. H\u1ecd c\u0169ng c\u00f3 th\u1ec3 gi\u00fap nh\u00e2n vi\u00ean \u0111\u1eb7t ra m\u1ee5c ti\u00eau ho\u1eb7c theo d\u00f5i ti\u1ebfn \u0111\u1ed9 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

      \n

      Ch\u1ee9c n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd trong doanh nghi\u1ec7p<\/span><\/strong><\/h2>\n
        \n
      1. Ho\u1ea1ch \u0111\u1ecbnh<\/li>\n
      2. T\u1ed5 ch\u1ee9c<\/li>\n
      3. L\u00e3nh \u0111\u1ea1o<\/li>\n
      4. Ki\u1ec3m so\u00e1t<\/li>\n<\/ol>\n

        Ho\u1ea1ch \u0111\u1ecbnh<\/span><\/strong><\/h3>\n

        M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd doanh nghi\u1ec7p c\u00f3 tr\u00e1ch nhi\u1ec7m l\u1eadp k\u1ebf ho\u1ea1ch chi\u1ebfn l\u01b0\u1ee3c v\u00e0 chi ti\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty. Bao g\u1ed3m vi\u1ec7c \u0111\u1ecbnh r\u00f5 m\u1ee5c ti\u00eau, ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5, x\u00e1c \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft v\u00e0 x\u00e2y d\u1ef1ng l\u1ed9 tr\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/p>\n

        T\u1ed5 ch\u1ee9c<\/span><\/strong><\/h3>\n

        T\u1ed5 ch\u1ee9c l\u00e0 vi\u1ec7c s\u1eafp x\u1ebfp c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a doanh nghi\u1ec7p, bao g\u1ed3m con ng\u01b0\u1eddi, t\u00e0i ch\u00ednh, v\u1eadt ch\u1ea5t v\u00e0 th\u00f4ng tin, m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd \u0111\u1ec3 th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch \u0111\u00e3 \u0111\u1ec1 ra. Nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n ph\u1ea3i ph\u00e2n chia c\u00f4ng vi\u1ec7c, ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m v\u00e0 quy\u1ec1n h\u1ea1n cho c\u00e1c nh\u00e2n vi\u00ean, c\u0169ng nh\u01b0 x\u00e2y d\u1ef1ng c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

        L\u00e3nh \u0111\u1ea1o<\/span><\/strong><\/h3>\n

        Nh\u00e0 qu\u1ea3n l\u00fd doanh nghi\u1ec7p \u0111\u00f3ng vai tr\u00f2 l\u00e3nh \u0111\u1ea1o trong vi\u1ec7c h\u01b0\u1edbng d\u1eabn v\u00e0 \u0111\u1ed9ng vi\u00ean nh\u00e2n vi\u00ean. H\u1ecd ph\u1ea3i t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, \u0111\u1ecbnh h\u01b0\u1edbng cho nh\u00e2n vi\u00ean v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n. Ch\u1ee9c n\u0103ng l\u00e3nh \u0111\u1ea1o c\u0169ng bao g\u1ed3m vi\u1ec7c \u0111\u1eb7t ra m\u1ee5c ti\u00eau, \u0111\u1ecbnh h\u00ecnh gi\u00e1 tr\u1ecb v\u00e0 v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c, \u0111\u1ecbnh r\u00f5 h\u01b0\u1edbng \u0111i chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a c\u00f4ng ty.<\/p>\n

        Ki\u1ec3m so\u00e1t<\/span><\/strong><\/h3>\n

        M\u1ed9t ch\u1ee9c n\u0103ng quan tr\u1ecdng kh\u00e1c c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 ki\u1ec3m so\u00e1t, bao g\u1ed3m vi\u1ec7c theo d\u00f5i, \u0111\u00e1nh gi\u00e1 qu\u00e1 tr\u00ecnh ti\u1ebfn h\u00e0nh c\u00f4ng vi\u1ec7c v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng, \u0111\u1ed3ng th\u1eddi theo d\u00f5i, \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00f4ng ty \u0111ang ho\u1ea1t \u0111\u1ed9ng theo \u0111\u00fang ti\u1ebfn \u0111\u1ed9 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra. N\u1ebfu c\u00f3 sai s\u00f3t, nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p s\u1eeda \u0111\u1ed5i v\u00e0 c\u1ea3i thi\u1ec7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

        \n

        Nhi\u1ec7m v\u1ee5 c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd doanh nghi\u1ec7p<\/span><\/strong><\/h2>\n
          \n
        • \n

          X\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c:<\/strong> Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c kinh doanh cho doanh nghi\u1ec7p, bao g\u1ed3m t\u1ea7m nh\u00ecn, s\u1ee9 m\u1ec7nh, m\u1ee5c ti\u00eau, k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng,… Sau \u0111\u00f3, tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c n\u00e0y th\u00e0nh c\u00e1c k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 cho t\u1eebng b\u1ed9 ph\u1eadn, ph\u00f2ng ban.<\/p>\n<\/li>\n

        • \n

          Qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c<\/strong>: Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ee7a doanh nghi\u1ec7p, bao g\u1ed3m t\u00e0i ch\u00ednh, nh\u00e2n l\u1ef1c, t\u00e0i s\u1ea3n,… H\u1ecd c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c ngu\u1ed3n l\u1ef1c n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<\/li>\n

        • \n

          Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/strong>: Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n tuy\u1ec3n d\u1ee5ng, \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean. Theo \u0111\u00f3, c\u1ea7n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean ph\u00e1t huy h\u1ebft kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh.<\/p>\n<\/li>\n

        • \n

          L\u00e3nh \u0111\u1ea1o v\u00e0 truy\u1ec1n \u0111\u1ed9ng l\u1ef1c<\/strong>: Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n l\u00e3nh \u0111\u1ea1o v\u00e0 truy\u1ec1n \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean \u0111\u1ec3 h\u1ecd l\u00e0m vi\u1ec7c h\u1ebft m\u00ecnh v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<\/li>\n

        • \n

          \u0110\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i ti\u1ebfn<\/strong>: Th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p c\u1ea3i ti\u1ebfn.<\/p>\n<\/li>\n<\/ul>\n

          Y\u00eau c\u1ea7u c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd<\/span><\/strong><\/h2>\n
            \n
          1. Linh ho\u1ea1t, nh\u1ea1y b\u00e9n<\/li>\n
          2. T\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c<\/li>\n
          3. Trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c<\/li>\n
          4. Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac<\/li>\n<\/ol>\n

            Linh ho\u1ea1t, nh\u1ea1y b\u00e9n<\/span><\/strong><\/h3>\n

            Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng nhanh ch\u00f3ng v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng thay \u0111\u1ed5i v\u00e0 bi\u1ebfn \u0111\u1ed9ng r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd. B\u1edfi m\u00f4i tr\u01b0\u1eddng kinh doanh v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i c\u00f3 th\u1ec3 thay \u0111\u1ed5i \u0111\u1ed9t ng\u1ed9t, t\u00ednh linh ho\u1ea1t gi\u00fap h\u1ecd th\u00edch nghi nhanh ch\u00f3ng nh\u1eb1m \u0111\u1ea3m b\u1ea3o c\u00f4ng vi\u1ec7c v\u1eabn \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. H\u1ecd c\u0169ng c\u00f3 kh\u1ea3 n\u0103ng thay \u0111\u1ed5i k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c khi c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/p>\n

            C\u00e1c thay \u0111\u1ed5i v\u1ec1 xu h\u01b0\u1edbng, nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, thay \u0111\u1ed5i trong ng\u00e0nh c\u00f4ng nghi\u1ec7p v\u1eabn di\u1ec5n ra h\u1eb1ng ng\u00e0y. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd nh\u1ea1y b\u00e9n s\u1ebd c\u00f3 kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n v\u00e0 hi\u1ec3u c\u00e1c v\u1ea5n \u0111\u1ec1, c\u01a1 h\u1ed9i trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh. S\u1ef1 nh\u1ea1y b\u00e9n \u0111\u1ed3ng th\u1eddi c\u0169ng gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng y\u1ebfu t\u1ed1 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00f3m v\u00e0 \u0111\u01b0a ra h\u01b0\u1edbng \u0111i ph\u00f9 h\u1ee3p.<\/p>\n

            T\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c<\/span><\/strong><\/h3>\n

            T\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 c\u00e1i nh\u00ecn r\u00f5 r\u00e0ng v\u1ec1 m\u1ee5c ti\u00eau v\u00e0 h\u01b0\u1edbng \u0111i c\u1ee7a t\u1ed5 ch\u1ee9c ho\u1eb7c ph\u00f2ng ban m\u00e0 h\u1ecd qu\u1ea3n l\u00fd. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 \u0111\u1ecbnh h\u00ecnh chi\u1ebfn l\u01b0\u1ee3c d\u00e0i h\u1ea1n, l\u1eadp k\u1ebf ho\u1ea1ch, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 qu\u1ea3n l\u00fd t\u00e0i nguy\u00ean \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3. T\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd nh\u00ecn xa h\u01a1n, nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c c\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c trong m\u00f4i tr\u01b0\u1eddng kinh doanh. N\u00f3 c\u0169ng gi\u00fap h\u1ecd ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c l\u1ef1a ch\u1ecdn, x\u00e1c \u0111\u1ecbnh c\u00e1c \u01b0u ti\u00ean v\u00e0 ph\u1ed1i h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.<\/p>\n

            Ngo\u00e0i ra, t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c c\u0169ng gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i. Tr\u00ean th\u1ef1c t\u1ebf, trong m\u1ed9t th\u1ebf gi\u1edbi kinh doanh ng\u00e0y c\u00e0ng bi\u1ebfn \u0111\u1ed5i nhanh ch\u00f3ng, nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c m\u1ea1nh m\u1ebd th\u01b0\u1eddng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ecbnh h\u00ecnh v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i, t\u1ea1o ra l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 t\u1ed3n t\u1ea1i b\u1ec1n v\u1eefng cho t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh.<\/p>\n

            Trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c<\/span><\/strong><\/h3>\n

            Trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c l\u00e0 ph\u1ea9m ch\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc. \u0110\u1ea3m b\u1ea3o s\u1ef1 tin c\u1eady v\u00e0 t\u00f4n tr\u1ecdng t\u1eeb ph\u00eda c\u1ea5p d\u01b0\u1edbi, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 c\u1ea3 kh\u00e1ch h\u00e0ng. T\u00ednh trung th\u1ef1c gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c n\u01a1i m\u00e0 m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 \u0111\u01b0a ra \u00fd ki\u1ebfn, \u00fd t\u01b0\u1edfng v\u00e0 th\u00f4ng tin m\u1ed9t c\u00e1ch m\u1edf v\u00e0 ch\u00e2n th\u00e0nh. T\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho vi\u1ec7c chia s\u1ebb th\u00f4ng tin hi\u1ec7u qu\u1ea3, gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng.<\/p>\n

            \u0110\u1ea1o \u0111\u1ee9c l\u00e0 n\u1ec1n t\u1ea3ng cho nh\u1eefng h\u00e0nh vi \u0111\u00fang \u0111\u1eafn v\u00e0 \u0111\u1ea1o \u0111\u1ee9c trong c\u00f4ng vi\u1ec7c. Nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ea1o \u0111\u1ee9c bi\u1ebft c\u00e1ch \u0111\u1ed1i x\u1eed c\u00f4ng b\u1eb1ng v\u1edbi t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean, kh\u00f4ng ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed hay thi\u00ean v\u1ecb. H\u1ecd tu\u00e2n th\u1ee7 c\u00e1c nguy\u00ean t\u1eafc v\u00e0 quy \u0111\u1ecbnh \u0111\u1ea1o \u0111\u1ee9c, v\u00e0 l\u1ea5y \u0111\u1ea1o \u0111\u1ee9c l\u00e0m ti\u00eau chu\u1ea9n cho c\u00e1c quy\u1ebft \u0111\u1ecbnh v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a m\u00ecnh.<\/p>\n

            Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac<\/span><\/strong><\/h3>\n

            Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac hay EQ cho ph\u00e9p c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac trong c\u00e1c t\u00ecnh hu\u1ed1ng \u00e1p l\u1ef1c v\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c. Nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 EQ cao th\u01b0\u1eddng c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3, l\u1eafng nghe v\u00e0 t\u1ea1o s\u1ef1 tin t\u01b0\u1edfng. Gi\u00fap h\u1ecd x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi \u0111\u1ed3ng nghi\u1ec7p, c\u1ea5p d\u01b0\u1edbi v\u00e0 c\u1ea5p tr\u00ean.<\/p>\n

            Nh\u1eefng nh\u00e0 qu\u1ea3n l\u00fd v\u1edbi EQ cao th\u01b0\u1eddng c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ed9ng vi\u00ean, truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00f3m. H\u1ecd c\u0169ng c\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd xung \u0111\u1ed9t v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch x\u00e2y d\u1ef1ng. EQ cung c\u1ea5p m\u1ed9t g\u00f3c nh\u00ecn to\u00e0n di\u1ec7n h\u01a1n trong qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh. Nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft v\u00e0 \u0111\u00e1nh gi\u00e1 c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh c\u0169ng nh\u01b0 c\u1ee7a nh\u00f3m l\u00e0m vi\u1ec7c, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p v\u1edbi t\u00ecnh hu\u1ed1ng.<\/p>\n

            \n

            Nh\u1eefng k\u1ef9 n\u0103ng m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd xu\u1ea5t s\u1eafc c\u1ea7n trang b\u1ecb<\/span><\/strong><\/h2>\n
              \n
            1. K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o<\/li>\n
            2. K\u1ef9 n\u0103ng giao ti\u1ebfp<\/li>\n
            3. K\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh<\/li>\n
            4. K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/li>\n
            5. K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/li>\n<\/ol>\n

              K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o<\/span><\/strong><\/h3>\n

              M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o \u0111\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho nh\u00e2n vi\u00ean, x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 chuy\u00ean m\u00f4n c\u1ee7a nh\u00f3m. Do \u0111\u00f3, \u0111\u1ec3 th\u00e0nh c\u00f4ng trong vai tr\u00f2 qu\u1ea3n l\u00fd, nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n trang b\u1ecb k\u1ef9 n\u0103ng quan tr\u1ecdng n\u00e0y.<\/p>\n

              K\u1ef9 n\u0103ng giao ti\u1ebfp<\/span><\/strong><\/h3>\n

              Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin r\u00f5 r\u00e0ng, \u0111\u1ecbnh h\u01b0\u1edbng c\u00f4ng vi\u1ec7c v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3. K\u1ef9 n\u0103ng giao ti\u1ebfp c\u00f2n bao g\u1ed3m k\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 hi\u1ec3u \u00fd ki\u1ebfn ng\u01b0\u1eddi kh\u00e1c. M\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd t\u1ed1t bi\u1ebft c\u00e1ch th\u1ec3 hi\u1ec7n l\u00f2ng quan t\u00e2m, t\u00f4n tr\u1ecdng, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ed3ng nghi\u1ec7p.<\/p>\n

              K\u1ef9 n\u0103ng ra quy\u1ebft \u0111\u1ecbnh<\/span><\/strong><\/h3>\n

              Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i th\u01b0\u1eddng xuy\u00ean \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh, t\u1eeb nh\u1eefng quy\u1ebft \u0111\u1ecbnh nh\u1ecf nh\u01b0 ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean \u0111\u1ebfn nh\u1eefng quy\u1ebft \u0111\u1ecbnh l\u1edbn nh\u01b0 \u0111\u1ea7u t\u01b0, ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi,… M\u1ed7i quy\u1ebft \u0111\u1ecbnh c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec1u c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i c\u1ee7a doanh nghi\u1ec7p. C\u00f3 th\u1ec3 n\u00f3i, \u0111\u00e2y l\u00e0 k\u1ef9 n\u0103ng r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd n\u00e0o, nh\u1eb1m tr\u00e1nh nh\u1eefng t\u1ed5n th\u1ea5t kh\u00f4ng \u0111\u00e1ng c\u00f3.<\/p>\n

              K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/span><\/strong><\/h3>\n

              K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 kh\u00f4ng ch\u1ec9 cho ph\u00e9p nh\u00e0 qu\u1ea3n l\u00fd t\u00ecm ra gi\u1ea3i ph\u00e1p cho c\u00e1c v\u1ea5n \u0111\u1ec1 hi\u1ec7n t\u1ea1i, m\u00e0 c\u00f2n gi\u00fap h\u1ecd d\u1ef1 \u0111o\u00e1n v\u00e0 ng\u0103n ch\u1eb7n c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n trong t\u01b0\u01a1ng lai. B\u1eb1ng c\u00e1ch n\u1eafm b\u1eaft v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ecbp th\u1eddi, nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 \u1ed5n \u0111\u1ecbnh, \u0111\u1ed3ng th\u1eddi t\u0103ng c\u01b0\u1eddng s\u1ef1 tin t\u01b0\u1edfng v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

              K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/strong><\/h3>\n

              Trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh ng\u00e0y c\u00e0ng gay g\u1eaft, vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh b\u1ea1i c\u1ee7a m\u1ed9t doanh nghi\u1ec7p. K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd hi\u1ec3u r\u00f5 nhu c\u1ea7u v\u00e0 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t nhu c\u1ea7u c\u1ee7a h\u1ecd. X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng, khi\u1ebfn h\u1ecd h\u00e0i l\u00f2ng v\u00e0 trung th\u00e0nh v\u1edbi doanh nghi\u1ec7p.<\/p>\n

              Trong qu\u00e1 tr\u00ecnh kinh doanh, kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0y m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o v\u00e0 hi\u1ec7u qu\u1ea3, gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi. D\u1eabn \u0111\u1ebfn t\u0103ng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p.<\/p>\n

              \n

              M\u1ed9t s\u1ed1 phong c\u00e1ch l\u00e3nh \u0111\u1ea1o ph\u1ed5 bi\u1ebfn m\u00e0 c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u1eddng \u00e1p d\u1ee5ng<\/span><\/strong><\/h2>\n
                \n
              1. Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u0111\u1ed9c \u0111o\u00e1n<\/li>\n
              2. Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o d\u00e2n ch\u1ee7<\/li>\n
              3. Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u1ee7y quy\u1ec1n<\/li>\n
              4. Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o hu\u1ea5n luy\u1ec7n<\/li>\n<\/ol>\n

                Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u0111\u1ed9c \u0111o\u00e1n<\/span><\/strong><\/h3>\n

                Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u0111\u1ed9c \u0111o\u00e1n l\u00e0 phong c\u00e1ch l\u00e3nh \u0111\u1ea1o trong \u0111\u00f3 quy\u1ec1n l\u1ef1c v\u00e0 quy\u1ebft \u0111\u1ecbnh t\u1eadp trung v\u00e0o nh\u00e0 qu\u1ea3n l\u00fd duy nh\u1ea5t, kh\u00f4ng c\u00f3 s\u1ef1 tham gia ho\u1eb7c \u0111\u00f3ng g\u00f3p \u0111\u00e1ng k\u1ec3 t\u1eeb nh\u1eefng ng\u01b0\u1eddi kh\u00e1c trong nh\u00f3m ho\u1eb7c t\u1ed5 ch\u1ee9c. Nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9c \u0111o\u00e1n th\u01b0\u1eddng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh m\u1ed9t c\u00e1ch \u0111\u01a1n ph\u01b0\u01a1ng m\u00e0 kh\u00f4ng tham kh\u1ea3o \u00fd ki\u1ebfn hay th\u00f4ng tin t\u1eeb nh\u1eefng th\u00e0nh vi\u00ean kh\u00e1c trong nh\u00f3m.<\/p>\n

                \u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u0111\u1ed9c \u0111o\u00e1n:<\/p>\n

                  \n
                • Nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9c \u0111o\u00e1n c\u00f3 quy\u1ec1n l\u1ef1c tuy\u1ec7t \u0111\u1ed1i trong nh\u00f3m.<\/li>\n
                • Nh\u00e0 qu\u1ea3n l\u00fd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh m\u1ed9t c\u00e1ch \u0111\u1ed9c l\u1eadp, kh\u00f4ng c\u1ea7n tham kh\u1ea3o \u00fd ki\u1ebfn c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c.<\/li>\n
                • C\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m ch\u1ec9 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 theo ch\u1ec9 th\u1ecb c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd.<\/li>\n
                • Nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed9c \u0111o\u00e1n th\u01b0\u1eddng c\u00f3 phong th\u00e1i t\u1ef1 tin, quy\u1ebft \u0111o\u00e1n v\u00e0 kh\u00f4ng ng\u1ea1i \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh t\u00e1o b\u1ea1o.<\/li>\n<\/ul>\n

                  Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o d\u00e2n ch\u1ee7<\/span><\/strong><\/h3>\n

                  Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o d\u00e2n ch\u1ee7 l\u00e0 phong c\u00e1ch l\u00e3nh \u0111\u1ea1o m\u00e0 trong \u0111\u00f3, c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a nh\u00f3m ho\u1eb7c t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c tham gia v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh. Nh\u00e0 qu\u1ea3n l\u00fd d\u00e2n ch\u1ee7 th\u01b0\u1eddng khuy\u1ebfn kh\u00edch s\u1ef1 tham gia v\u00e0 \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean, \u0111\u1ed3ng th\u1eddi l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn c\u1ee7a h\u1ecd.<\/p>\n

                  \u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a phong c\u00e1ch l\u00e3nh \u0111\u1ea1o d\u00e2n ch\u1ee7:<\/p>\n

                    \n
                  • Nh\u00e0 qu\u1ea3n l\u00fd d\u00e2n ch\u1ee7 lu\u00f4n khuy\u1ebfn kh\u00edch c\u00e1c th\u00e0nh vi\u00ean chia s\u1ebb \u00fd ki\u1ebfn v\u00e0 quan \u0111i\u1ec3m c\u1ee7a h\u1ecd. T\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1edfi m\u1edf v\u00e0 th\u00e2n thi\u1ec7n, n\u01a1i c\u00e1c th\u00e0nh vi\u00ean c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i khi \u0111\u01b0a ra \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh.<\/li>\n
                  • Lu\u00f4n t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean, ngay c\u1ea3 khi h\u1ecd kh\u00f4ng \u0111\u1ed3ng \u00fd. H\u1ecd hi\u1ec3u r\u1eb1ng m\u1ed7i ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 nh\u1eefng quan \u0111i\u1ec3m v\u00e0 kinh nghi\u1ec7m kh\u00e1c nhau, v\u00e0 nh\u1eefng \u00fd ki\u1ebfn n\u00e0y c\u00f3 th\u1ec3 \u0111\u00f3ng g\u00f3p cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a nh\u00f3m.<\/li>\n
                  • T\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp ho\u1eb7c th\u1ea3o lu\u1eadn \u0111\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean. H\u1ecd c\u0169ng trao quy\u1ec1n cho c\u00e1c th\u00e0nh vi\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh, t\u1eeb \u0111\u00f3 gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 g\u1eafn b\u00f3 v\u1edbi nh\u00f3m.<\/li>\n<\/ul>\n

                    Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u1ee7y quy\u1ec1n<\/span><\/strong><\/h3>\n

                    Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u1ee7y quy\u1ec1n l\u00e0 l\u00e0 phong c\u00e1ch m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd chia s\u1ebb quy\u1ec1n h\u1ea1n v\u00e0 tr\u00e1ch nhi\u1ec7m v\u1edbi c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c. Thay v\u00ec gi\u1eef to\u00e0n quy\u1ec1n quy\u1ebft \u0111\u1ecbnh v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng, nh\u00e0 qu\u1ea3n l\u00fd \u1ee7y quy\u1ec1n cho nh\u1eefng ng\u01b0\u1eddi d\u01b0\u1edbi quy\u1ec1n c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch \u0111\u1ed9c l\u1eadp.<\/p>\n

                    Trong phong c\u00e1ch l\u00e3nh \u0111\u1ea1o \u1ee7y quy\u1ec1n, nh\u00e0 qu\u1ea3n l\u00fd th\u01b0\u1eddng trao quy\u1ec1n cho nh\u00e2n vi\u00ean v\u00e0 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng cho ph\u00e9p h\u1ecd th\u1ec3 hi\u1ec7n s\u1ef1 s\u00e1ng t\u1ea1o, \u0111\u1ec1 xu\u1ea5t \u00fd ki\u1ebfn \u200b\u200bv\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. Nh\u00e0 qu\u1ea3n l\u00fd v\u1eabn c\u00f3 vai tr\u00f2 h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3, nh\u01b0ng h\u1ecd kh\u00f4ng can thi\u1ec7p qu\u00e1 m\u1ee9c v\u00e0o c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

                    Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o hu\u1ea5n luy\u1ec7n<\/span><\/strong><\/h3>\n

                    Phong c\u00e1ch l\u00e3nh \u0111\u1ea1o hu\u1ea5n luy\u1ec7n (Coaching Leadership Style) l\u00e0 m\u1ed9t phong c\u00e1ch l\u00e3nh \u0111\u1ea1o t\u1eadp trung v\u00e0o vi\u1ec7c ph\u00e1t tri\u1ec3n v\u00e0 n\u00e2ng cao ti\u1ec1m n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean th\u00f4ng qua vi\u1ec7c h\u01b0\u1edbng d\u1eabn, h\u1ed7 tr\u1ee3 v\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 chuy\u00ean m\u00f4n c\u1ee7a h\u1ecd. Nh\u00e0 qu\u1ea3n l\u00fd hu\u1ea5n luy\u1ec7n kh\u00f4ng ch\u1ec9 ch\u1ec9 \u0111\u1ea1o v\u00e0 qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c, m\u00e0 c\u00f2n \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t hu\u1ea5n luy\u1ec7n vi\u00ean, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng h\u1ed7 tr\u1ee3 v\u00e0 khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean th\u1ec3 hi\u1ec7n t\u1ed1i \u0111a kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh.<\/p>\n

                    \u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a phong c\u00e1ch l\u00e3nh \u0111\u1ea1o hu\u1ea5n luy\u1ec7n:<\/p>\n

                      \n
                    • \n

                      C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd theo phong c\u00e1ch n\u00e0y coi vi\u1ec7c ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. H\u1ecd d\u00e0nh th\u1eddi gian \u0111\u1ec3 hi\u1ec3u c\u00e1c \u0111i\u1ec3m m\u1ea1nh v\u00e0 \u0111i\u1ec3m y\u1ebfu c\u1ee7a nh\u00e2n vi\u00ean, c\u0169ng nh\u01b0 nh\u1eefng g\u00ec h\u1ecd c\u1ea7n \u0111\u1ec3 ph\u00e1t tri\u1ec3n.<\/p>\n<\/li>\n

                    • \n

                      Lu\u00f4n khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n. H\u1ecd t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng an to\u00e0n, n\u01a1i nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 th\u1eed nghi\u1ec7m nh\u1eefng \u0111i\u1ec1u m\u1edbi.<\/p>\n<\/li>\n

                    • \n

                      Cung c\u1ea5p h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3 cho nh\u00e2n vi\u00ean, gi\u00fap nh\u00e2n vi\u00ean x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00f3.
                      \n\t\u00a0<\/p>\n<\/li>\n<\/ul>\n

                      \n

                      Cho d\u00f9 \u00e1p d\u1ee5ng phong c\u00e1ch n\u00e0o t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c, th\u00ec s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi \u0111\u1ed9i ng\u0169 c\u1ee7a m\u00ecnh v\u1eabn n\u00ean l\u00e0 \u01b0u ti\u00ean c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd. \u0110\u1ed3ng c\u1ea3m gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd h\u00ecnh th\u00e0nh m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c v\u1edbi nh\u00e2n vi\u00ean, quan s\u00e1t v\u00e0 nh\u1eadn ra nh\u1eefng d\u1ea5u hi\u1ec7u ki\u1ec7t s\u1ee9c ho\u1eb7c v\u1ea5n \u0111\u1ec1 kh\u00f3 n\u00f3i c\u1ee7a h\u1ecd. Ph\u1ea9m ch\u1ea5t n\u00e0y cho ph\u00e9p nh\u00e0 qu\u1ea3n l\u00fd giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc khi n\u00f3 b\u00f9ng n\u1ed5. Khi\u1ebfn nh\u00e2n vi\u00ean tin t\u01b0\u1edfng v\u1edbi nh\u1eefng quy\u1ebft \u0111\u1ecbnh c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd, x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c \u0111\u1ed3ng l\u00f2ng, h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau chung.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                      M\u1ecdi t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u1ea7n m\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3, qu\u1ea3n l\u00fd v\u00e0 ki\u1ec3m so\u00e1t c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c. N\u1ebfu kh\u00f4ng, t\u1ed5 ch\u1ee9c s\u1ebd kh\u00f4ng th\u1ec3 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t. Minh ch\u1ee9ng r\u00f5 r\u00e0ng nh\u1ea5t l\u00e0 n\u0103m 2002, Google \u0111\u00e3 c\u1ed1 g\u1eafng lo\u1ea1i b\u1ecf c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd kh\u1ecfi t\u1ed5 ch\u1ee9c c\u1ee7a h\u1ecd v\u1edbi l\u00fd do h\u1ecd l\u00e0 c\u00f4ng ty c\u1ee7a \u201cengineers for engineers\u201d. Th\u1eed nghi\u1ec7m n\u00e0y ch\u1ec9 k\u00e9o d\u00e0i v\u00e0i th\u00e1ng v\u00e0 Google nh\u1eadn ra r\u1eb1ng h\u1ecd c\u1ea7n nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/8638"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=8638"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/8638\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=8638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=8638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=8638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}