{"id":9033,"date":"2023-11-29T09:25:29","date_gmt":"2023-11-29T09:25:29","guid":{"rendered":"https:\/\/masterskills.org\/blog\/10-ky-nang-can-co-de-tro-thanh-nha-quan-tri-xuat-sac.html"},"modified":"2023-12-21T16:30:10","modified_gmt":"2023-12-21T09:30:10","slug":"10-ky-nang-can-co-de-tro-thanh-nha-quan-tri-xuat-sac","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/10-ky-nang-can-co-de-tro-thanh-nha-quan-tri-xuat-sac.html","title":{"rendered":"10 K\u1ef8 N\u0102NG C\u1ea6N C\u00d3 \u0110\u1ec2 TR\u1ede TH\u00c0NH NH\u00c0 QU\u1ea2N TR\u1eca XU\u1ea4T S\u1eaeC"},"content":{"rendered":"
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K\u1ef9 n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb l\u00e0 nh\u1eefng ph\u1ea9m ch\u1ea5t gi\u00fap h\u1ecd ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch hi\u1ec7u su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng. Robert L. Katz x\u00e1c \u0111\u1ecbnh ba b\u1ed9 k\u1ef9 n\u0103ng quan tr\u1ecdng cho m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb th\u00e0nh c\u00f4ng l\u00e0 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n, k\u1ef9 n\u0103ng nh\u00e2n s\u1ef1 v\u00e0 k\u1ef9 n\u0103ng nh\u1eadn th\u1ee9c, t\u01b0 duy.\u00a0<\/p>\n

T\u1ea7m quan tr\u1ecdng c\u00e1c k\u1ef9 n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/span><\/strong><\/h2>\n

M\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb khi s\u1edf h\u1eefu k\u1ef9 n\u0103ng t\u1ed1t s\u1ebd gi\u00fap h\u1ecd t\u1ea1o ra s\u1ef1 kh\u00e1c bi\u1ec7t v\u00e0 c\u00f3 th\u1ec3 kh\u1eb3ng \u0111\u1ecbnh b\u1ea3n th\u00e2n. B\u00ean c\u1ea1nh \u0111\u00f3, nh\u00e0 qu\u1ea3n tr\u1ecb<\/strong> s\u1ebd d\u1ec5 d\u00e0ng n\u1eafm r\u00f5 \u0111\u01b0\u1ee3c nh\u1eefng vi\u1ec7c m\u00ecnh c\u1ea7n l\u00e0m, x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau h\u01b0\u1edbng \u0111\u1ebfn, \u0111\u00e1nh gi\u00e1 v\u1ea5n \u0111\u1ec1 v\u00e0 ch\u1ecdn l\u1ef1a gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u trong nh\u1eefng t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd, nh\u01b0 v\u1eady s\u1ebd gi\u00fap h\u1ecd ho\u1ea1t \u0111\u1ed9ng n\u0103ng su\u1ea5t h\u01a1n.<\/p>\n

\u0110\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c, khi s\u1edf h\u1eefu m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 k\u1ef9 n\u0103ng t\u1ed1t s\u1ebd gi\u00fap b\u1ed9 m\u00e1y c\u00f4ng ty v\u1eadn h\u00e0nh tr\u01a1n tru v\u00e0 ch\u1eb7t ch\u1ebd h\u01a1n. C\u1ee5 th\u1ec3 nh\u01b0 vi\u1ec7c k\u1ebft n\u1ed1i c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c v\u1edbi nhau, truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin cho c\u1ea5p d\u01b0\u1edbi th\u1ebf n\u00e0o cho d\u1ec5 hi\u1ec3u, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 sao cho hi\u1ec7u qu\u1ea3, \u0111\u00fang ng\u01b0\u1eddi, \u0111\u00fang vi\u1ec7c.<\/p>\n

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Top 3 k\u1ef9 n\u0103ng quan tr\u1ecdng c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb<\/span><\/strong><\/h2>\n

1. K\u1ef9 n\u0103ng chuy\u00ean m\u00f4n (Technical Skills)<\/span><\/strong><\/h3>\n

Nh\u00f3m k\u1ef9 n\u0103ng k\u1ef9 thu\u1eadt (Technical Skills) hay k\u1ef9 n\u0103ng c\u1ee9ng\u00a0l\u00e0 t\u1ed5ng th\u1ec3 nh\u1eefng t\u00e0i n\u0103ng, chuy\u00ean m\u00f4n c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n s\u1edf h\u1eefu \u0111\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 ho\u1eb7c x\u1eed l\u00fd c\u00f4ng vi\u1ec7c nh\u1ea5t \u0111\u1ecbnh. K\u1ef9 n\u0103ng n\u00e0y kh\u00f4ng ph\u1ea3i l\u00e0 k\u1ef9 n\u0103ng m\u1ec1m, \u0111\u00e2y l\u00e0 kh\u1ea3 n\u0103ng m\u00e0 m\u1ed9t c\u00e1 nh\u00e2n c\u00f3 \u0111\u01b0\u1ee3c khi tr\u1ea3i qua h\u1ecdc t\u1eadp, th\u1ef1c h\u00e0nh, th\u1ef1c nghi\u1ec7m.<\/p>\n

V\u00ed d\u1ee5:<\/strong><\/p>\n

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  • M\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f4ng x\u01b0\u1edfng, nh\u00e0 m\u00e1y s\u1ebd c\u1ea7n c\u00f3 chuy\u00ean m\u00f4n, hi\u1ec3u bi\u1ebft v\u1ec1 m\u00e1y m\u00f3c, v\u1eadn h\u00e0nh, k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd, \u0111i\u1ec1u ph\u1ed1i c\u00e1c ca l\u00e0m vi\u1ec7c,\u2026<\/li>\n
  • Qu\u1ea3n l\u00fd v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m l\u0129nh v\u1ef1c c\u00f4ng ngh\u1ec7 \u0111\u00f2i h\u1ecfi m\u1ed9t ng\u01b0\u1eddi c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng v\u1ec1 k\u1ef9 thu\u1eadt m\u00e1y t\u00ednh, am hi\u1ec3u, c\u1eadp nh\u1eadt xu h\u01b0\u1edbng v\u1ec1 c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi,\u2026<\/li>\n<\/ul>\n

    Trong th\u1ef1c t\u1ebf, kh\u00e1i ni\u1ec7m \u201ctechnical skills\u201d kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng m\u00e1y m\u00f3c, c\u00f4ng c\u1ee5 k\u1ef9 thu\u1eadt, m\u00e0 \u0111\u00e2y l\u00e0 k\u1ef9 n\u0103ng \u0111\u00f2i h\u1ecfi c\u1ea3 vi\u1ec7c t\u1ea1o ra nh\u1eefng s\u1ea3n ph\u1ea9m m\u1edbi, kh\u1ea3 n\u0103ng b\u00e1n h\u00e0ng, b\u00e1n d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m.<\/p>\n

    Nh\u00e0 qu\u1ea3n tr\u1ecb \u1edf v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c n\u00e0o c\u0169ng s\u1ebd c\u1ea7n s\u1ef1 am hi\u1ec3u s\u00e2u s\u1eafc v\u00e0 l\u00e0 chuy\u00ean gia \u1edf l\u0129nh v\u1ef1c \u0111\u00f3. Nh\u00f3m k\u1ef9 n\u0103ng n\u00e0y r\u1ea5t quan tr\u1ecdng, ch\u1ec9 khi c\u00f3 kh\u1ea3 n\u0103ng chuy\u00ean m\u00f4n \u0111\u1ec3 x\u1eed l\u00fd c\u00f4ng vi\u1ec7c th\u00ec nh\u00e0 qu\u1ea3n tr\u1ecb m\u1edbi c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t t\u1ed1i \u0111a. \u0110\u1ed3ng th\u1eddi, ch\u1ec9 khi c\u00f3 kh\u1ea3 n\u0103ng chuy\u00ean m\u00f4n, nh\u00e0 qu\u1ea3n tr\u1ecb m\u1edbi c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3, h\u01b0\u1edbng d\u1eabn hay \u0111i\u1ec1u ph\u1ed1i c\u00f4ng vi\u1ec7c cho c\u00e1c nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi.<\/p>\n

    B\u00ean c\u1ea1nh \u0111\u00f3, k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n c\u0169ng gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c uy t\u00edn, ni\u1ec1m tin v\u1edbi nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh. \u00cdt m\u1ed9t nh\u00e2n vi\u00ean n\u00e0o c\u1ea3m th\u1ea5y tin t\u01b0\u1edfng ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o kh\u00f4ng c\u00f3 n\u0103ng l\u1ef1c, s\u1ef1 hi\u1ec3u bi\u1ebft v\u1ec1 l\u0129nh v\u1ef1c, s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

    Nh\u00f3m k\u1ef9 n\u0103ng technical skills \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng cho c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea5p trung. Tr\u00ean th\u1ef1c t\u1ebf, c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea5p cao c\u00f3 th\u1ec3 hi\u1ec3u bi\u1ebft, c\u00f3 kh\u1ea3 n\u0103ng chuy\u00ean m\u00f4n nh\u01b0ng c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u00f2i h\u1ecfi qu\u00e1 s\u00e2u s\u1eafc. Qu\u1ea3n l\u00fd c\u1ea5p cao th\u01b0\u1eddng x\u00e2y d\u1ef1ng nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c t\u1ed5ng th\u1ec3, \u0111a d\u1ea1ng v\u00e0 r\u1ed9ng h\u01a1n so v\u1edbi nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea5p trung.<\/p>\n

    V\u00ed d\u1ee5:<\/strong> N\u1ebfu c\u00f4ng ty ho\u1ea1t \u0111\u1ed9ng v\u1ec1 m\u1ea3ng c\u00f4ng ngh\u1ec7, cung c\u1ea5p c\u00e1c ph\u1ea7n m\u1ec1m, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ea5p trung nh\u01b0 tr\u01b0\u1edfng ph\u00f2ng c\u00f4ng ngh\u1ec7, tr\u01b0\u1edfng ph\u00f2ng s\u1ea3n ph\u1ea9m, tr\u01b0\u1edfng ph\u00f2ng b\u1ea3o tr\u00ec, b\u1ea3o h\u00e0nh l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n v\u1ec1 k\u1ef9 thu\u1eadt gi\u1ecfi nh\u1ea5t ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 t\u1ed5ng gi\u00e1m \u0111\u1ed1c.<\/p>\n

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    2. K\u1ef9 n\u0103ng nh\u1eadn th\u1ee9c v\u00e0 t\u01b0 duy (Conceptual Skills)<\/strong><\/span><\/h3>\n

    K\u1ef9 n\u0103ng nh\u1eadn th\u1ee9c v\u00e0 t\u01b0 duy (Conceptual Skills) l\u00e0 kh\u1ea3 n\u0103ng h\u00ecnh th\u00e0nh \u00fd t\u01b0\u1edfng, s\u1ef1 s\u00e1ng t\u1ea1o, c\u00e1i nh\u00ecn s\u00e2u s\u1eafc, \u0111a chi\u1ec1u c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb v\u1ec1 c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p \u0111\u1ec3 t\u1ea1o ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c, gi\u1ea3i ph\u00e1p \u0111\u1ed9c \u0111\u00e1o, kh\u00e1c bi\u1ec7t cho doanh nghi\u1ec7p.<\/p>\n

    K\u1ef9 n\u0103ng t\u01b0 duy \u0111\u00f2i h\u1ecfi nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n \u0111\u1eb7t m\u00ecnh v\u00e0o nh\u1eefng t\u00ecnh hu\u1ed1ng gi\u1ea3 \u0111\u1ecbnh, th\u00fac \u0111\u1ea9y h\u1ecd nh\u00ecn nh\u1eadn c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p c\u1ee7a t\u1ed5 ch\u1ee9c th\u00f4ng qua b\u1ee9c tranh t\u1ed5ng th\u1ec3, sau \u0111\u00f3 t\u00ecm ra gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng h\u1ecd h\u00e0nh \u0111\u1ed9ng.<\/p>\n

    Nh\u00f3m k\u1ef9 n\u0103ng n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea5p cao. N\u00f3 \u0111\u00f2i h\u1ecfi h\u1ecd ph\u1ea3i th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c ph\u01b0\u01a1ng h\u01b0\u1edbng, chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p, c\u00f3 kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch, \u0111\u00e1nh gi\u00e1, d\u1ef1 \u0111o\u00e1n cho c\u00e1c t\u00ecnh hu\u1ed1ng r\u1ee7i ro c\u00f3 th\u1ec3 x\u1ea3y \u0111\u1ebfn trong t\u01b0\u01a1ng lai.<\/p>\n

    V\u00ed d\u1ee5: <\/strong>D\u1ecbch b\u1ec7nh Covid \u1eadp \u0111\u1ebfn v\u00e0 \u1ea3nh h\u01b0\u1edfng nghi\u00eam tr\u1ecdng \u0111\u1ebfn ng\u00e0nh h\u00e0ng s\u1ea3n xu\u1ea5t \u00e1o thun c\u1ee7a doanh nghi\u1ec7p A. Nh\u00e0 qu\u1ea3n tr\u1ecb nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c nh\u1eefng th\u00e1ch th\u1ee9c v\u00e0 c\u1ea3 c\u01a1 h\u1ed9i v\u00e0o th\u1eddi \u0111i\u1ec3m \u0111\u00f3 khi c\u00f4ng ty chuy\u1ec3n h\u01b0\u1edbng sang s\u1ea3n xu\u1ea5t c\u00e1c s\u1ea3n ph\u1ea9m kh\u1ea9u trang v\u1ea3i \u0111a d\u1ea1ng, ph\u00f9 h\u1ee3p theo t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng nh\u1ecf tu\u1ed5i, tr\u1ebb tu\u1ed5i, trung ni\u00ean\u2026\u00a0<\/p>\n

    Nh\u1edd k\u1ef9 n\u0103ng nh\u1eadn th\u1ee9c v\u00e0 t\u01b0 duy, bi\u1ebft \u0111i\u1ec1u ch\u1ec9nh ph\u01b0\u01a1ng h\u01b0\u1edbng cho ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u, th\u1eddi \u0111i\u1ec3m, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 gi\u00fap c\u00f4ng ty v\u01b0\u1ee3t qua c\u00e1c giai \u0111o\u1ea1n kh\u00f3 kh\u0103n. Ho\u1eb7c khi nh\u1eadn th\u1ea5y c\u01a1 h\u1ed9i, nh\u00e0 qu\u1ea3n tr\u1ecb c\u0169ng gi\u00fap c\u00f4ng ty c\u00f3 th\u1ec3 nhanh ch\u00f3ng n\u1eafm b\u1eaft v\u00e0 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t tr\u1ed9i.<\/p>\n

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    3. K\u1ef9 n\u0103ng nh\u00e2n s\u1ef1 (Human or Interpersonal Managerial Skills)<\/span><\/strong><\/h3>\n

    Human or Interpersonal Managerial Skills hay c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 k\u1ef9 n\u0103ng nh\u00e2n s\u1ef1, k\u1ef9 n\u0103ng con ng\u01b0\u1eddi, \u0111\u00e2y l\u00e0 k\u1ef9 n\u0103ng thi\u1ebft y\u1ebfu v\u00e0 g\u1ea7n nh\u01b0 l\u00e0 b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi b\u1ea5t c\u1ee9 m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb n\u00e0o.<\/p>\n

    K\u1ef9 n\u0103ng n\u00e0y bao g\u1ed3m:<\/p>\n

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    • Ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c \u0111\u00fang ng\u01b0\u1eddi, \u0111\u00fang th\u1eddi \u0111i\u1ec3m (vi\u1ec7c \u0111\u00fang ng\u01b0\u1eddi)<\/li>\n
    • \u0110i\u1ec1u ph\u1ed1i nh\u00e2n s\u1ef1 \u0111\u00fang v\u1ecb tr\u00ed, \u0111\u00fang v\u1edbi kh\u1ea3 n\u0103ng c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3 (ng\u01b0\u1eddi \u0111\u00fang vi\u1ec7c)<\/li>\n
    • Khuy\u1ebfn kh\u00edch, th\u00fac \u0111\u1ea9y, t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3, n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c b\u1eb1ng th\u00e1i \u0111\u1ed9 l\u1eafng nghe, \u0111\u1ed3ng c\u1ea3m, h\u1ed7 tr\u1ee3, lu\u00f4n \u0111\u1ed3ng h\u00e0nh v\u00e0 tin t\u01b0\u1edfng h\u1ecd.<\/li>\n<\/ul>\n

      K\u1ef9 n\u0103ng nh\u00e2n s\u1ef1 s\u1ebd gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c n\u0103ng su\u1ea5t, hi\u1ec7u qu\u1ea3 h\u01a1n. \u0110\u1ed3ng th\u1eddi gi\u00fap t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c, tr\u00e1nh t\u00ecnh tr\u1ea1ng \u201czoombie c\u00f4ng s\u1edf\u201d, l\u00e0m vi\u1ec7c \u0111\u1ed1i ph\u00f3, qua loa\u2026\u00a0<\/p>\n

      V\u00ed d\u1ee5: L\u00e0n s\u00f3ng sa th\u1ea3i nh\u00e2n s\u1ef1 c\u1ee7a c\u00e1c c\u00f4ng ty c\u00f4ng ngh\u1ec7 h\u00e0ng \u0111\u1ea7u hi\u1ec7n nay \u0111ang cho th\u1ea5y m\u1ed9t th\u1ef1c t\u1ebf, trong b\u1ed1i c\u1ea3nh kinh t\u1ebf nhi\u1ec1u r\u1ee7i ro, ngu\u1ed3n doanh thu c\u00f4ng ty suy gi\u1ea3m, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n xem x\u00e9t \u0111\u1ec3 c\u1eaft gi\u1ea3m nh\u00e2n s\u1ef1 \u0111\u1ec3 t\u1ed1i \u0111a c\u00e1c kho\u1ea3n chi ph\u00ed. Mu\u1ed1n v\u1eady, h\u1ecd ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng nh\u00e2n s\u1ef1 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1, x\u00e1c \u0111\u1ecbnh \u0111\u00e2u l\u00e0 nh\u00f3m nh\u00e2n vi\u00ean c\u00f3 hi\u1ec7u su\u1ea5t k\u00e9m, l\u00e0m vi\u1ec7c kh\u00f4ng hi\u1ec7u qu\u1ea3 \u0111\u1ec3 sa th\u1ea3i, c\u1eaft gi\u1ea3m.<\/p>\n

      \n

      7 k\u1ef9 n\u0103ng b\u1ed5 tr\u1ee3 cho m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb xu\u1ea5t s\u1eafc<\/span><\/strong><\/h2>\n

      1. K\u1ef9 n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c<\/span><\/strong><\/h3>\n

      Nh\u00e0 qu\u1ea3n tr\u1ecb mu\u1ed1n ch\u00e8o l\u00e1i doanh nghi\u1ec7p c\u1ee7a m\u00ecnh \u0111i \u0111\u00fang ph\u01b0\u01a1ng h\u01b0\u1edbng, \u0111\u00fang l\u1ed9 tr\u00ecnh v\u00e0 h\u01b0\u1edbng t\u1ed5 ch\u1ee9c \u0111\u1ebfn m\u1ed9t m\u1ee5c ti\u00eau chung, h\u1ecd c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch, t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 cho t\u01b0\u01a1ng lai.<\/p>\n

      \u0110\u1ec3 ti\u1ebfn h\u00e0nh l\u1eadp k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n c\u00f3 t\u01b0 duy chi\u1ebfn l\u01b0\u1ee3c v\u00e0 t\u1ea7m nh\u00ecn bao qu\u00e1t. H\u1ecd c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng nh\u01b0 sau:<\/p>\n

        \n
      • M\u1ee5c ti\u00eau chung m\u00e0 t\u1ed5 ch\u1ee9c \u0111ang h\u01b0\u1edbng \u0111\u1ebfn v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a t\u1eebng ph\u00f2ng ban l\u00e0 g\u00ec?<\/li>\n
      • M\u1ee5c ti\u00eau ng\u1eafn h\u1ea1n v\u00e0 d\u00e0i h\u1ea1n c\u1ea7n th\u1ef1c hi\u1ec7n l\u00e0 g\u00ec?<\/li>\n
      • Ngu\u1ed3n l\u1ef1c c\u1ee7a doanh nghi\u1ec7p hi\u1ec7n t\u1ea1i bao g\u1ed3m nh\u1eefng g\u00ec? C\u00f3 \u0111\u1ee7 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n k\u1ebf ho\u1ea1ch hay kh\u00f4ng?<\/li>\n
      • C\u00e1c t\u00ecnh hu\u1ed1ng kh\u00f4ng mong mu\u1ed1n c\u00f3 th\u1ec3 x\u1ea3y ra? K\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng \u0111\u1ec3 thay \u0111\u1ed5i trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 r\u1ee7i ro.<\/li>\n<\/ul>\n

        2. K\u1ef9 n\u0103ng giao ti\u1ebfp<\/span><\/strong><\/h3>\n

        N\u1ebfu m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb kh\u00f4ng th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin ch\u00ednh x\u00e1c, d\u1ec5 hi\u1ec3u cho nh\u00e2n vi\u00ean, kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng n\u00f3i chuy\u1ec7n t\u1ef1 tin v\u1edbi ng\u01b0\u1eddi kh\u00e1c th\u00ec r\u1ea5t d\u1ec5 g\u1eb7p kh\u00f3 kh\u0103n khi \u0111\u1ec1 xu\u1ea5t ho\u1eb7c trao \u0111\u1ed5i m\u1ed9t v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3.<\/p>\n

        Ch\u00ednh v\u00ec v\u1eady, \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n r\u00e8n luy\u1ec7n c\u00e1ch di\u1ec5n \u0111\u1ea1t ng\u1eafn g\u1ecdn, m\u1ea1ch l\u1ea1c, bi\u1ebft c\u00e1ch s\u00e0ng l\u1ecdc th\u00f4ng tin v\u00e0 ph\u1ea3n h\u1ed3i mang t\u00ednh x\u00e2y d\u1ef1ng. \u0110\u1ed3ng th\u1eddi h\u1ecdc c\u00e1ch l\u1eafng nghe, th\u1ea5u hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c v\u00e0 \u0111i\u1ec1u khi\u1ec3n c\u1ea3m x\u00fac c\u1ee7a b\u1ea3n th\u00e2n sao cho ph\u00f9 h\u1ee3p v\u1edbi ng\u1eef c\u1ea3nh.<\/p>\n

        3. K\u1ef9 n\u0103ng \u0111\u00e0o t\u1ea1o<\/strong><\/span><\/h3>\n

        Nh\u00e0 qu\u1ea3n tr\u1ecb khi \u0111\u00e3 h\u1ed9i t\u1ee5 \u0111\u1ee7 n\u0103ng l\u1ef1c, kinh nghi\u1ec7m, ki\u1ebfn th\u1ee9c th\u00ec c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t v\u00e0 chia s\u1ebb cho nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi. V\u1ea5n \u0111\u1ec1 hi\u1ec7n nay m\u00e0 nhi\u1ec1u doanh nghi\u1ec7p g\u1eb7p ph\u1ea3i l\u00e0 ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o cho nh\u00e2n vi\u00ean m\u1edbi ch\u01b0a c\u00f3 l\u1ed9 tr\u00ecnh c\u1ee5 th\u1ec3, h\u1ec7 th\u1ed1ng ch\u01b0a th\u1ef1c s\u1ef1 r\u00f5 r\u00e0ng.\u00a0<\/p>\n

        Do \u0111\u00f3, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n c\u00f3 x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n, \u0111\u1ed3ng th\u1eddi tr\u1ef1c ti\u1ebfp \u0111\u1ee9ng ra h\u01b0\u1edbng d\u1eabn c\u00e1c nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi, nh\u1eb1m t\u1ed1i \u01b0u chi ph\u00ed qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o cho t\u1ed5 ch\u1ee9c. K\u1ef9 n\u0103ng \u0111\u00e0o t\u1ea1o \u0111\u1eb7c bi\u1ec7t thi\u1ebft y\u1ebfu cho nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea5p trung gian v\u00e0 nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea5p c\u01a1 s\u1edf, c\u0169ng l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 h\u1ecd theo d\u00f5i, \u0111\u00e1nh gi\u00e1 th\u00e0nh t\u00edch c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh.<\/p>\n

        >> Tham kh\u1ea3o: Quy tr\u00ecnh \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean m\u1edbi<\/em><\/p>\n

        4. K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/span><\/strong><\/h3>\n

        K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1\u00a0v\u00e0 t\u00ecm c\u00e1ch \u1ee9ng ph\u00f3 k\u1ecbp th\u1eddi m\u1ecdi t\u00ecnh hu\u1ed1ng c\u1ee7a t\u1ed5 ch\u1ee9c l\u00e0 r\u1ea5t thi\u1ebft y\u1ebfu \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb. K\u1ef9 n\u0103ng n\u00e0y \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n th\u00f4ng qua nh\u1eefng h\u00e0nh \u0111\u1ed9ng nh\u01b0:<\/p>\n

          \n
        • X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 v\u00e0 l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u<\/li>\n
        • \u0110\u1ec1 xu\u1ea5t c\u00e1c gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o cho nh\u00e2n vi\u00ean c\u1ea5p d\u01b0\u1edbi<\/li>\n
        • Quy\u1ebft \u0111o\u00e1n<\/li>\n
        • Gi\u1eef b\u00ecnh t\u0129nh, giao ti\u1ebfp t\u1ed1t khi c\u00f3 v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh<\/li>\n<\/ul>\n

          5. K\u1ef9 n\u0103ng thuy\u1ebft tr\u00ecnh<\/strong><\/span><\/h3>\n

          T\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb \u0111\u00f2i h\u1ecfi h\u1ecd th\u01b0\u1eddng xuy\u00ean ph\u1ea3i \u0111\u1ee9ng tr\u01b0\u1edbc nh\u1eefng cu\u1ed9c h\u1ecdp c\u00f9ng nh\u00e2n vi\u00ean, \u0111\u1ed1i t\u00e1c, kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, k\u1ef9 n\u0103ng thuy\u1ebft tr\u00ecnh t\u1ef1 tin, tr\u00f4i ch\u1ea3y, n\u00eau r\u00f5 \u00fd t\u01b0\u1edfng l\u00e0 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb.<\/p>\n

          \u0110\u1ec3 c\u00f3 k\u1ef9 n\u0103ng thuy\u1ebft tr\u00ecnh t\u1ed1t, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n luy\u1ec7n t\u1eadp m\u1ed9t s\u1ed1 c\u00e1ch nh\u01b0 sau:<\/p>\n

            \n
          • S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 k\u1ebft h\u1ee3p v\u1edbi l\u1eddi n\u00f3i m\u1ea1ch l\u1ea1c, r\u00f5 r\u00e0ng<\/li>\n
          • Gi\u1ecdng n\u00f3i to, r\u00f5, c\u1ed1 g\u1eafng ph\u00e1t \u00e2m \u0111\u00fang<\/li>\n
          • Nh\u00ecn th\u1eb3ng v\u00e0o ng\u01b0\u1eddi nghe v\u00e0 di chuy\u1ec3n \u00e1nh m\u1eaft li\u00ean t\u1ee5c \u0111\u1ebfn t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi<\/li>\n
          • S\u1eed d\u1ee5ng c\u00e1ch truy\u1ec1n \u0111\u1ea1t qua h\u00ecnh \u1ea3nh, video, s\u01a1 \u0111\u1ed3,\u2026\u00a0<\/li>\n
          • Chu\u1ea9n b\u1ecb b\u00e0i thuy\u1ebft tr\u00ecnh th\u1eadt k\u1ef9 l\u01b0\u1ee1ng v\u00e0 t\u1eadp n\u00f3i tr\u01b0\u1edbc g\u01b0\u01a1ng.<\/li>\n<\/ul>\n

            6. K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian<\/span><\/strong><\/h3>\n

            Nh\u00e0 qu\u1ea3n tr\u1ecb th\u01b0\u1eddng xuy\u00ean ph\u1ea3i th\u1ef1c hi\u1ec7n nhi\u1ec1u c\u00f4ng vi\u1ec7c c\u00f9ng m\u1ed9t l\u00fac v\u00e0 \u0111\u00f4i khi kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c s\u1ebd khi\u1ebfn h\u1ecd qu\u00e1 t\u1ea3i. Do \u0111\u00f3, k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian s\u1ebd gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb x\u00e1c \u0111\u1ecbnh r\u00f5 nh\u1eefng vi\u1ec7c quan tr\u1ecdng, nh\u1eefng vi\u1ec7c c\u1ea7n ho\u00e0n th\u00e0nh tr\u01b0\u1edbc \u0111\u1ec3 k\u1ecbp th\u1eddi h\u1ea1n, tr\u00e1nh t\u00ecnh tr\u1ea1ng qu\u00e1 t\u1ea3i g\u00e2y x\u00e1o tr\u1ed9n v\u00e0 \u00e1p l\u1ef1c.<\/p>\n

            7. K\u1ef9 n\u0103ng ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng<\/span><\/strong><\/h3>\n

            Nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 k\u1ef9 n\u0103ng ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng t\u1ed1t c\u00f3 th\u1ec3 mang l\u1ea1i nhi\u1ec1u c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n cho doanh nghi\u1ec7p. \u0110\u1eb7c bi\u1ec7t l\u00e0 ng\u00e0y nay, v\u1edbi s\u1ef1 c\u1ea1nh c\u1ea1nh kh\u1ed1c li\u1ec7t c\u1ee7a m\u00f4i tr\u01b0\u1eddng kinh doanh, s\u1ef1 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadt c\u1ee7a c\u00f4ng ngh\u1ec7\u2026 th\u00ec vi\u1ec7c x\u00e1c \u0111\u1ecbnh l\u1ee3i th\u1ebf c\u1ea1nh tranh v\u00e0 xu th\u1ebf th\u1ecb tr\u01b0\u1eddng l\u00e0 r\u1ea5t thi\u1ebft y\u1ebfu \u0111\u1ec3 m\u1ed9t doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed3n t\u1ea1i l\u00e2u d\u00e0i.<\/p>\n

            Ph\u01b0\u01a1ng ph\u00e1p n\u00e2ng cao k\u1ef9 n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb<\/span><\/strong><\/h2>\n

            K\u1ef9 n\u0103ng chuy\u00ean m\u00f4n (technical skills), k\u1ef9 n\u0103ng nh\u1eadn th\u1ee9c v\u00e0 t\u01b0 duy (Conceptual Skills) l\u00e0 2 k\u1ef9 n\u0103ng ph\u1ee5 thu\u1ed9c ph\u1ea7n l\u1edbn v\u00e0o kh\u1ea3 n\u0103ng, s\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi c\u00f4ng vi\u1ec7c, \u0111\u1ed3ng th\u1eddi c\u1ea7n c\u00f3 t\u00e0i n\u0103ng c\u00e1 nh\u00e2n kh\u00e1c nhau c\u1ee7a m\u1ed7i ng\u01b0\u1eddi.\u00a0<\/p>\n

            Tuy nhi\u00ean, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng nh\u00e2n s\u1ef1 (Human or Interpersonal Managerial Skills) \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean b\u1eb1ng m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p sau:<\/p>\n

            Giao ti\u1ebfp c\u1edfi m\u1edf, h\u00f2a \u0111\u1ed3ng<\/span><\/strong><\/h3>\n

            H\u00e3y th\u1ef1c s\u1ef1 t\u1eadp trung l\u1eafng nghe ng\u01b0\u1eddi kh\u00e1c, \u0111\u1ec3 h\u1ecd chia s\u1ebb h\u1ebft c\u00e2u chuy\u1ec7n v\u00e0 h\u1ea1n ch\u1ebf vi\u1ec7c c\u1eaft ngang. Khi trao \u0111\u1ed5i m\u1ed9t v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3, h\u00e3y nh\u1eafc l\u1ea1i v\u00e0i chi ti\u1ebft c\u1ed1t l\u00f5i m\u00e0 ng\u01b0\u1eddi \u0111\u00f3 v\u1eeba chia s\u1ebb, vi\u1ec7c n\u00e0y gi\u00fap \u0111\u1ed1i ph\u01b0\u01a1ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng.<\/p>\n

            B\u00ean c\u1ea1nh \u0111\u00f3, h\u00e3y h\u1ecdc c\u00e1ch th\u1ea5u hi\u1ec3u nh\u1eefng g\u00ec m\u00e0 ng\u01b0\u1eddi kh\u00e1c kh\u00f4ng n\u00f3i ra. Thay v\u00e0o \u0111\u00f3, h\u00e3y quan s\u00e1t khu\u00f4n m\u1eb7t, c\u1eed ch\u1ec9, s\u1eafc th\u00e1i\u2026 t\u1eeb ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n \u0111\u1ec3 thu nh\u1eadn th\u00f4ng tin.<\/p>\n

            \n

            \u1ee6y quy\u1ec1n, tr\u00e1nh t\u00ecnh tr\u1ea1ng qu\u1ea3n l\u00fd vi m\u00f4<\/span><\/strong><\/h3>\n

            Nh\u00e0 qu\u1ea3n tr\u1ecb kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi \u00f4m \u0111\u1ed3m m\u1ecdi c\u00f4ng vi\u1ec7c c\u1ee7a t\u1ed5 ch\u1ee9c hay l\u00e0m thay nh\u00e2n vi\u00ean n\u1ebfu n\u0103ng l\u1ef1c, k\u1ef9 n\u0103ng nh\u00e2n vi\u00ean \u0111\u00f3 ch\u01b0a \u0111\u1ee7 \u0111\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5.<\/p>\n

            Thay v\u00e0o \u0111\u00f3, h\u00e3y h\u1ecdc c\u00e1ch \u1ee7y quy\u1ec1n cho nh\u00e2n vi\u00ean, tr\u00e1nh t\u00ecnh tr\u1ea1ng qu\u1ea3n l\u00fd vi m\u00f4 c\u00f4ng vi\u1ec7c c\u1ee7a c\u1ea5p d\u01b0\u1edbi. X\u00e9t v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3, nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 \u1ee7y quy\u1ec1n cho c\u1ea5p d\u01b0\u1edbi th\u1ef1c hi\u1ec7n c\u00e1c nh\u00f3m vi\u1ec7c nh\u01b0:<\/p>\n

              \n
            • Vi\u1ec7c g\u1ea5p nh\u01b0ng kh\u00f4ng c\u1ea7n t\u01b0 duy nhi\u1ec1u nh\u01b0 \u0111\u1eb7t v\u00e9 m\u00e1y bay, \u0111\u1eb7t ph\u00f2ng h\u1ecdp, \u0111\u1eb7t l\u1ecbch g\u1eb7p kh\u00e1ch h\u00e0ng,\u2026\u00a0<\/li>\n
            • Vi\u1ec7c nh\u1ecf, th\u1ef1c hi\u1ec7n trong th\u1eddi gian nhanh ch\u00f3ng<\/li>\n
            • Vi\u1ec7c c\u1ea7n \u00edt t\u01b0 duy, c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i<\/li>\n
            • Vi\u1ec7c l\u00e0m t\u1ed1n th\u1eddi gian nh\u01b0ng kh\u00f4ng c\u1ea7n nhi\u1ec1u t\u01b0 duy, kh\u00f4ng quan tr\u1ecdng<\/li>\n
            • Vi\u1ec7c c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn nhanh ch\u00f3ng cho nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n<\/li>\n
            • Vi\u1ec7c m\u00e0 nh\u00e0 qu\u1ea3n tr\u1ecb kh\u00f4ng c\u00f3 chuy\u00ean m\u00f4n s\u00e2u s\u1eafc nh\u01b0 thi\u1ebft k\u1ebf \u0111\u1ed3 h\u1ecda, s\u1eeda ch\u1eefa thi\u1ebft b\u1ecb,\u2026\u00a0<\/li>\n<\/ul>\n

              H\u1ecdc h\u1ecfi kh\u00f4ng ng\u1eebng v\u1ec1 k\u1ef9 n\u0103ng qu\u1ea3n tr\u1ecb<\/span><\/strong><\/h3>\n

              Th\u00e1i \u0111\u1ed9 c\u1ea7u ti\u1ebfn, c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c v\u00e0 lu\u00f4n h\u1ecdc h\u1ecfi kh\u00f4ng ng\u1eebng \u0111\u1ec3 kh\u00f4ng b\u1ecb t\u1ee5t l\u1ea1i ph\u00eda sau l\u00e0 y\u00eau c\u1ea7u h\u1ebft s\u1ee9c c\u1ea7n thi\u1ebft \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb. Theo \u0111\u00f3, nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea7n c\u1eadp nh\u1eadt c\u00e1c ki\u1ebfn th\u1ee9c m\u1edbi, c\u00e1c k\u1ef9 n\u0103ng \u0111a d\u1ea1ng \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho c\u00f4ng vi\u1ec7c hi\u1ec7n t\u1ea1i. Luy\u1ec7n t\u1eadp c\u00e1ch t\u01b0 duy, ho\u1ea1ch \u0111\u1ecbnh ph\u01b0\u01a1ng h\u01b0\u1edbng v\u00e0 tri\u1ec3n khai c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3 d\u1ef1a tr\u00ean t\u00ecnh h\u00ecnh th\u1ef1c t\u1ebf.<\/p>\n

              \n

              T\u1ea7m quan tr\u1ecdng t\u01b0\u01a1ng \u0111\u1ed1i c\u1ee7a ba k\u1ef9 n\u0103ng c\u1ee7a Robert L. Katz c\u00f3 th\u1ec3 thay \u0111\u1ed5i theo c\u1ea5p \u0111\u1ed9 tr\u00e1ch nhi\u1ec7m qu\u1ea3n tr\u1ecb<\/strong>. \u1ede c\u00e1c c\u1ea5p qu\u1ea3n tr\u1ecb c\u01a1 s\u1edf, nhu c\u1ea7u ch\u00ednh l\u00e0 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n v\u00e0 k\u1ef9 n\u0103ng nh\u00e2n s\u1ef1. \u1ede c\u1ea5p \u0111\u1ed9 trung gian, hi\u1ec7u qu\u1ea3 c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb ph\u1ee5 thu\u1ed9c ph\u1ea7n l\u1edbn v\u00e0o k\u1ef9 n\u0103ng nh\u00e2n s\u1ef1 v\u00e0 t\u01b0 duy, nh\u1eadn th\u1ee9c. \u1ede c\u1ea5p \u0111\u1ed9 cao nh\u1ea5t, k\u1ef9 n\u0103ng t\u01b0 duy, nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c xem l\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t \u0111\u1ec3 nh\u00e0 qu\u1ea3n tr\u1ecb c\u1ea5p cao c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

              K\u1ef9 n\u0103ng c\u1ee7a nh\u00e0 qu\u1ea3n tr\u1ecb l\u00e0 nh\u1eefng ph\u1ea9m ch\u1ea5t gi\u00fap h\u1ecd ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 m\u1ed9t c\u00e1ch hi\u1ec7u su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng. Robert L. Katz x\u00e1c \u0111\u1ecbnh ba b\u1ed9 k\u1ef9 n\u0103ng quan tr\u1ecdng cho m\u1ed9t nh\u00e0 qu\u1ea3n tr\u1ecb th\u00e0nh c\u00f4ng l\u00e0 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n, k\u1ef9 n\u0103ng nh\u00e2n s\u1ef1 v\u00e0 k\u1ef9 n\u0103ng nh\u1eadn th\u1ee9c, t\u01b0 duy.\u00a0<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/9033"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=9033"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/9033\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=9033"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=9033"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=9033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}