{"id":8699,"date":"2023-11-29T19:20:44","date_gmt":"2023-11-29T19:20:44","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-tri-su-thay-doi-mo-hinh-nguyen-tac-quy-trinh-trien-khai.html"},"modified":"2023-12-21T15:37:35","modified_gmt":"2023-12-21T08:37:35","slug":"quan-tri-su-thay-doi-mo-hinh-nguyen-tac-quy-trinh-trien-khai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-tri-su-thay-doi-mo-hinh-nguyen-tac-quy-trinh-trien-khai.html","title":{"rendered":"Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i: M\u00f4 h\u00ecnh, nguy\u00ean t\u1eafc, quy tr\u00ecnh tri\u1ec3n khai"},"content":{"rendered":"
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Qu\u1ea3n l\u00fd thay \u0111\u1ed5i \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 th\u00e0nh c\u00f4ng quan tr\u1ecdng b\u1eadc nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o trong th\u1ebf gi\u1edbi lu\u00f4n thay \u0111\u1ed5i ng\u00e0y nay. C\u00f4ng ngh\u1ec7 kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n, xu h\u01b0\u1edbng kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i, c\u00e1c quy \u0111\u1ecbnh th\u1ecb tr\u01b0\u1eddng m\u1edbi \u0111\u01b0\u1ee3c \u0111\u01b0a ra th\u01b0\u1eddng xuy\u00ean v\u00e0 doanh nghi\u1ec7p ph\u1ea3i \u0111\u01b0\u01a1ng \u0111\u1ea7u v\u1edbi nh\u1eefng cu\u1ed9c kh\u1ee7ng ho\u1ea3ng to\u00e0n c\u1ea7u ch\u01b0a t\u1eebng c\u00f3.<\/p>\n

S\u1ef1 thay \u0111\u1ed5i quan tr\u1ecdng v\u1ec1 t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c. N\u00f3 th\u01b0\u1eddng \u0111\u00f2i h\u1ecfi nhi\u1ec1u c\u1ea5p \u0111\u1ed9 h\u1ee3p t\u00e1c v\u00e0 c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn c\u00e1c th\u1ef1c th\u1ec3 \u0111\u1ed9c l\u1eadp kh\u00e1c nhau trong m\u1ed9t t\u1ed5 ch\u1ee9c. Vi\u1ec7c ph\u00e1t tri\u1ec3n m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 thay \u0111\u1ed5i l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 gi\u00fap \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i c\u00f3 l\u1ee3i \u0111\u1ed3ng th\u1eddi gi\u1ea3m thi\u1ec3u s\u1ef1 gi\u00e1n \u0111o\u1ea1n.<\/p>\n

Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n

Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i (Change Management) l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh c\u00f3 c\u1ea5u tr\u00fac nh\u1eb1m \u0111\u1ea3m b\u1ea3o nh\u1eefng thay \u0111\u1ed5i \u0111\u01b0\u1ee3c tri\u1ec3n khai m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, an to\u00e0n v\u00e0 \u0111\u1ee7 s\u1ee9c m\u1ea1nh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c. Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i bao g\u1ed3m vi\u1ec7c chu\u1ea9n b\u1ecb, l\u00ean k\u1ebf ho\u1ea1ch, tri\u1ec3n khai, gi\u00e1m s\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c thay \u0111\u1ed5i.<\/p>\n

M\u1ee5c \u0111\u00edch c\u1ee7a m\u1ecdi s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i c\u1ee7a l\u00e0 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ph\u01b0\u01a1ng ph\u00e1p, t\u1ea1o ra s\u1ef1 thay \u0111\u1ed5i, gi\u00fap m\u1ecdi ng\u01b0\u1eddi ch\u1ea5p nh\u1eadn v\u00e0 th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i \u0111\u00f3. Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. V\u1edbi nh\u1eefng k\u1ef3 v\u1ecdng, y\u00eau c\u1ea7u b\u1eaft k\u1ecbp c\u00f4ng ngh\u1ec7 v\u00e0 quy \u0111\u1ecbnh, c\u00e1c doanh nghi\u1ec7p ph\u1ea3i li\u00ean t\u1ee5c th\u1ef1c hi\u1ec7n nh\u1eefng thay \u0111\u1ed5i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh trong th\u1ef1c ti\u1ec5n c\u1ee7a m\u00ecnh \u0111\u1ec3 gi\u1eef cho quy tr\u00ecnh kinh doanh hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi t\u1ed1i \u01b0u chi ph\u00ed.<\/p>\n

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Ngu\u1ed3n g\u1ed1c c\u1ee7a qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i<\/span><\/strong><\/h2>\n

Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i b\u1eaft ngu\u1ed3n t\u1eeb nh\u1eefng n\u0103m 1940, khi nh\u00e0 t\u00e2m l\u00fd h\u1ecdc Kurt Lewin ph\u00e1t tri\u1ec3n m\u00f4 h\u00ecnh thay \u0111\u1ed5i 3 b\u01b0\u1edbc. M\u00f4 h\u00ecnh n\u00e0y cho r\u1eb1ng s\u1ef1 thay \u0111\u1ed5i l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh di\u1ec5n ra theo ba giai \u0111o\u1ea1n:<\/p>\n

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    Giai \u0111o\u1ea1n tan r\u00e3 (unfreezing):<\/strong> Ph\u00e1 v\u1ee1 tr\u1ea1ng th\u00e1i c\u00e2n b\u1eb1ng hi\u1ec7n t\u1ea1i, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho s\u1ef1 thay \u0111\u1ed5i x\u1ea3y ra.<\/p>\n<\/li>\n

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    Giai \u0111o\u1ea1n thay \u0111\u1ed5i (moving)<\/strong>: Chuy\u1ec3n \u0111\u1ed5i sang tr\u1ea1ng th\u00e1i m\u1edbi.<\/p>\n<\/li>\n

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    Giai \u0111o\u1ea1n \u0111\u00f3ng b\u0103ng (freezing)<\/strong>: C\u1ee7ng c\u1ed1 tr\u1ea1ng th\u00e1i m\u1edbi, ng\u0103n ch\u1eb7n s\u1ef1 thay \u0111\u1ed5i quay tr\u1edf l\u1ea1i tr\u1ea1ng th\u00e1i c\u0169.<\/p>\n<\/li>\n<\/ul>\n

    M\u00f4 h\u00ecnh c\u1ee7a Lewin \u0111\u00e3 \u0111\u1eb7t n\u1ec1n m\u00f3ng cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i trong nh\u1eefng n\u0103m ti\u1ebfp theo. C\u00e1c nh\u00e0 nghi\u00ean c\u1ee9u v\u00e0 chuy\u00ean gia \u0111\u00e3 ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n c\u00e1c m\u00f4 h\u00ecnh, ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i, \u0111\u00e1p \u1ee9ng v\u1edbi nh\u1eefng nhu c\u1ea7u th\u1ef1c t\u1ebf c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c.:<\/p>\n

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      M\u00f4 h\u00ecnh ti\u1ebfp bi\u1ebfn \u0111\u1ed5i m\u1edbi (diffusion of innovation) c\u1ee7a Everett Rogers (1962): M\u00f4 h\u00ecnh n\u00e0y m\u00f4 t\u1ea3 qu\u00e1 tr\u00ecnh lan truy\u1ec1n c\u1ee7a c\u00e1c \u00fd t\u01b0\u1edfng v\u00e0 c\u00f4ng ngh\u1ec7 m\u1edbi trong x\u00e3 h\u1ed9i.<\/p>\n<\/li>\n

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      M\u00f4 h\u00ecnh chuy\u1ec3n \u0111\u1ed5i c\u1ee7a William Bridges (1979): M\u00f4 t\u1ea3 qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i c\u1ee7a con ng\u01b0\u1eddi theo b\u1ed1n giai \u0111o\u1ea1n: K\u1ebft th\u00fac, hoang mang, kh\u00e1m ph\u00e1 v\u00e0 t\u00e1i thi\u1ebft.<\/p>\n<\/li>\n

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      M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i c\u1ee7a John Kotter (1995): M\u00f4 \u00f4 t\u1ea3 8 b\u01b0\u1edbc \u0111\u1ec3 qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i th\u00e0nh c\u00f4ng.<\/p>\n<\/li>\n<\/ul>\n

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      3 D\u1ea1ng c\u1ee7a qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i<\/span><\/strong><\/h2>\n

      C\u00f3 3 d\u1ea1ng ch\u00ednh c\u1ee7a qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i, \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i d\u1ef1a tr\u00ean ph\u1ea1m vi v\u00e0 m\u1ee9c \u0111\u1ed9 \u1ea3nh h\u01b0\u1edfng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i:<\/p>\n

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        Thay \u0111\u1ed5i th\u00edch \u1ee9ng<\/strong>: L\u00e0 c\u00e1c thay \u0111\u1ed5i nh\u1ecf, d\u1ea7n d\u1ea7n, c\u00f3 t\u00ednh l\u1eb7p l\u1ea1i m\u00e0 t\u1ed5 ch\u1ee9c th\u1ef1c hi\u1ec7n nh\u1eb1m ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m, c\u1ea3i thi\u1ec7n quy tr\u00ecnh, tinh ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c th\u00edch \u1ee9ng v\u1edbi th\u1eddi gian. V\u00ed d\u1ee5: thay \u0111\u1ed5i m\u1eabu m\u00e3 s\u1ea3n ph\u1ea9m, c\u1ea3i ti\u1ebfn quy tr\u00ecnh s\u1ea3n xu\u1ea5t, \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c kinh doanh.<\/p>\n<\/li>\n

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        Thay \u0111\u1ed5i chuy\u1ec3n ti\u1ebfp<\/strong>: C\u00e1c thay \u0111\u1ed5i l\u1edbn h\u01a1n, mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c, nh\u1eb1m gi\u00fap t\u1ed5 ch\u1ee9c chuy\u1ec3n \u0111\u1ed5i sang tr\u1ea1ng th\u00e1i m\u1edbi. V\u00ed d\u1ee5: s\u00e1p nh\u1eadp, mua l\u1ea1i, t\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/p>\n<\/li>\n

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        Thay \u0111\u1ed5i chuy\u1ec3n \u0111\u1ed5i<\/strong>: Thay \u0111\u1ed5i mang t\u00ednh \u0111\u1ed9t ph\u00e1, c\u00f3 t\u00e1c \u0111\u1ed9ng s\u00e2u s\u1eafc \u0111\u1ebfn t\u1ed5 ch\u1ee9c, thay \u0111\u1ed5i c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng v\u00e0 v\u1eadn h\u00e0nh c\u1ee7a t\u1ed5 ch\u1ee9c. V\u00ed d\u1ee5: thay \u0111\u1ed5i v\u0103n h\u00f3a doanh nghi\u1ec7p, thay \u0111\u1ed5i c\u00f4ng ngh\u1ec7, thay \u0111\u1ed5i m\u00f4 h\u00ecnh kinh doanh.<\/p>\n<\/li>\n<\/ul>\n

        M\u1ed7i d\u1ea1ng thay \u0111\u1ed5i c\u00f3 nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m v\u00e0 y\u00eau c\u1ea7u qu\u1ea3n tr\u1ecb kh\u00e1c nhau. Thay \u0111\u1ed5i th\u00edch \u1ee9ng th\u01b0\u1eddng d\u1ec5 th\u1ef1c hi\u1ec7n v\u00e0 c\u00f3 t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng cao h\u01a1n, nh\u01b0ng thay \u0111\u1ed5i chuy\u1ec3n ti\u1ebfp v\u00e0 thay \u0111\u1ed5i chuy\u1ec3n \u0111\u1ed5i th\u01b0\u1eddng ph\u1ee9c t\u1ea1p v\u00e0 kh\u00f3 kh\u0103n h\u01a1n, \u0111\u00f2i h\u1ecfi s\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng v\u00e0 s\u1ef1 tham gia c\u1ee7a to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c.<\/p>\n

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        Vai tr\u00f2 c\u1ee7a qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i trong doanh nghi\u1ec7p<\/span><\/strong><\/h2>\n

        Trong th\u1ef1c t\u1ebf hi\u1ec7n nay, doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u nguy\u00ean nh\u00e2n kh\u00e1c nhau khi c\u00e2n nh\u1eafc \u0111\u1ea7u t\u01b0 v\u00e0o chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i (Change Management) c\u1ea3 \u1edf m\u1ee9c \u0111\u1ed9 vi m\u00f4 v\u00e0 v\u0129 m\u00f4. 3 Vai tr\u00f2 quan tr\u1ecdng c\u1ee7a qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i m\u00e0 doanh nghi\u1ec7p c\u1ea7n th\u1ef1c hi\u1ec7n, bao g\u1ed3m:<\/p>\n

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        • Thay \u0111\u1ed5i t\u1ed5 ch\u1ee9c c\u00e1 nh\u00e2n<\/li>\n
        • T\u1ed1i \u01b0u h\u00f3a chi ph\u00ed<\/li>\n
        • T\u0103ng c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng<\/li>\n<\/ul>\n

          Thay \u0111\u1ed5i \u1edf t\u1eebng c\u00e1 nh\u00e2n m\u1ed9t<\/span><\/strong><\/h3>\n

          Ch\u00fang ta th\u01b0\u1eddng d\u1ec5 r\u01a1i v\u00e0o c\u1ea1m b\u1eaby t\u01b0 duy v\u1ec1 s\u1ef1 thay \u0111\u1ed5i t\u1eeb g\u00f3c \u0111\u1ed9 t\u1ed5 ch\u1ee9c. V\u00ed d\u1ee5, trong qu\u00e1 tr\u00ecnh s\u00e1p nh\u1eadp ho\u1eb7c mua l\u1ea1i, l\u00e3nh \u0111\u1ea1o th\u01b0\u1eddng t\u1eadp trung v\u00e0o c\u00e1c kh\u00eda c\u1ea1nh nh\u01b0 c\u1ea5u tr\u00fac t\u00e0i ch\u00ednh, t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u ho\u1eb7c s\u1eafp x\u1ebfp v\u0103n ph\u00f2ng. Tuy nhi\u00ean, qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i t\u1ed5 ch\u1ee9c (Change Management) lu\u00f4n ph\u1ea3i b\u1eaft \u0111\u1ea7u t\u1eeb t\u1eebng c\u00e1 nh\u00e2n.<\/p>\n

          M\u1ed9t s\u1ef1 th\u1eadt r\u00f5 r\u00e0ng l\u00e0 Doanh nghi\u1ec7p kh\u00f4ng thay \u0111\u1ed5i, ch\u1ec9 c\u00f3 con ng\u01b0\u1eddi m\u1edbi thay \u0111\u1ed5i. S\u1ef1 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean l\u00e0 n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc cho s\u1ef1 thay \u0111\u1ed5i t\u1ed5 ch\u1ee9c. N\u1ebfu m\u1ed7i ng\u01b0\u1eddi kh\u00f4ng \u0111i\u1ec1u ch\u1ec9nh c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a m\u00ecnh, nh\u1eefng n\u1ed7 l\u1ef1c thay \u0111\u1ed5i trong doanh nghi\u1ec7p s\u1ebd kh\u00f4ng mang l\u1ea1i k\u1ebft qu\u1ea3.<\/p>\n

          T\u1ed1i \u01b0u h\u00f3a chi ph\u00ed<\/span><\/strong><\/h3>\n

          B\u1ecf qua kh\u00eda c\u1ea1nh con ng\u01b0\u1eddi trong qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i (Change Management) c\u00f3 th\u1ec3 g\u00e2y ra nh\u1eefng h\u1eadu qu\u1ea3 nghi\u00eam tr\u1ecdng v\u1ec1 t\u00e0i ch\u00ednh, bao g\u1ed3m:<\/p>\n

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            S\u1ef1 suy gi\u1ea3m n\u0103ng su\u1ea5t tr\u00ean quy m\u00f4 l\u1edbn<\/p>\n<\/li>\n

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            Thi\u1ebfu s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb nh\u00e0 qu\u1ea3n l\u00fd, do h\u1ecd kh\u00f4ng s\u1eb5n s\u00e0ng d\u00e0nh th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 \u1ee7ng h\u1ed9 qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i<\/p>\n<\/li>\n

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            Thi\u1ebfu s\u1ef1 tham gia c\u1ee7a c\u00e1c b\u00ean li\u00ean quan quan tr\u1ecdng trong c\u00e1c cu\u1ed9c h\u1ecdp quan tr\u1ecdng<\/p>\n<\/li>\n

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            Gi\u00e1n \u0111o\u1ea1n trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p khi\u1ebfn nh\u00e0 cung c\u1ea5p v\u00e0 kh\u00e1ch h\u00e0ng m\u1ea5t ni\u1ec1m tin v\u00e0 uy t\u00edn tr\u00ean th\u1ecb tr\u01b0\u1eddng<\/p>\n<\/li>\n

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            Tinh th\u1ea7n c\u1ee7a nh\u00e2n vi\u00ean b\u1ecb \u1ea3nh h\u01b0\u1edfng, g\u00e2y ra s\u1ef1 chia r\u1ebd v\u00e0 xung \u0111\u1ed9t n\u1ed9i b\u1ed9<\/p>\n<\/li>\n

          • \n

            T\u00ecnh tr\u1ea1ng c\u0103ng th\u1eb3ng, b\u1ed1i r\u1ed1i v\u00e0 m\u1ec7t m\u1ecfi gia t\u0103ng<\/p>\n<\/li>\n

          • \n

            Nguy c\u01a1 m\u1ea5t nh\u00e2n vi\u00ean t\u00e0i n\u0103ng do h\u1ecd c\u00f3 th\u1ec3 xin ngh\u1ec9 vi\u1ec7c<\/p>\n<\/li>\n

          • \n

            D\u1ef1 \u00e1n doanh nghi\u1ec7p c\u00f3 th\u1ec3 tr\u1ec5 h\u1ea1n, v\u01b0\u1ee3t qu\u00e1 ng\u00e2n s\u00e1ch, b\u1ecb b\u1ecf d\u1edf gi\u1eefa ch\u1eebng.<\/p>\n<\/li>\n<\/ul>\n

            \u0110\u1ec3 gi\u1ea3m thi\u1ec3u nh\u1eefng h\u1eadu qu\u1ea3 t\u00e0i ch\u00ednh nghi\u00eam tr\u1ecdng n\u00e0y, m\u1ed7i doanh nghi\u1ec7p c\u1ea7n ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i b\u1eb1ng c\u00e1ch \u0111\u1eb7t tr\u1ecdng t\u00e2m v\u00e0o y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi.<\/p>\n

            Th\u00edch nghi v\u1edbi s\u1ef1 thay \u0111\u1ed5i c\u1ee7a m\u00f4i tr\u01b0\u1eddng kinh doanh<\/span><\/strong><\/h3>\n

            M\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y c\u00e0ng thay \u0111\u1ed5i nhanh ch\u00f3ng v\u00e0 ph\u1ee9c t\u1ea1p, \u0111\u00f2i h\u1ecfi c\u00e1c doanh nghi\u1ec7p ph\u1ea3i li\u00ean t\u1ee5c thay \u0111\u1ed5i \u0111\u1ec3 th\u00edch \u1ee9ng. Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c c\u00e1c thay \u0111\u1ed5i c\u1ea7n thi\u1ebft, tri\u1ec3n khai c\u00e1c thay \u0111\u1ed5i m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng doanh nghi\u1ec7p v\u1eabn ho\u1ea1t \u0111\u1ed9ng b\u00ecnh th\u01b0\u1eddng trong qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i \u0111\u00f3.<\/p>\n

            T\u0103ng c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng<\/span><\/strong><\/h3>\n

            Thay \u0111\u1ed5i l\u00e0 m\u1ed9t \u0111\u1ed9ng l\u1ef1c quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng. Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i gi\u00fap doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c thay \u0111\u1ed5i mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c, gi\u00fap doanh nghi\u1ec7p \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u v\u00e0 nhu c\u1ea7u c\u1ee7a th\u1ecb tr\u01b0\u1eddng, \u0111\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a doanh nghi\u1ec7p trong d\u00e0i h\u1ea1n.<\/p>\n

            Theo nghi\u00ean c\u1ee9u c\u1ee7a Prosci, m\u1ed9t c\u00f4ng ty h\u00e0ng \u0111\u1ea7u v\u1ec1 qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i, \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng c\u00f3 t\u1edbi 93% c\u1ea5p l\u00e3nh \u0111\u1ea1o c\u00f3 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c qu\u1ea3n l\u00fd thay \u0111\u1ed5i \u0111\u00e3 \u0111\u1ea1t ho\u1eb7c v\u01b0\u1ee3t qua m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra tr\u01b0\u1edbc \u0111\u00f3. Trong khi \u0111\u00f3, ch\u1ec9 c\u00f3 15% ng\u01b0\u1eddi qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i k\u00e9m \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng t\u01b0\u01a1ng t\u1ef1. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i – Change Management t\u1ed1t c\u00f3 th\u1ec3 gia t\u0103ng c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng cho doanh nghi\u1ec7p l\u00ean \u0111\u1ebfn g\u1ea5p 6 l\u1ea7n.<\/p>\n

            Trong m\u00f4i tr\u01b0\u1eddng kinh doanh hi\u1ec7n nay v\u1edbi s\u1ef1 bi\u1ebfn \u0111\u1ed9ng li\u00ean t\u1ee5c, qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng ch\u1ee9c n\u0103ng kinh doanh quan tr\u1ecdng nh\u1ea5t. \u0110\u1eb7c bi\u1ec7t l\u00e0 khi:<\/p>\n

              \n
            • \u0110\u01b0a c\u00f4ng ngh\u1ec7 m\u1edbi v\u00e0o quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng<\/li>\n
            • Thay \u0111\u1ed5i ban l\u00e3nh \u0111\u1ea1o<\/li>\n
            • Thay \u0111\u1ed5i v\u0103n h\u00f3a doanh nghi\u1ec7p<\/li>\n
            • S\u00e1p nh\u1eadp v\u00e0 mua l\u1ea1i<\/li>\n
            • Kh\u1ee7ng ho\u1ea3ng kinh t\u1ebf.<\/li>\n<\/ul>\n

              \n

              3 C\u1ea5p \u0111\u1ed9 trong qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i<\/span><\/strong><\/h2>\n

              C\u00f3 ba c\u1ea5p \u0111\u1ed9 ch\u00ednh trong qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i:<\/p>\n

              C\u1ea5p \u0111\u1ed9 c\u00e1 nh\u00e2n<\/span><\/strong><\/h3>\n

              \u0110\u00e2y l\u00e0 c\u1ea5p \u0111\u1ed9 m\u00e0 s\u1ef1 thay \u0111\u1ed5i b\u1eaft \u0111\u1ea7u t\u1eeb m\u1ed7i c\u00e1 nh\u00e2n trong t\u1ed5 ch\u1ee9c. \u0110\u1ec3 th\u00e0nh c\u00f4ng trong qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i, c\u00e1c c\u00e1 nh\u00e2n c\u1ea7n nh\u1eadn th\u1ee9c v\u1ec1 l\u00fd do thay \u0111\u1ed5i, c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a n\u00f3 v\u00e0 s\u1eb5n l\u00f2ng thay \u0111\u1ed5i h\u00e0nh vi, quan \u0111i\u1ec3m v\u00e0 k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n. \u1ede c\u1ea5p \u0111\u1ed9 n\u00e0y, qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o \u0111\u1ed9ng l\u1ef1c, \u0111\u00e0o t\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n \u0111\u1ec3 h\u1ecd ch\u1ea5p nh\u1eadn v\u00e0 th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i.<\/p>\n

                \n
              • Gi\u1edbi thi\u1ec7u th\u00f4ng tin v\u1ec1 thay \u0111\u1ed5i<\/li>\n
              • \u0110\u00e0o t\u1ea1o v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 quy tr\u00ecnh m\u1edbi<\/li>\n
              • Cung c\u1ea5p h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n<\/li>\n<\/ul>\n

                C\u1ea5p \u0111\u1ed9 t\u1ed5 ch\u1ee9c<\/span><\/strong><\/h3>\n

                Thay \u0111\u1ed5i kh\u00f4ng ch\u1ec9 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1 nh\u00e2n m\u00e0 c\u00f2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c trong t\u1ed5 ch\u1ee9c. C\u00e1c nh\u00f3m c\u1ea7n ph\u1ea3i l\u00e0m vi\u1ec7c c\u00f9ng nhau \u0111\u1ec3 th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi c\u00f9ng chung tay x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng m\u1edbi. Qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i \u1edf c\u1ea5p \u0111\u1ed9 n\u00e0y bao g\u1ed3m vi\u1ec7c x\u00e2y d\u1ef1ng s\u1ef1 \u0111\u1ed3ng thu\u1eadn, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng h\u1ed7 tr\u1ee3, khuy\u1ebfn kh\u00edch s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m.<\/p>\n

                  \n
                • T\u1ea1o ra s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a thay \u0111\u1ed5i<\/li>\n
                • Ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch thay \u0111\u1ed5i to\u00e0n di\u1ec7n<\/li>\n
                • Tri\u1ec3n khai thay \u0111\u1ed5i m\u1ed9t c\u00e1ch c\u00f3 k\u1ebf ho\u1ea1ch<\/li>\n
                • \u0110o l\u01b0\u1eddng v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9<\/li>\n<\/ul>\n

                  C\u1ea5p \u0111\u1ed9 doanh nghi\u1ec7p<\/span><\/strong><\/h3>\n

                  Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i doanh nghi\u1ec7p t\u1eadp trung v\u00e0o vi\u1ec7c gi\u00fap doanh nghi\u1ec7p th\u00edch nghi v\u1edbi nh\u1eefng thay \u0111\u1ed5i trong m\u00f4i tr\u01b0\u1eddng kinh doanh. Bao g\u1ed3m vi\u1ec7c thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c, m\u00f4 h\u00ecnh kinh doanh v\u00e0 c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

                    \n
                  • \u0110\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng c\u1ee7a thay \u0111\u1ed5i \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/li>\n
                  • Ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 th\u00edch \u1ee9ng v\u1edbi thay \u0111\u1ed5i<\/li>\n
                  • Th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i c\u1ea7n thi\u1ebft<\/li>\n<\/ul>\n

                    M\u1ed7i c\u1ea5p \u0111\u1ed9 qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i c\u00f3 nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 y\u00eau c\u1ea7u ri\u00eang. Tuy nhi\u00ean, t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p \u0111\u1ed9 \u0111\u1ec1u c\u00f3 chung m\u1ee5c ti\u00eau l\u00e0 gi\u00fap m\u1ecdi ng\u01b0\u1eddi v\u00e0 t\u1ed5 ch\u1ee9c th\u00e0nh c\u00f4ng trong s\u1ef1 thay \u0111\u1ed5i. B\u1eb1ng c\u00e1ch hi\u1ec3u v\u00e0 \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i d\u01b0\u1edbi \u0111\u00e2y, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u0103ng c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng trong vi\u1ec7c tri\u1ec3n khai c\u00e1c thay \u0111\u1ed5i m\u1edbi.<\/p>\n

                    \n

                    Nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i c\u1ee7a qu\u1ea3n tr\u1ecb thay \u0111\u1ed5i<\/span><\/strong><\/h2>\n

                    Th\u1ea5u hi\u1ec3u qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i<\/span><\/strong><\/h3>\n

                    \u0110\u1ec3 th\u00e0nh c\u00f4ng trong qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c l\u1ee3i \u00edch t\u1eeb ch\u00fang, vi\u1ec7c hi\u1ec3u v\u1ec1 c\u00e1c \u0111i\u1ec1u ch\u1ec9nh l\u00e0 r\u1ea5t quan tr\u1ecdng. M\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi \u0111\u1ec3 kh\u00e1m ph\u00e1 nguy\u00ean t\u1eafc quan tr\u1ecdng n\u00e0y:<\/p>\n

                      \n
                    • \n

                      L\u00fd do c\u1ea7n thay \u0111\u1ed5i l\u00e0 g\u00ec? M\u1ee5c ti\u00eau c\u1ee7a nh\u1eefng thay \u0111\u1ed5i n\u00e0y \u0111\u01b0\u1ee3c \u0111\u1eb7t ra nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n<\/li>\n

                    • \n

                      Gi\u00e1 tr\u1ecb m\u00e0 nh\u1eefng thay \u0111\u1ed5i n\u00e0y \u0111em l\u1ea1i cho doanh nghi\u1ec7p l\u00e0 g\u00ec?<\/p>\n<\/li>\n

                    • \n

                      Nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh s\u1ebd \u1ea3nh h\u01b0\u1edfng t\u00edch c\u1ef1c \u0111\u1ebfn th\u00e0nh vi\u00ean nh\u00f3m nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n<\/li>\n

                    • \n

                      K\u1ebft qu\u1ea3 c\u1ee7a s\u1ef1 thay \u0111\u1ed5i s\u1ebd \u1ea3nh h\u01b0\u1edfng nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ebfn ph\u01b0\u01a1ng ph\u00e1p l\u00e0m vi\u1ec7c c\u1ee7a m\u1ecdi ng\u01b0\u1eddi?<\/p>\n<\/li>\n

                    • \n

                      \u0110\u1ec3 th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng s\u1ef1 thay \u0111\u1ed5i, m\u1ecdi ng\u01b0\u1eddi c\u1ea7n th\u1ef1c hi\u1ec7n nh\u1eefng h\u00e0nh \u0111\u1ed9ng g\u00ec?<\/p>\n<\/li>\n<\/ul>\n

                      \u0110\u1ea3m b\u1ea3o s\u1ef1 ph\u00f9 h\u1ee3p c\u1ee7a k\u1ebf ho\u1ea1ch thay \u0111\u1ed5i<\/span><\/strong><\/h3>\n

                      \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh hi\u1ec7u qu\u1ea3 khi qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i, c\u00f3 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 c\u1ea7n \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc nh\u01b0 sau:<\/p>\n

                        \n
                      • \n

                        S\u1ef1 h\u1ed7 tr\u1ee3<\/strong>: X\u00e1c \u0111\u1ecbnh k\u1ebf ho\u1ea1ch s\u1eed d\u1ee5ng ngu\u1ed3n h\u1ed7 tr\u1ee3 v\u00e0 t\u00e0i tr\u1ee3 \u0111\u1ec3 \u1ee7ng h\u1ed9 c\u00e1c \u0111i\u1ec1u ch\u1ec9nh.<\/p>\n<\/li>\n

                      • \n

                        S\u1ef1 tham gia<\/strong>: X\u00e1c \u0111\u1ecbnh nh\u1eefng ng\u01b0\u1eddi ph\u00f9 h\u1ee3p nh\u1ea5t gi\u00fap thi\u1ebft k\u1ebf v\u00e0 th\u1ef1c hi\u1ec7n s\u1ef1 thay \u0111\u1ed5i. Quy\u1ebft \u0111\u1ecbnh li\u1ec7u doanh nghi\u1ec7p s\u1ebd s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c n\u1ed9i b\u1ed9 trong t\u1ed5 ch\u1ee9c hay thu\u00ea c\u00e1c chuy\u00ean gia b\u00ean ngo\u00e0i.<\/p>\n<\/li>\n

                      • \n

                        S\u1ef1 quan t\u00e2m<\/strong>: \u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 trong qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i, c\u1ea7n thu h\u00fat s\u1ef1 quan t\u00e2m v\u00e0 \u1ee7ng h\u1ed9 t\u1eeb c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c. X\u00e1c \u0111\u1ecbnh c\u00e1ch gi\u00fap m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u v\u00e0 \u1ee7ng h\u1ed9 th\u00f4ng qua c\u00e1c bi\u1ec7n ph\u00e1p th\u00edch h\u1ee3p.<\/p>\n<\/li>\n

                      • \n

                        S\u1ef1 t\u00e1c \u0111\u1ed9ng<\/strong>: H\u00ecnh dung v\u1ec1 th\u00e0nh c\u00f4ng m\u00e0 doanh nghi\u1ec7p mong mu\u1ed1n. X\u00e1c \u0111\u1ecbnh nh\u1eefng t\u00e1c \u0111\u1ed9ng m\u00e0 s\u1ef1 thay \u0111\u1ed5i s\u1ebd mang l\u1ea1i v\u00e0 nh\u1eefng m\u1ee5c ti\u00eau mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/p>\n<\/li>\n<\/ul>\n

                        Th\u1ef1c hi\u1ec7n \u0111\u00fang theo k\u1ebf ho\u1ea1ch<\/span><\/strong><\/h3>\n

                        Khi l\u00ean k\u1ebf ho\u1ea1ch th\u1ef1c hi\u1ec7n s\u1ef1 thay \u0111\u1ed5i, c\u1ea7n xem x\u00e9t m\u1ed9t s\u1ed1 m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i, nh\u01b0 Quy tr\u00ecnh 8 b\u01b0\u1edbc thay \u0111\u1ed5i c\u1ee7a Kotter. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 gi\u00fap th\u1ec3 hi\u1ec7n t\u00ednh kh\u1ea9n c\u1ea5p trong k\u1ebf ho\u1ea1ch, t\u1eeb \u0111\u00f3 t\u1ea1o \u0111\u1ed9ng l\u1ef1c v\u00e0 th\u00fac \u0111\u1ea9y m\u1ecdi ng\u01b0\u1eddi \u1ee7ng h\u1ed9 v\u00e0 th\u1ef1c hi\u1ec7n \u00fd t\u01b0\u1edfng m\u1edbi. B\u1ea5t k\u1ec3 c\u00f4ng c\u1ee5 n\u00e0o doanh nghi\u1ec7p ch\u1ecdn, h\u00e3y \u0111\u1ea3m b\u1ea3o c\u00e1c y\u1ebfu t\u1ed1 sau \u0111\u00e2y \u0111\u1ec3 qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c:<\/p>\n

                          \n
                        • \n

                          \u0110\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean \u0111\u1ec1u hi\u1ec3u v\u1ec1 \u00fd ngh\u0129a c\u1ee7a s\u1ef1 thay \u0111\u1ed5i v\u00e0 t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp \u0111\u1ed1i v\u1edbi h\u1ecd<\/p>\n<\/li>\n

                        • \n

                          X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ti\u00eau ch\u00ed \u0111\u1ec3 \u0111o l\u01b0\u1eddng s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a k\u1ebf ho\u1ea1ch, th\u01b0\u1eddng xuy\u00ean r\u00e0 so\u00e1t v\u00e0 b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c<\/p>\n<\/li>\n

                        • \n

                          X\u00e1c \u0111\u1ecbnh t\u1ea5t c\u1ea3 c\u00e1c b\u00ean li\u00ean quan ch\u00ednh v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng c\u1ee7a h\u1ecd trong k\u1ebf ho\u1ea1ch<\/p>\n<\/li>\n

                        • \n

                          Ch\u1ec9 \u0111\u1ecbnh m\u1ed9t “ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n” – ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean \u00e1p d\u1ee5ng c\u00e1c k\u1ebf ho\u1ea1ch v\u00e0 ph\u01b0\u01a1ng ph\u00e1p m\u1edbi \u0111\u01b0\u1ee3c \u0111\u1ec1 ra<\/p>\n<\/li>\n

                        • \n

                          L\u00ean k\u1ebf ho\u1ea1ch \u0111\u1ec3 gi\u00fap m\u1ecdi ng\u01b0\u1eddi thay \u0111\u1ed5i c\u00e1c th\u00f3i quen, ph\u01b0\u01a1ng ph\u00e1p c\u0169 v\u00e0 \u00e1p d\u1ee5ng nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh m\u1edbi<\/p>\n<\/li>\n

                        • \n

                          \u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi lu\u00f4n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 trong su\u1ed1t qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n s\u1ef1 thay \u0111\u1ed5i.<\/p>\n<\/li>\n<\/ul>\n

                          Giao ti\u1ebfp th\u01b0\u1eddng xuy\u00ean<\/span><\/strong><\/h3>\n

                          Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 \u1ee7ng h\u1ed9 cho s\u1ef1 thay \u0111\u1ed5i. N\u00f3 gi\u00fap m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u r\u00f5 v\u1ec1 l\u00fd do, m\u1ee5c ti\u00eau v\u00e0 t\u00e1c \u0111\u1ed9ng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i. Giao ti\u1ebfp th\u01b0\u1eddng xuy\u00ean c\u0169ng gi\u00fap gi\u1ea3i quy\u1ebft c\u00e1c lo ng\u1ea1i v\u00e0 th\u1eafc m\u1eafc. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m b\u1edbt s\u1ef1 ph\u1ea3n kh\u00e1ng v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 ch\u1ea5p thu\u1eadn.<\/p>\n

                          \n<\/h3>\n

                          Khi n\u00e0o doanh nghi\u1ec7p c\u1ea7n qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i?<\/span><\/strong><\/h2>\n

                          Doanh nghi\u1ec7p c\u1ea7n qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i khi c\u00f3 nh\u1eefng thay \u0111\u1ed5i trong m\u00f4i tr\u01b0\u1eddng kinh doanh ho\u1eb7c n\u1ed9i b\u1ed9 doanh nghi\u1ec7p. Nh\u1eefng thay \u0111\u1ed5i n\u00e0y c\u00f3 th\u1ec3 l\u00e0:<\/p>\n

                            \n
                          • \n

                            Thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c kinh doanh:<\/span><\/strong> Khi doanh nghi\u1ec7p quy\u1ebft \u0111\u1ecbnh \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c kinh doanh, \u0111\u01b0a ra c\u00e1c s\u1ea3n ph\u1ea9m m\u1edbi ho\u1eb7c m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng<\/p>\n<\/li>\n

                          • \n

                            C\u1ea3i ti\u1ebfn ho\u1ea1t \u0111\u1ed9ng<\/strong><\/span>: Khi doanh nghi\u1ec7p mu\u1ed1n t\u0103ng c\u01b0\u1eddng n\u0103ng su\u1ea5t, c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u1eb7c t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh s\u1ea3n xu\u1ea5t<\/p>\n<\/li>\n

                          • \n

                            S\u00e1p nh\u1eadp v\u00e0 mua l\u1ea1i<\/strong>:<\/span> \u0110\u1ea3m b\u1ea3o t\u00ednh h\u1ee3p nh\u1ea5t v\u00e0 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u qu\u1ea3 sau khi thay \u0111\u1ed5i<\/p>\n<\/li>\n

                          • \n

                            Thay \u0111\u1ed5i quy tr\u00ecnh l\u00e0m vi\u1ec7c ho\u1eb7c chuy\u1ec3n \u0111\u1ed5i sang c\u00f4ng ngh\u1ec7 m\u1edbi<\/p>\n<\/li>\n

                          • \n

                            \u0110\u1ed1i m\u1eb7t v\u1edbi c\u1ea1nh tranh, t\u1ea1o ra l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u00e0 b\u1ea3o v\u1ec7 v\u1ecb th\u1ebf tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n<\/li>\n<\/ul>\n

                            7 B\u01b0\u1edbc trong quy tr\u00ecnh qu\u1ea3n l\u00fd s\u1ef1 thay \u0111\u1ed5i<\/span><\/strong><\/h2>\n

                            B\u01b0\u1edbc 1: \u0110\u00e1nh gi\u00e1 v\u00e0 ph\u00e2n t\u00edch<\/span><\/strong><\/h3>\n
                              \n
                            • \n

                              X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u thay \u0111\u1ed5i:<\/strong> X\u00e1c \u0111\u1ecbnh r\u00f5 l\u00fd do v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a s\u1ef1 thay \u0111\u1ed5i. S\u1ef1 thay \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n l\u00e0 do nhu c\u1ea7u n\u1ed9i t\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c hay do t\u00e1c \u0111\u1ed9ng t\u1eeb b\u00ean ngo\u00e0i? S\u1ef1 thay \u0111\u1ed5i s\u1ebd gi\u00fap t\u1ed5 ch\u1ee9c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau g\u00ec?<\/p>\n<\/li>\n

                            • \n

                              Ph\u00e2n t\u00edch t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i:<\/strong><\/span> \u0110\u00e1nh gi\u00e1 th\u1ef1c tr\u1ea1ng c\u1ee7a t\u1ed5 ch\u1ee9c, bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0: v\u0103n h\u00f3a, con ng\u01b0\u1eddi, quy tr\u00ecnh, c\u00f4ng ngh\u1ec7,… \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ea7n thay \u0111\u1ed5i.<\/p>\n<\/li>\n

                            • \n

                              Ph\u00e2n t\u00edch t\u00e1c \u0111\u1ed9ng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i:<\/strong><\/span> \u0110\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c, bao g\u1ed3m c\u1ea3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c v\u00e0 ti\u00eau c\u1ef1c.<\/p>\n<\/li>\n<\/ul>\n

                              B\u01b0\u1edbc 2: L\u00ean k\u1ebf ho\u1ea1ch<\/span><\/strong><\/h3>\n
                                \n
                              • \n

                                X\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/p>\n<\/li>\n

                              • \n

                                X\u00e1c \u0111\u1ecbnh th\u1eddi h\u1ea1n: Th\u1eddi h\u1ea1n c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng cho t\u1eebng b\u01b0\u1edbc th\u1ef1c hi\u1ec7n, \u0111\u1ea3m b\u1ea3o s\u1ef1 thay \u0111\u1ed5i \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111\u00fang ti\u1ebfn \u0111\u1ed9.<\/p>\n<\/li>\n

                              • \n

                                X\u00e1c \u0111\u1ecbnh tr\u00e1ch nhi\u1ec7m: X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho t\u1eebng b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/p>\n<\/li>\n

                              • \n

                                X\u00e1c \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c: C\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 tri\u1ec3n khai s\u1ef1 thay \u0111\u1ed5i, bao g\u1ed3m nh\u00e2n l\u1ef1c, t\u00e0i ch\u00ednh, c\u00f4ng ngh\u1ec7,…<\/p>\n<\/li>\n

                              • \n

                                Ph\u01b0\u01a1ng \u00e1n d\u1ef1 ph\u00f2ng: N\u00ean x\u00e2y d\u1ef1ng c\u00e1c ph\u01b0\u01a1ng \u00e1n d\u1ef1 ph\u00f2ng cho nh\u1eefng t\u00ecnh hu\u1ed1ng ph\u00e1t sinh ngo\u00e0i d\u1ef1 ki\u1ebfn, \u0111\u1ea3m b\u1ea3o s\u1ef1 thay \u0111\u1ed5i \u0111\u01b0\u1ee3c tri\u1ec3n khai th\u00e0nh c\u00f4ng ngay c\u1ea3 khi c\u00f3 nh\u1eefng tr\u1edf ng\u1ea1i.<\/p>\n<\/li>\n<\/ul>\n

                                B\u01b0\u1edbc 3: Truy\u1ec1n th\u00f4ng v\u00e0 \u0111\u00e0o t\u1ea1o, ph\u00e1t tri\u1ec3n nh\u00e2n s\u1ef1<\/span><\/strong><\/h3>\n

                                M\u1ee5c \u0111\u00edch c\u1ee7a vi\u1ec7c tuy\u00ean truy\u1ec1n l\u00e0 \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i, nh\u1eefng l\u1ee3i \u00edch m\u00e0 s\u1ef1 thay \u0111\u1ed5i mang l\u1ea1i v\u00e0 c\u00e1ch th\u1ee9c tri\u1ec3n khai s\u1ef1 thay \u0111\u1ed5i. C\u00e1c ho\u1ea1t \u0111\u1ed9ng tuy\u00ean truy\u1ec1n c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch th\u01b0\u1eddng xuy\u00ean, \u0111a d\u1ea1ng v\u00e0 s\u00e1ng t\u1ea1o \u0111\u1ec3 thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a m\u1ecdi ng\u01b0\u1eddi.<\/p>\n

                                \u0110\u1ed3ng th\u1eddi tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o nh\u1eb1m cung c\u1ea5p ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n s\u1ef1 thay \u0111\u1ed5i. C\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u00e0o t\u1ea1o c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u v\u00e0 tr\u00ecnh \u0111\u1ed9 c\u1ee7a t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng.<\/p>\n

                                B\u01b0\u1edbc 4: Tri\u1ec3n khai thay \u0111\u1ed5i<\/span><\/strong><\/h3>\n

                                Th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u00e3 \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch. Bao g\u1ed3m vi\u1ec7c tri\u1ec3n khai c\u00e1c thay \u0111\u1ed5i v\u1ec1 quy tr\u00ecnh, c\u00f4ng ngh\u1ec7, h\u1ec7 th\u1ed1ng, v\u0103n h\u00f3a,… Trong b\u01b0\u1edbc n\u00e0y, c\u1ea7n c\u00f3 s\u1ef1 l\u00e3nh \u0111\u1ea1o v\u00e0 cam k\u1ebft m\u1ea1nh m\u1ebd t\u1eeb c\u1ea5p l\u00e3nh \u0111\u1ea1o, \u0111i\u1ec1u n\u00e0y t\u1ea1o ra s\u1ef1 \u1ee7ng h\u1ed9 v\u00e0 h\u1ee3p t\u00e1c t\u1eeb c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c.<\/p>\n

                                B\u01b0\u1edbc 5: Theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1<\/span><\/strong><\/h3>\n
                                  \n
                                • \n

                                  X\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) \u0111\u1ec3 \u0111o l\u01b0\u1eddng s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a c\u00e1c thay \u0111\u1ed5i<\/p>\n<\/li>\n

                                • \n

                                  Thu th\u1eadp d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin v\u1ec1 ti\u1ebfn \u0111\u1ed9 th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i<\/p>\n<\/li>\n

                                • \n

                                  Ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 th\u00f4ng tin \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u1ea7n c\u1ea3i thi\u1ec7n<\/p>\n<\/li>\n

                                • \n

                                  \u0110\u01b0a ra c\u00e1c khuy\u1ebfn ngh\u1ecb \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c thay \u0111\u1ed5i<\/p>\n<\/li>\n<\/ul>\n

                                  Tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi d\u01b0\u1edbi \u0111\u00e2y c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh xem c\u00e1c thay \u0111\u1ed5i \u0111\u00e3 th\u00e0nh c\u00f4ng hay ch\u01b0a v\u00e0 c\u1ea7n th\u1ef1c hi\u1ec7n nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3:<\/p>\n

                                    \n
                                  • \n

                                    C\u00e1c thay \u0111\u1ed5i \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang ti\u1ebfn \u0111\u1ed9 v\u00e0 ng\u00e2n s\u00e1ch ch\u01b0a?<\/p>\n<\/li>\n

                                  • \n

                                    C\u00e1c thay \u0111\u1ed5i \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau mong mu\u1ed1n ch\u01b0a?<\/p>\n<\/li>\n

                                  • \n

                                    C\u00e1c thay \u0111\u1ed5i \u0111\u00e3 \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean ch\u1ea5p nh\u1eadn v\u00e0 \u1ee7ng h\u1ed9 ch\u01b0a?<\/p>\n<\/li>\n

                                  • \n

                                    C\u00e1c thay \u0111\u1ed5i \u0111\u00e3 mang l\u1ea1i l\u1ee3i \u00edch cho t\u1ed5 ch\u1ee9c ch\u01b0a?<\/p>\n<\/li>\n<\/ul>\n

                                    B\u01b0\u1edbc 6: Duy tr\u00ec s\u1ef1 h\u1ed7 tr\u1ee3<\/span><\/strong><\/h3>\n

                                    X\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng tho\u1ea3i m\u00e1i v\u00e0 m\u1edf, nh\u1eb1m t\u1ea1o s\u1ef1 h\u1ed7 tr\u1ee3 cho nh\u00e2n vi\u00ean khi th\u00edch nghi v\u1edbi c\u00e1c thay \u0111\u1ed5i, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho h\u1ecd th\u1ea3o lu\u1eadn v\u00e0 chia s\u1ebb \u00fd ki\u1ebfn. \u0110\u1ed3ng th\u1eddi, cung c\u1ea5p c\u00e1c c\u01a1 ch\u1ebf h\u1ed7 tr\u1ee3 hi\u1ec7u qu\u1ea3 trong qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i.<\/p>\n

                                    B\u01b0\u1edbc 7: C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/span><\/strong><\/h3>\n
                                      \n
                                    • \n

                                      Ti\u1ebfp t\u1ee5c theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 s\u1ef1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c thay \u0111\u1ed5i<\/p>\n<\/li>\n

                                    • \n

                                      T\u00ecm ki\u1ebfm c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1c thay \u0111\u1ed5i<\/p>\n<\/li>\n

                                    • \n

                                      Tri\u1ec3n khai c\u00e1c c\u1ea3i ti\u1ebfn m\u1edbi.<\/p>\n<\/li>\n<\/ul>\n

                                      B\u01b0\u1edbc 7 l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng trong quy tr\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i. Vi\u1ec7c th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng b\u01b0\u1edbc n\u00e0y s\u1ebd gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c thay \u0111\u1ed5i \u0111\u01b0\u1ee3c duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n theo th\u1eddi gian, mang l\u1ea1i l\u1ee3i \u00edch l\u00e2u d\u00e0i, b\u1ec1n v\u1eefng cho t\u1ed5 ch\u1ee9c.<\/p>\n

                                      \n

                                      C\u00e1c m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i ph\u1ed5 bi\u1ebfn<\/span><\/strong><\/h2>\n

                                      M\u00f4 h\u00ecnh Kurt Lewin<\/span><\/strong><\/h3>\n

                                      M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i c\u1ee7a Kurt Lewin l\u00e0 m\u1ed9t m\u00f4 h\u00ecnh ba giai \u0111o\u1ea1n bao g\u1ed3m:<\/p>\n

                                        \n
                                      • Giai \u0111o\u1ea1n 1 \u2013 \u0110\u00e0o th\u1ea3i (unfreezing)<\/strong>: \u0110\u00e2y l\u00e0 giai \u0111o\u1ea1n ph\u00e1 v\u1ee1 tr\u1ea1ng th\u00e1i c\u00e2n b\u1eb1ng hi\u1ec7n t\u1ea1i \u0111\u1ec3 t\u1ea1o ra \u0111\u1ed9ng l\u1ef1c cho s\u1ef1 thay \u0111\u1ed5i.<\/li>\n
                                      • Giai \u0111o\u1ea1n 2 \u2013 Thay \u0111\u1ed5i (moving)<\/strong>: \u0110\u00e2y l\u00e0 giai \u0111o\u1ea1n \u00e1p d\u1ee5ng nh\u1eefng thay \u0111\u1ed5i m\u1edbi.<\/li>\n
                                      • Giai \u0111o\u1ea1n 3 \u2013 C\u1ee7ng c\u1ed1 (refreezing):<\/strong> \u0110\u00e2y l\u00e0 giai \u0111o\u1ea1n c\u1ee7ng c\u1ed1 nh\u1eefng thay \u0111\u1ed5i m\u1edbi v\u00e0 ng\u0103n ch\u1eb7n ch\u00fang b\u1ecb \u0111\u1ea3o ng\u01b0\u1ee3c.<\/li>\n<\/ul>\n

                                        M\u00f4 h\u00ecnh ADKAR c\u1ee7a Prosci<\/span><\/strong><\/h3>\n

                                        M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i ADKAR bao g\u1ed3m n\u0103m giai \u0111o\u1ea1n:<\/p>\n

                                          \n
                                        • \n

                                          Nh\u1eadn th\u1ee9c (Awareness)<\/strong>: \u0110\u00e1nh gi\u00e1 nhu c\u1ea7u v\u00e0 \u0111\u1ed9 quan tr\u1ecdng c\u1ee7a vi\u1ec7c th\u1ef1c hi\u1ec7n s\u1ef1 thay \u0111\u1ed5i trong m\u1ed9t t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3.<\/p>\n<\/li>\n

                                        • \n

                                          S\u1ef1 mong mu\u1ed1n (Desire)<\/strong>: X\u00e1c \u0111\u1ecbnh \u00fd ch\u00ed v\u00e0 mong \u0111\u1ee3i c\u1ee7a t\u00e1c nh\u00e2n \u0111\u1ed1i v\u1edbi s\u1ef1 thay \u0111\u1ed5i, c\u0169ng nh\u01b0 quy\u1ebft \u0111\u1ecbnh li\u1ec7u n\u00ean \u1ee7ng h\u1ed9 hay ph\u1ea3n \u0111\u1ed1i n\u00f3.<\/p>\n<\/li>\n

                                        • \n

                                          Ki\u1ebfn th\u1ee9c (Knowledge)<\/strong>: \u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ki\u1ebfn th\u1ee9c c\u1ea7n thi\u1ebft m\u00e0 t\u00e1c nh\u00e2n c\u00f3 \u0111\u1ec3 th\u1ef1c hi\u1ec7n s\u1ef1 thay \u0111\u1ed5i.<\/p>\n<\/li>\n

                                        • \n

                                          Kh\u1ea3 n\u0103ng (Ability)<\/strong>: \u0110\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o, th\u1ef1c hi\u1ec7n v\u00e0 ho\u00e0n th\u00e0nh s\u1ef1 thay \u0111\u1ed5i t\u1eeb ph\u00eda t\u00e1c nh\u00e2n.<\/p>\n<\/li>\n

                                        • \n

                                          \u0110\u00e1nh gi\u00e1 (Reinforcement)<\/strong>: Cung c\u1ea5p \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c v\u00e0 khuy\u1ebfn kh\u00edch cho t\u00e1c nh\u00e2n trong vi\u1ec7c th\u1ef1c hi\u1ec7n s\u1ef1 thay \u0111\u1ed5i nh\u01b0 vi\u1ec7c khen th\u01b0\u1edfng.<\/p>\n<\/li>\n<\/ul>\n

                                          M\u00f4 h\u00ecnh Bridges Transition<\/span><\/strong><\/h3>\n

                                          M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i Bridges Transition bao g\u1ed3m:<\/p>\n

                                            \n
                                          • \n

                                            Giai \u0111o\u1ea1n 1 \u2013 C\u1ea3m x\u00fac (Ending)<\/strong>: C\u1ea3m x\u00fac ti\u00eau c\u1ef1c khi ph\u1ea3i r\u1eddi b\u1ecf tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i.<\/p>\n<\/li>\n

                                          • \n

                                            Giai \u0111o\u1ea1n 2 \u2013 Kh\u00f4ng gian tr\u1ed1ng (Neutral zone)<\/strong>: Tr\u1ea3i qua th\u1eddi gian chuy\u1ec3n ti\u1ebfp gi\u1eefa tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i v\u00e0 tr\u1ea1ng th\u00e1i m\u1edbi.<\/p>\n<\/li>\n

                                          • \n

                                            Giai \u0111o\u1ea1n 3 \u2013 B\u1eaft \u0111\u1ea7u l\u1ea1i (New Beginning)<\/strong>: B\u1eaft \u0111\u1ea7u ch\u1ea5p nh\u1eadn v\u00e0 th\u00edch nghi v\u1edbi tr\u1ea1ng th\u00e1i m\u1edbi.<\/p>\n<\/li>\n<\/ul>\n

                                            M\u00f4 h\u00ecnh McKinsey 7S c\u1ee7a McKinsey & Company<\/span><\/strong><\/h3>\n

                                            M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i 7S c\u1ee7a McKinsey l\u00e0 m\u1ed9t m\u00f4 h\u00ecnh t\u1ed5ng th\u1ec3 bao g\u1ed3m b\u1ea3y y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft cho s\u1ef1 thay \u0111\u1ed5i th\u00e0nh c\u00f4ng:<\/p>\n

                                              \n
                                            • \n

                                              Strategy (Chi\u1ebfn l\u01b0\u1ee3c):<\/strong> L\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 k\u1ebf ho\u1ea1ch t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh.<\/p>\n<\/li>\n

                                            • \n

                                              Structure (C\u1ea5u tr\u00fac)<\/strong>: C\u00e1ch th\u1ee9c t\u1ed5 ch\u1ee9c v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c<\/p>\n<\/li>\n

                                            • \n

                                              Systems (H\u1ec7 th\u1ed1ng)<\/strong>:Quy tr\u00ecnh, quy \u0111\u1ecbnh v\u00e0 th\u1ee7 t\u1ee5c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh t\u1ed5 ch\u1ee9c.<\/p>\n<\/li>\n

                                            • \n

                                              Skills (K\u1ef9 n\u0103ng)<\/strong>: Tr\u00ecnh \u0111\u1ed9 v\u00e0 n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean<\/p>\n<\/li>\n

                                            • \n

                                              Style (Phong c\u00e1ch)<\/strong>: C\u00e1ch th\u1ee9c l\u00e3nh \u0111\u1ea1o v\u00e0 qu\u1ea3n l\u00fd c\u1ee7a t\u1ed5 ch\u1ee9c<\/p>\n<\/li>\n

                                            • \n

                                              Staff (Nh\u00e2n vi\u00ean)<\/strong>: \u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<\/li>\n

                                            • \n

                                              Shared values (Gi\u00e1 tr\u1ecb chung)<\/strong>: Nh\u1eefng gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i m\u00e0 t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean trong t\u1ed5 ch\u1ee9c c\u00f9ng chia s\u1ebb.<\/p>\n<\/li>\n<\/ul>\n

                                              M\u1ed7i m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i \u0111\u1ec1u c\u00f3 nh\u1eefng \u01b0u \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m ri\u00eang. L\u1ef1a ch\u1ecdn m\u00f4 h\u00ecnh ph\u00f9 h\u1ee3p ph\u1ee5 thu\u1ed9c v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1, bao g\u1ed3m quy m\u00f4 v\u00e0 t\u00ednh ch\u1ea5t c\u1ee7a t\u1ed5 ch\u1ee9c, m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a thay \u0111\u1ed5i v\u00e0 m\u1ee9c \u0111\u1ed9 s\u1eb5n s\u00e0ng c\u1ee7a nh\u00e2n vi\u00ean. \u0110\u1ec3 qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i th\u00e0nh c\u00f4ng, c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea7n \u00e1p d\u1ee5ng m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n, bao g\u1ed3m c\u1ea3 vi\u1ec7c x\u00e2y d\u1ef1ng t\u1ea7m nh\u00ecn v\u00e0 k\u1ebf ho\u1ea1ch r\u00f5 r\u00e0ng, truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin hi\u1ec7u qu\u1ea3, v\u00e0 h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean trong qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i.<\/p>\n

                                              \n

                                              Th\u00e1ch th\u1ee9c trong qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i c\u1ee7a doanh nghi\u1ec7p<\/span><\/strong><\/h2>\n

                                              Giao ti\u1ebfp k\u00e9m<\/span><\/strong><\/h3>\n

                                              M\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c c\u1ea7n hi\u1ec3u t\u1ea1i sao ph\u1ea3i thay \u0111\u1ed5i v\u00e0 n\u00f3 s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u1ecd nh\u01b0 th\u1ebf n\u00e0o. Nh\u1eefng th\u00f4ng b\u00e1o v\u00e0 y\u00eau c\u1ea7u thay \u0111\u1ed5i m\u01a1 h\u1ed3 khi\u1ebfn nh\u00e2n vi\u00ean kh\u00f4ng hi\u1ec3u r\u00f5 l\u00fd do v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a s\u1ef1 thay \u0111\u1ed5i, d\u1eabn \u0111\u1ebfn s\u1ef1 kh\u00e1ng c\u1ef1 v\u00e0 kh\u00f4ng h\u1ee3p t\u00e1c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i tr\u1edf n\u00ean kh\u00f3 kh\u0103n v\u00e0 t\u1ed1n k\u00e9m h\u01a1n.<\/p>\n

                                              Thi\u1ebfu \u0111o l\u01b0\u1eddng<\/span><\/strong><\/h3>\n

                                              S\u1ef1 thay \u0111\u1ed5i kh\u00f4ng th\u1ec3 th\u00e0nh c\u00f4ng n\u1ebfu c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o kh\u00f4ng x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng l\u00e0 nh\u01b0 th\u1ebf n\u00e0o. Vi\u1ec7c thi\u1ebfu \u0111o l\u01b0\u1eddng c\u0169ng khi\u1ebfn c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb kh\u00f3 c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 trong qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i. D\u1eabn \u0111\u1ebfn vi\u1ec7c c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi, g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ti\u1ebfn \u0111\u1ed9 v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a d\u1ef1 \u00e1n.<\/p>\n

                                              H\u00e3y \u0111\u1eb7t c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) v\u00e0 s\u1ed1 li\u1ec7u \u0111\u1ec3 b\u1eaft \u0111\u1ea7u c\u0169ng nh\u01b0 c\u00e1c c\u1ed9t m\u1ed1c quan tr\u1ecdng v\u00e0 k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng mong mu\u1ed1n c\u1ee7a m\u00ecnh.<\/p>\n

                                              Kh\u00f4ng t\u1eadp trung v\u00e0o con ng\u01b0\u1eddi<\/span><\/strong><\/h3>\n

                                              Nhi\u1ec1u c\u00f4ng ty d\u00e0nh qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 l\u00ean k\u1ebf ho\u1ea1ch cho s\u1ef1 thay \u0111\u1ed5i \u0111\u1ebfn n\u1ed7i b\u1ecf b\u00ea nh\u1eefng nh\u00e2n t\u1ed1 s\u1ebd b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi n\u00f3. Ngay c\u1ea3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c thay \u0111\u1ed5i chi ti\u1ebft nh\u1ea5t c\u0169ng c\u00f3 th\u1ec3 th\u1ea5t b\u1ea1i n\u1ebfu ch\u00fang kh\u00f4ng t\u1eadp trung v\u00e0o vi\u1ec7c h\u01b0\u1edbng d\u1eabn m\u1ecdi ng\u01b0\u1eddi trong qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i. Con ng\u01b0\u1eddi v\u1eabn l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i trong vi\u1ec7c thay \u0111\u1ed5i, v\u1eady n\u00ean doanh nghi\u1ec7p c\u1ea7n b\u1eaft \u0111\u1ea7u t\u1eeb m\u1ed7i c\u00e1 nh\u00e2n c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

                                              S\u1ee3 h\u00e3i v\u00e0 xung \u0111\u1ed9t<\/span><\/strong><\/h3>\n

                                              Nh\u1eefng thay \u0111\u1ed5i trong t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n nh\u1eefng c\u1ea3m x\u00fac kh\u00f4ng ch\u1eafc ch\u1eafn v\u00e0 s\u1ee3 h\u00e3i. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn nh\u00e2n vi\u00ean tr\u00fat s\u1ef1 th\u1ea5t v\u1ecdng l\u00ean nhau. \u1ede \u0111\u00e2y, tr\u00e1ch nhi\u1ec7m c\u1ee7a ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c v\u01b0\u1ee3t qua kh\u00f3 kh\u0103n v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t. M\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u00edch c\u1ef1c ph\u1ea3i lu\u00f4n s\u1eb5n s\u00e0ng \u0111i s\u00e2u h\u01a1n v\u00e0o v\u1ea5n \u0111\u1ec1 trong khi l\u00e0m vi\u1ec7c theo c\u00e1ch qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh.<\/p>\n

                                              \u0110\u00e0o t\u1ea1o v\u00e0 h\u1ed9i nh\u1eadp kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7<\/span><\/strong><\/h3>\n

                                              Khi nh\u00e2n vi\u00ean kh\u00f4ng c\u00f3 c\u00e1c k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i m\u1edbi, h\u1ecd c\u00f3 th\u1ec3 m\u1eafc sai l\u1ea7m v\u00e0 l\u00e0m ch\u1eadm qu\u00e1 tr\u00ecnh tri\u1ec3n khai. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 k\u00e9m, m\u1ea5t kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed5n th\u1ea5t t\u00e0i ch\u00ednh. B\u00ean c\u1ea1nh \u0111\u00f3, n\u1ebfu thay \u0111\u1ed5i kh\u00f4ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch, n\u00f3 c\u00f3 th\u1ec3 th\u1ea5t b\u1ea1i ho\u00e0n to\u00e0n. D\u1eabn \u0111\u1ebfn t\u1ed1n k\u00e9m th\u1eddi gian v\u00e0 ti\u1ec1n b\u1ea1c, th\u1eadm ch\u00ed c\u00f3 th\u1ec3 g\u00e2y thi\u1ec7t h\u1ea1i cho t\u1ed5 ch\u1ee9c.<\/p>\n

                                              C\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n cung c\u1ea5p cho nh\u00e2n vi\u00ean c\u01a1 h\u1ed9i \u0111\u1ec3 th\u1ef1c h\u00e0nh c\u00e1c k\u1ef9 n\u0103ng m\u1edbi v\u00e0 nh\u1eadn ph\u1ea3n h\u1ed3i. \u0110i\u1ec1u n\u00e0y gi\u00fap h\u1ecd c\u1ee7ng c\u1ed1 c\u00e1c ki\u1ebfn th\u1ee9c, c\u1eadp nh\u1eadt k\u1ef9 n\u0103ng m\u1edbi v\u00e0 c\u1ea3m th\u1ea5y t\u1ef1 tin h\u01a1n khi th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i.<\/p>\n

                                              Thi\u1ebfu \u0111\u1ed9ng l\u1ef1c<\/span><\/strong><\/h3>\n

                                              C\u00e1c t\u1ed5 ch\u1ee9c th\u01b0\u1eddng m\u1eafc sai l\u1ea7m khi n\u1edbi l\u1ecfng s\u00e1ng ki\u1ebfn \u200b\u200bthay \u0111\u1ed5i qu\u00e1 s\u1edbm, \u0111i\u1ec1u n\u00e0y d\u1ec5 khi\u1ebfn qu\u00e1 tr\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i th\u1ea5t b\u1ea1i. C\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n cung c\u1ea5p s\u1ef1 \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n cho nh\u00e2n vi\u00ean, gi\u00fap h\u1ecd ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng, ki\u1ebfn th\u1ee9c c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u00e0nh c\u00f4ng trong m\u00f4i tr\u01b0\u1eddng m\u1edbi. X\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng tin c\u1eady v\u00e0 c\u1edfi m\u1edf, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft cho nh\u00e2n vi\u00ean.<\/p>\n

                                              \"Th\u00e1ch<\/p>\n

                                              Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i hi\u1ec7u qu\u1ea3<\/span><\/strong><\/h2>\n

                                              X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng<\/span><\/strong><\/h3>\n

                                              M\u1ecdi s\u00e1ng ki\u1ebfn \u200b\u200bqu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng. M\u1ee5c ti\u00eau r\u00f5 r\u00e0ng s\u1ebd gi\u00fap c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd x\u00e1c \u0111\u1ecbnh h\u01b0\u1edbng \u0111i v\u00e0 c\u00e1c b\u01b0\u1edbc c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 thay \u0111\u1ed5i. Gi\u00fap qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i di\u1ec5n ra m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng. \u0110\u1ed3ng th\u1eddi t\u1ea1o s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 \u1ee7ng h\u1ed9 cho qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i.<\/p>\n

                                              \u0110\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng trong qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n l\u01b0u \u00fd:<\/p>\n

                                                \n
                                              • \n

                                                M\u1ee5c ti\u00eau ph\u1ea3i c\u1ee5 th\u1ec3, \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c, ph\u00f9 h\u1ee3p v\u00e0 c\u00f3 th\u1eddi h\u1ea1n.<\/p>\n<\/li>\n

                                              • \n

                                                M\u1ee5c ti\u00eau ph\u1ea3i \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<\/li>\n

                                              • \n

                                                M\u1ee5c ti\u00eau ph\u1ea3i \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 cho m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c<\/p>\n<\/li>\n<\/ul>\n

                                                >> <\/em>:\u00a0M\u1ee5c ti\u00eau SMART l\u00e0 g\u00ec? Nguy\u00ean t\u1eafc v\u00e0 c\u00e1ch \u0111\u1eb7t m\u1ee5c ti\u00eau smart<\/p>\n

                                                B\u1eaft \u0111\u1ea7u t\u1eeb c\u1ea5p l\u00e3nh \u0111\u1ea1o<\/span><\/strong><\/h3>\n
                                                  \n
                                                • \n

                                                  L\u00e3nh \u0111\u1ea1o c\u1ea5p cao l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 quy\u1ec1n l\u1ef1c v\u00e0 \u1ea3nh h\u01b0\u1edfng l\u1edbn nh\u1ea5t \u0111\u1ebfn t\u1ed5 ch\u1ee9c. H\u1ecd c\u00f3 th\u1ec3 t\u1ea1o ra t\u1ea7m nh\u00ecn v\u00e0 v\u1ebd ra b\u1ee9c tranh to\u00e0n c\u1ea3nh cho s\u1ef1 thay \u0111\u1ed5i.<\/p>\n<\/li>\n

                                                • \n

                                                  L\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p v\u1ec1 s\u1ef1 thay \u0111\u1ed5i m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 thuy\u1ebft ph\u1ee5c. Gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u r\u00f5 l\u00fd do v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a s\u1ef1 thay \u0111\u1ed5i, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u s\u1ef1 kh\u00e1ng c\u1ef1.<\/p>\n<\/li>\n

                                                • \n

                                                  C\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft cho s\u1ef1 thay \u0111\u1ed5i<\/p>\n<\/li>\n<\/ul>\n

                                                  Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 c\u1ea5p th\u1ea5p h\u01a1n trong t\u1ed5 ch\u1ee9c kh\u00f4ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i. S\u1ef1 thay \u0111\u1ed5i ch\u1ec9 c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng khi c\u00f3 s\u1ef1 tham gia v\u00e0 \u1ee7ng h\u1ed9 c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p trong t\u1ed5 ch\u1ee9c. Do \u0111\u00f3, c\u1ea7n c\u00f3 s\u1ef1 ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd gi\u1eefa c\u1ea5p l\u00e3nh \u0111\u1ea1o v\u00e0 c\u00e1c c\u1ea5p th\u1ea5p h\u01a1n trong qu\u00e1 tr\u00ecnh qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i.<\/p>\n

                                                  Khuy\u1ebfn kh\u00edch tr\u00f2 chuy\u1ec7n v\u00e0 giao ti\u1ebfp th\u01b0\u1eddng xuy\u00ean<\/span><\/strong><\/h3>\n

                                                  Quan h\u1ec7 nh\u00e2n vi\u00ean c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn \u0111\u1ebfn vi\u1ec7c khuy\u1ebfn kh\u00edch c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u01b0\u1edbc, trong v\u00e0 sau khi nh\u1eefng thay \u0111\u1ed5i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n. Giao ti\u1ebfp l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 th\u00e0nh c\u00f4ng trong b\u1ea5t k\u1ef3 qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i n\u00e0o. N\u00f3 gi\u00fap m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u \u0111\u01b0\u1ee3c l\u00fd do v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i, \u0111\u1ed3ng th\u1eddi gi\u1ea3m thi\u1ec3u s\u1ef1 kh\u00e1ng c\u1ef1 v\u00e0 t\u0103ng s\u1ef1 \u1ee7ng h\u1ed9.<\/p>\n

                                                  >> <\/strong><\/em>:\u00a0K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec? C\u00e1ch c\u1ea3i thi\u1ec7n giao ti\u1ebfp hi\u1ec7u qu\u1ea3<\/p>\n

                                                  Trao quy\u1ec1n cho nh\u00e2n vi\u00ean<\/span><\/strong><\/h3>\n

                                                  Trao quy\u1ec1n cho nh\u00e2n vi\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i b\u1eb1ng c\u00e1ch cho h\u1ecd quy\u1ec1n t\u1ef1 do \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a ri\u00eang m\u00ecnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c \u00fd t\u01b0\u1edfng m\u1edbi. N\u1ebfu nh\u00e2n vi\u00ean kh\u00f4ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c trao quy\u1ec1n, m\u1ee9c \u0111\u1ed9 g\u1eafn k\u1ebft s\u1ebd gi\u1ea3m xu\u1ed1ng v\u00e0 d\u1eabn \u0111\u1ebfn vi\u1ec7c ph\u1ea3n \u0111\u1ed1i s\u1ef1 thay \u0111\u1ed5i.<\/p>\n

                                                  Khuy\u1ebfn kh\u00edch chia s\u1ebb ki\u1ebfn \u200b\u200bth\u1ee9c<\/span><\/strong><\/h3>\n

                                                  M\u1ed9t s\u1ed1 nh\u00e2n vi\u00ean s\u1ebd h\u1ecdc h\u1ecfi v\u00e0 th\u00edch \u1ee9ng v\u1edbi s\u1ef1 thay \u0111\u1ed5i nhanh h\u01a1n nh\u1eefng ng\u01b0\u1eddi kh\u00e1c. Ch\u00ednh v\u00ec v\u1eady, vi\u1ec7c chia s\u1ebb ki\u1ebfn \u200b\u200bth\u1ee9c gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 \u0111\u1ea9y nhanh qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp n\u00e0y m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3.<\/p>\n

                                                  T\u1eadp trung v\u00e0o con ng\u01b0\u1eddi<\/span><\/strong><\/h3>\n

                                                  Con ng\u01b0\u1eddi l\u00e0 n\u00f2ng c\u1ed1t c\u1ee7a m\u1ecdi s\u1ef1 thay \u0111\u1ed5i. Qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i hi\u1ec7u qu\u1ea3 \u0111\u00f2i h\u1ecfi s\u1ef1 tham gia t\u00edch c\u1ef1c v\u00e0 \u1ee7ng h\u1ed9 t\u1eeb ph\u00eda nh\u00e2n vi\u00ean. Con ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c c\u1ea7n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u00e0 \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u1ec1 nh\u1eefng thay \u0111\u1ed5i s\u1eafp x\u1ea3y ra, l\u1ee3i \u00edch c\u1ee7a nh\u1eefng thay \u0111\u1ed5i \u0111\u00f3 v\u00e0 c\u00e1ch th\u1ee9c \u0111\u1ec3 th\u00edch \u1ee9ng.<\/p>\n

                                                  C\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean c\u00f3 \u0111\u1ee7 ki\u1ebfn th\u1ee9c, k\u1ef9 n\u0103ng v\u00e0 t\u00e0i nguy\u00ean \u0111\u1ec3 th\u00edch nghi v\u1edbi s\u1ef1 thay \u0111\u1ed5i. N\u1ebfu kh\u00f4ng t\u1eadp trung v\u00e0o con ng\u01b0\u1eddi, qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i s\u1ef1 kh\u00e1ng c\u1ef1, s\u1ef1 thi\u1ebfu h\u1ee9ng th\u00fa v\u00e0 gi\u1ea3m hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c trong t\u1ed5 ch\u1ee9c.<\/p>\n

                                                  X\u00e2y d\u1ef1ng v\u0103n h\u00f3a minh b\u1ea1ch<\/span><\/strong><\/h3>\n

                                                  S\u1ef1 thay \u0111\u1ed5i th\u01b0\u1eddng \u0111i k\u00e8m v\u1edbi s\u1ef1 kh\u00f4ng ch\u1eafc ch\u1eafn, lo l\u1eafng v\u00e0 th\u1eadm ch\u00ed l\u00e0 s\u1ee3 h\u00e3i. Vi\u1ec7c x\u00e2y d\u1ef1ng v\u0103n h\u00f3a minh b\u1ea1ch s\u1ebd gi\u00fap gi\u1ea3m thi\u1ec3u nh\u1eefng c\u1ea3m x\u00fac ti\u00eau c\u1ef1c n\u00e0y, t\u1eeb \u0111\u00f3 gi\u00fap qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i di\u1ec5n ra thu\u1eadn l\u1ee3i h\u01a1n.<\/p>\n

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                                                  • \n

                                                    T\u0103ng c\u01b0\u1eddng s\u1ef1 tin t\u01b0\u1edfng v\u00e0 \u0111\u1ed3ng thu\u1eadn<\/strong>: S\u1ef1 minh b\u1ea1ch s\u1ebd gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 l\u00fd do v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a s\u1ef1 thay \u0111\u1ed5i. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap h\u1ecd tin t\u01b0\u1edfng v\u00e0o s\u1ef1 thay \u0111\u1ed5i v\u00e0 \u0111\u1ed3ng thu\u1eadn v\u1edbi nh\u1eefng thay \u0111\u1ed5i \u0111\u00f3.<\/p>\n<\/li>\n

                                                  • \n

                                                    Th\u00fac \u0111\u1ea9y s\u1ef1 tham gia v\u00e0 s\u00e1ng t\u1ea1o<\/strong><\/span>: Khi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c tin t\u01b0\u1edfng v\u00e0 \u0111\u01b0\u1ee3c trao quy\u1ec1n, h\u1ecd s\u1ebd c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng tham gia v\u00e0 \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn cho s\u1ef1 thay \u0111\u1ed5i. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i tr\u1edf n\u00ean hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<\/li>\n

                                                  • \n

                                                    Gi\u1ea3m thi\u1ec3u s\u1ef1 kh\u00e1ng c\u1ef1<\/strong><\/span>: S\u1ef1 minh b\u1ea1ch s\u1ebd gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng t\u00e1c \u0111\u1ed9ng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap h\u1ecd gi\u1ea3m thi\u1ec3u s\u1ef1 kh\u00e1ng c\u1ef1 v\u00e0 s\u1eb5n s\u00e0ng ch\u1ea5p nh\u1eadn s\u1ef1 thay \u0111\u1ed5i.<\/p>\n<\/li>\n<\/ul>\n

                                                    \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i<\/span><\/strong><\/h3>\n

                                                    Trong b\u1ed1i c\u1ea3nh c\u00f4ng ngh\u1ec7 b\u00f9ng n\u1ed5 m\u1ea1nh m\u1ebd c\u00f9ng c\u00f4ng cu\u1ed9c chuy\u1ec3n \u0111\u1ed5i s\u1ed1, c\u00e1c doanh nghi\u1ec7p gi\u1edd \u0111\u00e2y ph\u1ea3i ch\u1ee7 \u0111\u1ed9ng th\u00edch \u1ee9ng v\u00e0 \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o h\u1ec7 th\u1ed1ng v\u1eadn h\u00e0nh c\u1ee7a m\u00ecnh. C\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 th\u1ee7 c\u00f4ng, thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u, theo d\u00f5i ti\u1ebfn \u0111\u1ed9 th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n thay \u0111\u1ed5i.<\/p>\n

                                                    C\u00f4ng ngh\u1ec7 c\u0169ng gi\u00fap nh\u00e2n vi\u00ean tham gia v\u00e0o qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i, chia s\u1ebb \u00fd ki\u1ebfn v\u00e0 ph\u1ea3n h\u1ed3i. Gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft s\u1edbm c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro th\u1ea5t b\u1ea1i c\u1ee7a d\u1ef1 \u00e1n thay \u0111\u1ed5i.<\/p>\n

                                                    >> <\/strong><\/em>:\u00a0Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 g\u00ec? Xu h\u01b0\u1edbng 4.0: Digital Transformation<\/p>\n

                                                    \n

                                                    Trong b\u1ed1i c\u1ea3nh th\u1ebf gi\u1edbi \u0111ang thay \u0111\u1ed5i nhanh ch\u00f3ng, qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh quan tr\u1ecdng gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c th\u00edch \u1ee9ng v\u00e0 ph\u00e1t tri\u1ec3n. Trong \u0111\u00f3, c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n trang b\u1ecb cho m\u00ecnh nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng v\u1ec1 qu\u1ea3n tr\u1ecb s\u1ef1 thay \u0111\u1ed5i \u0111\u1ec3 d\u1eabn d\u1eaft t\u1ed5 ch\u1ee9c v\u01b0\u1ee3t qua nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                                                    Qu\u1ea3n l\u00fd thay \u0111\u1ed5i \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 th\u00e0nh c\u00f4ng quan tr\u1ecdng b\u1eadc nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o trong th\u1ebf gi\u1edbi lu\u00f4n thay \u0111\u1ed5i ng\u00e0y nay. C\u00f4ng ngh\u1ec7 kh\u00f4ng ng\u1eebng ph\u00e1t tri\u1ec3n, xu h\u01b0\u1edbng kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i, c\u00e1c quy \u0111\u1ecbnh th\u1ecb tr\u01b0\u1eddng m\u1edbi \u0111\u01b0\u1ee3c \u0111\u01b0a ra th\u01b0\u1eddng xuy\u00ean v\u00e0 doanh nghi\u1ec7p ph\u1ea3i \u0111\u01b0\u01a1ng \u0111\u1ea7u v\u1edbi nh\u1eefng cu\u1ed9c kh\u1ee7ng ho\u1ea3ng to\u00e0n c\u1ea7u ch\u01b0a t\u1eebng c\u00f3.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/8699"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=8699"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/8699\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=8699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=8699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=8699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}